Cannot give this dealership more praise. They go above and beyond. Michael, Toushard, and Ella, thank you so much for all you did to make this car buying experience so pleasant. After a car accident it was nice to enjoy this experience.

If I could rate with a 0 stars I would! I just bought a used car from here a 2 weeks ago and discovered that the windshield wipers are shot along with a back window that wont even open. This car was supposedly gone over with a fine toothed comb in the service center! My sales rep once he made the sale has given me nothing but this is above by pay grade. Not very helpful. Have tried working with 2 sales mangers now that wont stand by the supposed work that was done to the car. Cant wait to see what other surprises are in store for me !!!! My suggestion is to go to another dealership as this one once they get your money they could care less.

Trying to get a live human to schedule an appointment for service ;For 2 months I have been calling and never once have I gotten a live person at the service department. I leave messages and they always call me back when Im unavailable. Very frustrating to say the least!

Although I purchased my 2021 Toyota Prius from Hertrich last November, I never learned how to coordinate my iPhone with the cars computer screen, nor use the various features. As my salesperson was no longer at Hertrich, I called and left a message for Raquel Rocky Mickelson. She immediately responded and scheduled an appointment to review the computer systems. I can not offer sufficient praise to describe Rockys incredibly patient help in teaching me about the systems & helping me install them - all the more noteworthy since she did not realize any monetary benefit from helping me. I only wish I had purchased the car from her in the first place, and highly recommend that anyone looking for a new Toyota make an appointment with Rocky. She is the very best!

Outstanding customer service!! I absolutely love this dealership. I’ve bought several cars from here and will continue my business with them.I will continue to recommend Hertrich Toyota of Milford to all of my friends and family!! YOU GUYS ROCK 👏🏻👏🏻

We buy all our cars from Hertrichs Toyota... Very reasonable and easy to work with.

This dealership did absolutely nothing to earn my business. Therefore, they didn’t get it. Lack of communication. Lack of follow-up. Overall, they were disinterested. I went elsewhere to buy our new Toyota, where the customer service was excellent.

Ask for Brian Kugelmann, simply the best experience! Brian was amazing and made the process really smooth. Brian went above and beyond, he was extremely helpful. Great Service and Excellent Experience!

Great service 👏

Great dealership..

Good customer service, no pressure, nice people

Always outstanding customer service, clean and neat facility. The best interest of the consumer. This is what keeps me coming back

Was scheduled to have oil change, tire rotation and balancing today at 3:30 pm. Got there around 3:15 pm. I waited for almost 3 hours and got my car keys 10 minutes before 6. I dont know about you but, does it take 2 1/2 hours to do an oil change on a 2018 4runner? 2 1/2 hours for oil change! I dont even wait that long at my doctor’s clinic.

No help at all unless you have lots of money

Accurately predicted how long it would take. Hospitable to me and my dog while we waited.

I was very concerned with social distancing at Hertrich Toyota prior to my visit for my Toyota check up. The service group could not have done anymore possible to relieve my worries. Meeting me with masks, greater then 6 feet apart and courteous. The waiting area was spread out and very clean. Excellent job done by everyone working at Hertrich Toyota of MilfordThank you!

Pushy salespeopleBut I bought one

Service coordinator was friendly and helpful. He found a better discount for me than the one I was going to use. My only complaint is that they still have my first name as Brain somewhere in their system. Theyve managed to correct it in most places, but not all yet...

Would never use this dealer, went in for a simple oil change and was treated so rudely.. service department needs a lesson in customer service. I was a service advisor for Toyota for 5 years and would never treat someone like that..

The service department handled my service visit very professionally. With the current conditions being what they are, I was hesitant to having my vehicle serviced. They went the extra mile to ensure that the vehicle was cleaned and sanitized before and after being serviced. They are to be commended for a job well done and putting me at ease.Respectfully,Robert Besso

From beginning to end, the process of purchasing my lease vehicle was very seamless. Aaron Smucker, the Sales Consultant was very professional and affable, and Sam the Business Manager was very upfront with information, and was very easy to work with. We did have a bit of a wait between working with Aaron and then going to Sam, but this was due to a computer problem. I would definitely recommend Hertrich Toyota to my friends.

