This is the best dealership I’ve ever been to, and will remain my only dealership going forward. As a single, young woman shopping alone, I felt so validated being recognized and being reassured my happiness was first priority. They got me an amazing deal, even during such a hard time with vehicles. Highly recommend seeing John (or honestly any sales consultant, considering a majority checked in on me even though my sale was only going to one of them.) my biggest hats off to Noland in financing- you made my day & reassured me with my prior horrific purchasing experiences elsewhere. You got another lifer!!

I have purchased my second cadillac in one year from Salesperson Jon Elliot. He is professional, knowledgeable, calm, and respectful. His demeanor puts you at ease. Any issue was handled calmly, carefully and efficiently. He is the reason for the five star rating. I cannot give the same rating to the finance person, Lou. He seemed put out with having to deal with us, with no appointment . He rushed to get me finished and presented me with financing options, which I noticed included extended warranty in each option. When I questioned him, he got very defensive saying if you had had this extra coverage you would have gotten more for your trade in I was happy with my trade in amount! He was very disrespectful. I will not work with him again. For my previous purchase I worked with Michael, and he was respectful, and knowledgeable. I would highly recommend asking for Michael specifically for your financing transactions.

They dont seem like they are in the business to sell cars. Sit in side with their feet up, maybe they test the comfort of chairs. Pretty pathetic honestly. Good thing others have wrxs in inventory

Great Service!! A very professional and courteous staff. I would definitely recommend for all your car service needs. 5-Star Service!!

Great experience, very professional, made me feel at home at the same time, thanks josh salesman!!!

Sent my wife to your store today to look at different models of Cadillac. As we have driven one for several years. She entered the show room & was ignored for 15 minutes by 2 salesmen sitting with there feet up on the window. Then a guy came in from the back & ask if she needed helpHe was helpful They valued her. Trade as fair, this car is very good condition, as your store did all service since new. I will be buying s new car this week, but it will not be here. Needless to say we will not be back & will tell all of our friendsJoe GrantEldridge, IA

I brought my Cadillac into McLaughlin Cadillac because there was a burning smell coming from my car. Fortunately, it wasnt anything serious, but in the process they discovered another problem and fix that as well. Bonus! I was able to use my Cadillac reward points to pay for the service.

Wonderful! I bought a beautiful used Mazda.

Great people and a great philosophy on selling cars but the real deal is the way they treat the customers. Whether you are buying a new Cadillac or an older Mazda you get the same great service and attention. Great experience for my daughter buying her first car.

I recently put a new battery in my 2013 Buick LaCrosse Premium that I bought from McLaughlin in 2015. After the new battery was installed, the sunroof wouldnt operate. I learned online that sometimes the sunroof needs to be reset after the battery has been disconnected. So, I made an appointment at McLaughlin. They told me it would take about 30 minutes to run the necessary procedure. They received the car at 11:00 am. I said I would wait. Two hours later, a young man with a clipboard found me and began to explain that the sunroof motor was burnt up, and for almost $800.00 they could special-order the part and fix it. I said I thought it was unlikely that the motor was bad, and repeated the battery story. I asked him about the reset procedure, and he acted like he didnt know what I was talking about. He said a Master Mechanic with more experience than you says the motor is bad. I said I was sure it wasnt and I certainly wasnt going to pay $800.00 for that kind of repair. As I was about to get in my car to leave, I noticed that the post behind my driver door was crushed in as if someone had tried to pry the door open! When I loudly asked What happened here?!, the kid said, It was like that when you brought it in!. WOW! No, it wasnt! They stuck to their story until it was obvious I wasnt leaving without satisfaction. I suspect they must have locked the keys in the car and tried to force the door open. They actually admitted they NEVER BROUGHT THE CAR INTO THE SHOP (How did they test the motor?), so I wonder what they were doing for the two hours I was waiting? They eventually did order install a new post panel at their expense. But, the rest of the story is this: A few days later, I decided to take the car to Mills Chevrolet on Elmore Avenue in Davenport. I told them my story and - 20 minutes later I was on my way home with the sunroof working and my car freshly washed! Total Charge: $0.00. Huh. The motor was fine - just needed a simple 2-minute reset procedure. Guess who gets all my business from now on?

