We needed a simple Sliding Screen Door from Central Woodwork to fit the Patio Door installed in our home. Everyone at Central Woodwork from Travis in the Sales department to Jeff in the Service department was amazing. The Support and Service we got was outstanding. Thanks so Much!

Went today needing a solid exterior replacement door, spoke to sales rep and confirmed size 3 times. Paid for it over the phone and for some reason he sold me the wrong size door. The real kicker was that the door I just bought at a different location was literally the same door they sold me for over $500 and the one I had already cost $205. I wouldn’t recommend this place to anyone at this point. Simply because they don’t take responsibility for the errors they make and they are just way to over priced clearly.

Ive gone here several time to get trim for various projects. They are always friendly, and helpful, even if I only need 2-3 boards.

Loading material by yourself sucks after spending 9k they only gather for you they do not help you load

Havent been there in years but they had what I wanted. good people to deal with

Slow service here. Lately its been really hit or miss quality cuz covid I guess

Great Service!!In August we purchased a home in Spring Hill. We had several windows with issues and the 12 window panes in front entry door were fogged. I called the builder and learned that Central Woodwork supplied the millwork in our home. I call your Nashville office and I was pleased that you immediately agreed to send Phil King to look at the windows and the door. I was all prepared to argue my case regarding replacing the windows. But I was pleasantly surprised that he scheduled to have technicians come and replace windows. What was even more impressive was the follow through from your staff when they had to come 4 times to complete the replacement. The technicians were prompt and did a great job. In particular removing and replacing the 12 panes of door glass.We have told everyone we can about your OUTSTANDING CUTOMER SERVICE and would be glad to provide you with a letter on commendation or you can feel free to use this e-mail.THANK YOU!!Dale & Cheri HartSpring Hill TNSent from Mail for Windows 1

I initially had a problem trying to place an order. However, the manager, Amy Smith, contacted me and expressed concern about the confusion, and was amazingly gracious to resolve the situation quickly. She immediately handled my order, and followed up with an email, which was deeply appreciated.I am very, more than very, satisfied with the service I have received. I trust that, should the need arise, I will definitely come back to Central Woodwork for future products for my clients.

I went to back door to exchange a damage door for a another one undamaged and the guy that was there to give it to me, was very rude to me and didnt want to give me a new door. Although the manager approved it and slammed the huge will call door on me. I didnt do anything wrong to deserve this abuse from the delivery guy. If I didnt need the door, I would have got a refund and I will never shop here ever again as I told the manager and he didnt seem to care!!! Thats messed up!!! Bad Place!!!

I work here and best place for quality work

They they have everything have you need or can order it. If you know windows and doors its super easy but if your knowledge is from YouTube or HGTV then find someone with experience to assist you.

I ordered the most beautiful door. It was special order. I Was told 4 to 6 weeks, got it in 7 weeks. The door was ordered and requested a right handed door.I got a left handed door..Door REORDERED, another 4 to 6 weeks..Customer service experience 👎🏽 Deluxe times XFinity.. waiting on a new door..stay tuned.. prayerfully this review has a happy ending.

Zero ethics.They’re scheduled to replace the trim on our windows for my home and those around me. We agreed to 5:00pm Friday.I come home from lunch 1:00pm Wednesday, and there are two men with a ladder going up to my 3rd floor.I greet them. Ask them what’s going on. They state they just got off the phone with the lady who lives here. I tell them they must be confused because my home isn’t due until Friday at 5. They move out.I call their office and speak to the manager to confirm it’s his crew and not some stranger danger nonsense. He confirms and says, “well they can do it since they’re there”You want people I don’t know scaling the 3 floors of my home to do work without wearing a harness or me knowledgeable about what is going on with MY property?I tell him we agreed on 5 Friday so it’s going to be 5 Friday. If they wanted to change the time, then they could have scheduled it with me.Because I have surveillance, I pulled it. The audio was of their crew showing up to my home saying my home number and that “she’s scheduled for 5 Friday but I’m going to be on the road by then”.I called their office. Told them to stay off my property. If they needed to change our appointment to accommodate, they could have asked. But your whole crew and manager agreed to come to my home and scale 35+ ft in the air to do work without my knowledge or agreement on my home?No. The lie from both the Office and the crew was the icing on the cake. If you can’t be honest with me, then how are you going to do honest work on my home?

Worse costumer service ever, i place a special order they mess up ordering the wrong product and just simply say i am sorry nothing i can do you have to wait another week for your items, now my clients are upset because they have small children that can’t go upstairs because The railing And balusters are not done, i ask they to do expedite shipping their answer was they don’t do that, this is the second time this happen on a special order, this company don’t care for costumer service at all, very BAD COMPLETELY

Great place to buy doors!

Dont expect good customer service here. The men in the back that hand the materials over are not helpful at all. They rolled their eyes when asked to cut down to 14 instead of 16 like they were planning to. They did not help load the material (like ABC Wholesale does), they even threw the smaller pieces that were out of reach onto the floor with absolutely no care and were just all around crabby. Make sure youre prepared to work when you get there.

Great customer service!! Love that its family owned, and they didnt make me feel like I was stupid in the slightest.

