Brought my car in for service today and its usually something I do myself but I had a little extra time and figured I would give the service center a go here. Requested an oil change, tire rotation and recall repair to be completed. Service advisor told me they cant rotate the tires since they staggered, which I understood, but I asked if they could just switch them side to side since I did notice they are slightly worn and the tires are not directional. An hour and a half later they said the car was all set but they were closing soon so they didnt have time to wash it and they didnt rotate the tires because they are staggered. I was surprised because we had already had this discussion that I wanted the front and rears switched side to side anyways and the service advisor told me Yeah they dont really need to do that. Welp, since they were closing shop for the day there was no point in arguing with the guy since they were not going to do it. I came here requesting a specific service to be performed not a recommendation on what they thought should be done and either they skipped it because they wanted to go home or they just didnt care to listen to me. Either way, my expectations for a service center at a dealership were met and I will not be returning. Tires were also all changed pressure to 35psi even when the manufacturer pressures are 34 and 38. And skipping the car wash because you just want to go home isnt exactly top notch service.

It was an absolutely flawless transaction as always I can’t say enough great things about mj Sullivan’s. It’s always a pleasure doing business with them. They continue to exceed expectations and I’m beyond happy with my new 2021 Silverado trail boss. I can’t thank the guys there enough they make the car buying experience a pleasure as well as the service center I will be recommending everyone in the market for a new vehicle to them and will be handling all my vehicle needs there in the future. Always a pleasure, thanks

Weve bought 3 cars from here in the past 4 years-all Hyundais. We bring our cars here for oil changes, and any other services we need. Our experiences with the people, from showroom, to the service department, have been positive and pleasant.

I love taking my Hyundai Elantra here for its oil change. They have a nice waiting area. They are reasonably quick and they always wash the car. Love it

Hands down quickest and most stress free car buying experience ever. Tom, Enrico and Mike were great. Kept me informed the whole time about what was going on. Never felt rushed. If you want a GM vehicle go see Tom. For someone who has worked there less than a year, hes knowledgeable, friendly and makes sure you get what you want.

Excellent service. DAngelo was very well informed and helped us through the entire process.

Great customer service, outstanding professionalism, and 99.9 percent of the time gets the job done right the first time out. My family and I have been doing business with this dealership for about 30 years now.Their service after the sale is phenomenal and they stand behind their work. You will never find a more honest group of people.

If looking for a car go somewhere else wife and I was looking for a car … waiting four days just to hear back from them to tell me no We can’t get the car we’re hoping to get I know sometimes it works out like this but I felt did could of help more and didn’t this dealership doesn’t go futher and beyond for their customers really disappointed stilll wouldn’t a car now I have to restart the proces again lookin and wait again I need a car today and will probably be in a car by the end of oct due to th takin their time to tell me No you’ll be approve but 300 plus where you would like to be @ not coolYou could of told us earlier I don’t get why or what took so long DONT GO HERE go else where thanks for waisting my time !!! 😡

We went to test drive a vehicle and received excellent service. The dealership was beautiful and Trey was great.

I had a wonderful experience at MJ Sullivan.. Big BiG shouts out to James Kirby for helping me find the Genesis i was looking for! Stop in and ask for James he knows his stuff!

I had an appointment for a set time, the service department. took my car early and was done to my great appreciation in less than an hour.

I recently had my car serviced and in the body shop and at each p-0lace I had great service and the job was well done at each place.

Brought vehicle in for service. Left vehicle for two days and some service was performed and I paid by credit card. Picked vehicle up later after the service dept was closed to find the repair I needed most was not performed. Called next day to complain and had to schedule another appointment for two weeks later. Arrived for appointment and they verified the problem but have to order parts and will call when they come in.Had to take three days off from work and having to use PTO. What a waste of time and money.ithout service being done. Had to make a second appointment for the same issue. Arrived and left again after they verified issue

Excellent experience trading in my minivan for a new-to-me Ford Explorer with Rob R. He was knowledgeable, personable, and easy to work with. It was such a different experience from what Ive had with some other dealerships in eastern CT. Will definitely look to MJ Sullivan for our next vehicle!

