The best service, great staff and very professional quality work. I highly recommend using their services. The text message updates are great and extremely helpful

The staff at Gerber were professional in discussing with me the timely process of my vans repair. I received text up dates and my van was repaired and ready for pickup as stated. I would recommend Gerber to anyone who is seeking professional, caring service for the repair of their vehicle.

My first experience with their service was horrible. In Tuesday 10-The two ladies in the front working as a customer service are not professional. I asked them to paint the personal door caps. They said when it’s ready they gonna give me a calls but they did not tell me exactly the time or date. They just sit there and let me stand to wait like an hour. I asked when it’s gonna be finish then they told me it’s not gonna finish until Thursday? So why they didn’t just tell me that way I can take care other business ? They never give us an actual time to comeback, and the two ladies were giving an attitudes . They act like they don’t like to talk with me. This is gonna be my last time with this business

Excellent Ive used Gerber collision center 3 yrs ago, still doing a superb job.

Excellent work both times Ive used them. Staff is friendly and they are next to a car rental.

Poorpaont chipped off with in 6mo and he would notfix it

I Highly recommend this place. They did an Excellent job repairing my car. Kept me informed on the work when it was being done and very professional. Im very pleased with the results.

I dont typically give reviews of any kind unless I have a particularly spectacular 5-star experience but I hope no one has to endure an experience as stressful and absurd as I did with Gerber this week. I had my car towed from an accident scene to Gerber on a Sunday. Expecting a collision center to have a secure after hours drop off location available I sent my car along. The voicemail box was full so I called ASAP Monday morning to fill them in and request an estimate. I was informed that they could not find my vehicle. It was over 2 hours until they called me back to inform me they had found it. It was outside their gates because they do not have a proper place to drop off a vehicle after hours. They charged me $50 to bring it 20 feet inside the gate! On top of that they did not give me a proper estimate until late Wednesday because they claimed my insurance company needed to look at it even though I told them on Monday morning I would be paying out of pocket and only had liability. When I requested an estimate of just the mechanical needs I was promised it would be inspected Thursday morning first thing. I had to call them 30 minutes before closing on Thursday because I had yet to hear from them. All this time I was without a vehicle and they were unable to provide any kind of rental to me. Their estimate was way overpriced and after the poor service I had and being told they would be unable to begin working on it for 1-2 weeks, I towed it across town and was able to have the work done cheaper even with brand new parts. I expected better out of a company with so many locations and 4 star ratings on Google but I can assure you they have lost all my business and I will be warning all my friends to steer clear in the future.

No service from them for at least 3-4 weeks, cant relia on them for now

Their quality control needs improvement. (1) When my car was returned after completion, there were two significant scratches on a newly painted panel. I had to leave it an extra day but they did pay for the rental. (2) Their technician had to disconnect a liftgate switch to do the repair but did not re-connect it. Had to come back and sit in their waiting room while they fixed this. They did admit to the mistake. (3) One of the painted panels has a rough orange peel texture. It was too much trouble to fight with them on this, too..... so I leave it as a reminder to go elsewhere.

When you were looking at your phone and hit that car in front of you. You know you were looking at your phone but you gotta fix it anyways.

It was a delight doing business with Gerber! Demond was my estimator and he was wonderful. Car was done well before expected and looked just like new. I appreciate you all!!! Will refer people to you guys all the time

Great service and work as always.

All I can say is wow! Gerber collision is the place to take your car if you need body work done especially after an accident! Mr. Tony is amazing!! I brought my car here in pretty bad shape after a wreck and a whole different state and they immediately got my car in due to having Geico insurance. My car was in pretty bad shape. The whole passenger side was messed up pretty bad and needed a lot of attention. I was put in a rental car through Hertz off of Convention Center boulevard and they worked on my car for two weeks. when I got my car back I couldnt believe how beautiful of a job they did! My car had been newly repainted on top of all the fixing they did due to the Collision. Thank you so much Gerber Collision for everything that youve done for me. I really appreciate yall! Make sure you ask for mr. Tony if you have any questions about your car! Thru do amazing work here!!

