We came to this dealership after leaving the Nissan dealership where we didnt have a good experience.We were greeted right away. The sales person was very friendly and very helpful. He listened to us. He actually cared about helping us. We told him what we were interested in and very quickly he gave us options and we test drove a Grand Cherokee and we fell in love with it. The sales person Al gave us a great deal and took care of everything. It was the best experience we have had buying a car. So stress free. I will definitely recommend

Im not one to write reviews a lot, but recently leased a Jeep from Grava and was so happy with the customer service that I had to write one! Thank you Nick and Matt (and everyone else @ Grava!) for making the process easy and efficient! All my questions were answered, they were super knowledgeable and great to deal with. Thanks again for everything....and I love my Jeep Grand Cherokee L!

These guys were great and made the car buying experience hassle-free and comfortable. Al and Frank are awesome and treated me great throughout the entire process. They were the one dealership willing to talk to me and work me to get the Jeep I wanted. I highly recommend this team and dealership. Thank you!

Whenever I have to go to the dealership for service on my vehicle, I never have to worry about being treated like an outsider. I have been doing business with Grava for over 30 years and feel like I’m part of the family. Courtney in the Service department ALWAYS goes above and beyond whether explaining a simple oil change or an extensive repair. She always makes you feel like you’re the most important person in the room! I highly recommend Grava for your sales and service of your vehicles!

I had an amazing experience working with Holly at Grava. She was able to get me into a 2021 Jeep Grand Cherokee Limited which was exactly what I wanted. She made everything SO easy stress-free. I’ve been leasing since 2006 and, in all honesty, usually HATE dealing with sales people at dealerships every 3 years but I didn’t feel that way at all with Holly. It was the best experience I’ve had with a dealership by far.

I bought a brand new $50,000 jeep this past May and after finding a few problems brought it to Grava for service. Unfortunately, the service department at Grava sets a new low for truly horrible service and I would advise anyone in a similar position to go elsewhere. After waiting weeks for an appointment, and taking time off to bring it by, I was told it would take a little over a day for the issues with my car to be resolved. To my surprise, this couldnt have been farther from the truth, and after no contact for multiple days I reached out to hear that no one had even looked at my car. After a total of 8 days without a car, and multiple attempts to get a hold of them (and subsequent calls not returned or dodged), I received a call from Grava saying that they wouldnt work it because they werent the dealer that originally sold me the car. Knowing that this was absurd, I politely asked why this was an issue and was given long silence and borderline aggression from the representative. Out of concern that pushing back would get my car keyed by one of these people, I agreed to come get my car as soon as I could. After speaking with a manager on the sales side, they let slip that no one had even opened a repair ticket for the car. They asked if I had a rental car to return, but to their surprise I explained that I was told I couldnt have one until the technicians looked at it and decided the issues (from the Jeep factory) were covered under warranty (which after 8 days had not happened). When I got my car back it was visibly dirty and I had spent money and several hours of time off to get literally no where. I am furious with the lack of honesty, respect and professionalism I experienced at Grava and will make personal effort to dissuade those I know of getting tangled in their incompetence.

This is the best service I have ever received when buying a vehicle. Grava has a real ability to treat you has an individual, make you feel supported & respected during the purchasing process. We specifically had a delay to pick-up our vehicle due to needing to shift our out of state license to a MA license and they were so accommodating they enabled a rental vehicle for the week to ensure we were not without a vehicle. This was such a small detail but made all the difference for our family. Also, when we went in the following week to pick-up our vehicle everyone remembered us by name and made an effort to come over and welcome us and see how our week was. These details really make the experience top tier! Definitely recommend Grava - avoid the large franchise spots and stick to this family owned, customer service focused, Dealer!

Great service during the leasing process, the staff especially Luis who handled the buying process with us was extraordinary. If your looking for a Jeep or just a new car in general I would highly recommend Grava, you will greatly enjoy the hassle free buying process they provide!

Service as always was outstanding. Service Adivsor Courtney is very pleasant and helpful. She scheduled my service promptly and when I arrived was handled immediately. She kept me informed of the progress of the service and was very good handling the close out of my work order.Work 100% completed to my satisfaction. Thank you Courtney.

