Patrick has the best customer service technician I’ve ever dealt with in a service dept. He always has a smile and he’s very personable and patient. He listens and hears his customers. THANK YOU PATRICK for making my service at Perry Ford worth while? Because of YOU, I will be bringing my Lincoln MKZ(my baby) there for all service..

I don’t know about you, but I NEVER have good experiences with car salesman. I just mentally prepare myself for a less than awesome experience when I walk into a dealership. We ordered our Ford Bronco a year ago on the day they were released. After a number of changes and setbacks we finally received our truck. David was understanding, apologetic, and communicative through our whole process. Obviously he was in the unfortunate role of being the middle man between the customer and the Ford plant, however, he did all he could for us to make sure we were taken care of. It was such a refreshing experience with David from start to finish. On the day of our Bronco pickup Eric helped us with our paperwork and getting us all set up. He was just as pleasant and professional to deal with. We could not be happier with the service we received. Thank you guys so much.

This is the worst place you can think of to bring your cars for service. They wont communicate in a timely fashion, my service technician will not put the slightest effort to understand your needs. I couldnt believe how horrible the whole place was until I went for unsuccessful service appointment. Just stay away, even if you have to drive a bit further, do it.

When I went to pick up my car, they couldn’t find my keys. Cashier said service had them, service said cashier had them. They were eventually found. Got home and reviewed the paperwork only to realize that the battery needs replacing. Called and left a message for Xavier to schedule time to bring the car back, he never returned my call. The cashier was great, very friendly.

The experience was great., the sales rep Peter was amazing he was very patient and professional he made our visit very pleasant. . And Alexander too was very professional and kind, he make sure that we understood everything that we were signing. Thank you very much to both of them. Great service!!

This is the second brand new truck I purchased from Perry Ford, National City, and on both occasions drove away feeling good about my purchase. Marvin, the sales associate, patiently and expertly demonstrated and walked me through every feature of the truck,of course, highlighting cutting- edge technology. Entire team from sales to finance, and also maintenance treated with absolute courtesy and attentiveness, boosted my self-esteem!

Perry Ford of National City was a great experience. Super friendly Staff . The minute i pulled up to service dept. i was greeted and they attended to my needs immediately. Service was fast and the lounge and the bathrooms were immaculate. Definitely will be a returning customer !!

I took my 2016 Ford Explorer in for a recall and received prompt service. I also had a different concern about my vehicle addressed and they were able to fix it by the next morning. Happy with the drop off service and pricing was fair.

I was very pleased with the experience of buying my new Tremor from Perry Ford. My salesperson Marvin was outstanding. The entire transaction was incredibly smooth and fast. I would highly recommend this dealership.

I called and made an appointment for an oil change. When I showed up at my appointment time they said that I did not have one. The service tech told me to leave my truck and he would see what he could do it might take all day. It was done within three hours very satisfied.

My experience was very pleasant, I was there to take care of a recall on my Flex. I made an appointment prior to bringing the vehicle in, so that the parts needed for the repair were in house. Tony the service manager take care of checking me In. He told me it take a better part or the morning, I was surprised when he called me to pick up my vehicle at 11:00 am. Picked up my car and I was on my way. Thank you and your staff of mechanic s .

The service at Perry Ford was better than expected. The service manager Patrick is so professional, respectful, and helpful. He took care of the unique situation, as I was getting ready to travel out of state and I couldn’t be there.Patrick took care of all repairs and care of our Explorer. Peace of mind is what Patrick gave us beyond the call of duty. A great asset to Perry Ford.

Peter is great!Found the car we wanted, didn’t try to start high and work down, just went straight for what we asked.Dealership could use some work with waters, coffee, snacks, and cleanliness but as far as people to work with everyone is nice and friendly. Truly seems like they are in the business to move units not $s. Meaning they are looking to find the best car at the best price and work with you until it’s done. Definitely no silly business which is nice. Would definitely recommend if looking for a Ford.

Was looking at a Ford Mustang GT (S197) that was available. . . I appreciated that they have told me that there were complications that would make the vehicle not worthy of being sold. This could have been a complication if you know what I mean. The honesty is appreciated. I hope something comes up as I would like to do business with them. Thank you John!

