What an incredible purchase experience! Huge shout out to Richard and the rest of the team at Caruso Piano Gallery.Before I purchased, I called with many questions about this piano that Richard took time to answer immediately. He provided knowledge and opinions when asked.Once the piano was purchased, it arrived at my doorstep in about half of the time we discussed on the phone! The team that delivered was quick, professional, and thorough.There was one minor issue in the piano when it arrived (squeaky sustain). Richard personally/quickly took time to make a video explaining how to fix it. A little WD-40 does the trick!5/5 stars no question!

Just bought a Steinway B from Caruso Pianos. Brian provided an amazing buying experience. Truly went above and beyond. No pressure sales environment and incredibly knowledgeable on the whole inventory. I cannot speak highly enough.

I wanted to buy a Yamaha U1 piano but could not afford a new one. I went online and saw the website and YouTube channel for Caruso pianos. The company introduction by Larry and Richard put me at ease about shopping for a piano site unseen. I called and talked to Larry and he was very helpful and informative. I called back the next day about making a purchase and talked the the Sales Manager Brian. He took the time to make a video demonstrating a couple of pianos that I would be interested in. He took care of the details in making the order happen.I have most recently been talking to Richard and he is amazing. He will do whatever necessary to create a satisfied customer. My piano took a little longer to be delivered due to snow in my area. I got frequent updates, always extremely friendly. When my piano arrived, it was beautiful and I could not be happier.Thanks for providing a tremendous shopping experience!

I bought a Yamaha U1 from Caruso pianos. I am pleased with the service I received and with the piano itself. They made the process easy for me, and they were responsive when it came to answering my questions.

Richard and his team are truly pleasant to work with! They are very knowledgeable, responsive and helpful. They made this online piano shopping experience smooth and painless, which is beyond my expectation. Piano looks and sounds great, would definitely recommend Caruso!

As a person who holds a degree in piano performance, to own a concert-quality grand piano has been a long-standing dream of mine. Due to space constraints and financial considerations, however, that dream went unfulfilled for years. I am very happy to report, though, that this all changed recently — and Caruso Piano Gallery was utterly (pardon the pun) *instrumental* in making it happen! I am now the proud owner of an absolutely stellar 7-foot grand that I initially saw on the Caruso website. I subsequently made the trek to Carusos New London showroom to try out the piano in question, and I am now sitting only a few feet away from it in my living room, as shown in the accompanying photo. I cannot overstate how helpful, knowledgeable, and easy to deal with the staff at Caruso were throughout the process. Rich was the specific person there who helped me, and his insights and assistance were invaluable in guiding my purchase. I wholeheartedly recommend Caruso Piano Gallery to anyone looking to buy a great piano. They offer an extensive inventory of well maintained, reasonably priced instruments and were able to offer lightning-fast, long-distance delivery on the piano that I chose. Five stars!

I was thoroughly impressed with the professionalism, expertise and follow through of Caruso in having my vintage steinway shipped acrossed the country. They are a top notch outfit! Strongly recommend them!

This place is 5 star all the way! I’d give it 10 stars if I could! This was the best piano shopping experience I have ever had. No one tried to sell u, they just let u find which piano speaks to u. I went in multiple times for hours and they never got annoyed with me. Brian is awesome! They’re all extremely knowledgeable and answered all of my questions in depth. I actually learned more about pianos just going in there. I couldn’t be more happy with the Steinway B That I purchased there! My piano sings!!! These guys are great!Thank u all so much for such a great experience! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

After 3 hours of piano shopping and driving, I didnt have any high expectations for the last place, but wow... I was so very wrong. Immediately after walking in, I could tell that it was going to be the place, mostly because of the great selection! They had a huge selection of Steinways, and some Kawai, but they had an enormous amount of Yamaha U1s and U3s. It was hard to find a Yamaha I didnt like! Finally, with some help from the owners, we decided on a U1, but the price still blew us away; it was considerably less than any other U1s we had found all day! The service was great, and with the huge selection, I just loved Caruso Piano Gallery.

Fantastic Experience so farI “can’t wait” to get my Pink piano!Larry, Richard, Brian and Scott.Informative, helpful and not “pushy”.They have answered questions that go beyond just the sale of their own merchandise.Kudos!Update: I received my pink piano today. (2/17/20) Honestly, the pictures don’t do it justice! It is stunningly beautiful! Everything I dreamed it would be and more.A few minor issues to work out but the team at Caruso could not be more responsive, fair and pleasant to work with!

