Arnel is a smart engineer and treats my bike with great care, I highly recommended him! So far it’s been great service at this location and I’ve bought multiple parts here to upgrade my bike with the team! Really cool decor also inside

Best Ducati Dealer I have ever been. Juan Cataño, sales manager, is very knowledgeable and trusty. Most of the personnel are also riders so they know what they are talking about. All the staff in the service and parts department are efficient and reliable. I have not complaints after three years.

I drove Kawasaki Ninjas for many years and a friend of mine bought a Ducati Suspersport 950 at Ducati Miami and when I saw the bike I fell in love and decided to buy one myself as well. I went down to Miami from Saint Augustine to buy it, I had a problem with an open case on my credit report, Hector found a solution that fit my budget and in few days they deliver at no additional cost an immaculate Ducati Supersport 2019 with less than 7000 miles. Hector treated me like nobody else ever treated me in any dealer either motorbike or car. I love my new bike and I will be a Ducatista since now on. Ducati Miami is hands down the best motorbike dealer and make sure to ask for Hector.

10/10 recommended

Very professional and trustworthy dealership. Bought my first Ducati here and have always brought it back for everything. Guys were helpful from the get go and ensured I always had a top performing bike.

Ducati club is in a great location and has a a lot amount of choices to choose from

The experience here has been nothing but amazing. From the sale process with Hector and Juan, to the tech help from Arnel.Arnel went out of his way on a Saturday evening to help me with an issue my Ducati was having. His attention to detail and thorough work made me realize that I’ve made the right decision with choosing a bike from this place.Thank you to everyone for such a wonderful experience. You have a customer for life.

My name is geovany and my commentary is for the seller Hector, the attention given was excellent, he was always trying to help me out so I can buy Ducati panigale V4S. Being a seller I really recommend having him help you out he really does gives great and satisfactory service,Thank you for your service.

Caesar was amazing in helping fix my ducati diavel! First week in Miami and my bike was hit, Caesar made the entire process effortless snd I will forever come back to this location! They truly earned a life time customer. He is someone you can trust to get things handled for you and get you back to riding in no time, I wouldn’t wish an accident on anyone but if you in the unfortunate situation such as me I would always go back to him! Leave your bike under his care you won’t regret it! This man deserves a bonus for his exceptional customer service.

Excellent people. Got my bike serviced and super happy with after performance.

I tried to buy, but, 2 salespeople where swamped, so I strolled amongst the fantastic selection, I was really interested in the Scout, but I couldnt get the attention of the guys, even though I was the only customer, Great store, and selection, ill be back for anything Ducati..

Ducati is ducati, the best in accesories and the service its 5 stars..

Hector is the man! He took great care, giving excellent guidance as I was considering numerous bikes. This guy knows Ducati and provides outstanding service throughout the buying process. The crew at Ducati Miami were all very friendly and professional. I highly recommend this dealership.

I was the only person in the showroom three employees on the flor nobody bothered to even say hello. Zero customer service, flee market attitude absolute shame for Ducati brand. Clean store good selection of motorcycles ....

Amazing shop. At this place you dont just buy a bike, you get an experience. Twice a year Juan Catano organizes trips to different places in the US that make owning a bike in Florida a lot better. Always looking out for details and finding gems along the road to visit, its just amazing. And he is even a better sales man. Service in the shop is always flawless, Cesar offers personalized service thats second to none. Hector is just a Ducati soul down on earth ready to deliver your new bike. Enrique at the shop will always make sure you get the best price for any accessory.The entire team at Duc Mia is worth the visit.Thanks

Excellent and fast service. The tires prices was the same as ebay and Internet.Thank you Angel, Cesar and Gary they really took care of my baby Ducati 749

I have been a Ducatista for over 25 years, and this is one of the best Ducati dealers I have known, they always have plenty of inventory and a great staff that are also die hard Ducatistas like you. For that reason, When you buy a bike from Ducati Miami you are not buying a motorcycle, you are becoming a Ducatista and therefore part of an amazing community and a great group lead by Juan Cataño, whom besides getting you always the best bike, organizes all kinds of riding events, such as track days, bike nights, and weekend long trips, so you can enjoy your Ducati the way it is meant to be.We are just coming back from our last trip to Kentucky, on which we enjoyed convenient transportation of our bikes, great lodging alternatives, and incredible routes through the most scenic and exhilarating roads in the East Coast, and our only worry was to bring our jacket and helmet, since everything else was seamlessly organized by Juan Cataño.If you are considering buying a bike, you should consider a Ducati, and if you are considering a Ducati, you have to go to Ducati Miami.