What a wonderful experience! John Kidd Sr. explaining everything step by step before even checking our credit. What a great man! In and out of the door with a brand new auto in less than 4 hours! Thanks Perry Ford of National City!

Customer service with Renato segura was great! He stayed in touch and did everything g he said he would plus got the car back to me early! Excellent service thank you!

The service department at this location leaves a lot to be desired. I continue to come here because they send me coupons and it’s in a convenient location for me to drop off my vehicle while at work. My latest oil change (8/3/21)…I made an appointment but the service reps couldn’t find me on their list. Luckily I had my email confirmation, but they were gearing up turn me away. They typically do a quick exterior rinse/wash of the vehicles after service and they told me they would this time as well (they didn’t). I was also told they would call once my service was complete (never got a call). I came over after work figuring I’d sit and wait and there was my truck…I had been done for hours and nobody ever called to let me know.

Not a female female friendly place, I wasnt kept in contact about my car, then the guy tired to tell me I needed things replaced that I know I didnt need, my regular mechanic already fixed, after taking my 2nd key down to them the guy working on my car was out,, they couldnt answer any of my questions and promised he would call when he got back,, never called, 4 days later waiting all morning after texting and calling and only getting voice mail, I called again and asked to talk to a manager then was transferred to a voice mail yet again, finally after being waiting got a text my car was ready, I went down, the guy couldnt find my paper work then couldnt or would explain to me what a certain paper was I had to sign, the whole time a guy came in with. Male customer all friendly explaining everything to him, treating him so great, I was then just told they will pull my around, I saw my car went out got the keys from the guy and left. I cant believe badly they were treating me, I get they have a lot to do and many cars to fix But as a Paying customer who needs her car for everything I should have be treated better. If I could give no starts I would

Everyone was so kind. Andy May was fantastic! He listened to us and made the sale possible. Probably the smartest and most knowledgeable sales person Ive ever encountered!

The speed and quality of service were excellent. My service advisor, Xavier, took care of the car, explained the process, gave me an estimate of both cost and duration and it was accurate. Will definitely come back.

The service team is always happy to help whenever I need maintenance on my car. They answer all my questions in great detail so I understand everything theyre going to do. I appreciate their friendly and positive attitude! If you need your car serviced definitely stop by there.I didnt have the best experience while purchasing my car there. The first sales guy was great! Once I got to the guy who put my contract together it kind of went down hill. He asked how I got the money for the down-payment. I was shocked. Im still waiting for their detail guy to contact me to buff the car out (was noted in contract) and waiting for a second key that was promised.

The diagnose your issue for 150$ then include that in the cost of repair. I got my oil leak fixed only took four hours for the repair time. Super helpful and my car drives way better now. Just be sure to make an appointment!

If I could give less than one star I would. My husband and I went to buy a new car. The initial meeting seemed like everything would workout well and once we left we not only found out that the TANKED my husbands credit by running it literally 13 times but they also canceled the contracts because they messed up. After finally going back and thinking we had it all figured out just got another charge out of the blue even though it was taken care of in our contract but also we are no longer doing finances with them. So needless to say it started strong but we won’t even be going back for further services on our vehicle.UPDATE: further charges are because they messed up even more paperwork.

John Kidd was amazingly knowledgeable and helpful, first time that buying a car was not stressful. On times of pandemic everyone is hurting on their credit score, John was so helpful. Hicham in finance had everything ready for us and it took less then 15 minutes to sign the contract and drive away. Everyone super friendly and professional. Best experience ever.

Great service! Got me in and out! Thank you so much Patrick for all your help ❤️

We just bought the 2021 Ford bronco. We were assisted by Eric who did everything he could to make sure we left with the right car, and at a price we could afford. Excellent customer and prompt service - we were in and out within 3 hours including signing all paperwork, and there was one person ahead of us. If you know anything about car dealerships, you know how long it can take once you buy a car. Unbelievably pleased with our purchase and our experience.We will definitely be heading to Perry Ford for our next car purchase !

