Austin and Sonic always take care of us. We have a busy amateur moto schedule and they seems to always be able to work around our availability. Not to mention, the sales process on bikes is painless and quick. We have multiple bikes from them and another on order.π€π»
I cant say thank you enough to Sonic and the crew at AEO! After 5 weeks of being on the road with my fe 501, they got me completely taken care of with my dirty gas line and injector problem sorted very quickly. EXCELLENT CUSTOMER SERVICE!
Had a great experience with AEO Powersports purchasing a 2021 TE 300i. Staff was helpful with all the additional gear I wanted installed on the bike. Process was seamless, I will recommend AEO to all my friends since they all want a new bike since I got mine.
I called around local shops price shopping to have my forks resealed and was pleasantly surprised AEO Powersports quote to be very reasonable. Initial conversation with service tech was very pleasant and knowledgeable as well. Price quoted to me over the phone was $200-250 out the door. So I brought my Ohlins forks to AEO for service. At the store I reconfirmed the cost and two to two and a half weeks for completion was scheduled. After three weeks of calling for status and no activity other than waiting on parts, I was finally told that the parts had arrived and that they would start working ASAP. Today I receive a call that the forks are ready to be picked up and the final bill would be $439. I also was told that the Inner fork tubes were also sanded down to remove imperfections. I have never heard of anyone sanding inner fork tubes for any reason. Now what was once pristine chrome inner fork tubes are covered with hairline scratches. I canβt imagine this being any good on the new seals which were just installed.Seriously, how difficult is it for a business to not provide an honest and legitimate cost of service up front? You are a certified repair shop. It is impossible for me to believe this is the first time you have performed this type of repair. It is also incredulous that as an authorized dealership and service department that you could not keep your customers up-to-date and genuinely informed of a status and costs for repairs.Please note I will be rating your organization poorly to the public. In addition a good business knows the impact of word-of-mouth advertising. You are not the only dealer/shop in town yet you act with total disregard and disrespect to a customer who support you and the growth of your business.In a time when so many things are out of order, disruptive and disheartening, it is difficult to understand the lack of basic honesty and integrity.Sorely disappointed.__________________________________________________Following up to your response:Hello Owner,I do fully understand shipping delays. Therefore my previous comments about a phone call to your customers with an update would be reassuring especially when a job takes three weeks or more for completion. As Previously stated I was the only one reaching out to your store to request an update. If not I doubt I would have heard anything until the day I was told it was completed with a different cost.I do hope you are correct about the honing of the inner cylinders for better oil retention. In over 35 years of motorcycling I have never seen this process performed before. What I should say is I have never received forks in this condition from any repair shop.Not wanting to continue speaking with you at the service desk after reviewing my forks was out of respect for your other customers. It was not the right time for a heated discussion when I felt my concerns were not being acknowledged.Having a chance to read AEO reviews from others hopefully for future customers this is an isolated incident. And yes, your service desk did give me a discount. However at the end of the day your customer is stuck with a multi-thousand dollar set of marred up forks.
Best moto shop ever! Very friendly and knowledgeable!!
Bought my first bike in a long time . Out of all the place I have ever bought anything new from a dealer weather itβs been a car, motorcycle, bicycle or skateboard. This place hands down has the best customer service I have ever experienced period!! Austin was great no B.S. no pressure and all around a great guy. Thanks again AEO you have my business and will never buy a bike anywhere else again.
AEO has the best customer service out there, Ihave been going there for a while now and they always find time to say hi and ask what you need, Austin found me the bike I wanted and had to trade a dealership in a different state so I could get the bike I wantedThanks again
Great bunch of guys . Store is fully stocked with stuff you need . Reasonable rates and prices for a professional job . Austin and Matt always take care of us . I highly recommend this place .
Very good they have products available when you need them
Tried another competitors store nearby, the selection was good, but the staff did not quite hit the mark with me. This store had a great selection and the staff was knowledgeable and chill. This is my new go to place! Nice selection of helmets, goggles, and gloves. Go to place for Husqvarna
These guys are amazing! Will always be number one choice!
Fantastic motorcycle buying experience! Friendly knowledgeable employees! Great experience here. I wish they were in tucson!
I called AEO in Mesa looking for a new Husqvarna. I spoke with Austin and I purchased the bike no drama no bs. Shop was well stocked and everyone was very friendly. Transaction was quick and easy. I would highly recommend AEO.
Place and staff are amazing!! Needed a part i couldnt find anywhere and they received it and shipped it back out to me w in a week. Thanks guys your awesome!
Stoked on my purchase. Great all around experience when purchasing my bike - happy to have found my ride shop for all my needs.