MCLAUGHLIN MOTORS SUBARU IN MOLINE ILLINOIS IS THE MOST DISHONEST DEALERSHIP & SERVICE IN ALL OF THE QUAD CITIES and Beyond!!!! If I could leave a negative stars, I would. The sales department is just as SUPER shady. But THE SERVICE DEPARTMENT IS COMPLETELY DISHONEST! They really should be investigated for deceptive practices, i.e. bait and switching. Not bothering to talk to the customer or ask the proper questions and getting important information needed to service you adequately. When you get your car trapped down there, they then tell you the repair is going to cost you 10x+ the amount. I found SHERRIE SCHMITT (Service) & Michelle GAU (Service Manager) to be extremely un-knowledgeable, arrogant, ignorant and revengeful when they are TOTALLY WRONG!I called to ask what it would cost to fix my car - Sherri didnt bother to talk to me about the repair other than she just threw me a price at me. Then when I got my non-running car towed there said it was going to cost way more then they told me. Well, if Sherri would have bothered to talk to me about the service I needed, I would have made a good decision and not towed it to McLaughlin because having McLaughlin work on it was going to be way too expensive. Completely a clear case of bait and switch. I would have NEVER paid to tow my car there if they were going to do nothing other than increase the price from $116 to $1,800!!!In addition, this wasnt my first HORRIBLE experience there and for me 3 strikes and youre OUT! When we came to a settlement on our situation - MICHELLE GAU, the service manager, OUT OF SPITE, REVENGEFULLY called QC Towing to tow my vehicle, KNOWING I called a another towing company to collect my car - They BLOCKED my car in to make it impossible to remove my car - holding it hostage EVEN AFTER I was extorted to pay them for exactly NOTHING!Can you believe it?!? They were gonna have my car impounded less than an hour of paying them and they KNEW I called a tow truck. All because I didnt get my car off their lot fast enough?!?!...lucky for me my tow truck driver took my car BEFORE QC TOWING could get to it.McLaughlin doesnt care about their customers unless you are a senior citizen who only buys a brand new Cadillac for $80,000 and allow them to fix everything on the car without asking questions. McLaughlin prefer customers they can take advantage of, and that is it!!!McLaughlin claim to be a ‘family’ dealership. They are NOT! McLaughlin is only interested in you if you are a customer who wants to drop a ton of money on repairs without asking questions. They don’t take the time to ask the right questions, to make you feel like they are there to serve and help you. Sherri SCHMITT, at McLaughlin couldn’t be inconvenience to even take my call or call me back to ask me exactly what I was need of and then mad at ME for quoting me the wrong price. Hey, McLaughlin, please hire people who care about customers and not the bottom line of up-selling to make more money. Every customer matters, not just the ones with deep pockets. I WILL NEVER EVER TAKE ANY CAR DOWN THERE FOR REPAIR OR SERVICE AGAIN!!! I will absolutely will be sharing my DISAPPROVAL & ABSOLUTELY DISGUST with anyone who is interested in a car or in need of service. I will be delighted to tell them to AVOID MCLAUGHLIN MOTORS OF MOLINE, ILLINOIS like the PLAGUE!!!* below is a picture that shows them blocking my car in at the dealership & McLaughlin (Michelle GAU) called a tow truck company immediately to impound my car just minutes after paying them for doing nothing.Shame on you McLaughlin!

Dealership is all about customer experience and convenience!

Very nice people and easy to work with online

Very good and professional

Received courteous and timely service on my 2015 XTS. All the staff there were very helpful and assured that my vehicle service was done properly and returned to me in a clean condition along with an explanation of what was done and what might need attention in the near future.

Everyone was kind and considerate. Very nice experience. Thank you!

