I was looking for a sectional and never thought to go to Lazy Boy Furniture until one day passing by, I decided to go in. Surprisingly, I was shocked at the many option I had to chose from. I always thought of Lazy Boy only having recliner chairs. I was greeted by a wonderful salesmen who offer superb treatment. I had my very own personal designer (Jessica) who came to my home, measured the space where the sectional would go. Three days later I had consultation and reviewed the graphic design that was drawn up of my entire living room with the existing pieces, giving me the true visual how the sectional would fit in the space. I never in LIFE received that type of treatment from any furniture store. Thank you Jessica for taking the time to make shopping pleasurable!

Chris was phenomenal!!! He was thorough with her explanation of the product and when it would be delivered! Very kind and carried a very calm knowledgeable demeanor! Definitely would hire her.

The store was a little busy when I arrived. Anthony assisted me in locating the love seats I viewed online. I am happen with the Sofa I purchased. Hoping to receive it sooner than 6 months.Anthony is very kind courtesy and professional.

So far all service has been good, at the store & for delivery. We did have about a 2 1/2-3 month wait for delivery though. The chairs were delivered with no issues to them. Delivery set them up & explained how to use them (we got the electronic recliners, but not the ones that lift you to standing). Only have had them for 3 days so far but very comfortable. Hope they last longer than our previous chairs from another company.

Tyler was great, let me browse at my own pace, didnt hover, checked in several times to answer question, in the end ordered a couch and the process was easy. Tyler made this experience a great one. Ill be back to order a chair .

Great experience at the Merrillville location with Jane. Looking forward to getting my La-Z-Boy!

THE ASSOCIATE (I BELIEVE THE MANAGER) WAS VERY HELPFUL TO MAKE SURE I WAS MAKING THE RIGHT CHOICE. I AM SO LOOKING FORWARD TO RECEIVING MY RECLINER JUST SORRY IT IS GOING TO TAKE SO LONG.JANE TOOK GOOD CARE OF ME AND I APPRECIATE IT.

Twas the quickest Ive ever bought furniture was Sunday. I immediately saw an attractive easy chair, sat in it and bought it. Looked up and the Manager wrote up the sale and I was out the door.I feel comfortable I made the right choice for my comfort and appearance at home.Thank You

Love my new couch and loveseat!! Only had them for 6 days, but so far so good. Waiting to get them for 5-6 months was not so good. Unfortunately it is like that everywhere right now.

Awesome experience!!! Jessica is wonderful to work with; going through the home design experience was great!! Highly recommend Jessica:)

The lady who helped us was VERY knowledgeable. She made sure my wife got a great fit in her new recliner. Will return because of her.

Jane took care of us. We bought 2 chairs from her. She saved us money and treated us great. We will definitely come back to buy from her again !Thanks Jane !

We were shopping for a powered loveseat. La-Z-Boy was our second store, we planned to look one more place, then make a decision. Jane approached us as we were looking around and assisted us. She was delightful, funny, and knowledgeable. We left knowing we had made a wise choice and a new friend.

Worked with Jeff at the Merriville location. Very nice guy. Disappointed though in your marketing. It’s a little deceptive. Went in to look around got some ideas and some pricing. Came home, a couple of days later got a coupon for $500 off. The coupon stated an extra $500 off. But it said it can’t be used in conjunction with other offers in the small print. When you say an extra $500 off, that usually means in addition to the other sale price or in addition to another offer.

While shopping for a love seat and 2 recliners for a basement home theater your salesperson Jane was very helpful and informative in suggesting the best match for my physical height and the right size furniture to fit the room.If the furniture is as good as the salesperson I would add another star.Thanks Jane,Rich K.

Furniture is of extremely high quality. The salesman, Jane Webdell, was terrific! Couldnt have asked for a better experience.

Very helpful and knowledgeable about the product.Very satisfied

Great selection and great sale. Tyler was awesome

My experience with the team at Lazy boy in Merrillville was awesome. Everyone was helpful and very pleasant.

We entered the store not expecting to find a recliner in our price range. But the employee who worked with us (Jane) took time to explain what customization was available and what the differences were between the sizes of chairs. Then she let us wander to browse and didnt try to sell us anything. When we showed interest and inquired about the chairs she was available and very well educated on their products. We would up finding a chair that was more than we expected, but knowing that they cover it with warranties and the La-Z-Boy name we ordered it. I will definitely go back for future furniture needs.

