Emily Swanson - service advisor was AMAZING! She was incredibly friendly and helpful from the moment my husband and I walked through the door. We didn’t expect a fix same day but just an inspection to see what was needed and she got our car looked at and the problem handled all same day, super quick and with a smile. Much appreciated and even more so in today’s world. Bravo Emily!
I had great experience while i was working with Mike.Mike made the process really smooth and pick it up my car same day!I highly recommend Imperial Hyundai.
Imperial Hyundai’s Emanuel Rua set the bar for a perfect customer experience for us. From the moment we walked inside the dealership he was responsive, extremely knowledgeable, not only about the vehicle itself but the inner workings from a service stand point. He walked us through the entire process from test drive to purchase. He was personable and not at all pushy. Buying a car can be quite stressful but for us he made the process very pleasant - going above and beyond in every aspect!
Imperial Hyundai surprised me with excellent service; their high dealer rating certainly doesnt disappoint. This is my first car purchase going into it, I was unsure about how and what I had to do, luckily my guy Ryan Archibald came in clutch and guided me throughout the purchase... even drove the car down to another state for delivery. Flawless car purchase experience and Ryan is the guy to go to, awesome car salesman and just as nice as a human being. Words cannot express my gratitude towards Imperial Hyundai and especially Ryan!
My husband and I recently bought a car at Imperial Hyundai. We came in as a walk in and Marcelo took the time to go through all of our options, showed us appropriate cars with the specifications we were looking for. He let us take the cars out multiple times for test drives. We never felt pressured to make any decision. After purchasing our car, Marcelo was quick on communicating with us and we got our car 3 days later! Would 100% recommend Imperial Hyundai and Marcelo.
Sabrina was very patient and understanding throughout the whole process of buying my first brand new vehicle. She helped me look at several vehicles until I finally decided the 2022 Hyundai Tucson was the one for me. I love my new car! Thanks to Sabrina and the entire team at Imperial Hyundai for making it happen.
Be careful when your buying a car from this dealership. The man that works in the finance department is rude. He was working restlessly to get me to buy a car, told me that he could not change the price, then dropped the price when I resisted. I asked how he was able to drop it but he would not respond. Completely ignored my question. Very disrespectful. I wish he would have been honest about dropping the price of the car. Just poor customer service overall. Price was dropped by 1000 . I’m sure it could have been dropped more.
Camila was great with us, helped us with everything we needed. Very patient and helpful in answering all our doubts, it was AMAZING!
Buying a car Imperial Hyundai was a great experience, but I attribute most of that to the salesperson who sold me my car. I very much DESPISE salespeople in general, but Carlos was much different. The entire experience was easy, laid back, and he was extremely attentive and respectful. The first day I went in, I wore my mask inside and for the test drive, despite no one else in the dealership having one on. When I returned that weekend with my family, he opted to wear a mask while talking with us. This made a huge impact on me, and probably influenced my decision to buy from Imperial Hyundai. After purchasing the car, Carlos continued to work with us to make sure we got the car delivered, and had all of the features set up for us. Thank you, Carlos for making this the very first car buying experience that I didnt hate every second of. 5 stars.
Nic Oden is an amazing salesman. He was very diligent throughout my vehicle purchase. He cares for his customers and follows through with phone calls and step by step guides you. There are no surprises, except for when I got a lower monthly payment. Nic will ensure your purchase is simple and painless. He goes above and beyond to get you the vehicle want/need. GO SEE HIM ASAP! Drive your new vehicle today!
I had a great experience working with Ahmed...he was very upfront with what my possibilities were for cars...and with a smaller inventory he was able to find the car I wanted and at the price I wanted and was even able to make my trade in work. What normally feels like an endless process to buy a car happened in less than two hours and time flew by. Definitely would recommend buying your car from Imperial Hyundai. Ahmed did a great job and he even stayed late to get the deal done!