Absolutely great experience at Grava! I was looking for a new wrangler for some time. Special recognition to Jeff Barca and Nick Grava for helping me through it all and making the process so smooth. I made an appointment with Jeff at 1:30pm and by 4:30pm, my car was ready to be picked up with registration, new plates, and insurance all taken care of.I was welcomed from the moment I got there. The car was already out front ready for me to test drive. I was able to take my time and go for a ride with my wife. It was also an easy conversation with Jeff and Nick to make sure it worked for me. I highly recommend going to Grava in Medford for you next car!

I brought my vehicle into Grava it was handled professionally by the staff. I was called an updated hours after I drop my car off. I would recommend this dealer to anybody that has a jeep Chrysler dodge product. Thank you Grava

Excellent customer service. Everything was handled as efficiently as possible and they made me feel like a valued customer. Would highly recommend Grava!

I bought two cars from Grava this past summer and they made the process easy and fair. The team goes above and beyond ensure a good customer experience! Everything is very clear and there is no hidden fees. Worth driving from a far distance to save yourself money and for a good overall experience

TOTALLY SATISFIED!!!! I had a stress free experience at Grava Chrysler Dodge Jeep Ram SRT. The prices are decent, cars are beautiful and the customer service was great. My sales person was professional, patient and knowledgeable. He made my car buying process easy. I would definitely recommend any of my family and friends there.

The best car experience Ive ever had! We worked with Grava Chrysler Dodge Jeep Ram SRT. The Sales person was great! He found the car we were looking for, got us approved for a great car deal, and had us up and out within no time. We will definitely be looking at buying another car from this same spot again. If you looking for a new or used reliable affordable car, go here

Picked up my new Jeep yesterday, the turn around with the finance was quick, Matt was awesome from start to finish and I had a great experience with the guys. The sales person was great selling the car as well, no fuss just tells it how it is. Good conversations, felt very welcomed and looked after. Cheers lads! Keep up the good work! 👍

I am obsessed with my new 2021 Jeep Renegade! Working with Holly was fantastic. She found me everything that I wanted in a new SUV! She made the whole process easy, and I got the car in a fast and super convenient matter. Would highly recommend!

Bought a 2019 Qashqai for a fair price. Very happy with it. They did a great job. He even made a second set of keys the day before pick-up as two keys were discussed previously. Saturday morning pickup was rushed but thats due to hot car market in Perth - theyre busy!

Dealer prices but fast, professional. They were able to set up a last minute appnt before my travels for the next day. Recommended.

I’ve been going to the Service Center here for years - the team is always friendly and always willing to go above and beyond to make sure you are satisfied. They are fantastic, very helpful, and have amazing customer service!

Had a great experience working with Eric and Joe in the service department. When other dealers wouldn’t take my truck for a week or more they got it right in. It was my first time bringing my Ram there. I’ll definitely go back for any future service.

The Grava family owned dealership in Medford is the place to go! Single greatest buying experience of my life. Easy, no nonsense, knowledgeable staff. If its a Chrysler, Dodge, Jeep or Ram you are interested in, go see Eric Grava and tell him Fred, Gino and Gina Romani sent you!

Incredible customer service from Grava Chrysler when i purchased my Hyundai. The sales person wasnt at all pushy and was very helpful in finding a car for me when I had very little idea of what I was looking for. Would highly recommend Grava Chrysler when purchasing a new or used car. I will be back in the future to buy my next car and recommend to all of my friends and family!!!

Ive had several bad experiences with going to a dealership service center before, but these guys actually brought back some of that trust. Customer service was great, very upfront with whats being done, and very chill - although the work itself was a little pricy in the end.Dropped my car off at 8am expecting it to take a day or two, but it was ready at 4pm. Unfortunately, I couldnt get the recall I needed done, but it was a parts shortage - not on these guys.

Overall excellent service, easily recommend to anyone owning or interested in purchasing a Dodge, Grava of Medford has a satisfied customer in me, thank you.

This was, by far, the easiest car buying experience! My seller was an enjoyable salesman who showed us around for several hours.He was able to transfer my MINI from another lot. If you are looking to buy a great used vehicle, I highly recommend Grava Chrysler Dodge.