Great experience, Austin was very helpful and good communication. Totally painless and easy purchase experience.
If I didnβt like Austin - the Manger - and Husqvqrna this would be a negative review.To be sure, I was not there to kick tires. I have purchased a husky 501 and a bunch of other super Moto gear at this store. Due to the abovementioned - planned to purchase two new bikes today: 2021 FE 501 and a TE 300.Mr. Sonic decides to tell me heβs too busy to deal with me while a second employee whose new, sits idle.After requesting Austin - the manager - give me a call - AGAIN - Sonic tells me he is too busy for me. Over a short call this salesman actually said they have so many bikes flying out the door he does not need my business.Roger - Iβll go somewhere else. I live 2,000 miles from this particular dealership. Loyalty means nothing to this kid.
Wow this place is great. I live in North Phoenix so I just happened to be in the neighborhood so I thought I would check it out on Saturday morning, November 23RD. I was looking for a tire for my new bike and they had a great selection on hand and the guy who was working really knew his stuff about tires and the various options. This place stocks a ton of riding gear, helmets and boots. Finally their price on the tire was lower than online. LOWER THAN ONLINE! I ended up buying a set of safety wire pliers while I was there too. I would so much rather support a local business and when theyβre this awesome itβs a no brainer. I wish I lived closer, this is the only place I would shop. Keep it up AEO
Just went to buy a stacyc from AEO, I didnβt catch the name of who helped me but he was extremely helpful. Very knowledgeable and prices were great. Thank you AEO! Will be back!
Glad I live so close to such a great store. They always treat you right and give good advice. Pricing is very competitive.
Quite possibly the best motorcycle shop in the valley!! Huge selection of parts, and gear, and the best employees, ever!!
Great place to get accessories or bike parts staff is friendly and knowledgeable prices are far
AEO has grown so much, I been shopping there for 15 years plus. Always customer satisfaction and pricing is great. No complaints here. Keep it up Guys. Just got home from AEO with our Maverick x3, new clutch and maintenance package, excellent job by Joe on the stage 5 flash !!! We are hauling now!!!!
Very helpful and friendly staff. Went out of their way to help me.
Great store for off-road riders. Good stock for most needs. Great staff. Both very knowledgeable and helpful.
Great customer service. Great pricing, knowledgeable people. I had my raptor 700 is for some service. My wife went to pick it up for me, and they helped her load it too. Very nice
Unfortunatly i have to give a 1 star! I was recommended to come here for their work! I was told it is really good! So i reached out to see if they could take my bike in and do some work! No rush! Just want it done! I asked for a rear tire to be put on! (190 55 17) rear and matching front that i am buying (from them) and have my valves adjusted! Thats it! It is now 2 weeks after i called them and i have only got 1 call telling me the price (which im fine with) and i STILL have not been told if they can do the work or if they even have the valve parts on hand or what i need to pay now or when to drop it off! Im also a tow truck driver so i can drop it off ANNYYTIME but have not got any confirmation that my bike could be done there! Unfortunatly after this i will have to go somewhere else to recieve the work done and just wasted 2 weeks of no communication! Sorry i cant get the experience that ive heard so much about!
Sonic the man.
Great customer service and a staff with a abundance of knowledge which will provide you and great off road experience.
When you call a real person picks up!!! That and they know there stuff. All my service will come here from now on... love it
Wonderful help
Very helpful and knowledgeable shop
These guys rock. Great selection of products. Good prices. Friendly service, especially Pablo. Def recommend this place!
This shop is old school moto. By that I mean they ride, they know bikes, they answer questions. They have been the only shop in AZ twice now that had the parts I needed in stock. That means they saved two weekends of riding. Thats a big deal to me. Great service, friendly, prices competitive with online. This shop is an hour from my house and I call there first.
Great customer service! Great pricing! Awesome people to talk with and share info. I would recommend going in for parts or bikes!
Very friendly staff. Knowledgeable and very low pressure. Highly recommend!
Recently left a bad review after a bad experience however I am changing my review after giving them a second chance. I did not want to return but eventually I did and I have to say since I returned they have been super friendly and very helpful. Iβve been very happy with the service and will definitely continue to buy gear from them! I highly recommend them.
Not like your typical aggressive car sales man tactics and over turning employees like other Powersports in the valley. Down to earth, genuine, fellow riders and supports the offroad community. Highly recommended these guys for anything needed.
Austin was awesome with getting me the right size helmet....friendly and knowledgeable staff definitely going back.
Only shop in the valley where Id take my bike, they always finish everything on time if not sooner. Great selection of parts and gear. Great prices and great staff. The new shop is looking great.
