The sales staff in the Radio Shack are fantastic. The reason for the one star rating has NOTHING to do with them. The management, especially the regional manager, are insulting, disrespectful and rude. I purchased a set of Bluetooth headphones. They stopped working about 2 weeks later so I returned them. I was given a new set of the same product, so far so good. However, about 2 weeks after that, the new set broke as well. This is where the problem starts. They would not refund my money. Obviously, this is an inferior product so I didnt want another set of these (which they had none in stock anyway). Instead, I asked for a store credit which I would use to apply towards a different set of headphones. They would not allow this either, stating repeatedly that it was against store policy. That is the ONLY explanation I could get and I was spoken down to during this repeated explanation.So, the outcome is that I gave Radio Shack my money and I have nothing but a broken pair of headphones to show for that money. This is a fairly solid indication of why Radio Shack is going out of business everywhere. If that is store policy, then the policy needs to be updated to reflect that of their more successful competitors. Some customer relations training would be beneficial as well for management. They could obtain that by watching their employees who, again, are pleasant and personable.As an active duty Marine for 18+ years at the time Im writing this, I encourage all local Marines to avoid patronizing this Radio Shack due to the condescending nature of the regional manager and the unwillingness to make this situation right. It is obvious that our service to the country is not respected by the management at Radio Shack so do yourself a favor and shop elsewhere, you will be treated much better if you do.

Typical radio shack. Products are a little more expensive than big box stores, but staff has the expertise to answer your questions.

Good customer service

Will miss this place