Several months ago, I had some service work performed on my vehicle. In the last two days, I noticed worrisome scoring on one of my rotors. Upon further digging, I had a caliper replaced at that service appointment. I called in and asked to have my car looked at for a warranty repair. Initially I accepted a date one week in advance; however, after another day of driving on the car I realized the problem was much worse than I originally believed and that the car needed immediate attention. Upon calling back, the representative could not provide me specific information about what service work was performed on my brake system. I urged him to move my appointment forward considering the severity of my issue, but no accommodations were made.Considering the lack of information provided to me, and the inability to prioritize service on a dangerous issue they are likely responsible for, I recommend avoiding this dealership and seeking service elsewhere.

This is my third Jeep purchased through Grava. As always great customer service. I wanted all the bells and whistles this time and a great price . MikeLa Rochelle made sure I got just that. The transition from my old Jeep to my new Jeep was stress free. Everything was taken care by Mike and Grava. This is why my family and myself keep coming back. I highly recommend Mike if you want great customer service and someone who listens to what you want and need. I can’t forget Frank who has always provided great customer service to myself and my family. This is the place to go if you want the best service and be treated like family. Thank you Grava for another great experience. I love my Grand Cherokee.Felicia

My experience at Grava was nothing short of awesome. From management to my salesperson Al, everyone was extremely patient, helpful and professional helping me find the Jeep I wanted. Being family owned they made me feel a part of their family. Thank you for my new Jeep, Grava CJDR!

I had a GREAAATT experience with Grava Chrysler Dodge Jeep Ram SRT. The sales man helped me with the whole buying process. Since this was my first time with buying a vehicle he was great. The staff was nice and helping one and another. My vehicle was clean love it. I appreciate them for everything ! If y’all need to buy a car I recommend going here !!

One of the best experiences I have had purchasing a car. I would highly recommend them to anyone who wants to buy a car. He is a real gentlemen without the usual pushy, arrogant sales person personality. He takes the time to listen and gives you plenty of things to think about when selecting the right vehicle. Thank you for a great experience 😊

Id like to thank Jeff @ Grava for getting me into a Jeep Gladiator. First time in 35 years of buying cars I can say it was actually a pleasant experience. Jeff was super knowledgeable of the Jeep products. Buying was very straight forward. Jeff came in and saved the day when I had difficulty with the XM Guardian signup and dealing with XM tech support. Thank you!

The car I purchased was in good condition for great price. The owner was awesome! He took care of all the paperwork and was very patient in the process. I highly recommend this place for your next vehicle purchase!

Everyone was pleasant and helpful. They performed a recall as well as routine maintenance much quicker than I expected.

Best car buying experience I have ever had. My sales person did everything to make all my needs was meet. Already looking into buying another vehicle from them!

Vehicle was in for service due to engine issues. Service writer was friendly and honest. My vehicle was repaired on the date and time promised. I highly recommend.

Just bought a vehicle from them. So far so good. I was impressed with their customer service and low-pressure sales tactics. I will update if I run into any problems. I was also able to negotiate a little less than what cargurus said was a good deal.

Very disappointing experience when a few days ago I visited this place in the search for a new vehicle. Stepped in not even a hi was said by any of the staff members that clearly saw me and my friend walk in. Walked around the whole store until I came back to the front exit/entrance and still then nobody reached out if I needed help. Waited 3 minutes just in case an available staff would approach me and then again, nothing happened, left the store and nobody even acknowledged my visit there. If a costumer visits a store topically on a weekend is because that’s the best convenient time to run such errands, don’t waste someone’s time because it’s very valuable. I wasn’t there to just chill, I was able to lock a deal if the opportunity seemed like a great deal. I don’t know if they weren’t just in the mood to work or if they just judged us! Thanks for nothing!

Great customer service! Everyone here were very polite. I am satisfied with my purchase and I would recommend them to anyone. Thanks guys for helping us out.

It was great working with Grava Jeep! Our client was very happy with his experience and we look forward to working with them in the future!

Just purchased my Lexus gs350 F sport from Grava Chrysler Dodge Jeep Ram SRT. The sales person got me the best deal possible. Amazing service, amazing vehicle. Highly recommend!