I had a very good experience. From the moment I drove my vehicle into the garage and then out within 2.5 hrs. One of the employees Bruce Williams checked me in and was such a kind person showing me where everything was (lounge, restroom, phone chargers, coffee, vending machine) while I waited for my vehicle to have the recall on my Rav4 completed. The waiting area is very nice, quiet and comfortable. Thank you so much for excellent customer service! Oh yeah, and the car salesmen Ben Spears was super nice!! Highly recommend this place!

HORRIBLE SERVICE CENTER GO ANYWHERE BUT HERE PLEASE!!On Friday October 9, 2020 I contacted Hertrich Toyota regarding an issue with my 2013 Highlander that I purchased NEW from your saleslot back in 2014. I explained that the highlander (98k) would run fine sometimes then other times the check engine light and trac off light would come on. I used my personal scan tool to read the codes which were P0300 Multiple Cylinder Misfire P0302Cylinder #2 Misfire P0304 Cylinder #4 Misfire. Since, cylinder 2, 4 and 6 are easy to get to. I pulled the plugs and they were in good condition. I tested thecoils and they tested good as well. When I disconnected the battery and restarted the engine no light or misfiring occurred and the vehicle ran great with noissues. At that point I knew it was an intermittent electrical problem. I got in contact with Ms. Hope in your service department (Hertrich Toyota) and scheduled an appointment for Saturday morning. I disconnected the battery again and no misfire or codes occurred. I drove the vehicle from Selbyville, DE to your service center 44 miles (75mins) away.Not once during the drive there, did the vehicle misfire or the check engine light come on nor were there any other issues. I started and turned the vehicle off multiple times in the service lot to try to throw the codes and I was unsuccessful. On my ticket I dropped with the keys I wrote in the description to have a technician call so I could explain the issues. Mr. Bruce contacted me (October 10 @ 8:28am) and I explained what had been going on and that there was no check engine light on as of now and it was an INTERMITTENT issue. He explained they would have to diagnose to possibly find what was causing this intermittent issue. I received a call back from Mr. Bruce (October 10 @ 3:17pm) and he said that the technician started the vehicle and it did not throw any codes. They let the vehicle sit to try again later that day. Mr. Bruce called back (October 12 @ 8:40am) to say that further diagnosing is needed because when the technician started the vehicle later, he confirmed the misfiring and check engine light issue. Also, they needed approval for more diagnosing time which I gave the go ahead. Mr. Bruce calledback (October 12 @ 4:59pm) to state that further diagnosing lead them to a faulty PCM and the cost was roughly $1,100. I gave the okay to move forward with the PCM replacement and to hold on to the original just in care. Ordering and receiving the PCM would take 3 to 5 days. Friday came around I decided to make a call to see if thepart came in since we were traveling through the area later that day. Mr. Bruce said they got the part but the internet was down and they could not finish the replacement so the vehicle would not be ready until their internet was back up and running. My wife was passing by the service center yesterday (October16 @ 2:00pm) ahead of myself and had to grab a personal item from the vehicle.That’s when she was informed of the other issues. I never received a call so I stopped in to see what was going on. Mr. Bruce explained when they replaced the PCM it fixed the misfire issues BUT NOW there is another issue and the car won’t start. He went on to try and explain that it was a broken valve spring. He proceeded to tell me that a broken valve spring can cause intermittent issues depending on how hot or cold the engine is. Yet in the 44 mile drive to the service center where the vehicle was started cold in Selbyville and would have been hot by arrival, it never had any issues. Bruce stated that the next step would be to spend roughly $6,350 on replacing the vehicles motor because hecould not guarantee that fixing the broken spring would solve the issue. At this point nothing is adding up from where I am sitting. This is also not adding up in your favor to the multiple sources I have reached out to at this point. So, I drove a vehicle 44 miles to your service shop for an electrical issue to be told a week later that my vehicle will not run at all now and needs a motor replacement.THINK TWICE before you go there!

