Took our vehicle in for a Recall fix No cost to us. They did fix the car.. However.. There were food wrappings left in the car from their snacking. Grease stains on our dash along with grease stains on both front seats all over the seats. The interior was absolutely disgusting when they were finished. There were scratches near door handle from closing door so many times. Looks as if a wedding ring was the culprit. Mind you this vehicle was immaculate shape interior and exterior when it went in. Then comes out looking like teenagers had it for the weekend.I even washed the exterior and detailed the inside of the rental car I received.

Went to my go to guy, Charles Davis, traded my 2021 Chevy Colorado ZR2 on a 2021 Ford Ranger Tremor, Charles searched and found the truck I wonted and the color I wonted, got a great deal and saved money in the process. Such a great deal that my son went and bought a Black Ford Ranger Tremor the same day. Thanks Charles we’ll be back.

My hubby and I have bought all our cars from here, always will. Great place!! The people here are awesome. Great deals, always help you get exactly what you are looking for. They helped my hubby surprise me with my new Suv 😊. Yall are amazing!!

My experience with Long Lewis in Muscle Shoals was GREAT! Blake Stutts was my sales professional. He is AWESOME. Blake made certain my trade and purchase was handled quickly, efficiently and to my complete satisfaction. Best of all - I love my NEW Lincoln and I love my new dealership. Everyone involved in my experience at Long Lewis were friendly, knowledgeable and professional. Id recommend Long Lewis Shoals to anyone who appreciates honesty and TRUE customer service.

Top notch service at Long Lewis Ford! Everyone was very professional and polite, made the purchase so much better than any other visit to a dealership I’ve ever had. Keep up the amazing!

Our sales representative Jamey went above and beyond for us. After finally finding exactly what we were looking for the transition went fast and great. All the people are very polite and professional. We will never buy anywhere else now.

Woodie Belk is a great salesman, fun guy, experienced,and a tune to what he sells and looks after his customers.

Had a good experience with my first vehicle from them and I had one with my current. Definitely ask for Katie Dunn!!

JD was amazing at helping us get our new 2022 Taos!

UPDATEDA HUGE THANK YOU to those at Long Lewis Ford. After a few emails & being able to communicate with the right people there, I have now been able to speak with the service dept, adviser, and others. My issues with the lack of communication, and lack of service is being resolved and I cannot THANK YOU enough!!! Life is hard, times are crazy, everyone gets thrown curve balls now & then. It is how well we do, or do not deal with them, that matters. Communication is key and now, thanks to actually being able to communicate with someone about the issues, they are being resolved.I have never had such bad service. They cannot be bothered to answer the phone call, yet, they will not return a call either. So, how are the customers supposed to get informed of ANY service, parts, prices or even WHEN or IF their vehichle is ready??? The worst experience to date!

Wonderful sales people and all questions answered and they were able to find a car that matched the price I was looking for

Ive always had a great experience with the sales staff at Long Lewis. I would recommend this dealership to anyone that wants a great car buying experience without any pressure to buy a vehicle. Everyone there is very friendly.

Ok, so yes times are tough for dealers, but myopic fixes are bites in the butt long term.I have purchased four new vehicles from Long Lewis Ford. Always, until my last purchase, had the best price and best service. Not so any more. Price was basically full sticker. No more tech help from there young tech savvy young employees. Service terrible. Order a part three times, maybe it came in the third. But they were supposed to call me, no cigar.Tried to get an oil change. People at quick service desk would not even look up to see what I needed. Went in and was told, service only with appointment, even though all three stalks were empty. Went to Walmart, in and out in 30 minutes. Tried again today for oil change and tire rotation. When you call, you get a computer. It told me I must make an appointment no less than 48 hours ahead. Nobody in the shop. Tried calling the phone number. Answered by someone asking what department and location. They tried unsuccessfully to have the phone answered. Told me to leave my name and number and someone would get back to me. Went to Walmart, in and out in 45 minutes.Upshot: next time I will shop around for the best deal on a new vehicle. Will no longer expect the best deal from along Lewis. Next time I need non warrantee service, straight to Walmart, without even trying Long Lewis Quick Lane. They dont want my business, made that amply clear.Never thought that overall they would go, in all categories, from an A+ to a C-. It thats what myopia does. Really too bad.

