Very helpful people are knowledgeable and always understanding. Hard to find a cellular service in this area with this type of service. As for the actual cell service pretty good all around.

I ported over a phone # from another carrier to join a AT&T family plan, and purchased a phone on the AT&T website. Easy! Everything was completed and I just had to come here to pick up the phone. I arrived and was told that they didnt have my order, even after me supplying the order #. They eventually found my order but said they were going to cancel it and redo it. Suspicion set in immediately.After almost an hour of frustratingly waiting, I was told everything is all set. After 5 days working just fine, my phone is now suspended, and upon further inspection, they charged me full price for the phone instead of the sale price I had purchased it at earlier that day, they added they more expensive plan, AND they tacked on a $15/mo protection plan none of which I was asked about.I strongly suspect that they canceled my original, complete and successful order just so they can get compensation through their store, as the sales rep made a couple comments during my time there to his coworkers along the lines of As long as theyre getting it through us I dont care.Im still on with AT&T support, 2 hours in, trying to get this SIMPLE issue resolved.My advice is to try your best to do everything on your own, via the website, and choose ship to you and not store pickup.

All the employees are very professional, caring and helpful at this location. I always go here and they always give the best solutions.

Very nice people. Great service. I felt as though all of my concerns were addressed. I am excited to be back with the AT&T family!

When I bought my phone I was charged for services that were never explained. So I brought my bill back to the store after spending 30 minutes on the phone with AT&T. The manager, John, had to send my information to his manager. I texted him three times and was told to come back to the store. When I got to the store I was made to wait another 30 minutes plus. I can’t say that the service was professional. I think they were understaffed!I’ve always been very happy with AT&T which is why we’ve been customers for so many years. This was really my only negative experience.

I had a great experience visiting this AT&T store. Matthew was wonderful, very helpful; and went above and beyond. I went in for a new screen protector and ended up walking out with a discount on my family phone plan. I recommend this location to anyone in the area!

Jonathan had the best customer service and explained everything in detail, very helpful with upgrades and thorough explanation in the process! Natalie was also great with the customer service. Thank you so much

I went in to get a new phone. My sales rep Tyron, was superb. He was able to get me my phone, knew all the plans, and found the best fit for me. In the mean time, he also was able to help other customers with small problems seamlessly. Tyron is polite, knowledgeable and everything a service rep should be.

Customer service was top notch very friendly kind and great help.

I had a phenomenal experience at this location, Danielle and Amber were an absolute delight to work with. They were knowledgeable, friendly, patient, and created a very welcoming and comfortable experience. I will continue to go to this location with staff like this, a significant improvement over past trips to this store.

Amber was amazing! Despite the system crashing and numerous phone calls that ensued as a result that havoc the crashing caused to my account she remained professional and courteous. Amber has the patience of a saint. We will definitely be back.

Great experience with the store manager Matt and sales associate Kyle helped me with everything I needed. They both made sure I was happy with my purchase and even helped me save money. Will continue to come to this store !

MATT IS THE MAN. Cannot stress this enough. We went to three stores in the same day. He gave us exactly what we needed to know. Easy and painless. If I could rate 10 stars I would. Go here, ask for Matt. That’s it.

Danielle (Manager of the store), Jon & Amber are a great team. Very friendly customer service. Would highly recommend using them if in the New Milford area.

Back in December I ordered an phone XR online for “2 hour pick up” at this location. I never received an email saying the phone was ready, so the next day I go to the store and they say the phone is not ready and ask me to come back later. I come back later that day and they say that because it’s been over 24 hours since I ordered it, my order has expired and I have to start again. So the store manager upsells me an iPhone 12 instead. Later I find out that the at&t store opened TWO accounts under my name and charged me for BOTH phones, even tho I obviously never got the iPhone XR. It’s been 4 months of countless calls and hours speaking to at&t representatives explaining this situation and they STILL have not rectified this problem or erased this balance. This has been the worst experience and I certainly regret switching from Verizon to at&t.

Walked in the store looked around for a bit didnt see what I needed and walked out unattended (ignored)

I walked into the store and visually looked around saw a sales representative and no one even greeted me at all there was no hello can you wait a minute and Im handling other customers very poor service so I walked out and went to cricket.