I found Caruso Piano via online search while looking for a Yamaha U3 upright. Richard was very helpful in answering any questions, either by email or phone. Within a very short time, the piano was delivered to my home in NJ without any issues. If you’re in the market for a piano, I would highly recommend you visit Caruso Piano.

What a beautiful experience start to finish. Call ahead for appointment cause they keep odd hours, but once you get one you wont be dissapointed. They treated me like i was buying a 20,000 dollar piano even though i spent a fraction of that on an electric one. Totally class operation here.

Super friendly and knowledgeable staff, quick turnaround, beautiful piano. I don’t imagine I’ll be in a position to buy more than one piano in my lifetime, but if I were I’d definitely go back to Caruso’s!

This place is by far the best. There is a felt passion and pride in every ounce of their service that speaks for itself. Thank you again!

Amazing Pianos and for your perfect Melody

My 10 old son loves the newly acquired Steinway and Sons grand piano. He is looking forward to practice on this one.The people at Caruso Piano Gallery very helpful. Thank you all!

I called Caruso Piano Gallery to obtain and verify some information Id received about a Boston piano at Steinway Piano Gallery in Nashville, TN. I spoke with Larry at Caruso. I couldnt have been more satisfied with his honest advise and suggestions. I knew my students parent and I had been deceived by the information we were given about the Boston GP 156 listed as NEW. It was NOT new and had been used for a major piano event. It had scratches on the cabinetry and rust on 6-7 copper strings. It was manufactured between 2014-15. As you said, Deceat starts at the top. I regret that Caruso is in CT and not TN. Thank you, Larry for your honest support. You had nothing financially to gain.

I bought a Yamaha U3 from Caruso Pianos last year and was very happy with the whole process. They were very easy to communicate with from start to finish. The piano had to be shipped across the country so I appreciated it being shipped for free to a local rail hub even if I had to pay for local delivery from there. I will definitely take advantage of the lifetime trade-in when it comes time to upgrade!

UPDATE October 5 2018: Richard Caruso promptly called me the day after I posted the review below. He apologized again, and very willingly reimbursed me for my travel expenses. I feel this was the ethical and right thing to do, and am glad that he made things right with me.Original review: I flew in from Chicago to try out a Steinway B I had on deposit. The staff knew of my travel plans, and were very hospitable and welcoming. The piano, however, was noticeably out of tune on my arrival. While more accomplished pianists might not have seen that as an issue, it completely stopped me from getting excited about the piano. No sale for them, no new Steinway for me.They were apologetic and realized their mistake when I pointed this out, but were unable to get the piano tuned while I was there.This is a shop with perhaps good intentions, but they completely dropped the ball in this instance. Im writing this review because I dont want this to happen to anyone else.

We were looking for a smaller grand piano, with not much of an idea of what would work for us. The folks at Caruso were knowledgeable and patient as they educated us during the process. They were also very responsive to our evolving view of what we wanted. Ultimately, we fell in love with a restored Steinway with a player and could not be happier with our purchase. The instrument was exactly what we were looking for---a classic look with incredible sound. The experience was exceptional from the moment we walked into Caruso, through the piano being delivered to us and subsequently when we had questions. Thank you for guiding us as we made this fantastic addition to our home.

Excellent experience! Mr. Caruso treated us with exceptional care and went over and above with arranging for shipping! Absolutely love the Steinway B we purchased. Looking for another grand piano for a church near us that was hit by a tornado... Carusos is at the top of the list for my piano search.

It took a giant leap of faith to purchase a piano online but I was not disappointed! They obviously know the secret having been in businesssince 1929! The best prices coupled with stellar customer service. A wonderful experience through and through. I got exactly what I was looking for at a price I could afford! Also the very best reviews for online piano purchasing. There is a reason for that! Glad to add my review and thank you so much again for your help in finding my dream piano!

You guys are the best! Yesterday after work, I spent every minute of my afternoon and evening, enjoying my new piano. It sounds even better than the online video! It also looks gorgeous in our formal living room! Making a large purchase without a trip to CT was a piece of cake. You and your company have provided outstanding service.I will highly recommend your company to any of my friends and family who see my piano and express an interest in a piano or the great QRS PNO3 system. The combo of your piano and the player system is the best thing I have ever done for myself! And I’m so glad I chose Caruso Music to make my lifelong dream come true.Many thanks to everyone at Caruso Music. I’m truly a very happy and please customer.

