Upon arriving they took my car back within 5 minutes. I’m a hands-on car guy and knowing that, Robert the service manager, invited me back into the garage to see the issues with my steering, allowed me to inspect, and explained/showed exactly what has caused my steering and sway bar issues and how best to go about the repair based on importance of items and best approach to save some money as well. Gavin, the guy who prepared my car, inspected the problem, and took off/on the wheels, was very careful and treated my car like it was a high end vehicle, even though it is not… which is greatly appreciated when someone else takes such great care of your car. And in the end, provided the entire inspection free of charge. Top quality service, and overall great experience.

I have been going to big o for all my car services. Since I moved to mesa, this was my first time at this location. I will say is was one of my best services I ever received from big o. They are truly the most honest company. The staff at this location were awesome, especially the young man in the front who took care of me. Very polite and professional and he provided the best customer service that I ever experienced. Big o thank you and the staff at 6702 E. McKellips road. I truly valued your service. Joanne Fiol. The Subaru impreza lady. You guys are the best.

This is the best big O tire in the valley. Nick and team are honest and have such great customer service. Thanks for getting me back on the road.

Big O has been my go-to for years, they always treat me right, but this time they saved me big time. Broke my axle and thank God I was right near the Big O on McKellips and Power. The manager Ken took care of everything! I had my car back the next day. He worked out the payment so I could pay it off in time and after driving my car for a couple days I know the mechanics did a fine job fixing my ride. Thank you Guys!

I dont usually leave negative reviews but went for oil change one day, told they didnt have the oil but I could bring my own in and they can perform the oil change so I made the appointment. Show up and now told I cannot use my own oil. If employees do not know their policies then they should find out before giving bad information out.

I went in unknowingly, with a time bomb spare tire to balance. They bent their own rules and sold me a used tire to replace it with. At an incredibly affordable rate. I coming back for all of my tire needs!

I came in to see if they would be able to fix the slow leak in my back tire. I let them know that it was aired up yesterday, but then had to be aired up again today, and I just think it needs a little patch. The guy told me I would have to leave my car overnight, that they just couldnt get it fixed today. He said he closes at 6:00 p.m. but at this point they just wouldnt be able to fix it until 6:15 p.m., so it would have to stay overnight. Sorry no thank you - I dont leave my cars in shops just to have the tire plugged. Thats like taking in the Christmas tree to the workshop to fix the one light that wont light on one side, Mr Grinch. No thanks. The guy was at least nice enough, and he said he could help me with the tire pressure at least. Which I dont really understand because like if they couldnt fix it then why would he have time to even air it up, when its 2 hours until they close? That doesnt really make a lot of sense. I told him no, thank you, but I handle the air pressure just fine... As I said when I came in the door... I know Im a girl, but I do know a thing or two about a vehicle. I just cant patch the tire myself. Oh well.

Called around for tire prices. Big o beat discount tire by three hundred plus dollars and included a front end alignment which discount could not do. Service was quick and customer service was excellent.

The past few times I have dealt with the front person by the name of Ken Kane has not been pleasant. He comes across as my tasks/other customers/phone calls are more important than the customer right in front of him. Dont get a smile from him every and appears he hates his job. I hope the franchise owner sees this and knows of the negative impression he is making on the store. Yes he may bring in revenue but at the expense of being mean and rude to the clients?I filed a complaint with corporate as my issues did not get resolved and to complain against Ken Kane.

Excellent Customer Service. Great price.

Super friendly. Checked my air for free!

Trevor gave me great customer service! He actually cared about getting my vehicle fixed and he really impressed me with his customer service skills. Thank you Trevor you did an awesome job!

I needed new tires and an oil change. Thinking I could have everything done at once I took it there. Worst mistake... I agreed to the alignment, the car now pulls extremely hard to the right when it never did before, will cost more money to fix. I drove the car once and it drove terribly... Got it home and there was no oil in the car. I call the store and they send a tow truck. When I dont hear from the manager, I call to get an update. Hes the worst. Dont bother. He says I dont know how to check oil because it was fine; he checked it himself. My fault for not videoing it. Then he finds a bunch more stuff wrong with it AND he wants me to pay for the tow. Dont ever go here. 100% was treated badly by the manager and they tried to take advantage of me because I was a female. The misogyny is nauseating with him. The rest of the staff was very polite. I still have on a check engine light that was never an issue before taking it in, and tire sensor lights they say I have to just ignore.

