4.75 HOURS TO ACTIVTE 2 LINES AND MOVE 4 LINES FROM SPRINTI cannot recall the last time I had such a horrible customer service experience. My family and I went to the store located at 4828 S Moorland Rd, New Berlin, WI yesterday today at 12:30 to activate our account, activate 2 new phones, and move 4 lines over – the entire experience took almost 5 hours to complete was we were treated with complete disrespect. COMPLETE DISRESPECT !!!We walked in and John offered to help, and with John only being with the company 2-3 months, he continually struggled to get the transaction completed. I understand that he is newer, and was as patient as I could be, as he stopped the process numerous times to ask questions on how to proceed with our transaction – after 2.5 hours and no progress made, and after numerous questions – nobody offered to help, assist, or take over the transaction, leaving John alone to struggle and us to wait and wait and wait.I was then approached by a Dan – he was approximately 5’6”, Caucasian, reddish short hair the a trimmed beard. Dan is the most condescending arrogant individual I have encountered in a very long time. Dan demanded the I remain seated, which I cannot do for extended periods of time due to a knee disability, which was explained to him, however he did not care. He demanded that if I had to stand, I had to comply by going outside at - 49 degrees and I did not bring the appropriate attire as thought I could remain inside for the 2 hours I anticipated the transaction would take. Dan, in his condescending and arrogant voice stated that it is ‘normal’ of this type of transaction to a long time and pointed to another family that was conducting a similar transaction – oddly, their transaction started 1.5 hour after ours and only took 1.5 hours to complete.Finally after 4 hours and little progress made, Dan assisted John and our transaction started making progress, and we left the store at 5:12 PMCan you please explain to me why the staff at the location would let John struggle through our transaction AND allow us to wait for HOURS without offering help to John and assist in our transaction?Can you please explain why a condescending arrogant individual is allowed to be customer facing?Can you please explain to me the company policy that requires people with disabilities to only stand outside the facility when needed.Can you please explain to me why the staff would require disabled individuals NOT prepared for the weather to stand outside at 49 degrees.Is it the expectation that activating 2 lines and porting over 4 that the process takes 5 hours?

Sales rep Nate Abraham was most helpful fixing phone issues that no one else was able to solve. He took the time to explain each step and waited until I tried all the features to ensure everything was working properly. I appreciate the fast and high quality customer service so that I was able to leave with all issues resolved. Thanks, Nate!

My son went into this store, to check on getting a new phone.He is on my account, but not authorized, to get a new phone, or make changes to the account.With out any contact with me, the person who has the account. They gave him a new phone.No pin required, no authorization from me. I did not get any information, when I went in to find out why, this happened.I was given very little information why.

Had the pleasure of working with Lane Hyams. He did a great job getting everything set up properly. Excellent customer care/people skills.I also appreciated how the salespeople were willing to help one another. No attitude, no rolling of the eyes - just a group of individuals being professional. Would highly recommend this company/location and would not hesitate to return in the future.

We upgraded our phones and worked with Floyd at Verizon in New Berlin. Floyd was awesome, so knowledgeable, efficient and fun! I went back to get my husbands phone set up and Lee and Dan assisted me. They were both wonderful, super helpful, patient and even stayed longer to complete the set up! I highly recommend working with these three Verizon Experts!!

I went into to start a new service. John was very helpful, personable, and efficient. I was out the door within 30 minutes with my new phone! Im a very happy customer !

Kal was amazing! He took the time to spell out all option in terms that were easy to understand! Give that man a raise!

This is my favorite store to go to! Friendly and helpful staff. Dan was great!

I worked with Dan Flood. He did an excellent job of understanding the needs and desires for a phone and phone service. He was very efficient with the process of changing the account from another carrier and setting up the new phones.

Excellent experience at the Moreland location with Dan O at the ready!! Worked tirelessly to get my questions and a few problems taken care of. Explanations were thorough and clear. Give this man a raise!

