They did a AMAZING JOB on my car after it was wrecked while in the parking lot of my apartment complex. Here is a before and after. Thank you SO MUCH Service King for restoring my baby back. I actually cried a little in the car because it looked so good. Keith and the staff called me with updates along the way of my car. It showed they really cared.

5 Stars!!!! Everyone has been so helpful and professional. Stopped by today and talked to, Keith and hes been very helpful and accommodating.

These ladies where awesomibly fantastic a standing ovations

I really appreciate how this company works with there customer base. I was informed from beginning to end of the service,very professional. The work is amazing I highly recommend them if you need any assistance with your vehicle!! All I can say is Thank You you guys are the G.O.A.T!! 👍🏽🔥🤗🚘

These people are contracted by State Farm. My daughter was involved in an accident on 4/9/21 in Nashville. The car was taken there & was promised to be complete by 5/14, then 5/21, then 5/28...on 5/25, they called & were insistent that we pick up the car that day...we live over 2 hours away & I told them I could get a ride on 5/28 to pick up the car. When I got there, I paid them my deductible and went to start the car...the battery was dead...after jumping it, I attempted to fasten the seat belt...it would not extend & was inoperable...the fellow who had been helping me apologized & said they would repair it (it was obviously damaged from the collision impact) & that they would pay for a rental car for me to get home...when the manager was asked to approve this, he confronted me in an aggressive manner, told me if I wanted a rental that either State Farm or I would have to pay...he told me my daughter must have broken the seat belt, that it couldn’t be a result of the collision & I would have to talk to State Farm to reopen the claim & approve the repair...their customer service is terrible, the manager is unprofessional and the shop is located in a very marginal area...one of the worst experiences I have ever had...

I dropped my vehicle off as scheduled. Six days later they still hadnt started work on it, which means I rented a car for a week when I didnt need to. They transported my car between three different Service King locations. I was getting conflicting updates from different people at multiple locations. I was told when & where to pick up my car, however, when I got there not only was my car not finished but they couldnt even find it. They eventually located it at a different location but couldnt get any information on the car because they couldnt get anyone to answer the phone.When I finally did pick up the vehicle three days later the lady started arguing with me because I wanted to look at the work done prior to paying. She was acting as though I was trying to skip on my bill. Finally, I relented and gave her the card while I looked it over. Wouldnt you know, a part wasnt installed properly and its broken.I insisted the new part be sent to their Clarksville location to be put on where I have had good experiences in the past.

Excellent work and paint match. Professional staff.

Great check in experience. Very friendly staff. Ill review again after the repair is complete.

Not very informed on auto shops that install clusters, kinda like did have time to talk to me, i wouldnt take my car to them to be repaired

The team at Service King Collision was phenomenal with communication. My car was ready on time, and I always felt well informed. The team was working on the rear end of my car and had to replace the entire trunk, you could tell they took pride in the work they did even going the extra mile and folding the clothes that were in my trunk.. it’s the little things that definitely didn’t go unnoticed. Keep up the awesome work and you’ll forever have me as a client

I got a call from the manager Shawn. He said that he contacted my insurance company and they issued me a check for $594.69 which cleared by me but was owed to Service King. He added that I had till Friday (two days) to pay it. This was 2-3 months after services were rendered and I paid a $500 deductible. Thank God I actually checked. After verifying I never cashed such a check I then contacted my insurer. They confirmed they never sent me a check and assured me Service King would be paid through them. Stating that they issued me a check and it cleared was an outright lie. That totally negated my thoughts on the services performed and I’ll never be back. Times are tough now in today’s economic environment and regardless of circumstance demanding payment within 48 hours is just downright wrong. Take your vehicle somewhere else.

Wonderful experience!

Service King provided exceptional, courteous, efficient, and timely service in relation to me and my car. I would definitely recommend them to anybody. God bless them. Please continue continue to do what you do.

Dropped my 2012 Civic for a rear bumper cover replacement, this location had it done in two days and the job was top notch! Would definitely recommend.

Very professional n helpful staff, always calling with updates on your car.

Very slow!!! Took 4 weeks to get “rough” estimate, we were told they had to pull it apart to get better estimate and that took another 2 weeks! Finally got the estimate then was told it would take 2 weeks to repair, that it was all “easy bolt on parts just had to wait on the parts to get in” after a week they came back saying $2500 more in damages saying it would be totaled!!! Sounds like they are so slow at their jobs it’s easier to total cars to get them off their plate than fixing them! Would NEVER recommend this place!

Never heard anything back from company after they took photos for estimate. Had to go to dealership for repairs.

The staff at the Southeast location in Nashville were professional, polite, and helpful at all times, in person and on the phone.

Was fast the work was good the employees were very professional all tens across-the-board good experience

Please read this and believe it! This please is outstanding!!!!! Incredible client experience and service! Wonderful people and superb workmanship! I drive 45minutes to 1 hour to come to this service king and my gosh was it totally worth it!!!

