I purchased a new truck from AutoNation Doral recently. Alain Hernandez was great. The paperwork process went smoothly. We were in and out within only 2 hours. A couple of days later, my truck couldn’t read tire pressure. I went back and Lupe got the issue fixed in only 20 minutes. Great customer service. I’m very satisfied with my new truck!

It was great the service technician Luis was a great big help for showing me excellent customer service upon my arrival to get my Car Serviced!!!! I would recommend them to all my colleagues who have Chevrolet Vehicles. Excellent thanks for your guys help I wouldn’t be more happy about my service.

Upon entering Autonation Doral, I met with Luis Rauseo and knew he was a genuine and knowledgeable individual. I’m so grateful for the time he spent with me explaining the process, test driving multiple vehicles and going above & beyond to satisfy my needs. Thank you so much Luis for never feeling inconvenienced and always having an optimistic mindset for your clients.Looking forward to referring you business, sir! Blessings to you and your family. 🙏🏽

I came in to Chevy automation Doral and I was extremely please with the service provide by Luis Amador. He was friendly, he provided me the information necessary if any service would be performed. I highly recommend working with him, he is patient, he educates you in the services, explains your warranty and what is needed for your vehicle. I will definitely return to get my vehicle serviced here just because of the great impression and help he provided. Thank you so much Luis!!! I am grateful for your service today .

We had the most wonderful experience. Everything was hassle free. Alex our salesman was very patient and answered all our questions and was very patient. Andres our finance advisor was exceptional. He explained every single detail and went above and beyond for us. He is an asset to your company. We would highly recommend automation Chevy to everyone we know.

Never had an issue since I have been coming here. I usually see Luis when I drop off my car. He was out today, but Lupe was excellent. He got me all taken care off with my oil change and tire rotation. I was in at 7:45 and out by 9:30. Great job guys.

I just wanted to thank Luis Duarte in Sales and Michael Del Rio in Finance. My husband already completed most of the deal with them over the phone/email before I got there. When I arrived after driving for 3 hours, Luis already had the deal paperwork ready to go and sign. Michael in Finance was easy to work with and very knowledgeable. Luis helped me return my rental car a few miles away and I was back on the road in less than 2 hours. Thank you both for all your help!

It was a very different experience, since you do not have new cars in stock. This was the first time I have purchased a car without see it and without test driving it. The salesman Carlos sent me an email with the pictures and info of three of the cars coming in the truck that were available to buy, but the truck was in transit yet. I felt in love of one of the cars and went right a way to the dealer and put a deposit. Four days later I had a call from Carlos letting me know the car had arrive. Next day I went to sign papers without even seen the car. Waited anxiously for about one hour for the car to be ready and then Carlos showed to me all the operational details and I drove home in love with my new car.

The person who helped me, Luis Amador was very very helpful. he answered all my questions and concerns in a timely manner. I have never been to this Auto Nation before and i can honestly say it will probably be my go to from now on. It was a wonderful experience with Luis.

Carlos Arauz and Michael Del Rio just helped me buy a Chevy Colorado. This has been the fastest and best car purchase experience ever!!! Thank you both!!!

The person that was taking care of processing my appointment was very knowledgeable of my needs in the maintenance of my vehicle. This person wasn’t a mechanic but his knowledge of maintaining vehicle showed much care and making sure I was not alone in the world of taking care of vehicle maintenance. Good job

Everything was fine until the moment I went to pick up my truck after I received a phone call from the service advisor. It took me 30 plus minutes to get my truck. I had to go to the office 3 times. I even volunteered to get my truck myself. Finally when I get my truck it was dirty and the guy said that he could not take it to the car wash machine because it was full. I told him with all the time that I waited to get my truck that was the least you could have done.

A great experience, as never before in any dealer.Luis Amador, Service Advisor, was very professional. He met me exactly at my scheduled time and explained me how the service will be about and the time frame it will take very clear. I got a ride to my work place 10 minutes after I left the car there and I was immediately notified as soon as my car was ready.I really recommend this dealer and its employees to anyone looking for an excellent service.

Do not shop here!! The customer service here is absolutely terrible!!! My truck has less then 6k miles and the transmission is already giving me issues. They don’t seem to care one bit. They’ve had my trunk for over a week and refuse to give me a loaner. Shame on you guys!!!!!

