Beautiful showroom and a very knowledgeable and helpful staff.
Superb quality leather made in Italy, quick delivery on in stock items, special order colors available. Lisa was excellent.
As a loyal customer for many years, Ive furnished multiple homes with Natuzzis elegant furnishings. You cannot get better quality!! Their furnishings and style stand the test of time. If you buy during sales, the furnishings are quite affordable!! Lisa, the store manager is a gem. She goes out of her way to assist you. TEN STARS!!!!
BEWARE! STOP, and RUN AWAY! How can to tell if your Natuzzi sales rep is lying to you? His lips are moving. Ok old joke, but applies in this case. Ive not yet received the chair we ordered, but heres my experience so far, so you can learn from my horrendous experience. We visited the Naples store in 2018 on several occasions and really liked the llia chair. We came back when we saw a sale at the store, since nearly $5,000 for a lounge chair is a considerable price tag. Our sales person is best described as a combination of a lounge lizard and a used car sales person. No offense intended to either of those predators or professions. He was completely distracted as we tried the chair and even during the ordering process, as he sprang to prey on each victim as they entered the store, keeping us waiting over an hour. We should have walked then. When we had his attention for a few minutes, we asked if there were any other sales, discounts or fees other than the 50% deposit, he assured us there were not. Except when I got home and looked at the receipt as I was filing it in my drawer, I found a $265 delivery fee...for a single chair! I called immediately to question it, and he said he must have forgotten to mention it. HMMM. Now here we are 3 months later and the chair has arrived from Italy. We werent in a hurry since our condo is undergoing renovation, which we explained at the time. We even had brought samples of flooring, etc., to help with ordering the chair, to ensure it fit the décor. When I received the call last week while driving across Alligator Alley, I nearly drove into a ditch as the salesman explained there would be $10 PER DAY additional charge since we werent ready to accept the chair, due to delays in construction. He said that it was clearly stated in the contract. When I got home, I checked the paperwork. Not surprisingly, he only provided me two pages of the 6 page agreement. I suspect all the hidden fees are on those pages. When I contacted the salesperson, he again said theres nothing he can do, its corporate policy. I pray that there is nothing wrong with the chair when we get it, since based on my experience to date, Im sure the process will be equally horrid. Ive tried to contact Corporate Office, but no response yet. *I rated the store as 1 Star, since there isnt a Zero Star option.
Extremely hi end italian leather furniture.
Best quality and customer service!!
Italian design and production quality at its best.
High quality furniture. Great styles.
Very helpful staff, great selection of high quality furniture.
Overpriced furniture....staff walks around like the are better than their customers.