Bought a car on 8/31. They took my trade and title. Come to find out that they didnt have the title for the car I purchased. Finally on September 23rd, over 3 weeks later I got my car. 4 days later I was informed by my insurance company that my coverage was terminated effective the 23rd. So I drove illegally for 7 days, until I resolved it myself. In the meantime paid my first payment for a car I technically didnt own. Imperial Hyundai wouldnt let us speak to a sales manager about our grievances. Worst car buying experience Ive ever had
I recently bought a vehicle from Imperial Hyundai and it was a wonderful experience! Camila was the sales manager I worked with and recommend her to all! She made me feel comfortable, never pressured, and quickly showed me my financing options, which were exactly in line with my expectations. Additionally, I was impressed with her expertise on every feature of my vehicle. Wenderson handled the financing and was also a delight to work with. This is a team that displays complete professionalism and I highly recommend them. Youll be in great hands!
My wife and I were blown away at how amazing the staff is. Very friendly, did not pressure you into buying anything. Our sales associate Will and sales manager Maaz were very polite and friendly. At no point did we feel like we were being pushed or forced into buying anything. Will was very knowledgeable on their cars and their features.We unfortunately did not have a car to trade in but was still able to negotiate for a fair price on the car we wanted.I been to many dealers and this by far is one of the best dealer experiences I’ve ever had. I would highly recommend and will be going back for my next car in the future. Thank you Will and staff for your Help and professionalism!SincerelyJohn
Highly recommend! Ahmed was the best, he was so kind and went above and beyond in making my car-buying experience a great one. 5 stars all around :)
After heading to a few other dealerships & getting the run around I came down to IMPERIAL HYUNDAI and was greeted by a salesman by the name of Will Velasquez and right from the beginning of us speaking he completely understood what i was going threw & what i was looking for he sat me down and helped me search for the right vehicle immediately. After asking & answering all my questions we came up on a perfect truck we went down for a test drive he explained all the options on the truck from top to bottom and once we came back to the dealership and some more talking we did some paperwork & made the deal completely hassle free and I couldnt be happier i definitely recommend this dealerships to anyone I know because you wont walk away disappointed!!!!
I came with my uncle to purchase a 2019 Jeep Cherokee. We were helped by Will, a very respectful and professional salesperson. It was an easy car buying experience and are very happy with the decision we made on this vehicle!
I recently went in to purchase a car and I saw Ryan. He has been very helpful and Ive had a great experience. He is very willing to answer any questions that I have. I highly recommend Ryan at imperial Hyundai.
This was by far the most seamless car shopping experience I have ever had! Ryan went above and beyond to make certain that not only did I get the car I wanted, but that it matched the price. Everyone was so helpful, straightforward, genuine and nice! From the sales team (Ryan and Carlos) to the finance department. There were no games and no stress as I’ve deal with in the past when car shopping. Ryan stayed in contact with me throughout the process and followed up with me to make sure I was signed up for all the benefits that were included with my car. I love my car and am so grateful for such an awesome experience. I would highly recommend Imperial and Ryan!
Drove out of my way to this dealer because I was told by Bob Merrill, internet sales rep, that 2 different vehicles I was interested in were still available. I had this conversation one hour prior to arriving at the dealer. I was assured one of the vehicles in question was not actively being sold. Bob stated he checked that while he was still on the phone with me. Come to find out when I walk through the door that the vehicle was just sold. The other vehicle was quoted at $4,000 above MSRP. No room for negotiation. AVOID THIS PLACE AT ALL COSTS. Also, the price I was quoted was about $3,000 more than what is listed on their website for the same vehicle. Stan had no response when I asked him about the discrepancy. Shady, deceptive advertising. Had I known this, I wouldn’t have bothered to drive over. I overheard a couple also being quoted $4,000 above MSRP for a forty something thousand vehicle. The nerve to quote me $4,000 above MSRP on a $26,000 VEHICLE IS DISGUSTING.
This was an amazing experience! We werent thinking of buying a car from this dealer today, but William was so lovely and wonderful that we couldnt not buy from him!He was thorough and professional, while kind and reasonable.If youre reading this, thank you, William!
Quick, clean free wi-fi while you wait.