I paid $ 400. For 2 new brakes for muy Silverado and they install the ship one and muy rings are black right know. Don’t go there

Not friendly, the salesman seems not to be interested in sales at this time. I ask for the new SUVs he wasn’t interested in helping. Maybe is because I am in shorts or to early in the morning I don’t know but he was not interest in trying to sale, at least tell the customer’s that you can get a new one and show the the catalog and explain the new features in it.

I’ve purchased multiples vehicles from dealerships and I have NEVER had such a great and pleasant experience as I did working with Luis Duarte at Autonation Chevrolet Doral. If you are looking for a straightforward, no hassle, no back and forth experience do not hesitate to reach out to Luis. Andres in financing was also great. There were no surprises. You can trust that they will help you through the whole process stress free! Thank you guys!

Went in yesterday looking around for trucks and I couldnt find anything I wanted but before I left I decided to get a quote for selling my truck. Pedro went ahead and got the process started for me, they checked out my car and gave me $2000 over what the last dealer had quoted me AND over street selling value. No hassle. Just sat down at the cafe and ate food while they got the check ready. It was insane. Definitely give them a shot even if youre not going to buy a car. I would 10/10 go back every time. Thanks Pedro!

Hugo went above and beyond my expectations and delivered on his promises. Hard to find this kind of accountability these days.

Carlos Brito provided exceptional customer service and is to be commended for it. The dealership could use more men like Carlos to take the dealership to the next level of exceptional quality.

Great as usually. My only recommendation: shuttle service should be available early. I left my car at 7:30 AM and the shuttle was already providing a transportation service; I was advised the second driver uses to arrive at 08:00 AM..I need to walk to my office. Great customer service!

Sales associate were extremely helpful. Big thank you to the customer service financial manager. He was extremely helpful very patient with all the questions we had.

I had a signed a commitment contract on a trail boss and when I went in to pick up the truck they did Honor the sing contract because that was last month special and they couldn’t do anything for me I was very disappointed to not be able to purchase my 4th Chevy but I will continue shopping other brands

Great service and right on time returning our vehicle 👍🏼.

I had a scheduled appointment the day before and there was an issue with who would be able to assist. Carlos Brito apologized for the inconvenience and told me to return the next day and he would take care of me. THANK YOU CARLOS! Keep up the great work and excellent customer service!!

I’ve been trying to reach their parts department over the phone for 3 days now. 30 minute wait times and still no answer. This is a clear reflection of their poor management/ownership. As someone who has also serviced my vehicle a few times, i recommend you STAY AWAY from this place.

When I went to sell my old Honda Accord 2009. The salesperson Jorge & Carlos helped me out a lot. I have a good experience at this car dealerships. I was able to sell my old car with no problems. I got what I wanted. I would recommend people to sell or trade there car here. I’m happy with the customer service

It was a smooth easy process . Very knowledgeable about the vehicle. Extremely satisfied.

I’m honestly a little bit disappointed about how slow the system is, I had to wait more than one hour for a diagnostic that took less than thirty minutes because the system was delaying the employee’s work. Also, I am dissatisfied about not getting any options of having a car or a way to move around while I left my car at the dealer. This time I was lucky my car was ready quickly, but it would have been terrible not having a vehicle for a prolonged time. That said, the costumer care provided by Luis Amador was excellent.

My vehicle was taken by a tow truck to Auto Nation Chevrolet. It took me 3 days for me to be able to reach someone at the dealer to find out the status of my car. I left various messages and no one including the service manager returned my call. I will never recommend this dealer to anyone.

Service excellent, my appt to change the oil and maintenance on time and fastService advisor very courteous, nice and caring100% satisfied 👏👏

I loved, Armando the seller was super, very kind and Patino also thanks

I received great service from Henry when I went. The purchase process went smoothly. However, I am very dissatisfied with the condition I received my car in. The front and back windshield wipers were broken and I had to replace them. The front brake pads were relatively new but the rear brakes are very worn out and will have to be replaced soon. I was told that the vehicle was throughly inspected and everything that needed to be replaced was replaced. That did not happen in my case

Out sales rep Alain Hernandez took care of every single issue we had no questions asked. He went above and beyond to make sure we were happy with out pre-owned vehicle purchase. Highly recommend him and autonation Doral

Marcos Mirabel #1954 was as always efficient and fast on his work. Brought me in, checked all inspections properly for my vehicle. The vehicle was brought in for new tire install, balance and alignment. When the service was complete for pickup. The driver side window was out of track. I was upset and confused of the outcome. I spoke to a manager (forgot his name) by the name of Benji. The manager first gathered his data from the service side and came back to me with news of no one damaging the window. After going back and forth of what should be done the manager suggested a fifty-fifty split. So the manager left to later then bring back a report of what the coverage will be. The manager returned with news I was not expecting. He had shared great news that made a loyal customer happy and it was that they were going to cover the expense of the issue. The service is what comes first and they’ve done it right in both the back end and the front end of ops. This is why I continue my loyalty at AutoNation Chevrolet Doral. Thank you for your dedication to excellence.

