Time management at this place is really disappointing. 2.5 for a scheduled oil change? Called ahead, set up the appointment, arrived 10 minutes early… sat and waited for 2.5 hours. Nothing else was done at all, just the oil change that is covered by the maintenance plan. Not sure what takes that long. I have done plenty of oil changes and I only take about 30 minutes. The Jiffy Lube down the road is 10-15 minutes. It was like this the last three times I’ve been here. It’s a decent waiting area, nothing to complain about in there, but they have no respect for your time. Wishing I hadn’t bought the warranty maintenance plan at this point. Going to find another Ford place to try to take my truck to and see if they are any better.

Kevin Diaz great salesman. Got the right truck at a great price. Excellent service.

Kevin Diaz was the best salesman I ever had!! I highly recommended him.

Easy transaction and awesome guy I like Kevin Diaz a lot as a salesman best by far.

Greeted by a very nice salesperson. Palestinian decent. I was dropping off my car for service and still he helped me find the drop box and answered my questions even though I wasnt buying. Ill definitely will return when I buy my electric pick up.Called the day before service writer explained the hours for drop off, understood my questions right away and explained what was going to happen regarding the recall notices. (All brands have recall notices.) Nice nice dealer.

Went into Fair Oaks today and was looking for a certain car. Jeremy Hopkins was there to greet me at the door and took care of me from there. He was great the whole time. Definitely coming back for my next car in the future. Great experience.

Kevin Diaz did excellent I’ll buy from him again.

If I could give negative stars I would.I was inquiring about a car that was still listed as available. Called and ask to confirm the vehicle was still available before I drove down there 1hr away.Sales person Evelyn called back assuring the car was not sold and encouraged me to drive there. Only to show up to another sales man say it sold 1-2 days ago.Beyond furious for eating my time.Please stay away for this dealer they don’t know what they are doing!!!! Look elsewhere!! Don’t waste your time

I had a great experience at Fair Oaks Ford. I bought a Ford Ranger from this dealer. Jose Soto was very helpful, knowledgeable, and professional answering all my questions. I will highly recommend Fair Oaks Ford to my friends, family and business partners.

Great team! Rich Wilson wants to make the sale happen - in the best way possible. Rich was truthful and straight-forward. Moe is the best at making the finance happen and ensuring things run smoothly. THESE two are the guys and THIS is the dealership you want to do business with. If you have been to other Ford dealerships, then you know exactly what Im talking about.

Typical dealer. Good at oil changes but service writer informs you, the customer, of upcoming $300 fuel system flushes and hundreds of dollars serpentine belt and tensioner needs (that’s why on my cars I usually do my own service.While hanging around waiting for service to finish a salesperson, Andy, asked if I was interested in seeing something. He let me look at a few things then wanted to start working numbers. Of course I tell him I don’t want to buy in the middle of a chip shortage with no good discounts and he persisted. First saying there wasn’t an “X” plan for my company available then after some talking it was suddenly there.When I finally said I’ll wait for a better opportunity in the future he got mad and asked why I “wasted” his time.

Jose, the salesman I worked with was a pleasure to do business with. Since buying a new vehicle from him he has checked in on me to make sure I was enjoying the truck and seeing if I needed help with anything. Bob in the service department was also really professional and offered me a great deal on interior and exterior protection services.

Israel Espinosa was my sales consultant last night and let me just start with I cannot be happier. He was very knowledgeable on the vehicle I was buying and so extremely nice. We had scheduled an appointment for 6:00pm to test drive the vehicle knowing I was going to purchase it and out by 10pm! You guys were great and I love my Bronco! Thanks a ton for your awesome assistance with buying my first car!!!!!

Outstanding Service! I was traveling, from out of town, in my F150 Raptor and the Sync system decided that it had a mind its own. I was able to get on the Fair Oaks website, make an appointment with a confirmation on an intuitive site.I arrived 10 minutes ahead of the appointment and was taken in straight away. They diagnosed the problem and got me on the road again.A BIG thanks for all of your help!Jay King

Jose Soto was the first salesman that came up to me and guided me to my new car. He’s very friendly and professional in a fun manner. He makes the time go by quick and makes the whole process easy! Ask for Jose next time you need a car