I was unexpectedly in need of a new phone late on a Saturday evening recently. We arrived just a few minutes prior to closing but Charlie stayed late to assist us and helped ensure a successful set up. Highly recommend; were extremely grateful!

Huge shout out to Dan O. at the New Berlin location for his help upgrading our phones! He is very knowledgable and went above and beyond to make the transition and stayed well after his shift had ended. What a sense of humor too...no comments on the possible pole pics!! Thanks Dan O.!

Dan O. was great! Made the experience painless and fast! Went above and beyond!

Wanted to give compliments to Dan O. at the New Berlin Verizon for setting me up with a new phone, ipad and Disney bundle. Being 50 years old and somewhat technologically challenged it was a pleasure to have Dans help through this transition.I have been with Verizon for 20 years and each time I have to go back in and replace a phone it can be painful learning new systems. This seemed to be the easiest new phone I have had yet and since I am not getting any better with this tech, I know it was Dans help that made things go smoothly. Also wanted to thank Dan F. who helped me sync my phone with a new car I just bought and showed me some other things on the phone. I was fortunate to have help from these two exemplary representatives of Verizon and just wanted to thank them and wish them a happy new year.

Floyd Cushing did an amazing job of making our switch easy! His communications, follow-up and attention to our needs was off the charts.

So after not having very good service through the Verizon store the down the road from our house, our phone upgrades were accidentally sent to the New Berlin store where we had the pleasure of working with Terrance. We are actually happy that our phones were accidentally sent to your store because Terrance turned our previous bad experience into an amazing experience. Terrance took the time to explain the different upgrade packages that were available, and was very transparent in explaining pricing and what we would be paying. He was very personable, entertaining, and made the time we spent doing our upgrade fly by. His customer service is something you don’t get everywhere, and even though your store is further from us we will definitely be making that drive just to work with him in the future! Thank you Terrance, you are simply awesome! 10 of 10 from us!

This place is a joke, none of the employees know what they are talking about. I went 3 times in the past week and all employees were bad. Trips 1 and 2 Dan and Lexie gave me wrong prices and discounts on phones. I finally found the phone on Verizons website with the right offers and placed the order for a store pick up. This leads me to trip 3 where I dealt with Darren and Mark. I walked in and Mark handed me to Darren as he said this was an easy process and a learning experience for Darren. Darren had no clue what did to and asked Mark numerous times for help, which Mark replied he also did not know what to do. Darren called numerous employees and all of them did not know how to activate my phone. After about an hour I told them to cancel my order and walked out. I returned home with an email from Verizon saying my order was picked up. Now currently dealing with the 800# trying to figure out what the employees at this store all messed up and if they stole my new phone I told them to cancel.

BE CAREFUL! Went in to upgrade our phones to the IPhone 11. Found out over an hour into the process that we were paying $60 more per phone! I showed them both the Verizon website and Apple website that showed the price and they said Apple forced them to charge that price. They claimed by adding a watch on with a promotion that our bill would be less. Found out that wasn’t true when I was able to see my new bill on the app(they wouldn’t show us anything as far as how our bill would change, just kept saying they are getting us the best deal.) so I had them remove it. Finally the trade in credits were about 60% of the value Verizon lists on the website. I went for convenience of not ordering online and waiting for it to come and it cost me over $200 in extra charges. I would have walked out when I found out but we had spent so much time already, and they had already transferred the data. I would highly recommend just going online and ordering or picking a store that shows their prices and is more transparent with everything.

Great and speedy service with good recomendations about how to improve our phone service.

Me and my girlfriend stopped in on Sunday and worked with Dan O’Dwyer. The reason for our stop, we needed help converting from one phone to another so my girlfriend could have a newer phone because hers was broken. Dan was able to assist us in that transaction and was able to work with me in up grading my Apple Watch, which I wasn’t even thinking about at the time. Dan made it super easy for both transactions on Sunday. Me and my girlfriend left feeling great about our transaction with Dan.