Im new to the area and I had to get a front end alignment for my wifes Highlander. Thought I would give the dealership a chance. Reluctantly I made an appointment. Glad I did. We were greeted by Bruce Williams, service advisor for Hertrich Toyota. He made sure all four wheels of the Highlander where aligned. He washed our vehicle. And returned it back to us in know time at all. Rides great, now.My wife and I left feeling confident about Hertrich Toyota. Also about our service advisor Bruce. We are sure to return.Thanks Hertrich

Was treated nicely very friendly,however when the salesman showed us the car i asked him if it was a lease return he answered yes but later the manager told us it was a trade,then I wondered why trade a car with under 30000 miles.?

Toyota is a good car, but this place has terrible customer service

I just moved from VA to DE and needed a Toyota dealer for service. Easy to make an appointment. Wait time and waiting area was perfect. The explanation of what would be done and the cost upfront was wonderful. Very positive experience. Will definitely go back. Thank you!

We would like to thank the Hertrich Toyota team for all their help and patience with the purchase of our vehicle. We absolutely love our Tundra and have since recommended Hertrich Toyota to our friends and family.

I came in to have my tire repaired. The service representative was courteous and polite. He took the time to explain my service contract and why it would not be covered under warranty. The issue with my tire was a puncture by a sliver of metal. He said they had never seen anything like it before. All in all it was a great experience. Thank you.

Mr. Nesh Patel was excellent. He worked with me through the whole process. It was my first time purchasing a new car on my own. He took his time and was patient throughout the process. Hertrich is fortunate to have a Sales Associate like Mr. Patel on their staff. Excellent customer service skills and lets you know that Hertrich Toyota is going to provide excellent service as you as you own the car. It was a pleasure purchasing a car with Mr. Pate.

Hertrich was aware of my disastrous experience with my 2019 Rav 4. They were very helpful in locating another similar vehicle. They went out of their way to assist me with warranties, taxes, etc, that I had just paid for the first vehicle. Im glad I returned to this solid dealership. Shaun is an excellent sales person who knows all you will want to ask about, without ever being pushy.

Hello Hertrich. I would rate the service appointment as a five star overall. The only thing I have an issue with is what it cost for the cabin or air conditioner filter to be changed. It cost $32.00 for the little cloth filter and $32.00 to install it. When I got the car home I got the service manual out and found out how to disassemble the glove box and access the filter compartment. It took less than one minute to get to the filter. I personally think your rate for changing this filter was absolutely too much. $65.00 really? I will continue to get my car serviced with Hertrich for warranty reasons. I will also tell everyone I know to watch out for your labor rate on service jobs. If you charged me $32.00 to do a one minute job it is no telling what you charge for other more time consuming issues.

My first time buying a new car and the sales team were great. Got me the best deal and I got a great car. Thanks.

I would like to express my appreciation to Sean Glassmeyer for making our buying experience seamless, and extremely positive. Sean was fully engaged throughout the five month process until the car we wanted (a 2020 highlander) became available. He stayed in contact to provide us updates and also showed us the most informative videos of the car we were purchasing long before its official release. We never felt pressured and felt like all of our questions were answered along the way. HIGHLY, HIGHLY recommend Sean to anyone looking for a car and deal with a real professional. Thank you Sean!

It was such a pleasure to purchase a car from Hertrich, I will return again and again. There was none of the game playing and price negotiation we generally have when buying a car. Our salesman, and his manager, just wanted to work with us to see what numbers would work out for us, and were able to come up with a plan that fit our needs. Not only that, but they searched a difficult car for me, and were able to find exactly what I had requested in record time. We are now enjoying the car, and having another fantastic experience thanks to your team. Thank you!

