Excellent service and knowledge of sales. Helpful people working here. Great knowledge of their jobs.

Johnny Gibson always serves and makes me happy he’s a great asset to the team.

The sales people here are very knowledgeable about there products. There is no salesman trying to sell you what you don’t want. Very nice people and environment. They make sure everything is good before walking out the store and make sure you are satisfied before leaving. These people even check in with you a few days later by text or phone call to make sure all is well and your not having problems. Can’t say the same about other places.

I wouldn’t necessarily say that she worked some magic. I’d say that the magic within her showed itself at exactly the right time.. she made my month!I walked into the store feeling defeated. Despite the beautiful weather and the fact that I didn’t have to wait in line, I was tired. I was also angry and frustrated.My “waterproof” phone had fallen into a shallow tub of water and had only been submerged for about 2 seconds. Over the course of five days, I utilized skills I’d learned from working at a cell phone company in the past to make my phone live again. I put her in front of fans, soaked that bad baby in rice-every tactic of which I could think.Now, while customer service representatives are not psychologists, they tend to hear a mouthful about people’s life’s. Before beginning the explanation of my issue, I’d decided that I would get straight to the point and was not going to complain. I was going to skip the part about speaking with 8 different representatives via chat and over the phone about getting my Apple Watch to stand alone while my phone recovered. I wasn’t going to go into detail about how not only was that issue not resolved, but also how matters were worse after speaking with them. Before speaking with them, I could at least connect my watch with my iPad hotspot and make calls. After all of my lovely calls-where I exhibited a mentally unstable amount of patience, I ended up with a reset watch that didn’t work. I was at a point where the watch now required to be connected with my phone which may I remind you, was dead!!! Ugh.Anywho, I asked Maiya about my options. She gave them and suggested the best resolution for my scenario which was to get a new device. While I had already guessed that a new phone would be the best resolve, I had my reservations. For one, the phone that had died had the last memories of my mother who passed in December. I also was not/am not in a financial predicament to upgrade early, pay all the fees and increase my monthly bill. The third reason is because... the freaking iPhone 13 will be out in a few months. This happens EVERY FREAKING TIME. By this, I mean my phone going out a few months before the new one premieres. It makes me feel like the kid that never gets the new stuff when it comes out. I’m the child that has to wait ‘til it goes on clearance after that “new new” comes out. SMH.I digress.. lol. Back to Maiya. My girl(she’s my friend in my head now) came through with the best options, she heard my concerns, she listened to the complaints that I said I wouldn’t bring up, she addressed my issues without ANY problems and I left happy. Customer service is about more than just listening and resolving just so that you can get done and get the next guy waiting in the comfy sofa chair thingies. True and valued customer service involves engaging with the customer, hearing ALL their concerns, empathizing, appreciating the customer, making the customer feel valued and allowing them to feel in that moment-like their issue is the most important thing in the world.-well maybe not the world, but you catch my drift. Maiya delivered just that and I am grateful for her. The biggest concern which was about losing my mother’s memories were addressed and I still have my pictures, text messages and voicemails. My girl single-handedly swooped in like a hero and restored my faith in the company. Not all heroes wear capes. Some of them work at your nearest Verizon store. Thank you, Maiya! Be blessed!

Great experience! In and out of the store and set up quickly. Very knowledgeable and helpful! Would definitely recommend and work with again. Thank you!!!!

I do believe that this is the best customer assistance in have ever had. Also the young lady Stephanie Everett !! And JOHN were the very best with outstanding. Customer support amd checking in on my husband and I.. Thank you both so much

When I go there my phone has a problem and when I leave the problem is worse.

Mr Adams took his time with me and got me the perfect deal and made sure I understood everything

Service is great- consumer service is stellar- open from Monday-Sunday which is rare in this town. If they dont have it in stock, they will order it.