I had a really good experience working with Nic Oden purchasing a car for my father, we went with a GV80. Nic was attentive & gracious with my father who is in his 70s; it takes a certain amount of patience to explain a lot of tech to the long time drivers. The showroom was good also, not only do they have a good selection of Genesis & Hyundai, the lot has dozens of other car makes (domestic & foreign). I would very highly recommend Imperial, and Nic for anyone looking to purchase a new vehicle. We appreciate Nic for his help, no pressure approach, and kindness. Upon dropping the car off to my father, Nic hung around with him (after work hours) to make sure pop felt comfortable with his new wheels.
Ryan A salesguy was phenomenal. My first time buying a car in mass. Was with me every step of they way. LOVE my new car. It is awesome! Thanks again Ryan, you are rocking it.
Came to Imperial Hyundai just browsing. Met Sabrina and she was able to help me find the car I could see myself driving off in. She was very patient and helpful throughout the process in explaining every step. I would definitely recommend to come see Sabrina if you are in the market for a new car.
We went into imperial Hyundai to just test drive a couple SUVs . We worked with Sabrina and she was wonderful and helpful. We bought our Beautiful Santa Fe! Even after we picked up our car Sabrina checked on us a few days later to make sure all was good!
Just recently decided it was time to buy a new car and Im so glad I did, I worked with Emanuel and he was a wonderful salesman! He spent the time to make sure I got in the right car for me and showed everything about the car down to the t beyond happy with my new 19 Tucson 😃
I had a great experience working with Mike A. He was really helpful and made the transaction as smooth and painless as possible. Mike was incredibly responsive and showed a genuine interest in making the transaction smooth for my wife and I. I would Definitely recommend imperial Hyundai as a stress free dealership, with great staff who are easy to work with. Thank you again Mike!
This was the least stressful car buying experience I have had. Working with Carlos was great. If you are looking into a Hyundai, I would suggest going to Imperial and asking for Carlos.
Salesperson: Ahmed Mansour.Great experience. I bought a 2020 Hyundai Kona Ultimate. Love the color and the car. I cannot stop driving it and making up reasons to go drive it. I had a smooth transition and lots of communication. Very transparent buying and financing process. I searched all over the state at different Hyundai dealerships and this was the best price.
We had a great time with Carlos. It was our first time buying a car and he made the process so much easy. He handled all our concerns and made sure we had all the information and were updated all the time since we needed it in a hurry! He even delivered the car to us when we could not go to the dealership to pick it up! I would strongly recommend anyone to talk with Carlos so you can have an excellent experience as we did
Sales team was dishonest and misleading. Appointment was made, checked pricing and availability on a new vehicle, after deciding to move forward with the sale they changed the price of the vehicle saying they had to adjust for the market. Nowhere on their website does it say anything about market adjustment, the person I emailed and spoke with prior to going to the dealer had confirmed the advertised price and availability on the vehicle. They got me in the door and changed everything. No regards for my time, would not honor the offer they sent me for my trade, dishonest about their advertise prices. I’ve been going there for about 6 years and this experience single handed makes me not want to do business with them again.
After our search on Carfax we found a GMC Terrain Denali that we were interested in at Imperial Hyundai. When we arrived, Sabrina (sales rep), accompanied us on our test drive and showed us all the features of the vehicle. After we decided to purchase, she kept us informed throughout the process. Furthermore, when we picked up the car she informed me that they found a washer fluid sensor issue and set me up with an appointment to fix it. (obviously no charge)
Go see Nick Oden! He was extremely knowledgeable with the Genesis G70 and there was zero pressure throughout my test drive and purchasing experience. The whole staff was very helpful and personable to work with!
I just wanted to give a shout out to the service crew here at Imperial Hyundai. When my Tuscon needed repairs, these guys took care of me and were extremely professional and courteous. As we all know, auto repairs can send our anxiety through the roof, and these guys always kept their cool when I called to check status updates about a warranty or receiving a loaner vehicle. Top marks for a top notch crew. Well deserved.
I had a great experience working with Nic who communicated with me throughout the process to ensure the best experience. I would recommend working with him and would buy another car from him in the future
Sabrina mad the purchase of my 2019 Tucson ultimate absolutely seamless. I felt confident in the purchase I made, Sabrina was able to answer all of my questions and was patient with me when I wanted to look at several different options for vehicles. I am very happy with my new car and the experience I had at Imperial Hyundai.