My experience with the Quicklane was fantastic. In and out very fast, the technician was great, and Breanna did an excellent job. Even spoke with the manager Austin briefly and he was extremely nice. Overall very good experience and will definitely be back.

Purchased a 60,000 dollar used truck that I was told the dealership checks everything on truck before selling it. Had truck about two months now and brakes making noise. I changed pads and this is what they look like. One rotor needs to be replaced. There is no way they went over truck before selling. Very disappointed with dealership

Unfortunately, I bought my used Ford from another dealership and after finding out all that was wrong with it took it ti Long Lewis and the parts department was excellent in helping me to find the parts for a vehicle that honest dealerships would have never GREENLIGHTED to be sold in the shape mine was sold to me in. Long Lewis is LOCAL in the Shoals!

A big Thank you to Woodie Belk and the team for help with the purchase of our 2022 ford truck! Yall went above and beyond.

They took the frustration out of buying a new car. Everything was so easy and fast. I highly recommend visiting Long-Lewis if you are looking for a new or used vehicle.

Adrienne and the sales staff went out of their way to ensure that we purchased the vehicle that we desired. We were blown away with their offer to drive the vehicle to our home to make sure it would fit in our garage. We already knew about their A+ rated service department, as they service all of our vehicles. This is our 2nd vehicle purchase from Long-Lewis and they will be the only dealership that we patronize. The best in North Alabama!

The writing was on the wall when the spare key on the car I purchased three years ago was to much to find and give me.In December of 2020 a dog sprinted in front of my vehicle and did a considerable amount of damage. Being fully insured by the insurance company long Lewis partners with, there is an insinuation that theyll be working together. Two months later the car was returned, only to get stuck in first gear less than a week later. It started the week of the snow storm so for safety we waited until after to schedule a service appointment. The shoals location set the appointment for a MONTH out, only to call the week before and cancel, because they dont do transmission work. We scheduled the Florence location for service and learned that the harness to the transmission was smashed in the accident and the shoals location either didnt look or someone is terrible at their job. I cant figure out if there was anyone who checked it out at the shoals location because you cant get through to anyone in service. It feels like a severe failure on the part of the shoals service for letting the car leave like this in the first place. I feel literally robbed. I know that the money my family earns and works for means nothing to anyone else but my family, but how am I supposed to protect it when a million dollar company can get away with this? I was planning and saving to buy a new car this year but since my down payment just got stripped from my savings I guess Ill save up and NEVER buy from here again, Or use the service department.

I would recommend Long-Lewis to anyone looking to purchase a new vehicle. 5 Stars all across the board!

Loved the way the price is what you get and just add tax. Nothing extra to pop up in your price unless your asked if you want to add the extras they may offer. Love my new vehicle!

I had a wonderful experience trading in my car. Everyone was wonderful to work with, there was no wasted time, and they made buying my 2021 Volkswagen Jetta R-Line easy. Stephen Larrimore and Michael Gregory are great people and know their stuff.

I only gave 1 star because you cannot leave a review unless you give at least 1 starI called and made an appointment to drop off my Caravan to get the spark plugs changed. When I arrived for my appointment, I was told that they would not be able to get to it for a week or so.Why set an appointment for today if your not going to look at it for a week or so? I asked.Sir your the one who set the appointment, not us.Why wouldnt you have told me that when you set the appointment?Again sir, I didnt set the appointment, why didnt you ask whoever did set the appointment?I can find another repair shop a lot easier than I can handle the smart mouthed kid behind the counter.

Wonderful Experience! I generally hate the car-buying process, but the folks at Long-Lewis Ford Lincoln have shown me that it can be an easy, fair, and enjoyable process. Cant recommend them enough!

I took my 2000 F 150 in for service. The staff is friendly and very professional. Thank you to Austin Wear and the crew for great service. The Cafe staff was also wonderful. Ill be back again.

