This place is very nice. I have seen a number of storage locations however this one was truly one of the best. The employees are friendly and kind. The site itself is clean and modern. The units are a nice size plus the first months rent free is great! I plan to use them for all my future needs.
This is an awesome self storage facility. The employees are pleasant & professional, and they keep the place so clean. Definitely a step above other self storage locations that Ive used in the past. Highly recommend them!
I loved it at first—— but EVERY 6 months the price keeps getting raised. 🤬I’m actually in the process of looking for another facility. I will say that the people that work the desk are nice though n the place is clean.
Self Storage Plus in Middle River was easy to set up and had a great value for what I needed. Also I have not had any worries on the security of my items.
This place is always clean they are always friendly and take the time to help you out whenever youre needed
Me and the my husband had an amazing experience booking our storage with Martina!! She was very professional and went over all of our options helping us to pick the perfect unit size that matched our preferred preference!! Even tho we social distanced she made us smile through the mask and we felt valued! She walked us through the process of entry points and how to use the facility for our safety and that put our minds at ease. We will definitely refer others to rent space here as well!! 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ service!! Thank you!
Fee double jumped within a week earlier in spring.Some lockers are available. Associates are very nice, needs a little mopping in some areas.
My experience with Martina was excellent. She was pleasant to work with. We need more customer service representatives like her. I reserved my unit online but when I found out that I was able to go through Mrs Martina, I canceled my unit and rebooked it through her. It’s very hard to find good people to work with you and to go above and beyond. I will be sending more people to Self Storage Plus only because of Mrs Martina. Thank you for the positive experience. It’s hard to find that these days.
My experience at Self Storage Plus was wonderful! Ms. Martina Watkins was extremely welcoming and pleasant. I informed her that this was my first time with renting storage space. She took her time and explained everything in detail to me. She provided me with a tour to look at the units that I was interested in renting. Her excellent customer service, the cleanliness of the facility, and the special promotion that they were offering sealed the deal for me. It’s not often that you come across people that are in customer service oriented positions and they take their job seriously. Self Storage Plus should be proud that Ms. Watkins is an employee that represents the company with such high standards.
Very pleased with this facility. Very clean, accessible and temperature controlled.Recommend 100%.Staff very helpful.
I spoke on the phone and came with Martina she was very knowledgeable and work with me to assure that I got the best unit for my needs and my budget. Thank you very much Martina
Spoke with Martina. She was very pleasant and knowledgeable. She provided excellent customer service
Self Storage is very nice. It’s clean and the worker Martina was very polite. She answered all my questions and did not try to pressure me into getting a unit. I have been to six storage place and hands down Martina was great. Very knowledgeable about her work. Thank u Ms.Martina and thank u Self Storage for wonderful service.
Self Storage Plus has raised their monthly rates twice during the pandemic. I am now paying 28% more than my originally quoted rate. Terrible business practice. I will not be recommending to anyone I know. Do not rent from this place!
Clean facility. Great front desk service. Is nobody going to talk about this business raising unit prices TWICE during a pandemic?Have not even been a customer for a year yet. Reached out to management and the company headquarters with ZERO responses.
The professionalism was amazingly out of this world Ill recommend to all my friends and family ☺️
I rented a unit today drove 30 miles. Got the account signed up received a gate pin code saw the unit, used my code to exit. Feeling satisfied that the place was nice and clean and orderly I went rented a U-Haul and spent hours loading it. I drive all the way back up here with the full U-Haul and my gate code doesnt work for entry only for exit. Account Suspended. We logged in online its paid in full. I called the emergency number and left a message a couple hours ago, now Im completely out of options theyre closed tomorrow, U-Haul has to be back tomorrow and Im paying a $1 a mile to go back home and unload it? This literally cost me hundreds of dollars.update: The automated system refused to accept my phone number the first day. I started the process online, then went in to finish and actually sign, this apparently adds an extra one day delay to the process that no one mentioned to me. Were all slaves to the automation I suppose. Your code works on exit, but cannot be used to enter until the next day. So check your code specifically for entry before you leave! They responded to the emergency message the next day (which sucks for an emergency, but it was Easter) They offered me a $25 credit, so now Im only out 2 hours of driving and $30 in cash.The place is clean, the carts are a tiny compared to my last place, but they fit on a uhaul ramp which is a huge unexpected bonus. The ingress side doors arent large enough to move a 4x8 sheet laying down, the front door is double wide but the T junctions in the hallways are really narrow. They suit well enough for most moving needs.The staff is super friendly if the automated system is not.
Me and the Mrs had an amazing experience booking our storage with Martina!! She was very professional and went over all of our options helping us to pick the perfect unit size that matched our preferred preference!! Even tho we social distanced she made us smile through the mask and we felt valued! She walked us through the process of entry points and how to use the facility for our safety and that put our minds at ease. We will definitely refer others to rent space here as well!! 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ service!! Thank you!
Very helpful reception, Martina is very professional & helps with your needs when it comes to your storage process.