Well it’s a Ducati heaven so how can it be anything less than 5 stars? Service guys are super friendly and helpful and Hector is always there to help you spend money so the balance is there 😂. All in all great place and great people.

Was okay. A lot of employees but none of them came to help really. Just one guy was rotating.But clean shop, nice area.

Excellent people and great customer service, not only top of the line staff but very friendly, if you are there to purchase any of the amazing Ducati bikes just ask for Juan Cataño Will give a great deal and offer you the right finance opportunity for your convenience, and when I tell you friendly staff they will also connect you with the amazing south FL Ducati riders to begin your journey.

I bought my bike (Multistrada S) in ducati pompano, I called them to make a recall on my bike, the service manager told me that because of the vin off my motorcycle I did not need it but my motorcycle had the symptoms of it and I could not get it in At that moment, given the refusal, call ducati Miami talk to the service manager (Cesar) who immediately set up the pickup of my bike from Miami to Wellington my (house) they made the front brake recall on my motorcycle and now is 100% operational, ironically Two dealers are from the same owner, Cesar thank you very much !!

This was my first motorcycle purchase in the US. I went to a couple of other dealerships before Ducati Miami and the customer service difference was night and day!A Ducati wasn’t even my first choice but Juan and the whole team did such a great job that I ended up with my Monster. Truly love the bike and I have been riding it every day since I bought it.5 stars to you guys! Great job!

This is my 1st brand new motorcycle, and I could not be any more happy with my experience, if you are looking for the best you have to go here.Thanks to Hector for making all the deal as easy as possible, also Thanks to Enrique to helping me out with the gear!You guys are the best!Keep up the amazing work!

Sold my motorcycle to them. They gave me a really fair price even for a dealer, and the process was extremely fast. Omar & Juan were great and fantastic. The new ownership greatly reflects the change in direction.

Best service in Florida, thanks to Gary, Horacio, Cesar and hector great costumer services . Keep it up

Cesar and his team are always ready to help solve any of my Ducati bike issues. They work diligently, on time and run a very transparent operation. Thanks guys for getting my Paul Smart back on the road in record time. Your pick-up and delivery service was impeccable. Ready to ride my social distancing therapy machine! Keep up the good work and stay healthy! Cheers, Diego

It is a different place since the change of ownership in 2017. Back then, worst Ducati dealership in the US, now is a different story. Special thanks to Hector in sales, Cesar in service and Enrique in parts. Great guys and completely different attitude. I think Omar has made a difference. I’m on my second Ducati from them and will keep on buying. Love the bikes! Thanks guys

Juan C in Sales was great! Whole experience was weird buying a bike online and not seeing it in person, but Ducati Miami made it easy and even delivered the bike to me 4 hours away! They installed my accessories before delivery and I couldnt be happier with this place. I wish they were closer so I could get my service done here also, but overall fantastic buying experience!

Great as always!! Cesar, Hector, Juan and the rest of the staff they are always smiling and giving you the best attitude and attention.Totally recommend this place!!Thank you Ducati Miami.

This is a spectacular dealership! Everyone as well as everything is spectacular ❤️😊! I had an exceptional experience! I recommend this business as well as this brand to the world! Thank you for your excellence! Sending blessings abundantly to all!

I had my Pinagale V4 recently serviced there and I couldnt be happier with the service. They even had my bike picked up in Palm Beach County and delivered to their shop in Miami! Their staff, Service Rep Angel Blanco in particular, was friendly, courteous, and very professional. The pricing for the parts I purchased (Full Akropavic Exhaust System, and other parts, including an AGV helmet) was also very fair, but the its the friendly service I appreciated most.Kudos to Hector and his team; I am looking forward to doing business there again soon!Rolando Silva, Esq.Lake Worth, Fl

I got my first Ducati one week ago. Juan the sales Manager has given me great service! I really like this place, I recommend it 100%!