Saturday, March 09, I had to work until 2 pm so I went ahead and submitted an app online on Long Lewis’ website. I received a call about 10 AM and received a few different links to various vehicles that I was looking at purchasing. I decided on one and was approved before I even left work. When I arrived, Shannon had my vehicle brought around. My husband and I took it for a test drive. Within an hour and a half of arrival, we were driving away in our new truck! Easiest experience ever purchasing a vehicle! I told my brother and Monday he was at Long Lewis and Shannon helped him purchase his new 2018 Explorer. Definitely recommend😁

Blake was very helpful, knowledgeable about everything, and most important he never made me feel pressured. I felt helped, not sold to which is very rare in my experience with car shopping. He took a lot of time to help me, and even when his coworker had an emergency and he had to help that customer I never felt neglected. He is a fantastic sales consultant and I would recommend him to all my friends and family, and will definitely be back to see him when I am ready to purchase another vehicle. I came in looking for a very specific car that had actually already been out on a test drive and eventually sold. Blake found another vehicle that actually fit better in my price range, and still had everything I wanted..Regarding the finance department, everyone was very helpful. I had to have my wild toddler with me for most of the financial experience and no one made me feel bad about her running wild, and in fact were very accommodating by giving her toys and things to play with. I felt so welcome, and was given great detail about all of the financial information.

Excellent rental support Jason is the best highly recommend

I love love love my new 2018 Mustang GT. Kenny Soeder at Long Lewis made buying my new car a surprisingly pleasant experience. Ill never use another dealer again. I worked hard with my credit union to get what I thought was a very low interest rate but the team at Long Lewis set me up at 0% interest!! I was blown away! Not only that, but even the financial office was smooth and extremely friendly and helpful. Dealerships in the past have been okay right up untill the time you have to go see the finance guy whos then all of a sudden treating you like you missed the last 3 payments... Not at Long Lewis though. An awesome team and a wonderful set of people. I even dropped by my dealers house the following week on Labor day and got a slab of ribs, lol how about that!

Dropped off my 2016 Mustang June 22 for ac problems. It has less than 20k miles. Picked it up on 25th and had it back the 26th because it was still blowing hot air by the time I made it home. I have called Ford and they wont cover under warranty even though it is a known issue. Anyways. After another week of not hearing anything I got a call that said another issue was found and it would be fixed the following Monday 7-6Called 7-7 and was told it would be done 7-8. Got another call on 7-8 to come pick up a rental after 3 weeks of it being there.After picking up my rental on 7-9 it was another 2-3 weeks before calling Long Lewis because I still had not got an update on my car.I do finally have my car back after a total of 50 days if it being worked onIt now has a rattle in the dash from the work performed and also when I picked it up it had 4 miles until empty!If you need your Ford worked on, do NOT take it here.

Jake-Whitney- I dropped my truck off Tuesday and made 3 trips back and forth up there with my wife and 6 month old baby for Oil change (Oil life meter was not reset, no other fluid top offs or air filter check, no paperwork for oil change, scratch on fender from changing oil), Tire rotation (I hope was completed- I dont have the paperwork on it. Cant tell if it was done or not), 2 recalls (Fords fault -Complete as far as I know) and tailgate piece replaced (Completely ignored-Will have to follow up next week). Got my truck back late Friday. 3-4 days for half*** work. I could have taken my truck to Havoline 15 minute oil change and ordered the tailgate piece over the phone from ford and been much happier.I have spent $180,000 on vehicles in the last 13 months and had just sent a guy that works for me to buy a $60,000 truck from them the week prior. They wouldnt even give me a $30 loaner

Second purchase from Long Lewis, & as a guy who appreciates good customer service Ill definitely come back, and/or recommend these guys. Both purchases were for the wife & fellows you know how that goes Everyone at Long Lewis were prompt, courteous, and willing to accommodate. The purchase was just straight forward & flawless, I did both via the internet and they delivered the vehicle to us. That said ease of access was outstanding!

Blake is always my go to when it comes to buying a vehicle. He makes the process crazy simple and always gets me exactly what I want. You can’t go wrong trading with Blake! I called him and told him what I wanted and he made it happen.. Ethan Holt is the only person I will deal with in the finance Dept. He makes the process simple and easy and always explains things to where I can understand. He’s never high pressure and always makes me feel comfortable..

The service department was friendly and very professional during my issue with my 2020 Escape Hybrid. I had traveled 3000 miles away from my home in Washington and these kind folks took me in without an appointment and resolved the issue. Thank you for your southern hospitality!