It took so many hours of paperwork to lease our vehicle. Once everything was set and done we were exhausted and ready to leave with our new car! Nope, they kept adding on fees and wanted more and more down. Totally taking advantage. I was so frustrated and defeated. I never left a dealership feeling as lousy as I did. Years later we returned the lease. Took it in for an inspection a week prior to know final price. Left it there all day. Finally picked it up and the never did the inspection! They said what the cost would be for oil change and brake pads. Are you kidding? That’s not the final price! I left it there all day and they couldn’t inspect it?! I wanted to know price so I would be prepared to pay without complete shock in case they added on extra fees as usual. Complete waste of time, terrible customer service, and communication. They totally take advantage of people and I would NEVER recommend them to anyone. Went to buy a new vehicle at Rod Baker and couldn’t believe how easy and delightful it was to deal with them. Ugh, Fair Oaks is terrible!!!

Bought a 2017 Ford Fusion from this dealer, Eric was super helpful in guiding me through the process with no hassle. would definitely recommend this dealer!

Couldn’t have asked for better service. Dean approached immediately when I walked in the dealer and made sure I got the best service possible. Told him what I was looking for in a car and he showed me exactly what I needed. I definitely recommend visiting him if you’re in the market for a car. Great people great deals.

The sales team was laid back and gave me plenty of time and space. The entire staff were friendly and the youngster Eric was very helpful trying to show a feeble old man how and where all the buttons work. Then Rich my salesman sensed I still wasn’t comfortable enough so he got in the car and helped with the finer points.I would much rather deal face to face because I feel like I got a fair deal.Also like to give Giovanni honorable mention.

The salesman and finance associates were very polite and courteous. They were knowledgable about the vehicle we wanted to buy. They were not pushy in any way. We felt good about the whole experience without any games or bait and switch techniques.The vehicle was very clean and we were in and out in about 3 1/2 hours.We felt satisfied about our purchase and everyone we dealt with there.

Fair oaks ford was not just efficient in fixing my car. but they were very professional. I was very satisfied with their customer service as well as their work. Thank you fair oaks ford I will be bringing my car back for sure!

Jose is the BEST salesperson I’ve dealt with. He made the process quick & seamless while being patient and informative!! He followed up for several days after purchase to ensure that I knew how to access the For phone app for a listing of additional features to include App Remote start❤️❤️❤️❤️

Erik Padilla is super professional. He helped me decide the perfect car for me! 10/10

Erik did a phenomenal helping me out purchasing a new car.

The salesman Dean Khater is absolutely wonderful to work with and provided me with EXCELLENT customer service. Dean was not pushy, he provided me with exactly what I needed. He followed through and made sure all the details of our deal was done accurately. I really appreciate car salesmen who arent just trying to sell me something to make a $ and Dean was that guy for me with the transaction we completed yesterday. I would highly recommend Dean Khater as your next car salesman to purchase a car or to sell them a car!!!!

Had quite a bit of work done on my Escape on this appointment. Replaced rear shocks, bushings, and several miscellaneous items including running a diagnostic on the Sync system of my radio and satellite sound system. John Luciano is an excellent Service Consultant and walked me through everything that needed to be done, including working with the contact for my Ford Extended Warranty which saved me 50% on a significant bill. Due to the length of time on the job they gave me a ride home to Bolingbrook so I could pick the car up in the evening. The Escape now rides like a new car!Fair Oaks always does an excellent job. I am glad that I purchased my Escape from them in 2015.

Jeremy Hopkins is the man to see at Fair Oaks Ford! Hes thoughtful, he listens, and was able to meet all of our needs.Im willing to drive 20 miles from La Grange to visit Fair Oaks because their service far surpasses the two closest dealers to me. Time and money well spent!

Alan Montelongo was very professional and helpful and I would highly recommend him.Dan

I walked into Fair Oaks Ford knowing I wanted to upgrade my vehicle but not 100% sold on what I wanted. I worked with Dean on my trade in and to get my Ford Explorer. He provided information on the various models I was interested in and answered all my questions. The experience was as pleasant as purchasing a car can be. He was very helpful, patient, and pleasant. Allowed me to take my time to come to my decision. I had to test drive a number of cars but ultimately purchased my truck. Once selecting the vehicle I wanted, the process afterwards was fairly quick. I am very pleased with the outcome. Ask for Dean if you choose to go to Fair Oaks!

From the minute we walked into Fair Oaks Ford Showroom floor, Dean took excellent care of us. He was very informative about the car, polite, and exceeded our expectations. I highly recommend Fair Oaks Ford!