I had a very good experience at this store. The salesperson who helped me was named Jeff. I dont typically like salespeople but he was very kind and knowledgeable and never tried to push me into buying but rather showed me the value of the product and left me to make my own choice. I dont enjoy shopping, but when I have to, this is how I like to shop.

I ordered couches in January and still have yet to receive them. Every time I get an estimated date of arrival the date gets pushed back. You would think if you were spending thousands of dollars at a store they would care to keep you posted on your order.

I had such a wonderful experience at La-Z-Boy of Merrillville. The staff is so friendly and greet you at the door. Jessica did a wonderful job of designing for my living room sectional in the fabric and style I wanted! I would recommend them highly.

I was immediately welcomed by Jayne who helped me with my chair and fabric selections. Her expertise put me at ease with my selections. Im anxiously awaiting for delivery.

Our sales rep, Jean, was very informative& extremely helpful! It made it easier in allowing us to make our selections!

Helpful and knowledgeable staff! VERY friendly, which made my shopping experience enjoyable!💯

We ordered our couch in January and were told it would be delivered by June. In June we called and were told it wasn’t in production yet and wouldn’t be available until July. We finally got it in August. They made sure they got their money quick enough though.

We had a great experience picking out furniture....from our initial trip into the showroom, to the home Visit & our personal design consultation with Jessica back at the showroom. They made us feel at ease with picking out our furniture. Thank you Lazy Boy and Jessica (our designer)

I placed my order August 1,2020. I was given a 12 week wait for furniture to be complete and then a possible additional 2 week period to wait for delivery. It is now January 31, 2021 and I still don’t have furniture. I made 5 calls to customer service consistently being put off until I finally got answers on call 6. I had to return to store yesterday to select new fabric and now I am once again waiting for these to chairs to be complete. I still don’t know how this is going to end but what should have been an enjoyable experience has been nothing but a nightmare.

I was disappointed in the ability to see and touch fabric. I researched before I came into the store of what I wanted but looking at the tiny squares of fabric choices was not good at home on the computer. I thought I will go to a LazyBoy store not a furniture store because I would be able to see and touch the fabrics. I made my chair selection and he shows me a brochure with maybe 10 color choices. I said the website had a bunch and I can’t see the real material? That’s my choices. I said the website had many choices. He did not know. I had to pull up on my phone and show him that the chair I wanted had over 300 fabric choices. I said do you at least have a larger computer than my phone to look at the choices? No. He went to the fabric wall and pulled a couple a fabrics and again that was all he had to show me. I was not happy with trying to decide with a small brochure square. I got up went to fabric wall, pulled a couple that I liked and surprise-my chair could used those. It was a game changer then. We spent probably 30 wasted minutes to get to this point. I just did not understand this whole process.

Jane was amazing and made choosing our new sofa, loveseat and recliner an easy process. I’m grateful for her expertise and knowledge of the products and services that were offered to us.

The salesman was knowledgeable & I love the chair I chose. There were so many selections to choose from!

We had been looking for the perfect couches for close to a year, and Jane made it so easy! We definitely should have just come here first!

Didn’t deliver on time then tried to charge me a restocking fee for canceling an order I never received.

Very well organized showroom. The staff greeted us as we came in. Asked what we were interested in and showed us the way. Patty didnt hover and let us look around came back a few minutes lat we r asked if we had any questions. She was very helpful and professional. We checked out a few other places but the feel and quality at Lazy Boy just seemed better. We went back the next day to purchase our new chairs. But thanks to covid going to be 90 days, we asked for a specific color. But almost all places are in the same boat so we understand.

My sales person Colin was awesome. He got me the exact chair I wanted including material and color. Very comfortable sales transaction

La-z-boy excellent quality furniture. Mostly American made. Replacing a chair over 30 years old. Where can you find that kind of durability.

We ordered 2 recliners on September 9, 2020. We were given an estimated delivery of 10-12 weeks. We fully expected chairs to be here for Christmas. However, it took 18 weeks to get our chairs ( delivery on 1-27-21). We did ask for & receive a refund of the $129.99 delivery fee. But it’s frustrating that it took so long. The staff is polite; but unable to do anything. I’m hesitant to ever order from Lazy Boy again.

Our sales associate, Jane, is the Best!! Very helpful, very knowledgeable and friendly. The store is very neat and has a wide range of inventory. We will definitely be back.