Just purchased a Panigale V2 from Juan Catalano. Service was awesome. They sent the bike to my house and picked up my old one. Thanks for everything guys. Love my new V2.

I live in Cape Canaveral, FL and was having an issue with my 2017 Hypermotard SP that my local Ducati dealer was unable to resolve. On the recommendation of a trusted source I hauled my Hyper-SP over 200 miles south to Ducati of Miami to try and sort out my issues. I arrived first thing in the morning on a Friday and left the motorcycle there fully expecting a lengthy stay. I had other things to take care of while in Miami so I was still in the area when I got word that the Service Tech, Gary, had already diagnosed and resolved the issue!!! He still needed to perform several more tests to validate the repair so after a few hours I headed back over to Ducati in the early afternoon and--indeed--the repair was successful! I was able to load up my Hyper-SP and take it home with me the same day. Major thumbs up to Gary the Service Tech and Cesar the Service Manager for an outstanding job. I can say without hesitation that the long trip from Cape C. to Ducati of Miami was completely worth it.

I have been in South Florida for a little under three years. Just purchased my second bike from Hector and it was another great experience. They have great team there and give great service. Cesar in service and Horacio in parts are always helpful and friendly. I highly recommend them for all of your Ducati needs!

Nice dealership nice parts people as for service counter personnel felt like they didnt want to be bothered with questions.

Great Shop but no Service! nobody said hello to us!

Thanks to Hector and Team for a wonderful experience at Ducati Miami

Can’t write enough words to describe the great and quality service. I’ve purchased about ten bikes from them and it is never a disappointment. Highly recommended. I will never go anywhere else. Thanks for the great service and commitment to the Desmo community.

I ordered a helmet from Ducati and when I received, Ducati had boxed the wrong size. I contacted Ducati Miami and Angel in Parts expedited my correct size helmet the next day.! Great experience!

Excellent service at Ducati Miami. Salesman Juan helped me and explained everything in detail.I went to buy a bike just for it looks and ended up buying a bike that fit my needs for a better price.

Bought my badass Pannigale 1299 R Final Edition here. Great shop. Make sure they clean off your chain grease before you ride away though!

Really awesome experience with my yearly maintenance. They picked up and delivered the bike for free. They provided clear pricing and did good work on my bike.Cesar was attentive and reachable throughout the process— very appreciated.

Best motorcycle place in Miami

The service has been exceptional, I’ve been dealing with Angel, can’t thank him enough for all the help and quick response, ask for him if you need help on the parts department, 11/10!!

I had serious issues with my 2019 hypermotard. Bike randomly stalled when pulling the clutch. Their Service department properly addressed the problem, never denied it existed and gave my motorcycle back better than ever. Thanks to Ducati Miami I had a blast riding the dragon tail in NC. Outstanding service/ mechanics.

Amazing experience! Cesar in Service was very professional and helped answer any questions I had and went in depth explaining what my bike needed I have 2008 hypermotard 1100s and I can rest assured my baby is in good hands .

I had a great time at Ducati painting a mural with a few friends. Thank you Arty and Dos XX for the invite. Look for the hidden mural on the alley side! No pictures available because of the spot but that makes it a little hidden spot.

These folks are world class. Extremely helpful. Gary, in particular, is first rate. Knowledgeable, friendly, and really just a great experience. Especially for someone touring through! Strong recommendation for service.

Excellent customer service. Worked in the past with Horacio and recently with Juan, both were excellent. Very professional. Pretty much everything was done over the phone ... Juan had everything prepared when I arrived at the dealer, so it took me less than 5 minutes to sign the papers and leave with the bike.

Ive being doing business with Ducati Miami since 2012 and never had a complain.Last week my bike needed service, they came, picked it up and sent it back to me when it was ready. Cesar and Arnell are always willing to help. Thanks guys !!!

This Shop picked up my Ducati repaired it quickly and dropped back off to my home. They kept me informed of the parts progress and fixed my Bike to great working condition!!

Wow...twenty min on hold waiting for service. I hang up and tried to call back several times during business hours and nobody answers the phone. I guess sales must be to good to not answer the phone and try to help a once loyal customer. I will now go somewhere else for my service, parts, accessories and bikes.

