I can’t speak highly enough of the service department at Mercedes-Benz of Naperville! it doesn’t matter if you work with Kevin, Rich, or Adam all three have taken fantastic care of me and my family of vehicles. They aren’t afraid to ask the lead tech Ryan or their manager Chris if they don’t know the answer, these guys just want to take care of your vehicle and do some in a timely respectable manner!Thank you Naperville Service Department!

Bronny Daniel was awesome to work with, right from the moment he greeted us in the showroom in Naperville, IL. Helped us showing the inventory, understood our needs. We were already sold on the car, but he made sure that we do a test drive, understand all its features before we take our decision. He made sure that the car was delivered clean and we could have real fun experience buying our first Mercedes. He also scheduled a one hour session the next day so that we can get accustomed to all the technical features inside. Highly recommend Bronny Daniel, we were just visiting but we went out as Mercedes-Benz owners.

My service advisor, Nick H, is simply outstanding! He is incredibly attentive, personable, knowledgeable, and is legitimately, a GOOD person. He has old school ethics--- honesty and fairness.

Fantastic service department, I was recommended to this dealer by a friend and they did not disappoint. I normally service with MB of Westmont but they have gone down hill significantly over the last year. I was created promptly by Adam in the drive he took great care of me, there was some deep technical questions that the service director Chris was able to answer as well. You can tell the staff of people Chris has cares deeply for the customer. Thank you Mercedes-Benz of Naperville Service dept. You have earned a customer for life!!

I went to this location even though it was a bit of a drive from where I currently live and it was so worth it. The service was absolutely amazing. I had the pleasure of working with Michael Hurst who was very knowledgeable, extremely kind and found me a car that suited my wants and needs. I traded in my lease early and he made it very seamless especially with all of the chip shortages. You wont regret choosing them!

Went here for a used Jeep, Janice helped me out. She was not your typical used car sales person. She didnt pressure me into buying and she told me everything thing the were fixing on it before it left the shop. They actually did more work than I was expecting. Update as of 6/29/21. One of the lower control arm bolts that they installed was loose and was causing clicking and that could have been a problem if the bolt would have fell out and I would have lost control of the vehicle. so maybe their managers can have them check their service work before they leave. The bolt was a full two turns loose.

We had a fantastic car buying experience here! Danny helped us out tremendously with his great attitude and knowledge. We bought a used car here, but everyone made us feel like we were buying the newest Mercedes in the showroom. During the financing steps Tim was incredibly efficient and knew how to explain everything in the simplest most comprehensible way. This was easily the best place weve ever been to for a car.

We are extremely happy with the service received at the dealer. Our salesperson Danny was very attentive and answered all of our questions. Tim, the finance person was very helpful, knowledgeable and helped us receive a loan that we are happy with.

Super friendly and got me the car I have been looking for. Would highly recommend.

As we all know this is a complicated time for buying a new or used car. Nevertheless my wife and I decided to check out what was available at MB of Naperville, not even thinking wed be buying a vehicle that day.Michael Hurst came to meet us looking at the cars outside. I could even say I wasnt even dressed liked a MB customer that day 😄. Differently from our experience at the BMW dealership, where we were promptly ignored, we were treated well and with dedication by Mr Hurst. After some debating and light negotiations, interrupted by a trip to pick up the kid from school, we left the dealership driving a car that makes us happy, with a comfortable and fair financial commitment.I cant praise Mr Hurst enough for his customer empathy, politeness, and knowledge. And everyone else we dealt with at the dealership that day were absolutely top notch.

I recommend this dealership in Naperville. I came all the way from Chicago and Elmis Figueroa was a fantastic salesman. The whole procedure of buying my car was very professional and fast. This was my second time using their service and I will definitely visit their again! I very recommend!!!

I absolutely loved working with Greg at MB of Naperville - he was so responsive and helpful through my out of town purchase of my new car. He sent photos of the car, answered all of my questions, walked me through each step of the process, and was always available to answer text messages or talk on the phone. The car arrived and I couldnt love it more. I had such a great experience with Greg and would highly recommend him!