Appointment went smoothly. Staff were very polite and accommodating. It would have been nice if the different Toyota dealership computer systems would talk to each other. I recently moved to another state and none of my information from my previous Toyota dealer carried over. Other than that, very satisfied.

I had been very concerned about waiting while my car was being serviced, and am so grateful for all the health safety measures that Hertrich Toyota has taken. They wiped down the car interior, offered me a seat in a sanitized unused cubicle, and even had two pen cups at checkout: one for sanitized pens, and another for pens that people had used. Thank you, Hertrich!

Rich was a great service advisor. He kept me informed to the status of my car and made a recommendation for a non-critical component to be replaced and wasnt pushy, arrogant or rude. A great experience at Hertrich Toyota!

Ed Morris was very efficient in all details of the sale. He was knowledgeable of all aspect of the Corolla and helpful in the tech setup of phone etc. In no way did I feel pressured unreasonably to make a decision. His offer to take the Corolla home for the night was helpful in my finial decision.

Mark is the best. He was very cordial and highly informative. He answered all my questions. Mark is the reason I will always come to Hertrich, with any car problems, because I know he will solve them. He is a master of his trade. He had me back on the road, a happy camper. Fred, keep this guy. Doug Dunlap

People are friendly.

The Service Manager waited on me when he noticed I was waiting to check in. I was impressed with his excellent customer service as it seems we can no longer take that for granted in this day and age. Service was quick and I am glad we made our most recent purchase from them.

The sales consultants and managers were really easy-going. I got the sense that they were really just trying to help me decide rather than to close a sale. I couldve easily walked away and there would have been no pressure. But I did end up buying a car and I could not be more satisfied with my experience here.

I worked on the new car purchase with Nesh Patel and his sales manager, Kevin. They were always polite and informative and worked with me to provide a fair price. From the time of ordering the Camry Hybrid in a certain color to its arrival about 11 weeks later (as predicted), to the test drive and completion of the sale, I always felt well-cared for with no hidden agendas. I have driven the car now for one day and love it already. This is my third new car purchase from Hertrich, and I have praised their approach and kindness all three times. I never felt pressured, and they have been flexible in creating the terms of payment. Very pleased!

Excellent service. Appointment was mad e for 04/03/2019.Did not have to wait. the service department pulled my file without asking me any question. Service Rep showed and discussed with me all the service that was required on my vehicle. Well organized

Everything went well. Thank you

Went for 80,000 mile maintenance on my Toyota Tundra. Everything went smoothly, no surprises. I’ve had all my service done at Hertrich Toyota since I bought the truck there new in 2012. The staff is always efficient and courteous. I’ve never had a problem with any of the service work.Making a service appointment via the Hertrich web site is very easy.

Best 👍 ever ... fast service..A+++

Easy appointment scheduling thru web. Quick and informative staff. Great value on synthetic oil change.

Service completed in a timely matter while all issues addressed and rectified. Service reps were polite and knowledgeable. Good visit.

I always receive excellent service at Hertrich for all of my familiess vehicles! Special thanks to Mark, in the service department; he goes above and beyond the call of duty, to make sure my Toyota vehicles are serviced well and i really appreciate that.--Mrs.Brower-Gay

The service is always a pleasure at Hertrich Toyota. The technicianwas courteous., informative and professional. He took the time to explainwhat he thought needed to be done and was pleasant when I replied we were turning the car in shortly. I love coming to Hertrich as I feel they are honest and dependable.

Was there for a car service. Customer care is good.

The service personnel I dealt with were very polite and informative. I brought my truck in to have a recall taken care of, it was the first time I was at the dealership and it was a positive experience. I would recommend this dealership to anyone.

Friendly and reliable service. Bought a new Toyota here, used their super easy app to schedule service the next day at the time that I wanted

Hertrich was able to obtain the car we wanted. Salesman and sales manager were professional and helpful. This is the third car we have purchased from Hertrich in the last year and a half. We are very happy with our dealings with Hertrich.

