Best car-buying experience I ever had! Everyone at the dealership was fair and professional and responded to my needs. They even had the beautiful 2022 Pathfinder delivered to me, and picked up my trade, a 1600 mile R/T! I will recommend this dealer to everyone!

We went in there knowing we wanted a vehicle we had seen online. It was even better in person. The staff were amazing. Jason made the process super easy. Very pleased with the purchase and would buy from them again.

Eastern Carolina Nissan, has the best service department. My service advisor Joshua always take care of me. I appreciate their honesty and respect.

It was awesome! Summer helped us at the desk & & Chris worked on our car. My husband & I would highly recommend Eastern Carolina Nissan for all your vehicle needs.

I have been going to Greenville Nissan for about 2 years now and decided to switch. Eastern Carolina Nissan took the time to actually do an inspection and found some things that needed attention. They not only handed me a list of things that needed to be done, but they also showed me why it needed to be done. This issue didn’t happen over night and should have been caught from my previous service provider. Great experience!

The most efficient use of time. Usually car buying is a long painful process for me. This was the most pleasant I have ever experienced. They were able to find me exactly what I wanted.

We had a great experience working with Eastern Carolina Nissan on our new Pathfinder purchase. Shawn Becton spent time answering our questions and getting our deal right with the GM for the process to go smoothly. We were happy with the final price and trade-in allowance. Service department folks are great here as well. Kudos go out to Joshua who made a point to make us feel welcome when we need service in the future. Great place to buy a car!

Absolutely the best dealership experience of my life. They have a very friendly and laid back staff. Easy to negotiate with and fairly priced. The 2 owners are actually on the sales floor everyday to make sure each customer is personally taken care of. Absolutely an amazing experience for buying a vehicle.

I appreciate the outstanding service I receive on every visit. Thank you so much.

The staff here are very polite and friendly. Josh at the service desk always gives a warm greeting. Twice a year I get both my cars serviced here and am mostly pleased with the level of service I receive. This dealership really should provide a free carwash with servicing, or the very least a free vacuuming. Havent received either, ever.

A few days ago before labor day Eastern Carolina Nissan had a Facebook ad floating around in my news feed. With reluctance and doubt I went down to the dealership to see about getting our car traded in. When I arrived I was greeted by a young man named Robert. ( whom BTW use to me a tanker at Ft Hood Texas in the Army as my son is now doing the same. Thank you for your Service!) I explained to Robert our situation. I had a liver Transplant in 2018 and while it saved my life and gave a 2nd chance at living. Me being sick for 2 years ruined us financially and our credit. Robert introduced me to his General Manager Billy. From that moment they got the ball rolling fast. I did not think that in any way in this world that they could do anything at all. We was negative equity on our car. Our credit was shot. We had been denied and ran around at other dealerships treated like spare luggage. Our situation was a extreme challenge. They got another salesmen involved whom had been at Eastern Carolina Nissan for 27 years if I am correct? His name was Shawn. They came up with a game plan and a solution and before I knew it. We was sitting in a new car with payments cheaper than what we was paying before and basically gave us a 2nd chance in the financial accepts of life. A little hope you might say that there is a way to pick up the pieces when you feel like your whole world has crumbled down around you. There was also the sales manger whom processed the paper work that we had to sign. I did not want to leave him out of this post. At the end of the day with all the gloom and doom that you see on the news with all the bad that is going on. They restored my faith in humanity and showed me that still are good people in this world that care. I have dealt with the service dept before because I have a 2014 Nissan Truck also. Overall the dealership as a whole is without a doubt the best I have dealt with in my 55 years. But these individuals they went above and beyond. Thank you

Very nice people Treat you like family let me plug in my EV Chevy bolt because I was not gonna make it home thanks to them I made it home safely with plenty of charge thanks Nissan

Excellent! The people at Eastern Carolina Nissan are great. We had a serious brake problem with our Ford, when we were very close to the dealership. We called to ask for their help and their response was above & beyond. While they repaired our vehicle, they loaned us a truck so we could quickly get back on the road with our utility trailer.

I had an great experience at Eastern Carolina Nissan. The staff really had an great sense of humor. Shawn Becton really took his time with explaining everything. Although, I stated that I would never return because of the distance, but the 5 hour drive was definitely worth it.