This place is pretty nice. No and I mean no pressure sales. Upfront pricing. They dont really budge on their prices. But I believe its because they lead with their best foot forward. No junk. Clean, well kept low and I mean low miles cars, SUVs, and trucks. Definitely plan on being a customer for life.

I came here for a service on my jeep. The people were nice but unfortunately they took my car 3 hours after my appointment time. They didn’t update me on the delay until I had sat there and waited, asked multiple times to find out it would be 2 hours longer. Frustrating to make a simple service appointment an all day experience. Plan accordingly even if you have a morning appointment.

The guy that was at the front desk was great really helped me MARK BOSBNAC THE OVER ALL EXPERIENCE WAS GREAT I HAVE A 2018 JEEP GRAND CHEROKEE in mark was very honest with me on what i need done i brought it 2 a guy i been dealing with for years in he tried to charge me for things i didint need MARK BOSBNAC was honest with me i left a early review but was bissy so just started hit numbers so hopefully this will fix my earlier review i give all 10 across the bord

From start to finish, Grava Chrysler Dodge Jeep makes your car buying experience easy and seamlesss. I shopped around at many dealerships before I went to Grava. My experience at these dealerships were sub par compared to Grava. I feel that the pandemic has changed the way some dealers operate. They immediately head to their laptops and shop with you at their desks. For me, I like to go look around for the car I want. That was exactly the experience I got at Grava.When I walked in the door I was asked if I needed help. Luis came over, we talked about budget, and we made a deal that day for two new cars. No hassle, no negotiations, just an easy car buying experience. If youre looking for a new or pre owned vehicle Go to Grava in Medford!Thank you Luis, Peter, and Ralph!

Excellent service, very quick and easy. My sales person was a pleasure to deal with and welcomed a friend to come examine the car in closer detail. Seamless purchase - would highly recommend Grava Chrysler Dodge Jeep Ram SRT! Did a great deal on warranty too - 5 stars.

Grava did a nice, quick, and efficient job on a ABS brake sensor and wheel hub repair. They repaired frayed wiring instead of simply swapping out a module that would have cost me more. It was a labor heavy job but they saved me a couple of hundred based on other estimates.

A lesser dealer mis diagnosed an electrical issue on my Jeep. These guys figured it out and solved the issue first try. A lot to be said about that given the months of head scratching at the other place.Eric is excellent in customer service and his team is the same. My Jeep Wrangler is back to normal now and it’s all due to Grava. Thank you!

Had the pleasure of purchasing my vehicle with Grava Chrysler Dodge Jeep Ram SRT recently and was very happy with how honest they were and felt no pressure to buy. Staffs was incredibly helpful with all of the financing for my vehicle and answered all my questions. The prices are competitive and they have a great selection of used vehicles. I would definitely recommend them!

My experience at Grava could not have been any smoother. From my initial contact with Nick, working closely with Steve and mike throughout the buying process, and Joe and the service team- I would recommend anyone to this dealership. They are the pinnacle of family businesses. I will definitely be a customer for life

Bought my car online & it was the easiest experience of my life. Kate- who began the entire transaction- could not have been more helpful with the entire process. Within 24 hours, I was driving in my new car after only spending 15 minutes in the dealership. Steve was my salesman & he made sure he took the time to show me all of the cool new feature in my new Jeep, going above & beyond to make sure I was happy with the vehicle & the delivery. I would recommend Grava to anyone looking for a new Jeep!

Just recently purchased a new grand Cherokee from Steven B. Let me tell you he was the nicest person I’ve ever met. He was very patient and listened to my wants and needs for what I was looking for in a vehicle . There was no pressure on his side and he was able to meet my numbers I needed. He went above and beyond and even helped lower my insurance with a friend at geico named Marin. Not only am I very happy my wife will be in this week to get a new car for herself as well. Nick was very responsive as well. Great experience all around

Made a deal for a new Grand Cherokee completely over the phone. When terms are agreed upon the sales person let’s me know the vehicle is not there and that it is also a demo...which was never disclosed. I then ask for the exact miles and no one gets back to me, they also refused to discount the car further after I found out it was a demo. All around very shady and irresponsible for a dealer to run your credit and work a deal out without disclosing all facts about the vehicle. Vehicle I made a deal for still listed on their website as new, with zero mention of miles or demo. Purchased a vehicle at a different dealership for a better deal and they were completely truthful and transparent.Nick Grava,I appreciate your below response, but you have all my info.....if you actually cared....you would have called me already, not just tried to save face with your response.

