Everyone at the dealership was super friendly and catered to my every need! Big shout out to Jermain and Chris as they handled me with care and made this process super smooth and easy! I would recommend them a thousand times! I am officially in the Jeep Club and I could not be happier !! Thank you Riverside Family !!

I purchased a 2017 Grand Cherokee last week and my salesman was Will who was very friendly and informative. My check engine light came on after 5 days of owning the vehicle and I emailed them and the response took less than 5 minutes! They talked to Will who had me bring it in and the service techs diagnosed and fixed a very small problem and it is good as new! Thank you all for your caring and prompt replies and customer service!

Bought a van in June 2021 in which we noticed that the handle on inside was broke. Came back and showed to the sales man Daniel he claimed he was gonna have it ordered and call us back. Never heard anything gave it another month called again and still nothing. Called 3 weeks ago to speak with the sales manager about following up he claimed he was checking with Daniel and would call back. Still no call back from either person and no part. This is ridiculous and horrible customer service. I would not recommend anyone to buy from here and I myself will not buy from this dealership again.

Extremely wonderful car buying experience! Our sales rep Aaron Will Williams helped us get into our dream suv, a brand new Jeep Grand Cherokee Laredo. Will was so kind and very knowledgeable on all the vehicles we were interested in. The entire staff was very polite and made us feel welcomed!! We will definitely continue business and refer friends!!

I should have wrote this review along time ago… but I got a friendly reminder on why I should write this review. If you’re buying a pre owned vehicle from this establishment be warned… I bought a 2010 Dodge Ram 3500 with nothing but issues. On things I would have never thought to check. The truck I bought was the fifth truck I have ever purchased so I figured I was going to be okay with my purchase and evaluating the truck. My truck was sold to me with serval front end issues, a bad transfer case, door speakers didn’t work, (sub woofer and tweeters did), hood latch etc. So my first night I realized the speakers did not work along with the hood latch when I got home… the hood was open upon arrival. The worst part about this whole situation was the customer service the manager who drove a black Tahoe at the pre owned lot.. shout out… he told me if I could sell the truck I traded in he would help me out. At one point I had a salesmen threatening me about my old trucks title (still have the conversation) extremely unprofessional but After all this I went to higher management to address my issue. Moral of the story my truck sat at the dealership in the same spot for 30 days to be told I need to pay them 3,300 for a new transfer case. So I respectfully declined service. So I had my local transmission shop fix it for half the price and was warned I was being ripped off. From a well known shop that does thousands of transmissions and transfer cases a year.

Amazing experience! This was my first car and I couldn’t have asked for better service. I was on a time crunch and they made me a priority to get me finished on time. Wonderful and nice people. I highly recommend. Special thanks to Lee for making my experience stress-free and welcoming! 5 stars!

I cant say enough about Will Williams and our buying experience. No games, no pressure, willing to go the extra mile for you.. knowledgeable of his product, personable and professional.. if your in the Market do yourself a favor and see Will!!

Just purchased a used vehicle from Riverside yesterday. From my salesman Mike who worked with me through the entire process, to Constantine the sales Manager who got me a great deal, to Phil in Finance who explained and organized everything in timely yet thorough matter. The team at Riverside made this an enjoyable experience!

Can’t recommend this place highly enough! Stopped by for what we were afraid was a complex issue and Mark & Bobby helped us out right away and sent us on our way to enjoy our vacation. It’s rare to find such kind and compassionate, customer service-focused folks these days and the team at Riverside Dodge totally made our day.Thank you so much! Can’t wait to come back and check out the Grand Wagoneer once our baby is born!

The people are nice but they don’t care very much about the customer.Let me start from the beginning. I brought in my RAM to a certified dealership because I thought I would receive proper service here.In the first 2 month yes *month* nothing happened besides my service care person changing 2 times. Every time the service person changed they lost all progress on my insurance claim.Finally late November 2020 I received a new responsible and this person did the best he could. However it still took them 3 ADDITIONAL MONTH to fix my car. So now I’m 6 month in 3 of them were I didn’t have my car.I have to admit, the dealership did do some work on the car free of charge because of the long wait time. However this work has been done very poorly. They replaced my rear bumper and I noticed the other day the license plate lights are falling out of their spot. The holders for those lights have never been put back. I’m soooo disappointed and can only say DO NOT USE RIVERSIDE SERVICE if you want quality and timely work.