Absolutely amazing!!! Courteous, professional, personable, very detailed....cant say enough...great job to the service team!

Second vehicle purchased from John Hanzel at Eastern Carolina Nissan. Would highly recommend to anyone in the market for a new or used vehicle.

Fantastic experience. Terra was awesome and answered all of my questions prior to arriving at the dealership. John was fantastic, super informative and worked to get me a great deal on the truck I wanted. Bill (General Manager) popped in and took the time to discuss the finances in detail. Great price, wonderful staff and the best experience Ive had purchasing a vehicle.

Kenny Morton is the best service manager around! Summer and Josh are terrific.

Staff was very helpful and polite. Great customer service!

Such a pleasure working with you guys. Not only did You get me into a beautiful new pathfinder on the first day but you delivered it to me the next day all the way in Georgia. Definitely will be using this Nissan dealership for any future needs and recommendations! Thank you

I took my vehicle in for the first service appointment after initial purchase. Service was efficient and through. The staff was friendly and waiting area was comfortable. I drove off in a spotless vehicle that had been washed and vacuumed. I was 100% happy.

Went for service, they got me in and out in a reasonable time frame

Always a pleasant experience. Staff is friendly and knowledgeable. They will take all the time you need to make sure you understand all charges and recomendations.

Had an emergency on vacation and they were exceptional in helping us

Straight up dishonest I have an inspection on my receipt that was never completed because “they didn’t have time” and rather than reschedule said inspection told me it was “ good to go”. I took it to someone local and they gave me a diagnosis in 2 hours and I’m currently driving my car now. I found out a month later when my car broke down that no inspection was done. Very dissatisfied and I feel robbed. Unreliable, dishonest, and really don’t care about the customer as far as service and satisfaction.

Signed papers for our 2021 Rogue. It was great

Very professional and efficient. Great staff to work with.

I was overwhelm with the help that I received at the dealership. Mr. Becton show me must appreciated for what I was looking for. The whole staff was excellent. Thank you all

Bad business! Instead of telling me the truth, they told a lie! After 11 day of me already having the car! So I in the had to return the car due to there mistake! If they had just told the truth I would have found a way! Bad bad business! Now they have a used 2019 Versa that does have something worg with the transmission!

Very busy place, everyone friendly, answered questions, came back to this dealer due to excellent prior service a couple of years ago from Josh in Service Dept. He is still there. John was sales person, did a great job, very personable.

Mr Becton is fantastic! Give that guy a raise! Excellent customer service! All my questions were adequately answered and I was highly satisfied with my experience

FANTASTIC EXPERIENCE! I have purchased two vehicles from them 10 years apart and both times were great. Shawn Becton I a great and friendly salesman.

Excellent Couldnt ask For Better Service

Everything in this transaction went flawlessly. A special thank you to the GM Billy Thomann who is a true professional.

AMAZING service folks. Thank you so much for smooshing me in on a *Saturday* and then *staying late* to make sure I could pick up my car after hours. I really appreciate your hard work and excellent service. Thank you!

Great Service Department, I have never seen better.

Probably the best buying experience I have ever had!

The best experience I’ve had. The salesman I had, Jesus was awesome! I would recommend to anyone.

I bought a 2020 Nissan Frontier. Shawn. Josh and Mandy were great to work with.

Josh was very helpful while my vehicle was getting repaired. Although I don’t own a Nissan, they were able to repair my Range Rover with ease! The only minor issue I had was my car sat for a week before I knew what was going on. But other than that, the customer service was amazing and I will definitely use Nissan again for any future repairs!

I truly had the best experience ever at Eastern Carolina Nissan. I am very thankful for all their help with my new purchase. Billy the sales mgr, Robert our sales person and everyone there ( I am sorry I cant remember everyones names!) Went way above and beyond! I cannot stress just how happy and thankful I am. I will definitely come back and I will recommend Eastern Carolina Nissan to my friends and family. I am truly grateful for everything! In all my years buying cars, this has been the best experience. Thank you Eastern Carolina Nissan!!! You guys are awesome!

John Hanzel went above and beyond to help me find the perfect vehicle. I highly recommend him and Eastern Carolina Nissan!

Joshua Brown in the service department is dedicated to customer service. He did not stop until my problem was resolved. He continues to put Nissan in the 5 star category. For me, I am a Nissan customer for life.