This place is great! The employees are very helpful. My service was done within 2 hours.

The salesman who helped us was friendly and courteous however he lacked the knowledge about the vehicle we were interested in. We went into the dealership wanting to buy a specific vehicle and that was why we purchased the vehicle. It could have been the secretary who helped us and we would have bought the car. Even after deciding to buy the car and working out the finance we had to wait for 30 minutes for the car to be finished and detailed.. Additionally while we were at the dealership, two separate incidents happened where customers were unsatisfied with the customer service . Not sure if I would return to this dealership to buy another vehicle.

Renato was excellent, timing was great but as I drove away before I even got to the freeway I realize the noise was still there. So I will have to go back Monday morning and have them look at it again because you can’t just ignore a noise like that because It can only get worse. So I’ll be there at 7:15 Monday morning.I’m confident that eventually we’ll figure out what this noise is and I won’t have to worry about the repercussions it may have if it’s not fixed.

If you want your car serviced at this location, request Renato. Great service tech and customer service skills to suit your needs. Long story short, crankshaft positioning sensor went out and Renato kept me up to date while it was being taken care of. Problem solved. Be warned that many dealers often dont carry stock for a lot of parts these days, so be prepared for a wait if you need something ordered.

The service has been very good. Always the work is done correctly and never had to return till the next service was needed. There is an additional suggestion I would recommend with regular service is washing car or vacuuming. This could add the person service to the repeat customers.

Renato took great care of my car he was very helpful and kind. The service was very quick. Definitely coming back with him.

Everyone at Perry Ford was courteous and my son and I felt no pressure by the salesperson.We went in to look, and left with a certified used 2018 Mustang Ecoboost.Thanks to Miguel and the Perry team 🙌

From drop off to pick up the experience was easy and seamless. Our service advisor, Tony Cubera, was great. He kept in touch throughout the service and made sure everything was right.

I experienced an outstanding customer service yesterday! Everyone was super attentive and helpful (all managers and salesperson) I love my new Ford Explorer! Thank you! 🙏🏻

Eric was wonderful and worked very hard to get me in the car I wanted.. thanks again Im loving my explorer!!!

Excellent. We completely enjoyed getting our car here. We had an amazing time... since the moment we stepped inside until we left.. happy with our new car. Happy with everything they did..Thank you very much, Brando and Alex!!

Brought my 17’ F150 in when it went into “Limp” mode after the service light came on. There was an issue with the transmission and even though it was not under the factor warranty any more they still contacted Ford about the issue and got it covered free of charge. Great customer service and communication, from the time I dropped it off until I got it back.

UPDATEI received a call back from Bill and he was able address my concerns and help me get them resolved in a timely manner. Thank you very much for all the help Bill.---------------------------------Scheduled appointment in advance for Safety Recall was told it would be 1 day to complete. Turns out they didnt have the parts but took apart the car and now Im being told it will be 2 to 3 weeks until they return my car . Asked for a courtesy vehicle and was told they cant provide one due to COVID.Called and left a voicemail for the Service Parts Manager Bill and have not heard anything from them!Totally Unacceptable Service!

I went to get an error code fixed/reset on my truck and find out what problem was causing the error. They took the truck in after I had to agree to a diagnostic fee only to find out that nothing is wrong with the truck. I still had to pay the fee which seems weird and they didn’t do anything but reset the error. They could not find anything wrong and only said that something happened to the truck before (that didn’t happen) as a reason for the error. I asked how to prevent the error so I don’t have to pay a huge amount of money just to get it reset and they could not answer that question. I give two stars because the guy was nice enough but the policy for diagnostic fees seems like it needs a review.

I was able to get my vehicle in by next day.The staff were courteous. As well, service time was appropriate.

Just bought my 2021 Explorer ST, thanks to Eric !No issues with this dealership ever ! I highly recommend!Ask for Eric he’s great !Thanks !

Hector and Patrick are awesome. From the service to tracking my truck warranty from the 3rd party with no hassle. Thanks guys.