Staff is always very nice! Waiting area is always clean

I was absolutely blown away by the overall customer experience that I received from Genesis of New London. I purchased a new GV80 from them that was impossible to find anywhere, and I purchased my vehicle from them despite being an out-of-state buyer from Colorado. It was a complicated sale, but they went above and beyond to make it seamless for me.James Kirby was amazing to deal with on the Genesis side, but my sale received attention and support from across the organization. Michael Desmond in Finance was also great.A++

Just want to say thank you to the whole staff! Jay did an amazing job going over all the features. JJ was amazing in the finance department.Jim gave me an amazing deal. it was my first time at the dealership and I felt very comfortable through the whole process. I love the gv80!thanks guys.

The staff was very helpful and knowledgeable; took an extra step to make sure I was receiving the right part for my truck.

Purchased my second Hyundai at this dealership. Stress free experience on both occasions.

What a beautiful dealership, very clean but the parts department needs Prozac. I brought my truck there and they only had one tech for emissions and he was sick. Seems like an expensive machine to have it sit there cause you only have one tech or the lady at the counter fed me a line but I couldnt tell she never looked up or made eye contact (2 things important for customer service)

In for regular service. I explained a issue with the tires wearing more than it should, and the vehicle felt like it was swaying from the suspension. A alignment was done. Free of charge

Everything was done exactly as the service team explained and made it work for my schedule.

Went here just to have my emissions completed. After receiving my keys and paperwork I noticed the guy in the parts department sitting at the counter clipping his fingernails. Sweet...

Performed entire purchase via Internet from New London to Seneca, SC (email and texts). Enrico was a great help - very knowledgeable and responded almost immediately to any questions.

They advertised a new Hyundai on their website with a low purchase price, so I called to make sure it wasnt bait and switch advertising. Im glad I called and didnt make the trip there. Dont trust prices you see them advertise because they false advertise and use bait and switch tactics. Hyundai is trying to put a stop to this kind of thing with their Shopper Assurance program with transparent pricing, but the M.J. Sullivan group doesnt seem to care and wont stand by their advertised prices. It is not acceptable to use these dishonorable tactics and just say it was an error. Stay away!

I had routine maintenance done on my vehicle. As always, the crew were very friendly and attentive. They got me right in and out, have ample parking and a comfortable waiting room.

The work done to the car was fine, but I wanted 2 hours for an oil Change that I paid 113.00 for. It is a diesel, not worried about the price. The unorganized service was disappointing, and isnt what it was like there on previous visits.

Best experience Ive had in purchasing a vehicle in many years . KUDOS to everyone working at M. J. Sullivan !! Bobby Clark in service is exceptional !!

My father worked for MJs for a few years about 30 years ago. Sadly, he was killed in a car accident back in 93 when two people were drag racing and he was hit head on. I came here to look for a new vehicle and management instantly recognized my last name. They showed me around my dads old office (which I remembered) and told stories. In the end, I got a fantastic vehicle at an amazing value and brought back to my childhood meeting people my father worked with years ago. Awesome experience and gained a lifelong customer.

Everything was fairly quick, very pleased with my 2021 encore GX. Roberto Romney is a friendly efficient sales person. Only thing felt rushed right after all paperwork signed

They were under the pressure limits to get the order in time but are coming thru with what I ordered . Local dealership with still proving their attention to detail and keeping the customer happy !

My husband (retirement age) has been buying here since 16. Great company, sales, service and financial staff all top notch.

Excellent service, everything was exactly as promised and on time. Very clean and organized shop and waiting area. Also got a complementary and unexpected car wash!

We have a great deal of respect for everyone whom we have done business with at M.J.Roberto, J.J., and Bob in Service are all top shelf. Their expertise and friendliness cannotbe topped.This visit was to repair a engine skipping problem with my vehicle. Bob was attentive andrepairs were done in a reasonable amount of time. Hats off to M.J. Sullivan!

Excellent, very happy very satisfied customers.