I went into the store one afternoon because I needed a new phone and there was only one sales person there at that time helping another customer, so Mr. A. Adams walks in and the first thing he did was greet me and then asked if he could help me. Mr. Adams was very professional, patient, and knowledgeable and cares about his customers needs. He work with me by showing me different phones and features . When I decided which one I wanted it was out of stock so he ordered it for me and texted me when it came in. He was so helpful and polite he went above and beyond and I appreciate that so much. Thank you Mr. Asinia Adams

Staff was friendly took care of my business in a timely fashion answered all of my questions also

Yes, the lady helped me so very much. She calls me from time to time to check and see if I need any thing with my phone. Very nice.

Great customer service

Katelyn was very knowledgeable and helpful. I am pleased with my experience!

I think Stephanie is a excellent rep. for Verizon. There lucky to have her. THANKS AGAIN STEPHANIE!

I was fed up with AT&T and when I entered the store I was immediately greeted by 2 reps. Jason went above and beyond to help me and set up my service. So glad I switched.

They will push things on you to buy I have been with them a long time and still hate them. Just say no.

It was a wonderful experience because I GOT MY Guy A.A. He is the best yall have in my personal opinion. Hes solved every problem Ive had (which has been several) makes me feel like yall appreciate me as a customer. Without. Him I wouldve walked out of this Store. He is awesome and uall need more people in here like this man. Love him. Thank you for your time. He goes, I go. That simple.

Ms Kim made it easy she did it all for me.

Wonderful experience upgrading my phone. Mr. Asinia Adams was very patient, informative, courteous and friendly. He went above and beyond to assure I would be happy with my purchase and accessories. Mr. Adams made what is normally a stressful event for me, extremely easy. He is certainly an asset to this company. Looking forward to being a repeat customer.

Great experience with my rep Maiya. Ask for her or Stephanie. They made sure my transition with our phones and service was smooth. We love our new phones.

Just wanted to say, Thank you Kaelin Daye for helping me get my phone situation resolved. You went above and beyond to help me even though I purchased the phones online. You were very knowledgeable and answered any questions I had for you. Thanks again.

Walking the store greeted with a smile and great personality. He was very knowledgeable of the phones and phone plans and help me make what I feel was the best options for me. Very intelligent of the Verizon business and a great people person!! Justin Gordon is the guy to see for Verizon needs in my book!!!

Love Verizon, the service and the people who work there are awesome. Never had a carrier thats so helpful and easy. Thanks.

Mr. James was awesome! He worked hard to make sure that my needs were taken care of in a timely manner! Very pleased!!

We talked with Robbie and she was super helpful. WONDERFUL service, so nice, and answered all of our questions with ease. Definitely would go back.

My faith in verzion has been restored. I couldnt understand what I was doing wrong on my phone. The young man that helped me is amazing in his knowledge. Hes an asset to your company. Thank you so much.P.S. Everyone in this store goes above and beyond the call of duty.

Kristen Smith is the best employee EVER! She provides the best customer service, and is ALWAYS, and trust me, always bending over backwards for her customers. Not only does she make me feel welcome into the store, she treats me, as well as, other customers like family. :)

Wonderful experience in the Natchez store today! My wireless consultant, Asinia Adams, did a fantastic job of getting me set up with a new phone, jet pack, and several accessories. I would highly recommend using Verizon and this consultant. A+ today!

Great staff and expert service

I am very satisfied with Jeremiahs service! He was helpful and made this a pleasant experience! Hes the only one we will be working with moving forward. 😀

Great service. Pleasant employees

John-John was informative, professional and observant of my telephone needs.

Asinia was awesome you should give him a raise! Same for Cristin. They were both very knowledgeable. Thanks guys!

Most efficient and knowledgeable tech in your Store Justin... I appreciated his courtesy in setting up my Android... Justin is an asset to your company....

Jason was friendly and very informative. No high pressure. Details of service were straightforward and I made the right choice.

My experience today with Justin was extremely satisfied....he was very helpful and patience with me n also explain everything to me.... overall he gave excellent consumer service.

I simply love this store all the representatives are so nice and very helpful. They greet you at the door with a smile and make you feel like family.

I worked,with Robi. She was so nice honest and patient! Very upfront and direct. Ask,for,her!