Financed my first car just yesterday here. I had poor credit and they were still able to get me into my dream car... and at a good price! If youre looking for a great deal check them out.

Definitely have mixed reviews on Grava. I went on a Friday late morning to purchase my new Wrangler, I was pleased with my price and the car.I was told to go to lunch they will get my car ready and I just need to come back and sit down with finance. I only waited about 30 minutes to see finance which was great. They should of then told me to go home and they would call when it was ready. I sat in the waiting room from 1:30-5:00 pm. By the time I got my car I was so upset, no one informed me it would take so long. NO ONE wants to sit in a waiting room for 3.5 hours, very poor communication.

Great experience, Frank is the best! Also Mike in Finance….

Got at service at 8, had an appointment, left at 9:15. was there for oil change and tire rotation. was told that air compressor was broken so tires could not be rotated. oil change was all i received. i find it hard to believe that two tecks could not fix compressor but can work on cars. felt like i was brushed off

I just bought my first car through the Grava Chrysler Dodge Jeep Ram SRT, and I have to say I am very pleased. The staff was very helpful in financing and very thorough with explaining everything. I would definitely not hesitate to get there again in the future. It was a great experience and all the staff that I met were very friendly.

Very conscientious and fast. Highly recommended from me.

Got My First BMW from here, GREAT quality car. Then got a new Chrysler from here, and I love my car. The Owner is a good at his job and understanding too, his Employees I always see working Hard. I recommend getting a car here! 🚗

I was VERY pleasantly surprised when visiting Grava Chrysler Dodge Jeep Ram SRT. After dealing with other used car dealerships, it was a true breath of fresh air; staff all extremely friendly, honest, straight to the point and easy to deal with, clean open environment. I ended up trading in my vehicle and getting one from them, very smooth, I am very happy. Even though they are far from me (Orleans), I wouldnt go anywhere else again. Thanks guys!!

They provided me with tons of helpful information on my options on purchasing a vehicle and insurance. They helped me find the vehicle that most suited my style and needs, and was very agreeable and easy to talk to. Nice place for buying good condition used cars.

The team at Grava - from the service department to the sales team - is absolutely stellar. They go above and beyond to provide guidance, be helpful and accommodating and are very reasonable. Greg and Courtney in the service department are so kind, so knowledgeable and are very trustworthy. Mike L. on the sales team is so communicative, so helpful and trustworthy and so helpful. You truly feel like part of the family as a Grava customer!

So proud to have shopped small and used this family owned dealership. I dealt with Nick Grava himself and he was a pleasure. The whole process was so simple and straight forward. I love my new Voyager and would recommend GRAVA to everyone in the Medford area.

Great deal. Great people. They made it so easy. Dealt with Nick Grava himself throughout the entire process. Made me feel like family. Got into a new Grand Cherokee lease with more features for a lower monthly payment. They were honest and transparent throughout the entire sale. Stevie B was the real deal. Even heard he was the top sales expert in the country. How cool! His dog is pretty cute too LOL.

What a wonderful experience it was. I walked in to Grava jeep and was looking for a new jeep gladiator and they had one at the showroom. I walked in to a salesman name RUDY and he and all the Grava team was very helpful and made this experience seamless and i even took my delivery the same day. I couldnt ask for anything more. RUDY went above and beyond to make sure his customer is happy and i am happy to say he succeeded. Thank you Grava jeep.

What a nice place to buy/lease a car from. Hats off for Jeff the sales man and Mike the business manager. Both took their time to get the best price/rates and answered to all my concerns.I definitely recommend shopping here and would definitely recommend Jeff and Mike.Thank you GRAVA TEAM!