Had an excellent encounter with Lexie in the Verizon sales store. Her attitude was very professional but friendly. My wife and I are senior citizens but she made everything understandable and easy. She also brought opportunities to our attention for other products...such as the I pad. Thanks Lexie, we will be happy to do business with you again!

Waited an hour to be told the phone we wanted wasn’t in stock. They would order one and call us when it came in. Should take 2 days. Took 11 days and three phone calls from me. Finally they found the phone. I asked to make an appointment so we wouldn’t have to wait for another hour. They don’t make appointments. So after sitting here for another 30 minutes and counting I won’t be coming back. They seem understaffed and inept. I tried to order the phone myself but Verizon website didn’t recognize my address. They can send me a bill to that address but not a phone.

Kal was awesome to work with.

Had a question about the operation of my phone and met with Ethan L., who was very knowledgeable and courteous. Not disappointed in purchasing my phone at this store as the service has been exceptional at the Silvernail store.

My experience with Lexie was greatShe took a lot of time with me to explain how to use my phoneShe is very good with peopleLoved working with her

Awesome thorough service!!!!! Took the time to explain and answer all questions!!!! Very knowledgeable and superb customer service!!!!! Desmond is highly recommended!!!!! 🤗😊 New Berlin store and team is the best!!!!

Purchased two new Apple phones from Daniel O’dwyer. Very knowledgeable and very helpful with cell phone plans. It was a long process but he was very professional. I would recommend this store because it was not crazy busy and did not have to wait at all.

I changed my service from at&t to Verizon last week and I got new iPhone 12 pro. When I went home, I realised my iMassage is not working. The messages were sent through my email address rather than my phone number. I went to the store the following day to have it fixed. The associate, Amber, tried to fix it by calling the tech support. We spent several hours in the store to get it fixed but nothing they were trying was working. Amber told us that they will try factory reset and she asked us to return in a couple of hours. When we returned to the store, not only the iMassage wasn’t fixed, but also my messages were gone. She told us that my iMassages will be back at home and it will take a while to have it downloaded from iCloud and she has ordered a new iPhone for me. My messaged were never recovered! I went to store this morning to get my new phone. At the store, Tim R told us that iMassage is now working and although the new phone is here, he doesn’t see any reason anymore to switch the phones. When we explained what happened at the store last week, he told us that his coworker clearly didn’t know what she was doing and when a line is transferred to a new service, it might take a while for iMassage to work and they (Verizon)are not responsible for losing my messages and that’s an Apple issue! He was so rude and disrespectful and indifferent to our problem. Now, who is in charge of my gone messages? Why it is gone after factory reset? Why they promised me to change my phone and they didn’t? I will definitely file a complaint on BBB and Verizon headquarter for being disrespected by a Verizon staff, wasting my entire day last Thursday and emotional disturbance. I am so disappointed of Verizon.

Kristi Cochran was great to work with.... very professional and personable.... she answered every possible question we had and then some....I myself have been in sales for over 20 years..... she sells with my same ethics and honesty...... really appreciate this.... breath of fresh air.... not just a commission....she is my go to girl and will get high recommendation for anyone looking for a phone and great service....

This location is awesome. Lexie was professional, patient and resourceful. Unparalleled customer service. Love my new device. Kudos to Lexie!

Daniel did an excellent job helping me understand the differences in the technology I was buying, what the current promotions were, and how that would impact my monthly bill. Thanks again for all your support Daniel.

We received excellent customer service from Ron. He was informative, easy to work with, and made us feel very comfortable. I would highly recommend!

We got the best service! Dan O. was a huge help is getting everything set up on my new phone! We will definitely be coming back for future purchases!

We came in with our old and new phones asking for help with the case. Dan wasnt wearing a mask when we entered. Dan was not helpful and insulted our new phones that we bought from Verizon. Dan would also talk with the other employee while with us, not talking about our phones or cases. We left frustrated and annoyed with Dan and found help elsewhere.

Robert was absolutely incredible! Thank youI am just so grateful for his patience and his expertise, without him I wouldve lost everything!He was able to recover everything off of my old phone a brought my new phone to life again.I truly believe in angels, and certain people are put in your path when you need them most.Today Robert was my angel.Thank you again!