Very smooth and fast. Very professional and attentive the personal especially Luis Amador

Frank and Kenneth were great! Awesome deal on my new Silverado truck! HIGHLY RECOMMEND You come here first before any other dealers in South Florida!

My man Luis F Duarte and this dealership were the easiest and most professional dealership I have been to yet.They do not negotiate or haggle, everything is one fair price.They don’t pressure You to buy on the spot.Salesman don’t pressure each other - another guy took me to drive while my salesman, they work as a team, not a competition.Ive never even thought of giving a good review to a dealer but I was so shocked by the perfection of the experience I had to.And I didn’t even buy or commit to buying or have any pressure - they let me test drive and gave me numbers and walk away to think and decide.Extremely professional and laid back.Thanks again!

Very professional, I am super happy about the entire experience, everything went smooth. A+

Luis was very helpful since I got there and kept me informed they whole time my car was being serviced. Great and very fast service! I’m very content with the results.

My car has been there for THREE HOURS just for an oil change. Nobody answers the phone in the service department but of course, the sales line gets picked up right away. The last time I got an oil change here the wait was well over 1.5 hours and they reset my TPM which in turn caused them to stop working. This is the last time I bring my car here.

The employee name Hugo who help me was really friendly great service make sure i got helped good. and also the service staff worked fast and great. Really happy with the service

I highly recommend this place if you are looking for a car, I came looking for a specific car with a very specific budget in mind. Alex went above and beyond to get me the car I wanted. The service was amazing, he explained everything in great detail, made sure I understood every step in the process and answered every single question I had. This has been a great experience, I want to highly commend Alex for his great service! Hands down best car buying experience so far!

I want to Thank Mr Luis F Duarte and His Team at Auto Nation for such great Customer Service and Professionalism. I Love My New Car, I purchased from You. !

I’m very thankful for the special treatment that I did get there from Dyan Ramos, the guy is the best!

Everyone from the sales rep to the finance rep were great! Very knowledgeable and nice. The best part is I was in and out so quickly with a truck I absolutely love!

The salesman was nice, the finance managers were awful. The service is unprofessional and doesn’t pick up the phone. I got my car maintenance and detailed and after four hours it’s still filthy

So after picking up the vehicle. The truck is push to the right. They didn’t reset the tire system gauge. I call the dealership in Doral and they have the phone looped. So you can’t get in touch with anyone. Horrible experience.

Mr. Luis Amador was exceptionally kind and helpful he went well above and beyond to assist me he truly is an asset to your company.

It was excellent l. I had the best and smooth service.

Hugo is an excellent service advisor. Always going above and beyond!

Extremely dissatisfied I was pre warned not to go there but I have them a chance .My daughter’s convertible roof would not go down upon the review they claimed it was a low voltage . The key jams appear’s after 40 years of driving I don’t know how to put car in park properly, and to make it worst they tried to charge me for 3 hours of doing nothing . To say the least it was not a very good experience

Horrible experience. The wait time was out of this world and the customer service was not great

Mr. Brito was excellent in going over all the details and the appointment schedule online was very easy.

2 days ago I barely made it to Autonation after my car got completely disabled in the highway twice and I was told my car could not be taken in without an appointment and the appointments were full for two months, the system did not even give an appointment. After talking with customer service, he overrid an appointment about 10 days away but told me they would not be able even start working on the car at least more than a month because the corvette mechanic is fully occupied for 6-7 cars. I had to drive away with a limping car which stranded me in the middle of the road two more times again. I barely made it home and I WAS ABLE TO GET AN APPOINTMENT THE NEXT MORNING FROM ANOTHER CHEVROLET DEALER AND THEY DIAGNOSED THE CAR WITHIN ONE DAY AND THE PARTS ARE ALREADY ORDERED AND WILL ARRIVE IN TWO DAYS!This is a certified preowned car, I do not think it is appropriate to turn down a disabled car that barely made it to the service and does not even start. It took multiple tries each time to just to start to car and it was locked in 4th gear and got wholly disabled multiple times in the highway with no acceleration whatsoever, barely made it to the curb.It is COMPLETELY unacceptable to make a customer wait more than a month, let alone no more loaners are available. The other chevrolet dealer does give you rental car when loaners are not available. The problem was a cheap $180 control module in the trunk...