There are not enough words 2 Express the top notch treatment I received from Sam,Rocky, & John, of all of the 60+ yrs.that I have dealt for cars over the years,I have never had such treatment,I felt like a Queen,thank u guys from the bottom of my heart I am so deeply happy with my car & my loan,again u all so very much👍❤🥰

Had a recall on the side doors of our 2015 Sienna. Work was completed efficiently and in a timely manner. Service Dept kept in good communication with us letting us know promptly when we could pick it up. All done in a day and even gave us a car wash too!

We had a wonderful experience here! We could not be more pleased. The service was outstanding as well as easy! They were extremely kind and made us feel comfortable! I would highly recommend taking the trip out there with any car interests and questions.

We had an excellent experience dealing with Hertrich Toyota. We moved from New York and have been dealing with Toyota for years but Hertrich Dealership is the best we ever had to deal with. I would highly recommend them to anyone without hesitation.

I was worried about going in during this time of Covid19 but everything was clean and masks/gloves were worn. They also sanitized my car before and after. Thank you for a good experience.

Would recommend Richard Garrett if youre looking to buy a Toyota, very knowledgeable & organized . He went out of his way to ensure we were ready to drive off in our new car- even set up our phones for us!

Our salesman Shaun was the best, as well as his manager Kevin. Shaun was friendly, very knowledgeable of his product, and made the experience fun. No pressure, just answered all questions and was very accommodating. Probably one of the best auto purchasing experiences yet. Thanks guys.!

I appreciate this dealership! I drive all the way from PA to have them service my 2012 Tundra! My local dealership is absolutely terrible! Will continue to use them for all my service needs! If I could give them a higher rating than 5 I certainly would!

Everyone is nice to me anytime I come there. I appreciate it. Special thanks to Faheed always takes great care of me.Kim

A great overall experience. Extremely friendly and knowledgeable staff that were happy to work with our budget and try out different vehicles. Every part of the process was painless and easy!

We had an excellent experience at Hertrich Toyota of Milford. Richard Garrett was extremely helpful, knowledgeable and respectful. We are happy with our new truck and would recommend Richard to anyone looking for a new vehicle!

We had a great car buying experience at Hertrich Toyota! Linda was a great sales person...helpful, informative & friendly. There was no hard pressure and they were patient with all our questions. The RAV4 we bought is perfect for our needs...very happy buyers!

I want to thank Craig, Kevin and John for putting me my brand new 2020 Corolla LE! I traded in my 16 1/2 yr old Camry XLE with 224k miles on it. It was difficult to part with my baby but I know Ill get longevity with my beautiful Barcelona red metallic Corolla, so Im looking forward to another excellent experience with an outstanding Toyota product. (((( THANKS GUYS!!!! ))))

This dealer was one of several I considered. I chose to buy my car with them since I never felt any pressure to buy, did not get a high pressure sales pitch, they were responsive to all my questions, provided a fair trade in price and offered rebates that were applicable to me. Most of all, they listened to the customer, me, and that was a big reason for my choice. Even though another dealer offered a little lower price, I felt that I was a person, not just a sale. Forgot to thank Richard Garrett, my sales consultant. Thank you, Richard.

I purchased a 2019 Toyota Rev4 Hybrid Limited at Hertrich Toyota in Milford, DE. The sales representative, Michael Stames, provided professional and courteous customer service throughout. The color and model of the Rev4 I wanted was not in stock. He and others at Hertrich went above and beyond to locate what I wanted. Mike was patient and knowledgeable with helping me understand all the new safety and navigation updates in this new 2019 model. Thanks to Mike and all the others at Hertrich Toyota.