This was a great experience. Dan O was fantastic with his service and extremely patient with a very Senior citizen. Will be back.

Had a phone where the sim card wasnt allowing me network service and Nick and Shane spent some time getting my phone back on line making me so happy that night

I feel like I got the best deal possible. Dan was very thorough and didn’t rush me. It was nice to have that kind of service. I recommend him!

Batch! Problem myself. Rep did not understand problem.

My husband and I switched from AT&T to Verizon and couldn’t be happier! Kristi was able to get us into 2 new phones with unlimited data for cheaper than what we were paying!! We were so impressed that we decided to add another family member to our account, thru Kristi and also got her a new Motorola, with no wait. Love the new store!

Nick was nothing but extremely helpful in every possible way. He stayed late to make sure we had everything setup and ready to go. Anyone would be lucky to have Nick help them. He’s the most friendly sales rep I’ve ever encountered and I’d recommend him to anyone who is looking for phone help!

Nathan @ the Verizon store in New Berlin was excellent. Very helpful & great customer service. Would highly recommend him, as well as, the entire store.Thank you Nathan Cindy! :-)

My experience with Stu was great. He went above and beyond upgrading my phone and making sure all my contacts, photos, and personal notes were transferred over. Would highly recommend him to anyone stopping into the New Berlin location!

Nick was wonderful to us. He was thorough in helping us with changing carriers. He took the time to help us understand our new phones. He was a great help and extremely friendly. Id recommend him to anyone looking for the best help possible with phones.

This place is great! Charlie, Nick, and Henry helped us through a very complicated problem and they were patient and helpful through it all. Highly recommend!

I have had the same Galaxy S6 since it came out four years ago. After finally paying it off, two years later, I decided to switch to Verizon prepaid to save a little money. Four years later, it was definitely time for an upgrade. Debating whether I should purchase a phone outright, or go back to a post-paid plan, I decided on the latter. It seems as though there are so many different options in 2019, and Anthony was HUGE in helping me debate and finally decide on which phone to choose. After visiting the store, I decided to think on it, but any time I had a question or needed advice on narrowing down my choices, Anthony was always there to answer any questions I had and offer advice. I ultimately decided on the Note 10 plus, and couldnt be happier. He got me set up with a great rate, on a 5GB data plan and all the insurance and protection I need for my beautiful new phone. Thanks again for all your help Anthony, and not treating me like just another customer, but a friend.

Like this store because not as busy. I Liked Dan o. and nick best. They deserve a raise!

Dan was awesome! Incredibly patient. Helped us get some complicated transfer issues resolved. Great customer service at New Berlin location!!

My husband and I worked with Kristi and had a great experience. She ended up saving us $$ and we even upgraded phones and added a line. Great location and great experience!

I just got the new I phone. Dan O’Dwyer was very helpful. He made sure I was set up with the best plan! Very friendly and helpful!

Great working with Dan O will deal with him any time

We encountered the remarkable and incredibly capable sales pro, Mark Pate, at the New Berlin, WI store and bought a new LG cell phone and a new Apple iPad. Mark was simply EXCELLENT at helping my wife and I with product selection, explanations of differences and advantages of various phone brands and models, and getting everything properly set-up for two NON-techies. He asked great and insightful questions! But more than any of that, we had a R E A L challenge trying to get highly valued photos and videos off my wifes old, decrepit and failing iPad. He tried everything and his technical skills were awesome, and his knowledge was just impressive as heck. Nothing was working, so we came back into the store a couple of weeks later thinking they were lost forever. Mark worked the two iPads as they lay next to one another, got them connected after numerous attempts, and eventually was able to successfully transfer the vital files. And this is the SHORT version of the story! Thank you, SO MUCH, Mark. Your value to Verizon is in GOLD .. we hope they truly, and deeply, appreciate you!!!