Friendly knowledgeable staff. Fast quality service.

Personnel was very attentive, and the service was great once they get started. I waited too long before services even though I had an appointment. That could definitely be improved.

Salesman was very professional and knowledgeable about what they had in stock. Excellent service

We worked with Armando salesman and he was GREAT! Amazing experience. We genuinely thought he was the manager and strongly believe he should be promoted soon. Visited over 8 different dealers before finally coming here. First salesman to truly help and be sincere. Took away all our prejudice. As well as with Sergio financing. He did great at helping us and making sure it was simple easy and quick.

Very ugly the experience the sales man try to puch me for buy a car and I dont like hes actitud sorry not way never going to back there

I was afforded the opportunity to work with one of the best salesperson: Alain Hernandez. He provided the best car buying experience and went above and beyond to satisfy me as one of his customers. He was very courteous, professional and communicated with me every step of the way. Alain deserves a promotion. Ive recommended multiple people to Automation Chevrolet Doral as a result of the excellent service that Alain provided. Thanks Alain!

The service is terrible. This is the. third time Ive had to take the truck back to the dealership and every time you take forever to figure out what is wrong with the vehicle. Then the pieces that you need to fix it are never there and in the third time not even with GMs help can you figure out what is wrong. You never have any loaners and when you call to get an update nobody answers.

My salesperson was amazing, Jorge Wejebe. I was out of town on vacation, yet he was at the dealership making the deal happen. Took an Uber from the airport to Auto Nation to sign and drive away with my brand new 2021 Z71 Tahoe!

Hugo Nunez is a wonderful human being and professional. I’ve known him for many years. He has helped everyone in my family service their cars. I’m very appreciative of all the help.

Paola Domingues is an absolute sweetheart! I went in today and although I did not leave with the car she was extremely professional through the whole process. I wish I could have bought here so she couldve gotten the commission. If you go here ask for her, she is the best!

The process of ordering and building a truck was extremely easy thanks to Kenneth Martinez. He did an amazing job. Very happy with my new Silverado.

Had a great experience with friendly staff. I would recommend this place to my family.

I never planned on shopping for a car here, never. It wasnt for any bad reason, I just went to other dealerships, but what a mistake! Today at AutoNation Chevrolet Doral I purchased a Dodge Charger 2013 with 49k miles, quick and easy. A very comfortable and swell process that was made possible by both Armando Gonzalez and Michael Del Rio, great guys. Thank you AutoNation Chevrolet Doral!!

Unfortunately, my 2018 Chevy Traverse certified preowned car had mechanical issues within 3 months of purchase. I took it in immediately. Autonation dropped the ball by not activating the warranty after purchase. Due to waiting on Autonation to activate the warranty and avoid out of pocket costs for repair. My car was in the shop from Monday sitting to now Thursday. Im writing this post now as I sit waiting for my car to start getting repaired today. A few hours of labor I was told. I did not have a loaner car provided advised non was available. $60 in uber cost for me. $30 to head home on Monday and $30 to come back today Thursday with my 7 year old son to pickup the vehicle. Im disappointed because getting the car was great however, this debacle has tainted my overall customer experience with Autonation Chevy Doral. Nice people but poor execution of service. Hopefully, with good maintenance I can utilize this car efficiently without any other issues as I have done so with my last vehicle my Honda CRV of over a decade.

Very professional. Mario is amazing

Horrible service. Waited an hour just to ask a question. Unless youre buying a car, no one cares to be courteous.

Another Great Experience at this Dealer. Many thanks to Mr. Armando Roque Iriarte, Excellent Customer Service!!

Excellent customer service experience and support from Ernesto

My 2019 Chevy Tahoe battery died on me last month, had it towed to the Auto Nation on LeJeune and it was barely even seen or tested and I was sent on my way (after 3 days of having my car in the dealership under observation). Same thing happens now, less than two months later, I take it back again and same thing, I’m sent on my merry way - while my car is struggling to start and I know the battery will die in any minute. But instead of going home I take it to Auto Nation in Doral and thank the Universe for Mr. Hugo Nunez, who even though it’s a Friday afternoon with obviously a ton of work in front of him, he so graciously and selflessly helps me out. Thank you Hugo, thank you for taking the time to listen and thank you for making sure my car gets seen and serviced. Best service I’ve received in a car dealership. Thank you again, Hugo Nunez!