Very friendly and willing to help you out. Any issues Ive had they always were kind and made it right. Prices are pretty good too and they work quickly.

I want a big old tires for an oil change and tire rotation. I got a free oil change because I applied for their credit card online which I thought was a great opportunity. My car was taken in by professionals and done with in a timely manner. Thanks guys keep up the good work!!!

This was my first time coming here for an oil change, and will be the last. I scheduled an appt to avoid the waiting time. Checked in and quoted 45 minutes to an hour.. no big deal.. I sit down and wait.. hour goes by.. hour 30 goes by.. I finally ask what the eta is and he goes back and said that the guy brought my car back about 10 to 15 after my appt and hes working on the courtesy inspection and is about to start the oil change.. 2 things.. 1 being he didnt bring my car back until an hour after my appt time and the reason I know this is the fact I had my Bluetooth headphones in and when my car starts it automatically switches to my car. Second thing youre telling me its been an hour and a half and the oil change hasnt happened yet? My car was finally done 5 minutes before the 2 hour mark. I asked the gentleman up front saying help this make sense to me. You say he pulled my car back 10 to 15 min late and you quoted me 45 to an hour right? So the max time it should be is hour 15 correct? How are we pushing 2 hours? What is the point of making an appt if Im going to be waiting as if I were a walk in? After asking these questions the environment changed and I received attitude from both front desk employees.. thoroughly disappointed and dissatisfied with my service.

Prices are competitive, slow to complete the work but communicative to being too busy, work was completed professionally.. well done guys thanks

Had a repair,so l had to share. How awesome Big O Tires Staff was today, a great company, with excellent customer service, the staff was courteous, knowledgeable about their products and services. Thanks for serving the community with kindness and honesty.

My wife had the pleasure of working with Willie, the assistant manager on the first purchase of new tires for my daughters new car. My wife isnt familiar with all the fees associated with the tire buying experience. Willie was patient beyond belief. He essentially saved the sale. His knowledge about tires and ware patterns associated with Arizona heat made me realize that on my next tire purchase I wont be going to Americas Discount Tire anymore, but rather to Big O. These are great people at this store. I highly recommend them!

2 stars only because Trevor offered two free oil changes after I voiced my opinion of my experience... on 10-27-20 I dropped off my vehicle for an oil chance, tire rotation and an air check on one of the tires. I was supposed to pick up the vehicle at noon at the latest, I had an appointment at 1000 and I dropped it off at 0900. I was supposed to go golfing with my father at 1330 as he paid for all four of us to go golfing (about 125 dollars a person). At 1240 PM as I pulled into the parking lot I watched my vehicle being driven into the bay. As I went into the store to ask about it the only response I got was we are behind. They also stated they checked the tire and put it into the tank for a few minutes to check for a leak although I was watching it being lifted up on the rack. I am not happy with this service at all very upset that I was promised the vehicle would be done at 12 noon and now its after 1329 and I am still sitting here while my family is going golfing without me. This is very unacceptable shows poor time management, accountability, business management and leadership as well as the untruthfulness. No DNA kit done and the tires werent rotated. Was told to blame Ken the owner.

There was stranded red necks down in AJ and i saw the mullets the chewing tobacco and knew they needed a ride. Well turns out they needed a tire. So Unclegrandpa gave me gas and we went down. 70$ tire turned into 130$ sad day for them toothless boys. Hope they can recover.

I have been to this location many times between purchasing tires getting oil changes and getting routine maintenance done and I have had great service every time. Recently I had an extremely positive experience at this location while trying to get my truck fixed. I dealt with Will at the front and let me tell you he is an amazing . He went above and beyond to to make sure my truck was fixed the right way without spending a fortune .He really made me feel confident that I could trust in them to always take care of me as a customer and that what they are telling me is the truth when it comes to needed repairs for my vehicle. It is priceless to be able to trust your mechanic and I really do thanks to will.

Horrible ownership! Ken cant handle staff, poor attitude, and lack of professionalism.Your standard rude tire shop. Wouldnt reccomend.

