user
Caliber Collision
823 3rd St S, Nampa, ID 83651, United States
Appearance
Caliber Collision
Comments
An
Review №1

The team at Calliber is super friendly and easy to work with. I had been quoted much higher at other locations to fix my car, and they were hands down best price in town. Fast, friendly, exceptional quality of work. Thank you!

Sh
Review №2

My 2014 Toyota Camry was rear ended and unfortunately, my car not only had repairs to be done on the trunk lid and the rear bumper, but the trunk frame also needed to be popped back out. From drop off to pick-up, Caliber (and specifically Eva), was extremely professional. They kept me informed throughout the entire process and turnaound time was exceptional. I really like that theyre work is lifetime guaranteed for as long as I own this vehicle so if any additional work needs to be corrected on what they repaired initially, it is at no cost to me. You cant find guaranteed work these days anymore, so thank you for that! Highly recommended!

St
Review №3

Caliber did excellent work on a small repair I needed to my rear bumper after someone backed into me. They worked well with both the insurance company and the rental car agency to make the whole process of taking my car in as easy as possible. The repair was excellent, the customer service superb, and the car was finished quickly. I highly recommend them.

St
Review №4

Caliber Collision staff is friendly, helpful and informative. They kept me in the loop on changes during the process and returned my car on time as promised. I had to return my car for a minor repair, they were helpful and willing to fix the issue without hesitation.

Ju
Review №5

Most knowledgeable, honest and fair! They went the extra mile for me. I definitely recommend them... You cant go wrong!

ha
Review №6

Awesome service and work. They said it would be ready in 3 days and they worked overtime to get it done. Great staff of professionals. They even washed my car. Also they helped me with my rental car.

Au
Review №7

I could not have been taken better care of than I was at the Nampa location. Constant communication and reassurance were key to a great experience, and my car looks perfect! Thank you Tamara and Eva for being so kind and easy to work with.

Ra
Review №8

My wifes car got hit and the person who hit her car Insurance Company asked us to use Caliber. We are new to Nampa and didnt know this Auto Body shop.We couldnt be happier with Caliber, they kept us up to date the entire timethey had our car. And the workmanship was excellent.We would highly recommend Caliber Collision to anyone in this area to fixcollision damage.Thanks Randy

Ad
Review №9

I got into an accident and messed up my bumper, but caliber collision fixed my car right up and had it looking like it was fresh off the lot! They also took care of updating enterprise when my pick up time would get pushed back and even returned the rental car for me! Overall the service was great and so were the people. Would highly recommend !

RV
Review №10

I had dropped my fifth wheel on my truck bed and needed it repaired. Caliber Collision was highly recommended so I took it there. Jesse and his staff were competent, professional, and efficient. Jesse was very knowledgeable about the repairs I needed and handled everything with my insurance. The repairs were done exceptionally well with no evidence of prior damage. Well done Jesse, and Caliber Collision! I will recommend your service to others.

Je
Review №11

The receptionist was great to work with. She was very helpful and efficient. The text updates were helpful. Overall my experience was very positive, and I would highly recommend Caliber. My car looks amazing!

De
Review №12

Caliber Collision has exceptional customer service and services. I can’t rave enough about them. They went above and beyond to help meet my needs after someone hit me and damaged my vehicle. The truck looks better then before it was hit. They are speedy and even contacted the car rental place to pick me up while it was in the shop. Thank you to the entire staff and especially Jess for your assistance with my truck! I will be happy to return for any other issues and refer my friends.

To
Review №13

My second visit to this establishment. Both times, they delivered excellent customer service and workmanship. This second visit was slightly better than the first. Only because of the wonderful world of technology. They kept me up to date with frequent text messages. Completed the work a day early. No hassles, no fuss. Repairs look great!

Mo
Review №14

The people I worked with were very pleasant and kind. They got right on it and kept me up to date every step of the way.

al
Review №15

I had an excellent experience dealing with this place! I took my car in to get rear damage repaired and they even helped me get into a rental car. I was kept updated on repairs afterwards. It was just overall a great experience. They kept in touch with my insurance company. No hassle. Finally, they did amazing in restoring my car back to life! It looks great! Thank you. Would definitely recommend to family and friends

Su
Review №16

Oh my goodness I don’t know where to start, this is one of the most professional, friendly, and Caring businesses I have dealt with in many years. Their shop is clean welcoming, the staff all have smiles on their faces very respectful. I chose to have text message as notification which worked excellent for me am I was updated frequently with the status of my vehicle. And amazingly they were able to get me in and out of the shop in less than 30 hours. Now I’m sure that’s not going to be true for all types of collisions but to me it was amazing. I can’t say enough good things about this place. if you need car work done this is the place to go.