Love my new car!!

If youre looking to buy a vehicle I highly recommend asking for Chris Henry.We showed up at 6PM and he and the staff were still working with us around 9:30PM.Everyone was friendly, down to earth, and did their best to answer our questions and help us thoroughly.

Ramon in service is the best. He is very professional & friendly & goes above & beyond to accommodate you. He also makes it a priority to keep you up to date on how your services are going.

They made purchasing our new car extremely easy. Awesome staff!Two months after my purchase I learned that the woman salesperson never called my insurance company as she promised. So sad! You need to Always call your insurance company yourself to insure you have your coverage. NEVER rely on a salesperson.

Great experience with Riverside Dodge. Had a great interaction with Phil Edwards and he reminded us of a family member which made the experience even better. I highly recommend this dealership for your next purchase. Process was smooth and easy, I would definitely buy here again.

My family bought a 2021 Dodge Durango from Riverside with the help of Aaron Williams- as always Aaron went above and beyond for us, making it painless to purchase our SUV that fits our needs! We love our new vehicle and so happy with the service from both Aaron and Riverside Dodge! Highly recommend Aaron!!

Absolutely great experience. John Sr. Was not only very helpful but also very patient with us. We left with a Ram that fit our needs and fit our budget as well! John spent hours with us walking the lots, not quitting until we found that perfect match. The whole team even stayed late to finish the deal so we wouldnt have to drive the hour back the next day. Really impressed!

Bought a 2012 used VW EOS TSI from Phillip Edwards and what a pleasant guy and experience with the entire purchase. Thanks Phil!Also David Parker the Finance Mgr made the paperwork smooth and painless. Thanks David!

WONDERFUL EMPLOYEES ! CHRIS IS A WORKER THERE GOT ME IN A CAR THE SAME DAY I WENT WITHIN A DECENT AMOUNT OF TIME ! I WENT TO TWO DEALERSHIPS PRIOR AND WAS NOT SATISFIED BUT THANKFULLY I WAS RECOMMENDED TO THIS AMAZING DEALERSHIP! NOW I HAVE A BEAUTIFUL 2020 CAR THAT DRIVES FLAWLESSLY! ALL I CAN SAY IS IM INLOVE 😍😍😍 HIGHLY HIGHLY HIGHLY RECOMMEND!!!❤️

Over the past 3 months I have been dealing with riverside’s mechanics and service department. They have done over $6000 worth of work (including installing a new transmission and rear differential), but still the problem with my Jeep has not been solved. They installed a transmission then told me it needed a new rear end, after I had already spent $4,300 on a transmission that they guaranteed would fix the problem. I let them go ahead and install the rear differential for another $1,700, and came to discover that it was already clearly broken upon installation (pictures at the bottom). It had a crack and one seal was siliconed. All of this I had to discover after driving all the way to Maryland to evacuate the hurricane and being told that my differential fluid was down to an ounce when it should hold a quart. Upon calling the dealership and telling them something was wrong because there was rear diff fluid all over my back door, they told me it must have been my fault! When I got a second opinion, $150 later, these mechanics told me the rear differential was cracked and that there was no way I could have done it, as it is protected by a hard casing. I called the dealership and explained the issue. I had to talk to the general manger back and forth for over two days in order to get them to pay for what they had clearly not done right to begin with. He told me this “was a favor” and was the last favor they’d do for me in good faith. A favor?! for what?! I was furious. They paid to have a local mechanic, that we actually trusted, do the work after I insisted that it was unsafe to drive back to North Carolina. Afterwards, I gave the general manager a chance to see the pictures and explain how this was “a favor”, considering the rear end was visibly cracked and silicon was used to patch up a leaky seal instead of replacing it. He wasn’t there at our scheduled meeting time, and while this may have been a simple miscommunication, it frustrates me that they have not tried harder to admit their wrongdoings and make amends. Jacob has helped me and did finally pay for the rear differential, but I am really frustrated in the work of the mechanics at Riverside. The rear differential could have locked up and I could of gotten into a serious accident. Maybe then they would have done me “more favors”. I am just thoroughly disappointed in the quality of service and expected more.

Although i wasn’t able to get a vehicle, gary helped me and went above and beyond to exceed my expectations . he was very understanding, had great communication, and was such a nice man all around . i would highly recommend buying a car from him .