WORST PLACE TO TAKE VEHICLE FOR REPAIRS, THEY WILL KEEP YOUR VEHICLE FOR WEEKS AND YOULL STILL HAVE THE SAME PROBLEM AS BEFORE, ALL ABOUT MONEY. DO NOT LET THEM KNOW YOU NEED IT, THEY WILL KEEP IT EVEN LONGER. O STAR WOULD BE BETTER..NO NEED TO REPLY BACK

I took time off my school, so I could get my belt changed, and oil changed. Then told me because my 2009 car had an oil leak they could not change the belt n I would have to call to make another appointment...... after spending 2 hours waiting........

Had an appointment at 4pm very interested in a vehicle, cash in hand. left work early, live about 1 1/2 hours from Alabama and arrived to be told the vehicle was sold two hours prior by another associate. I should of been contacted before I even left my home that it was sold. And also that’s very upsetting considering I had an appointment and they sold the vehicle. Very unhappy with this dealership and they will never have my business.

Rented a cargo van to move some furniture. Reasonable rate. Excellent staff.

Sarah helped me with a vehicle that was previously sold here, was a great help! Thank you again!

Blake gave an excellent and easy stress free experience into buying my first car. I was very satisfied with the professionalism and and personal touch Blake offers from a customer experience. I will 110% refer Blake to anybody interested in buying a new car wether it be a Ford, Lincoln, Volkswagen, or any vehicle the Long Lewis franchise offers. Keep it up Blake!-Evan Byrd.

Tracy Denton went above and beyond my expectations and her customer service to provide me with the best deal I could get on a truck no one else could get me in! Highly recommend!

Ed Blackburn is a stand up guy! He has always made sure we was taken care of here at Long-Lewis Ford Lincoln!! Also, our go to salesman has always been Keith Beane! He has always went above and beyond to help us get the vehicle we are looking for! While Keith is our go to salesman, there is plenty of awesome folks working here and I have seen how well they treat there customers!

There are no words to describe how awesome my car buying experience truly was. Tracy went above and beyond and everyone was incredibly friendly and helpful.

Came into the shop for a part recall. Excellent service. Very friendly. And quick!

I love my new VW. It is roomy and fun to drive. The quietness and ease of driving are awesome. The people at Long Lewis were very helpful and Mr HokeHampton and Mr Lowery made our experience wonderful. Thank you so much!

Sales are great,but service department is horrible and all yall with the 5.0 better hope it dont start using oil and knocking cause they WILL NOT cover it under warranty.They will tell you it is normal operating noise.🤬🤬🤬

Gotta see Shannon or Nina G. Absolutely the two best at what they do. Make you feel at ease and genuinely friendly. We love our gas saver. Dependable car too and my husband mainly uses it for work. He is on the road a lot so it has been very good for us. It’s a little Ford Fiesta and we spend only about $125 in gas every two weeks and that’s with my husband driving two hours one way some days and then driving around in the town he has to go to. So not bad at all believe me if it wasn’t for his used vehicle breaking down (no joke week before he started new job-God was involved in that one) on him we figured up we would spend about $300-$400 in gas every two weeks!!! Yes not joking. We had in our head that we couldn’t get a new car. Yep it is a brand new Fiesta. We love it!!! The payments are not bad or the insurance we pay every month. Go and see team Gibson they will get you going and my husband spent maybe an hour and a half there. Best experience ever buying a car.

I will never buy another car from any other dealership. Long-Lewis on florence has the best service, price and overall experience.

Service is smooth. We went for renting a van. They suggest so many options as well for your situation. Very generous.

We bought our 5th car from Long Lewis recently. As usual we loved our experience. Easy, quick, and smooth. We will not use another dealership.

On December 2, we went to Long-Lewis Ford in Muscle Shoals, AL to look for a new vehicle. We had not owned a Ford vehicle in over 25 years. From the moment we enter the dealership we were treated with respect and kindness. Tracey Jackson, the sales rep with which we worked, was wonderful. She listened to us, and provided us with vehicle options that met our requests. Tracey was wonderful to work with. She did not pressure us to purchase immediately; however, she did a great job guiding us through the purchase process and finding the right vehicle for us. In fact, all of the staff with which we worked were excellent. I would definitely recommend this dealership.