Ju
Review №17

I could not be happier. Not only was my repair finished 2 days ahead of time, but the finished product was perfect. The customer service staff was great in explaining the process with my insurance company and keeping me informed on the progress of the repair. Ill definitely be returning for any repairs in the future. Thanks Caliber Collison.Cheers

An
Review №18

The customer service was excellent and my car was done on time and looks like new I definitely recommend this place to everyone 🙂

Le
Review №19

Fast and friendly service. Body work looked amazing!

G.
Review №20

Excellent staff. Friendly respectful, cordial, and honest.

DE
Review №21

I am so proud of my car! They did a fantastic job going beyond my expectations! THANK YOU!

Le
Review №22

Caliber collision got my car back to me after accident repairs one week earlier than anticipated and updated me every step of the way. My car looks like it was never in an accident and I am so impressed with the quality of work and service at this establishment!

Pe
Review №23

My estimate was done by Eva Martinez at the Nampa location. She was very knowledgable and friendly. She made sure I was kept up to date on the progress of my vehicle at all times. I was very impressed with the quality of the work that was don . I will definitely recommend Caliber Collision.

Va
Review №24

I have been most pleased with Caliber Collision in Nampa. Another shop in another town botched my repairs so my insurance referred me here. These included improper windshield installation, an obnoxious rattling at 35+ mph, and awful fumes in the cabin that wouldnt clear even with the windows down for hours driving on the freeway.A manager took time on my drop-in (and with little notice of my arrival) to investigate and he test drove my car to see the rattling. He climbed around on the ground outside to look under my car, found a bunch of loose screws the other shop didnt tighten, and quickly fit me into his schedule to get everything fixed.Caliber worked with Enterprise to make the rental car experience perfectly seamless; I was even able to return the car to Caliber after the work was completed.An additional problem from the initial repairs of the other shop were found a couple of months later. Caliber again fit me in quickly, even around the holidays, and fixed the problem same day I brought the car by. Caliber really cares about their customers and their work. Everything is exactly as I could have hoped. If you need body work done, these guys will take great care of you.

As
Review №25

The service just keeps getting better and better. The intake process includes minimal paperwork. They are very thorough when explaining the entire process. They keep you in the loop via phone call and text (if you opt in) the entire step of the way. I’ve done business with these guys twice and they’ve outdone themselves every time. I was quoted a vehicle completion date of 1/18/21 and my car was done today...Yes! Today! I couldn’t believe it. As fast as I got into a rental.... I hopped right back into my damage free car even quicker. I highly recommend these guys. I’ve shown up with and without an appointment... they’ve never made me feel like I was a burden. They were always ready and willing to help. Nampa and Caldwell Caliber Collision... I’m speechless. Thank you for all that you do. I can’t recommend you guys enough.

Pa
Review №26

Excellent service and work. Went in for an estimate, have reasonable pricing. Quick and reliable. Definitely a great place for body and vehicle work. Transparent information on what needs to be done and whats wrong.

Ma
Review №27

They are absolutely the best !!! You won’t have any problems with them. They told me 3 weeks for my car to be done and took only exactly a week :-) very impressed great customer service!

T
Review №28

They fixed my truck and car and did a excellent job. No complaints 👌Very friendly and professional and very clean. Great job

Sh
Review №29

They did an amazing job fixing my car, the paint, the repair... Everything was above expectation. They also detailed the inside of my car which I did not expect but I am very thankful and pleased with their service

Da
Review №30

They worked with my insurance company and had my car done way ahead of schedule.

Am
Review №31

They did an amazing job. Very professional and friendly. Thank you so much for everything...you guys really hit it out of the park!

Tr
Review №32

My car was backed in to and needed repair. The people at Caliber brought it back to new. I was impressed with the repair as well as the outstanding customer service I received. Great team to work with!

