Friendly employees and one of them was very kind and helpful. He even helped me replace one of my lightbulb for one of the headlights in my vehicle.

First employee was kind of rude, but the second employee was fantastic. He helped me find everything I needed and suggested installation - Covid protocol prevents entry inside vehicle 👏👏👏would return and recommend.

This is a little late, but definitely worth writing about. I visited the store on 11/23/2020 and Gary assisted me. I needed to replace all my windshield wiper blades they were in pretty bad shape. We were suppose to get some freezing rain the next day and I had to travel far for work. He was extremely helpful. He grabbed all 3 blades I needed and also helped to replace them on my vehicle. Theres no way I would have been able to do it. He had to replace some adjusters and then make sure they were snug so my blades wouldnt come off. He was very quick and efficient. I appreciate the great customer service he provided me on that day. It is far and few the number of times I have received this type of service. I would highly recommend this store for any auto part needs!

Gary was knowledgeable and helpful. He installed my wipers on my car. I was grateful. The day was cold and snowing. All employees were friendly and attentive. I will return for my future needs. Thanks again Gary!

They usually have the best prices and friendly staff, atleast at the aurora, il. location.

The people are friendly and knowledgeable about their products.

Was in need of getting old engine oil dispose of. Gentleman at the store could not have been nicer. Was able to drop off oil and the gentleman was great thank you again.Thank youDon Noens

Gary at AutoZone is the best!!! I was having issues with my car not starting and after being tested it determined my battery was bad. He went through all the options of new replacement batteries they had in stock and installed the new one for me (not to mention in the freezing cold temps)! Thank you for the amazing customer service! I will definitely be back and recommend this store to those in the Naperville area.

Gary was great! My car wouldnt start and I got a tow truck to charge it enough to get it tested at this autozone on Ogden. Unfortunately I had a bad battery and thought there was no way I can replace my 2012 equinox battery (the computers on top and such) was glad to find out that they replace batteries. And for free! Gary easily replaced my batter in 20 mins or so. He was so polite and helpful.

Ricky help us a lot! He assisted on our wiper and change of headlight bulb! He gave us the best value and best quality.I highly recommend Autozone Naperville!More power to all of you!

Ray did a great job replacing my battery that was under warranty. He was a true professional and was very honest.

They had exactly what I needed for my car and it didnt even take 10 minutes for them to find everything plus I got some kind of coupon deal. It was very fast and easy and super fast. Perfect.

Rick was such a huge help!!! Came into the store and ordered an important belt for me and had it the NEXT DAY!! Super gracious and kind, top tier customer service.

Thorough, prompt service. They were not condescending (as so many car- related places are toward women). They answered questions and helped me from start to finish.

I highly recommend Auto Zone Auto Parts in Naperville !!! Gary Randa was fantastic!!! He helped me to find the right lights for my car and replaced them!!! Also, he advise me about the best products to get for my car. I will be always coming to this store !!!! Please ask for Gary, he can answer any question and explains everything about any car!!!

I just want to thank Julian DuPont for stopping what he was doing to run to my car and ask what brought me in. He check my light 💡 went to grab the part and replaced it. Thanks for making it much easier for me. Try this place

I went Auto zone for Windshield wipers today I want to thank you Ricky for good customer service very friendly and chose right products for my car and installed the wiper for me thank you Ricky God bless you

Always thought I would hate this place but I love it and the staff have always been helpful.

The manager was really helpful and helped me install the new battery. The staff was courteous and helpful.

So I went into autozone yesterday and asked for an oil filter that wasn’t on the shelf and when I asked for assistance... Matt helped me and said that the filter I was looking for were In the back room in the bins still because they’ve been short staffed and nobody to stock them so I walked out with nothing and he didn’t even bother to go in the back and check for me... very disappointed in the customer service

Gary Randa was superb best Autozone rep ever answered all questions above and beyond and replaced light bulbs highly recommend for any advise

Ryan was amazing! He was super helpful, friendly, knowledgeable and fast! I bought a new battery, had install and drove off in under 20 minutes! Price was HALF what the dealer quoted! Excellence in service!

Easy breezy

I went to this location to get a replacement headlight bulb. While I was told by one employee that they would not be able to install the bulb in my car for me, Rick was able to do it for me in less than 5 minutes. He was very friendly and accommodating. Highly recommend going to this location!

Love shopping at my local Autozone on N Aurora Rd in Naperville. These guys always take care of me whether shopping for products or renting tools.

⭐️⭐️⭐️⭐️⭐️Christian & the whole staff were great this morning!! Helped me out as soon as I walked in the door! Was in need of windshield wipers & fluid! They helped me install wipers & pour in fluid with no hesitation! Happy snow day guys! ❄️

Good customer service at this place i really appreciate how he help me to find the parts what I need

Helped me out by telling me what I needed and where to buy it since they didnt sell it

Ricky (assistant manager) is the reason for this review. He takes customer service to the next level, is beyond helpful, friendly and knowledgeable. He will go out of his way to put a smile on your face as well as explain things to you. He stepped outside and showed me where my EGR valve solenoid was, how to replace it and how long it should take. Awesome guy that gives the store unique energy thats rare to find these days.