My first visit to this dealership and Adam in service was great in helping me with my situation. Made it as painless as possible. Keep me in the loop and explained everything I need to do to get the process started. Thanks again Adam.

I had a great experience at this dealership with service manager Adam Dellert. Adam is an excellent communicator and has wonderful customer service skills. He enjoys making your visit to the dealership very pleasent. He got my car fixed and resolved my issues to my liking in a timely manner. When my car was ready he asked if I had additional time for a complementary car wash. I recommended to ask for Adam when you make your next service call at the dealership.

On the day of the service appointment the car battery died. Mercedes service department was contacted immediately and notified the car would be there once it was operating. Service was also reminded a loaner car was required and confirmed when the service appointment was made. It was made clear to service given the length of the repairs a loaner wasnecessary. Upon arrival at service no loaner cars were available. Disappointingly this has been one of a MULTITUDE of issues with Naperville Mercedes service department. It was the last straw. The parts ordered were purchased and the car taken to another dealership for service. Naperville service will not be used again.

They obviously dont need our business if there closing early! Why have a closing time if your going to close whenever you feel like it! My husband and I arrived in the parking lot at 5:42 walked up to the door only to be stared down by some ignorant employees looking at us trying to open the door. The operating hours clearly stated 6pm closing but they decided to close early and ignored us. Horrible customer service! I am extremely disappointed we drove over an hour to get to your location. We definitely wont be coming back. I guess business must be extremely good to the point where customer service goes out the door! Disgusting!!!

I would rate it higher if I could. I took my car in for service without an appointment and was immediately greeted upon pulling my car into the garage. Everyone was courteous, professional, helpful, and attentive throughout this entire process. My car was serviced quickly and efficiently. My car was returned looking like a new car. This has been by far, the best experience Ive had with any service department .

Excellent experience in trading-in and buying a new car. This is all due to James Brown, Sales Consultant. As my old car was being serviced, I started looking at SUVs similar to what I’d had as a loaner. I’d taken a liking to it and wanted to explore possible options. There was a sales desk with 4-5 men chatting around it and they didn’t give me a second glance. James, on the other hand, politely approached me and asked if I could use some help. James didn’t judge me by my tshirt, jeans, sneakers, ponytail and make-up free, female face. James got a nice lease on the last day of the month. The other men? They got his dust. Naperville sales folks, be aware that money and decision-makers come in many different packages. Score one for James - ask for him by name.

Best of the Best. Jim Bloom promised and delivered. Straight forward deal. No over charging above MSRP. Everything was as promised and beyond. Thanks to everyone

Great dealership!! Worked with Janice and team to purchase a car and Janice was always prompt in communication, went over details at every step (test drive, paper work, delivery), and made sure to help us find something we really liked after understanding what we were looking for. The dealership is also very clean and everyone we interacted was great!

I drove to their location even though it wasn’t the closest to my home. It was very easy to set up an appointment. I will keep going to this location because an entire process was easy and fast. I had 3 separate bad experiences at Westmont location and I will never go back. It was like night and day. They had rental waiting for me so I can go to work.

Mercedes-Benz of Naperville service department solved my vehicles issue quickly and kept me informed throughout the process. Customer service is outstanding.

Helpful and knowledgeable service advisor. Frank was prompt and courteous with status of our car. All of our concerns were addressed. We were back in our car in no time at all.

Need some of customer service only good before we purchase the car. Ignored our questions concerns after the purchase. Also making sure cars has complete tools and manual. There is no lug nuts cover removal tool and no user manual in the car have to follow up the following day and still nothing.

Excellent sales support and attention to detail during the process. I would recommend Serafin Avila for any sales needs. This is my 3rd purchase from Serafin

I am really enjoying my new Mercedes Benz ML350 truck. Naperville Mercedes Benz was excellent I was treated like family. Their customer service was very welcoming, they were very attentive upon my arrival. My sales person Mr. Hurst and finance person Ms. Lucy was very helpful with assuring I had the understanding about my new truck before I left the dealership. My sales person Mr. Hurst has been hands on since the beginning with making sure I was satisfied in getting the vehicle I wanted and needed. Thank you to my sales person Mr. Hurst for being who you are and a great sales person and the Naperville Mercedes Benz team for being on board with assuring my safe drive home. Keep up the great work of serving others. God bless !