Great service! Great team, patient, and attentive. I bought the car I wanted for a very good deal.

One word fantastic. I always bring my car here for service and I was looking around and saw a used mustang on the lot. Jose Arroyo helped me out by giving me some great details on the car as well as showing me some features I didn’t even know it had. Even though I’m not in the market for a car right now I know where to go and who see when I need one. Thank a lot Jose Arroyo and I will for sure be back and let all my friends and family know

Check this out! Its Friday afternoon at 4:50pm when I discover that my tail light is burned out on my classic Thunderbird convertible which my wife and I planned to take on a weekend getaway. Knowing that the service department closed at 5pm, I chose to just go there and hope for the best as I didnt want just anybody to work on my car. I drive in and was greeted by Joe the service advisor of the day and asked him when they closed and he replied 10 minutes. When I told him what I needed and that we were supposed to take a weekend cruise and I was concerned for our safety, he said that he would see what he could do. Ten minutes later I was on the road and our weekend cruise with the top down could not have been better. Thank you Fair Oaks and most important, thank you Joe for exceeding my expectations and going the extra mile!

Just purchased a 2020 Sonata from Fair Oaks, Erik was my sales consultant and did an amazing job as well as the managers here. I would recommend this dealership to all my friends and family.

Perfect smooth transition, highly recommended!Thank you Kevin !

Shop around this Ford dealership service dept takes advantage and is priced higher than other Ford dealers in the area. Due to a labor strike at other dealers we took the car here and they took advantage by doubling the price for a simple oil change. Not to mention quoted 50% higher for a recommend service. Its unfortunate because we would have used them regularly for our cars but rather lesson learned. These guys are why the industry has a bad reputation. Get a better deal elsewhere.

The experience was very pleasant. All my questions were answered and the sales team was very helpful. I would highly recommend this location for a new vehicle purchase.

Great service, though the model we were looking for wasnt available, Jeremy went out of his way to help us see if he could locate it anywhere. Was not pushy at all and was very informative and knowledgeable on the Ford line up. Very friendly and was definitely trying to work with us on a deal. I know there is a car shortage now, but hopefully the model we want comes available to them soon. Jeremy was an outstanding salesman.

Its the best car dealer i ever have deal with, good service and good team.the service department was so helpful and professional

Fair Oaks Ford sales and service are highly recommended. My 2014 Ford C-Max Energi was purchased from the dealership and then serviced to up date the Microsoft’s software to get all the features of an Electric Car and the Hybrid capabilities. Highly Recommended

Alan was a great help. very kind and makes the entire process very smooth! go see alan!

Rich Wilson is by far the best salesman I have ever worked with. Straight forward and honest from the start. If you are looking to buy Ford or a Lincoln. Ask for Rich Wilson.

Dean helped me so much in buying a new car! He was kind and well informed on the cars, honestly the best customer service I’ve had! Would definitely recommend having Dean as your guy if you’re looking to buy a new car! Will be coming back soon!

Eric P. and Murphy were helpful to us in buying our Ford EcoSport that we had leased with Ford for 3 years! Eric is efficient, and Murphy has a good sense of humor - they make a good team! Excited to own my lil car!

A couple weeks back I was looking at Ford Explorer models versus competitor options. Jose Soto was my sales consultant and he was very helpful and knowledgeable about the vehicle and talking about the pros and cons of XLT vs Limited versions. We are very happy with our purchase - great vehicle. Best to ask for Jose !

Arlene was awesome. Super patient and kept me in the loop the whole time. Supply chain issues created a lot of back log but she never got upset or lost her cool, even when I got frustrated at times. She is the reason I will come continue to come back to Fair Oaks.

Purchased one of the Mavericks! The sales guy, Jose was fantastic to work with and made the purchasing process easy and straight forward.

I took my car in for oil change and inspection. After the expectation the service team was very helpful in explaining what I needed and what I didnt need repaired. Turns out I need the rear brakes replace .Im very happy that my car is running better and safer!Thanks

Jose Soto was amazing!! Would recommend him to anyone. Very easy and quick process, and he got me into a really great car.

We were just in today not too long ago. Giovanni was great help towards the end. But the one guy that helped us before had a very rude, had an Attitude. Very unprofessional. When he was told to walk away, he continued to run his mouth about what had happened while to his other friends while looking at us. Would come back but not to talk to that guy.