Came in to look at an older Sentra and John showed me to the new ones as well and ended up giving me such a great experience I walked out with a 2021, Marshall in finance was absolutely the best as well.

They sold a car with missing parts! They wont return phone calls or emails.

Mr. Joshua Brown is a Service Advisor at New Bern Nissan. He spent time with me the day I went in for an oil change. I had a problem with what I thought was a malfunction in my speakers. However he did not stop until the problem was completed. His determination to find and address my issue was heart warming to me. He got in my car with me and gently took my phone and found my problem was not my car but my phone. He wouldnt stop until the problem was found and addressed leaving me with a smile on my face and MORE reasons to keep returning to Nissan. What a prime example of GREAT customer service. He deserves a raise or future promotion. I am a forever Nissan car owner. Shawn Beckman sold me my car and on my birthday sent me a Happy Birthday email. I am grateful to have Nissan and their employees beside me when I have questions or concerns.

Simple oil change and tire rotation and car wash.Very clean waiting area and everyone with masks and social distancing. Never been dissatisfied.

The staff was very friendly and the salesman knew about the vehicle inside and out. I had a great experience with the process as a whole.

This is my second truck purchased at Eastern Carolina Nissan. I have found them to be very pleasant, efficient and willing to go the extra mile to make my buying and service experience an exceptional one. I will definitely continue to do business with this fine dealership.

They helped me when I needed help and worked me in even though I didnt have an appointment

One of the best experiences that I have ever had when it comes to car dealerships.

First off, I LOVE KEN!! He always takes care of us, never leaves us wondering how long or what is being done, hes extremely attentive, caring and funny! I dont remember the young girls name that was there but she was sweet and patient with us. Both Kenny and her have attention to detail and its always a pleasant experience when I get my car serviced! I never get pushed into trading my car in while I do wait and look around. The salesmen are all very nice and did I mention Kenny is awesome? Ive been dealing with EC Nissan for six years and never once had an issue!

I stopped by the dealer ship yesterday during lunch to see what they had, jesus carrillo came out and introduced himself and asked if I had any questions. I asked for a business card and told him I was just looking . He respected that and didnt pressure me at all . They gave me a far better deal then Jacksonville. If you want a great buying experience and the best price around definitely stop in to eastern Carolina Nissan and see Jesus Carrillo. I promise you wont regret it .

Friendly staff, no high pressure salesman. Very fair pricing.

I was humbled by the family of employees at ECNissan! Every facet of my purchase was met with a can-do attitude and they did! They all worked together as a team and led by my sales representative, Mr. Shawn Becton. Once I made the choice of the new 2020 Kicks, he got the ball rolling! I admit, my credit was a bit challenging but I was never made to feel less than a VIP. The paperwork, led by Colleen Anfinson, to find the right numbers while working with Gail and Hannah to continue to insure that my needs were met given the amount I was able to spend really kept it all on track! The great rebates that I was first informed about from Terra during my information recon let me to move forward with this opportunity. Every option was reiterated to me or presented to me by Shawn. I could tell, this was no full-court-press that one usually expects when you walk into a dealership. I was met with questions like do YOU like the car? how does it drive for YOU? what can I do for YOU? I did not think it was possible to happen so painlessly, in spite of the few speed bumps and detours I was was met with. They even got on the phone with my bank representative to help cross her ts and dot the is! There were more folks involved in this process who actually were working FOR me!! The plan came together and I just love my new Nissan! My first new car in 20 years and I have no regrets or remorse in putting my trust in the Eastern Carolina Nissan staff... so friendly and the real deal when it comes to customer service. THANK YOU THANK YOU A MILLION TIMES! Could not have done it without each of you and will not do it again without you!

Lots of promises made not all kept. Waited over an hour to pick up my truck on Friday afternoon when it should have been ready. I was promised a tank of gas but only received 3/4 of a tank. Window regulator was bad on the truck they said they fix called and ask if would pay 1/2 the bill which was over priced. Probably my last buy with this dealership.

Brandon and the whole staff were phenomenal, They made an excellent deal happen and put me in a truck that I am much happier with now. The team was easy to work with and always friendly.