Katy Branch is by far the best car salesperson Ive ever dealt with. Shes professional, honest and doesnt come across as try to sell me, and instead she is just authentic and so easy to deal with.In fact, while I might have gotten a slightly better deal elsewhere, I preferred to have Katy buy my car because of my very positive experience with her. She is a gem!

Has been great, there were small issues after purchasing a car, which that was followed up by the sales agent/manager professionally and dealt perfectly. Fulfilled my expectations, and I am enjoying my first Mercedes!

MB of Naperville has the best service department by far. I have experienced a few other MB dealerships in the Chicagoland and these guys are the best. Special thanks to Kevin!

We went there to get our new/used vehicle assessment done and almost got ripped off for things we didn’t need fixing. I would very careful if the service advisor tells you need something repaired. They hold us we needed about $4,600 worth of repairs. After verifying there assessment we just needed the brakes replaced not the battery and definitely not the water pump.

After having me do credit application & the entire process of getting vehicle & having me do so much stuff they started then playing games saying things that made absolutely no sense at all. Finance people are atrocious at this place. Only helpful person was the salesperson other than that dont buy from here they will waste your time.

Great service. Kevin was able to address my concerns and resolve the mirror issue and he provided an extra step to carry out multipoint inspection and at the end the car was in great shape and was cleaned very well. They exceed my expectations.

If I can give this place 10 stars, I would. The staff is super professional and helpful. By no means did I feel pressured into purchasing anything (which I love). I visited other places in the area and it does not compare to this place. Big shout out to Elmis Figueroa and Omer Aslam for giving us great customer service.

Expensive service.Loaner vehicle not available when I brought the car in for service that I scheduled three weeks in advance! So I had to leave and reschedule.They made it up by bringing the loaner car to my house and picking up the car. Service still expensive!

We had a great experience at the Mercedes Benz of Naperville. Omer is a great salesperson, he helped us find the right vehicle and we are totally satisfied with the purchase. Omar’s salesmanship is highly appreciated.

The service department was amazing. They took my vehicle in assessed it and returned to me before I could get comfortable. Kudos to the service department!

Worst customer service ever. Their website offers you to purchase Mercedes Benz OEM parts that they are unable to provide. Called to figure out what happened with my order and they dont seem to care. I am also contacted the AG of Illinois for false advertisement. If you have something on your website for sale, you better be able to actually sell it, especially when you are receiving funds for it.

Went to Mercedes dealer in Naperville to see particular car I found online. First, I sent an email to see if still available and got response almost immediately, made an appointment with James Brown.No pressure, very kind, responsive, and knowledgeable staff.Needless to say I left the dealer owning a car. James was very helpful, personable and easy to deal with, followed up with me few days later to make sure I was happy with my purchase.

Fantastic costumer service Mark is an awesome very experience sales Man I recommend going to this location and ask for mark he will make your dreams come true I promise and the finance guy Michael Banks very awesome guy as well they worked together and team work makes the dream work they did it I got my dream car with this guys 2021 GLE AMG 53 brand new go shop with Mark and Michael thanks guys I’m enjoying my new suv ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

We just purchased a GLE and had a fantastic experience. Ron was great to work with on the purchase. Always very responsive to any questions or needs that we had. A true professional. Would highly recommend working with him on your next vehicle purchase.

Ive been a Benz driver for a very long time now and this is my favorite spot to go for service. Adam (the service manager I believe?) has superb customer service/communication skills. Highly recommend!

3rd one with you people. Always a pleasure, no pressure, sales staff is very knowledgeable about all your products. Katy was very good and knows her job. Have always been impressed. Thank you, love the car.

Very courteous and efficient staff. Adam was awesome helping me get the right service for my vehicle.

Worst Mercedes dealership that I’ve visited and I’ve owned 3 of their vehicles so far.1. Customer service is abysmal and surly. I wouldn’t say rude because they do just barely enough to get by.2. I got charged $1500 labor to fix a valve on my new car that has 26,000 miles on it. When asked why it was broken so soon, I was told that there was a known issue with these original valves but I was reassured that I now have the new style valve and they haven’t seen anyone come back a second time…3. It was obvious these people don’t run a professional shop here.I think I still like Mercedes, but I will never give this place my business again.