I just rented my second storage unit. My first was back soon after they opened. Both times, the staff has been very courteous in explaining the different sizes, prices, answering questions, etc. Whenever I am there & we cross paths, they always say Hi.The location is great with 2 entrances and exits. Unless a busy time, like Saturdays, there are flat bed carts waiting at the door. It is clean and well maintained.
I have been a customer at the Middle River Self Storage Plus location since they opened. I’ve always found this facility very well managed. I’ve never seen a cleaner self-storage facility! Just as important, the manager and assistant manager are very professional and very helpful and always greet me in a friendly way and answer all my questions.
John that usually works at a different srlf storage was amazing. He was friendly, showed us around, and was fast, and easy.
This place is nice the lady at the desk is so kind and helpful its a wonderful place to store your items I mean really wonderful. Kudos Martina keep at the great attitude people like her are hard to come by. Way to go.
Two floors with no signs to share where the elevator was. Plus I didnt see any stairs.
The Customer Service was excellent. Mrs Martina Watkins was amazing. She assisted me every step of the way and was very knowledgeable about the storage process. This is by far the best storage place that I have used.
Martina is Outstanding! Very professional
I rented a storage locker a few weeks ago. The staff was extremely helpful, and very friendly. I highly recommend this place!
I have been using them for 7 months now. I have had no problems. The staff is awesome. I was a little surprised when they raised my monthly payments for I was they a year. I could have left but to much trouble. Overall nice place clean and close to home.
My experience today was amazing! Lauren helped me and made my experience there effortless and fun! Couldn’t have asked for a better person to speak with and get through all the paper work with! 10/10 would recommend to anyone looking for a storage unit with someone who truly cares about their customers
Found a great deal on my 5x5. Very clean new facility. Easy access. Convenient pay online. Jason is very professional and kind!
Their prices r high . Im paying 214.00 now
We had a last minute move, we called this location in Eastern boulevard and a lady by the name of Carol helped us. She has been working with us very well and she understood the situation, she has great customer service and impeccable way of dealing with different types of situations according to everybodys struggle at the moment.My family loves you Carol thank you so much for your help. You are an amazing asset to this company.
I would like to say Lawren was very helpful and made my decision to rent a unit from the Middle River location easy. Also, the place was very clean and I feel confident that my belongings will be safe. A big bonus is they have bathrooms for their customers to use after office hours. That may not sound like much but the last location when I moved it was storming and I needed to use the restroom and I had to drive to a gas station which was not convenient, so that little thing added to making me a happy customer. When I move my things out I will report again, which I hope to report I was a satisfied customer.
Customer service coming in was amazing! Very helpful on what size I needed and super friendly!
To whom it may concern I just want to share with the world that I had with Martina she was very kind very helpful and went way beyond assisting me even though we are going through a tough year with this Covid she really rocks I thank you for the outstanding customer service skills pleasant voice sweet and kind I will be renting and telling others to come in there real soon she made me feel comfortable and not Shane do to me losing my job and my home she Comfort me in even though it was a storage and I thank you I thank you so much thank you
Most definitely wonderful service, the customer service I experienced from Martina was marvelous, she made me feel very comfortable with renting my storage here and made sure I was satisfied with all the information she applied. I recommend this storage for anyone!
Friendly people, clean storage units. The only issue is they need more carts.
Wonderful service! They even opened the lock I purchased for my new unit AND ensured the keys worked properly! Top notch service, clean and spacious units and at a price that is a down right steal!
Mr Jason was very polite, helpful, and was able to meet my needs as a customer. He showed me a sample storage obviously the one i had ended up purchasing. Very clean place. I would recommend to anyone.
The associate Martina was not pleased with the fact that we booked the storage unit online instead of directly with her. As a result she walked away once we found the location of the unit and appeared very annoyed with questions and providing answers. It was an unfortunate experience as I would not recommend this facility as a result of the agent’s unprofessionalism. She was rude.
It has been nothing but exceptional service at Self Storage Plus. I can not complain. The staff knows the product, and have a way to make the customers feel at ease to know their personal items are in good hands.
This place is very well maintained, is very clean, and this staff are very helpful and friendly. I have had an overall wonderful experience dealing with this business. I recommend them to all my family and friends who have storage needs.
I love self storage,Martina was very nice and helpful she made my moving process very easy.
Ive been using Self Storage Plus for over a year now (Currently renting a much smaller place then before) & we always deal with Jason who us always polite & I feel relieved knowing my belongings are safe & secure until we finally buy a house. I highly recommend using them!
Truly a great place to rent from great customer service thanks (MARTINA) no long waits or hassle I feel valued as a customer I recommend this location five stars for me
Jason went above and beyond to take care of my storage needs. Great customer service!!!!
Completed the rental process remotely, the process was easy and quick. Lawren was very friendly and knowledgeable. Looking forward to moving my belongings into this storage facility.
Ive rented a unit and found it as advertised, clean and accessible.
Martina was very informative about the service and about the options I would have as a customer.
I recommend highly! Lawren is informative and the customer service is above par!!! She didn’t have what I needed but was so helpful anyway.