I have been using Central Woodwork for 20 years and they continue to have good prices and great service. The Contractor sales team, lead by Mrs. Smith, is top notch. They stand behind their products and strive to make every order run smoothly.

Best prices in town, especially on doors, as all vendors buy doors here. Knowledgeable staff. Glad at least one rich family own and operates a window and door company

If you are in the market for millwork, this is your go to spot. Not only are the customer service professionals knowledgeable but they are kind and patient as well.Whether you are working with a contractor or going to try your hand at it yourself (I don’t recommend this by the way unless you have solid experience) the selection of products and craftsmanship that accompany the products I have purchased from here greatly outshines their competitors.

Very helpful even tho they didnt have what I needed. Called and they had a salesperson meet me at the showroom to try to solve my trim dilemma

We ordered 11 doors from Logan over the phone and I was worried since I would not be there when they arrived there might be a problem with them. Wrong! We got them in a couple of days, the contractor hung them, They were just what I ordered, right on time and beautiful doors. I wish I would have ordered my windows from them also.Visit their showroom, it is worth the trip. They have each door, installed, working, and displayed with the moldings and painted each differently. I found that very helpful.I will definitely order from Central again when it is time for the addition. Kudos to Logan for knowing exactly what questions to ask to get me the doors that I had hoped for with the bronze hardware and chosen trim. Thanks Logan! And Central!

They are slow when you go to pick orders. Made waste almost 2hours

Great Place for hiring Minorities and the people are nice that work there.

Long delays for picking up orders. Always seems disorganized.

Cant get help from them, terrible customer service...

I had previously posted a review about a 9 ft door unit we ordered that wasnt sealed properly by the company and was warping constantly. The sales associate we had worked with had left the company (or been dismissed Im not sure) and it became clear that he shouldve never recommended 9 ft wood doors for an exterior location and should have notified us that the 9ft doors couldnt be sealed properly by the manufacturer. I was very unhappy with how everything was being handled but since then Amy has solved our problem. She gave us a full refund for the doors as well as payment to reimburse the money we spent getting them stained and installed. Although they were slow responding at first, I am very happy with how they solved this unfortunate situation.

The worst service I have ever seen, Ive bought 4 doors from them and theyve never got one right. This was the last straw, I went in to Pick up my door that was ready 3 days prior, When I got there the attendant said there were no hinges on it and if I wait 10 minutes my frame and the door will be completed. So I waited, and waited, and waited 55 minutes later I talk to the man again and he said its still not completed yet. I took off work today to go pick up the door because me and my wife have 3 children, Last time she was there the same thing happened and she had to wait 35 minutes with an 8, 5 and 3 year old in the warehouse. I will never ever buy anything from this company and I strongly suggest you dont either. Unless you are a builder purchasing 75 doors you are dirt to them! Even if they were to offer me a free door I would burn it before I ever let anything from that company go into my house.

Great place to get millwork and windows and doorsAmy is the greatest person to work with. She is always a good source and professionalAdvice is always welcome

I had a warranty issue with one Windsor window out of dozens installed on our 10 year old house. Amy at Central worked with me. Her service was exceptional. She arranged to have the window fabricated, even included delivery and never required any kind of payment. Highly recommended.

I had pleasant experiences buying custom doors from Central Woodwork about 7 years ago, but now they are so busy that they do not value their customers at all- because another one will come in the door right behind you. I was treated rudely on the phone, and it took weeks to get anyone to get back to me via email. Other quote requests went unanswered and visiting in person was not any more pleasant. I purchased 5 doors but they did not make it easy, and I felt like I was bothering them. Finally took my business to a competitor to get the last two doors. Only bright spot was the crew at the receiving docks who were friendly and helpful.

Wood Production WarehouseEmployer

Excellent service!. Even though they didnt have the specialty profiles in stock that I needed and could have special ordered them, they graciously referred me to another vendor in town that did stock them so I could pick them up today. They also promptly returned my calls. Ask for Blake when you call.

Logan Thompson with Central Woodwork was our salesman and helped us buy a beautiful mahogany exterior front door. Due to miscommunication, the door we initially received was not the one we wanted. Logan did an outstanding job of correcting the matter. Mistakes are bound to happen from time to time, but Cenwood cares enough to get it right. Awesome customer service - I highly recommend these guys!

Customer Service is lacking from what it used to be.

Great prices and good service.

Terrible customer service. Attempted to contact the outside salesperson 8 different times to discuss product delivered (after being delivered 3 weeks late on a 2 week estimated timeline) and never received a single return call. Absolutely unacceptable.

A place with friendly Experience employees with Plenty of knowledge. And great Quality products

Very helpful, they referred me to a competitor because they didnt have the product I needed.

Good quality. Friendly people.

See Scarlett, she will take great care of you

Absolutely the worst customer service I have ever had. I would rather call Comcast customer service than deal with these people again.

They never returned my call

For good quality windows & trim

Staff is excellent on time when promised thank you!!!!

Great shop.

Great supplier of trim.

They do good service

Excellent service

Fast friendly

Helpful customer service

Doors and trim, lots of options, cheaper than Home Depot

I work going

Great

Crystal is a joy to work with!!!!!!!