I am very pleased with Blake. He took good care of me. He got all my contacts back. It masked my dad. Thanks

Verizon sales representative Stephanie was very professional and took care of everything for me - I appreciate her very much!

Well I work here so I know how great it is. So if anyone reading this needs assistance with Verizon please reach out to me . My name is Blake .

Great Verizon products but normally not enough staff so wait times are long. Poor customer service.

The salesman was super informative, nice, helpful, patient, explained everything. His name is Jason Barry. Due to an unexpected emergency, I didnt sign up then, but, I will go back.

Great customer service! I wasnt expecting the help and support I received but I was proven wrong! This store has wonderful team workers!

Great customer service! The guy that assisted me with my purchase, Arsenio, is awesome!!!

Extremely helpful, patient and knowledgeable. Wonderful experience!

If you know how to fix your phone, do it by yourself, or ask any kid on the street. Its cheaper that to go to this store. I gave a kid $15.00 for fixing my phone, rather $60.00 +++ to them.

There text message to me saying that I was already approved was just to get me into the store

I love this store so much. They make sure that I am waited on quickly and are so helpful with managing my entire account.

Justin has been a wonderful help with someone who can not do very much on any computer, he has been a life savor

Great customer service and answered every question I had. Would recommend to other people.

I was very pleased with Justin . He explained everything to me.I will recommend him to my friends.he was very sweet person

Justin and Blake did a great job helping me get my new phone set up, couldnt ask for better help in the area and expertise, thank you Justin and Blake!!!

Asinia Adams best customer help I have ever seen at Verizon in Natchez. Go see him and he will hook you up. Very knowledgeable!!

Very misleading. Sales person was NOT upfront with us at all. Very sneaky with paper work & contract details. We have had numerous problems trying to straighten out problems, then...sent refurbished phone when we supposed to get new phone. We still have yet to have this mess straightened out. Awful!!!

Love the people at this store. Theyre very helpful and patience.

The experience at Verizon was wonderful the customer service representative is amazing if I could give more stars I would fast and friendly service!!!!

Want to say what great help JUSTIN was to me today. He is a great asset to this co. He is the best.

Yes the service was outstanding and I do appreciate everything I would highly recommend this location thank you

I love Verizon, because when I come in to the Natchez store. The customer service is awesome, and I love all of them so much.

Thank you Justin Gordon for the wonderful service I received from you today. Your the greatest!!!

Awesome custom service Justin!!! Excellent, quick, you know how to get the job done in an efficient manner! Pleased with Verizon!

Traded my two iPhone 7 plus with a promise bill credit. On my first month bill I was only supposed to be responsible for activation fee but now Im stuck with a $715 bill

Today at verizon I was greet with excellent service the salewoman was very patient, nice and concerned. On the scale 1-10 I give her a 10. Thanks

Jeremiah Rios - my go to rep. for everything Verizon! If you are unsure of who to ask for, ask for him! 100% 😁

Blake & AA did a great job. Great service!

I am new to Verizon and so far the representive has been very nice and helpful

He explianed everything in the way i understand itt n was very professional

Justin was so much help for us & very Patient & a Real Great Salesman

Not a company store so very difficult to get anything done

Blake was so patient and helpful. I give him a A plus

Brandon & Asinia were amazing ask for them

I am very happy with the service I received.

Dont know to much about the service

Excellent service! Have had Verizon for years, not going to change anytime soon.

It was great he explained everything good.

Took care of my phone problem and were very nice.

Mya is awesome!

Getting your bill payed here is a lot more conplicated than most places.

Worst customer service as they tell u something else during sighing the contract and when u get your bill its a whole differ t story as your bill would be high and than they will tell u they cannot do anything as the contract is already sign..!!Wouldnt go back..!!!

Double a was very helpful and patient.

They were very helpful

Very helpful

Knowledgeable, helpful, and kind Verizon representatives.

Great customer service.

Excellent service from Blake

Big store!

Wonderful. Blake was outstanding.

Man Charles was amazing

Great service

Great seivice

Wonderful great

Took too long..

Hey Blake was Great!!!!

Awesome!!!

Service with a 😃!