Wonderful customer service! My husband and I cannot recommend Audi Natick and their staff enough. Chris went above and beyond to assist us with our purchase. He answered all our questions thoroughly, was never pushy, and even gave my husband a ride to pick up the car when our other care broke down. Just a fantastic dealership with topnotch professionalism and extremely kind people!

The service was not as good as last year. There was no ride before 8:00AM. I wanted all weather cargo mat. I was told to go upstairs to get it. I picked the car after work and didn’t have time to buy it. My car frequently “Initializing Navigation System…” is not fixed. The display/music was interrupted every time I drove after the service on 10/28. I am thinking to go to other Audi dealers for the services next time.

Great customer service at Audi Natick! I had a little module issue with my new 2021 Etron! Big shout out to my mechanic Julio & customer service team, especially Mr Parker, who kindly drove to my house to drop the Loaner! Great team, indeed! 🍾🚘

Dave was a great salesman. Buying a car now is difficult with the chip problem and limited availability of used cars. Dave did a great job explaining the options and helping me get to the best option.

From the time I arrived, Paula the service advisor was pleasant, professional and very engaged. She confirmed why I was there, gave me an accurate timeline to effect the service, and kept me apprised of the progress as I waited in the lounge area. (Good coffee, could use granola bars or something to accompany). Overall great 1st time experience

Very easy experience. Salesman Vadim, sales manager Wunna and business woman Megan were all helpful, courteous and professional. I love my new Audi A4

Matt was a great sales rep. Took time to answer everything and we tested a Q7 and Q5. They gave us a decent price for our trade, which was expected because the market is whacky. We went with a demo Q5 with only 6500 miles. So there was no market adjustment and as a CPO, we got an extra one year added to the 4 year warranty. Great experience for first time Audi buyers.

Great customer service! Took my Audi in for routine maintenance and was met promptly as I pulled into the service bay. Check in was seamless and I waited at the dealership for the promised 90 minutes for the servicing to be completed. The waiting area is spacious and comfortable. I was able to text with my service rep at all points during the appointment and was notified when the car was ready. It was a very pleasant experience.

Great service as usual! And many thanks to Ben who’s always beyond professional.

Drove 1hr and 28min worth the trip. Saw a car online Megan contacted me next day. Communication was clear. No hidden fees or surprises. Easy transaction. Out of state new registration super easy. If I ever have to buy a new car again I would look at their inventory 1st before I go anywhere else. If I could give 10 stars I would for a great dealer experience! Those are hard to come by! Thank you Megan and Nadick Bernardi audi team!!! My Highlander is great!!!

The service department at Natick Audi is wonderful. My daughter is away at college with her car. It indicated that she had low tire pressure. The receptionist booked her right away today. Christian, her service consultant sent her texts and a video to keep her updated. Ron, her technician replaced her tire and she was on her way back to school in no time. Thank you to everyone at Audi Natick service.

I’ve never had such a pleasant, efficient service experience. I highly recommend Audi Natick .

Paula was an excellent service advisor. Went in for a visual inspection of a newly purchased used audi and was very happy with the experience. Thorough inspection including a video analysis with the technician! Above and beyond expectations..and the best part was the visual inspection was free!Thanks audi of natick, thanks paula

I drive an extra 20min to use this dealership in Natick. Their service department is great! Brendon was excellent! The dealership is very reasonably priced compared to other dealerships, they have great loaner card, most importantly their services reps are super helpful regardless if you have an old A3 or a 2021 S8.I had a mouse shoes some wires in my car and without naming names another somewhat local Audi dealership quoted me over $1400++! These guys were able to repair the wires instead of replacing them and it cost me $300. I can’t say enough about this service department!

If you can, work with Megan Deasey. She took the time to make sure my wife and & I found the perfect car. Her amazing post sales follow up is something I’ve never experienced before.

Sales person was very accommodating and helpful. And the finance manager worked quickly through the process. I would definitely recommend to friends and family.

Outstanding, professional, informed, and patient representatives, who work overtime to make sure their customers feel that their needs and well-being are their first priority. Chris Morin, in particular, is a stellar example of this attitude, and it permeates the entire sales group. A truly impressive place.

Had a great buying experience at this Audi Dealer initially just intending to test drive but eventually buying a superb sport SUV.Believe me no pressure no tricky sales tactics, just showing genuine concern for us the customers, addressing our inquiries with honesty and integrity. Megan & Megan were great! We came out with a great impression of the dealership and will most likely be long-time customers.

Courteous, prompt service. Well done!