This is the 5th vehicle purchased from this dealer...always have vehicles serviced at the dealership...Bob and hughie in service are a GREAT ASSET to the dealership

Sharp dealership very clean huge facility. No pressure with salespeople. And the cars are beautiful great selection. Happy with. My car. Thank you team

After a car accident and totally my call I called James Kirby and told him what I was looking for and the next day I met with James and in less than 45minutes I had the car I wanted and ready to pick up within 2 days. I have worked with James in the past and will work with him in the future. Not only did James make me feel important as a customer but was very caring about me as a person after the accident. I highly recommend James to my friends and family. Thank James I appreciate all you have done for me

Great Customer service and amazing Mechanics, I can ALWAYS Trust taking my SUV here over any other place, they Definitely know their Stuff 👍

I had a great experience buying my car from The M. J. Sullivan Automotive Corner. My Sales Associate, Nick Lombardi, was reliable and did not pressure me into buying a car I did not want to buy like most sales associates try to do. Nick worked with me on the price of the car and the few flaws I had concerns with. All three concerns were taken care of without having to put down a deposit. This was by far the easiest and least stressful purchase I have made from a dealership and I got the car I wanted for a great price! Thank you Nick and Enrico for working with me through a difficult time for me and most importantly, not stressing me out or feeling pressured. Great experience!

The process of buying a car from a dealership for the first time was made very easy for me. They are a kid friendly place with balloons and a play room for tots and we felt great energy from everyone that works there. Our salesman James Kirby was not only extremely friendly and relatable during our shopping experience but has continued to guide us after sale with answers and guidance to questions about the new car. The quality of service was more than 5 stars all around!

My car was returned with ripples on the steering wheel on the left side where it looks like something was rubbed over the steering wheel and made ripples or cut the leather on the steering wheel. I brought it to the attention of one of the representatives at the counter and he said that was there before I came in I just didnt notice. I drive the car every day and noticed the ripples the second I got into the car. I would not recommend coming to this dealership for car work. All I had done was a system update which requires plugging into the obd port and a recall about my exhaust pipe rubbing against another part.

This was an amazing experience. DAngelo was not pushy, waited until we were ready and then dove in and found the car we wanted. Thank you!

U was disappointed, arrive at 10 29 am and was trading my car for another vehicle, and the whole process was so long, I left 2 47 pm, NO one offered me anything, no water, coffee, nothing, 😔😔 not niceeeeee at all.

Great customer service. Very detailed and personable.

Fast friendly service.

Service is good but really disorganized advisors.

Hyundai Santa Fe was great

Great buying experience! Rob was very straight forward but personable and a pleasure to deal with. Definitely recommend buying a car here

Went there for a price on a replacement key for my car. Wow! Moral of the story is: DONT lose your electronic key fob.

I have always heard great things about MJs.I recently started bringing my 2015 GMC Acadia to them for service and hoped that when I needed a new vehicle (which BTW is going to be soon) this would be my go to place, as its local and they have been around forever.The woman I always speak with on the phone to schedule appointments is phenomenal.She is patient, always attentive and extremely helpful!After a few visits into the service department to drop my vehicle I always seem to get Vito to help me at the desk. The first time I went he was ok, didnt seem to knowledgeable about there service coupons they offer, he was very short with me not warm or helpful but hey thats ok we got through it, sometimes ppl have a bad day.The second time, I went to him again as he was the only service advisor available, he was not very friendly as if he doesnt want to be there. He told me the wait would be about 1 hour for my oil change (no problem), 2.5 hours later I am still waiting so I left and walked down to a friends nearby.Never got a phone call that my vehicle was ready, I wonder if they ever even came to look for me? I just came back later on my own accord to pick up my vehicle.Ok let it go and said hey maybe they were just really busy.The last straw was when I just called for my oil change and once again I get Vito on the phone to make my appointment. He was so rude, short and just down right seemed like I was ruining his day. He had such an attitude and sounded so aggravated I wonder how no one else has felt the same way I do about dealing with him. Come on MJS no customer wants to have some one treat them that way when all I do is say hi, drop my vehicle and go on my way or go to the waiting area.Never again, looks like Im going back out to old Saybrook, sad this didnt work out it was so convenient!