Very good experience with Jane the sales manager. She was very nice, helpful, and professional. Our only concern regarding our purchase of a recliner is that it will take 4-6 months to receive it. I mean it takes less time to build a car. If this is the normal time frame to put together a piece of furniture, I find it highly excessive. Sincerely. Kirk Wring.

It took 3 months to be delivered because of COVID, but despite the delay I LOVE IT.

Very disappointed with the service. I understand there is a pandemic but I ordered furniture in October, supposed to be delivered early December. Didn’t get it until mid January and the day it was supposed to be delivered it never showed up. Had to call to find out that it was not coming and told me another week after we had already disposed of our other furniture. Finally got them to agree to deliver 2 days later. Ordered a 2nd set in October as well with the understanding it would be delivered in February. Now I am being told April. Probably will not be back to Lazy Boy.

The staff was amazing! Peggy helped me and then once I found what I liked she set me up with Jessica the designer, who really helped decide the best size couch and chairs, tables, etc. for my odd shaped room with also listening and understanding the needs and wants for the use of the room. It’s a playroom for a 10 year old but I also additional rec room, movie room, living room. Needed space for VR but if I entertained could use it for conversations and not a 100% kiddy room. I went with the Paxton sectional which I loved but not the layout in the showroom. The only hard part is the waiting for it, but I have no doubt it will be worth the wait!

I really wanted to purchase online but decided to go into the store to be sure of my purchase, glad I did. I ended up purchasing something completely different.

We had a wonderful experience and found some beautiful furniture. Reed was helpful and friendly while we were browsing. When we were ready to finalize our choices, Jessica helped us choose fabrics and designed our room for us. She was amazing!!!

Jeff Brown is a very pleasant and profession person. He is knowledgeable about their products and a pleasure to work with. I encourage anyone looking for furniture to work with Jeff.

Nice selection of furniture and household items. Not just a recliner store.

They took sooooo much time to help us pick out our furniture and customize a sectional for our living room. Customer service is amazing!

Came into La-Z-Boy in Merrillville yesterday to start looking for a couch. We thought we’d look around, but with the variety of types and fabrics, it was easy to find exactly what we wanted. Our salesman was patient helping us select fabrics and when we stumped him, we appreciated that he asked someone for help.

The sale associate was knowledgeable and professional. He didnt pressure me in any way.The price was right and Im totally satisfied.

Our Lazboy sales person (Jeff B.) was outstanding. He greeted us upon arrival but let us walk around and look without being bothered. He approached us when we had any questions. Jeff was very friendly and answered all our questions. We were debating between two sectionals and decided on the Dillon. Jeff made is very simple to choose the color and types of pieces we wanted. The current sale was 30% off. We have been looking at sectional furniture all afternoon and were impressed with the quality of Lazboy. We did not feel any stress or pressure to make the purchase. We made the purchase along with the 5 year fabric protection plan. We had a great experience and are looking forward to the delivery of our new sectional!!

We had a great experience. Jean was great!

Jane was so helpful in making a decision on a new recliner!

Great service and very friendly. Beautiful furniture.

Not pressured by sales people. corteous sales person. Store was clean. Price was reasonable

Great experience with La-Z-Boy in Merrillville! My husband and I went into the store looking for living room furniture, the quality of their furniture is unbeatable. Jeff was our salesman snd kindly helped us with no extreme pressure at all, spent quite awhile with us as we tried to make our selection He suggested I meet with their interior designer Jessica so that she could help us around our living room issues that were stumping me. We did meet with her and it was a game changer! She took the couch I loved, and created a beautiful room that I had no idea would be exactly what I wanted and looked absolutely beautiful!!! Thank you Jeff and Jessica!

A very relaxed and comfortable experience. The sales person and the designer were excellent. Made us feel at home. I highly recommend this store.

I usually don’t like furniture shopping because I feel like I’m being hunted by the sales people. That wasn’t the case here. Patty was very helpful without being pushy. Jessica did a design consultation with us and she is awesome. Super fun, personable, and sold us on going with this business. If you have the time to sit down with her, I highly recommend it.

My wife is having knee replacement surgery in 10 days so we had to find a recliner quickly. Tyler, the manager of the Merrillville Indiana store went out of his way to see that our needs were met. We found one we liked on the showroom floor and he let us take it home with us. We had shopped at a few other stores before coming to Lazy Boy but no one was able to give us the same level if service.

