Exceptional customer service. Above and beyond

I signed with Over the Top at the Miami International Boat Show sometime in February. My initial experience was great. My salesperson was Antonio Marquez. He offered me a great deal and was suppose to be installed within 30 to 45 days. Unfortunately, due to some unforeseen logistics, my engine took a little longer then expected. My only reason for the 4 star was due to the lack of follow up from my sales guy. It would’ve been mind easing/calming for Antonio to give me a follow up instead of me constantly calling for a status. Antonio is an extremely nice guy and I’m not faulting him, just offering some positive criticism. I did meet with the owner, which ended up handling and finalizing my order. Rapheal, owner, was a pleasure to do business with and very professional. He did put me at ease and gave me a tour of his facility. He explained his process reassuring the engine was going to be installed within 2 weeks and he made it happen. The final step of the process was the sea trial at Crandon Park and that was a 5 star experience. My boat was driven to the ramp and everything was explained in detail.To summarize, although the waiting period seemed a little rocky, the initial and final steps were a 5 star experience. In addition, no matter the situation, these guys always kept their professionalism.After all was done, I am extremely happy and highly recommend them.Thank you Rapheal, Antonio and all at Over the Top for putting me and my family back in the water.

Great advice and help

Great satisfaction dealing with the staff of Over the Top Marine. Besides carrying good product lines, they are very knowledgeable, friendly and trustworthy. I strongly recommend this dealership if you are planning to buy, service your boat or any marine products.

The Best dealer in Miami. I bought a motor and I got what I was looking for. Great job Siul Morales ✌️ I recommend this guy in case you need something someday.

Nobody go to this dealer. They are a scam and no longer a Suzuki certified dealer. We have not received our engines since we made the purchase over 6 months ago and requested our money back and have received a check with NSF. We are still currently trying to get our money back with no success. Whomever would like to verify this information can simply contact Suzuki directly and synchrony bank which is Suzuki’s partnered bank for financing. My experience has been horrible and ridiculous.

Excellent place and people to do business with! On top of all customers and great customer service! The ambiance is super joyful and they make you feel wanted there!! 1000% recommended- super REPOWER!! SUZUKI - Mercury & YAMAHA authorized dealer!

We bought a bote rover at Over the top marine. What an awesome little paddle board/boat. It did take a little bit of time with the accessory to arrive but If youre around Miami looking for a place to buy bote products Over the Top Marine is your place.

These guys know their stuff. Fantastic personalised attention, you feel taken care of. Definitely will go back there, 100% recommended

Much recommended! Experienced and high knowledge of their products. AND theres always espresso and a whiskey waiting 😀😀

I had an awesome experience in this dealer purchased a boat from them not only did they go above and beyond to help me they also did a sea trial for me checked everything on the boat with me explained everything. Really profesional personnel and ver helpful.

Great customer service. Grecia, Daniel, Rafa and the rest of the staff are always willing to go the extra mile to help you. Recommended 100%

Horrible boat there for over a year they wont give it back if you do business here bring a lawyer

They were very helpful with helping me figure out what motor I wanted on my boat. Outstanding customer service. They also carry all your boating needs:#1 SUZUKI dealer in Miami. BOTE PADDLEBOARDS. PARTS AND SERVICE

Los mejores los mejores THE BEST PLACE IN THE WORLD GOD BLESS YOU

Great people!! Very friendly and decent persons and very professionals too. Mr. Rafael Arredondo ( the ownwer) is always willing to help you. I bought a brand new outboard Suzuki engine over here and Im satisfied the way they conducted the entire business. Moreover, I also painted my boat at Ten Top Marine and they did and outstanding job. I recommend this place for your future works on your boat.

The place is clean, the owner is great, the people that work there are great, they worked with me, and they had what I wanted! Thank you team Over the Top Marine!

Simply the best could no be happier with my new engine thank you all.

These guys take your deposit up front, use it to shop around and other dealerships that cant move Motors, defective, or scratched up.Feb 8th, 2019. I was told my Motors were coming straight from Suzuki and that was the long wait. I was originally told 30 days before I put a deposit down, then it became 60 after my deposit went down. I didnt receive my engines for over 90 days. They came from another dealer in Illinois, not Suzuki as was stated by the owner Rafael.My engines came in scratched up. requiring 2 new top cowling, 2 mid cowlings, 2 gaskets, 2 trim switches.Its been 3 weeks and over the top Marine has not provided the replacement parts or paying for the labor to put all this back on. Im out over 10k in damages and labor!!!Even more unsettling is the owner Raphael told me my MSOs would be delivered Saturday, but another employee told me that they werent even at their office, making it impossible to get here today. MSOs are required to register the engines in the state of Texas. Ill be left with paying penalty tax on registration because of over the top Marine lack of ability to complete a sale and support the customer.UPDATE: NO MSOs. NO REPLACEMENT PARTS. BEEN OVER 4 WEEKS. 7 WEEKS SINCE FIRST NOTIFIED OWNER RAFAEEL.Ive spoken with Suzuki about this issue and theyve related back that there are over six complaints filed against over the top in the last few months and will be investigated.Ive never heard so many lies and delays from a company while purchasing anything, much less something of $60,000 value.If anyone has had issues like this wants to contact me please feel free to do so. This company will be held responsible for selling new damaged engines in place of new straight from the manufacturer as they tell you before taking your money.

Extremely happy with everyone excellent work I cant be more happy with the work and the treatment of everyone.