Wonderful staff and so easy to work with! Made the test driving, negotiating and buying process seamless! Igor our sales agent was so knowledgeable and never made us feel pressured to buy. And huge thanks to Wunna and Megan for making this a great experience as well. Highly recommend!

I brought my car in for a full service/full rear brake replacement. Christian Franciso was my Audi agent. The level of service and professionalism was unmatched. He walked me through the process, told me exactly what was going to be done along with a very accurate timeline. They provided a loaner car during the service and provide detailed updates and even a courtesy video. Everyone in the service department was friendly and helpful. In addition Jermaine helped me get new rubber matts a long with a tour of accessories that are available to make my audio more bespoke. I am completely happy all around with the experience. Normally these sort of things are painless, timely and costly. Overall A plus, Thank you everyone.

Great experience. No pressure, excellent knowledgeable people. Steve (sales person) is very knowing, explains everything and answers any questions you may have. Top notch organization.

I have purchased many vehicles in my life. The purchase process is something I absolutely dread doing. Audi Natick made the purchase of our A6 extremely easy, with a fair price, knowledgeable staff and timely. By far the best purchase experience I have had.

The Audi Natick service department was timely and technically skilled in diagnosing and making a complex suspension system repair and helpful in responding to my sometimes complex questions.

Audi Natick did a great job with handling recent service. Advisor Ross K and Tech Gabe H did a great job. Ross let me know of options that I had for service recommendations and the print out with the receipt was helpful. I used valet pick up and drop off service which was super easy.

Just bought my new Audi Q7 here. Amazing SUV and great experience. My husband and I were able to test drive and buy a car in a matter of days. Harry was a very knowledgeable and professional salesperson. If you are searching for a new Audi or other high end vehicle be sure to check out this dealership. Harry and Kristen were amazing. Extremely professional, patient and knowledgeable. This dealership has a huge selection of SUV’s. It is a great place to do business. Highly recommend!!!!!!!!

Unhappy with service department. Car was in for an specific reason, diagnostic. Left with 0 relevant diagnostic information on the main problem + a huge list of things that I have to take care, that was never requested to be looked at. Advisor and manager didnt seem to care much about my problem.

Friendly and professional staff. I’m pleased with how clean my car is after an oil change appointment. Thank you!

I was greeted by Jamie at Bernardi Audi Natick within moments of walking through the door. He had me in an Audi Q7 for a test drive not long after. We then sat, and discussed what exactly I was looking for (color, interior, and extras). Even in this difficult car buying climate with the chip shortage he was able to locate exactly what I was looking for in New York. The team was able to coordinate getting this vehicle to Natick, and I was in my dream car within a week and a half. Jamie was incredibly kind, and answered all of the questions I had. I look forward to having my service done at the dealership as well!

Flawless from drop off to pick with availability to communicate via text to get updates throughout the day. Good job.

Incredible service team! Great experience checking in, getting a loaner, and picking up our car. Check in took just a couple of minutes and our car came back washed and ready to go.

They did a great job on installing the Ventura shield on my 2018 Porsche vehicle.

Amazing customer service. Definitely 5 star service, and couldn’t imagine a better o really experience than Audi Natick. Ross is as good as they come. Highly recommended dealership to work with.

It took 2 hrs for a regular oil change. But it is ok since they are busy during the weekends. They dropped me off at my apartment and picked me up when my car was ready to go. They also cleaned my vehicle. Overall experience is great! 5 stars!

The sales and the service team have always been very informative and very helpful!!! Ross has always been there to answer questions and has given me his card in case I have questions after my appointment. The facility is always clean and well maintained!!

Service great but I made an appointment at 11:30 and would wait and took two hours to change one tire. When I asked how much longer after 90 minutes they had not even started on the car . But when done service is good. Just would not wait

Do not go here for sales or service! Most of all, do not trust anything that Christian Francisco says. He scammed me a few months ago when I came in with my Audi with a flat tire. He told me that the warranty that I got via Audi in Stratham doesnt apply to this location. I still needed the tire repaired so I told them I will pay for the replacement. But they spent several hours just looking at the car and told me that I had to drive back home with the flat tire because they didnt have the right tires on stock. Note that I made this appointment days in advance and gave them all the information about the tire they asked for. I asked for a loaner but they said they were overbooked for the day so they had no loaners. I asked them if it is OK for me to drive back home in a flat tire and they said go ahead. I still went ahead and called up AAA to at least put the spare tire in so I could at least drive back home. I also called up management, they apparently told me that they overbook all the time so having a loaner car (even when you schedule a few days in advance) isnt guaranteed. So if you do have service done here, make sure you have a ride or uber to get back home. I later found out that Christian Francisco lied to me about the warranty but it is too late now. All I can do now is recommend that nobody should be an Audi and nobody should go to this location for service.Edit: I dont know why Seth Marshall wrote that comment there. I already spoke to the managers about my experience and they confirmed that this Audi doesnt guarantee a loaner car when you schedule their service and they will not give any service for warranties from Audi USA (as opposed to their own). There is no confusion, this is their policy. Dont expect people like Seth or Christian to tell you the truth.