I went for a alignment and they checked every fluid for me and they did a great job thanks big o tires ill be coming back most deff.

They were very nice and got me in for service today

Went here after noticing a large air leak in a rear tire that was loud enough to hear. I asked for a tire repair and explained that the tire had a large leak. After waiting for hours (as I did not make an appointment) I happily paid the balance and got on the road to drop my passenger off and head to work, until I noticed that the tire had already lost 2PSI of air before I had even driven a 1/4 mile. I came back and asked if the leak had been fixed and got the Of course it was answer, but they told me to pull my car back up to the bay door. When I did with my car still running and the shop noise in the background, the worker instantly found the air leak with the soapy sponge because he could hear it over all of the rest of the background noise. So instead of running the risk of the leak not being repaired again I felt pressured enough to buy a new tire because I didnt want to roll the dice on possibly be stuck on the side of the road after the tire was fixed again. I hate to complain and I liked the guys working, but I also cant help but feel like I didnt get a fair shake because instead of paying for a simple patch and going about my business, I paid for a patch then paid for a new tire. It was less about my time and money being wasted but more about the security i wanted to feel for the safety for my passenger and I that could only be found in a brand new tire. My question is however, do they not check their work after a tire is patched to make sure it is good to go, or does the patch charge only apply to a maximum of one air leak on the same tire (if there is more than one)?

I purchased a set of General AT2 tires from this location several months ago and just learned the the manufacture date was 2 years and 7 months prior to being sold to me. Given the general concensus that tires have a life of 5-6 years, over half thier life was spent sitting on a shelf in a warehouse somewhere. Maybe the warehouse is climate controlled but even so, one would think there is a cutoff date at some point... Rubber starts breaking down on day 1. Exposure to UV and other environmental factors can speed this but they do start breaking down on day 1 regardless.In any case, I spoke to the Manger of this location about this and was told there was nothing he could do and that this was common.I also spoke to corporate who told me tires that are 2 1/2 to 3 years old are sold all the time by Big O.In any case, not thrilled with Big Os response and will certainly not be going back to them for any future business.Do yourself a favor if you are intent on Big O, check tire manufacture dates before you drive away.You can check tire manufacturer date by checking the last 4 numbers of the DOT info. First two numbers are the week and the second two are the year. Note that you may have to look at the back side of the tire to get accurate info.

This place was clean and the employees were super nice! The reason for the 4 stars instead of 5 is they took way to long to do the job.

Less expensive than the Infinity dealership. Handicap parking available.

Quality work was preformed on my 06 Milan for a fuel pump. The manager Jamie, made my experience great. Thank you for taking care of me and my families vehicles.

The only place to go get tires! Or to get tires fixed! They are the very best!

***Update: Turns out Kane thought we were a walk in EVEN THOUGH my mother specifically said she had an apt. The guy never asked the model or make of the car so he thought that she was early for her apt which was tomorrow but in reality she was dropping off my brothers car to get fixed and she did in fact have an apt today for my brothers car and tomorrow for her own car. He just assumed my mother was wanting to bring her car early and when she came back to get it he accused her of bringing the wrong car. Another worker saw my mom and recognized her and set it straight that she was here yesterday and made her apt for today and tomorrow for 2 different cars. Kane realized that he indeed made a mistake. He apologized and said that that’s why it took so long because he thought she was a walk in.This is actually a zero star review. Kane has THE WORST customer service I’ve ever experienced. He is pathetic and needs to find himself a new job that makes him happier. Kane was so rude to my elderly mother who made an appointment and needed her car back to go pick up my niece for my single working sister. I came to pick her up after she went inside to check in her car and he was so short with her. Then she called an hour and 45 min’s after she dropped off her car to check when she could have me come pick it up. He said they haven’t even touched her car yet. She then asked when it would be done and he said he’d go check and then HE HUNG UP ON HER! She called back and he said he’d call her back around 2pm because she said she at least needed it by 2:30pm at the latest. Her apt was for 11am for steering wheel fluid and an oil change. Come on boys, if they make apts then they should honor them and stop putting all the walk ins in front of an apt. If she had known all the walk ins would be first she might as well have just came first thing in the morning and checked the car in. NO POINT in making an apt at this place.