My wife is looking to buy a new car, we had gonna to a few dealers trying to find a car she would like and feel comfortable in. We were helped by Camila, that suggested the 2022 Santa Fe. She was very helpful and answered all of our questions.
This place is scam. They sold me a car that was used as a demo car, and after delivery told me I got 1,000 off because of it but that 1,000 was a Hyundai incentive. Lies after lies. The only reason I’m giving 2 stars is because the service department was great. I will never buy a car here again.
The process of buying my 2021 Elantra Limited with the salesperson Marcelo was super smooth. He was not a kind of pushy person, he was super kind and thoughtful and had the proper knowledge to explain all the features of the car. Thanks to everyone involved. I will definitely come back in the future to buy my next cars.
Best car buying experience I’ve had at a car dealership. Ahmed is the best there, great outgoing personality and easy to talk to, he made the whole process as easy as it could be. Was extremely helpful, understanding and caring. He went out of his way to make me a happy customer, and made sure everything was to my liking on my new vehicle. Called to check on how I like my new vehicle and if there was anything else he could do! I couldn’t be happier!If you’re looking to buy new OR used I highly recommend buying here and going to see Ahmed!Wenderson the business manager was also fantastic, financing and paper work is a dread but he was so helpful, quick and explained everything thoroughly. Best around!Thank you to the imperial team for an all around great experience!
Buying my first new car was a great experience and the best part about it was working with Sales Rep. Marcelo Pimazoni. His hospitality and way of making the process feel fun, easy, is something you dont see too often in this industry. It was a great pleasure working with him. Definitely one of a kind. Thank you again, Marcelo!!!
This place is absolutely great, especially Filipe who took the time to go over my options and made sure I left with the vehicle I wanted. His attention to detail and customer service is unmatched!
Sabrina was wonderful to work with. She was very helpful and knowledgeable in finding the right Kona for our family. Went down just to start shopping and take a look but purchased the car that day. Seem less process with great customer service all around. Highly recommend.
Buying a car can be stressful but this wasn’t the case at Imperial. The entire team we worked was great. Stan our sales person was friendly, knowledgeable and most importantly, not pushy! People typically buy from people they like and my wife and I loved Stan. I would highly recommend Imperial if you’re considering a new or used car. I drove an hour and by countless dealerships and I couldn’t be happier with my new car and my decision to work with Stan/Imperial.
I enjoyed my car buying experience at Imperial Hyundai. From the moment I walked in Ahmed Monsour was great! He was transparent and did not try to sell me what I did not want. The interior decor is definitely a bonus and something to look forward to when I make maintenance service visits in the future.
I come here for service on my vehicle all the time and the team is great. Emily has been extremely professional and helpful every time we come in. I love that she gives a breakdown of the cost and always doubles check before going through with a repair.I wish I could give 5 stars, but the waiting area is always chaotic and quite loud. Its a massive sensory overload experience and I need to plan out accordingly to get in as early as possible to minimize the anxiety. Like I get it - you want to give people things to do while they wait. Its just A Lot for someone like me, but its worth the service, so long as I prepare for it in advance.
I recently purchased a new car from Imperial and my salesperson, Marcelo, made the process as smooth and painless as possible. He is incredibly personable and reliable, while maintaining a high level of professionalism. This is my second Hyundai Ive purchased from Imperial and I highly recommend them.
Really liked the atmosphere at this dealer, I was meet with Emanuel from Sales . He was kind and explained and answered all the questions I had about a specific car . If anyone goes he you should ask for Emanuel highly recommended.Thank You
Was in a big time crunch because my Nissan Sentra was on it’s last leg. Went down to imperial to look at a Ford Fusion and had the best experience!! Nic was my sales rep and was so nice and helpful the whole way through. Shadi was awesome as well in the admins office. Great experience so happy with the new car!
I purchased my Mercedes e class fromAhmed. I couldn’t have asked for a better sales person. He was very responsive and will definitely buy a car from him again In the future .