I got a great deal from James Kirby & Im very happy with my purchase. Will always go back to these guys when buying a vehicle. Ive never had a problem with them & they are very helpful !

I bought a 2021 KONA SE AWD today. I was provided great customer service from James Kirby. 0% financing, first responser discount, and awesome factory warranties. Thanks Hyundai.

My wife and I felt very comfortable with the dealership and the sales team. We felt we received a good and fair deal for both our trade in and new truck purchase.

Came in ready to purchase a vehicle! Geoff was extremely friendly and informative. The process was painless and the first vehicle he brought for me to drive and look at was exactly what we were looking for in a vehicle and price wise. Everybody was so kind and helpful! I highly recommend Geoff for any of your vehicle purchases.

I purchased my car from James Kirby... and wow, what a terrific experience for buying my first car... I definitely will be back in the near future... I highly recommend asking for James Kirby. Amazing service!

If you don’t already own a vehicle from here just spare yourself the 30K because if your car is anything like mine it’s going to start falling apart shortly after purchase. A car with only 40k miles shouldn’t have had it’s transmission replaced already, a faulty engine, skip when accelerating, the doors to the vehicle being so defective that you can’t even get out of your own car in an emergency. Imagine having 20K left to pay on a car like this. Walk away while you can!

Awful service experience. Scheduled an oil change and service for recalls on my 2019 Silverado. Was told by technician would be approximately 1 hour wait time when booking. Waited a total of 2:05 and recall fixes not performed as was told parts not available that day and would need a minimum of 4-5 hours to perform recall fixes. Strongly recommend looking elsewhere for service after such a horrible experience.

Went for service, and israel, gregg cane,and beana In service dept was excellent, and professional.Very satisfied.

My 2019 Silverado is the 3rd vehicle Ive bought over the years from the MJ Sullivan Automotive Corner. James Kirby Sr., my salesman, was very polite and courteous to me and answered every question I had about the 2019 Silverado. Eric Hauschild in finance was a pleasure to work with too. He made the process simple and easy. I would not hesitate to purchase another vehicle from James at the MJ Sullivan Automotive Corner.

Overall my experience was an 11/10. Was extremely pleased with MJSullivan as a whole. This was the first time I was leasing a car and they made the entire process extremely easy for me. If you’re going to come to this dealership I highly suggest asking for the salesman Roberto. He helped me a lot through the process didn’t pressure me into anything which made the situation a lot less stressful for myself. Once everything was said and done and I leased the car the business office was well organized and made the process quick and easy to get me on the road and answered all 1,000 questions I had with a smile. Thank you to the staff for such an enjoyable experience.

Was just looking at my options yet ended up buying a new car, and they made everything too easy which makes me a little worried. But very much happy with my purchase.

Nice friendly people. Typical car dealer.

I recently bought a new Genesis G70 from here (Genesis of New London). James Kirby was the sales associate I worked with and he was great. He located the exact vehicle I wanted from another dealership and had it delivered in a couple of days. The whole process was painless and I really love my new car!

Family owners and honest. Great people to deal with. I would definitely buy my car from them and did!

Love this place... from the Body shop (Hi Jack) to Service. Hi Guys!!

Very professional and pront to help customers👍

Terrific experience buying a new car here. Mike Desmond is a great transaction facilitator. A few months ago I was doing my research and stopped by the dealership. I thought I knew what I wanted to buy and Mike further educated me and when the time came for me to pull the trigger I knew I’d be going back to see Mike Desmond at MJ Sullivan. Just bought a new car last week and Mike made the experience convenient and stress free.