Nail hole fill took an hour and a half, and my bill says nail hole service free; relay for life donation: $20. Would have appreciated the transparency in what I was paying for, no one mentioned to me this was how the bill would work. Also, I said no to the complimentary inspection and was later approached to change my filter. Still cant believe a nail hole repair could take an hour and a half.

Friendly and upfront on price of service

This is my second time there in the last 4 years. 4 years ago got new Cooper tires and they lasted 60,000 miles with out any problems. Just got 4 more new Cooper tires and looking for them to last me another 4 years and 60,000 miles. Thanks Big O Tires

Just got my Dodge back for the second time in 2 days. Just needed new break pads. No issues with my truck at all. I get it back the first day and its making a hard knocking every time I break. Call the take the truck back in. Get it back the next day and the knocking is still there even worse and I am told it must be something in your 4 wheel drive and I better take it to dealership. Complete BS! My truck never made any noise except for a squeaky break pad every now then. Now Im afraid to driver it. Horrible and have ZERO respect.

1 star is too many. This is the last place that we brought our vehicle for maintenance (waited for my vehicle for a very long time- severely misquoted time frame). Since then, it has been discovered that there is a random screw through our air filter box- we are unable to get it open to check or change the filter ourselves. Even worse, we experienced a flat tire and we were unable to get the flat tire off due to cross threaded lug nuts. Even our roadside assistance guy couldnt get them off. Never, ever, ever again will I bring a vehicle to Big O Tires. What terrible and shoddy work.

Went there to get 4 new tires put on company car. After waiting all day for work to be done I picked up car only to find one tire showing low pressure. Brought the car back to them and they explained 3 out of 4 tires installed wrong and had to be redone. Hour and a half later after picking up car engine light comes on. After inspection they had checked air filter but did not screw down air filter housing. Never again

Had a flat tire. Brought it in to Big O on McKellips, talked to Jaime left the car.They called me when it was done, fixed the flat, put the spare back filled up the tires with air and charged me 0 dollars!! I fully expected to pay at least 25 and wouldn’t have been surprised if they charged me 100 bucks to fix the flat. But they charged me zero. I offered to pay and they wouldn’t accept. I’m definitely going back to Big O for all of my tire needs.

All in all very good, gave the tires a hi way test run this weekend had them up to 95 mph. Rode very nice. So far so good 😊. Thanks, now let’s see how the service is if I should ever need it !!!! I would bet just as good.

This location is a complete rip off. My elderly mother-in-law had a blown tire on Sunday and took her car there because it was the only place open. They told her that she needed 4 new tires. So she believed him. Come Monday morning she took her car to another shop and they told her that her tires were perfectly fine and didnt need them. Beware of this business. Another troubling part is I went back and brought it to the managers attention, he acted like it was no big deal. If I could give them a negative review I would.

Good prices and good service.

Got a nail in the tire of my brand new truck and they just fixed it. Didnt even charge me for it. Been thinking about getting new wheels and tires, probably get them from here now.

It is always a pleasure doing business with Big O. No surprises it was excellent. Everything was excellent.Treavor was kind and accommodating. Followed through on every thing discussed and timely.I have already recommended you to my friends.Thank you again.

I got home from work and noticed my rear tire was low. Upon closer inspection, I saw a screw head sticking out of the tire. At @ 5:00p the wife took the car to get the tire checked, and she came home @ 6:30p with 2 brand new tires installed. The tires were an exact match for the tires I had. Without scheduling an appointment, and getting 2 tires installed in such a short timeframe is pretty amazing. I certainly appreciate the fast service, thanks Big O.

The guys at this tire store are really fantastic. I just want to give a shout out and another big thank you to Julio and Tony. Driving to the store I had to swerve to miss something in the road and hit the curb. Luckily I had just passed this Big O store and pulled around the back to ask for advice on the damage. Tony hammered out the dent for me and put my hubcap back on for me in a matter of minutes. Thank you guys. I was pretty shook up. “Carry each other’s burdens and in this way you will fulfill the law of Christ.” Galatians 6:2 🙏🏼

Woke up to a flat tire and they got me on the road in no time!