Amazing experience is all I can say. The sales staff and finance staff were so incredibly friendly and helpful with everything and answered every little question we had. Namely Brandon Ellis at the Cadillac showroom, and the finance guy whose name I cannot remember, but I hope my name is on his record so he gets credit for our purchase.When we showed up, the car we wanted to looked at was washed and warming up outside in the frigid -1 temps. We were able to take it on an extensive test drive. We came back and talked price.. These guys really wanted to be helpful and sell us the car that would make us happy. Every time I made a counter offer, Brandon would come back with a fantastic compromise and we met a great deal on the car we wanted. He explained that they make their profits by selling lots of cars every month at amazing prices, as opposed to selling a few at higher prices. Thats when I knew for sure I came to the right place. They worked with us and stayed way past their closing time to process paperwork and get us out the door with the car we chose.I would definitely recommend these guys for car purchases. I am overwhelmed with joy from this experience and the beastly car I now have in my name! Please, shop here, give these fellas your business. They deserve it!

Tremendous. It had been 17 years since i bought a car. But I pulled in and it was the first place i looked and Greg was amazing in making me feel welcome at McLaughlins I knew I would be happy and I am. I now am a proud owner of a beautiful vehicle. They really treated me good. Thank you for such a great experience.

Wouldnt service my Cadillac warranty told me/ recommend to go to dealership where I purchased. Also never returned my call, over 1 week and left a message. 1st and last time I have been there. Showed up show room told me to go to service, service sent me to body shop. Body shop had to schedule appointment. Waste of time for a run around. 3rd Cadillac I have owned and wont be back McLaughlin, even if I must go 1.5hrs out of my way. They were nice but no resolution. Use your own judgment as everyones experience will differ.Also posted on doors you must wear a mask due to covid19, but all of their team wasnt also wasnt following same expectations on both visits.Brady Deery had no trouble correcting my issues.

Their facility is always clean and bright. Im always called by name and made to feel welcome! They have knowledgeable people who take the time they need to get it right the first time!As always, the service department went above and beyond my expectations! Always friendly and polite! Anthony is an outstanding representative of the McLaughlin tradition of customer service!As always....excellent! Wouldnt go anywhere else!

Fantastic sales and service. Very professional and friendly. Sales experience has been great. Willing to work find a vehicle that fits what I am looking for and keep me within my desired payment.Service is equally impressive. Fast courteous and reasonably priced. My future vehicles will also be from Mclaughlin.

Love love love the service! But would have been nice to receive a phone call that my parts were on backorder. I thought my car would be finished in a day and it took a week. No big deal as I was given a nice loaner. But I had to call twice to find out what the holdup was. Still love the service and will definitely continue using it!

Mclaughlin provides caring and quality service. Everyone there is friendly and kind. Justin took time to explain all aspects of body work to be done. Even called me with updates. Receptionist was also friendly. I did not notice her name.

Usually good experiences with the service department but they had no info on the status of my car in their system and I was forced into dealing with the service manager directly because he’s the only one that knew what the issue was I was told? Very frustrating game of phone tag.

Got indicator light that one tire was at 17 psi. Service adviser immediately accepted me on walk-in basis and provided shuttle service home so I would not have to wait for an opening.They found a very large bolt embedded in the tire. Shuttle returned and drove me to pick up my car.On top of all this, the price was very reasonable.What a terrific team you have!!!!And by the way, the shuttle driver was very friendly.. Not that others are not. He sort of stood out.

I was very impressed with their service. I astounded with the personal service and attentions that McLaughlin Cadillac showed to me. This is the kind of business I love to support, and I will be back!

We decided to drop into your place one Saturday afternoon, just to test drive a SRX. Well, what was there not to like.....the cost was a bit more than we were wanting to spend. Then out came this salesman named Jon Elliott. He made us feel comfortable, and we thought we would go ahead and get a trade in appraisal. We left, and on Monday Jon called. We were still undecided, and we decided to test drive a few other makes of cars. Jon tried to put a deal together and also tried to locate a different vehicle for us. We did not end up getting one from another lot, but we are happy with the one we have. Jon, is a valuable asset to McLaughlins. We have to say we appreciated his patience, knowledge, and professionalism. I am not sure of anyone who totally enjoys buying a car and all the negotiations that go into it, but Jon made the process a pleasant one!

Friendly attentive staff. Fast service!