My experience was great, especially because of my salesmen and finance manager. They helped me out a lot and made it easy for me to purchase my new vehicle. I recommend this place 10/10.

Ive had my vehicle serviced under warranty several times already. Every time that I go I have to wait 30 to 45 minutes for a service advisor to help me regardless if I have an appointment or not. While the work is being performed, it is then impossible to reach the service advisor. I am truly looking forward to either the warranty expiring or switching my vehicle to a non-Chevrolet product so that I do not need to deal with this. Ive never had this ongoing experience with any other auto brand that Ive owned.

Excellent! The other service advisors should learn from Chris Monge

Very professional service and customer service excellent, very convenient for me because the dealer/service is next to my work place.

The service writer was very detailed in what needed to be done, and kept me up to date on the repairs and timeliness as well as advising when there would be delays. Parts are in back order, which I was advised about, and the other repairs seem to all have been done well.

Where excellence and good feelings meet in one place, all employees are super friendly, always ready to help even beyond their duties, very happy to be part of the autonation family, I recommend it for sure

Very bad service experience. 1st i order to replace the two Front Wipers and came out with the old ones and the charge me 22$+labor on each, paid for nothing, 2nd they did oil change and they left the screw tap lose and leaking oil, now i have to come back to the shop and pay for clean the garage floor....... very bad !!! Need to improve the service department.

Very helpful staff. Alejandro found the perfect vehicle. They were able to find me exactly what I wanted within my budget. I will definitely return with friends who are in the market for a new vehicle.

Parts is the worse on Earth. Very disrespectful having to call and wait for 40 min on the phone. Still not able to get help. Auto Nation Doral loves selling but after that you are on your on.Just got Luis on the phone and he transferred to the manager, guess what? No answer .

Terrible dealer, the only good individual there is salesman Francisco. Everyone else is horrible and dont help.

Customer service was excellent

Poor coordination or communication between service and pets. No follow up or consideration for the customers time and not able to correct the problem still after 3 visits. 2 weeks and still no word on replacement camera, this after waiting a month for a module that supposedly was the problem.

Marco(service tech) was amazingly nice.

I can’t complain I came in to purchase at 8:45 pm and the staff without complaining worked the deal and i was out by 930 pm with my new truck great job especially the sales team and finance

It was a smooth and pleasant experience. The salesperson was very helpful in choosing the vehicle. The finance manager was very knowledgeable and explained to us all of our options. Example coverage of lease for excesive wear & tear on the vehicle.

Very clean and respectable. Theres a kitchen with food and drinks. Some things took a little longer than they should but overall I was very pleased and would shop there again in the future

Mr Diaz helped us tremendously, very happy with the service

Received great service while purchasing a used car. Dyan was very willing to help find the vehicle we needed at the price we needed.

The service was great as always, my service tech Hugo was very helpful during my visit in my routine oil change.

From the minute I requested the car to be reserved, to the day of home delivery, Carlos Arauz was nothing short of absolutely professional. He made the process very easy and efficient, while being very polite and offering excellent service. HIGHLY recommend him and the team at AutoNation Chevrolet Doral for all your vehicle-purchasing needs! Very happy with my brand new 2021 Trailblazer :) Thank you everyone!

I was sold a 2019 chevy silverado 1500 and the tailgate does not let down. NOT A GOOD LOOK! Thanks Alex

It was great! The process was very fast and smooth. Everyone was very nice and attentive.

Hugos customer service is spectacular. Companies should hire have more Hugos to enhance the experience. Doral Autonation is lucky to have someone like Hugo. Kudos

Updating previous review: there were issues with the phone system that caused a communication break-down on my vehicle service status but I have to say, AutoNation - specifically Hugo Nuñez - went above and beyond to make things right and took extremely good care of me and my vehicle. Miscommunication happens, its all about how its handled moving forward, and Hugo was more than professional. Im very satisfied with the service and how well my vehicle is responding after service. I would recommend you to others and I will be requesting Hugo for all of my future service interactions moving forward.

Excellent service, the representative went above and beyond to accomplish a good service. I am truly happy with the service and definitely I am coming back.

I got there at 1pm and the advisor was really on top of everything, friendly and also profesional