These guys are great. outstanding customer service and very friendly staff. good techs in the back that will help and go the extra mile
Great dealer! They have good prices, but more importantly.....these guys go the extra mile to make sure you get what you need. All shops should care for their customers like these guys......I highly recommend them.
Love these guys, they worked wonders getting my suspension dialed in and put togeter a great graphics package too.
One of the better shops in town. Great service! Its nice to see how much they support the valley in motocross racing.
Whats not to like? They always carry the best parts and gear. And there customer service is outstanding I drive all the way from prescott to shop here. Thanks again dudes
Very professional staff, tons of knowledge, and are truly there to help you out. Will absolutely buy from there again.
Austin and the whole crew are freaking awesome. 10/10 would recommend they hook it up
Good suspension work. They price match online parts as well.
Always helpful and knowledgeable. These guys love their job.
Friendly staff (worked mostly with Pablo) and great prices.
Good deals, good people. What else can you ask for?Worked with Pablo to buy my vitpilen. Awesome guy; didnt pressure me but was very helpful. He gave me the bike for a steal (hope he still has a job after this lol). Highly recommended him for anyone looking for a husqvarna.
Pablo and Austin are knowledgeable and helpful. Had a good visit there today. Will be coming back soon to continue to look at the Alta Motors electric motorcycles.
Sonic is amazing. Love this dealer.
Great store glad to find it so close. Good selection.
This ride shop always has good stock of bikes and accessories!
If I could give less than 1 star I would. Complete waste of time and money. Take a look at your receipt, or ask them how they back up their work. Answer is simple, they donβt. In fact I had to return multiple times to Pablo, they kept charging me, but the same issue remained. Eventually I gave up and brought my bike to professionals who managed to fix the issue my first visit.
Always a good experience at AEO.
Aeo is a great company that stands behind their product, they put in the extra effort to make sure the customer comes first, Ive experienced it first hand and highly recommend them! - Brad White
The guys here are very knowledgeable, professional and helpful. They 100% know their bikes.
Helpful people, good prices, decent inventory.
I brought my bike in to get it jetted and fix a vibration. they didnβt fix either one of the issues and cost me $250. I brought it back the same day and Pablo βhelped me outβ and charged me another $50 to tighten my engine mount bolts which fixed my vibration. I gave up wasting my time and money at aeo and went to gateway motor sports where prices are fair, and work is performed correctly.
These guys are the best. Check them out for all of your motorcycling needs.
Great guys. Discounts for AMA members!
Great local friendly staff that knows the motorcycle business in and out. Very good work, selection and deals!
Amazing, so much to choose from and the guys are a fantastic help. Love them!!
If youre looking for a Husqvarna bike, you dont have many choices on this side of town. Theyve got a great selection of bikes, but Ill say theyre support after the purchase is disgraceful. I bought a brand new Husky 701 Enduro and paid cash. Within a few days I noticed the Neutral indicator light wasnt working. I brought the bike in within a few weeks to get it checked out and was told it would be warrantied. Months later and I never heard back, followed up and no phone call back on next steps. Finally followed up again and was told to bring it in again for pics. What an inconvenience for a silly light. Youre gonna pay top dollar for a bike, just dont expect top dollar support from AEO or Husqvarna for that matter. Thinking I should have bought the KTM version from RideNow as I suspect they may be held more accountable. Im following up with Husqvarna Corporate tomorrow to provide feedback.
Great products at great prices. Awesome customer service.
Great motorcycle, atv & utv shop. Mechanics are fast and know how to fix things. Exelent carb tuning. nice place!!!!
These guys are awesome help me set my sag on my new ktm and its been a dream to ride they also did full evo suspension on my buddies 450 also total game changer aeo are the suspension masters in the valley
Excellent customer service, selection, and reasonable prices on the best MX & Enduro gear!
Always friendly. Quick to take of my questions and needs.
That Alta is over priced. They probably paid too much. May not get your money out of it.
One of the only shops i will take my bike too i popped my tube and i broight the wheel ina md they changed it out for 10 bucks the staff is great and prices are good as well i got a new tire amd im gonna take it to go get it mounted today!
They always take good care of me.
These guys are in point and always ready to help. Thanks for the
Love the atmosphere and knowledgeable staff good selection A+
Walked in without an appointment to the Mesa location and needed a tube replacement and they told me to stick around 15 minuites and they had it done!
AEO is the best!
Very helpful staff
Great place with great service!
Always a great experience!
Always friendly and great service!!
Great Shop with great prices!
Awesome place.... Thanks
Friendly and helpful staff.
Amazing staff
Awesome
Great place
Outstanding service..and. Emploiees