Leigh and Lynn were wonderful to work with! My van was hit overnight in a hotel parking lot and had to be repaired. This was my first experience with collision repair in 22 years (!), and Im glad it all went smoothly. Service King did a great job on the fix, and they also helped make the process of coordinating with my insurance company and a rental car company easier. Highly recommended.

They did a fantastic job repairing dents and scratches from the tornado. My car looks brand new

I was rear ended by another vehicle and took my equinox to this Service King location. All the employees were always helpful and friendly when I was in as well as over the phone. Tyler kept me up to date while my car was being repaired. There was an small issue with a repair when I picked up my car but Tyler noticed it right away and is working to fix the issue.This location has a great and friendly team! I would trust them with my repairs again!

They took forever fixing the they dont even give an estimate and they dont told me how many days estimate time for repair and when I said Ill get the car to another shop she was like OK Ill make it ready for pickup she acy like she dont care at all but my car its whole week they dont even touch it! Trash place they dont even care about customers!

They are very professional, did a great job on my car, and kept me informed with texts the whole time. They also finished a couple of days early.

These guys have helped more than once and do such an amazing job I keep going back. I am recommending them highly.

I had two cars that took damage in a recent hail storm and Service King was the able to completely repair all the damage. There is not a single ripple in the paint or body panels. The employees were polite and friendly. John Cochran was my Service Advisor. He was extremely detailed and thorough in assessing the damage and reviewing the results of the work. I am extremely pleased with the quality of work. I was kept in the loop through the whole process. Service King worked directly with my insurance company to handle the claims.Though I hope my cars are never damaged again, should the need for repair arise I look forward to working with Service King again.

Theyve always done exceptional work on our older Jeep. Efficient, quality work with very fair pricing. Very highly recommended!

They have excellent service! Recommended it!

I’m genuinely impressed with the customer service! Their attention to detail, eagerness to please, and willingness to take as much time with you as you need should be the gold standard.

Rude employees. very disrespectful. Ive never been to a service king and been treated like Im not welcome

They did the best work you cant even tell

Service King gives a warranty on their work, which is a shining point. From the visuals of the outside, the back of the vehicle looks very good and well put together. There is an odor coming from the car now, which worries me, but Im taking it to a mechanic to check out. On the downside, the customer service end was very poor. When I brought the car to be repaired, I was told that they would give me updates by calling and/or texting me updates to keep me in the loop. I never received any update calls. I made one call to check on it before the deadline and was told that it would be ready the next day. I called back and was told that it would be ready. I asked about a sensor that may or may not have been damaged. Then I had a different story that the vehicle will not be ready that it still has another process (someone shouldve known that when they were talking to me) that should take one more day. Four days later, I call back and they were just getting to it. I was told they were waiting on one part, but should be ready the next day. I called the next day and I was told my car was ready and they were completing the paperwork to come get it. Fifteen minutes later, I receive the first and only text from them saying my car was not ready. Assuming that this was a mistake since I had a verbal confirmation, I called back to get the run around that my car was not ready. They had the vehicle confused with another. It should be ready the next day. I call back the next day and they are still waiting on part and they would be checking up on it when we get off the phone. The following day, I call back and they had not checked on the part for me to hold and they would find out. Turns out the part went to another location. Im dumbfounded as to why they could not have found that out before I called the next day at 10:30 a.m. They had an afternoon and a good portion of the morning. I was told that they would get the part and have it on, which should take an hour so that afternoon it would be ready. I call that afternoon and more unfortunate news. A bolt needs to be replaced so I have to wait another day. I expressed my unhappiness with the experience and was told that it was out of their hands - absolutely no accountability. Finally, I get my car back. When I pick it up, Im told at how confusing that it can be with so many cars. Then Im shown the last missing part as if it were a trophy that the customer rep was not lying. I believed him, but didnt believe that he was checking on the parts and making sure things were running as smoothly as they could have. I was the one making all the calls and check ups. If I hadnt, Im not sure when I wouldve heard anything about my car. The whole process took over two weeks. Ill not be going back to that location and Im telling everyone to beware of it. Youll get better service at the downtown location on Main St.

Poor service. Stated car was done only quality control check needed. Then was told paint still needed to be done. Take car home and passenger door that was damaged will not open from inside. Another wasted day or more to do repair on door that should have been discovered in quality control

Waited too long before someone came out to help me

The paint tech here is great! Matched my factory paint perfectly, down to the 3 different flakes

GREAT JOB ON MY S-10 CANT TELL IT EVER HAPPENED

The service work is outstanding!

Great price and service

!!!! WARNING!!!!!!! Horrible service, rude and un professional. This location mis up my vecihle and it had to be taken to the dealership. The people there are rude and lied to me and my insurance company.

Nice. Helpful. Responsive

Ruined my infinity. Had it for 2 weeks. I get 2 blocks and the car over heated and broke down. Said they would send a tow... its been 3 hours...

Great work frinedly service

I got my car back and lights, radio and clock doesnt work. They stated they didnt do it, but when I took it there everything was working. Avoid this place.

Donnie really took care of me. Thank you!

Courtesy service, friendly

Great service

Qulaity repairs.

Horrible experience,