This AT&T store is by far the best AT&T store I have ever been to. Matt the manager is a great guy, easy to work with and makes the process very easy and enjoyable. Thank you to him and his staff.

Michael k. Was Patient and extremely helpful in finding us the best upgrade deal available. He made the process easy!Great store great staff!

Very friendly store and super helpful! Thank you Wilson for answering all my questions and finding the best deal for my family! You and your coworker made it a fun experience!😊

My mother bought a brand new iphone a little over two weeks ago. The charger that it came with stopped working. Mind you, she keeps it one spot where nothing can happen to it. So after two weeks if the charger stops working, it clearly was just a faulty charger.When she went to exchange it out, she was told that their limit for exchanging items was two weeks (she only missed this deadline but a few days). She continued to explain her situation. She asked to speak to the manager who was not just unhelpful, but extremely rude.So at the end of it all, my mother has to drive to Danbury to exchange this charger. Danbury was extremely helpful. What happened to customer service? Just take your business to a different att store in the first place.

They have friendly staff people and I was able to make the changes I needed for my business account. Store manager Tiepla went above and beyond to help me. I nearly spent 2 hours in the store but the time flew by as it a pleasant experience. I highly recommend this store as a stop to go if you need 5star help. I will definitely be back here in the near future once I decide to upgrade my phone.

Amber was amazing!! I went from upset to extremely happy in minutes!! Thank you!!!

Friendly Knowledgeable staff. I went in, as is often the case, expecting a sales pitch and feeling like i would get the skirt around my more complicated questions but the staff was awesome, and really listened to my questions and gave me straight answers. I didnt feel like they were trying to hide anything or sell me something, they were really just straight and honest with me, which was a big relief. We ended up with a great deal, and without even asking they helped me find the best current deals they had going for our needs. Anthony and the manager that was on (forgot to ask for her name) were both really great, glad we went in instead of trying to do everything myself online, definitely had a better experience.

Eugene was really good with a recommendation for a new plan! Thank you so much Eugene. You rock!

I loved how everyone was laughing and making jokes. No one was quiet. There was laughter and joy. I felt like it was normal in the world again. There was no such thing of the pandemic in that store. Besides the masks we were wearing. I will love to go to that store again and will go back.

John was an excellent attendant and great to work with great guyJim from maine

Tiepla was a wonderful help to me today. Technology is difficult for me, and she was very patient with me. Absolutely 5 stars for her!

Mike was awesome. Fast, efficent and friendly very knowledgeable. Made everything easy and as quick as possible.

My wife Heidi and I went into the store on 169 Danbury Rd. new Milford Connecticut we were greeted wonderfully by Tiepla Nelson she was a sales manager there at the AT&T mobility she was extremely pleasant kind informative and very helpful to my husband and I. We will always want to go see her when we go into this particular store I can’t even tell you what a pleasure it was. We were waited on right away she listen to the both of us as we’re a little bit older and we’re not that very savvy with the phones but she went out of her way to explain everything and always being so kind . Thank you very much and we will always do business with your store! Thank you Tiepla!!!! Be safe and have a wonderful summer!!!!

Wilson at New Milford CT ATT Store is a rockstar. Fast efficient and supremely knowledgeable. Crazy great service!

Mike at New Milford AT&T Store was so helpful. I cant thank him enough. He went beyond the call.

She was very helpful and knowledgeable

I have never had more friendly, helpful, and understanding service at any AT&T store. Chris was there when I needed help the most, and stayed after hours to make sure I was equipped with a working phone before going on vacation. 5+ star rating for Chris.

I worked with Anthony and he was very professional and knowledgable. I had a bunch of problems with my account and bill due to a previous at&t rep, and Anthony was able to fix my billing issues, and then even get me a brand new phone while helping me save money on my bill!! Big win for me!