Quick lane and car wash do great work and the people are awesome

Great experience! Our sales person was knowledgeable about the vehicle we bought. She was friendly, and never pushy! Very helpful! I love my new EDGE!!!!!

Thank you to Corey in the service department for handling my oil change problem. You did an outstanding job of making me feel better. I have using Long Lewis Ford in Muscle Shoals, for my service for over 13 years and have purchased several vehicles from them. Thank you again Corey! Marcia Kimbrough

This was the 2nd purchase Ive made with Long Lewis and I will definitely be back. I admit walking in this time with a couple of doubts... My credit has taken some serious hits the past few years but I got the type of vehicle that Ive always wanted. Big thanks to Austin Kincaid for working so hard to get me a good deal. You rock.

I have been buying my automobiles there for many years. Great experience every time. Friendly staff and I love my salesperson, Kenny works hard to get me the best deals at a price I can live with. If you havent already been to Long Lewis be sure to check out this dealership, you will be glad you did. Very nice lounge for you if you have to wait. There are free soft drinks, coffee and snacks!! Very clean bathrooms!! Again I must say my salesperson (Kenny) did an excellent job! The Finance Dept. Manager, Drew, is very nice and made me feel right at home. Very helpful. Everyone that works there are so friendly!! If you need a new or used vehicle be sure you check Long Lewis Ford Lincoln dealership before you go anywhere else.

Great customer service and friendly, helpful staff. Our sales rep, Keith Beene, worked to get us the best price for the new Escape and for our trade in. Anyone looking to buy a new or used car should definitely choose Long Lewis and ask for Keith.

So yesterday I went to a few different dealerships looking for a newer vehicle to drive back and forth to work everyday, And Ford was by far the best one I believe because of Jacob Parker. He helped me right off the bat. Super nice guy and not pushy like a lot of salesman are. Thank you so much for the help man it is greatly appreciated.

Easiest purchase of a vehicle ever made! My wife had been in a wreck, car totaled, I needed to purchase her a new one. I started by calling Bill Penny back (where I bought the now totaled car) and request a quote on exactly the same car that was totaled, only new. I explained that I didn’t have time to waste, give me best price up front. I was given the spill about all this money I would save, then quoted, and I quote “twenties something” for the car. Time wasted! In comes Long-Lewis. I made 1 call, asked for a salesperson, JD Hull answered this call. I asked exactly the same of him, quote me a specific car, don’t waste my time. JD, within a few minutes had sent me a video of two identical vehicles, 1 brand new, 1 a dealer program car with just a few miles on it, best price quotes on both cars, down to the penny. We picked our car out from a video, drove 30 extra miles to see it in person, would have bought it that day, but had not received insurance check just yet. 2 days later, received our insurance settlement and again I called JD at Long-Lewis, told him I would be by that evening to pick up my car. Everything was filled out and waiting for us to sign. They had found me the best rate and terms for my purchase too. I will definitely be back to see them again, as this was hands down, the best no pressure, no BS, car purchase ever made! Thank You JD Hull and Long-Lewis!!

Overall a decent experience. They were quick and easy to deal with for sure. I typically buy a vehicle every year or so and I got caught up and trusted them when I shouldn’t have.It was only after I drove 4 hours to buy my “certified” pre-owned truck that I received paperwork stating there had been an accident reported on the truck. Absolutely my fault for not checking prior but even CarGurus didn’t state there was a loss reported.I called Gordon (salesman) and of course he knew but “forgot”.The biggest issue is how much the screwed me on the price. With the accident, I paid a good $3500 more than I should have. You live and learn.There are 2 paint runs that I’ll have to get taken care of from whoever did the repairs. Minor overspray as well. Truck also had multiple recalls/TSBs that I have had to get taken care of.The reason they got a 3 star and not less is because it was a smooth transaction which is what I wanted. Truck is clean but there are issues and when you drive 300 miles to buy the truck, the 3 day 300 miles “warranty” doesn’t help.Will be very cautious if I decide to use them in the future.

First class experience the whole way through. I worked with Tommy Rye’s as my sales person. After i decided which type of vehicle that I wanted, he would let me know of new inventory the day that it arrived & would send pics and videos of vehicles that I was interested in.Just very high quality experience from beginning to end from everyone involved.Everyone was extremely friendly, professional and helpful.I really liked the weekly inventory list that you can subscribe to.