Had a great experience buying my car. William is a great seller and made the whole process much easier. Outstanding costumer service!
Great experience as far as car buying is concerned. Awesome show room for all you retro gamers. Comfortable and entertaining great service.
Horrible experience. I phoned the manager ahead of time to see if a particular model and color was on the lot because my intention was to come and buy since I was very familiar with the vehicle and wanted to make the purchase. He assured me it was on the lot, I asked him to confirm, he did, and again assured me it was there for purchase. I drove a long distance. Once there, the sales girl suddenly was having trouble finding it on the lot. She got the manager, he came to me and said, its in the garage getting an inspection check it will just be a few minutes. Meantime they offered me a test ride in their Limited edition vehicle which was a significantly higher end vehicle. I took the drive but I knew there was a big lie involved in this deal. I returned and told them it was a nice ride but Im not buying it, and again asked where my desired vehicle was. The manager then said I just got off the phone with the garage, they are backed up and it wont be available until late that day or the next morning and that he will call me when it gets out of the garage. Big Lie!!! Real Big Lie!!! Needless to say he never called and clearly the vehicle was never on the lot. Its one thing to be desperate to sell a car, its another thing to be fraudulent in your dealings with customers. Big Liars!!!! Not to be trusted!!!
Lays was wonderful to work with. She was very helpful and knowledgeable in finding the right Cadillac for our family. Seem less process with great customer service all around. Highly recommend great people!!!
Purchased a Santa Fe through Mike A. He was fantastic. Very professional and efficient. Management was great, the entire experience was wonderful. I highly recommend going to imperial and ask for Mike!
Such a great experience working with Emanuel Rel. Went in on a Saturday morning and went through all my requirements, he actually listened and helped find me the right car without trying to upsell me. I went to some other dealerships to look but by the end of the day I went back to Emanuel and ended up purchasing the car. Great rep at a great dealership!
Great experience with the Imperial Hyundai team, especially our sales associate Marcelo Pimazoni! He was very friendly and knowledgeable about the kind of vehicle we needed for our family and found us the perfect one! I was impressed on consistent communication thru the whole process on registering the vehicle and when it was ready for pick up! Would definitely recommend Hyundai if your looking for new vehicle and ask for for Marcelo!
We did not have an appointment when we walked in. We were quickly helped by Sabrina who could tell I was anxious about car shopping. She helped us find the best deal for us. We drove our new car home in a couple hours. This is not the first car we have purchased at Imperial Hyundai. We keep going back because of they way they treat their customers. I highly recommend them if you are looking for a good experience.
Filipe did an awesome job. easiest car buying experience ever. Be sure to ask for him if you stop by imperial Hyundai.
I was beyond impressed with my recent purchase at Imperial Hyundai! My sales person Manny Rua went above and beyond to help me get into the perfect vehicle as fast as possible! It was the fastest and best car buying experience Ive ever had! Make sure to ask for him when youre looking for your next vehicle!
We had a great experience! Our salesperson, Layes, was informative and very helpful in picking out the right car for us. The entire staff was friendly and courteous. We would definitely buy another car from them!
Worked with Marcello on leasing a Genesis G80 - Amazing service and such a gentleman. Awesome experience!
I worked with Will, he was very polite and very knowledgeable. He helped me find just the car that I needed, and told me all about the car. The process was a lot quicker and and smoother than I anticipated. I had a very good experience and will definitely be coming here again if I am in need of another car!
I made an appointment for a Saturday morning test drive at 10 AM to drive a Kona electric vehicle. It’s tough because we have three teenagers with active schedules but we got rides for all of them to get to their various programs. When we got to Imperial Hyundai a salesman greeted us outside and we told him why we were there. His first question was “did you call? Because we had one of those last week but it’s sold.” I told him, why would I have to call for an appointment that I have a confirmation email for? I showed him the email. He then walked around the lot while we watched as he looked for an electric Kona. There was none. No one called me to let me know that the vehicle was not in stock. We had rearranged our schedules for nothing. We will not return to Imperial Hyundai, since obviously we are looking for Hyundai dealers who actually care about their customers’ time and attention.