Lauren and Jason are always extremely helpful when I have questions. Building is very clean and the bathrooms are always presentable. 10/10!
Rented a space for one year. Always felt safe and the place was always clean. Highly recommend.
Clean & 24 access to your unit .
AWESOME PLACE! Jason and Gina were so helpful.. I got exactly what I wanted at a great price! The building is also super clean all in all i would give them a 10/10 !!! Keep up the good work guys!
I was pleased with the service I received today Martina help me with everything I needed to know. Thank you
Very good place to store your stuff and very nice staff and awesome rates I stored with them two different times now
This is an awesome place. From the customer service to the cleanliness of the facility. I highly recommend it.
Very friendly easy and quick to rent a unit. The units and grounds are nice and clean.
Lawren was super helpful! She helped us select the right unit for our familys upcoming move! Great customer service - would definitely recommend.
Clean, safe, and awesome customer service. super easy to do business with. would highly recommend.
Very easy and fast process. They answered all of my questions and were professional as well. The building is nice and clean.
Great service ! Staff are always friendly and helpful. I have multiple units here. Would recommend to all my friends and family members that are looking for a storage facility
This was a great storage place. Great staff and everything was taken care of!
It was so easy to rent the unit, everyone is friendly. The facility is always clean.
The hours of access are pretty convenient. I like the climate controlled space.
Lawren was awesome. She was very pleasant and understanding of my needs. I appreciated her patience!
Good customer service, great price! Very clean, well lit. Highly recommend.
People are very friendly and helpful their facility is absolutely 100% clean very secure I love the fact that there are security cameras everywhere
Best storage facilities around I was in and out in under 30 minutes absolutely care about customer quality would highly recommend to anybody
This facility is immaculate, I know its new but there is never any debris. The people are extremely nice and Very easy to deal with.
Hey SERVICE was excellent. Would recommend to anyone. Prices the BEST.Dr. Keenan Cofield
Great Customer Service, the building was super clean as well! These guys knocked everyone elses price out the water too! 10/10 would recommend!
Jason got me setup in just a few minutes with no hassle in person, and Lawren answered all my questions when she called to confirm the unit, the unit and building are easy to access cant really ask for more
It was very simple, to do on line. Lauren was great in helping me, getting everything set up.
Very smooth and quick transaction. Place is very clean. Lauren was very helpful.
Best storage place I have ever rented a unit from! Very clean store. Location is a plus. Jason and Gina were helpful and attentive to every question I had. Thanks so much guys keep up the great work!!!!!
The lady was super sweet and very helpful
Lawren Was very thorough and explained all the options showed us available units and was very clear in the registration process she was wonderful to work with
Excellent service
Lawren and Jason were so helpful and do a great job of customer service. They also do a great job of making sure the place looks great and stays that way.
Had a great experience! Lawren was very patient and knowledgeable helping us pick the right unit for our needs. Thanks again Lawren for all your help!
AWESOME Customer Service, despite the office being a little busy, Jason was very attentive to me and what I was looking for. Super friendly and helpful. even Showed me each of the units sizes and how they compared.Clean building was a plus
Friendly staff! Gave us price match which was unexpected. Easy access to your unit with a code. They also have free dollies which helped tremendously with our move!
Lawren provides great customer service. The facility is clean and the experience was very positive overall.
Great service clean building
Service was quick and easy! Storage nice and clean and comfortable
The staff at self storage facility located on 3312 eastern blvd was extremely curtious when i was moving my stuff in storage i dont no what i would do if the desk person by the name of lawren was so helpful and assisting me that i was getting the right size for my storage if i had to do it all over again i would put my storage there.
Lawren was so helpful! Super easy process and very clean!
Called to make a one time payment over the phone, store rep kept my card on file AND set up autopsy. Two days later, they took another payment and the DM denied a refund. DM was very rude and only promised a rent refund after I told him the next time I could pay. It’s been almost a week and still no refund. The store rep apologized for the mistake but the DM has still not came through in his promise. very clean and organized.
This is the best storage facility the place is clean the people are super nice . The security there is top notch. Definitely 5/5
The staff was so friendly and helpful right away! We got right in and out and got exactly what we wanted for a good price. Gina Welch was the manager who helped us and she was fantastic!
Facility is super clean and secure. Lawren is very professional and helpful.
Lawren & Jason went above and beyond to assist us. After receiving not so good customer service elsewhere the grade A service we walked into made the end of our day a refresher. Thank you both so much.
Rent was cheaper than I expected and the people in the office were very pleasant to deal with. Easy and affordable storage to look at for sure!
Friendly staff! Very clean and put together facility. I will be recommending Self Storage Plus to friends and family ! : )
Love how clean the building is! Gina was excellent answered all my questions and was very helpful : )
Great staff n prices. Place is new n very clean.
Great customer service and clean building.
Love the location. Staff is excellent and helpful. 5 STARS for sure!
Jason was amazing. Awesome help great to talk to.good prices glad I went there after 5 places