Nick was very professional and gave great customer service. He made the purchase of 3 new lines as well as 3 new phones incredibly easy, gave education to all of us individually and made sure that we understood the way our phones function prior to our leaving the store, thank you for employing this young man!

Rachel G is AMAZING. My parents are hard to work with and she was so patient with them.She was so easy to work with, has great personal skills, and gets along great with people. She was beyond knowledgeable and I’m so grateful we were able to have her help us with the transition. Thanks Rachel! We will definitely be customers for life thanks to her!

Very professional and helpful, I really love visiting this store

Xavier was extremely helpful getting my new Samsung, he even set up Bluetooth for my car!

Nathon was super helpful transferring files on our phones.

Kristi Cochran is very pleasant and helpful. She was very helpful moving me from straight talk to Verizon. It went surprisingly very smooth with the transition to my new phone

I stopped in this Verizon store today on a whim while researching a phone case. I wasn’t going to stop because I had a negative experience with another unrelated Verizon location. I’m so glad I did. This store was wonderful! Zack S was so helpful and kind. I won’t get anywhere else ever again. Thanks Zack!

Wonderful experience buying new phones today. Nick Creagan provided excellent service, answered many questions, and worked with us to get us the best plan and equipment for us. Never felt rushed. All service providers could learn from Nick. Thank you Nick!

Jetmir is very knowledgeable, helpful and patient with me and my daughter as we were swapping our phones over. We were a big order to take on and he worked with us for awhile as we sorted everything out. He is very good at what he does. Also, I was here the other day to try and start the process and Kelly was also super friendly and helpful.

A nice clean brand new store with attentive and helpful staff. Definitely worth a visit if you are shopping for a phone or similar electronic device. One thing to note is they are retail not corporate and could not process a return on a duplicated purchase for an Apple product.

Today I came to this office with something I thought that was impossible to do with my phone. They were able to help me. I was so relieved afterwards.I have come into this store several times since they have opened. They have always been friendly and very helpful.Glad youre in the in the neighborhood.

I was so happy with the service from Xavier. He took the time to explain everything in detail and set up everything for me on the phone. Rolando who was training, also sat in and helped explain some of the icons and functions. Thank you again.

I went into the new Verizon last week. Everyone was very nice and they helped me set up my Apple Watch.I’m glad they opened up in New Berlin, it’s much more convenient!I’d highly recommend them to all of my friends!Good luck ladies! And one gentleman!!!!

Nick C & the Tims were fantastic! Very helpful and quick service. I was able to find the perfect case and screen protector . Highly recommend 🙌

Adam is amazing - I was able to get the new Galaxy Note 10+ 5G, iPhone XS Max & Hum 2 and was still able to lower my monthly bill. He set everything up and walked us through all of the other settings and features of the new phones! I highly... highly recommend Cellular Sales and Adam for any future purchases for Verizon!

I took my mother in law to get her phone fixed today and Charlie Pullara did such a great job explaining things to her and answering her questions ( and patiently watching a family video😆)! I’ve been to this store on other occasions and have had nothing but positive experiences!!

We needed to switch a line from AT&T to Verizon. The guys were very helpful, efficient and actually solved a couple of other issues for us. Would highly recommend this store!

Nick was extremely personable, helpful and patient with us shopping for phones tonight. I would high recommend this store, specifically Nick and Tim R., if anyone is in the market for phones or upgrades.

Armando was excellent in helping me select a new phone and setting it up exactly the way I wanted it. He is very competent, friendly and made my experience painless.

Wonderful experience. Rolando was greatTook lots of time with my stupid questions.Would definitely recommend him if you need help.

Nathon takes great care of his customers

Dan was a very helpful young man and explained everything to me very well

Jake helped me upgrade my phone and I am beyond impressed with the extra time he took to show me the new features and make sure that my new phone was set up correctly!!