Yesterday I went in not knowing what the outcome would be as I was in a situation. We were riding around and this “old man” came out to the car. Old Man was so nice. Came inside and told him what our options were and what we were looking for. Went for a ride in the vehicle I chose, got to know the “old man” even better. Now he’s like family. Sat down and filled out the paperwork and was out the door in two hours with a new ride. I can not thank John and David enough for the help. The guidance. All while never feeling pressured In to getting anything. Best experience hands down!!

Thanks to the friendly,no pressure,professional sales staff at Riverside Auto,especially Mr. Michael Moore,for making an atmosphere that puts the customer first.Looking forward to a continued relationship ship for years to come.God bless you all and best of luck to you all.

Amazing experience! If youre in the market for a new vehicle, go to this dealership and ask for Phil! The staff was friendly but Phil went above and beyond to get the exact vehicle that I wanted! HES THE MAN! Transaction was smooth, transparent and I got a great deal! Ill see him in about 5 years when I want another truck!

June 4 Original post: My husband and myself purchased a vehicle on May 8, from the New Bern dealership (Riverside Automotive, LLC) for our son. We live in Virginia and originally had stated we would take care of paying the sales tax and getting his permanent tags but your dealership insisted they could handle that for us. However, it is now June 4 and his tags run out on June 8 and the vehicle paperwork still has not been sent in to Virginia’s DMV. My husband called on June 1 and was told that the company had turnover and they would work on getting us another 30 day tag and getting the paperwork processed. My husband has called every day since then and no one will return his calls. I called this morning and asked to speak with your titling employee who was not able to take my call and has not called me back. This is poor business management in my opinion, once a car is sold does not mean your job is done.June 11 Update: After my original post on June 4 the dealership called us and overnight the paperwork and our money back for the taxes so we could go to the DMV ourselves. They also provided us with a $100 gift card for our troubles (along with requesting we remove our google comment). HOWEVER, this AM my husband just drove an hour to a DMV to be told that the dealership did not send us a title reassignment. Therefore, we could not put the truck in our name. This is becoming absolutely ridiculous! First when they sent the paperwork the check for the taxes were not even made out to us. Now we can’t even title the truck. This dealership need to get their stuff together and get us what we need. It is starting to appears that there are some serious management issues at the dealership. I, in good faith, took my original google review down, however, I am re-posting as that is the only way for any action to be taken by the dealership.

Very helpful finding and acquiring new vehicle. seamless process and friendly staff. Not true of all dealers.

Worst car shopping experience yet. Asked to put a deposit on a used car yesterday over the phone and was told that it wasn’t standard practice to do so. We had an appt set to view the car at 9 am today, drove almost 2 hours in a gas shortage being told we’d know if something changed with the car’s availability. We arrive only to find out the car had a deposit placed on it yesterday after we had already offered to make a deposit ourselves. Inconsistent in their communication with each other and customers. To make it worse, from my understanding the deposit was accepted from some one with philanthropic ties with the dealerships partner and they chose to accept the deposit due to the special relationship. Honored status of customer over making things right after their own mistake. Waste of time and gas on a dealership that needs to get their story straight with consistency in acceptable sales protocol to prevent experiences like this from happening.

I purchased a 2019 Dodge Challenger from Riverside. Love my car and brought it in for its first oil change with 4300 miles on it. Asked the service writer to have the tech. check the license plate light because it appeared to be broken on one side. I waited and purchased some after market part for my car. The same service writer and told me that my car was ready. I asked what they found out about the light and she said that they had not checked it. Then asked me again to show them which light. After a short time the parts salesman came to me and told me that it wasnt covered under warranty and stated shoot the messenger. I told him that I had a bumper to bumper warranty. He said I would have a talk to the service dept. I asked what the part cost and he told me that it was $17.00. I told him to order the part and I would purchase the part if I had to. I asked to talk to the general manager and they said he was not in at the time.I purchased my car from Riverside and I am happy with my car. I was treated nicely by the staff. I brought my car back to them because of how I was treated when I purchased the car. I spent $200 dollars on a oil change and add on parts. I wasnt asking for nothing for free but the way the service writer treated me and was going to charge me $17.00 for a part that was probably broken when I purchased the car is a shame. After a long talk with the service manager he told me that Dodge probably wouldnt cover the light because it was damaged. He looked at the light could not find any damages caused by me but went on to say some customers would try and get over on the dealership and they were working on a 1 percent margin. The service manager was nice and later said they would warranty the part. Im not a rich person but this is my fifth Dodge in less than 20 years and well over 150000. spent. A $17.00 dollar part may cost them more than they think.