It was complete, very courteous and accomplished in short order. Excellent experience!

I Bought my new car today at McLaughlin.Thanks to Dan our salesman and all the sales staff we had a wonderful car buying experience.They made sure that we were completely happy for the whole transaction.We would not go any place else!Thank You McLaughlin sales staff!

I worked with Scott Schnabel and he was awesome. He was super honest and patient with me. I will go to him again when I am ready for another car and refer him to anyone.I also love my new (to me) Chevy Equinox.

Most unprofessional sales experience I’ve ever had. Called Scott Schnabel and got the run around. Didn’t return calls in a timely manner. Unlitmately made a deal then they sold the car to someone else that night. They did not honor the deal they made with me and blew me off. Beware dealing with this dealership! Joe, the sales manager was nice enough on the phone, but still did not honor the deal they had made with me earlier. Very disappointing experience and will never got my business. Avoid Scott at all costs, he will not get your deal done.

Great popcorn made at this store in front of u

SCOTT YOUR THE MAN!!!! BLESSINGS FROM THE BROOKS FAMILY. APPRECIATE YOUR HELP AND YOUR TIME ON YOUR DAY OFF. LOVE FOR THE WHOLE DEALERSHIP (MCLAUGHLIN CADILLAC)

Bought a used 2013 Cadillac CTS here 2 years ago and its been the worst car and even worse service I have ever experienced. (Ive been a GM owner my entire life) Many warranty problems and a pure waste of time and money. Out of warranty now (after 2 transmissions) and my transmission is still junk. This car and dealership has turned me away from ever wanting to own another General Motors product. Very disappointed.UpdateOne of the few complaints on my final mileage warranty check was that the hub sounded loud like it was going bad... They said its fine. Four weeks later, hub is out and I had to pay to have it replaced. Basically because they are a dealership and they can play God and fix whats broke OR just tell you all is fine and do nothing. This is wrong.

They had the car we wanted and bought it.

From the sales people to service, you cant go wrong with McLaughlin. Timely, respectful, and courteous.....and my XTS is a head-turner.

Dan in sales is excellent! Go see him for a great experience!

The McLaughlin Motors team does a great job of providing thoughtful, attentive service. I highly recommend McLaughlin Motors!

Never had a worst experience, and they steal from you.Bought a 2016 Maxima from them, and was troy me from the start, first we were told we could not take the car the night because it was to late. Ok, np we said told us to come back 3 days later on Thursday because it was there late night open. I explain to them that is fine but I will have to work that night and cant be there so if there is anything I need to sign I need to do it now, I am told it will not be a problem. So we put 5000 cash down I request gap and tire and rim protection sign what they go e me and we leave. So Thurday I get a call at work they are not going to give my Fiance the car because they need me there... REALLY!!!! So after fighting with them and when I finally say keep the car and give me my money back....I get whoa now we can just Being you the paperwork on a later date. Then we never get any paperwork for the payment come to find out they messed the paperwork up so bad bank could not even set up a loan, so guess what some how Payne t is still do on the Aug 24, that we cant pay since loan is not set up....not sure how that worked but it did. Then Fiance hit a pothole and ruined a rim, and guess what McLaughlin says oh you never put that on. Then we have the loan refinanced through our bank since it will save us $3500, and we call to get the refund of the gap insurance and guess what again they say you did not pay for that and we had you Fiance sign a waiver oh and no we didnt need you signature even though the loan is in your name!!!!!!! So they took advantage of my Fiance, stole money I know I have them (gap/tire), messed up paperwork, and tries not to give me the car. Any else feel a scam here??? Whatever you do, do not buy from any Joe(finance or sales) or better yet stay as far away from this dealership as you can. They are a bunch of thiefs.

Super 👌

I could hear and feel a wobbling sound in my back tires, the onsite service representative refused to give up and they found the problem. THANK YOU!!

As usual..........first class service from friendly employees.

Subaru dealership. Excellent customer service.

Called to have someone help me find the location of the BCM and instead of taking his time to make sure I found it he told me “I don’t know I have customers bye”

Good service department!

Nice Folks

Wouldnt go back.

Good service