Hey everyone!! We highly recommend this place to anyone that’s in the search of a new vehicle or is ready for a trade in!! The guys are really nice to deal with and took their time to help us find the van we needed for our family 👪 we will definitely be back in the future 🥰 it was nice dealing with this small dealership besides the big giant ones!

We have received a great customer service and the whole buying experience was very smooth and enjoyable. Thanks Thales for your help and professionalism.

We just recently leased a new 2021 Jeep Wrangler. The customer service from Nick Grava and Mike Rachlin was just fantastic. I will be going back to them for my next car!MW

FastEfficientBest PriceHelpful in every way

I cant say enough good things about my experience working with Nick Grava and the entire GRAVA team.They listened to me and made the entire process easy, painless, and enjoyable. From the first meeting where I shared the exact model, trim, and specs I wanted to the day I picked it up, I never felt rushed or like I was being pushed into a model they had sitting on the lot. Nick went above and beyond to not only locate the vehicle (over 200 miles away) but had it brought to the GRAVA dealership and available for me to pick-up the next day when I thought Id be waiting at least 1-2 weeks.Thank you to the entire GRAVA team for being professional and providing a top-notch experience. Ill be back in 3 years when this lease is up!

I had a wonderful experience at Grava Chrysler. They helped me through every step. As a first time car buyer, I could not have asked for a better experience.

Shut out to Eric Walsh, Courtney and Bob great staff highly recommend this place

Very friendly knowledgeable staff! Helpful and fast in sales, financing, and all around service. Im glad I checked these guys out! Well worth the business.

All of the dealings with the previewer and the men that moved me were professional and pleasant. It was a very smooth move. I would use them again. A very positive experience!

My experience with Grava Chrysler was fine. Booking, picking up, and returning my rental car was hassle-free and easy to navigate and dealing with their customer service was professional too. Thanks!

Great buying experience. Good selection and prices. No pressure like the big dealers. Bought a slightly used Grava Chrysler Dodge Jeep Ram SRT in great condition.

The sales team was very friendly, and willing to work with me to make sure I ended up with a car I wanted. However, the car buying process itself was the clunkiest experience I have ever had. I had to take multiple unnecessary trips back and forth to the dealership, which was frustrating.* A trip to test drive the vehicle and negotiate finances* A trip to sign finance paperwork (this trip included having the wrong paperwork ready for me when I got there and almost resulted in me buying a completely different car)* A trip to swap insurance and register the vehicle (registration was not successful on this trip)* A trip to pick up registration and have the vehicle inspectedThe car salesmen could have done much more to ensure I had a smooth experience. Handling my insurance and registration prior to making me come in would have saved a lot of time and hassle for me personally. I added my new vehicle to my insurance policy an entire week before I ever took the vehicle home because the salesmen asked that I add my car on a specific day. Which was not at all related to the timing needed to complete the car buying process. Things fell through the cracks often, and caused a lot of stress. Ultimately, I am happy with the vehicle I bought, but have an insanely bad taste in my mouth about using this dealership again or recommending friends to buy cars from here. If I knew then what I knew now, I would have advocated for myself for multiple things. But, most people dont buy cars often enough to know what to advocate for, and end up in situations like mine.My suggestions, if you are not able to take your car home the day you decide to buy it: do NOT add your new vehicle to your policy until the day you go to pick it up/take it home. I suggest talking to your insurance provider yourself before the dealership gets involved. Make sure the insurance has been approved, and the registration is done by the dealership BEFORE you go back in. Knowing these two small things would have saved me a ton of stress and trouble.

I would like to say Mike was awesome! Thank you for your Great customer service and patience with helping us choose the right Jeep. I appreciate your help!! Thanks Mike!

I recently bought a car here. The price was reasonable. Everything went smoothly. Between the times I signed the papers and when I picked it up, they even put on a better set of tires and replaced the brakes, despite being under no obligation to do so.

Used wave app to schedule appointment then spoke to service for drop off instructions. it was a breeze. they were also able to reconnect my drivers side door return (?) which had gotten pushed in when i too the doors off for the first time.

Mike larochelle was great to work with and Id definitely buy and refer friends to him again.