“Big Lee” was awesome. Only went in to look and ended up buying. No hassle and no pressure.

So disappointed! Had a conversation with the internet rep and asked questions so I would know what to expect with the terms of their *sales event* when I went in. The internet sales rep said the event for 0% interest and 0 down was for new and used cars. The *event* also noted *up to* 5k over kbb. So I went into the dealership and was told by the salesperson that the event was for new and used cars not the rate. I was pretty specific in my question online and even showed him my conversation. Then asked what they were willing to give me for my trade and it was UNDER the kbb! Under! So we left. I later messaged the internet rep to let them know that the dealership wasnt doing as shed indicated. She apologized and then blocked me from responding. So unprofessional!

Bought truck here a few years ago. Sales people were great!

Ben was extremely helpful and professional. Thanks again for your assistance! 👍

** UPDATE**Riverside contacted us about the last car we bought very soon after I posted this review. Both the owner and the manager called. They wanted the opportunity to make it right for us. So, my husband took the car back to them so they could make the repairs. They gave us a brand new vehicle as a loaner. It took them over a month because the back seat wasnt an easy fix. They stayed in contact with my husband throughout the entire process.We just went to pick up my car. They took care of everything. One of the ladies from the service department went out with us to look at everything.Im VERY happy with all of it! They absolutely made everything right for us!---------------We have purchased 2 used vehicles there in the last year. With the first one, they just werent up front with some things, and it was hard to communicate with them about things that needed to be taken care of once we purchased the car.I should have not even considered purchasing another vehicle from them, but they had the car I was very interested in. I decided to give them the benefit of the doubt and buy the car I really wanted. I was very clear about some things that I wanted, like a spare key, and I was promised those things.Within a few days it was very very apparent that something was wrong with the sunroof. It was basically raining inside the car. It took several attempts to get ahold of someone who would help us. They did take care of it free of charge, which earned them the 2nd star. I was promised it would be finished within days time and time again. It took a few WEEKS! I also reminded them a few times about needing the 2nd key.We were finally told we could pick it up. There was no spare key yet, but I needed my car. After a couple of days we realized that part of the back seat was not just down, but it couldnt go up again. They had broken off the lever, and I guess they just hoped we wouldnt notice. They had also taken out the net and cover for the hatchback and never put it back in. I have called time and time again, but I NEVER hear back.THE BACKSEAT IS STUCK IN THE FOLDED POSITION so we can only have 3, not 5 people in the car. THERE IS NO NET OR COVER in the rear. THERE IS NO SPARE KEY. And there are only crickets when we try to communicate with them.Also, while we were taking care of financing they included GAP without being asked or told. We didnt want it because we were going to our credit union to finance it. That is VERY deceptive.Dont go there to purchase a car. I dont trust them in the least. You will only end up with headaches if you do.

Very simple buying process! John SR took great care of me, love my new jeep! Thanks again.

I am so happy with my purchase from Riverside. I work crazy hours so its difficult for me to shop traditionally, Debbie helped me every step of the way. She made my experience as easy as possible; they took my old car (with a blown engine) as trade, and made a customer for life. Thank you Riverside and Debbie for making this purchase an easy and pleasurable one. Oh and I LOVE MY NEW CAR!!

Stopped by today so my wife could have her car serviced. Ended walking out the proud owner of a Jeep Wrangler! Totally unexpected and honestly probably wouldn’t have happened if it wasn’t for our salesman. James Broyhill showed us a few different options and worked with us to find the best fit for our family. He was knowledgeable on the products and best of all he wasn’t pushy or arrogant like many other car salesman I have encountered. Most times that is the worst part about buying a vehicle but he conducted himself with professionalism and talked to us like he knew us for years only we had just met. I am very impressed with our experience today and I will be back again in the future as long as James still works there.

Phillip Edwards from Riverside Dodge New Bern was amazing helped get everything taken care of without even having to leave my home. The best part was he had my vehicle delivered to the house and took the trade in. He is the absolute best. Go to Riverside and ask for him.