The people at Mercedes Naperville are the Very Best. Sandy in Customer Support and Frank in Service exceeded my expectations! They made the process of getting my car serviced seamless. True Professionals!!Thank you...

I had an amazing experience at MB Naperville. After a long search I finally found the perfect car on their website. I reached out for a test drive and received a response in less than an hour. Arnele was my sales rep and he made sure to get me in and out. He was polite, direct and transparent.Once we migrated over to finance to get all of the paperwork finalized, Lucy was an absolute doll. She reviewed all of the add-on costs line by line. My mom and I even left with some super adorable new coffee mugs.I would 100% recommend this dealership to anyone in the market for a new vehicle. Thank you MB Naperville! Feels good to apart of the family. ❤️

Had my first visit at the Mercedes in Naperville and the experience was wonderful. The staff welcomed me as soon as we walked in. Asked if we are here to see someone. Had the great opportunity to make a sale with Jim Bloom. Great salesman! Wonderful attitude and helped me out so much! He made sure I knew everything about the car functions before leaving. I love my Mercedes and I would recommend this dealership to anyone

We had our 2020 GLE450 serviced at Mercedes-Benz of Naperville for one minor recall and one 48V battery issue recently. The work was done in few hours. Both problems were fixed. Nicholas, the service advisor, is great. He explained their findings in details with us. I am very impressed by their facility and service.

Without a doubt the worst car buying experience of my life!!!I’m 65 years old and have purchased several expensive and rare cars, but this purchase from this dealer was a mess!I had ordered a 2022 MB AMG GLE 63S Coupe from my local dealer here in Westchester NY, but then MB announced no more V8 engines for the AMG’s, so I set about finding an existing 2021 model.After contacting several dealers, I called MB of Naperville, Ill.They had a vehicle I was interested in, and after some back and forth with the salesman Greg Bibbo, we reached a deal.Then I spoke with the f & I manager, Tim Burns, and told him I wanted an extended warranty, the price of which we also agreed upon, and I thought we were done.A few minutes later, he calls me to tell me that “unless” I also purchase their Auto Nation Protection Kit which was some car wax that he called “polyglycoat”, dent protection, and door edge guards, for some $1,400, the deal was off.” The salesman Greg, even said to me that they were installing the door edge guards “as we speak.” However, the Product Warranty itself says that purchase of it, is not a requirement for the purchase of a vehicle.I had no choice but to agree, and we moved forward, and they received a wire for the full amount a couple of days later.I then had to arrange my own enclosed shipping since no one there seemed to care once they got paid.The car arrived filthy, inside and out, and obviously had not been treated with their miracle Appearance Protection products, and there were no door edge guards! And we have the video to prove it.It had 88 miles on the odometer even though their website and Carfax said 7 miles, and there was no Window Sticker.An employee’s cell phone was still programmed into the car allegedly to see if the “Burmeister” sound system was operating properly.Clearly they took the vehicle on some joyride(s) since the pics of the vehicle on the showroom floor seemed to show it in better condition, and I couldn’t imagine a car in this shape being on any dealer’s floor.I registered the vehicle on my wife’s Mercedes.me account with the help of their Concierge, only to see it “detach” from her account later that same day.Upon calling Mercedes.me support, the agent saw in real time that someone was inputting a different person’s name, a local Illinois customer, for that VIN, and that it was all very suspicious.The dealer tried to explain it away by saying that someone at perhaps any other dealer in the country had done this by mistake. Just absurd.Mercedes Benz is looking into this, since it could have been an attempt by the dealer to have someone intercept the survey that Mercedes sends out.We finally received the Window Sticker which is nice to have for a vehicle with a sticker price of $137k, and a refund check of $1,459 for “product that was not installed”Bottom line, they are inept, just don’t care, or even worse, and would NOT recommend them to anyone.

The sales guy, James Brown was great to work with and so was everyone else.The reason i gave 4 stars is because I had to wait over an hour to see the finance team. She was great also.