First let me say the staff was very friendly. Having said that, I had an 8am appointment for an oil and filter change on my Sonata. I got there at 7:55am. They took the car back around 8:30am about 9am they showed me the air filter and recommended a replacement I said ok. At 10am Im still setting in the waiting room, cant see my car anywhere (there is a large glass window that looks into the work bays). Went out and walked around the building and theres my car with the hood up and no air filter in it. Came back inside and asked about it. Was told they got the wrong filter and had to go back to the auto store (my first thought was why didnt you take the old one with you to match it up). Its now 10:30 (2 and a half hours after my appointment time) and still no word on my car. At 10:45am they called me to the desk and said my car was done. I thought they would offer something in a small compensation for the looong wait, but nothing.  So would I recommend them for service NO... I mean really 3 hours for a oil/oil filter and air filter change. Im 71 and have had a lot of oil changes and this by far was the longest wait ever.

Great service and friendly helpful people

There were stranded Mexicans on hwy202... I took them here to get a tire. I dont understand why the dealer needed their old shredded tire even after he was told the make n model of the car. Anyway, took em longer than expected but they got a new tire... seemed expensive at $91 for just one tire. I brought em back n they put on their new tire n went about their business.

I was very pleased with the tire purchase and the customer service. My only complaint was the new tires were not inflated to the vehicle manufacturer specifications. A small matter and William quickly offered to rectify the problem at my convenience when I can get by the shop.

It was Sunday morning going to Home Depot and pulling into the parking lot I caught corner or a curb with right front tire and immediately my tire sensor alerted me that I was losing air fast. Parked into a parking spot realizing I’d have to change tire with my spare.Now inspecting tire I noticed that also my rear tire was going flat.Lovely, it’s Sunday one spare and two flat tires.Not from the local area and usually doing business with Discount tire knowing they’re closed Sunday’s I figured I’m screwedI look around and directly across the parking lot behind the trees .... what is that ?? Is this really a BIG O tire shop ? I looked closer and it was and it’s OPEN. I walked across the lot into the Big O shop and not only did they have the tires but gave me a great deal on them and had one of the shop guys drive it over swapped my sliced sidewall tires for two new ones and off I wentBig O is my new place for any tires or servicing for my car. They saved the day and did it with speed and excellent pricingWhy deal with the rest when you have the best !

Usually whenever I come to Big O its because something is wrong with my car and absolutely ruining my day, but the team at this location has saved the day countless times! They always find a way to help me for very affordable prices (even for free a couple times when the problem was more minor than I thought) and with smiles on their faces. I have left Big O in a better mood than when I entered every single time!!

I had a leaky valve stem so I stopped in and they fixed it in less than 10 minutes, great service, super friendly staff!

My tire popped the night before so I brought it in and the guy was really friendly helping me. Asked me just basic information about the car and what not. Then I left the tire and in less than an hour I got a call saying it was done and that it was fixed for free! Another nice guy helped me check out and even shared a laugh. Would go there again for sure!

Waited 6 hours for a flat repair on tires I purchased at this location. Only to be turned away after complaining about the wait. Manager was rude an unprofessional. Repair was never done. Owners of this franchise need to read this. You are losing business!

Did a great job. Helped me out and took care of me. Discount would not begin to help with. So long Discount.

Where do I begin? These guys are rock stars...William was amazing and I was a pain in the bum...lol...prices are fair and service is fantastic!!!

Dropped my loose tire off at 9am (first tire of the day), they called after six hours saying they couldnt remember which tire was mine, then before close I went to pick it up and it was UN TOUCHED. The nail hold was even marked for them with spray paint! After my family has spent 1000s and 1000s of dollars on end here, the last year has been an embarrassing disappointment. The man at the front didnt even let me speak just ran to the back, zero excuses for this ZERO!

Best experience Ken and Jaime were the greatest guys, so professional and so nice I recommend Big O tires on McKellips and Power, you wont be disappointed.

My wife went to get patch a tire because I ran over something on the freeway. They couldnt patch it witch is understandable. So she bought a new tire. They charged us $130 with out labor. $185 with everything. I looked around once I got off work and found the exact tire for $80 on the high end. They said I need a new air filter and cabin filter. I dont I looked at both they are clean. Its a new car. They are trying to rip people off. Im not coming back to this place.