Very clean and professional environment and staff. Everyone was incredibly helpful. I dont know much about cars but like to do things on my own. So when I asked for help on changing a light after I was afraid I was going to break something the gentleman helped me out even though it was very cold and dark outside. I was able to drive safely back home which was 45 minutes away with my headlights installed (both went out.) Highly recommend this location.

It was the weekend to work on all of the family cars. One stop shopping for all of the parts needed for everyones particular car fix and the right knowledgeable advice when asked. Thanks Matt...

My car battery died so I needed to get a replacement car battery and they were extremely helpful with selecting a car battery and installing the car battery into my car. Thank you guys.

Gary Randa excellent customer service he knows what I need installed it very quickly I would recommend this location over most other ones I have been to thanks keep up the good work

Very helpful. Check engine light was on took it to autozone for a free check. They have me my code that came back and also printed out what parts I need and the code sheet for me to take home. Got helped immediately, Greta service.

Took full advantage of the free battery test today. The staff members were extremely helpful and accommodating. After seeing that my original battery had corroded and was very low on juice, the team there helped me pick out a new battery. I do want to shoutout Rick, who went completely out of his way to remove and replace my battery and clean any remaining corrosion in its housing compartment and connectors. I can’t thank him enough for it! Top notch professionalism and service from the crew there.

Rick is always the best go to guy at this store. Hes knowledgeable and you can trust what he says about your car and what you need for it. Many times I thought I was going to have to get a whole new car and he showed me that it was simple things that I could do to fix it instead. Sometimes I have to wait in line just for him but thats ok, his friendly and helpful service is worth it. This guy deserves a raise and a vacation because every time I go there hes there lol

Had a great experience today with Nick he gave me great customer service got everything I needed very quickly and was extra friendly. This is a great AutoZone location.

I am a long time customer at this location and love the people who work over there. They are very courteous and very helpful. Yesterday i went to this location to pick up a lug nut for my car. Unfortunately they didnt have my part in stock. So I continued to browse around the store and check out some new gear that i can purchase. While i was checking out one of there demo I was interrupted by Randy who was the manager. I thought he would approach me asking if i needed some help. I was WRONG. Instead he told me quote by quote if your not going to buy it, leave. after i heard this i was shocked and surprised at his horrible customer service. Apparently you cant look at there show room unless you put money in the greedy pathetic managers pocket. Obviously i wont be back at this store. Its kind of sad because i spend over 1K at this store every month. Best rest assure that i will do the best of my ability to get him terminated from his job.

Needed a rear stop light bulb...it had just gone out...night time. Stopped at the nearest open auto parts. Autozone. 7:30 pm on a Saturday. The bulb was in stock and they even helped me install it. These guys in Naperville off Ogden are on it! Recommend highly! Saved me a possible traffic stop.

Very good and staff very attentive.

Great experience! I needed help with replacing the bulbs on my back license plate. Not only did they have the bulbs for my 2004 car in stock, but the customer service was fantastic! Danielle went out of her way to help me in the windy, cold weather. She not only showed he how to replace them, but installed them both for me. Super friendly, positive experience. Thank you!

👍

We were having trouble with our battery and Alfonso helped us find what we needed and come up with a solution we could install on the spot! He was helpful, friendly, and efficient. We were also helped by Ricky. Both are stellar examples of great customer service!

Ryan is amazing very helpful guy. Just because of his outstanding services I will return.

Very helpful staff! Fast counter service!

I was given helpful information very nice and courteous attention was given the young ladies went outside in snowy weather to test my car battery. Very happy with the service I was given. Keep up the good work.

I cannot express how thankful I am to Angel at this AutoZone!! My engine light is on and he took the time to diagnose the issue with quick feedback. And, offered a few different products to fix the problem. I had gone to two other places and left with ZERO insight. Knowing very little about autos, I felt VERY confident with his knowledge to fix the issue at hand. Again, thank you SO much, Angel!! And, its nice knowing its a neighborhood store which is always a plus for Brookdale!

Honestly the only people I feel like I can trust anymore are my girlfriend and the guys at Autozone

Great customer service! Went there for windshield wipers that were on sale. Unfortunately they didnt have them in stock so they extended a discount to another brand. And without even asking the assistant manager offered to install them. Much appreciated!

Very good service. Everything I needed was in stock and placed on hold for me in the front when I called. I even got a loaner tool kit which I didnt know was available. The workers helped take my parts to my car for me which was very generous . Autotune is my go to place for parts when my car needs fixing.

This Autozone has been very accommodating in the past. But recently the customer service has been horrible. Evening of 4/3, was one of the worst customer service Ive ever endured. I understand the lack of staff. But the blatant disregard for a customer was upsetting. After patiently waiting in line for 10 mins., the gentleman that night walked away from me as I approached the counter, and asked the couple, THAT CAME IN AFTER ME, if they had a question. I continued to wait as he assisted the couple seeing if he was going to come back to the register. He did not. The other employee that worked that night was obviously busy and I understood her reasoning. But the 25 minutes I was there, I was not even acknowledged, even when I was in line and dismissed so the gentleman could help the couple that came in after me. On the bright side, this location always has the parts I need, but at the cost of customer service, its not worth it.