Ch
Review №33

Oh man. This team was amazing. High level communication. This team coordinated with my insurance and rental car agency. The whole process was very smooth, and extremely efficient.

Di
Review №34

Their customer service is the best

Su
Review №35

The work that was performed was satisfactory however the repairs took a week longer than promised and they did not complete promised repairs. I had to return to the dealership to have the parking sensor calibrated that they were supposed to complete. My experience with Caliber Collision in Monroe, Washington was excellent which is why I chose to take my car to Caliber Collision in Nampa, Idaho. We did not have the same experience in Nampa unfortunately.

Aa
Review №36

Our vehicle was vandalized and luckily only thing damaged was window. CC not only kept us informed of when to expect our window for repair but they did such a good job it’s not even noticeable that it was replaced. It was fast and efficient. The service we received was impeccable and I hope I never have to have collision repair again but if so this is my shop.Highly impressed. Thank you

Ti
Review №37

I brought my truck in to get repaired after my mirror got knocked off and the side of my vehicle damaged. It was a quick process, I almost couldn’t believe it was done already. Everyone was professional, kind and full of knowledge. My truck looks brand new again. After having the worst experience with another auto body shop last year, this was truly a breath of fresh air.Thank you, Caliber Collision!

He
Review №38

Caliber was great. They communicated with me often. They had my car ready early and it looks great. I will use them again.

Ca
Review №39

My car looked amazing when I picked her up. The car was cleaned inside when they didn’t have to do that, mat on the floor. I will be takIng my car back when I decide to do the paint job. Very pleased with the customer service and hard work spent on my car. Thank you Caliber Collisions

Ly
Review №40

August 6th, 2021 - Had Jesse work on 2 of my trucks. One was in an accident and the entire repair process went very smooth, and I was continually being informed throughout the process. The end result was again, amazing. I then had Jesse work on another truck to repair the Onstar antenna and here too the repair went very well. Thank you so much Jesse and company for the great work on ALL my vehicles.Jesse and his crew did an amazing job repairing our Tahoe. It looks great, and not only were they professional, but they finished on time. Thank you so much!

he
Review №41

Incredible and professional service! I highly recommend using them!

Je
Review №42

I went to Caliber Collision after I was rear ended by an inattentive driver. They made the process as seamless as can be. You get wary that they won’t see all the damage when inspecting it. Thank fully, they took the time to ensure every nook and cranny was accounted for. I picked up my rental there, and I dropped it off there. The body man who worked on the rear end did a phenomenal job. It looked like a brand-new car. He even repaired some previous damage from the prior owner. That to me, is excellent customer service. I really appreciate him going the extra mile. Paint job was on point; Not like other work that I have seen where you can tell it was different paints; this was blended seamlessly. Everything about their service was superb; from the initial day I went into inquire about their services, to the text updates on my car’s status, even post service when I received the “are you satisfied” survey; this all made me like a valued customer who is apart of the process. It is more than apparent that customer service, quality, timeliness, etc. etc. are just a few of the descriptors to describe this institution. 10/10 would recommend.

Aa
Review №43

Caliber did an amazing job with my car and they kept me up to date on the proceedings with text updates.

Je
Review №44

My repairs were quick and thorough. The office was well kept, and staff was super friendly. I loved receiving text updates. Quick and painless experience. (Aside from having to pay my deductible.) ;) Also, they cleaned my car thoroughly inside and out! Nice little surprise!

St
Review №45

They work fast, keep you informed and customer service is great!

Ch
Review №46

Had an amazing experience here! Would recommend it to anyone out there looking for a great auto body shop!!!

Ma
Review №47

I have used Caliber, since It was Ricks Body Shop. They have always done a great job and back their work. You cant go wrong.

St
Review №48

I like that they send you updates on the progress of the repairs to your vehicle!Total awesomeness!

Kr
Review №49

I was originally thinking that I needed to have my bumper and possibly the engine splash shield replaced, which another shop told me would cost at least $924 and 3-4 days to complete. When I arrived at Caliber Collision, a friendly employee looked at my car just a few minutes later. They found the problem quickly and offered to install several fender liner clips right then and there. In all, I spent less than 30 minutes there and they didn’t even charge me for anything. If I have any other collision repairs that need to be done, I will definitely come back to Caliber Collision!