Really good experience working with them, I was a little scared ordering from the west coast without playing the instrument, but they were helpful in describing it and Im super happy with it! Thanks a bunch :)

Friendly and knowledgeable on the phone; Provided a high quality video of our piano after tuning since we were buying from a distance. Piano was delivered exactly as promised and looks and sounds great. A pleasurable experience from start to finish.

Great group of guys here! I spoke with Richard, Larry and Brian several times as we were purchasing a piano for our mother. They are busy folks but made time to answer my questions. Its a little unnerving purchasing a piano over the internet but so can be completely comfortable with these guys...you dont stay in business for 80 years by being dishonest! You can trust these guys with your purchase and with the price!

I highly recommend Caruso Piano Gallery for anyone considering the purchase of a piano. I was somewhat leery of buying a piano over the internet, but Richard and his staff went way above what I expected of them to create a very pleasant sales transaction. From making videos of the piano to keeping me updated every step of its way from their store to my door, they earned my praise and repeat business. Thanks a million!

Excellent service, professional, friendly staff, free delivery. Very happy with my experience.

Amazing service, always responsive and went above and beyond to make me feel comfortable with my purchase. Piano arrived in amazing condition beyond my expectations. Cannot rate them highly enough.

I went to their store and also called them multiple times showing interest in one of their pianos. Despite the fact I showed interest and called/messaged multiple times on a piano, that piano was sold to an online buyer. There was no follow-up or a courtesy call to let me know that the product I was eyeing was gone or was about to be sold.Nevertheless, I think that they have a good variety and a great knowledge base on pianos. I wish they were a little bit more responsive and courteous as buying a piano is a big purchase and takes time and thought.EDIT: After my initial review, Caruso Piano contacted me and let me know that they have not reached out to me due to not getting a piano that was comparable to what I was looking for. Which is understandable. I truly appreciate them reaching out to me. I have to write that I learned a whole lot about piano buying from them when I first went to their store. I wish them good luck and hope they continue to be successful as a local business.

I was very uncomfortable purchasing a piano without playing or visualizing the instrument. Larry shared his vast knowledge during several phone calls, enabling me to feel more confident in this significant decision. My GC1 arrived at my Virginia home and Im thrilled! Thanks Carusos!!Kay Asher

Buying a piano while being outside of the continental United States seemed to be a somewhat difficult experience. Being quite exigent, I began looking at various options through the Internet, when I found the Caruso Piano Gallery webpage. I looked at the preowned Grands and was impressed at the extensive selection of quality pianos available and their competitive prices. I had been looking for an American-built Baby Grand and a Baldwin Model M was available. This was the instrument I was looking for; it had a fine tone and was in mint condition. I called and the response I received was fantastic! These people are top notch. They showed the highest level of professionalism. After sealing the deal, they coordinated everything to make the delivery of the piano to New York City a complete success. If I were to buy another piano, I would look nowhere else.

I purchased a used U1 3 years ago from Carusos.Please be aware: these are GREY MARKET pianos. They were originally built and sold in the Asian market. You will have proof when you remove the knee board and see the holder for the lease agreement. And due to that fact, the wood of the pianos is dried to standards for Asia. Not the U.S. or Northeast U.S.I do like the piano, BUT I and my piano technician are having a heck of a time keeping the damper pedal from squeaking BADLY.I had the piano saver system installed almost immediately. It has helped the piano hold tune very well.But because this instrument was not built to the specifications of an American instrument (or North America) it is expanding very badly from the humidity.I have a dehumidifier in the room with the piano, no heat or doors or windows near it. And I have my technition here AGAIN trying to shave down the knee board to try and eliminate this terrible groan/squeek.My opinion? Buy a piano through a local piano tuner/technition or through a referral from a tuner tech. If you are going to purchase one of these grey market instruments bring your tuner with you. Pay them for their time and have them tune the instrument you choose BEFORE you give Carusos your money.

Caruso Piano Gallery is the best!!!!!!!!!!! Sold our piano quickly and at a great price. Very reputable, honest and professional people. Highly recommend.

Piano is great, they were always very quick to respond and the shipping was faster than promised.

Never bought a piano long distance before. Couldnt be happier.

Crazy to have such a gem of a store so close to home.

I couldnt have asked for a better experience.

Pianos and professional keyboards

Nice