Mark Curtis and the entire Mercedes Naperville team made our first luxury purchase easy and memorable. Customer experience (no hassle) and timely follow-up was key to us. Sales delivered. Hoping this experience continues with Services as well. Thank you!

Excellent buying experience on a used car. Dealership was customer very customer focused and took time to listen to concerns and to address them. Worked with Janice B and couldnt ask for better experience. Took her time to ensure that I was updated on every step of the purchase. Will certainly head back to the dealer and work with Janice for future car purchases!

Top Notch experience! This was the easiest and most satisfying car buying experience I have ever had with a dealership! In and out - so simple. Got a great deal and a satisfied teen! Loves his car! Thank you Serafin Avila and Lucy in finance for an awesome experience at Mercedes Benz in Naperville!

Worst customer service ever. Janice was cool. Manager was bad and doesn’t care about customers. Wont come back here ever again.

They sold me a used car that had SO MANY PROBLEMS and they tell me since I am past the 5 day warranty there is nothing they will do for me. STAY AWAY. Rude staff, and all they care about is taking your money. I will never buy from AutoNation again. I regret my decision fully.

Greg Bibo, Mike Banks, and James Brown:) were all phenomenal at helping me decide on a Mercedes! Thank you all for excellent customer service and for your kindness! Good people and good service! Come here and meet the team!

We had a great experience purchasing our vehicle from James Brown. He was very knowledgeable & accommodating which made it an easy business transaction being from another state. James is definitely the person to partner with if you are looking for a honest sales person; he deserves your business. Highly Recommend!

Mark Curtis is an awesome salesman and great guy.. Whole experience at the dealership was very pleasant. We love our new vehicle.

Went for my B service and the service was quick and they provided shuttle to drop me and to pick me up. Nick was the customer service rep and he was very helpful.

I knew what needed to be done from a prior appointment and I worked with Adam, my service manager, to get it done. I arranged for a loaner car and Adam did his usual great job of keeping me informed of the work done. Everything went according to plan.

Elmis was very helpful in getting me the car I wanted. I saw the car online and he told me it wouldn’t be available for a day or two, but I told him I needed to buy the day of. He got in touch with the detailing shop and drove me there to test drive the car and got the detailing shop to prioritize my car and they finished it up while we were signing the paperwork. No haggle pricing and not overly pressured to buy the car. All in all great experience at this dealership.EDIT: Elmis was still great which is the only reason I am not giving 1 star, but have to downgrade review because I purchased vehicle on July 13 and it is now August 10 and my title still has not been received in the mail. I have had to call dealership twice and both times they said they would quickly follow up with details about where the title is and that has not happened. My temporary permit will expire in 2 days and now I will be unable to drive my car until I get the title. Really frustrating and poor communication.

Thank you Mercedes Benz Naperville, especially Service Advisor Adam! He was very energetic, friendly, and professional. He approached me right away when I arrived for my service appointment, and he explained everything I needed and the cost in a very non-intimidating and timely manner. When I came back in the evening to pick up my vehicle, he was still just as energetic and friendly as in the morning. He provided such quick and efficient customer service. I’m happy to continue coming back to this dealership! Thank you Adam!

Was definitely not impressed with my service! Called service advisor and left message on his voicemail right after leaving dealership and I still havent received a return call (TWO DAYS AND COUNTING)...

Think twice-I brought my car in for service and an interior detail.The interior detail was terrible. Fingerprints not cleaned, inside windows not cleaned/still streaked, center console spill not cleaned, trunk ledge, door sill dirty, not cleaned. So I complained and was told to bring back in and it would be taken care of.Wrong! No follow up work performed. When i went back to pick up my car, the same fingerprints ( i pointed out to service guy when I dropped off) still there, the center console spill mark still there, and the interior windows marks were still not even cleaned.So, I left it there again to see if they can get it right.. We will see if they can fix the 3 rd time around.I expect more from a detail offered by this Mercedes dealership.The detailer did not do his job, just took my money. I was told that they received many complaints about the detailer. Knowing this, management should be doing a quality check to make sure this guy is doing his job or get a new detailer or don’t offer detail services at all.I left a message for service manager but no follow up return phone call.I called again and the person who answered could not reach anyone or give me any status.The loaner car I received the second time was filthy. 3 half empty water bottles, worn face masks, and trash left behind from previous driver, not vacuumed, dirty dash, exterior not washed.I had to clean up the interior and throw out the trash.Don’t understand how a service employee could give a customer a dirty car.I am very disappointed. Why is the service manager and general manager allowing any bad services performed.Management get busy and fix the problems!Definitely do not recommend getting any detail or extra services from this dealership.If they can’t do a simple detail or provide a clean loaner, how can they do good service work?I expect outstanding service and got bad detail service.I will update when I pick up my car. They have had 6 days to do a detail.