Dealership I send my motorcycle my hypermotard 939 because he was having a Shortcuts so they get the motorcycle and fixed the problem they change the battery and also at the same time they put me two new tires and they adjust everything They change my brake pads and they ship me back my motorcycle and when I receive it was all shiny and clean and I was very happy so I recommend the placeSpecially the manager of service very patient and passionate of his job.

Always a pleasure to have my Multistrada serviced by Cesar and the team in Wynwood. Quick turnaround time and professionalism every time!

I only have good things to say about Ducati Miami. I have bought many bikes from multiple dealers and I have to say this is the best experience Ive had. I have stayed away from this dealer due to a horrible reputation in the past but now with new ownership is a different story.If you decide to get a bike from Ducati Miami make sure you get it from Ian Ranney. This guy knows more about bikes than anyone else at that store. Not only he knows a lot, but he is extremely friendly and his customer service is top notch. I live about 1hr away from the store and Ian brought the bike to my house to test drive. After we agreed on numbers (which was very easy) Ian delivered the bike to my house again and picked up my trade. To add on, the Owner of the store Omar called me the day after to congratulate me on my purchase. If this is not top customer service I dont know what is.Overall, I am extremely happy with my purchase and I will keep buying bikes from Ian and Ducati Miami. Definitely recommend!

Ducatis will behave like Ducatis with their own little problems but that is the joy of it, and this store and their employees in both sales and service department are really good at quickly finding and solving any issue for you to continue enjoying your ride. I defiantly recommend Ducati Miami, clean and convenient store location.

First time on ducati miami, the customer service and knowledge about the bike is excellent. 100% recommended

Top notch motorcycle Mechanic “Arnel”Staff very professional and respectful.Great atmosphere. Lots of bikes to choose from.I would certainly take my bike for service in the future.Ducati Miami Wynwood 5💥.C.W.

Excellent service, they pick up and drop off my bike at home for service.

Simply awful customer service. Do not buy products from them on eBay. Sold me a Panigale tail light, claimed it was Brand New! Wasn’t, Unit was DOA. I tried to return it once we were able to test it. Was 32 days. They said no thanks. Great way to treat people. Selling DOA, old product and claiming new. Scam. They just want to offload old product. Don’t buy online from them, or expect to be treated like a customer.

I was looking for a Ducati 796 for my son . Spoke to a number of dealerships and got the typical used car run around. Hector, on the other hand, was upfront, helpful and direct in his dealings with me. I got a great price along with the service anyone such expect when spending that kind of money. They made arrangements to have it delivered. The bike was perfect and the follow up was professional. Thanks Hector!

Great experience at Ducati Miami. Hector in the Sales department was outstanding, he helped me out with financing with $0 dollars down. Overall he met all my expectations when buying my bike. I highly recommend this location to anyone who is looking for a high end bike, awesome experience, and great prices.

There is something that I really like about this people. I brought my bike there but more than I deal, I share with them the Motorcycle passion and more than a business those fellows are my friends. Strongly recommend to deal with them. Horacio the Parts guy, very nice person that always try to deliver the extra mile in service.Cheers,Mauricio AlvarezDucati Street Fighter 1098

Don’t do business here. They quote you one price and then when all your stuff is there for repair they make up a reason to charge more, then threaten to put a lien on the bike if you don’t pay. They stole my bike because I didn’t pay a price over the quoted one. They stole thousands! Sleazy.Im editing my review to address his response. This new owner called me after my review, and told me the person he bought it off of. The guy still works there and his Linked In reflects it. Trust me guys the sleazyness runs deep here. Overpriced at the start, but will screw you with service if that wasnt enough. Theres a million other places to go to in Miami-all are cheaper.

Late March 2019 I bought a Scrambler Desert Sled in Ducati Miami, and brought it by ship to Puerto Rico where I reside, alas, where there is no Ducati Dealership. Mid December, a dashboard issue which required service, forced me to bring my bike on the ferry to the neighboring island of Santo Domingo where they have a Ducati dealership.Big shout out to Cesar in Miami, who freely gave a lot of his time when we ran into difficulty setting actual mileage on the new dashboard as a consequence of incorrect codes being sent by the factory in Bologna.Cesar assisted the tech in Santo Domingo, who although extremely knowledgeable, was stumped when the plant kept sending incorrect codes.In the end issue was sorted out nicely, thanks to their help and knowledge.Big shout out also to José Luis Vera, Ducati Tech in the Dominican Republic, who very quickly diagnosed the issue, sent out for the correct parts, and corrected the problem, making an otherwise difficult process of getting the bike serviced abroad, a great experience.