One of the only shops I trust with my cars. Very fast and clean shop. Everyone is very professional and friendly. Jamie the manager goes out of his way to make sure our visit was top notch. Also very reasonable prices. Thanks Jamie and team. Im a customer for life.

Poor service. Took my truck in this morning at 10am for oil change and picked it up at 5:30pm and they hadnt even touched it yet. If I wanted 4 new tires, I bet it would of been done right away.

The sales rep Matt got me the perfect tire needed after my wife had a blowout on my 2019 Toyota Tacoma TRD OffRoad. Better rates here than across the street at Big O Tires.

Went here on Labor Day they were busy but the staff still made time for a flat repair. These guys are honest and friendly. When the day comes for new tires I will come here for sure!

Needed 4 trailer tires today. Like right now. They ordered them and got them on the trailer by 3pm. Faster than I expected. Rotated truck tires and did an oil change too. Great service.

I have been going to this specific tire shop for YEARS!!! I refuse to go anywhere else because I trust them. They go above and beyond my expectations, every time. I send my friends and family here as well. The tires are excellent and their customer service is above par. Jaime is the person whom I deal with the most. He gives impeccable customer service. I always trust that he will give me the best advice regarding my vehicles. I have had several repairs here and it was a success each time.

I use them for oil changes because they do appointments. No issues so far. About $20 and they rotate tires.I didnt go 5 stars because I havent used them as a mechanic place yet. The service has been good and Id be willing to give them a go.

I used to always take my work trucks and personal cars to Big O Tires when I lived in Surprise. Ive taken my personal car here and the service was decent at first. However, when I had this location do an alignment, new shocks & struts, and all new tires (all for just over $2K), the tires wore out after less than 10,000 miles. The inside of both front tires had worn completely down to nothing, but the outside of the tires had very little wear, so it was difficult to pinpoint until I actually had the tires off of the vehicle. This issue had never happened before in 134K miles on the car, so the best explanation would be that it came from their alignment. They tried to blame it on me by saying I did not rotate the tires, but I had rotated the tires about 2000 miles after they were put on the car, and this second time was 7K - 8K later. There is no way that my car should have worn through tires that fast (even if they were not rotated before 20K miles), and now I have to replace them. Big O avoided all responsibility and said the best they could do would be to give me a discount on two new tires. They said that the issue was from my tie rod ends, not their alignment. I showed them 100 point inspection from their alignment and all of my equipment was in good working condition. Now, just 7 months and less than 10,000 miles later, their inspection shows almost nothing on the car in good working condition. You better believe they gave me an estimate for new tires and tie rods that was another $2K!Very shady location and they have lost a life long customer. Other locations may be ok, but avoid this one like the plague.

No nonsense calm and very helpful staff.im going to always come back. Good job guys👍👍

Good people, friendly polite ..

Always a pleasure when I go to Big O. Everyone is so friendly and helpful. No matter what problem I have I know it will be taken care of.

I was really happy with the service I received from this Big O Tire. The staff was very knowledgeable about the issues I was having with my Honda Element. My Honda drives like a Cadillac now! I would highly recommend the Big O Tires on Mckellips and Power Rd for tires and service.

Terrible work. Do not care for the coffee fruit or doughnut if work is terrible! Had my rotation, balance, alignment done here. The guy at picking up the car said they only rotated the one side which makes no sense!! Also my alignment is completely off.. will be going to another big o tire!!! Terrible service and work!!! Do not go!!

A home town feel. Dont get that at discount tire anymore. Plus they do other work on your vehicle to keep you in the road. Liked the staff, very helpful. Great price on tires.

I had 6 new nitto tires put on my truck at the Big O tire on mckellips and power in Mesa. I drove home 1 mile and noticed the duals were almost touching which would be problem and possible blowout issue. Drove back to big o and asked them to fix it. The salesmans response was their used tires now and theres nothing they can do. Talked with the manager several times to no avail. If this was Discount Tire they would have replaced them as they have a 30 day satisfaction warranty.

Big O is always there for us. When we had an emergency at the McDonalds on the corner, Big O was ready to help. They got us in, worked with us to whittle the price on a set of tires (didnt want to change just one), and make sure everything was good to go. When we have needed to check tires as the seasons change, they are always happy to evaluate the tires, and once, they even found a screw that had wedged itself in.