Dropping off my car was easy, they updated me via text, very strong service

One of my best dealer experiences. No pressure. Great follow up on all aspects of the sale. The sales rep I dealt with, Ed Quirk, was easygoing, professional and extremely knowledgeable about the Audi vehicle I was purchasing. When I picked up the vehicle, Ed spent the better part of the afternoon familiarizing me with the vehicle features.

Our sales person (Megan) was super professional and patient while we made our decision. She guided us as to what was best to finalize our purchase. We are super happy with how easy and fast our final transition was. Thank you!Great Experience!!! :)

Didn’t even get out the car 5 seconds, and our service specialist met me at my car!!! IPad in hand, pulled up all my info. Had our loaner car ready. Was super professional, courteous, and personable. The entire experience was super seamless! I am SO THANKFUL because I have a 2 year old son and being at a dealership is not their idea of fun. This is my preferred AUDI dealership. There are others to choose from, that we have used and will not return. We will keep going to Audi Natick when needed.

Outstanding service. Quick and friendly. Very nice waiting area. Christian was very professional.

All employees have been very nice, caring and courteous every time Ive been at the dealership for anything.

I always have a very positive experience at Audi in Natick. Ross at the service desk is always helpful and great to work with! Thank you again for providing me with excellent service and repairing my car quickly!

My first time there. Everything was very easy. Drove in, checked in and had my loaner car in 5 minutes. Cannot beat that. Return was the same. A wonderful company.

Paula was very friendly and welcoming! Thank you for a great experience!

Audi Natick just changed my impression of a good service center. They were great in every way and exceeded every expectation. From pick up to delivery they were excellent. Exceptional Service!

Extremely friendly service. Clearly explains any fixes needed for your vehicle. Will continue to bring my vehicle here.

Audi Natick literally saved our vacation! We had an emergency on our road trip and they took us right away, diagnosed our problem, and then didn’t even charge us for their time. I would detour to this dealership when it’s time to buy my new Audi because the service was so good. We’re now forever loyal! Thank you!

Very poor purchasing experience. If you are able to shop elsewhere, you should. I only purchased here because I could not find my desired car style elsewhere - black/black 2 door coupe. The customer service was lackluster from day 1, and the transaction took a total of 20 days to complete. I also expressed my concerns to the sales manager, who clearly disregarded what I said. Luckily, I finally have my vehicle now and have no reason to return to Audi Natick.

Really clean and quick very specific on details.... thank you

I am very pleased with my recent experience at Audi Natick. Megan handled every detail and communicated with me regularly. Pricing was very competitive and I was able to get the vehicle I wanted quickly and efficiently. I highly recommend Audi Natick!

Had an inspection done on a car I was purchasing. The report was detailed and thorough.and atmosphere was professional and friendly.

Outstanding service! Actually, without a doubt, the best service I ever had at a dealership. Ross has been outstanding as my service advisor. He keeps you informed of the progress and even sends a video of the work being performed. The loaner car was spotless. The entire repair department is spotless. When I retrieved our car, it was spotless inside and out! Cant say enough good things about Audi of Natick. I highly recommend this place! They certainly have my business.

My 2021 Audi’s air conditioning didn’t work on the hottest day of the year. I brought it in and was first asked if I turned the a/c on. This is not my first car, in fact this is my 5th Audi purchased from this dealership. There was never a clear answer to me what the issue was, though I asked for clarification. No leaks. Monitoring. In all my years serving multiple cars over decades, this was by far my worst experience. I will give them another chance before taking my business elsewhere.

I cannot be more disappointed with this dealership. They were rude to me during the leasing process and made me go to the dealership 3 times before I can get the car. I had some questions about my lease and I contacted them by phone three times and messaged them twice but they never got back to me. I regret that I went there in the first place and now I am stuck with them during my lease. I also paid for floor mats but they only gave me the rear ones, how disappointing it is that to pay thousands of dollars for a car and they try to make profit out of a floor mat! I also messaged them on their website regarding this issue but never heard back. I strongly recommend against this dealership.

David was exceptional, very informative and accommodating. I recommend seeing him whenever stopping in.