Excellent customer service, recognized as soon as exiting the car, had my appointment paper work in hand and was attentive. Recommended or suggested service and verified history of vehicle. Service was quick and efficient, car was clean and presented ready to drive home. Thank you

I just purchased a car with Hertrich Toyota of Milford and had the best experience I’ve ever had out of all of my car buying encounters. They went above and beyond their job to make absolute sure that I was satisfied. I would definitely recommend them to anyone looking to purchase a vehicle and I, myself, will most definitely be using them again on my next purchase when that time comes. I cannot say enough positive things about the dealership from their sales team, management, finance department and customer service. The entire team was outstanding.

Thorough. Careful with cleanliness and distance during Corova. Quiet, comfortable place for me to settle to take care of work using their wifi. Finished my servicing sooner than I expected.

If I could give Hertrich a negative number I would. Their vaunted customer service is a myth! I own a 2009 RAV4. I suddenly had s problem with the digital instrumentation. I called Hertrich and spoke to Hope. She seemed bemused by my request concerning getting some info before making an appt. info like can they fix or repair this problem. Ten minutes on the phone she finally said she would have a service tech call me. EIGHT days later no call back. I just tried calling them back. Five times from 3pm to 3:19 pm I called. And after ringing each time fir 1 min 27 seconds was dis connected each time. No one answered. THIS Is customer service? Anyone thinking of dealing w Hertrich on purchasing or service should think twice. And then go to another REPUTABlE dealership.

Great team. Super friendly. They are good at selling cars (LOL).

I was there a week ago and the person who waited on me took his good old time coming out to see what I needed. I was informed earlier I did not need a appointment to have the 5 month 5,000 mile offer by Toyota. I was misinformed and the assistant manager JADI informed me without an appointment I would have at least a three hour wait. I said I was willing to wait for a while but if I needed to go I would have to leave. He stated that the other six vehicles waiting for service since the morning needed done before mine. I asked if there were other places I could go. He said he thought there was one in Salisbury. I went home and made an appointment for the following Thursday. The gentleman I had on 10-25 could not have been any nicer and eager to help me. He was very thorough and explained everything to me about the offer and what would be done. Maybe his superior needs to take a lesson from his employee on how to treat customers. If not for us returning service customers, service management might not have jobs.

You have the most awesomeness service reps! Even though my bill was outrageously high, the service guy made it an enjoyable experience 😃He was very funny and made the time fly by. I would recommend this dealership to anyone in the area!!!!👍👍👍👍👍

Great experience. Enjoyed the drive in arrival. Greeted by the service manager who took the car right in and started the service work. I spent the time visiting with another customer in the waiting area, a very nice place.

Had a warranty repair and scheduled early in the am so I did not miss much work time. Service was prompt and repair was quickly done. Thanks for the timely service!

This is the second vehicle i have purchased from them. The salesman knew about the product. Explained all of the features to me and how they worked . Reassured me if any questions when I go home not to hesitate to call or drop by. The dealership got me out in a timely fashion and on the road .I would truly recommend them.

From price quote to car return, the process was smooth and not a penny over.

I just brought my new car from them. I am so happy with the service i received from everyone there. They were all courteous and helpful. I will definitely be coming back there for my next car.

The staff here was absolutely amazing. Ended up getting into a brand new car. Took their time and really listened to my wants and needs. Anyone looking for a new vehicle I strongly encourage you to check out Hertrich Toyota of Milford.

Service rep was friendly and helpful. He answered all questions and we discussed it additional service would be required. Service was done in a timely manner. I will continue to have my truck serviced at your dealership.

Salesman was courteous and not the least bit pushy. The whole experience at Hertrich was a pleasant and comfortable one. We have purchased a number of new cars over the years and this time it was a pleasurable time as no one was trying to sell you something you were unsure of. Would highly recommend them to everyone I see.

Would not recommend this place to my worst enemy. Made an appointment a week in advance and spoke to a salesperson 2 days before going to see a truck. Proceeded to drive almost 2 hours to get to the dealership to buy the truck just to get there and them tell me that they already sold it the day before. They did not notify me in any way, shape or form that they had sold the truck. Huge waste of time and energy.