I leased a new Nautilus from Long-Lewis Lincoln and it was a wonderful experience. Tommy and Ed helped immensely, explained all my options in detail, and never exerted any pressure. Everyone was patient, accommodating, and helpful. It was the best car-buying experience I have ever had. I would highly recommend LLL to anyone looking to have a positive car-buying experience. Youll be treated fairly and honestly.

Best dealership in the southeast. Plain and simple. Always treat me right and have made it right if I have an issue which has been once over 15 years of doing business with them. Ive bought 4 vehicles from them in that time frame.

Just the sales person was great as always!! Done business way back from early 1900s.Could not deal so moving on to Chevrolet.Less expensive!!😳😉

Fantastic experience from start to finish. Eric Foster and the rest of the crew were amazing to deal with. They made the process quick and easy and they gave us great deal. If you need a new vehicle definitely go and see them!

I have purchased 5 different vehicles myself from Long Lewis ranging from new to used. Each and every transaction went extremely smooth and easy in my favor. I would recommend this dealership over any dealership in the surrounding area. Ive bought previously and stopped at other dealers in between my purchases here and was quickly reminded of the genuine hospitality that is given at Long Lewis. Its all about how your greeted and treated from the first moment on the lot when buying a vehicle and here its like no other. I can guarantee that there will be no other dealer that comes close to giving the feeling of being comforted by your recent purchase as it is here at Long Lewis.

Made an appointment to get my oil changed at the Muscle Shoals location. First off, there were hardly any cars in the bays. There was one car in front of me and another getting the tires changed. People were just standing around while I sat there and waited on someone to help me.When they finally came up to me, I was told they had me down for the Florence location even though my text and email confirmation said the Muscle Shoals address (2800 Woodward). Nothing in my email or text indicated this was for the Florence location. They did not even remotely try to work with me to get me in. Such a waste of my time and it will be the last time I will use them.

Neil Bergman is the BEST! Neil AND Ben were very helpful and contacted me immediately when the SUV I needed hit the lot. Neil had Ben bring the truck to me within 2 hours for a test drive. Neil was very proactive with my purchase options and Jeff had the paperwork ready when i got there. The customer service and the flexibility has been excellent. I would tell anyone looking for a vehicle purchase to consider Long-Lewis and Neil Bergman.

I LOVE THIS PLACE!!!! Kenny Soeder has sold myself and my family more great vehicles than I can count here...literally!!! They have their low no haggle price clearly posted on their vehicles and truly want to help you get into the vehicle that you love here!!!! They also have a 3 day/ 300 mile return policy, if you dont love your vehicle for any reason!!! Go down and see Kenny Soeder today, and tell him I sent you!!! He will do his very best to make you as happy as I am!!!😁

Keith beene is an awesome salesman.. I enjoy coming and doing business with him.. Go and ask for Keith Beene, you wont be disappointed..

Jason was great and made renting a truck super easy. Glad I know they rent here Ill definitely be using them again.

This dealership is one of only two in our car buying history that we found to be totally honest and that go above and beyond to provide total satisfaction. They will get first shot at selling us all of our future vehicles. We are very pleased with the whole transaction and found every member of the staff to be genuinely concerned with customer service. Give this dealer a shot at your business before you buy.

I have purchased 2 new cars and my wife has purchased 3 new cars in last 4 years. We also referred a friend who purchased a new vehicle in that time frame. My wife has a tire defect issue. The car has 9300 miles on it. They refuse to replace the tire and will not give me the contact information for the Yokohama rep. I will not purchase another or refere anyone else until the tire is replaced. Who spits in the face of approximately $70k in revenue over $100 tire? It’s really a great way for you to see what you mean to them as a customer.To respond to you it has an extra tire warranty to further illustrate the fact you obviously know nothing about your product. So I got exactly what I paid for, but I had to jump through hoops to get it done. To also add I did speak service manager, two salesman, and multiple employees.If you have nothing constructive to add you should just remain silentThe team at the muscle shoals location did in fact take care of me and big thank you to them. If you need a place to go I suggest going there

I was not a serious shopper but they spent a lot of time educating me on the new 7.3 gas V8 engine because I have had a lot of success with two V10 gas engines. When I do get around to buyinga new truck, I will very likely purchase the vehicle here.