Ji
Review №50

They damage to my car were done on time and really good work. They texted me every other day letting me know the progress.

Ir
Review №51

They are fast and friendly. They always keep us up with the all repairs.

Em
Review №52

Love the guys at Caliber Collision! Every time I have a car problem (which is, unfortunately, often), I know I can count on Caliber Collision to help me out. They are fast and efficient, do amazing work, and their customer service cant be beat. Seriously could not recommend more, so grateful for these guys (especially Jesse - hes saved my bacon countless times). :) THANK YOU, CALIBER COLLISION!

gw
Review №53

They were great had it done before thay promised

Sa
Review №54

My car was side swiped on our street in the middle of the night. It was a hit and run so needless to say I wasn’t thrilled about having to get repairs done. Caliber Collision was amazing to work with and made the process smooth and painless. They were available right away and kept in touch through texts and phone calls throughout the repairs. They had originally planned for two weeks and after just one week I got a call saying they were ahead of schedule and it would be done the very next day. I was pleasantly surprised with their customer service and getting the job done quickly. Thanks Caliber!

al
Review №55

So so happy with these guys!!

Le
Review №56

I recently went to Caliber Collision in Nampa to have a warranty repair (of work done in 2014 at another Caliber location in California). Everything about the experience was wonderful - the Caliber Collision manager, receptionist and the entire staff were friendly and easy to work with. There was never a question about them honoring the Caliber lifetime warranty. The repair I asked for was a section of the hood but in their review they found another issue on the fender which they went ahead and replaced (along with the hood). They had the car ready for me within the time promised and the work is beautiful. I would recommend Caliber Collision to anyone needing this type of work.

Ja
Review №57

Damaged my car while they had it.

Sa
Review №58

I had damage to my car and my insurance contracted with this auto body shop. The body shop contacted us right away with a list of repairs, estimate of price and time it would take for repair. They kept in constant contact and updated us on the progress. They even helped me get some of my stuff from my car. I was impressed with the cleanliness of the shop area. The employees are polite and professional. I would highly recommend this place. I got my car back in great condition and the work they did was excellent. Thank you, Abra Auto Body!

La
Review №59

I took my Lexus to Caliber Collision in Nampa to have a scratch fixed. The employees were friendly, efficient and did a great job making the repair. I can’t even tell where the scratch was. If I ever need body work done on any of my vehicles, I’ll be sure to go to Caliber.

He
Review №60

Dropped my car off this morning had it back after work. Being you wouldn’t take a tip, figured least I could do is give a good review. Hope I don’t need to use you guys again but if i do you will get my business. Thank you

Ja
Review №61

Did excellent body work after I was rear ended.

Pa
Review №62

They did more than expected.

Mo
Review №63

Excellent work, done in a timely and profession manner.

Cr
Review №64

From start to finish, I was updated with the progress of my repair and really felt like a priority, especially given the fact that the damage to my vehicle wasn’t very extensive. 10/10, definitely recommending Caliber Nampa to anyone in need!

Ma
Review №65

They were rude and didnt treat me like a Customer should be treated. I felt I was talked down to. They wouldnt even do what i was asking for. All I was wanted was for them to see if my frame was shifted. They said unless we wanted the car actually fixed they couldnt help. I have been to their Caldwell location and we love it! The Nampa one not so much.

Ve
Review №66

Great body shop and awesome work. Very polite and professional. My only issue was that after my insurance denied my claim and I gave the go ahead to fix my truck, there was a mis-communication between Abra and the shop they sent my truck to so I was waiting for the truck and the shop was also waiting for me to call them and give the go ahead.Not a huge deal except that I am waiting longer to get my truck fixed. Still a great place to go and I would still highly recommend them to anyone.

Wi
Review №67

Great job, great customer service

Ke
Review №68

These guys do great work, and the customer service was awesome!

Je
Review №69

5 Stars for these guys and gals. The services was FANAMINAL.!!! My car was done in one week. It looks FANTASTIC. Everybody was so friendly and they kept me up todate on the progress of my car. Need a place to get your car repaired this is the place. Thank you . Jennie Watkins

Da
Review №70

We went in with a scratch on the Drivers side of our car. The gentleman who helped (I forget his name) was great. He was able to rub the scratch out and charged us nothing. I would recommend ABRA for honesty, integrity and great work.