Very knowledgeable and accommodating. Highly recommend this dealership

Worst service I’ve ever had they told me 3-5 days and have had my car for 17 days with no updates. I recommend anywhere but here

Grava dealership is home to me. Most of my friends and family have purchased/leased cars from here. From the moment you walk in the door to the time you get into your car, the entire staff is attentive and helpful. Everyone is friendly. Frank Sorrento and Mike LaRochelle are just the best. I trust both of these men and they have both gone out of their way to help me find not only the best jeep for me but have the patience of a saint to take my questions anytime. I would never go anywhere else. Anytime I have been in the dealership the professionalism and friendly atmosphere is he same - it is a great place for everyone to shop for a car/jeep. The service is remarkable and the people treat you like family. I would rate my experience a 10 out of 10. Sincerely, Gerry Swanson

Al was a pleasure to work with, easiest car purchase I have ever done.

I just had a phenomenal experience buying a RAM at Grava in Medford!! Ask for Jeff &/or Katelyn. Extremely knowledgeable, friendly & accommodating. Good people, great trucks a no BS dealership.K

Great selection, great staff, amazing customer service. They do not hassle you for a sale, they let you think about the purchase if thats what you ask, while giving you all the information you need. Great car shopping experience

Great guys, no pressure at all, nothing too difficult and great for a laugh. I would definitely recommend Grava Chrysler Dodge Jeep Ram SRT when you are looking for your next vehicle.

Eric the service manger was fantastic. They fixed the problem on my Jeep and I was super happy about the customer service!

Ive had a good experience buying a car from Grava Chrysler Dodge Jeep Ram SRT. Good service and no pressure sales. I did have a small problem that came up with my vehicle after it was picked up but they helped sort it out swiftly. Thanks very much Grava Chrysler Dodge Jeep Ram SRT.

My family just bought a car from them. We dealt with Grava Chrysler Dodge Jeep Ram SRT staff they listened to every need that we wanted and they were amazing. We will definitely buy our next car from him again.

I have been trying to reach out to the company over 5x now to help with a deal I have done with them. Not only was there a big fluster when getting the vehicle but to be told to make up for it I will receive 1 winter matt’s which have not been given . But 2 to keep being avoided while following up on the payout of my old vehicle and still no response. I was told it it would take no longer than 20 days for them to have everything settled. It now has been a month and still nothing, and my credit score is the one being affected by this due to there incompetence. It is to the point I had to reach out to the old bank to get on them . I will say that this it is a shame I was a customer for 6 yrs with them going on 9 with this contract no more .

I brought my Jeep here out of convenience and I sincerely regret it. When making the appointment I informed the Service Manager of the service I needed, as informed by a different Jeep dealership. The service was covered under warranty. When I arrived to my appointment it was as if I never spoke to anyone. They werent sure if they had the parts on hand and I repeated all the information I already told them from the last dealership. Fast forward 5 hours and I receive a call that apparently it is a different issue, not covered by warranty and at a hefty price tag. I told them Id like to think about it and ended up requesting a formal estimate from the service manager to understand the repairs needed. He emailed one sentence back with what I was told over the phone plus another $1000 worth of random work. Needless to say, I picked my car up that day and returned to the original Jeep dealership that quoted me the repair under warranty. Not a single other issue was mentioned from the other dealership and everything was covered. It was clear I was being taken advantage of by Grava.

Awesome experience all the way around! Great team of people who helped me on my Jeep. Once I came in I had the pleasure of working with Al. Al was very professional, very helpful and knowledgeable. He thoroughly explained me my options, got me a great deal on my purchase. Special thanks to the resourceful finance team as well!

Service always takes longer than they quote. Went in for an oil change which they required an appointment for. I was told 1 hour, when I went back an hour and 10 minutes later it was still sitting outside untouched. Total took over an hour and 45 mins.

The guys at Grava in Medford are the best in the Business!! All the way from top to bottom these guys show dedication, professionalism, and caring attitudes to make sure you leave as a satisfied customer. Nick, Peter, and Steven made this process and transaction as smooth as possible.

They were nice and professional. Not only did I get a great car at a great price but I also had a great experience.

Very happy with the customer service and vehicle I bought from Grava Chrysler Dodge Jeep Ram SRT. They all make you feel very welcome.