Horacio was great!!!! During my brief time speaking with him regarding a lost key he knew right away what I needed bc I bought my Ducati used so the bike came with one key. Less than 600 bucks I’m gonna be back in business with the new change out system. Great work and super helpful

These fellas are incredibly helpful and profesional. They’ve gained a loyal customer. 100% recommended.

Expensive place to do almost everything.. there is place more satisfactory cheaper and attention more friendly!, HR please train this guys to bring to the customer a better experience like your price!

I have been dealing with a replacement Key for 6 months now. First you buy the Spare Key, then you have to waste half a day to have it reprogrammed only to find out that the metal key was ordered but did not arrive. Then you go and when they have the metal key, the guy who cuts the key is not available. Finally I schedule the bike for service and bring it, hopefully praying for the metal key and the guy who cuts it, only to find out that the metal key is with the service manager who is on vacation...to add insult to injury, when you go to pay for service, you find out that they did charge you for the key cut, but the work has not been done. When I spoke to Enrique, the parts manager, about it, he made me feel like he was doing me a favor.....I really dont get the attitude with a loyal customer who has been to the store at least 4 times with the same issue and wasting half a day each time...maybe when they charge you $150 and hour for labour, we should discount the $750 that my hour is valued at my work....simply horrible. I wish Omar Barboza was there so I could tell him about the attitude of his employees....Really bad customer service. I guess they are used to just taking orders on products and not really trying to get customers. The only people at Ducati Miami who are a pleasure to deal with are Cesar Bustamante in Service and Juan Katano in sales.....

Better not saying it dont know were to start lol lets say disapoitment

Great store and great location, however, I didnt get much assistance when I was in there. I was the only one in the store but they seemed a little too busy.

Great place! The one Tech actually seen us at the tail of the dragon a couple days prior.

Bad serviceThe guys no have idea about the partsI call because I need screw for my bike and the guys say that’s a wrong bike.... and Ducati pompano the best guys every time you call the guys help you

I had a very good experience here, first when browsing, no salesman pressure, took all my time to see what I was interested in, after that asked about the bike I was looking for, Hector was very friendly and not pushy at all. 1 week later, I return to start the buying process, was very fast and painless. Picked up my bike 3 days later, got a tour of the bike and some pointers about maintenance. The parts agent also help me to pick the right gear, and showed me the different options and sizes. Soon after, I was on my way, happy with the transaction and the staff. I hope I get the same treatment when I bring it for service, I donthe have a reason to doubt why not. So I recommend thus dealer if you are interested in any Ducati.

I purchased a new Multistrada 1200 from Ducati Miami (Hector) all the way from Dallas, TX. The transaction was smooth and easy. The bike was in perfect condition and all parts and keys were shipped along with it. Felt just like I was dealing with a local shop.Thank you Ducati Miami.

Cesar and Gary bailed me out of a bad situation when my 821 started overheating. I was visiting MIAMI so I wasn’t near my usual mechanic. The fixed her fast and didn’t overcharge me. 👍

Great service overall! They make you feel right at home since new ownership took over.

Dont waste your time. Go to a different dealer even if its in Pompano. Was looking for a Multistrada and we left after waiting for more than 10 minutes for someone to help us or even pay attention. There were 0 customers at the time.

These people are the absolute BEST in customer service 💯.Hector, Horacio and Cesar, each from different departments have advised me and guided me with every purchase and every question I throw at them, they treat you like family and is always a pleasure to swing by for either service or a casual purchase.

Great Service and nice location! Management is doing a great job, staff is also very friendly and helpful

My experience visiting this place for the first time was not satisfactory. We walked into the place and nobody acknowledged us. I was there looking to buy a bike and no employee seemed to care. I am going to buy a bike but I will not be getting from this place just because of the poor customer service and their disappointing perspective towards running a business.

I was on the fence of buying a bmw or a ducatti. Went in the ducatti store in wynwood, asked for help, waited for 20 mins and nobody ever came. I decided on the bmw

Service department was awesome! Stopped in while on a long trip and they went out of their way to get me fixed up and back on the road.