I have visited this AT&t location on a fuel occasions. They used to be located in a different shopping center, but they moved in the past few years when the new location was built in the center area of New Milford. This is a great location, very easy to say from the side of the road, especially with the signage. I knew the manager, I believe he still works there because I have seen his car around town. Hes an excellent guy, very helpful, very technically proficient. I always get the answers that I need by answer the store, and they generally have the items that I need when I go there looking for something specific. If I need AT&t products or AT&t service this is generally where I go.

I walked in and was helped right away by Mike. Upgrading was easy.

Great service! Highly recommend!

Great service, Eugene was very knowledgeable and helpful.

Very helpful and didnt push anything on me that I wasnt looking for

Always have a great experience coming to this location.

No experience with store. I need to change my carrier, and thought about going to this ATT. However, after noticing that they dont respond to unfavorable reviews, Ill go to Verizon.

Tasha was our salesperson she was very helpful

Great team at the store.Chris went above and beyondThanks again Chris.

Very good service and when I had a issue with my phone they fixed it right away

Awesome staff, professional, and fast in and out.

Mike was very helpful and knowledgeable.

Tiepla great job .

Best wireless experience ever! FAST, FRIENDLY & KNOWLEDGEABLE.Thanks!Side note: Just returned from Europe and my international service was perfect! I got the correct plan for email, text and voice!

I just wanted to take a moment to say Thank You to Dean again for such SUPERB customer service! Not only was purchasing a new phone seamless, he answered all our questions PLUS took the extra time with my son to help him with his questions too.

Great People at this store.

I like you service but I just g I ta monthly bill for 150. Are you kidding me? I was going to oick up your TV service but for reasons stated I am rethinking that.

Sold into unlimited plan with direct TV and quoted a much lower price then my bill reflected. Low knowledge staff. Unhelpful so I had to turn to better business bureau to get off DTV contract!! Beware

Super friendly staff that is very helpful and accommodating. Have the latest tech with al the knowledge to set you up.

Poor information on international roaming and service options, more interested in selling a mildly discounted package than in trying to identify better options to lower the extraordinarily high rates when traveling. Not interested in customer feedback.

Excellent employees the manager Andre is very good with his staff keep up the good work..

IT staffing the store were very well knowledged personal and easy to deal with

Great service, great deal

The back fell off on both my galaxy and galaxy orbitThey both use the same batteryBecause the back fell off the negative side if facing the battery upper rightSo i gorrilla glued itFresh and dandyFor nowSoon ill need a new batteryFor your consumersConcerning word of mouthNeed to see the sytem interface of lost backsNeed to see the end userFor T share holders

The volume when I was on my phone was very low went to settings and checked the volume was up. Went to ATT in New Milford. I told Tom my problem and told him I already checked my volume. Not trying to attempt to even look at my phone told me it was old and needed a new one. Being annoyed I asked him without looking at my account how he could tell me. I told him to bring up my account which he wasnt about to do. I had a few more minutes this to go. Left there and went to ATT in Brookfield, Ryan helped me fixedmy phone and left there in a matter of minutes. Ryan was very helpful.

Awesome customer service!!!! Thank you!!

Jeff was extreme personable and helpful.

Stores nice and clean .great location dean was very helpful . the lady manager seems under qualified andI thought she was the new helper . my particular process took a little longer then ussal and she came over making comment about how much longer it was going to take. kinda rude. looked at me like i was crazy when I asked for water. the accessories are marked up thru the roof they are kinda pushy about trying to get you into extras and you can tell they get bummed when your like nope no extras no watch no direct tv and hell know i dont want a 45$ screen protector. i can get for $3 on ebay.

Love it their, its not as busy as the mall, great customer service, love coming to this new At&t store!

Very nice store with a great selection of phones and accessories.

Well versed and helpful staff

The sales people are really nice, but it seems that every time I go in and complain about my bill they find another little discount i should have had all along. Really? Not fair, ATT&T. Not fair.

Okay store. Experience completely depends on which staff you work with.

Great service if you do not have to wait so long in long lines.

The customer support there is the best!

I used to like this place surprised when I was told to go to the Apple store just passing the buck

Great knowledge friendly crew

Wonderful people in the store, however they are under staffed and it is impossible to get them on the telephone.

Had what I needed

Loved it

Great fast service

Brian is awesome

Good service

No wait

Great service

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