I enjoyed my visit at fair oaks! Dean was very professional and helpful in my car shopping. I would recommend everyone to go to fair oaks and ask for dean! Will be back again!!

I also experienced Fair Oaks Fords false advertising and attempts to gouge customers on popular vehicles or those that are in short supply. On June 29th I was checking online for availability at dealerships of a Mustang Mach-E. I came across a Mach-E at Fair Oaks Ford like the one I had been looking for so I filled out Fords online form to contact the dealership about the car.A very short time later I received an email from Fair Oaks Ford stating that they had received my inquiry and that I would be contacted shortly about the car. I then received another email from a Fair Oaks Ford sales person. (Im intentionally leaving employee names out of this negative review). This email detailed the vehicle, the equipment, etc. It also clearly detailed the price. The MSRP/LIST was $56640 which was lined out and the Dealer Price was listed as $56640 MSRP.Because I had been looking for this vehicle for awhile and had actually test driven one I knew this was what I wanted. I responded to the email that stated Dealer Price $56640. I said I would take it and to contact me regarding payment and delivery. The emailed response was that the car would not be sold for $56000 but would be sold for $10000 more because it was the only one they had, it was the only one in the area, and the vehicle was in high demand.OK, I get it and I agree that the owner of property should be able to price it as they want. But thats not what Fair Oaks Ford did here. They marketed this car at $56640 right up to the point where someone said OK and then they changed the price. Presumably, Fair Oaks Ford and Ford Motor Co. dont want to blatantly show people the gouging that is going on so they dont list the real price on advertising and marketing materials. Thats very disingenuous and very unfortunate during a time when the U.S. is trying to recover from supply chain problems caused by the Covid pandemic shutdowns.I complained to Fair Oaks Ford and Ford customer service. Someone from Fair Oaks Ford called me back and responded that they were sympathetic and would see what they could do and get back to me that day or for sure the next day. That was a couple days ago and you can guess what I heard back. Thats right nothing, crickets.Ford customer service also showed very little interest in their dealerships business practices. That was disappointing. To be honest, I was very much comparing the Mach-E and the Tesla Model Y. I drove both cars and liked them both a lot. The tie breaker for me was pretty much the $7500 federal tax break that the Mach-E currently has. Tesla has used up all of the rebate money allocated to them. It would seem that some of the sales that Ford is getting on the Mach-E are courtesy of the rebate. Ford and Fair Oaks Ford Lincoln of Naperville may be trying to get more than a little of this benefit back from the consumer for themselves. With this pricing scheme it may be cheaper to buy the Tesla without the tax rebate. Its faster too! I do not recommend this dealership.

Recommend working with Serafin @ Fair oaks Ford. Made my most recent transaction super simple and not stressful. These guys don’t question you when you say no when trying to up sell which is much appreciated! Very good dealer experience which is hard to find. Thanks Serafin!

The buying process was quick and easy, the delivery process was a disaster.Came in on a Thursday, worked with Chris. Salesman was great and made the process of the deal super simple, Moe Sales Manager and Sean Finance Manager did a great job at point of sale. Only issue was the car needed an alignment which Moe told me they would take care of. Left a down payment as I was financing myself, called Friday after emailing letter of intent from my bank told them the check would be overnighted Monday and I would come get the car Tuesday between 6:30 and 7. Monday, email the tracking number for check, reiterate the time I will be there Tuesday. Tuesday email delivery confirmation and call to confirm the car will be ready between 6:30 and 7. Arrive at 6:40, no one knows anything about my pickup, wait for a manager to confirm the check arrived, which I called and told them it did. They bring the car around, it’s clearly been parked since I left it Thursday, covered in bird droppings, not washed, all stickers still on windows and floor mats still in the trunk. They can’t find my spare key, tell me they will overnight it the next day, that was 3 days ago and I still have no key. Get in the car and it is completely out of gas, drive down the road and it either wasn’t aligned, or they managed to make the steering wheel the exact same amount off to the left and pull right just as much.Seemed to be a good dealership but the delivery was one of the worst dealership experiences I’ve ever had, seems like they only care about the customer until the check clears.

My sales person Serafin was very helpful and got me a great deal ! Will definitely be back for my next car, great experience!

I’ve been trying to buy a vehicle for quite sometime now. Dean was very knowledge and nice. He made buying a car much easier. Will definitely be coming back to buy my child’s car.