I cant say enough about what a pleasant purchase my 2016 Multistrada Enduro was from Hector and the crew at Ducati Miami. The bike was ordered quickly and Hector kept me updated and assured that any issues would be followed up on immediately by him personally. I had several items installed in addition to the factory options and the service was very good and friendly. No buyers remorse no surprises and the bike is everything I had hoped for.

Great service, great customer service.i recommend the store. Thanks Jorge Rivera for your service.. keep it up!!

I had a bad experience, Hector decided to do maintenance and replace the battery without MY AUTHORIZATION.... if its my bike I am pretty sure its even ILLEGAL to do any modification without the owner approval... I called and we started fighting over the phone and he hanged off the phone... At the end I went to the store and Cesar was able to help me and deal with the situation (thats why 2 stars). I think this dealer dont have an owner or manager who take care of the business. I love Ducatis, I will complain with the factory too and if you are reading this and had a bad experience should do the same

Worst Ducati (or Euro) dealer I have ever dealt with. Bought a 1980 Pantah from them online and sent them over a credit card authorization for $1,000. They charged me for the full price of the bike without even telling me or sending me a receipt. I found out on my credit card statement. I let them slide on this. This gave them almost two weeks to prep the bike, and I was told this would be minor, like an oil change. When I agreed to purchase it, I was told it was in fully running order, and I was sent service records from two years ago. I informed the Sales Manager the exact date and time that I would arrive to pick up the bike, and he said that he was looking forward to meeting me and wanted to be there when I picked up the bike. I drove 4 hours to get to the dealer and stood in the showroom waiting for 15 minutes with no acknowledgement. I finally walked into the garage area and saw my bike (which I had already paid for in full) in pieces all over the place and filthy. The young kid that was apparently trying to fix the bike was yanking on the throttle cables and cranking the starter (grinding) so I could hear it while his helper was messing with the choke. On top of this the engine sounded like the valves were banging the pistons. He even asked *me* if I knew what could be wrong with it -- seriously? They did nothing to make the matter right, and it was obvious that I was very unhappy, disappointed and frustrated. What a fiasco! In the end, I demanded a refund and was given one. Totally unprofessional! Over 8 hours of driving on my part and a whole day lost with nothing to show for it. This is not THE Ducati experience, and I will be going to Ducati with this as well. As a lifetime owner of Ducati and a vintage Ducati mechanic myself, I can tell you these folks have no idea what they are doing. I wouldnt even take a free t-shirt from these people to wipe my hands with. I will be sharing this review with all those in my very large network of motorcycling enthusiasts. Save yourself the trouble, and stay away. And when they deny this, think about it, because I couldnt even make this stuff up.

Sold my used Ducati Monster through Ducati Miami with Hectors assistance. Hector was very helpful and prompt in communicating with me every step of the way. He let me know what the book value was and I told him what I wanted for the bike. He got me the fair price I wanted in a matter of days! Easy pleasant transaction. I also used their service department prior to the sale. High quality work, but spotty communication from the service department, seems a little disorganized, but the work was top knotch. I would recommend them for service and resale of your used Ducati.

The unveiling of the PANIGALE V4 R. Magnificent piece of machinery.

Best service ever!!! They knew exactly the bike I was looking for and made it happen. Special thanks to Hector Falero for making my dream come true.

Nice ambient and proper service

Beautiful bikes - dumb pushy salesmen. pricey as the Holy Roman Catholic Popes golden toilet. But actually they are really great to sit on

Great service

Really great group of guys. Bought my first scrambler and loving it!

Excellent costumer service sales representative Horacio, i am from Costa Rica i bought a part for a multisatrada 1200 enduro

I just got a new Ducati the sells manager Hector Falero worked with me on my purchase it was very fast no hassle of any kind this guy knows his stuff I would recommend him to all and everyone that wants to buy a Ducati.

Horacio Grande has been very helpful in suggesting parts for my Hypermotard! His knowlage is very extensive ! Was pleasure to work with him.

Awesome bikes and great customer service. Highly recommended.

Worst experience ever! 8 months to repair a bike. Do yourself a favor and go to another Ducati shop but NOT this one.