Prompt, courteous service. All details were explained.Good loaner vehicle provided. Very satisfied

Service with a smile, quick, informative with the latest communicative technology very helpful,I chose 4 stars because I went all weekend without a loner car

I bought my 2020 Q3 Premium Plus S Line last year as a CPO, from Audi of Natick. During the test drives, the rear brakes made an abnormal noise. In relating this to the salesman and the CPO manager they both shrugged it off as a non issue.Fast forward to yesterday’s 1st service at Audi of Natick. Ross at the Service Desk and Ken Grant more than accommodated me by replacing all of the rotors and pads on all four corners and now my Audi truly drives and sounds the way it should!Very happy with the whole Service Team at Audi of Natick!!!

What a great experience we had at Audi Natick. The sales staff are excellent and there was no push to buy a car. They are very low key and extremely helpful, exactly what we were looking for. The vehicles speak for themselves, they dont need to be sold. Will definitely service my vehicle here and return when we are in the market for another vehicle. Thanks Dave, our amazing salesman and Martha-Dee, the Business Director.

Dave G. was extremely knowledgeable about the vehicles/options, polite, responsive, eager to answer questions before and after the sale. At signing, we were short on time so he helped to move the process along. We love our Q7!

Clear communication & excellent service. Will definitely be back.

Very efficient and professional. Plus the text updates are great for status and any changes.

The quality of the service was exceptional! It was really apparent that your customer service team are really working hard to keep us happy!

Was treated with courtesy. Car was ready when stated.Car was 100% after service. Highly positive experience.

Audi Natick was clear on the work to be done and communicated the timeline for completion. In addition, they provided a video outlining everything they saw on my car which was great. The loaner vehicle provided was clean and in excellent condition. Couldnt ask for a better service.

I had a great experience working with Megan in sales and Martha in finance. No pressure sales and straight forward financing. There were some scratches on the car that they took care of, no questions asked, no additional cost to me. I would certainly go back for a future purchase.

Great experience, was able to get the deal done very quickly and was treated well by all of the staff I worked with.

Excellent service experienceIt was my first service visit since purchasing my Q5They checked me in quickly, handed me the keys to the loaner and I was off!Couldn’t have been easier!

Fabulous experience. Found the auto online, visited showroom to see the vehicle. Igor, my salesman was professional, knowledgeable and efficient. He and the Business Mgr handled EVERYTHING. Very happy with my new vehicle. I would highly recommend Natick Audi without reservation.

Professional and friendly. Kept me up to date on what was going on with my car. Great customer advisors!

David Grancell was great helping us purchase a Q5. And Megan Riley was great in the business office.

Iam so Frustrated 😞 with my purchase of used Acurd RDX through your branch last month . From day one we noticed that the headlights is so bad and your technical promise to fix it by making some holes to recycle the air inside .but after the car was delivered we still having the same problem as headlights is foggy and has condensation all day& night which is not safe at all especially for night vision and can led to inspection failure in future. Unfortunately they need me to bring the car back to Natick again which i cant for Medical reasons plus it gonna add more mileage, although the car was already there before .and they refused to find another alternative solution either to bring it to a closer branch or even shipped me a new one so i can replace it . Really i feel so bad & disappointed that i have 2 months of warranty for nothing 😕Heat is not working too

Awesome service!! Audi Natick works at your own pace, on your time, and truly made my car buying experience exceptional and easy. Megan (my sales rep) was super knowledgeable and easy to work with! 10/10 would recommend.

The Service at Audi Natick was amazing. They came to my house to pick up the car, and kept me informed throughout the process and then dropped off the car to my house after everything was done. Very professional and courteous behavior from all employees.

Everyone was friendly, professional, and polite.The dealership was spotless and the seating area was very comfortable. My service was completed much quicker than it was supposed to be, and they even inspected my car for me because my sticker had expired and I hadn’t noticed. I love my Audi and I am very happy with this dealership!

Ed (substitute salesperson) was great. Set up myaudi.com for me (which is necessary!) and really knows all the operating details of the 2021 A4, which he explained well. Finance person was also very pleasant and efficient. Only wish Id been told in advance that credit check would be required on the spot, so that I could have lifted my freeze in advance. Was quite a hassle to do on the fly.

Great service, high level of professionalism, and easy to work with. I take my Audi here for service, oil changes, and any necessary maintenance. They have a great system where you get texts throughout the service to update you and they also send a full video of the technician working on your vehicle. I wouldn’t take my Audi anywhere else!

I drove in this morning without an appointment because my new Q7 had a tire problem. The team took care of me right away, got me into a loaner and out the door quick enough to make my first meeting of the morning. Can’t tell you how much better you made my day, thank you!