I had to have both airbags replaced in my car, one at the Long Lewis Ford Florence location two years ago and one at the Muscle Shoals location in August of 2018, and although I had a few concerns afterward, Long Lewis Ford of the Shoals really took care of the situation. On 01/23/19, they fixed not only the issue they were responsible for, but also the the issue I had with the work done at the Florence location, even though it was a two-year-old issue. Thanks Trisha, for hearing my concerns, and Steve, for orchestrating the repairs, and a special thanks to Michael, who went above and beyond to make sure that I was happy with the results. He even went back and ordered an additional part that been overlooked. And I have to say the results are fantastic. I also want to mention Martin and Austin, who shuttled me to the Rental facility on two different occasions so I wouldnt have to walk. They were both extremely courteous, personable, and professional. At the Rental facility, the front desk staff was incredibly friendly as well and, because it was raining, the gentleman who brought my rental around (I didnt catch his name) kindly pulled it under the canopy for me so I wouldnt get drenched. He also took my things and put them in the backseat for me, as I had a heavy backpack with me. All in all, this visit was a 5 star Customer Service experience. Thanks again!

Blake was very smart about everything with the car! He knew I wanted to go fast! It was great!

It’s always a pleasure doing business with these nice people. I’ve been with my salesman, Charles Davis, for 17 years and purchased many vehicles. He has never steered me wrong and is always concerned that I’m happy and satisfied with my purchase. Can’t go wrong with this dealership!

Great place great people jd hull was great. Very special thanks to Jeff peck he does a fine job

We purchased a vehicle from them. On our first visit a few weeks ago, to get service done, there were a few issues, but they were resolved. Several employees spoke to me, asking if they could help, and if someone was helping me. Their customer service skills are great!

Great && friendly service

Long Lewis Auto Group is FANTASTIC, especially their Ford dealership in Muscle Shoals. They go the extra mile in meeting the customers needs in all aspects. From designing your own, valuing your trade, to taking you to the finish line they are right there with you exercising superb customer service with just the right amount of patience. Our recent purchase was done with Tracy Jackson. Let me tell you, she is the epitome of sales being customer focused. She diligently found the exact vehicle, with the package we wanted, and stayed within our price point! If you need a vehicle in the Shoals I recommend you working directly with her!! You will not be let down, you will not leave until you are 100% satisfied, which many dealerships fail to do. We all know how stressful the financing can be, but NOT HERE...Long Lewis has a tenacious commitment to make the transaction as smooth as possible. When we were there the finance manager, Drew Sneed, explained everything in detail, leaving no room for confusion. Bottom-line is that they get you the right price, as well as value your time and business! You will leave feeling like family!

Just bought a new truck and couldnt be more pleased! They do an excellent job and fair price. Excellent customer service.

I got a 2018 Escape a my husband Got The F- 150 2018 .everyone there was super friendly and very helpful when picking out a car. Because I wasnt get a Vehicles at this time I was going to put it off a little longer and just let my husband get a new truck. But once we got there they made it super easy and fast. I went ahead and got my SUV now and I love it . Thanks to everyone one who worked with us and helped us get our new Vehicles.

I’m not a big fan of car dealerships.(most of the time)About 3 weeks ago me and my wife were driving through the lots at the muscle shoals location and we ran across a Ford Escape she fell in love with. Blake Stutts was our salesman and when I say it was the easiest, least stressful, most fun, laid back, no pressure car buying experience I mean it. I enjoyed the experience and pricing and ease of it all that I went back a couple of weeks later and got me a Ford Explorer. If you’re looking at getting into a great vehicle, go see these guys. GO SEE BLAKE STUTTS!! Awesome guy, awesome team. Wonderful buying experience.Long Lewis has definitely won me over.TG

Broke down and purchased a 13 explorer Limited for my wife. Nice, low mileage vehicle and the sale was super easy. Very soon after purchase it was obvious why the vehicle was traded in. The vehicle constantly looses the key fob and wont start. Ive changed the batteries twice and it still didnt fix it. I finally took it to the service dept at LL in muscle shoals. They obviously still cant figure out whats wrong with it. So the tech spends 1.5 hours(billed @$130) and two days to tell me the battery in the fob was low. We contact our salesperson and he has already washed his hands of the sale. So, we are $130 in the hole for nothing. But they wanted over 400 to fix it. Thanks, but no thanks to you Long Lewis. You cant tell us that we have the ONLY explorer in the whole Ford inventory with this issue. Your techs either are too lazy to look or just bumbled through and over charged us for a low battery diagnosis.