I worked with Filipe who was super helpful, outgoing, and kept me updated the whole time. He took the time to answered my questions. They take care of everything for you! Made the experience low-stress and super easy. The whole process was fast!
My husband and I went to Imperial to buy our car, and we are impressed with the service offered at Imperial, a team of incredible professionals.Lays was our sales person, and we couldnt be happier and more satisfied. She is fantastic, patient, friendly and clarified all our questions. She was able to understand exactly what we were looking for and we got the payments that fit our budget.I have already indicated it to our Friends, and if you are looking for a car, do not think again, and look for Lays Knipp at Imperial Hyundai, I am sure you will be very satisfied as we are.
Worked with Mike and he was able to get me a great Lease on a 2021 Hyundai Sonata Hybrid. Great car, great dealership, great service. If you want to buy a car, come see Mike at Imperial Hyundai.
Great experience all around! We worked with Nic Oden to find us a used truck which was hard to on our own. Nic found us the perfect truck for our needs. He stayed in touch with us every step of the way. From purchase to service to pickup, Nic let us know our vehicle’s status and accommodated our schedule to get every detail in place. We would highly recommend Nic and know you’ll be as satisfied as we were with our experience.
I went in to take a test drive and came out with the car of my dreams. My sales rep Lays Knipp was incredible. She worked so hard to make my deal work never getting frustrated with me and my pushing her attitude and smile never faltered. Once the deal was completed she even helped me clean out my car and transfer everything. My experience at Imperial was delightful. Thank you Lays and Imperial.
Great overall experience from sales to financing. Sabrina was great and super responsive and helpful throughout the whole process. Matt was awesome in financing and got me a great rate! Obviously nobody expects to be in and out of the dealership in an hour when buying a new car but they got me in and out as quick as possible and didnt keep me waiting around without keeping me informed of what was going on.
Called ahead and walked out a very happy news client-customer. The women was very attentive and really good it her job. Highly recommend.
Will, our salesperson, was amazing and this review has nothing to do with him. He is amazingly knowledgeable. We looked at a new Santa Cruz, but they only had the entry level model available. They did assure us that they had a Limited on order, but they refused to price it or to take a deposit on it. We ended up buying a used Volvo for my Wife at essentially the cost of a new one, with the promise that we would be the first to know when the Limited Santa Cruz arrived. Will was awesome and must have spent 20 minutes showing my Wife all the features. Well that was a promise that they did keep. Will sent me photos of it the day it hit the lot, but it was mine if I wanted to pay $6000 over MSRP which was $47,340. Now it is a new model currently selling at or above MSRP, but I pointed out that THEY listed on their website for only $3000 over their MSRP. They countered that they would honor that but with their odd policy that their prices are only valid if you have a trade they want...otherwise they bump the price by $1000 more making the sticker $45,340. Yeah...no...searched online and bought the same truck (black on black Santa Cruz Limited) for $43,305K...and the dealer costs are half what we paid for the Volvo...and the dealers general manager and staff made the whole transaction a pleasure...which is apparently not an option the management of Imperial will provide at a fair price.
Ordered some accessories for my new vehicle because their prices were better than my nearest dealer. Nick helped me professionally, ordering the items I needed that they didnt have on hand. He made arrangements to enable me to pick them up easily 2 days later at the receptionist since his department was closed by the time I got there. Great experience
I worked with Mike at imperial Hyundai in Milford and he was amazing!!! Got me into my new lease! Highly recommend!
Sabrina did a good job showing us several cars, and we thank her for her time and effort, but when it got down to making a deal, we were lowballed on our trade, misled on the rebates and told that the rebates listed online were not actually available, and then straight LIED to about pricing by Maaz, who I assume was the sales manager. We walked out, and made our purchase from another dealer, who had the exact car we wanted, and also offered us more for our trade than these guys ever did even BEFORE we began negotiating. Buying cars should be simple, honest, and straightforward, but that was not the case here, and thus they lost our business.
I worked with a young man named Filipe and he made the entire process as easy as possible, within the same day of seeing the car we were able to get approved and that same week the car was ours!