Couldn’t have gone smoother from start to finish. The text communications are fantastic and efficient. Nice job!

Lost several thousand dollars doing business here. Buyers beware!!

Chris was great! He checked my car in very quickly and had the loaner I’ve been wanting to try within minutes. He also helped me save some $ with an oil change offer. Service was great and I love driving a clean car home! Thanks Audi of Natick!

My routine service appointment was handled very professionally. During the evaluation of my vehicle, I received a video by the technician showing all of his findings. All normal findings were indicated and some abnormal findings were also highlighted. This was a first for me and I felt that I was included in the process. Having the Audicare package came in handy because a leak of the water pump was found and the replacement cost was covered. This is on a vehicle with 30k miles. Great service. Transparent pricing and honest advice.

Professional and efficient service.

Very friendly staff with amazing customer service. Definitely an improvement from my last experience here, where I felt like I didn’t “belong” at Audi.

Great service. Very satisfied.

Quick and easy service. I opted to wait and they have a nice space. They also now include a short video where the service tech reviews different points on the car which is a nice touch.

Paula was an outstanding accommodating and friendly person! She made my day!

Very good experience from start to finish. I inquired about a car online and signed the paperwork later in the day. Very easy to deal with, I’ll Definitely recommend them to my friends and clients

Easy and quick service. Staff very nice & helpful.

I am updating my review because I want to ensure Megan Deasey is recognized appropriately for her honesty, professionalism and excellence in servicing me during the sales process. She returned calls even on her days off and genuinely showed care in our dealings.The other points in my original review still hold true. Post sale support has not been up to standards. The service department at Natick was twice supposed to call me back same day and never called. A voice mail message left for the Business Office went unanswered as well. However, this may be due to a problem with their new phone system which is now being addressed.

Audi services was the easiest and most convenient experience. Not to mention super friendly! Highly recommend their services. Thank you very much Chris at Audi Nadick for all your help!

Audi of Natick has always been great until I needed to use my extended warranty. Bernardis Double your Warranty promotion is useless. It turns out that they will not replace a water pump because its not part of the powertrain. I am not sure how it is not considered part of the powertrain when it is bolted to the engine and is critical to its operation. Additionally, any major competing extended warranty service coverers the water pump.I would look elsewhere when buying a new car. This deceptive warranty service is cause to look for a more reputable dealership.

My wife and I were in the market for used Audi Q5. Looked on line for quite a while, before finally making a appointment to test drive and look at a vehicle we saw at Benardis. A appt was set up by a very helpful support person on line, she Katie was extremely helpful. Onto our appointment we met with our sales person Harrison ( Harry). Harry had our vehicle all set to look at and test drive. The Q5 that we test drove didn’t have some of things we were looking for, so Harry looked through their expansive inventory to find the right vehicle for us. After looking at a few more vehicles there was one or two things that we were looking for that they didn’t have, my wife really wanted a black vehicle. So before we walked they tried one more vehicle with us, it wasn’t used it was a brand new 2020 Q5 In black, it was a little bit more money but not a deal breaker, we negotiated a trade in and the numbers worked for all. Harrison was awesome polite non pressure through out the transaction. Chris the Sales Manager who came up with the vehicle was also a pleasure to deal with. Then onto financing we dealt with Meagan Riley, another pleasure, they offered 0 per cent finance if u met certain credit scores...this was through Audi finance.All in all for the first time in my life we walked out of their happy, we got a great deal with a honest Dealership I highly recommend. No pressure sales as advertised...oh we have had the Q5 for two weeks now ..the vehicle is awesome we love it.

Everything I go to Audi of Natick I feel like I am at a 5 star hotel. Everyone treats my amazingly. Not only that, but I also get great service too.I thank you all for your assistance.

Great service and fantastic technology- they had the video overview of my car and the repairs needed. They texted me every step of the way including approvals for additional repairs. Smooth and great customer experience!!

Being treated with respect is an essential part of any sales transaction. Having walked out of another dealership and calling Audi Natick the experience was 5-star from the first phone call to taking delivery of my vehicle. Slight imperfections in the previously owned car were corrected without question and the sales associate has been available 7 days a week to answer questions about the car after delivery. Ill be returning for future automotive needs. Thank you to everyone at Audi Natick for the hassle free interaction. - John

Just bought a new Audi. Exceptional pricing and no hassle. If you are a busy professional that is the place to go. Highly recommend

I had the best experience dropping off my vehicle having it serviced! As usual ⭐️⭐️⭐️⭐️⭐️ Paula as well was outstanding and very accommodating!!! Thank you!!!