Thank you Tyler for your help you are a good employee! keep up the good work! my fog lights are working now! what you did is above and beyond 🎉I appreciate your help as well as your colleague! you guys are very helpful and knowledgeable in your buisness!

This location rocks, ask for Javier.S he is an excellent salesman and was able to help me find all the parts I needed within just couple of minutes. He knows everything there is about cars and parts. Pleased with my visit and from now will be shopping at this location.

They where very helpful. We broke down and they where gracious enough to allow us to fix the problem in thier parking lot. We will always remember that. And think of you all on our now safe trip back home.

Went in with a question about wiper blades and employee was very helpful. Will definitely be returning for future auto needs.*Edit* I needed to come back to replace the blade that I had purchased as it did not fit my car. Before I could even walk inside someone that worked at AZ was outside and helped me check to be sure that it was not a correct fit. When we entered the store, he walked to the wiper blades section with me and we found a correct pair of blades. The return process was easy and then after all of that, the employee assisted me in installing the blades on my car. Superb service and very professional.

Very good workers at this store help with the full service

Most of the staff is friendly but the man, I believe the manager is rude. We asked for help and he was extremely rude and told us we can do it ourselves with no instructions and continued to walk away and have a conversation with a colleague. If I knew how to do what I needed, I wouldn’t have asked would I.

Great guys serve here but tricky on discounting stuff which you realize later you paid for

They had what I needed in stock thats all that matters

Convenient location. Bryan was super helpful and went out of his way to make sure I was happy. Bryan helped me realize that not all autozone employees are clueless and confused all the time.

Terry was great. Very professional and informative. Store # 2002 in Natick, Ma.

THANK YOU to Stephen and Haik for your service and kindness.Not only did you sell me the best option for my Honda Fit window wipers, but you put them on the car and filled the window washer with de-icer.As you said, I am “all set for winter”.AutoZone in Natick is my GO TO place any time something goes amissin the car. You will not be disappointed!Thank you for your service and for the peace of mind it gives me.Mrs. Svea Fraser

Maximum 10 people inside the store. Perfect for waiting the 1 bus back to Woodland station.

Very helpful!

I love this place !!!!

The lady over there help me with my remote battery, she was very helpful. One reviewer said a worker was rude to her and refuse to give her name, but judging from my observations, some shoppers ask too many questions over and over, and want the workers cater to them like there is no one else waiting to be checked out. I saw this guy ask the clerk the same question many times, and delayed others that were in line. Some people just love to play on peoples nerve, just be mindful that you not the only shopper in line.

What a great find! The store manager, Rachel, replaced a difficult to reach light bulb for me by rolling under the car herself. Great service for an occasional purchaser. Would not accept payment so it was definitely an example of special service in action. Thanks Rachel!

Always a good destination for vehicle needs. The staff is helpful and the store is open 24/7. I was able to change a car battery at 2am. Cant beat that, a real life saver. Highly recommend.

Friendly customer service, would be really nice if they could keep their online inventory up to date

It is weird to rate autozone or any big chain, because everyone already know what this place is all about. If you need car parts, you can call or check online to see if they have it in stock. If they dont, a nearby store probably will, and they will deliver it to your store as well. Go here, get your parts/stuff, give the cashier the money and leave. Smooth process

If you come here see Caesar. By far the best customer service Ive ever had with any auto company not only did he help install my windshield wipers he took the extra time to see why my wipers werent working and he fixed the problem like he was some kind of mechanic already lol. While helping me he was the only employee in the store and was dealing with customers while he was working on my car at the same time. Very knowledgeable as well. 10 stars

The woman behind the counter came outside to help me with my floor mat to my car seat you dont find that service too much

Rachel and the whole staff are very knowledgeable and very helpful. Long-time customer

Helpful staff. Helped me winterize my car. Overheard them sending a customer to a competitors store when they didnt have the part in stock, which I thought was incredibly honest.

Great service and support great bunch of people behind the counter sometimes you just get lucky and someone else there to purchase some items gives you first hand advice and tips Get Zoned. KEEP SMILIN 😁👣

Excellent customer service. service with a smile. knowledgeable about auto issues, helpful.I give this AutoZone 5 stars.