Had a nice visit in La-z-Boy the other day. Found a beautiful rug. Thank you

Bill was a very nice salesman and he worked with me to find the recliner that suited me thank you

Excellent representative assisted (Bill)

Ordered a sofa online and later decided to get a buffet. Jessica Sauer of the Merrillville store was extremely helpful. Cannot speak of the quality because it has not been delivered.

We found exactly what we wanted. The price was right and the customer service was great.

The store felt extremely clean. We watched someone come through and sanitize behind us. The staff was extremely helpful and walked us through the entire process. So much selection.

Very friendly and knowledgeable sales staff. Showed exactly what we wanted.

Patti, my salesperson was fantastic. She was very patient and extremely knowledgeable. My purchase was simple. Great instructions! She will assist me in my future La-Z-Boy purchases.

The store is very clean and the salesperson, Jane, was very diligent disinfecting everyhing. Since Im high risk I really appreciated her efforts. She was very knowledge about the recliners that I was looking at. It was a very nice expirence. I got what I wanted without being pushed into buying something that I didnt need.

Everything went smooth very happy with delivery men and product

My experience with La-Z-Boy Furniture store in Merrillville was fantastic. Colin was extremely helpful and very efficient.

Great sales crew. Good follow up on details

Ashley Furniture Store, gave great service. My sales person was Mr. Chase. Thanks you

Jane was excellent. She was extremely knowledgeable, professional and personable. Unfortunately thats rare today. I really appreciated the quality of service she provided.

Following us everywhereHad signs all over entrance doors, etc to wear masks......no one inforcing the rules. Hope they dont come down with covid-19

Very nice store. Next to Ashley furniture behind Culvers. Dont know why they put store there. It is hard to see from roads. Would be nice if the prices were lower.

Very friendly staff, no pressure let me browse. Shopping the way I like it in and out in 30 mins, finding exactly what I wanted. Patti my sales associate was great

Wide selection of furniture.

Jeff, the store manager, helped us tremendously! We had a bad experience with garbage furniture that was falling apart after five years. We needed to invest in some quality sofas and recliner that would be durable enough to last us a very long time. Jeff assured us that the frames and springs are 100% covered for as long as we own them! That’s what I wanted to hear! And not only that, we were also able to get all the furniture pieces we needed at a reasonable price. He did everything he could to make sure that our experience was a good one, and it was. Thanks Jeff.

I found the furniture I wanted at a lazy boy store in North Carolina. However I was moving to Indiana. Didnt realize I couldnt order in one state and have it delivered to another. I called the Merrillville Indiana store and the manager was wonderful in assisting me in ordering exactly what I wanted. The furniture is terrific and the service equally so.

They listen to what you want.And they do their best to find the right fit for your room.Looking at the swatches of colors.

Pretty good once we got helped by a salesman

Very Rude Employee there were 2 Never acknowledged me or my Husband. Even though they talking with a Person. I worked in Retail for 27 years, I know how its done.

First time Lazy Boy customer. I was very excited to pick out Lazy Boy furniture. I have owned less expensive furniture in the past and usually disappointed with the quality. Lazy Boy has the reputation of long lasting furniture. My experience in store was fantastic! Great customer service all around. They took time with me and my spouse to pick what we wanted. The furniture specialist was great. We were promised our special ordered sectional sofa in 4 to 6 weeks. After 5 weeks I stilled had not received a call as to when I could be expecting my order. I was told possibly a week or two more. It took almost 2 full months before my furniture was delivered. Theyre time frame was awful. Dont expect your order in 4 to 6 weeks. Otherwise I am pleased with my purchase.

We had a good experience at La-Z Boy in Merrillville. There were several recliners that we were interested in, but chose the one we did after sitting and relaxing in it. We tried all the ones on the floor. The staff kept in touch with us to see if we had any questions and they answered them all.

My wife and I purchased a coffee table from the floor and no one offered to help us out of the store and load the table in our vehicle. We managed, however, that was not handled very well by the staff.

We had a great experience working with Jane in the Merrillville store. She helped us find a second chair that was no longer being offered. She was knowledgeable and friendly and made purchasing an easy experience. We will be back to buy our sofa. Would highly recommend.

Place abiding by cdc guidelines, staff very friendly and willing to work with you.