Josh is the best he makes sure im set lets me know what the update and isnt shady can say your staff is great at what they do quick and easy

This is my second Vehicle i have bought from Eastern Carolina Nissan. John D. Hanzel has helped me both times. I highly recommend this dealership to anyone in the market for a pre owned vehicle, or something new. They will work with you to get you in a vehicle you want, and do their best to get you the payments your comfortable with! Will be going back again.

Im so happy with my new vehicle! Pete really hooked us up!

Fast service and very friendly staff! It is my primary choice for my Nissan maintenance.

Moe and his sales manager worked their proverbial butts off to crunch numbers and put together a deal. Unfortunately, I did not buy as I located a bucket list vehicle in my price range. Go East Carolina Nissan first, they will work to get you a fantastic deal.

I had a very good experience with my last service appointment. I was also offered a rental because they were running a little behind, so appreciative. I was able to run my errands while they were working on the car. Thanks to Kenny and Josh for helping me.

In my 15 years of owning a Nissan, I have never had the satisfaction of service that I received at this dealership. Josh was absolutely the best service representative I have ever experienced. I will definitely return for service and will highly consider my next car purchase from Eastern Carolina Nissan.

They were very fun and easy going and made my overall car shopping experience amazing. They were very helpful and gave me alot of helpful information on making the right choice

Great people and very helpful. Highly recommended dealership

I call on a Friday with the hope of scheduling an oil change and tire rotation and I can’t be seen till another week later. Why did I buy this Plan from youll. Unsat guys!!!

Service Dept. did their usual good job despite some confusion between them and the Parts Dept. I waited for the work to be done since it wasnt going to take too long but was very disappointed by the fact that there was no one wearing masks in the Sales area as well as several Staff people I saw. Service wore theirs when people were in the Service Area.

I had a wonderful experience with Moe buying my car. He went above and beyond the call of duty for me and my family. Best experience buying a car I have ever had. I left my drivers license at the office and he drove all the way out to my house to bring it to me! I live about an hour away!! Great customer service and way to gain a customer for life!!!!! You have no idea how much that meant to me!!! Plus I never felt any pressure to buy the car. He really is a wonderful sales man!!!! When you go there ask for Moe!

I recently called to have my car serviced & inspected & they were able to set me up an appointment the very same day! The service team was very helpful with all that I needed done! I have been to Eastern Carolina Nissan 3 times now for my service & each time my experience has been Awesome!

We love how everyone is friendly and helpful. I highly recommend them 🥰 we got our new truck yesterday and without their help we wouldnt be able to get it.

Service is just terrible!! Tried to get an estimate done on my car that took a week and a half. I talked to service secretary, service manager, sales manager, even called the head manager for help never once anyone call me back!!! If I could give a no star I would!!!Update: since the owner responded I figured I would call and talk to him personally. So I called. I kept getting the he is on the other line can he call you back, and I said that was fine. Day later still no call so ether he was never told or he just dont care ether. I still stand behind my review.

From start to finish this was a fantastic experience! Very fair on my trade in and great price on the new vehicle. Zach Adams and Guy Pegrams customer service was absolutely fantastic. I will recommend this dealership to anyone looking to purchase a vehicle.

Continues to do a great job servicing my Infiniti, will definitely be returning.

Jesus was great as well as the rest of the staff!

All sales and service people were efficient and helpful. The truck we wanted was found and transported quickly. Fair price.One significant negative was that the salesman agreed we would have a tow package in the vehicle, to include the hitch receiver, wiring and a brake controller, as discussed prior to signing the deal. On delivery, all we got was a hitch receiver and wiring for trailer lights only.We are not pleased about that.

Representatives was professional, knowledgeable and helpful. They made sure that I was comfortable and received what I wanted. I was very pleased!

Fair, honest, and reliable outcomes providing an extremely positive experience in sales and service dealing with Eastern Carolina Nissan!

The team was amazing! They took excellent care of us and I would recommend them to all my friends and family

Kind curteous very professional

So I just got my new used vehicle from here, although we started out with some miscommunication and extra driving, it doesnt matter it was worth it as they got me exactly what I wanted and so ya they are getting a 5.!!!! Heres another 5 Im happy !!Thank you all and Im sorry I cant remember all the names so I will say this store has great people. Make sure you Shop your next car here .Thanks Brittany for getting everything started and thank you all again, loving my ride !!