Bought a new genesis g80 and the salesman Janes Kirby was outstanding . Being in the customer service field myself for forty years I know great customer service when I get it . Thank you James

My car (2017 gmc Yukon denali) was hesitating. I was very angry that my 3 yr old car had a few problems that it really should not have. But thankfully Bena at M.J. Sullivan really knows what she is doing. Ive said from the beginning M.J. Sullivan treated me with respect. But before I sign off I have to say Thank you to Chris in service because if not for him I would of never knew I had problems with my (2017 GMC Yukon Denali) so Thank you Chris.Jmatteson, Richmond, RI

James Kirby has always been so helpful, this is my second time buying with his help and he always makes sure I get exactly what I’m looking for. If you’re looking to get a great deal, definitely ask for him!

Rob was awesome. If you cant find a car of your dreams you wont find it.. Hundreds of cars and great people that help achieve you dreams of owning the car you want. Rob made the whole transaction smooth and painless.. thank you

I purchased my CPO Regal GS from Nick Lombardi after finding it on CarGurus. After submitting the inquiry online I was called almost immediately and read to off a script. The person seemed nice but was a little off-putting, typical sales-y thing, no big deal. Once we got to the dealership we met with Nick Lombardi who was absolutely awesome. Pulled the car around for us, gassed it up and let us take it for a spin. Friendly, casual, no pressure guy. Made sure we had all our questions answered and even got the price down a bit.I had been trying to buy out my lease from another dealer for almost two months, Nick got the deal done in 3 days. 5/5 stars for him.

We had the best transaction purchasing this truck. Joey LaDuke contacted me as he knew we were looking for a 6 cyl truck in good shape. He found the perfect truck. We test drove it on Thursday and picked it up on Saturday. No pressure from the salesman. J.J Parker handled all the paperwork. Great group to deal with. I highly recommend going to M.J. Sullivan for your next auto needs! Thank you Joey and J.J.

MJ Sullivan streamlined my car buying needs. Nick L. was a great help in the car buying process. Nick used his personal time in addition to his duty time to ensure that I continued to move forward efficiently in the car buying process. Thanks to Nick and his associates, I am the owner of a 2019 Hyundai Sonata. Appreciate all of the support! -Derek

Very helpful and understanding. They were patient in the process and helped me find a car suitable to my needs.

I believe MJ Sullivans is a Great Dealership yes all works are Positive and Very Helpful yes. Ive been visiting them over the years yes they helped me Multiple times Yes. I appreciate MJ Sullivans😊😊 Good work yes. No i never bought a car from them ive done business with them a few times. Yes. I would buy a car from them yes. Im tired and stressed MJs Right there!!!!! Amen🙏🙏🙏 for MJs thanks So much!

Bought my first truck from here a couple weeks back. The entire experience was fantastic. My wife and I worked with Mike Desmond who was patient, knowledgeable, and responsive to our requests. My wife and I had some miserable past experiences at a different dealership, so this process was refreshing. I will be recommending MJ Sullivan and Mike to all of my friends and family and plan to return to Mike when the time comes for a new car.

Very good

I looked all over new england to find the exact color, model, condition and interior on my preowned tucson. and mj sullivan had it. robert reardon made the whole experience extremely easy. the tires were a little on the worn side, but the car was so new that it had not had its service inspection yet. Of course they gave me a beautiful set of brand new tires. 43,000 miles on it and everyone thinks I bought a brand new tucson.Thanks Robert and the whole MJ Sullivan staff.

Very good service.

It was good. Went for an oil change on my car. Very quick and courteous the waiting area was very clean.

Sean Trafford is an awesome salesman! Wanna say thanks for fitting me in my new vehicle. Not much hassle from dealership everything went smoothly. Even are making sure my new truck is gonna look pristine before giving it to me !

I have nothing but great things to say about my experience at M.J. Sullivan’s. I went in this week looking to get a new truck. The staff there was so welcoming, and i can really say they worked hard to get me in the truck i desire and meet my financial goals.... I’m not an easy customer either.Special thanks to Rico, Nick, and everyone involved in the process. They truly made it the most positive car-buying experience Ive had yet.P.S. I love my new Truck!

Couldnt have been better. Bena always keeps me informed and her knowing my car so well helps alot.

Very attentive stuff! They will know you by your name! Theyve been taking care of my car for 5 years and I have absolutely nothing negative to say.