This place is a joke. My salesperson was unprofessional and offered zero assistance after sale was finalized. Both the manager and sales person assured me I would have a tag delivered to my address. Dragged their feet until property taxes were due and blamed everything on me. Now has referred me to someone else. I wouldn’t recommend purchasing anything from them if they gave it away for free.

Our credit wasn’t great so our hopes weren’t too high on getting a new car (not brand new) but riverside made it happen. We drove off with our Ford Taurus 😊 👍🏼 and loving it.

The staff was amazing from jt in sales to David Parker in finance everybody in the building made sure i was well taken care of. By far the best car buying experience Ive ever had. They were even willing to take extra time after papers were signed to call me back in to change me over to a better longer warranty for the same price. If you are looking to buy a car I would definitely say this is the place to go.

I am 19 years old with no credit history what’s so ever, Iv been to so many dealership all around. Non compare to this riverside, when I walked in the door and Gary said “we will take care of you” he meant every word. I always get turned down and go home without a car, but that was not gonna happen under Gary’s watch, he was doing everything in his power, then the next thing I know I’m driving away in a brand new 2021 vehicle, and I owe a big thank you to Gary, without him I would have gone home without a car. So THANK YOU Gary

Excellent Customer Service And Got The Deal DoneVery Thankful for this wonderful group of people

Riverside is absolutely amazing dealership. I went in with my check in hand for my set amount and they did everything to help me take my dream car home. They made it a reality if you want a great experience shop riverside thank you guys so much !!!!

Thank you Phil for the wonderful experience!! Phil was very professional and helpful. Answered all my questions!!! I HIGHLY recommend Phil!!!🚙❤️

Great customer service and professionalism by Ramon. Helped get me back on the road!

Very courteous and informative. Take care of their customers!

Worst Finance Department ever. I had to cancel an extended warranty that I got through them. Took over 3 months ( supposed to take only 30 days ), 4 trips that took 2hrs round trip, and I had to do their job by turning in my own paperwork to the extended warranty. They never called me back or emailed me back when I tried to contact them about it. Also, never buy an extended warranty from any dealership, they almost triple the warranty price. WORST FINANCE DEPARTMENT EVER !

🚙🚙🚙🚙 HIGHLY RECOMMENDED! A++++ My credit wasnt that great and still fairly new but they were able to put me in a shiny new blue car with very little down payment. Manager and coworker are very nice and knowledgeable. Ive gotten many complements on my car and I love it too. I so happy I’m back on the road again after about 4 years. Thanks Riverside for giving me back my independence! 👍👍👍🥳🥳🥳Great on social distancing too.

Rachel Leinbach was absolutely amazing. She was incredibly helpful and spent a good amount of time with me going over my wants and needs in my prospective vehicle. She was never pushy and very understanding. She was there to help you find the car you want. Not push one onto you. I recommend her to anyone wanting a stress free car buying experience! Ask for her and you wont be sorry.

Before the sell & 1st 3 test drives were positive but last 2 & as last hours with salesman went by the politeness & enthusiasm factor went downhill quickly when it was obvious my check was in the mail, not in hand. Promised issues to be fixed on my car have not been fixed, no courtesy call or my Jeep hat promised as a sales gift has not materialized.Hidden problems have been found, like headlights not working, no ability to find a copy of Owner s Manuel, dent & paint chips promised corrective measures have not been addressed nor 1 single call to make an appointment to do these talked over things promised at the sale. What are my rights? Guess I call my son, my Attorney. How many clients are treated like this? Only new used buyers, ladies, or many? Wish I d gone elsewhere. Follow up has been non existent.DH.

The whole staff was fantastic.our salesman Phillip Edwards was so helpful and went above and beyond to make sure we were happy.

We were extremely happy with our buying experience. Steve Bragg took great care of us. We’ve bought a lot of vehicles and dealt with a lot of sales people. Steve put no pressure on us and we came to a mutual agreement on price quickly. Be sure to ask for Steve if you go there. We love our new Gladiator.

Great service, very quick and they get you what you want. Make sure you ask for Phil. Thanks man, loving my Charger 392.

I just recently purchased a BMW from Riverside! Phillip Edwards was awesome! Go see Phil for a new vehicle!

Like many of the other recent reviews, I had a great experience with Phil, DJ, and Calvin in finance. The whole purchasing experience was smooth, the vehicle was in great condition and as advertised, and Phil certainly gave us the red-carpet treatment. We ran into a snafu with the loan process (my fault, not the dealers) and everyone patiently worked through the challenge until the process was completed. Overall, a great vehicle buying experience.