Go see Joe! I had received a flyer in the mail offering me a free oil & filter change so I called and made an appointment. I spoke with Gina over the phone and she was very very friendly; answered all my questions. When I got to the dealership I let them know that I was on my lunch break and only had a certain amount of time to be there. Joe was able to get my car in and out AND he had them wash & vacuum my car as well. EXCELLENT customer service. Thank you again Joe and Gina.-Ashley F

Harry and Shawn went above and beyond to help me find the perfect car. Will be recommending and returning to this dealership because of them!

I called to make an appointment and was told that I could bring my vehicle in at any time I liked, whiched meant I did not have to rearrange my day. Once I got my vehicle there, it was immediately looked at and I was told what to expect. My vehicle was serviced and returned in a reasonable amount of time.

Very unprofessional dealership, they have unqualified staff in the middle of an issue they will leave you without words, Jared and Jimmy are not people you guys should deal with walking into this dealership AVOID them at all cost the only reason they still have a ground to step on is because GM, Billy is a person that can handle a situation that his employees mess up and he is able to resolve it! Plus as a customer you want the best customer service possible in this area there are way better dealership to choose from!

Love this place. The staff is amazing. A huge THANK YOU to Jimmy, Bobby and anyone who helped me. I bought a used car from them and it didnt check out mechanically so they found me one that did!!!! And, allowed me to use loaner car for my trip to KY!If ever I buy a brand new Nissan, no matter where I live Im flying to NC to buy from them.Thank you all SO much🖤💜

Shawn Becton is a pro, best there has ever been.... very customer service oriented stays in touch puts a personal effect into his business... Outstanding young man and representative to Nissan

Billy and Shawn was very professional. I would definitely recommend them.

Shawn Becton made this the BEST process. He is awesome. I am thankful for his help with my purchase. I LOVE MY NEW ALTIMA!!

Just bought a 2019 Nissan frontier from eastern Carolina nissan the salesman and staff was great in helping me with getting the best deal and financing. I would recommend this dealership to everyone and will tell all my friends and family to be sure to go by and check them out thanks again for all your help and advice. I love my new truck

The staff was friendly and helpful throughout the entire car buying experience. When I had to return at a later time the staff remembered me and asked me about the vehicle. Special thanks to Denzel Collins who’s was my agent during my car buying process.

Bad dealership to deal with they let me drive away with a car then they call me almost 2 months later they need car back because funding failed! We have to understand somethings are uncontrollable but they should’ve worked the situation and lie to me the whole time JARED and JIMMY were horrible at the end of this we asked for a shop bill an couldn’t provide one for the Work they said they did to the car. Then they said we told the finance company information to blow the deal we called BB&T an they said that NewBern Nissan was the ones that said the wrong information, 2 days later we went to another dealership an got financed with even better car an with better customer service and honesty! STAY AWAY!!!! It will save you time and money!!!!!

They were so friendly! I felt like Robert really wanted to assist and I also felt like they were determined to get me something! I wasnt expecting to be able to drive off the lot with anything, but I did and I am so grateful to both Robert and Brian!

Very comfortable and enjoyable

Great service. Didnt waist my time. Did everything in a timely manner. Everyone was very nice and friendly. My salesman was Moe. He sold me A 2017 Frontier. I am happy with my new ride. Thank you Moe !

Wow, beyond my expectations and worth the drive to New Bern! They were so accommodating that I switched from a Toyota Rav 4 to a Nissan Rogue on the spot. Im enjoying my Nissan and will recommend Eastern Carolina and purchase again at this dealer.

I was very pleased with my buying experience. I got what I wanted without high pressure tactics. Sales staff were interested in meeting my needs instead of pushing the deal of the day.

My visit with Nissan service exceeded my expectations. Having just moved to NC I didnt know what to expect but was met at the door, my NH records were found on line and service was completed as I sat comfortably in the waiting area. Very pleased with the outcome of my service.

Shawn is probably the best car salesman around! He has sold me plus my family cars for years! Dealing with this Nissan dealership has always been very pleasant! Thank you Shawn for your help!!!

We bought a Nissan Frontier about a year ago from Doug and Chad i n Pittsboro. They both were wonderful to work with. There was no pressure and they were quick to respond to my initial phone call. We love the truck!!We would definitely do business there again and we would recommend to anyone. Thanks again!