I came in right before closing and drove off in a brand new Bronco. Knew exactly what I was looking for within my budget and I drove away in less than 3 hours. Eric and the team were professional, understanding, and accommodating. This was the smoothest car purchase I’ve made to date, and I’m very thankful for the team at Perry Ford for everything. Thank you!!

Graciela Aragon, the salesperson, and Alex, the Manager are AWESOME!! Extremely profesional and courteous. They first worked VERY hard and getting us a deal on a truck, and very last minute, after all that work, we ended up liking another more expensive truck. And they did all the work all over again without a single complain. Always a smile on their face. We are very grateful for their patience. We are very happy with all their effort & our deal & truck.

Love the service department. We have been taking our vehicles for service here for about 5 years and never a problem.

Easy and fast experience for my brakes and rotors changed. Renato was very efficient and helpful.

I purchased a Ford Explorer. It was a wonderful experience fast and easy. No back and forth. Thank you Eric!!

We at True Champions construction highly recommend Perry Ford to service your fleet of vehicles. Our service representative Hector and parts manager Giovanni make a great team providing the service you would expect from a dealership while working within your budget. Outstanding service guys! From a small local family owned business, thank you Perry Ford! true Champions, Inc.

Visiting Perry Ford was definitely the best decision I could have done. My lease on my F150 ended and I had to visit my Ford dealer to complete my lease purchase. I visited Ford in Chula Vista firdt and I had a terrible experience, I was being quoted $1k over my original purchse price as stated on my lease contract. I left immediately because they were not able to explain where the $1k was coming from, except fees. The next they I came to Perry and spoke with Andy and Jordan. They made the whole process super easy, no hidden fees. Just simple. We were in and out within just an hour. I highly recommend them! Thank you team Perry ! I will definitely be back for my next Ford purchase.

Patrick helped me through the process of scheduling, leaving my car, to picking it up. He was very helpful and professional. Service was great too!

First time servicing my truck at Perry Ford and it was a pleasant visit very honest and professional.

My service with Juan + Perry Ford are always exceptional!! They take their time and are very knowledgeable about the work they do. I drive an hour to SD just to get my 2011 LINCOLN serviced here and refuse to go elsewhere. Thank you so so much for consistently providing quality service and being successful at communicating what needs to be done as a team. Juan makes the process very simple each time. He is the best !

I was aware up front of the work being performed and the cost. Patrick gave top notch service, they do not disappoint!

Peter and Miguel are the best! Peter was very helpful in helping me find the truck I was looking for. I came out with a great deal and really excited with my new purchase! If I ever need to buy another car I’m definitely coming back here and referring all my friends!

Thanks Ford Perry for the excelente, fast and seems to me not too expensive service. I really was in a hurry. Marie

Great sales team & finance. We got straight to the point, made a deal and was out of there quickly with my new SUV

Renato was awesome! My appointment was not till 2 pm and when I got there at 1:10 he said they would try to squeeze me in before my appointment time. I was out of there before 2. Great service!

Eric Paulsen went above and beyond to help me in the purchase of my truck. He was not pushy like other dealerships are and answered all of my questions. Hands down would recommend to friends.

Took in my Ford Explorer for a recall service. It all went easy and quick. Very attentive staff and great work.

Friendly and professionalAnd keep the price down on my diagnosing.

Renato is GREAT! He goes above and beyond with his helpfulness. My husband is handicapped and he watches for him when he is dropping off his truck and makes sure the truck is in an area that my husband can easily access it when it is done. Always ready when he says it will be too. GREAT JOB, RENATO AND THANK YOU!

Goooooood thank you so much for all of your time 👍😎

Just purchase a New Ford Ranger.Excellent service,Enrique,our salesmen was awesome and Andy in finance made everything happen smoothly.Ive purchase several cars over the years and appreciate their profession staff.Thanks Perry Ford,job well done!!

Went to Perry Ford for the first time, a warning sign came up on my New Bronco .. I called in for an appointment, Hector booked me for the next day... went in, Hector took care of it, in a few hours, they gave me a ride to work came back for my car, super fast service professional every one that help me out. I will definitely be back to have my car service at this location. Thank you guys for your great service

Awesome and friendly staff. Super professional and willing to help with any needs you have. I moved here from Huntington Beach and this is the second great experience I’ve had with Ford. I will be a Ford customer for life.