Great service! I was in and out extremely quick. The service department had a loaner ready for me when I arrived which was unexpected I didnt use the loaner, but truly appreciated them trying to ensure my needs where met while working on my car.

Great service and hassle free. All staff was very courteous!!

I waited 2.5 hours for an oil change. Service manager gave excuse after excuse of why it was taking so long but not one was valid. This was my third oil change on the plan we purchased yet the service department did not know what type of oil my car took so could not have it on hand. My appointment was at 0730, I was told at 0830 that they just realized they were out of my oil and had to go to the shop to get some. The customer care manager did not give any indication that he was concerned about my time. It was just the way it was.

The best service we ever have. We have been Mercedes Benz customer since 1997. Thank you so much for your service. Couldn’t wait to share with our family and friends about it. Thanks again.

Its a shame Mercedes is selling car without proper chip, and they wont take back the car once you find out its defective. So be careful when buy this new car on this dealership. Shady business.

Our service manager Frank and the service department at MB Naperville always provides the best most professional service. Highly recommended.

I had such an amazing experience at this dealership. My sales representative James Brown was very responsive to all of my questions via text and email. Upon arriving at the dealership, he was very courteous and professional. I was able to test drive the C300 coupe as well as the GLC 300 and he gave so much valuable information regarding both vehicles. I’m very happy with my car and I would recommend the Naperville Mercedes Benz dealership to all of my family and friends.

Great service experience. All maintenance completed, repairs made on time. Nick did a great job explaining everything. I’ll be containing to come back for future service and repairs.

My service advisor Rich is the best !!⭐️⭐️⭐️Great communication and he made sure my car was ready by the time I requested.

Great service center. The service guys are so nice and welcoming.

Nicolas in service does not call customers back even after stating he would! I left a message and sent a text to which he responded in a bit. He doesnt manage time well. Hed rather text than verbally communicate problems and solutions concerning thousands of dollars! I cant understand treating any customers as if they were not a priority regardless of if theyre sitting in front of you or youre texting them... As a result, my car will two delayed because of his lack (costing me money on a rental car). And then I have to pay Mercedes of Naperville. Wow! Some service.

Professional and timely service.Really enjoyed working with Nick. Service my C43 at this location routinely. Never had any issues.

Hands down the best customer service I’ve had at any dealership service center. I have very high expectations of high end dealerships that frankly haven’t been met in the past at the other dealership service centers I’ve used (Acura, Audi, and Porsche), but not here- they were great. Adam was efficient, communicated well, and was very accommodating to my needs. Got me thinking about buying Mercedes again in the future.

Decent experience outside of the high cost for a battery and the fact it too 5 days to identify the problem. However, the 1 star is specific to customer service desk. The thin brunette (don’t know her name) IS and is always extremely rude every time I’m there. Haven’t said anything in the past but enough is enough. She has no business being in customer service. If not for her, I would give you 4 stars.

Ever since Auto Nation took over, the service at this dealership has gone down hill. In addition, the service manager is completely unfriendly, impolite, and speaks to customers as though they are his employees. Ive spent almost $35,000 in their service department over the last seven years (E55 AMG) and he has never once told me that he appreciates my business or even really introduced himself to me (I dont even know his name). When I asked to speak to him, he took more than five minutes to come talk to me, even though I could see him and see that he wasnt busy. He then came in and said Whats up? Thats how he introduced himself and greeted me. He said very little and appeared to want to leave my presence as quickly as possible, which he did. Comparatively, when I go to the Ford dealership (I have a few different cars), the service manager always greets me warmly and asks how Ive been. He even asks how my dad is doing. Little things like that can go a long way. Even though Ive been a loyal customer of theirs for seven years, Im considering giving Mercedes of St. Charles a chance next time.