I had a great experience at this dealership. Jose Soto assisted me as he was very helpful and professional.

First time coming to this dealership and I had a great experience. Everyone is friendly especially Jose Arroyo that helped me out. Hes a great person to talk to and I recommend going to him if you wanna feel comfortable buying a car from him.

Just purchased my first vehicle with FOF and I couldn’t be more happy.If you ever visit this dealership make sure to ask for Erik P, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff !

Id like to thank Rick Tymec for helping us to get into a 2017 Ford Explorer last Friday. Usually we research vehicles extensively before we make major purchases, but when we suddenly had to replace our existing SUV he made the process pleasant and friendly. It was nice not to feel pressured, and our new ride is doing great!

Took my car for a warranty service and fair oaks said they didn’t want to fix it because the car had been abused. I drive normally and my work is only 5 minutes from my house so to say I abuse my car was a massive surprise. Tried to talk to them about returning my warranty and fair oaks said they weren’t able to that it wasn’t in their hands to. Never buy or take your car here for servicing you won’t get what you want unless you want to pay for overpriced mechanics that leave you with a bad job anyway.

Rude Service department.I called to get pricing on a replacement key from parts. They transferred me to service so they could quote a price on programming the key. They quoted $55 HIGHER than Haggerty and $30 HIGHER than River View. I asked him why it was more and he said “Because that’s what we charge.”Fine. I will never service my truck there and I will recommend your competitors to anyone I know.

Serafin was great, even spoke Spanish with my grandma and made her feel very comfortable. Great guy to work with. He knows his stuff

Alan was amazing, he made the process very smooth! Go check it out and ask for Alan! Thank you!!

Fantastic team! Serafin was the reason we had decided to purchase a car with Fair Oaks. After a long day and a crying baby, Serafin went out of his way to buy dinner just to make sure we were taken care of. I would definitely recommend you give him a call if youre looking for a new car.

Smooth and speedy transaction with amazing sales consultant Serafin!!Great experience at the dealership, friendly and helpful staff, we were in and out with in 2 hrs. Got the best selling price for the car compared to all the nearby dealerships. We had full attention of the Sales consultant,Serafin Castelan, very pleasant all the time and went above and beyond to get us the best price. I would highly recommend this dealership!!!

Great team over here in Naperville! Justin and Jeremy did a fantastic job being transparent throughout the whole process. They were super helpful and informative. Would come back next time I need another vehicle.

Purchased an Explorer a few months back. My salesman Jeremy was easy and professional to work with. One of my best vehicle buying experiences ever. They are also a very good dealership after the sale too.

Erik was my salesman when I went in for the purchase of my new Dodge Durango. The whole environment was superb and everyone there was super courteous. No haggling and was in and out in a little over 4 hrs. I would highly recommend Fair Oaks to anyone looking for a new car. Thanks for the great service guys!!

Great experience. Alan was a great salesman and made the deal happen. Would definitely buy from them again.

Just say that I wouldn’t buy my car here. Do not recommend this place. There are many other dealer who can serve you better and with honestly. It’s a shame that the building and vehicle display is so beautiful but the business is not just that. I wish I can give them no stars if possible.

Everyone was very friendly and thorough. They definitely made the process smooth and as efficient as possible! Kudos to Jose for being upfront about their stock and making sure I got what I needed!

Took my car in for servicing with Trevor Williams. Had a great experience. I found him attentive and so communicative. Thanks Trevor! Five stars for you and Fair Oaks Ford!

Purchased a car last week from Fair Oaks Ford, and it was a great experience. Jose was friendly, personable, and really easy to work with. Would definitely recommend to others. Overall easy and painless.

Rick really helped us out and made the buying process easy. The whole team at fair oaks Ford did a great job!! This is the second car I have purchased from them.

The best customer service that I’ve gotten in a long time! I appreciate the diverse staff, welcoming environment, provided snacks, humor, and work effort that this place embodies. Moe, Ken, Jeremy, Terrell, and Bob made a great TEAM. The atmosphere here is like family and I have no doubt we will continue to be taken care of and I’m sure I’ll get another Lincoln for my next car. This is the beginning of a great relationship.If you want a place that will take care of you from beginning to end and an amazing vehicle, COME to this place. I can’t wait to see the new Lincoln location and visit the staff again.