This place s the worst, they misdiagnosed my car twice . When I finally got my car back after over a two week wait and a very hefty price tag it broke down less than 5 miles from the shop. Absolutely terrible place, DO NOT TAKE YOUR VEHICLE HERE

Saw a Jeep we were interested online and emailed them to see it. They got back to us in a very timely manner even with all of the COVID chaos going on.Phil helped us through the whole process and it was such a great experience! He was easy to talk to, very informative and not pushy at all. We ended up taking home the Jeep that day and super happy with it!Thank you so much to everybody at Riverside that helped me get my dream vehicle!

Phil Edwards is an awesome guy to work with, and to buy a car from! He is knowledgeable, professional and personable! He patiently explained the car models and services, listened to my needs and wants, and let me go on multiple test drives! He was not pushy... rather... he was supportive of the decision I was trying to make and committed to providing me with superlative customer service and satisfaction. He is truly customer centric and he genuinely cared about my being comfortable and trusting of this car buying experience. It was a joy to work with him— I now have a new car and a new friend! I highly recommend Phil when considering a car purchase. He’s the best!

We just bought a Dodge Ram Big Horn and it was one of the best experiences in car buying. Lee Daughety was our salesman and I can’t say enough about his professionalism and the time he took to put the deal together. For this we are grateful to him and all of the staff at Riverside.

Brought my attention to a serious issue regarding tire rotation on another company. They noted it. Very helpful, if you need work done on your car take it here. Theyre honest and they dont play.Thank you so much.

Bought a new Ram 1500. Big Lee was a fantastic salesman along with sales managers working hard to get me the deal I had to have.

Today we went to Riverside Dodge in New Bern with the purpose of just looking at used vehicles for a future purchase; possibly for our youngest daughter to drive. We went to our usual go to guy Alan Walsh (have purchased four vehicles previously with him as our salesman). Alan as always was attentive to our needs/wants and did not try to sell us just any old car. The car we originally wanted to see was not there any more and he apologized for that. We found another one that was just outside our numbers, but we decided to test drive it and see what Alan could negotiate on our behalf with the sales manager and GM. Alan knows from previous purchases that my wife and I are firm on our numbers and if the numbers cannot work, then no hard feelings. In the end, we were able to purchase this practically NEW CAR (2016 with only 2800 miles) with our numbers. We want to say thank you not only to Alan Walsh, but his sales manager, and the GM Justin. If you are in the market for a new or even used car, go see Alan Walsh at Riverside Dodge in New Bern.

Had the best car buying experience I’ve ever had- All around a such great team to work with. Phil went above and beyond and was a delight to work with. I’ll probably never buy a car from anyone other than him again! Thanks so much for everything!!!!

I recently purchased a 2019 Jeep Compass from Riverside. I went in to just do some research on a new vehicle with no intentions of buying one for at least a few months. Lee was very helpful and let me look around the lot with no pressure. I left after looking around for a little while only to return a couple of hours later to inquire about the price for new windows on the soft top of my current vehicle. Lee went over options as far as trade in value and rebates on new vehicles and I made the decision to purchase a new vehicle. The whole staff made the process easy and painless and Im really enjoying my new Jeep. I would highly recommend them to anyone looking for a new car

I really enjoyed my visit at Chrysler. In fact, I purchased a 2017 Chrysler 300. Chris Frye made it happen. He was so professional and personable. He is very friendly and kind. I am so glad he was my sales man. My normal experience with purchasing a vehicle is a day long process...I know Chris wrapped things up in less than 1 hr...unheard of. He made the transaction so easy. Thank you, Chris for being there for me and thank you Chrysler for making it happen❤

I was looking for a specific car and someone contacted us after we went to Riverside on Sunday. We never expected to find what we wanted when we went in the next day. Phil helped us through the process of buying the car. We walked away with a car. Everyone was very helpful all the way from the sales staff to finance to the cashier. We definately would recommend Riverside. Thanks to all.