Yesterday my Jag blew a tire on Rt 9 near Oak Street in Natick. I was lucky and was able to pull the car into the Auto Zone parking lot. I was wearing a suit so I was being very careful jacking the car up. I had the lug nuts almost off the tire when realized I missed the hard point and the jack started to buckle. Fortunately I reattached the nuts in time. The guys from Auto Zone saw that I was having a problem and brought out a floor jack, quickly reset the car, pulled the wheel and installed my spare. I have always received great service at the store but this was outstanding. Big thanks for their fabulous customer focus.

Rachael is fantastic - very knowledgeable and helpful!

This is one of only two auto parts stores in the immediate area. Its fine for maintenance items, like batteries, light bulbs, windshield wipers and fluids. It has a limited selection of everything else and the quality isnt the best. My mechanic refuses to use their parts.

10.18.19 I am filing a formal complaint against one of our rudest and most disrespectful staff members at this loo cstion ( a woman who wouldnt give her name) Autozone 5002 120 Worcester Street, Natick, MA. I was raised in the area for over 50 years and been coming as a loyal customer for years ...buy all my auto parts including battery, etc... I am looking to write a letter to your President and/or regional vipe president. I am Appauled by her customer service skills or lack thereoff...

Deceitful and dishonest business practices.I went in to replace my car battery. I was first shown a battery, lets call it battery A that had 5 year warranty but the sales person brought another one, lets call it battery B that had 2 year warranty. Since it had the same brandname and almost same price he thought that I would not notice that he got B. When I asked about this, he replied that B is great, is same as A in performance and had 5 year warranty. I asked him to give me a warranty paperwork after he had fitted the new battery. He fitted the battery, I paid and he gave me the receipt FOLDED and said You are all set!. I unfolded the receipt and noticed 2 year warranty and I showed him that. He went ahead and printed a item description, which you see on their website, of battery A that mentioned 5 year warranty in it. I was confused as I didnt buy A but B. Secondly, he attempted to show me the 5 year warranty by logging in/out of his system 3 times. He exclaimed See your name is in the system!. I said that my name being in system does not guarantee 5 year warranty and then I looked into his computer screen and noticed 024 under warranty column. I protested and he said and I quote Ah, thats just a computer generated number!!! You have 5 year warranty. My IQ dropped 50 points! At this point, he was pissed at me for not understanding.I spoke with another employee who reprimanded ME for not understanding that the battery had just 2 year warranty and not 5!! My IQ dropped another 25 points. I mentioned to him that his own colleague was saying this and not me. He exclaimed SIR, YOU ARE NOT UNDERSTANDING WHAT I AM SAYING! loudly! I requested him to bring employee 1 who had conveniently gone to the back of the store so that we three can have a chat. It fell to deaf ears.A third employee came and said Actually, you have 2 year warranty on B as A is out of stock! We can remove the newly installed battery and you can shop elsewhere. I was unsure my car battery had the juice left to drive me to another location, so I had to bite the bullet. Please note that this was not a simple misunderstanding and the first employee tried in every way possible to deceit me by providing me with misinformation, and wasting time (by logging in/out of his system, going at the back of the store and disappearing for 5-7 minutes as I waited at the checkout counter) thinking Id give up. Needless to say none of the employees were helpful.Please be careful when you shop here, preferably avoid it!! Dont fall under the trap of free battery checkup and free battery charging.

Really bad customer service experience.I doubt that I would ever go back here.

Same as Josh N. Fix the online order to store issues.

Good store, friendly staff.

Had exactly what I needed at a good price.

The staff were so helpful and friendly. I would go back just to hang out with them.

Very helpful today! Thank you

The associates are slow not attentive to customer needs. A manager or shift manager who hides out in the office while a customer needs assistance should not be running a store. When a customer has to take the initiative to resolve an issue having four associates at the location is unacceptable. It’s unacceotabwl to have to call regional and district on a return under 5.00 is ridiculous. Advance auto going forward.Autozone under pays their associates Which affects the level of service.