Yesterday I went into fair oaks to see a car and I met Chris (sales) he worked hard to get us approved and made sure we took home the car we liked and even explained every question we had I recommend Chris and fair oaks 100% Excellent customer service

I had a terrific experience with the service department here. Mike helped me out and was very professional during the process.The only reason I am giving them 4 stars is not their fault. I ordered a driver side mirror which they ordered based on the vin number of my truck and the wrong part came in. It still fit the truck but it wasnt the xlt chrome side mirror with blinker. This is also my fault for not checking the part before I left.Either regard, Mike in the service department was terrific!

Came back to Fair Oaks Ford for my 6th vehicle purchase, but its always been for the service dept. but this time I have to say I had the BEST purchase experience EVER. Our service guy, John Mazurek, whom I dealt with for now over 26 years, recommended a sales rep by the name of Jose Santiago, and I honestly can not say enough about this gentleman. He was the most easy going, patient man Ive met in the car industry. Not being computer savvy he is willing to now take the time to show myself how to use all these new bells and whistles these newer cars come with, that my older model did not have. Fair Oaks should be lucky to have two (2) Awesome gentlemen working for them, and my husband & I will continue to service our vehicles with John and our next purchase will be with Jose. Thank you.

Thank you for always providing me with the best service for my vehicle. You’re always so kind and professional ☺️

My man Dean was wonderful to work with. I arrived an hour before closing and the team never rushed me. They did everything they could to get me the best price for my trade-in and work to get the numbers I felt comfortable with. I appreciate their approach and honesty. I appreciate they didnt play reindeer games going back and forth. They already had the best and most aggressive online prices when I made the trek 55 miles from Indiana. They never tried to bully me into buying added insurance plans like most all other dealers did in the past. Honesty goes a long way in my book and I will be back undoubtedly. Did I mention they were inspiringly nice to my 4 year-old that asked 1,000 questions and told them all about her passion for KISS on our visit? That means the world to me. Thanks Dean! Monica promises to Rock N Roll all Nite and Party Every Day in her new Lincoln MKZ!

Have come in three times on 8/15, 9/9, 9/25 and each time they tell me the car imlooking for is “on another lot” then they try to upsell me on a new truck costing 300% over my budget. Its happened the exact same way three times in under 6 weeks. I will never be back they dont treat customers right. Bought a mustang here in 2008 and my dad bought a honda from here in 2010 back in the good old days when thet were on ogden and naper blvd. Back in the day when youd walk in and theyd have only the cars advertised as advertised at the price advertised and not try to upsellyou.

Great buying experience with Salesman Rich Wilson with the purchase of my 2015 Toyota Camry. Thank you so much for helping me.

I was extremely pleased with this experience. All service writers, especially Mike, were very attentive to my situation. They made sure that all my vehicle issues were addressed, repaired and explained. Work was done in the time promised and covered under warranty. I was fully satisfied, even happy about how this went.

I really liked the gentleman I spoke with, he was very nice, but unfortunately all he could tell me was; we have no idea what is wrong with your 2019 Ford eco-sport, here’s your keys, it’s parked out front and by the way it’s free of charge, have a great day. So they did nothing to help me with a problem that I have, didn’t even suggest giving me a loaner while they further look into the problem that I am having and try to fix it, and I am still having the issue ☹️

The entire process took about 5 hours which is not bad. I was very excited to purchase my first brand new vehicle with Jesus. He was very knowledgeable and professional. I am proud to say I own a brand new Ford Escape hybrid 2020. I would recommend Fair Oaks Ford to family and friends.

Helpful sales staff and management. Listened to what I specifically wanted and didnt suggestion larger, more expensive models. Got a great deal. Beat all the dealers in my region so we drove the two hours to buy from Fair Oaks Ford.

I came in to look for a new car not knowing really what I wanted. One of the sales reps, Rich Wilson helped me out and really had deep knowledge of all the options available to me. I will definitely be recommending him and the Fair Oaks team to my family and friends.

I had an appointment to order a new Ford Maverick. Showed up to be led by one of the salesmen to his desk where I was left for several minutes. Meanwhile I saw him in casual conversation with others at the sales desk, and then with another customer. He stopped me from walking out then proceeded to tell me I need to order at home and bring the printout to the dealer. Truth is this was bs as he just didn’t want to help me and was mad that I called him out for leaving me at his desk. I hate being treated like this, especially knowing I was an easy sale. Will not be coming back.