The service from Larry in parts was phenomenal. He came through on his promise on getting my vehicle fixed and back to me In good time and he also got me in a 2020 jeep Laredo while my vehicle was being fixed thanks Larry if I could give 6 Stars I would

I went to see a Dodge Ram 3500 and Chris Frye showed great knowledge and professionalism. My experience with Chris Frye was amazing. The entire process of making the purchase was smooth with no issues. I would definitely recommend anyone to visit this dealership and if you want a great buying experience ask for Chris Frye. I’m happy with my new Dodge Ram 3500 Bighorn. Thank you Chris Frye.

Any problems I came across were dealt with by managers and staff in timely manner staff is very helpful and available and the managers are concise and knowledgeable

Excellent service department. These people go out of their way to make sure customers have an exceptional experience. Great people, great service. Highly recommended.

I recently purchased a vehicle from Riverside, Mr. Phil Edwards, assisted my family in finding the right vehicle for us. He was amazing, he was abled to find a vehicle within our price range and also addressed the issue of storage and space for my family. We appreciate him, so much, for being understanding and compassionate when it was needed. He is professional and an outstanding salesman. Thanks Phil for everything. Head on down to Riverside today, ask for Phil and tell him Ashley, sent you.

Will never go thru them again, this company does not let you know all info upfront. Also if o knew they would sell they car I traded in for only 5400, I would of kept it. thet negative equity was way more than that. It was alot of funny stuff going on. We had a loan then next thing, that loan officer got fired and we had to do everything over. the sales guy ripped us off with price, and I definitely know this from speaking to mutiple companies. Also just found out they are affiliated with SANTANDER which I made clear I would never do business with ever again. Ive already bad to get a lawyer for that company one time. should of looked in Virginia for a car. They took forever paying off the old loan and it affected my credit showing I missed payments because they took months to pay it off.. DO NOT USE THIS COMPANY. Im now stuck with a car Im gonna be paying on forever. Do not use them, do not use the sales guy name Phil.. stay away

Daniel was very personable and quick to help us, still working to find us just what we want.

They have the worst customer service in eastern North Carolina. 2015 Dodge Charger has a recalled for faulty air bag, called to have vehicle service and part wasn’t in..: waited two weeks for part to arrive to find out that I have to wait two more weeks to have vehicle service, but I can leave vehicle for two days in they can fix it into there schedule but had no loaner cars. Service rep said they don’t even loan cars. Manager still hasn’t return my call about poor customer service

I recently test drove, and ended up buying a 2016 Honda Accord Sport with a salesman named Chris. Throughout the entire process, I was very relieved of how easy and laid back the process felt. Chris and the other staff at Riverside did a very good job explaining things and keeping in touch aswell. As a first time buyer, I was extremely pleased with the entire experience and would recommend Riverside to anybody looking to get a new car! Keep up the good work!

Lee Daughety is a top notch salesman who will go the extra mile for his customers. He treats you more like family than a customer. If you are looking for a new/used vehicle, I highly recommend you talking to Lee, you wont be disappointed..

Highly recommend Phil! He did an awesome job! He went out of his way to find an SUV that we now love and helped us through the processing. Thanks Phil!

Lee was phinominal to work with very patient kind, and knowledgeable. Corey was interested in two trucks Lee let him think on it but was honest with him that the one truck may not be here the next day. Sure enough let was right but Let didnt give up he still kept searching and helping us. Anyways we are happy with out truck and service. Thank you Riverside and Lee!

I recently purchased a new truck from riverside. Phil helped me find the perfect vehicle, and helped make the process easy and painless. He worked diligently to ensure I was taken care of during the sale, and I would recommend anyone go see Phil at riverside

Seldom do I care to haggle when buying a vehicle. Lee Daugherty knows this about me. The last few vehicles I have purchased, a 2016 Ram new, 2015Jeep Cherokee limited new, and now a 2019 Jeep Grand Cherokee new, have all been from Lee. If you enjoy hassle free dealing, give Lee a try. Just a genuine good guy all around. Thanks again Lee!!!

Pros-The negotiation and sale went fine and seemed fair. Working with Debbie was an excellent experience, I would recommend her to anyone. Constantine was also enjoyable to work with.Cons-The finance guy was condescending and was straight up was telling lies to try to push for a less than mediocre extended warranty.-I still didnt have my tags after a month so i called in to find out what the delay was. I was called the next day on a Friday and was told my tags were in and that they were going to be sent to me. I waited till the following Thursday and still no tags. I called and they still had not been sent. Finally they overnighted them to me and i received them the next day.

Timely and courteous from start to finish.