The vendor Greg showed his kind side, his treatment was very professional, helping me at all times with his impressive attitude.

Thank you Frank Amanti for taking care of me this time around. I asked if they could give me a ride and then come pick me up when my car was ready. With no hesitation I was accommodated. Service is a 10 no doubt. Yet to have a poor experience in the seven or eight times I’ve been in here for service. Thank you.

Accommodated my need and schedule. Easy in and out.

I love my car and the sales person was great at Naperville Mercedes. The whole process was so easy and the staff was very attentive. I am excited to buy from AutoNation.

I am very pleased with the service i received from Mercedes-Benz of Naperville. A recall was issued by the parent company and the Naperville Service Department contacted me promptly and scheduled conveniently. The Service Manager was very courteous. My vehicle was also due for a B service. I normally use a third-party authorized service provider for all of my German vehicles. Mercedes-Benz of Naperville offered to match the service price and we agreed to both services (recall and B) during the same visit - saving me time. I was given a higher quality loaner vehicle which also impressed my wife. I highly recommend Mercedes-Benz of Naperville.

I was in the market for a new car and had a couple of different options in mind. Like every savvy buyer, I did my internet research to compare various brands and models. Mercedes was one of my options and I had the good fortune to work with Jim Bloom at this dealership. Jim was knowledgeable, patient and a totally no pressure salesman. Being a former salesperson myself, I dont respond well to high pressure sales tactics. Equally important, Jim worked with me to get the options I wanted and every discount available on my purchase I was able to get the car that I wanted at a very fair price. Cant ask for more than that! I highly recommend working with Jim Bloom at Mercedes Naperville.

Great experience. Adam is a great service manager and always delights.

Have always had great service here. A bit pricey but you get what you pay for. Very professional bunch that just do a great job!

Mercedes-Benz of Napervilles service is more than expectation.In particular, Ms. Katy Brand is more helping & guiding source for Customers.I had a two experience with Naperville sales office,1st when I Leased a Vehicle 3 years back and2nd when I bought the same car.Both the time I had a very Good Experience.The only Complain I have with their Service department is,they dont include the Tire Rotation in none of the contract, which is very very essential for any vehicle at every 5000 Mile!!

I was nervous about buying a vehicle from Illinois when I am from Michigan, but everyone made the process easy and explained everything really well. I am so happy with our purchase, and the 4 hour drive was definitely worth it! Extra thanks to Arnel and Lucy.

Mark Curtis was a excellent listener and ultimately delivered on exactly what I was seeking. I visited more than 6 different manufacturer dealers and he was the only one who did not try to change my request into some other type of vehicle in the line-up. He also did not over pressure me on timing from my original test drive. I was ultimately happy to give him my business based on being a great sales professional.

Great job guys. We had no appointment but we were able to get our car back the same day. Great service.

Outstanding caring service people keep you informed and updated on their progress and what you can expect to pay. Very happy with the results!

I thought Mercedes would provide the best customer service.... So disappointing....

I needed some minor work done and was thrilled to work with Adam Dellert in the service department. I was able to get in on short notice and found Adam to be friendly, courteous, and efficient. Hes my new go-to guy for anything Mercedes.

This was my first visit to MB Naperville. The service team got me in within a few minutes of my arrival and into a nice loaner vehicle while mine was being serviced.Adam was my service associate and was efficient and professional in our interaction!!I will definitely return!!

Nick in service is a awesome guy to work with he will make sure you will get or have the best experience of doing business with them

Kevin was great. Gave me a loaner while my car was getting 60k serviced. Explained everything in details and made sure I understood what the chargers were about.

We had a great experience buying our car from Mercedes of Naperville. Jim Bloom made it seamless and he was a pleasure to work with

Frank did a great job as my service advisor. He kept me posted and had my car ready when promised.

Friendly, knowledge staff, explain all repairs, provides estimates upfront. Comfortable waiting area.