Recently used Countertop Rock for new counters in a kitchen, and two bathrooms, and 100% will be using them again in the future. They were a referral from a friend (for whom theyve done counters in two of his houses), and I was not disappointed. I received multiple quotes from other countertop companies, Home Depot, Lowes, etc, and Countertop Rock was not only among the lowest priced, they were able to get the counters installed in two weeks (and the home is about 1.5 hours outside of Phoenix, requiring additional consideration!). Other companies quoted out 4-8 weeks, and significantly higher in cost.At their showroom in Tempe, there was plenty of great selection, and Hunter (our sales rep) was very easy to work with, and communicated well via phone and text. There was excellent communication throughout the process, and when there was a snag, the owner (I believe its Joe..my apologies if incorrect) personally reached out to us. Very impressed by the attention to customer service.Lastly, they did a great job, as the counters were difficult due to a unique design created by the original owners of my home. Seams were done perfectly, and the edges and cuts were made precisely. I highly, highly recommend this company and will be doing counters with them on my next home.

Had a great experience when talking over the phone and through email with the owner. Very prompt and professional. The exact opposite could be said of his main guy, Heath. Sadly he was the one I worked with when it came to the actual job. Most days didnt show up till the afternoon. One day he rescheduled at 1pm. One day he didnt show up at all. Called and texted with no reply. Finally, at 330 in the afternoon he answered his phone to say something came up. No apology for being disrespectful of my time. Missed 2 days of work for nothing. To top it off he wrote down the wrong measurements and Ive got a counter 9 shorter than we discussed. Again no apology. I should have measured myself, before signing the contract. On the positive side, the other installers were friendly and respectful. Price was competitive.

They are great! I would go there again if needed. Fair prices, great service!

Use caution when using this man. I called, explained our kitchen counter needs to this gentleman and politely asked for a quote. He then got very upset and started ranting and raving about quotes and prices. He then asked my timeline, I responded with out timeline (which by the way is incredibly reasonable) said good luck and then hung up. Im not sure if this gentleman is aware of the number of granite/marble companies there are in this market, but you certainly cant treat customers this way and expect to have a thriving business.If this is how he treats a prospective customer, I cant imagine how he would treat an actual customer.

Spend the extra money and go elsewhere for quality work and service! Even if its a small kitchen or bathroom job! Heath is terrible to deal with and highly incompetent. The sink cut out made by Countertop Rock was several inches off from the sink base cabinet and there was no guidance or help on bathroom sink faucets or drain pipes, which was an issue because Countertop Rock cuts out the faucet holes and installs their own sinks. I bought what I thought were good faucets and drain pipes and found out they were the wrong type and Heath couldnt think of a way to fix it. After doing MY OWN research I was able to resolve it. It would have helped to have recommedations on preferred faucets and drain pipes but thatd be asking too much of an already inept individual. The installers who came to put in the countertop were nice and efficient. Hunter was communicative and as helpful as possible. This 1 star review is earned solely by Heath - Great job buddy, keep it up!

They were very helpful and gave me a great price. Thank you!

Regarding Mr Joe Iozzis phone experience with Counter top Rock. Counter top Rock having been around for many, many years here in the valley installing 600 to 700 jobs a year and knowing the owner Joe, this sounds suspicious. They are the most ethical and customer oriented kitchen and bath companys in the valley, if not thee most. I know of them doing kitchens for free from people who were burned by other contractors. NOTHING MATTERS more than customer satisfaction to this place and thats the way its always been and always will be. Why would someone yell at and be rude to a potential customer just looking for an estimate, makes no sense at all?...I suppose people write what ever they feel like since its free on the net.

Joe, the owner, was so helpful and gave me a fantastic deal on gorgeous granite.

Best place for cabinets & countertops! Unbeatable prices, quality & service. I wont shop anywhere else.

Great walking areas

Great cabinets