I have been bringing my Ford Escape Hybrid to Perry Ford In National City for about 4 years now. On this most recent service I was helped by Patrick. He’s was very pleasant and explained things well. He also was very helpful with all my questions regarding further services that I plan to have done. I will be returning to Perry Ford and look forward to working with Patrick in the future.

The National City Mile of Cars is the place for one stop car shopping. We chose our new Ford Edge and are happy with our purchase. A great deal and awesome customer service. We checked out other places, but they had us running back to Andy May. He was polite, professional and made us feel comfortable through the whole process.We’re looking forward to many years of fun with our new Ford. Thanks to all at Perry Ford for being an integral part of our community. Come see them and get your next ride!

Congratulations for the people that work at the service department, especial thanks for Renato in National City CA great service!!!😊

Ford broke my OBD power supply wire when I dropped off my mustang. I literally took pictures of the check engine light codes on my COBB access port 10 minutes before dropping it off. When untuning your car, it deletes the check engine light and the codes. So I snapped a picture of the Cobb screen 10 minutes before my 1pm appointment. The time stamp on my photo of my access port showing my OBD worked before going into the dealership. This same Ford scratched my car 2 years ago and said I did it, even though I took before and after pictures proving them wrong. So this is Ford In national city CA. Also I found my review from 2 years ago they were talking about.This was on August’s 18th 2021 around 1:15 pm

Pricy for the labor completed, but I would rather pay a professional to work on my priceless 2000F150 Harley Davidson! No shade tree mechanic ! I refused to let anyone work on it other than han a Ford shop or I will do it my self!

Xavier provided excellent service and addressed all of my concerns.

I am a quite disappointed with the diagnostic that I was given. Although the PCM was part of the issue, the team did not look into the PCM itself. I took the car elsewhere to get the PCM replaced and to my surprise, the PCM part number they gave me was incorrect to start off with. Also, the electrician found oil from the motor inside the PCM and the cables therefore he could not replace the PCM, which I bought. For me to have paid $150 for a diagnostic and for my car to not have been fully looked into, I am highly disappointed with Perrys Ford service team.

Marvin was very helpful with the whole process. Didn’t feel pressured. It was just pleasant. Everyone was helpful and answered all our question. I would refer friends to go there. Thanks again.

My experience with Perry Ford was awesome and Renato was extremely personable and attentive. Thank you guys so much for all your help.

I was in and out quickly. Came in for an oil change and Xavier was very helpful. Enjoyed the process and will definitely be back soon.

Overall the service team provides timely and clear communication with the customer on repair issues. The only weak link I have experienced is a lack of acknowledgment to the customer is when you arrive to drop your vehicle off. On my last visit I was the only customer at the drop off area standing right outside the office and it was over 5 minutes for someone to asked if I had been helped. Now I dont expect to be mobbed when arriving but at least a hello well be right with you would go a long way. This wasnt my 1st experience with this situation or else I would not of even mentioned it.

Friendly service, explained work needed to repair my car. Dealership met the estimated time and cost of work. When I picked my car I was given a full explanation and parts list for the repair. I would highly recommend Perry Ford for maintenance and repairs to vehicles.

Yesterday, 06 July 2021 i had my Ford Escape serviced for a55,000 mile check-Up! Tony Cubero was my Service Advisor atPERRY FORD of National City.The work was completed on time and as I had an appointment,The work began as soon as I brought the car in.My wife & I have been happy with the service work providedby PERRY FORD of National City.Respectfully, Tony Dulawan

The repairing at the service department was good. The service advisor Hector Garuno was excellent, very friendly and professional. However, there was some administrative discrepancies with the dates of the diagnostic of the vehicle showed on the paperwork and the actual date the diagnostic was given to me over the phone by service department manager. This has complicated my out of pocket rental reimbursement from Ford Motor Credit. Tried to contact the manager again to discuss a warning light that came up on the panel and one of the service department technicians hung up the phone on me and denied my request to talk to the department manager. Very unprofessional, disrespectful and unethical. I called their general manager and left a message to return my call and so far he has not called me back yet. I will submit a formal complaint against the dealership through Ford Motor Co.