Rachel was beyond helpful and educational yesterday. I have always dreaded going to the Verizon store, hate is a strong word but it defines my past Verizon experiences....I chose this location yesterday as it is not a Corporate Verizon store.My Moto Z had been acting up for months (which the corporate store did not address) and finally took its final useful breath yesterday. Rachel took control of the situation asked several pertinent questions and we were off and running. Got it all done and she even dropped some knowledge in an hour. They were crazy busy at the store during this time.Rachel kept her focus while helping other coworkers as she was helping me. She is phenomenal and a great asset to Verizon. I will go back to this store for all my needs.Rachel personally followed up today to make sure everything was going well with the new phone and jetpack. Outstanding customer service. The staff all around was very friendly and helpful the whole time I was at the store.

Fantastic service and support. Jerusha went above and beyond to help me out, was extremely knowledgeable and super customer-focused. I have never received this extremely high level of service from any other cellphone company.

Tim Rogers was great to deal with. Made things easy and seamless. Highly recommended! Thanks Tim!

Anthony was awesome great job I live my new devices very knowledgeable tech savvy and professional thank you thank you

Very helpful & friendly service. Adam & Rolando were awesome! Couldn’t ask for a better experience with Verizon.

I was out of town visiting New Berlin for the holidays and greeted by a Brandon Schneider. I was in a super hurry and had phone issues and he helped me quickly and efficiently and I was on my way. He provided excellent customer service and I will be referring people his way.

Rolando was super helpful considering I’m not savy with electronics. He explained with simple language and was extremely patient.

Rachel was pleasant to work with. She is very patient and I liked that she didn’t make me feel stupid when answering my questions. I will be happy to deal with her for any future needs

Friendly, very helpful, convenient location.

Excellent customer care!! Cayla Took time to explain all my options and make it an easy transition to my new phone!

Rachel was great. Awesome attitude and extremely helpful getting my phone issue fixed for me. And I got a new phone..

Phil help us out did a awesome job he had great social skills had a great experience with him 😀 had to go back On 6/14. Believe it was John Mark that helped us. He was awful no social skills just sits there and stares at you and acts like he knows everything he did absolutely nothing to help us doesn’t even really listen to what you need help with 😡😡😞

I had an overall good experience with the team at this location in New Berlin. They had a better promotional offer on their phones than the branch stores were offering and everyone I met was very eager to help. We ran into a small hiccup when getting things switched over from another carrier, but Xavier kept in touch and was able to get it resolved without much intervention on my part. They are still a new store that appears to be overcoming some growing pains, but the folks I met seemed to care about taking care of their customers and that matters.

This was our first time in this store. It was a great experience. Cayla was very helpful and easy to work with.

Rachel was very honest and efficient knew her stuff and I had one of the best experiences working with her

I am so happy they opened a Verizon in New Berlin. I went in there today to add a new line and upgrade an existing phone and DeAre’, John and Xavier were all very friendly and knowledgeable. It was a great experience.

Great Customer Service!! I have been helped by Robert Stankey twice and he has been very helpful and professional. Love this location!!!!

Great job, unbelievable!!!! Lafayette and soup great team members and customer service

I stopped in today to return an Iwatch cable I bought incorrectly. Long story short they didn’t have the cable and couldn’t return it since I bought from a different type of Verizon store. Certainly not their fault in any way. Now for the best part they investigated my concern and offered a solution of an usb c plug adapter. Not only did they resolve my issue they gave me the adapter for free for my inconvenience. Let me assure you I was not inconvenienced im any way as it was my fault. But they went way above and beyond to help me get me on my way. Will 100% but all my phone stuff from them moving forward. Thank you for showing me that customer service isn’t dead.

Cayla was awesome today...she helped me purchase a new phone with Verizon...very friendly, extremely helpful, and answered ALL of my questions...

Awesome store. Friendly staff.

The sales representative Jarrat Cain is very professional, courteous, when it comes to assisting individuals on finding good cellular service. Well recommended if you need cell phone service.

Dan was very helpful, knows his stuff.

Went to this store and charles pullara was so helpful !!! He fixed my new ipad !! Thank u!!!!

Melodie was very pleasant and Absolutely helpful in getting my problems fixed quickly.A wonderful experience