All staff are pleasant and accommodating. My car was serviced in a timely manner and was spotless when I got it back Thank you to all!

I have been a customer of MJ Sullivan’s for years. Recently, I had the extreme pleasure of dealing with a younger salesman, Sean Trafford. Sean listened to what my needs were, what bells and whistles I would like/not like, and other preferences for my new car. Perfect match. Sean is both pleasant and professional. He is extremely knowledgeable about each car the dealership has, how everything works in the vehicle and takes the time to make sure you know before you leave the lot. Should you have further questions after leaving, he makes himself available. He will definitely be my regular salesman for future purchases and will be highly recommended by me to my peers. Thanks again Sean for helping me out in this situation!!!!

Facility was clean and in order, all sales personnel were friendly and accommodating. I drove almost three hours for the car I was looking to purchase at this location (Genesis with color match I was looking for) and the car was ready and the test drive was long enough to really review the car. Jay, my salesman was knowledgeable and went through the car thoroughly. I am very pleased with my purchase and how the it was handled. I had a treatment done on the car before leaving (Armour all treatment) and Jay set me up in an office so I can do email and conduct work until my car was ready.I had a very good experience with the personnel here and I would recommend them to anyone looking to purchase a new or used car.

Great experience buying our car here. Would recommend.

Had to go here to get quote from Geico for damage done to our car by another driver when we were parked in a parking lot. Looks like M.J.Sullivan and Geico have a partner thing going.

Showed up to this dealership with the mindset of just looking, I didn’t want to speak to anyone as the reputation of car salesmen is “pushy”. I found a few vehicles I liked and went inside. James Parker took care of me and found vehicles within my price range and I was then given to DiAngelo Romney to look at cars. I was skeptical at first but the second we got outside, I was asked “What do YOU want”. The experience was amazing and they made sure I left happy. It was enjoyable and easy to understand the car buying process and they worked with what I wanted. Absolutely would recommend to anyone looking to purchase a vehicle!!

Enrico is the best! He really took care of me and made sure he answered every single question. I live 3 hours away and Enrico made sure to give me the best deal he could! Would definitely make the trip again! Definitely recommend

Fast service, friendly staff, I actually look forward to having my car serviced again here :)

GREAT CUSTOMER SERVICE EXPERIENCE! I love the car, most people were great, and service and price were great too. But the best part was after my purchase when I had some issues and questions about my financing deal, the owner, Bill Sullivan, called me to make things right. Very impressed by their responsiveness and customer service. A great car purchasing experience.

I had a fantastic experience buying my new Genesis at MJ Sullivan Genesis of New London. Every person i met there was helpful and polite. The owner, Bill Sullivan, clearly cares about every detail of the car buying process and answered my questions and helped me every step of the way. My salesperson, James Kirby, went out of his way to make my purchase smooth and quick. Finally, my final paperwork was done by J. J. Parker, and was quick and easy with no surprises. All in all, I recommend this dealership strongly and would absolutely buy another car from MJ Sullivan in the future - thanks for a great deal and a great experience!

Thank you to Mike Desmond for an effortless experience! Under extenuating circumstances and a bit of self induced stress, I was immediately put at ease with his knowledge and down to earth friendly demeanor. He was truly a pleasure to work with an asset to this dealership.

This was myself and my boyfriends first time buying a car and Israel was extremely helpful. He made this transaction extremely easy for us. Car shopping is always a stressful experience, but Israel was very informative and made us feel at ease. He made sure that everything with our new car and trade in was taken care of for our pick up date. This made the whole process painless. I would recommend this establishment to others. Looking forward to using our $500 coupon on our next car.

I liked them. Very decent. Theyre salesman sure, but they dont treat you like a sale

Excellent sales & service departments. My husband was looking for a decent used car & we spoke with Nick Lombard and told him what we were looking for and what we could afford. Nick found us a beautiful used car in our price range within 2 days. Between Nick & Eric in Finance, our purchase went smoothly and my husband drove away in his new car with a huge smile on his face. Thank you Nick for making another purchase wonderful from start to finish!!