Excellent prices, great location and they have anything you need for a boat I really recommend this place. Thanks for the help

The word is AMAZING!!!!! If I could choose more stars I will give them 10!!! They are superb!!! They gave me an unbeatable deal combined with the best customer service and proffesional staff!!! They rock! My family loves our new boat!!!! Son los mejores.

This dealer does not meet its promises. They tell you one thing and come up with a million reasons why they could not meet their promise. Also charged my credit card without my Authorization. This is illegal. The owner is not ethical and now will not complete the work. Basically expect problems.

A horrible experience, it was a nightmare. My motor’s arrival was delayed for almost 3 months! Every time I came back they would tell me it was almost ready when it wasn’t. I DO NOT RECOMMEND THIS PLACE TO ANYONE LOOKING FOR REPOWERING OR LOOKING FOR MOTORS.

Sin duda el mejor dealer en miami, desde que entras te saludan todos con entisiasmo, tienen los mejores precios y cumplen!!! GRACIAS OVER THE TOP por tratarme tan bien y por mos 3 motores Suzuki 350, sin los mejores!!! Without a doubt the best dealer on town!!! From when you walk in until you walk out, the staff is super nice, the offer you coffe or water they are always happy to help! Not only do they have the best prices they also have the best crew!!! THANKS OVER THE TOP for my three 350 hp Suzukies!!! I said it there and i will say it here YOU GUYS ARE THE BEST!!!!

Efficient and excellent attention, the best in the area of ​​boats, I recommend them highly.

They treat you real nice and they have some nice boats good prices on parts

Repowered my boat with a 300hp Suzuki amazing engine was helped by Alex Pacheco gave me a great price and service secound to none recommend 4sho👍😀

Top customer service quality, great products, perfect location!

Save your time and money,this place just wants your money,and sell terrible boats to their so called customers they call family,my boats a lemon and has been from day one, cool thanks for ripping me off 9k

Those guys are awesome.... Great experience!!

Friendly staff and nice selection

Den of thieves

Only stoppedd for a moment

Helpfully,knowledgeable staff,,,great environment,, very neat showroom

Botecito ready

A place to go buy the boat of your dream and live life floating on the water

Very good service and excellent Sardine Marine boats

I recommend this dealer, the staff is very attentive and trained, cheerful and decent, they clarified all my doubts, regarding the equipment I buy! Thank you very much!!

Excellent attention they solved the problem of my boat. Excellent team, thanks Rafael for everything I recommend 100%.

Excellent service. Rafaels attention was excellent, very professional. A super reliable place.

The attention is good, the service with respect to what the motors sell present after a few days of purchase many technical and electrical problems make believe that everything is in perfect technical condition, it is not reality, to convince they are experts.

Do not be fooled by the good faces, all they promise is a LIE I had to get tough and they had to pay the first two engine payments to the bank because my engine was delayed for almost three months! I told them that if my engine did NOT arrive I was going to call the bank to cancel the contract, I do not recommend them at all!

Despite having a small delay in the delivery of the engines, something that I understand since it was the fault of the manufacturing company, today I feel satisfied since they were installed quickly and satisfactorily.

The best in price, quality and attention in the sale of Suzuki engines !! I am satisfied with them! I recommend them 100%.

I like it

A word to describe EXCELLENT attention !!! Thank you for helping me and recommending me my new Honda 250 hp engine. I cant be happier. The engine arrived in 3 days. Thanks infinitely.

They are very good service specialists and when you want to buy a boat it is very important to have them I recommend them 100%

Excellent attention, they fulfilled the promised delivery time, quality product. Super recommended

Very nice staff and excellent work I recommend them 100%

Thanks to Over the Top Marine I can go out to enjoy the weekends with my family with my new engines. Although there was a delay in the delivery, they were always there to give me answers to my concerns.

They are very good at their job

Despite having a complicated agenda, they attended my boat to do the service I needed and in just 1 day my boat was ready! Thanks to all the team

Thanks Over The Top Marine !!!! It is my third boat with you and it has always been a pleasure to work with you for the best service in Miami and the truth that God Blesses YOU ARE THE BEST TO BETTER THEM Blessings I go for the 4th soon PRONTOOOOOOOOOOOOOOOOOOOOOOOOOO

Great care!!! Not recommended !!! They lie with the delivery time of the engines .. They work with your MONEY, they say 45 days and it takes like three months for the engine to arrive! Find out, ask well DO NOT let them fool you .... NOT Recommended !!

Excellent service I bought 3 engines and they delivered them to me on time, they also installed them very well I have not had problems, also the payment facilities are very good.I recommend it apart from the fact that the store is very stocked. I found many things for my boats.

Nice atmosphere, always impeccable. Highly trained staff to meet your needs. You find everything you need to have fun at sea !!!From fishing boats, strolling, relaxing, new and used.Accessories and parts.Also if you already have a boat you can repower. You find the best discount on Suzuki engines.I recommend them !!

I feel veryhappy with my suzukis 300 and with the over the top marine sales team who helped me with the best price in the market and the interests I recommend to anyone who wants suzukis engines

Excellent dearle, very good service and the best prices on Suzuki engines.

Specialized attention for the purchase of new and used boats, outboard motors such as Suzuki Yamaha Mercury, Parts and accessories. They offer financing! You get the best prices there.

Thank you very much to all the team of OTTM specialists in the subject, super attentive.

They are good, I really recommend them without any problem, they are the best in Miami and the best attention

It has excellent qualified personnel, super responsible !!

Do not be fooled, find out well, they are rogues, they receive money from the bank and do not deliver what they commit, in my case an engine.

Thanks to Over The Top Marine I was able to buy my first boat, always ready to help me and guide me!

Decent deal, cuts, unbeatable prices

Very good customer service