I visited Hertrich Toyota to lease a new car. Craig was incredibly helpful and made me feel at-ease during the entire process. He explained everything to me step-by-step and even helped me speak on the phone to my insurance company during the setup. Once I received my car, Craig went out of his way to make sure I knew how everything worked, including helping me connect my phone to the cars bluetooth system. Throughout the entire process, I really felt respected and valued as a customer by all of the employees who helped me with my lease. Overall, I couldnt be more satisfied with the service I received from everyone at Hertrich Toyota, and I will certainly be doing business again with them in the future.

Easy to get an appointment. Service was done in a timely manner. Answered my questions and explained things. Very happy with things. Almost forgot, they washed my car.

The only thing negative was recommending fuel treatment. A big part of purchasing was the 3 year service agreement with Toyota care. If this was a recommended service it should be covered under the agreement. Dont try selling something I dont need and thats what i felt was beng done.Everything else was great!Service was done and in a timely manner. Once again fuel service was recommended as well as tire v!balance and alignment. This was recommended before the car left the welcome center. It blows my mind how anyone can suggest service without ever entering or driving the car or looking at tire wear. Of course they knew how much it was going to cost upfront? I hope this isnt a circumstance where people who dont know are simply taken advantage of. Just not right. Things like this reflect where I buy and go for service. I thought the car was covered for 30,000 miles on recommended service, and it is not because the services suggested were not based on proper vehicle inspections. Real SLICK!

As much as I despise the idea of shopping for a vehicle, Vanessa Kelly did an outstanding job in assisting me select my new pickup. If she did not know the answer to a technical question, she was very fast to get an answer. She was very helpful, considerate, and did not sugar coat her responses... something I look for when buying anything retail. I appreciated her allowing me to shop in a pressure-free environment prior to reaching out for help, which is rare to come by nowadays. Outstanding customer service.

The dealership has a great staff and works hard to get you in the a vehicle that is within your budget. I started with a lease and now I have purchased the same type vehicle. I LOVE MY TOYOTA. Stop by and see what they can offer you.

Great service dept. Moved here from NY last year and have been very satisfied with the quality of service.

Best car service experience thus far. Love the car and the deal that I got for my business car.

Absolutely fabulous car dealerhip. People were great. No pushy, high pessure sales here, just personable, professional, friendly service. We had Shaun. Highly recommend. Kevin the manager was great too. Yes we bought a car. It had to be ordered and picked up. Everyone went out of their way to help and make it a pleasant experience. It was Very Good! Love our new car. Love Toyota. Best dealership weve ever experienced. Thank you Shaun, you are the best.

Had a very pleasant experience. Shaun G. Helped me order a Rav4 Hybrid. Only took a month to come in. It was a pleasure to deal with Shaun and the manager. I love my Rav4! TY.

Appointment ......On TimeOutstanding Customer Service... Attention to detailCommunicated all options for service required on SUV

Linda was great. She explained all the features of my Corolla in detail. She even helped me set up all the apps in my car through my phone. She went above and beyond. She also did something no other sales person has done for me since Ive been buying cars, she called a month later to see how I was enjoying the car. That was great. Sales people usually only contact you after the sale if theres a problem. Otherwise you never hear from them again. Linda was not like that and I feel that makes all the difference. Its really nice when people actually care these days.

Salesman, General Manager are very interested in good Customer Service. There is never any pressure and they are sincere in satisfying the customer needs. We have purchased three vehicles from Hertrich Toyota and will undoubtedly continue to do if the need for another vehicle should be necessary. We highly recommend this Dealership to everyone we know as well as anyone else looking for a new or even a used vehicle.

I am ver happy with my experience at your dealership.Shelby Sweeney was a pleasure to deal with re: my Ford Mustang purchase, as well as James.Thank you very much!Jerry P. Pulaski