As for being the face of Hyundai they have failed miserably. My car has been in there going on 4 months waiting on a failed engine. They have bragged that they have 22 other cars with the same problem in their dealership. Hyundai will not tell us anything about a repair date. The national number is aproximately 150,000 Tucsons. NEVER BUY HYUNDAI. If your engine blows up? GOOG LUCK.
Emily in service was cheery, efficient, and welcoming. I always feel she has everything under control and cares about me as a customer.
My experience with Imperial Hyundai is remarkable. William is the best sales man. Very nice.; pleasant and understandable of customer needs very polite. Takes time to explain everything to me. Is the best .
Worked mainly with Nic and he was great. I was buying a used car and he made sure I had all the info on the vehicle before purchasing. He was very accommodating and didnt pressure into a purchase which as a first time car buyer was great. Definitely recommend reaching out and working with him.
Ryan A has been working with me for a number of weeks. He has a good grasp of the type of cars I am interested in and frequently sends me things that come across his desk that he thinks I might like.
I knew exactly which trim / model of car I wanted. Staff was professional and helpful. Pricing was as expected. It took some time waiting for the finance department, but it was late on a Saturday. Delivery of vehicle was delayed waiting for DMV to provide license plates but dealer made the effort to get temporary plates and registration. I recommend Imperial Hyundai.
Had a great experience here. Ryan our salesman was professional and I am very happy with my purchase.
Thank you, to Nic Oden At Imperial Hyundai Milford for a great car buying experience. Helped me buy a great car within my budget.
Great dealership The sales person, Emily Gomes is unbelievable. She did the possible and impossible to make me happy as a costumer. Her attitude, kindness and professionalism is above the normal. I love Hyundai and for my next car Ill be there, again, buying from her, just to have the pleasure to see her again. Or, maybe, just stop by to have a coffee. Thanks Imperial and specially thanks Emily.
I recently purchased a CPO Palisade and the experience was smooth and courteous. The staff is well informed and very helpful-- we were helped by Ahmed Mansour - he was very responsive! The showroom has a great vibe and decoration from Marvel Cinematic Universe.
Nic Oden was great during the whole process of buying my new car. He even went the extra mile and delivered my car to my home because I was sick on pickup day. Nic deserves 5 stars.However, Imperial Hyundai is a different story. It was issue after issue trying to buy my new vehicle. I was originally given a different MSRP than what was posted online. The sales manager gave me the most nonsense answer ever about the elevated MSRP and tried to use backwards math using numbers that were based of different incentives and discounts. He never gave a straightforward answer and it took an entire week before my car was ready. Ive never had more trouble purchasing anything in my entire life. Everyone I interacted with EXCEPT the sales manager was very kind. The sales manager said things just to say things and it seemed he was just making things up to make himself seem less deceptive. The sales manager gets 1 star in my opinion. It should never take 7 days to buy a car, especially if all the paperwork and payments are completed within 24 hours of coming to an agreement.
Picked up a great clean used 2015 Kia Sorento a couple weeks ago and its running great. Their salesman Filpe was a great help in answering all my questions and worries about picking up a used car. Highly recommend him for all your needs!
Worked with Nic Oden over the weekend to purchase a Santa Fe. Off the bat, Imperial had the greatest selection of inventory we had seen thus far. With new cars being in high demand, we were excited that Imperial had several options, including the exact trim and package we were looking for. Nic was extremely patient throughout the process as well as found several rebates that we qualified for. If you are looking for a car right now in this crazy market, go see Nic at Imperial. He will make the process seamless.
I highly recommend this dealership and my sales rep, Will Valasquez! He was super helpful, got me exactly what I was looking for. Will and Matt (from the finance dept) were really great about helping me get my payments where I wanted them. I bought my 2019 Santa Fe on a very rainy and stormy Friday, and picked it up Saturday - couldnt have gone smoother!
My experience with Camila from Imperial was fantastic easy,simple...I highly recommend Imperial again Camila Assuncao was great with me great customer service.Thank you Camila for the fantastic job.