Ma
Review №71

They fixed my car up after an accident and did a great job. Very happy with the service!

Do
Review №72

Abra @ 823 3rd St. S, Nampa, Id. 83651 repaired my Lincoln MKX after I was hit by another vehicle.The customer service was excellent and the employees were very friendly. The repairs were done in a timely fashion and actually completed one day early and the car looked like new. It has a warranty as long as I own the car. I couldnt be more pleased and highly recommend them to anyone.Thank you

Bo
Review №73

Abra as a whole does a good job with the work. However they are in desperate need of better communication with their customers about the work being done and the work you want done. (Short version) ... They did not give the 24 notice for work completion they claimed and when asked about that, blamed me and even tried to shame me for coming to them anyway. ... (Long version)I was charged an extra day for my rental car because they did not set proper timelines with me. When I offered my story about the lack of communication and the fact that I was actually left without a vehicle for over 24 hours, they were quick to tell me they did all that was required of them. I never got to the point where I asked for compensation for the extra rental fees or the fact that I was left at work struggling to find a ride to and from work and Abra. They just kept reminding me that they had in fact called me to tell me my car was done and they needed room. They also closed the insurance work order without informing me ...In fact they knew two days prior that they were closing it and never told me. When I asked they said that wasnt them, but my insurance company and the rental car team both separately confirmed that they were aware of the work end dates two days prior. When I advise Abra of this they were quick to blame the systems for that (having had this conversation before I assume) and reminded me that they only require 24 hours notice to the customer...thats Funny cause they called me the same day they closed the order, Not 24 hours before. After I paid my full price to Abra and got my keys, one of the persons inside came out to my car and attempted to remind me that I was the one who showed up unannounced to them. Which was really cute considering I had an appointment with them that I made a week prior to ever showing up and that appointment was in their books when I showed up. Im sorry for the novel here, but Im quite certain I am not the only person who has ran into this since they were really quick with reasons why I was wrong and no apologies. Not good Abra...Not good. On top of all this, I r had to reach out to my insurance company so that I could have a second party look at the work done because I dont trust they did all of the work needed, Ill update when I know.

La
Review №74

We had trouble in the snow this winter and our bumper got a little damaged. They were so quick and kind to help us right away. In so impressed at the kind of service this place offers.

MJ
Review №75

Great communication and customer service!

Je
Review №76

Jesse and the crew at Kadels Auto Body in Nampa were fabulous to work with. My insurance company sent them to me for an official estimate and I ended up using them to complete the work on my truck. They treated me with great respect the entire time and kept me informed when the parts were delayed. I dont have a lot of experience with autobody shops, but I would highly recommend this shop for quality of work and exceptional customer service.

De
Review №77

Kept me updated daily. Very friendly staffAnd great work. Highly recommended!!

Lo
Review №78

They were eager to help me and Im very satisfied with theyre service!

Je
Review №79

The wifes car was an absolute mess when we dropped it off to get the door dent fixed. They cleaned it inside and out, it was a great surprise.

D.
Review №80

I am a 49 year member of USAA. This is a USAA approved facility. I went in for an estimate. Sign on door states No Appointments Necessary. The guy at the front desk would not do an estimate without an appointment. I was REFUSED SERVICE. I pointed out the sign on the door. He would not address it. Ignored me. Absolutely obtuse. I left very angry.If you are USAA INSURED AVOID THIS PLACE.

La
Review №81

Great people to work with come right up with her appointment did everything they said they were going to do and save this for hundred bucks

Ma
Review №82

They took good care of me during my time there. The estimator was able to find damage that another shop missed.

Ri
Review №83

Dropped off my daughters car

Pe
Review №84

Super friendly staff

to
Review №85

They did a good job

Ca
Review №86

They lowball your insurance claim estimates

Ma
Review №87

They are professional and keep you in the loop

Je
Review №88

Great place

Te
Review №89

Great friendly service

sh
Review №90

Friend

Information
5 Photos
90 Comments
4.6 Rating
  • Address:823 3rd St S, Nampa, ID 83651, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/nampa
  • Phone:+1 208-463-0055
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations