This is the 4th car we have bought from them and as always it was a pleasant experience. Our gut, Justin was great and made the process quick and I walked away with my Infiniti 😄

I will always choose Vantage Way Nissan over Action Nissan in an instant. Vantage Way Nissan is much cleaner, nicer, and accommodating than Action Nissan!! I would recommend.

Went in for 40,000 mile check in. I was updated in a timely manner and was clearly presented information. Car was looking great when I picked it up. All around great experience.

The salesperson was really nice (only reason this isn’t a one-Star review) but as a whole, the place lies about vehicle prices. I saw a car advertised for a specific amount of money and after being allowed to test drive it was told that it would be almost an additional $4,000 than what the website advertised (this was not because of tax, but rather for “prep and recon”) Was very disappointed and will not be buying from there any time in the future

This service department is extremely business. It took several days longer than originally told but I do understand that they’re just busy. Communication is key. If a vehicle is promised on a certain day and it’s going to be several days later I think customers appreciate a brief call. I was told they don’t have time to do that but this just makes most customers call them so the time has to be made anyway to speak to a customer when they call in. However everyone there is friendly and I’m grateful for their help.

This five star review comes all the way from the sunshine state. I spent some time searching for the perfect car, I was seeking something specific. Little did I know it would be 1000 miles away at Nashville Nissan. I reach out thinking I wouldn’t even get the time of day, seeing as the likeliness of the sale for the seller would seem slim since I’m in Tampa. I actually experienced the exact opposite. The response and information on the car was returned immediately and the next thing you know I was flying to Nashville, TN. This is where David Michael from Nashville Nissan actually chauffeured us from the airport, treated us to breakfast, and took us to the beautifully detailed CPO I came for! The treatment made me feel like I was buying a GT-40 in cash. Something about salesman etiquette makes a remarkable difference in your comfort when purchasing a car. This guy should definitely be teaching it. Hats off to you, David Michael at Nashville Nissan: you deserve a promotion!

Terrible experience! My fiancé and I were just scammed into wasting our entire afternoon by this dealership. We received a letter for a great offer for our trade in and 0% financing with 0 down. We called to confirm if the letter legitimate before making an HOUR drive to the dealership. The sales person we spoke with on the phone confirmed that the letter was legit and that it was for both new AND used vehicles. Once we arrived we mentioned the letter again to the sales person helping us and acknowledged that they knew what the letter was. We proceeded to pick out a car we wanted and were ready to purchase. At that point they offered us less than half the amount promised on the letter for our trade in and 3.99% interest instead of the 0% that was also stated on the letter. When we showed the letter stating the the trade in amount and 0% interest they continued to make every excuse to why they couldn’t uphold what the letter stated and what was told to us over the phone. In the end the most disappointing thing was that they were not willing to make it right and continued to tell us we were in the wrong.

Alan was a great sales rep! He asked the right questions. He showed us our options. He never pressured us. He did what he could to get us what we desired. He was extremely helpful and friendly.

Leo Rosman in the service department has been assisting me for a few years with my vehicle getting taken care of on oil changes and other mechanical issues. He is knowledgeable, polite and attitude always positive, even if mine is not.

If you buy a car from this location beware that Mary in finance will screw you over. She lies and makes up things that aren’t true and then you’re stuck with a purchase with add-ons that aren’t even accurate and you still have to pay out of pocket for service. If you do get the car here don’t add anything onto your loan once you get in the room with her she is terrible!

With my most recent experience, I received great advice on the needed repairs for my car. Before any work was actually done, the repairman referred back to the service agent to inquire with me about what I noticed with my car. He performed a thorough inspection of my vehicle and informed the service agent, Leo Rossman, of his findings. Leo then updated me on the issues, explained the importance of fixing them, the cost and labor/time involved to repair.

Went to downtown Nissan for a oil change. I called before hand and was told the service appointment closes at 7pm. When I arrived at 4:45pm the gentleman that greeted me told me that I wouldn’t be getting a oil change given the fact the last oil change walk ins/appointments stop getting taken at 4:30pm. Looking around I seen roughly 6 service reps behind the counter hanging out on their cell phones. No cars in the express lanes and no customers around. I understand they don’t want someone walking in right before closing but 4:30pm seems ridiculously early. Murfreesboro Nissan has always taken walk-ins till 6pm during the week. Great way to push business elsewhere Downtown Nissan! I will not be returning.

I bought a new truck from Downtown Nashville Nissan a year and half ago. On 7/31/21 it was in for service and the sales manager Charles called me . He said that he had seen my truck in service and that he would give me $22527 to trade mine in. He called me a week later and made me the same offer and I asked if he was sure about the offer so I went in and picked out a new truck. When he brought me the written offer it was for $20000 and they added $1200 dealer fee plus a $700 doc fee to the new truck price above sticker. This is a bait and switch scam don’t buy from this dealer!

We had THE BEST experience at Downtown Nashville Nissan! Trace was knowledgeable, friendly, and has a great personality! We came in on Memorial Day, thinking we would be there for a while due to the high volume of customers, but we were in and out rather quickly for trading and purchasing two new vehicles. Everyone from the front desk staff to upper management treated us like family as soon as we walked in the door. We wont buy from any other dealer!

My sales associate was very engaged with my sales process even though it sounded like he was being pulled a ton of directions. While not the color I wanted when I went in he introduced a new car that I ultimately chose. As a former sales person, he worked with what he had and sold on other benefits that I was looking for as opposed to the color. I appreciated that detail that I noticed.

I had never taken my car to a dealership before and had no idea that getting it repaired could be such a simple, painless experience. When I called on a friends recommendation, Leo told me to bring it by the next morning and he would work me in. I brought it in, they gave me a ride home, called me 3 hours later to tell me what it needed, the job was finished about three hours after that, and they gave me a ride back to the dealership. The car is running great.

Shoutout to Des she took care of me and my granny and put me in a new 2019 Altima. I’m so happy. She was sweet, kind, and patient. I would recommend Des she is a great SALES WOMAN

I went to Nissan for an oil change and they were great. Quick and respectful. I went back the next day and ended up trading in my vehicle for a brand new model. Austin, one of the managers, has always been so helpful. He was super patient with me while we went over 3-4 quotes(upon my request) and didn’t mind explaining them to where I could fully understand. So patient with me!!

I will never buy another Nissan! They said I need new tires when the ones they were trying to replace only had 7000 miles on 80000 mile tires. They lied about everything and then kept trying to sell us a new car instead. They disrespect women and all around just terrible! Cool Spring Nissan is no better

I was very pleased with my service and every time I come for maintenance on my vehicle

Deslyn was an absolute joy to work with!! She immediately made us feel as if we had been family/friends forever. Would 100% recommend her to anyone.

They team was great at pinpointing my issues and resolving it quickly.

My service advisor Spencer Dixon was very professional when communicating with me during the whole process of everything that needed to be done with my vehicle. The courtesy drivers great also.

Excellent experience. Checked out everything I was concerned about and explained it so that I understood it. Very pleasant experience.

Amazing how fast they get cars in and out.

David-Michael was my salesman. We went above and beyond. Made the process super easy and didn’t try and push me into a different direction. I was beyond pleased with how the process went, how he kept us informed while awaiting approval and how he explained that very thing. I will definitely recommend Downtown Nashville over any Nissan dealership. You all care about your customers and what we want. And David-Michael was amazing down to earth and compassionate. Thank you. I am very happy with my new rogue.

I was overcharged yet again. This makes at least three times in a row that I was charged for a service that was supposed to be free. I do not plan on ever returning as I get taken advantage of and overcharged every time I come in.

Dusty and Spencer were absolutely excellent with their customer service. My final number was exactly what was quoted, the service was quick, and they even vacuumed my car! I am so appreciative! My husband and I both only come to Downtown Nashville Nissan for our repairs, and will continue to do so!

Very good! The team was very professional no attitudes . Leo was the best he let me know the real on what my car needs. Emaji always follow up on the satisfactory of my vehicle!!! I Love it here

Comfortable, clean, positive environment that made me feel welcome. Tim was my specialist through the experience. He was knowledgeable, informative, and made me feel extremely comfortable. Appreciate him taking the time to really make my experience a great one.

Always loved coming here. They are always nice and courteous.

Spencer Dixon was very helpful and went above and beyond to make sure everything was satisfactory to my needs

First experience here and it was very good, Reggie was awesome and I will be getting my car serviced here going forward.

I have purchased quite a few vehicles but believe me when I say, This was the absolute best purchase and experience I have ever had. Hats off to Mr. Patrick and Elite. These two individuals are such a blessing.

Was very happy with my purchase and the customer service I got at downtown Nissan! Everyone was very helpful with making my first new car purchase the easiest process ever!

Leo Rosmon has always been professional, upfront, and an excellent communicator. He made me feel comfortable and confident with and in all my work on my vehicle.

I was waiting to send this out, but now is the time. I love our new Rogue, this is our second one. Now for how Downtown Nissan was for us. When I tell someone that I can only spend a set amount, I mean that set amount. Do not come at me three times with a amount above what I said. Now for why I have waiting to send this out. I was Waiting for Tim to get to me on a few items. I talked to him over a week ago and have not heard back from him, and do not want to at this point. Right now I may be taking my maintenance to another dealer. Having to drive over 40 minutes to get to the dealership and not getting answers is a problem. I may be going back to Action Nissan.

Sales man was very professional mam it’s best experience I ever have bye a vehicle and I definitely buying another vehicle here again

Typically I only write reviews when I have had an exceptional experience. However, having two disappointing experiences with Downtown Nashville Nissan I felt compelled to share my experience. Purchased a vehicle the end of January 2021. The purchasing experience was passable although took over 4 hours excluding test drive. The problem came after when we were waiting for the tags and registration to be sent. Taking into account delays due to COVID, I expected it would take a little longer but not 3 months. And the delay was due to mishandling on the part of Downtown Nissan. After multiple follow-ups, temporary tags, misinformation, etc. the dealer overnight expressed the information to Marshall County clerk AT the end of April and the clerk had the registration and tags ready in 1 day. Since we were in a rush to get the vehicle, we took a loan at a higher percentage rate than desired. In the meantime, we got approval for a lower rate yet had to reapply since it took so long to get the registration. Fortunately, we still got the lower rate. I wanted to share my experience with Downtown Nissan and was provided the name of the woman who handled customer service. After 3 calls to her cell phone and no return calls, I finally was able to speak with a manager which also took many days. He comped us with free oil change and tire rotation. At the time of this service, I received a phone call informing me that I could trade in my newly purchased 2020 Nissan Rogue for a new 2021 Nissan Rogue for twhe same or lower car payment. I should have trusted my instinct but I thought it wouldn’t hurt to check it out. I returned the call and spoke to a manager. He assured me that we could trade in for no additional costs. I even texted him expressing my skepticism and again he confirmed that I would be able to pay off my existing loan and have equal or lower payment. So I traveled 40 miles to the dealer and lo and behold, it was all a big lie and scam just to get me in and try to convince me to make a deal that was not as promised. The saleswoman we worked with was great but the manager on duty that Sunday was rude and condescending. Clearly I learned my lesson and will never deal with Downtown Nashville Nissan again.

I was told my wait would be no more than 2 hours. It took over 4 hours for an oil change. I dont mind waiting and understand if they are short staffed but dont tell someone 2 hours max and it takes over 4.

Lane was great and flexible with our schedule changes. Would highly recommend!

I love having work done at this location. Everyone is super nice and work is top quality and fast. I actually got my Sentras oil changed then traded it in for a newer Altima the same day. I worked it’s Josh McGrath and he was awesome

I love the patience and the customer service that Tim Jones render to me.

Spencer in the service department is great. He gets you in and out and is very kind and helpful. Always in a good mood ready to help!

Ray is a great sales manager! Made me a very good deal. Jon Merced was awesome to work with! I get my vehicle serviced here regularly and the service department is 10/10

Buyer beware... these guys tried to add a $3800 reman fee to the listed price of a vehicle in addition to a $1700 dealer fee. For an oil change, tire rotation, and brake job. This is maybe $800 worth of work they tried to upcharge another $3000 for.Patrick Cox was the name of the salesman I spoke with and when we couldnt come to a deal he tried to rub in my face when he sold the car. He actually texted me that I missed out on a great deal and he knew they had the car priced right. When I ignored his text he felt the need to email me and tell me I totally missed a great opportunity to purchase the exact vehicle you desired.Needless to say I am ecstatic that I didnt purchase a vehicle that I was mildly interested in from these guys.Again, if you are buying a used car from Patrick, be careful because he will probably try and overcharge for you for it.Good luck

Worst place to buy a car, I still don’t have a title or tags for my car. Since April, Charlie Walters will promise you things and don’t follow thru with nothing. Had to start a legal case on this business.

Service department is always very efficient

Spencer is the best, always friendly and willing to go out of his way to help.

Slow and too expensive. Editing my previous review. I attempted to give the Downtown Nissan another chance. 2015 Murono quite running. Went to them and got a new battery. 2 days later car stops again. They did a diagnostic and said I needed a battery. I told them my check engine like was on and couldnt they check my alternator or fuel injection. Left my car because of a death in my family. Checked back a week later, Renee said they would run a diagnostic. 2 weeks later they had not attempted to check my alternator. Then said it was my transmission which was going to cost $6700 my car only had 46,000 miles. I told them once again to check alternator. There service advisor told me that they had individuals who went to school for what they do. I told him well evidently they were checking for the wrong thing. Long story short had my vehicle towed away from them. Asked the other company to drive my vehicle. 2 days later the car stop again. They ran a diagnostic on the alternator found that I needed a new one. DOWNTOWN Nashville Nissan was attempting to beat me out of almost $5000. Its sad only paid for and alternator replacement. I warn everyone to stay away from Downtown Nissan in Metro Center. Then they had an nasty attitude because I wanted to pick my vehicle up. Plus I was charged a towing charge of $110 and then 160 for a diagnostic. Its sad that people want to beat you. I wouldnt buy or take a vehicle to them at all. They are running scams

My daughter has bought a truck since November, and her credit has been run off two more times after that. she doesnt get the final plaque and salespeople and managers dont take responsibility by blaming each other. I definitely do not recommend this site.

Very friendly, patient staff. Best sales man & Mgr. They took time to greet you & offer anything to drink. Clean dealership. The best.

Great experience David-Michael is an excellent salesman and nice person

As always they are very courteous and professional. The lady who worked with me was awesome, she even found me a coupon for 10 dollars off of a service. That meant so much to me. She truly went above and beyond to provide excellent customer service.

I always have an excellent experience when coming here to service my vehicle! They are always friendly, professional and get the job done in a fairly decent amount of time! I highly recommend this dealership and will probably purchase here again!

It was done in a timely manner and spencer was great.

Was very satisfied the technician and automotive specialists were extremely helpful and very professional great customer service Colen did a great job

My honest opinion on this location now that I’ve had time to look over my purchase and make some calls that I was not able to make is that they got over and they wasted a lot of my time. My sales person Des was great. She’s relatable, down to earth however, the process of me waiting 5 hours with 2 kids was unreal. I originally reached out to Murfreesboro Nissan and they wanted to see what deal I got, well they let me know the car price was to high in the first place and gave me a different quote but told me it was to late now, they got you. Which I already knew they did but after 5 hours, I was done fighting and had no more time to give. The right phone calls were not made on my behalf. I was told I couldn’t use my preapproval with one bank that I had a lower interest rate for but when they “my pre approved loan account” finally called me back they told me how that process should have went and that my approval would have went through had they called with the authorization number. They said they would have just removed the car I had on file to the one I was trying to buy, but no one even started that process with them. Had I went with my gut, I should have waited to buy a car but Carmax put me in a bind which led me to here.

Great experience with my salesman Isiah. I didnt care for the sales manager. he kept trying to tell me about my bills and what Im paying now in order to make the sale. all i wanted to know is if he could get my payments any lower than what he initially offered Isiah instead of beating around the bush! I was there for hours, I was tired and ready to go home! other than that...It was a great experience

Josh was amazing to work with.

I enjoyed doing business with Ms Deslyn Williams, she was very professional and courteous.The sales manager was also professional and courteous.

Treated Great, friendly staff would recommend David- Michael to anyone!Instagram- Neverland.panda78

Amazing service. Always polite and friendly.

Mr. Collin was very cordial.

Hasna was very professional and helpful. I came in for them to check my battery and she asked if I was going to stay because it may be 2-2 and half hours for them to get to my car because they had a heavy load. When I asked to get a ride home she said the driver didn’t go into my area. She said that she would see what she could to do to get my battery tested and changed if need be ASAP. She did just that! I was out within a hour. I really appreciate her but more so because she kept her word.

Patrick & Saxon were AMAZING!!!! They were so patient with me as I chose my Rogue!! And Miss Mary was able to get me a great price for an extended warranty & service! EVERYONE I came in contact with was smiling & genuinely enjoyed working there. Made for a great Guest experience!! I look forward to seeing everyone on my service visit!

I had accidentally made an appointment with Action Nissan and showed up at Downtown Nissan not realizing my mistake. However, Im happy to have made this mistake. Ive always felt that all my years living in South Nashville that Franklin Nissan had the better customer service but boy was I wrong. I was treated with so much kindness and respect at Downtown Nissan. The prompt and efficient service I received was top notch. I was dreading having to purchase new tires but I left there a very happy woman and an extremely clean car which as never happened in Franklin. Thank you Downtown Nissan for excellent service.

•Personable, patient staff, and pleasing without feeling pressure! •Staff was sensitive to my issues.•My second purchase within three years.

We had an amazing experience with Sean (sales) who was as genuine as they come. Ray was able to give me a great trade and I was able to lease a new car without paying more than I did coming in. Everyone was accommodating, patient and such a pleasure to be with for 4 hours. :) I will recommend to my friends and share our experience!Thanks guys!

I recently had a great experience with the service department. I went in Wednesday with a few issues with my maxima. By early Wednesday afternoon I had a phone call detailing all they were doing and set up a loaner for me without me even having to ask. I was given a timeline for the work to be completed and they held to their word. Just got it back this evening and everything is back to perfect condition. This was my first experience at this dealership. I recently moved to this side of town and have to say I’ll be back to this dealership for all my service needs. I’m blown away. Thanks Reggie and team for taking such good care of my car. You took the stress out of this experience and I couldn’t have asked for more. Thank you.

Tim and the whole staff were awesome. Would definitely go back and recommend friends and family.

When I come in, I only deal with Dusty. Shes awesome. Rick and RJ are great also, but I dont deal with them very often. I love that my car goes through the wash every time. Keep up the good work.

Great experience and a pleasant to work with. Great selection of vehicles and very professional

I meet the love of my live there 😏🤍

They really worked with me to make sure everything I needed was or will be taken care of properly and in a timely manner at a reasonable price. All 3 of there things are very important to me and my family and our vehicles.

I came in not even sure if I would qualify for anything but Emajii worked his magic and was able to get me into the exact car that I wanted! I couldn’t be more happy with my experience.

Reggie and team did a great job getting my vehicle serviced and explaining everything.

It was great austin waited and stayed with me and made me feel like family.... he checked on me and made everything the best

It was great 👍loved the Salesman Hey waas awesome very great young man

Collin was very helpful and answered all my questions

IT IS ALWAYS A PLEASURE GETTING MY FRONTIER SERVICED BY PROFESSIONAL PEOPLE WHO CARE ABOUT MY SAFETY WHEN IM DRIVING MY VEHICLE.I WOULD LIKE TO THANK LEO ROSMAN FOR TAKING SUCH GOOD CARE OF ME.PLUS EXPLAINING TO ME OF ALL THE THINGS THAT I HAVE TO GET SERVICED IN THE FUTURE.I WILL DEFITNITLY TAKING MY TRK FOR SERVICE AGAIN.THANK YOU.

Went to look at a car. Online it had a dealer discount listed of $3500. When we went there in person we were told that there was going to be a $3000 charge/restoration fee. In my opinion this is not a fair practice. Seems like discount is listed to get you in the door. Will never go back or make referrals to this dealership.

Very polite people, they went beyond my expectations and helped me with the issues I had in my car at the moment.

If you are wanting to purchase a car/vehicle, sure, go here. But once they have your money, do NOT expect anything in return! If you need something that requires them to give you money, good luck. Been trying to get my money back for over three months and NO ONE will resolve it!

Whole staff was very nice. Also liked the transportation to and from work and that I didn’t have to wait. Definitely will come back when it’s time for service again!

This experience was truly amazing. I am grateful for Isaiah, Mr. Saxon and Mary for being so patient and going through this process with me. They truly are the GOATS. And I love love my car. Can’t wait to come back for service just to hang out!

The service department was very helpful and kind. I really appreciate everything they did to help us out! They surpassed my expectations, were very communicative and expedient.

Great customer service rep! They were able to handle both my issues in one short visit. Need better snacks!

Very fast resolution to my problem. Always courteous staff!

This company and its salesmen- particularly the finance division are very two faced. They will intentionally neglect to tell you vital info about your payments to upsell you on warranties.

Very professional, and quick. Thankful for you guys !

My sales representative was amazing he went above and beyond to help me get the car I felt totally comfortable trusting him with my car buying experience

The man I talked to the first time was very polite and helpful. When I had to call a second time the lady was very rude and didnt help at all.

The way this dealership has treated me (from day 1) is how auto dealerships should’ve been treating their customers all along. They’re upfront and honest, they took time to listen to me; they even drove my old car to my house with me so I could empty stuff from my old car while keeping my new car pristine. Downtown Nashville Nissan goes the extra mile!

Very nice people great vibes . and customer service is awesome

I never mind getting an oil change, every one is so nice and helpful.Thank you Wendy Caldwell

The most recent experience i would not consider to be the most welcoming, however I was asking for service, Im sure if I would have shown up to buy a car, the experience would have been more welcoming. Customer service doesnt stop with a purchase.

Thanks to all the staff that worked so hard to make my heart happy! I needed a new car and they made it happen for me. You all were the best, I cant thank enough. GREAT JOB ALL OF YOU!!!!!!!

Everyone was kind, friendly, helpful and extremely knowledgeable about the vehicles and financing. Absolutely 💯!

Chris was a great salesman who showed patience and knowledge of the vehicles he was selling. I will be back if I decide to move with Nissan with my next auto purchase in a few years.