I dislike shopping for cars, there are many reasons why but the main one is the core of being in sales and pushing a customer to commit to a sale. I want to thank Badges, my sales guy here. He made my process easy and never felt like another deal he was trying to close. He answered all my questions and was able to get me in and out based on my availability. Of course, I made him work, drive testing many options, asked many questions but during the entire process he made me feel great about finishing my purchase with this dealership and him as a sales person. I recommend Badges for anyone that is trying to buy from this dealership. I also want to mention that their finance department goes the extra mile to make your transaction easy and the best possible. Thank you Badges!

My family and I would like to thank Michael Magro for an exceptional service and professionalism. Last Saturday we were driving from Countryside IL to the Little Beans Café with our 3 y/o daughter, when suddenly the vehicle (2018 EcoSport) began to shake upon acceleration. Since it was not safe to continue the trip, we looked for a closest Ford dealership to our location, which happened to be Fair Oaks. Of course the dealership was crowded - this is Saturday afternoon on the Labor Day weekend. I didnt have much hope that our vehicle will be even checked today. Until I spoke with Michael. I have explained to him that we are basically stuck about 40 mins away from home, with a baby in a car-seat. So even taking an Uber back home is a bit problematic. My only question was if it is safe to drive home. Mike took the car in immediately. After an hour of so, Mike called me with a plan. He said that the CV axle shaft has to be replaced. He suggested to leave the car at the dealership for repair, and offered us a loaner so we could drive home with the baby. Everything was quick and simple. My vehicle was ready today, and it runs perfectly. Although we have a Ford dealership located about 5 minutes from out house, we will serve our vehicles at Fair Oaks, thanks to Michael.BTW, there is a very nice playground about 4 minutes walking distance from the dealership. So you can spend a good time with kids while waiting for the vehicle.

I’m very pleased with the whole “new truck buying” experience at Fair Oaks Ford !!Terrell did a great job working with me, answering all my questions and explaining everything to me. He is an asset to Fair Oaks Ford ! Bob also did a great job explaining and setting up the service/scheduling for the protective coatings I had completed on the truck. I’ll definitely refer friends/relatives to Fair Oaks Ford in the future !!

VERY happy with my purchase! I traded in my 2016 Hyundai Sonata car for a 2020 Ford Fusion, best experience I have had with the 3 dealers Ive purchased from in my past. Badges Farar went above and beyond what he needed to do; including helping me figure out how to use my electronics to setting up my Ford Pass app. I would recommend anyone that is looking to purchase a Ford to go to this location and speak with Mr. Farar. I will be back for my next vehicle here, with him!

Alan M. walked me through the purchase process from start to finish. Fair Oaks Ford had far more to chose from than any of the other dealerships in the area. This is my second car purchase from Fair Oaks and Ive already recommended them to a few others.

My experience at Fair Oaks Ford was wonderful. I was assisted by Eddie. He was very knowledgeable, honest, and extremely easy to talk to. The process was very stress free and pleasant. He really knows how to pay close attention to detail. I will most definitely be recommending Fair Oaks, and Eddie to friends and family.

Fair Oaks Ford has set the bar high across the board for amazing customer experience!! From the moment I first reached out to José Santiago, he was quick to respond and extremely knowledgeable about all the cars I was interested in. He was extremely helpful in making sure I test drove all the cars I was interested in and that I came to the perfect decision for myself. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! From finding the car to working out the numbers to finally signing the paperwork everyone made us feel at ease and constantly checked in on us.

Jeremy Hopkins, our sales consultant, was so knowledgeable and helpful in every way possible to help us find our perfect car! Even after we signed on the dotted line and drove away, he followed up a few days later to be sure we didnt have any questions about the cars features/options. (There were plenty of features to learn about). I will definitely shop at Fair Oaks Lincoln for future car purchases and ask for Jeremy.

Friendly salesperson. Web site had 4 cars I was interested in listed as in stock, but they werent available. Chip shortage I guess.

We worked with Justin and he made it a great experience. We had been looking at vehicles for over two weeks and Fair Oaks had the one we were looking for. The buying process can be frustrating but we had a great experience at Fair Oaks.We will go back when the time comes for out next vehicle.

Our salesman, Terrell and the sales manager were very honest, helpful, and easy to work with. They gave us plenty of time to make our decision and gave us a great deal on our car! It is our first time buying a Ford product and love every aspect of the car so far!Im thrilled with my decision to purchase an 2021 Explorer ST.