Ordered our furniture September 5th, 2020....Received a call 3 weeks ago, it won’t be here until February 15th...Definetly was a big mistake ordering from there, won’t ever do that again, very disappointed ☹️

Really need a new rocker/recliner, and found one I really liked. That’s when it went downhill...... nothing available in any color/material that I liked, so we agreed to wait 6 to 8 weeks for delivery. Wait, it gets better...... The material wouldn’t even be on stock for another month! So, I’m looking at 12 weeks to get my new chair. Then they mention the $99 delivery fee. I told them I would just come and pick it up, but that still costs $40! This is all making me rethink my entire purchase.

They are having a great sale and it is quality furniture at a very low price. Plus the warranty on their furniture is fantastic!!

The salesperson let us browse without hovering over us. She answered our questions and priced out 2 chairs for us—and when we suddenly found a less expensive chair, she didn’t miss beat, quickly totaling it up. We received 2 beautiful chairs a few days later! Excellent experience!

I recently went to La-Z-Boy in Merrillville to purchase a new Recliner. I was greeted by April Jackson, a sales associate, upon arrival she could not have been more helpful in assisting me with what I was looking for. She was never pushy, she let me look around and come to her for questions - which she answered with kind suggestions and honesty. At other stores I was poached by salesmen and honestly the quality of the furniture just couldnt compare to what La-Z-Boy had to offer. April Jackson introduced me to the Manager Tammy Vale. She also greeted me with kindness and humbleness. I just wanted to say thank you ladies for taking the time to sit down with me and discuss my options. Tammy you deserve praise and adulation. La-Z-Boy Furniture not only has a great selection of high-quality furniture but also has a GREAT team happy to help you to create the finish you desire. Great service, great furniture, and good prices. This was the best furniture shopping that I have ever experienced and I would highly suggest anyone looking for a seamless service to go to La-Z-Boy and see Tammy or April.I was so excited to receive my Recliner and I will be visiting Lazy-Boy in the future for additional furniture needs! :-)Thank you, Tammy and April! God Bless You.

Very great selection and neat store. Alexis and April are great ! Looking forward to the beautiful furniture !!

I am soooo disappointed and dissatisfied with all the pulls from the floor model that I purchased. I recognize it is a clearance item but that does not equate to damaged. And that I can got return it is unconscionable.

Very helpful people

Reed and Jessica were awesome. Very knowledgeable and helpful

Great service, very happy with our purchase, La-Z-Boy quality. Not much more can be said.

The salesperson-Janie- went above and beyond to help me find the furniture I needed and wanted (it’s beautiful). Due to special circumstances I needed a quick delivery. She made it happen. Thank you to Jamie and the managers she worked with to help me out.

***Update, May 2021: After spending nearly $9,000 on furniture, including stain guard and tear protection at an additional $500-$600, we can not get La Z Boy to honor our warranty or the store manager to return a call. All we get is the run around! First it was months of call backs to find out our warranty was a third party company, then to find out the stain was “too old” because no one would assist when I first called, AND we were never given any paperwork to tell us what to do if our kid vomited all over our sofa to begin with! We are now stuck with a stained sofa that we were assured would be taken care of for up to 3 years if there was an accident. Now La Z Boy wants nothing to do with us. When we furnish our entire basement with living room, bedroom, entertainment and office furniture we will be shopping elsewhere! Poor, post-sale-customer service and broken promises that were made during sales, is how a business goes from 5 stars to 1 star over the course of a year. The relationship doesn’t end at the checkout counter! I really hope that the manager or the manager’s manager at La-Z-Boy Merrillville reads this, because I can’t seem to get a response any other way!****Original Review - April 2020We ordered our furniture February 8, 2020. Janie was a delight to work with and was patient with us as we were choosing furniture for our newly built home that wasn’t finished yet, so we had to envision everything including the future rooms it was going into.Our furniture arrived early and also the same week that Shelter In Place order was executed for Indiana.The Merrillville store closed and although a delivery date was scheduled we were nervous that our furniture would somehow get lost in a shuffle.I Emailed La Z Boy and that email was directed to a store in Indianapolis. The same day the Indy store manager called to assure me everything would get resolved within 24-48 hours.The next day the Regional Manager called and informed me he was able to get in touch with the warehouse where our furniture was being stored. Our delivery was indeed still on the schedule.The Saturday morning of our delivery we received a notification at 5:50 am that our furniture was being loaded and would arrive by 11:30 am. It was in our home and assembled by 11:00 am.Impressive service during an unknowing and questionable time! Great job La Z Boy!

They will help with decorating. Great advice and Furniture.