Good value for the price. Great service. Very courteous, even gave me a ride home.

The guys here at big o tires have helped me soo much I could never go anywhere else and because of them my car is in the best condition ever thank you guys

This place is great no pressure and hard working staff. They have saved me many occasions. I am vary greatful. Thank you!

I dropped the car off with a nail in the tire. They fixed that and checked my car fluid levels as well as the filters. Im very happy with the service and will return for other maintenance.

This location refused to honor their advertised special of buy two get two. The signage was up and there was no end date specified but when I visited the store yesterday (Sunday) I was told the promotion ended the day before on Saturday. So why is the advertising still up both inside and outside the store. Bait and switch.

My guy over there at big o has always took care of my jeep when I couldnt fix the problem on my own and now my new truck has been in n out a few times Same! This place is amazing!!!

Took 4 hours for one tire and I was the second car in the shop when they opened up in the morning. Been a customer for years but think I will go to discount for now on after the customer service and my waste of day!

I have been taking my car to this Big O Tire store for years and would never take it any place else. Whether I drive it in or in a few cases. have had it towed in, they are AMAZING! I have a Yukon XL, Chrysler 300 and BMW 650 and they treat them like their own cars. If your not using this location you are making a mistake!

Waited 2.5 hours for an oil change when I was told it was going to take 30min. I will never return to this place again

I woke up to low tire pressure and pulled right on into the shop! The shop was able to diagnose my problem and get me out! It would be a 5 five star but every organization has room for improvements

Listed as a Firestone Ride Rite air bag dealer.Forget it! I made an appointment to have my truck looked at and when I arrived the person behind the counter said they knew nothing about them.

Brought my car in for a mechanical inspection b4 I sold it. They went thru whole thing. Were spot on. Didnt try any bs upsells or try to sell me on stuff that wasnt in need of repair. In a way it was a test and they passed with my best scores. Fixed me up & had me on my way.

Been to this shop twice, and never again. Got excellent service from the Big O on Val Vista and Baseline, so when I moved to this neighborhood I expected the same. Thats not what I got. Experience #1 they said they could get an oil change done by a specified time. When that time came around I called about it, they said they just pulled the car into the bay and itll be done shortly, so I went down to wait. Car was still in lot, not touched. 2 hours later they were finally done, making all sorts of excuses. Experience #2, took car in for rotation and tire repair (nail). When I picked it up they said everything went great. This morning I found the nail still in the tire. I would be pissed if something were to happen to that tire at freeway speeds with my son in the car. Luckily I found it before anything could happen. This place will never get my business again.

Love these guys. Be coming for years and they keeped my used junkers running for reasonable prices. Now they take care of my new Jeeps! Ken the owner is great and his staff are all professionals!

Love these guys...they make suggestions...but they leave decisions to you.QUALITY WORK

Great experience! I felt confident that I was being taken care and that I could trust what I was told. I would definitely bring my car back in there for any future issues. Also I appreciated the fast ad friendly service.

They are very good. The people are nice and the work they did to my truck was good.

Had to stop here due to a deflated tire. It was Saturday so the wait was long. They sent a technician out immediately to see if it was something he could remedy quickly and get me on my way. He looked over all the tires and topped the air off in each of them. Back on the road in 10 minutes. Thanks!Update: had an emergency battery issue, stopped in and they made sure to get me back on the road ASAP. These guys are always understanding and thorough.

They dont honor appointments, will purposely unbalance tires if you voice opinion, and will try to charge for services advertise as free

Good customer service 👍

I have had two of my cars worked on at this store. They have replaced my timing belt, control arms, spark plugs, and one of my window motors. This store offers far more than just tires. Ken and Jamie always treat me with respect and I know that they arent making up problems with my cars to squeeze more money out of me. I will definitely continue to take my vehicles to them even though the shop is 40 miles from my house.

I bought 4 tires that were not in stock, so they ordered them for same day delivery. Unfortunately, the courier delivered the wrong tires. At this point, it was about 5pm. The manager offered to drive to the warehouse and pick up the tires personally, and complete the install that day. They stayed about an hour past their closing time to finish my tire install. Exceptional service! Thank you!

The tech who helped me with my car was awesome and very knowledgeable with the tire problems I was having. Just a wonderful place to do business with