Christine Graf in the service department is amazing and has helped resolve some long-standing issues with my Jeep. Whenever I’m there, I’m extremely confident that Christine will take care of me and my vehicle 100%.

Went here the first time a couple few weeks ago and it took them 4 hours to do an oil change, with a scheduled appt. The serivce people were great and kept apologizing to me and even went in the back to check on my vehicle, but if the guys in the back take that long to do an oil change, maybe they should think of getting new help. I have dealt with Trent with my GMC and National when I bought a truck and never had to wait this long before. The manager wouldnt even come talk to me when i asked for him. this place sucks. go somewhere else if your time matters.

I have been to a few dealerships for general maintenance, and Riverside Jeep was amazing and affordable. They are polite, friendly, offered great information on my jeep, and comfortable waiting space for me and my kids.

Zero stars deserved.I am so disappointed. I drove over 4 hours based off of the sales persons description of what the vehicle looked like. She even sent me photos but somehow forgot to include the many dents and totally missed the fact that the hood was missing half the paint and the convertible top was ripped (how do you miss that?... I was told the top was practically new). I was even told that there was no rust, however at first glance, the rust was extremely visible. Where has honesty gone? Certainly, not here. Buyer beware. They actually offered me a tank of gas. I didnt take the tank of gas since it was offered because they knew they had deceived my family.

A great place to shop for quality inexpensive vehicles that really have valuations. Plus the staff are real people who understand... especially Jeffery Taylor.Thanks Riverside Chrysler JeepThe only place Ill ever buy a car, EVER !A.Stevens

Found the truck I liked on autotrader, so I sent in an inquiry. No more than 10min later I got a message from Ashely regarding the truck along with some information I requested. Because I lived an hour away I wanted to he sure we could get in the same ballpark number wise, so we did some negotiating and settled on a price. I filled out the credit app and was approved and ready to sign in no time. The next day we went to test drive the truck and Will had it all ready for me. Papers were all laid out and signed in no time! Highly recommend working with Will and Ashley, they will get you signed up and in a great vehicle fast!

Bought a charger from Phil at Riverside today and he was so helpful and made the process very smooth. Thank you so much! ❤️

If you are looking for a clean, simple, fast, amazing, smooth, experience buying a car go to Riverside. They are amazing and were so helpful answering any questions I had. they took care of me, especially Lee Daughtey. Thank you so much for the amazing experience buying my jeep. I will definitely be back in the future.

We had the pleasure of working with Phil. He was very nice and knowledgeable. He went above and beyond to get us in a truck. We are happy with our purchase and the service we received from him. Thank you Phil!! -Mike and Carol Whitley

My overall experience was outstanding! Jermaine was professional, genuinely caring and friendly throughout the process. He also took the time to get to know my family and me. He was patient and respectful, as I never felt pressured to purchase a vehicle. I will definitely recommend and refer my friends and family to you! Thank you so much for a great experience! JEEPS RULE!!! 🥇 V/R Cassidy Stephens

Phil helped us on two separate occasions and was very patient with us while my husband and I tried to figure out what kind of car we wanted. He was very nice and a great salesman to work with! Highly recommend :)

Just bought my 3rd car here. Great prices. Jermaine is the best low pressure salesman and always gets us what we want with great deals. Their service department is amazing. I highly reccomend riverside .

I bought a Dodge challenger from Chris. He did a great job taking car of me and my wife. Matter of fact the whole staff took great car of us. My best experience buying a car.

The staff were very friendly and helpful. Rachel and Kelly were patient and accomodating while I tested various vehicles before finally deciding on one. They worked hard to get the deal that fit my needs. Great people, nice cars. Check it out!

I bought a 08 infiniti g37 coupe...love this car...took it in ..got it detailed...go to pick up my car...the did not clean the dash board...caz it was sticky wen I first got it..and it still was...and SOME ONE SCRATCH THE HELL OUT OF MY TINTED DRIVER SIDE WINDOW....so, you can buy a car here if you want...but the guy name Steve Rodriguez...is an awesome car salesman...if you go....ask for him...

I have never had anything but an excellent experience over weight years of visits. Service managers ask the right questions, knowlegable, ever courteous. Ive been to Trent and wont be back.

Working with me trying to resolve problem Im having with my 2008 sebring convertible top,

Sales staff is fine.Watch the deals they try and present