Honesty goes a “Long” way. Glad to see there is still a local dealership that values the customer enough to be truthful. Great service that isn’t annoyingly overbearing like you will experience elsewhere. I’d do business here anytime! Thanks for everything!!

Charles Davis is the man to see. Hes not your typical car sales man, hes definitely a friend and will make your car buying experience the best he can possibly make it. Love Long-Lewis!

I have had a past experience with their service department that wasn’t great. This is the second and it isn’t any better. This time it was a recall. Going on 3 days to fix a door lock.

They worked on a safty recall on my ford fusion and didnt even replace the bolts in the heat shield. It all most fell off going down the interstate because they didnt bolt it back in place also the car is still doing what they was suppose to have fixed would give zero stars if i was able

Best customer service and business practice. I liked how I knew final price at the start of the transaction! Everyone was extremely friendly and knowledgeable. I will definitely do business with Long Lewis in the future!Employee dealt with:Neil Bergman

I bought a new F 150 last month. I had done my research and knew what the truck price was at 4 dealerships. I contacted the dealer via internet inquiry and Baylee Hester responded immediately and answered my questions. The price offered at Long Lewis was the best price of all of the dealers and did not have a dealer prep/doc fee. The purchase process was done quickly. I highly recommend buying a vehicle from them.

I absolutely love this new truck! Its just about everything I think I could want in a luxury vehicle. Unfortunately a truck this nice do not come cheap but with the help of Derrick at Long-Lewis not only did I get a fantastic price without the need to haggle (like you have to at some dealers but not at LL) he actually found me a $3,000 Ford gift certificate by doing a little extra research for being a previous Ford customer. He went above and beyond during the buying process and helped me saved even more money to boot! Super happy and highly recommend!

I wish I could give 100 stars!!!! Couldn’t have had a better/easier buying experience! Thank you so much to Neil & all of the Long-Lewis team for making my first car purchase go as smoothly as possible.

Shannon Gibson was very helpful and listen very carefully to what my wife wanted in a new car. He came through with everything she requested. He then had the car delivered to my office in Lawrence burg.We did all of the paper work on line and Shannon was very considerate of my schedule. Then the follow up has been excellent.

I went here looking for a new car, I was not disappointed. The dealer who helped me was Matt South and he went above and beyond for me. He made sure I found a car that I liked and made me feel comfortable. He even went to both dealer locations to help me. It was an amazing experience with an amazing person. I plan to buy all my future cars here and recommend it to everyone I know.

We were pleased with our experience at Long-Lewis. Our salesman Brady Polson was an outstanding young man. We did not buy but we were very close to a deal.

When my car needed replacing, I returned to Long-Lewis and Matt. I was so pleased with them when I bought my daughters car two years ago, I knew who I would use this time around. I told Matt what I needed/wanted, and he sent me emails and texts when things came in that matched what I wanted. The entire process, from letting Matt know I was getting ready to trade to signing forms with Michael, was quick, easy, and painless. My so turns 16 in just over two years, and I will definitely be returning to the Long-Lewis team for help.

I purchased a 2018 Ford Focus from Long Lewis last month and I absolutely love it! I went to two other car lots before coming to Long Lewis, and no one else could work with my budget. When I talked to Charles Davis, I did not expect a new car due to my budget. He did everything he could to get me a low interest rate so I could drive home a new car and be worry free! Go see Charles! You won’t regret it!

This was not my first experience with Long Lewis, and it will not be my last! I have always been very pleased with the staff here. This time around was even better, and Kenny Soeder made the purchase of my new Mustang more than amazing!! He was honest, zero pressure, answered all my questions, and gave me the fastest car buying experience of my life! I was inside the dealership literally less than 30 minutes! Thank you, Kenny, for making it so easy!