Dalton over here was amazing. I had to get my headlight bulb replaced, he came to the car looked at it and found it was a loose connection. He fixed it in 2 mins. I liked that they didnt try and sell me bulbs that I didnt need.

Stopped in to grab a new set of wiper blades. Dalton greeted me as I walked in and jumped right into action in helping find the right set of wipers for my car. He even took the time to describe the difference between the the various grades of blades. After making my purchase, Dalton then offered to install my new wipers as a courtesy. Say What?!? Needless to say I was pleasantly surprised by the high level of customer service.

Very good service. Guy helped me solve a issue with my truck and they even had the parts in stock and helped with a few tips on how to fix it. Defiantly going back to this location again.

For all auto needs bit not always reasonable .Do the research before entering

A bee flew into my car here-cameron

Came in too buy a headlight this morning and asked for help putting the bulb in. Rick said he could with the purchase of lube. I said I bought the stuff 2 months ago and he was rude and said I wouldnt get the 90 day warrenty and he walked away while the other nice guy rung me out. I decided to put the bulb in my-self since I dislike getting attitude. No one was in the store at the time and 1 guy was out smoking. Wont be returning since its a hastle to give good customer service here.

Excellent staff. Came to car and fixed the problem with tools, didnt even need the part I thought I needed! Showed us how to fix the problem on our own for the future. They know their stuff. Thank you Rick for your help!

Entire staff is extremely friendly and helpful. There are able to change batteries and lights. I highly recommend this place.

Rick is the best at being helpful and giving advice. Made my shopping experience there great.

My first impression was that this was a converted Walgreens. Same red brick and roof peaks. Very clean, comfortable. Was greeted right away by nice professional guy in mid-30s. Went in for brake fluid for one car, and when I hesitated at the cash register, he asked if I needed anything else. Told him air filter for other car. He immediately looked up the number and walked back with me to the shelf to retrieve it. Professional and courteous, no leering looks or unwelcomed comments. Will definitely go there on regular basis. Hubby just had them print up the code for check engine light. In and out. Awesome!

As always the staff and Management of this location always seem a step ahead of most other stores.Give them a pat on the back.

Decent parts, great staff

Very good service

Nice customer service from the guys that work here.Great sale price on item I purchased.

I just wanted to say thank you for the great service you provide. I came there on my lunch to get windshield wipers and the gentlemen installed them for me right there on the spot. He was very friendly. dont know his name, but I was there Friday Jan 8th around 1:45 pm. He has dark hair and mustache and beard. He had a hard time taking off one of the blades and He stayed calm the whole time, even smiled and joked with me. That kind of service is a rare find. Thank you to him and than you to Auto Zone. I dont go anywhere else when I need stuff done because of service like this.Kudos Auto Zone.

I got a car battery for my car, service was quick and they did install it, the manager was super awesome

Come here to rent tools, decent program I recommend it

The people that work here are incredibly nice and helpful. I dont know a lot about cars yet they were very patient and informative would recommend highly

The guy who helped me was nice and got things together quickly

My check engine light came on. Danielle checked everything and found my issue quickly!!

My sons car has kept me frequenting this store, the service is top notch with specific knowledge that has made maintaining my sons volvo much easier.

Poor knowledge of cars made me pay 35$ I just went for a broken fused in my headlight the employe named Alfonso made me buy a headlight, connector, grease and wires for no reason and told me I have to do myself. It was another employee named Michael who came to my rescue. Please Autozone don’t hire ppl who have little knowledge and also if he doesn’t know mechanism he better stay at register. Dear Alfonso I know you don’t know any knowledge about cars so next don’t ever give wrong information.

Not bad for parts needed, provide service for installing wiper blade, checking battery strength too.

Ryan was the best and was so helpful!

I had a headlight go out and Danielle helped me get the right bulb and even installed it for me! Give her a raise!

Helpful service. Usually shopping there for auto parts and equipment.

Very helpful staff and good prices

Very helpful staff, and the parts are priced very well.

Great service and very helpful staff.

Awesome service, theyre great in helping find the right thing for you.

The staff was helpful and eager to answer all of my questions.

I was stranded. Nick and the store team assisted me greatly. With that kind of service....I will be a repeat customer.

Long wait, but got what I wanted.

Good staff and a clean store!

This is my place where I buying car parts. They are always helpfull. I can count on them. Prices resonable. And they are close to my house or my work place.

Im always being followed around the store...no trust.

Very helpful staff here

Great people. Great service.

No freaking idea never been here but Google keeps asking and wont go away unless I submit a review.

The gentleman who helped me was incredibly helpful. Lent me tools, and helped me install my battery in sub zero temperatures.

Very helpful they took the time to help me find a difficult part.

Good and very helpful personnel

The guys there are smart and helpful.

Always have my parts.

Great service and help

Quick friendly service

Good customer service.

Really nice and very helpful

Did not have any Mitsubishi license plate frames. Not the stores fault though, the company just doesnt carry them.