Patrick has always given me great service. I only put 4 stars this time not because of anything Patrick did. I did it because the first time I brought my car in for the door lock recall they only the driver side locks. This time they finally fixed them all. I would not have known that if Ford hadnt send me instructions on how to check if they had been done.So 4 stars because I had to come back a second time to fix my door locks.

Had my 2007 ppwerstroke pcm reflash, they reprogram the pcm iin less than 2 hours on a weekend, great job giys, i appreciate it.

It was a great experience. They are not pushy and they listen to your concerns. Jordon and Hishim were very professional and definitely made me feel comfortable. I’m very satisfied my purchase.

Tony and his team of guys were very helpful in making a stressful situation into a stress-free one for sure! They fixed my car back to 100% and even got me a rental while it was being worked on. Extremely satisfied!! Thanks again Tony! Your the bomb!!

My overall experience was great. The person who assisted me was Patrick. He was very kind, welcoming, and the service was wonderful. I appreciated their patience and accommodation when I needed some changes for my car.

I love the online appointment maker, super super convenient and easy. Service was great. My only concern is when I went to pick up my vehicle I had to completely sanitize it because there was NO indication of this being done by dealer.

We needed a vehicle fast. We did our research and knew what we wanted, and how much we wanted to pay. I called and spoke with the Sales Manager. He got our info, crunched the numbers and had everything approved within 30 mins! We made arrangements to come pick up our new car the next day!From first call, to sales to financing....everything was easy, and efficient.... Ill always go see the team at Perry Ford!

Fast service, they said it will take 2 hours and they stayed true to their word. Other Ford dealers take all day long even with appointment…

I REALLY ENJOY BEING AROUND LOVELY PEOPLE THEY MADE LOT OF SENSE THEY WERE VERY PLATLY and I loved all of them God loved.them very much and I do the same shahram.

Peter was very helpful and informative. He helped us set up our phones and was very patient. We enjoyed working with him on our car buying journey.

I Recently brought my F-150 in for some routine maintenance and fix an out tail light. When I received the vehicle back it was still having a minor malfunction. Renato, from the service department, was extremely helpful in resolving the issue and took care of the problem without any extra charges. This is the type of costumer service that will keep me coming back. Thank you.

Renato always take good care of my vehicle everytime I bring it in.

I just feel that 450 dollars for approximately 3 hours work is high I will be looking for a local mechanic.

Tony Cubano, service, has always been a great person to talk to. Shows concern about your vehicle about what repairs are needed for your vehicle.However, your cashiers department needs to be more attentive to the customer. He was more concerned about talking to his coworker and made me feel completely ignored by him.I have previously used Perry Ford National City for service and was previously offered a 10% military discount, what happened, i asked the cashier and he totally (again) ignored my question.

Great service, after the 4th of July weekend I did not have an appointment but, Renato saved the day and was able to get me in first thing in the morning! Thanks

I came in as a walk-in and I was greeted with a smile. The staff was very helpful and friendly. Xavier helped me get my truck repaired in no time. Thanks!

My experience at Perry Ford was amazing! The salesmen that we worked with, Curt and Louie, handled the sale very well and professionally. They clearly wanted to sell a vehicle, but they did not push too far or over-sell. They worked with us to get us within our budget and to recommend a vehicle that fit our goal. I highly recommend Perry Ford National City.

Patrick was an excellent help when I took my Ford Fusion that was in service regarding a recall. Very friendly staff .

I’ve been here a few times, and they’re always great. I went yesterday to get my oil change, and I chose a package that had quite a few add ons that my car did not quite need yet. Tony advised me to go with a different package that fit my needs better and saved me money! They even washed my car after the service. Amazing people!

Perry Ford of National City is always our only place where we buy cars, great customer service, they always have the best deals for all my family.