I would really grade this store with no stars at all, my name is Carlos C, and my partner Art F, retired chief in the navy and realtor property manager and co owner of a construction company in san diego california, i do have an account with Sherwin Williams but I may just not use it any longer after this incident. First off customer service i so, so, so, so horrible, starting with a lady claiming to be THE manager, her name i couldnt see her shirt emblem well, but it was around 1.30 pm monday august 30th, 2021very rude and very bad temper towards me and my partner, arguing about a color match that we requested, she gave us the wrong color, i saw it would not match our sample, when she showed me her results, she kept saying that we had to pay for something we ordered, I said if you can please match it to the sample i will pay, she said, well you ordered like this so you take it, I said i wont take it, and wont pay for it either, I found out they did not have the Glosssy white paint, she told us that info after i started defending myself, this somehow escalated where she was so angry at me that my partner stepped in and explained that we would not take her mistake to our customers house and paint our clients house with the wrong color match just because she wanted to, i cant recall name could be Priscilla that store manager, she does not belong in any job that requires customer service.well hopefully a district manager can see this review find out her name and really have a loooong conversation, immediately after that we went to Dunn Edwards Paintsopened up a new account and Vista Paint, as well they were sooooooooo different they helped and gave us exactly what we needed, we will now start doing business Vista and Dunn, we have many contracts for homes that need painting and wont be using Sherwin. Be careful and make sure you get what you order and always bring a sample to color match, i hope That lady manager learns a lesson and perhaps a better attitude towards any customer will help her be a better person, I will be contacting my friends that have accounts here and let them know about this. The Only reason i put one star is because it would not let me post without 1 star, but really this place deserves NO stars, or minus stars.

I have used this store several times, and each time I have received the same great experience: selection, quality and customer service are all top notch. I have also used the website to place a reorder for paint and supplies, and it was seamless. The website works well and the pick-up was fast and convenient.

Great place to buy paint. They always write down the colors and formulas on the can just in case you run out ten years from now. The employees are mostly young but very helpful. They color matched a patch for me, and too the time to dry their sample and adjust the mix to ensure a good match. Ian is especially helpful and courteous.

Excellent service! Danelle rocks paint! Very knowledgeable and helpful. When I need expert paint matching, Danelle is a go to... Thanks Sherwin Williams for providing expert people like Danelle.

Terrible experience today at this store. Went in looking for wallpaper came home crying.Thanks to the on-site manager Danielle, if that’s really her name. I exposed my nose because I couldn’t breathe, hello! she threaten to call the cops on me. Unbelievable! Everyone on the face of this earth is on edge right now no one knows what’s really happening with this pandemic, it’s understandable.. However if you choose to work with the public you need to be calm! Picking up the phone to call the cops because I exposed my nose is very extreme! Uncalled for and unnecessary. If you’re paranoid it’s best you stay home why work with the public. If you don’t feel safe at work stay home until the pandemic is over you’re only making things worse!! Owner, Stop with the none caring automatic response!

They are awesome at this store! Very helpful. Had exactly what I needed with prompt and courteous service!

The person who helped us was very friendly, helpful and professional

Went in to pick out paint samples, was never greated by anybody the entire time I was there. After the associate was done helping the person at the counter, they disappeared in the back room never to be seen again the rest of the time I was there. So we left and will take our business elsewhere...

I am not happy with my visit I do not like being forced to wear a mask in a store that is empty. I do not like being forced to wear a mask when it is not mandatory in my county. I painted my house 3 years ago and it looks terrible and I have to do it again because the best paint that you guys sell is completely faded . At almost $100 a gallon I thought this paint would be better than others but its not

They are incredibly helpful ☺️

Beware the mask gustopo! 😷2 stars only because the gentleman and I do me young gentle man was professional and helpful. For 30 minutes I was in the store with a faceshield mask because I was trying to buy stain for log siding on my house and sample colors for the railings and trim. My painter Carlos has been doing paint for 35 years. He loves Sherwin Williams paint and highly recommends it. He would give it 5 stars for the quality of paint, Im sure!So I went there so pick out samples of colors that would look well together. I was impressed with the brochures their Woodscapes stains have. They can help you to see how different colors compliment each other. I picked those up at the Temecula store but was sent to Murietta to get the stains because I was told they they have more selection.After 30 minutes of being in the Murietta store, interacting with store clerk, waiting for mixing, buying a stain brush, and paying for my merchandise, a woman (who might be the manager) finally tells me my mask is unsuitable for the store and that next time I need to wear a different one. (Mind you Ive ready been to another Sherwin Williams 3x in a week in where that has not been a problem)All I can say is I walked out of there confused and disappointed feeling like I was reprimanded by a power tripping mask gustopo.With so many other Sherwin Williams stores around town to shop in, I would choose another more pleasurable location.

I was greeted immediately upon entry, which is always nice. Every member of staff was helpful and friendly. All associates behaved like they enjoyed their work and wanted to be there. Very respectful and friendly staff.

I have been buying paint from this store. They have the highest quality I have ever used and I like the way they treat me. I hope they do so to all their clients.

Don’t waste your time and money at Home Depot - I tried that and got 0 out of 5 right. The guys at Sherman Williams saved the day! They got 5 out of 5 paint matches perfect!!! Thanks so much!

I needed to match paint on my new house and the paint codes were obsolete. I ordered a paint sample from the company and took it to Lowe’s. Their match was horrible. I took it to Sherwin-Williams in Temecula cal and was greeted by Danielle who was so nice and said we’ll take care of you. She put a spot of the mix on my sample and I couldn’t see it because it blended so well. After coming home and painting my stucco it looked lighter but after drying you can’t see the difference. I will always come back to her for my painting needs.

Danielle was very helpful. Very pleasant staff every time i have been in there.

Great customer service

I have always used your store. I would have my friends and family use it also.I love your paint but it is getting up there in price.

Staff is knowledgeable and are more than capable when it comes to assisting your paint and paint supply needs. Also very friendly and communication skills are high.

Great paint and customer service at this location. These folks will get you in and out so you can get to work and stop fooling around at the store.

$ 52.00 for one low end gallon of paint. Thats with 10% off. Talk about ripping people off. I work in the industry and most of the high quality paints dont even cost that much.

The staff is very knowledgeable about the product. Great customer service.

Good paint store. They know their stuff.

The manager (Kyle) and staff (Luis) were very helpful in helping find the wallpaper we ended up with, and in showing us how to use the online site to order it. Kyle showed us a sample book that was no yet shown on the online site, while Luis found out how to order it when the site would not pull up the product number on the back of the sample.

If you had given us free sample paints instead of having to buy a quart. We are just trying to figure out colors at this point. Dunn Edwards gave us free smaller samples.

The best customer service with danielle and Luis.

Service was great and the guy I dealt with was very knowledgeable and helpful. Their concrete stain is excellent.

They dont know what Chalk Paint is (not to be confused with chalkboard paint).

They were very helpful. They remix paint and I purchased more

Great service. Good paint. Knowledgeable employees.

Best paint quality, knowledgable professionals, awesome customer service, great selection! I dont buy paint anywhere else.

Helpful people working there. You can also order wallpaper.

Great staff. Very helpful and always happy.

The staff couldnt be more helpful. The super paint is the best.

Great customer service from Luis!!!!

The employees were friendly and knowledgeable.

Excellent customer service

Extremely courteous and helpful employees

The staff are very helpful

Quick, friendly, efficient help.

Best quality paint

Very rude

Having more sales

Great customer service

Very slow service. Had to wait 30 minutes to get acknowledgement. Go to Lowes or home depot.

Paint products