The manager Madydelin T refused to return a light bulb that I had just purchased. She said it was a connection problem not a bad bulb. Went to a different car part store bought a new bulb and it work. The lady refused to listen to anything anyone had to say. Horrible service. Will never go back

That was a great experience for me to visit them.I find the service I was looking for.that service i dont get from my local store.....

The store is just like any other auto supplies stores. Lots of things you dont need & out of at least some things you do need. Half the sale items not on shelf. Annoying 2fer deals where you only get discount if buying 2. Rebates that are basically store credit...

They often dont have the parts I am looking for, but its a European car. They seem to be good with more popular brands.

Good selection, staff are polite and will try to help you as best as possible. Alot of people talk about the staff not knowing every detail about cars, but thats what a mechanic is for!

Good staff . Was out of transmission fluid for gm vehicles,(unrelated to Customer service) But otherwise friendly staff. Parking lot had massive potholes but had lots of space

Its a auto zone its a place to buy normal auto parts and non oem parts for your car that will probably break a lot sooner then manufacturer parts

When theyre not messing around they can actually help you find a part.

Ive had very positive experiences at this store over the last 15 years, but a couple bad experiences in the last month with two different employees. The first accused me of stealing and asked me to show him what was in my pockets. The second started helping me find something and misdirected me... not intentionally. But when I came back for more help, he proceeded to put me off to help two other people just arriving at the store. After he skipped over me a third time, I gave up and left empty-handed. I know I can go online much more easily to get the part I need.

Great shop. Well stocked, knowledgeable staff.

This store provided a hassle free return with no receipt. Great!

Service was great here. They even let us borrow some tools so we could fix what was wrong with our car.

Really bad customer service. I went to the store in Framingham to return a product they said I could go to any store and the attendant treat me really bad at this store. He said not gonna do that because is not his responsibility.

Everyone that works there a very nice and helpful

I visited this location planning on getting great help to replace my car battery. I got offered a battery that was not in stock I asked to get me something in stock. Finally the employee got me a battery and said no one here is caplable of putting it on for me. I left dissapointed

This used to be my fav store, but the current crew is the laziest to say the least. I called last night to get parts, unknown rep ordered whatever they didnt have in stock. Today no one knows who did what, they dont see any orders placed and the parts that they actually had in stock are not there anymore. They used to be able to find misplaced items, but the current crew argues about who has to answer the phone without even picking it up.

Friendly, knowledgeable staff who get you on your way.

Employee was a great help installing my wipers

The staff was really very helpful

Very knowledgeable and helpful

Very helpful. Bought a battery and they loaned the tools to change it.

Polite and helpful staff.. Had what I needed.

Great service, they installed a battery in the freezing cold weather with a smile!

Everyone here is always very helpful

Everyone is knowledgeable and available to show you things, look up random info about your car and not give you sas. Also looking to help you save wherever possible

Horrendously long wait to check out, and they were of stock on batteries, simple AA batteries. So I waited 20min to pay for a pair of wire strippers.

Fast service with the recharging of my car battery. In and out in less then 45 minutes.

If u go auto zone use the rt30 in Framingham Natick is horrible

GREAT SERVICE

Great service very informative employees

The customer service was perfect

Basic auto parts store that employs people who are NOT always helpful

The staff here dosnt know very much more than the average person does about cars

Good shopping experience.

Not sure if I went during inventory time but not much on the racks. Found what I needed and checked out fairly quickly.

The staff is very helpful

Knowledgeable friendly people.

Good staffs, knowledgeable.

Helpful and friendly staff

Dont expect much help while you are here as some of the staff probably havent ever worked on a car before.

Was only there for a little bit

A bit disorganized, tried to sell the wrong battery for my car, forgot to factor in the coupon I gave them but eventually put in the correct battery and gave me credit for the coupon

Still understaffed but showing improvement

Always get the help I need, thank you for your help. Very friendly staff members.

Helpful

Excellent service

Helpful staff

Devin was the best

Good service

Just walked by

Get in the zone man.

You might pay a bit more than you want for something, but theyll probably have it

Very friendly staff

Great AutoZone

Rude

So so

Very good service

Stealing Deals

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