Had my car taken here for front bumper work. The guy Tony told me about the warranty and if I see anything thats not right contact him. I noticed that one side of my bumper looked like it was slipping. Ive called and emailed to no avail...06/11 Update: After I received an response on this post I was immediately emailed by Tony. He told me to bring my vehicle in to resolve the issue. Upon arrival Tony explained to me why the issue occurred. It took less that 30 mins for the repair. I was assured that if the issue occurs again that more serious measure for repair will take place.

I had awesome experience

Good customer service

The insurance people that were there were kind and had a warm personality. Who ever is working answering the phone needs to up their customer service skills though. I called twice on separate days asking to speak to someone and all she said was that they were busy with a I dont care feel in their voice, they didnt offer to take a name or number either time. I work in customer service/hospitality, you dont have to care about people,but if youre at work you should at least pretend to.

They do great work,they work with u and they r very freindly

They did an excellent job on my broken window. Very happy with my experience with Gerber Collision!

Great service 👏

PLEASE read other comments & reviews. Yes, they have “resolved” prior complaints because by State law they HAVE TO! This is by far the absolute worst place to bring your vehicle! Listen & read all reviews. My thoughts are they have a substantial number of dissatisfied customers but no one wants to take the time to put it in writing. I always enter reviews for complimentary reasons and stay away from negative. My gut was telling me not to bring my vehicle because of reviews but gave them the benefit of doubt. My insurance is paying for all the damages & they have been helpful. Enterprise even said “Gerber” keeps them busy. Enterprise always provides EXCELLENT service! The collision company is welcoming upon arrival but no follow up. I had to call this morning to confirm only to find out Tony is off today. On Wednesday Tony was more interested in lunch break than ordering a part for the repairs. Tony did not even extend me the courtesy of replying to my email, which I repeatedly requested while I was there. Thank God I was able to experience this before leaving my vehicle for simple repairs. Now I have to go back to the drawing board & start all over. Kenny called only because I left a message early this morning with receptionist. Kenny discussed “the issues”, Tony did nothing for last 2 days, etc. Told Kenny I will not be bringing my vehicle because “Gerber “ is already discussing and speaking TO me about “issues”. With all respect, if we already have “issues” BEFORE then cannot imagine what the end result would’ve been. Kenny replied by saying “that’s fine” and didn’t even care about customer service, lost revenue, for the company. Do not be fooled by their initial 1st impression!I can presume the owner is wealthy enough and does not need additional customers. Therefore BEWARE! Very unprofessional and obviously doesn’t care about how and who he employs to represent his business.

UPDATE: Since my original post, the manager reached out to me to bring the car back in. I just picked up the car and they were able to address the issue with the hood. Great customer service!Original Post: I brought my car here a couple of months ago for a minor fender-bender. Paint job so far is good. But it stops right there! When I picked up the car, there were a bunch of seals that were missing. After I brought to there attention, they ordered the parts and I had to go back again to get them installed.My main issue with this shop is attention to details. When I received the car, the hood was not aligned correctly. They tried to adjusted and they made it worse. There excuse was thats how the car came from the factory. They even insisted that they can take me to a dealership to show the same thing on new cars.Since then, I have looked at new and used cars similar to my model and all of them had their hood perfectly aligned, just like my car was before the accident.Just to add one more thing, my interior was covered in dust, as if the door or window was left open while they were sanding the car next to it!If you are looking for a quick repair, this is the best shop for you. If you are looking for detail and accurate work, search some other shops.

My car got hit while parked and needed the side repaired. They took about a week and a half to fix it. It looks perfect. You cant tell that anything ever happened. Very happy with the work. Oh... and it has a life time guarantee.

They are pricey but do excellent work with a warranty

No stars if I could. First, I came to pick my vehicle up, and there were still scratches from the accident on the lower part of the drivers side panel. They fixed it within 5 minutes. Second, a week later I notice that my $700 window tint job had been scratched when they removed my door, AND they left tape residue and tape on my car. They were terrible at following up with me and I had to call THEM to get status updates (multiple times) on when they could give me a check for the tint replacement. Horrible attention to detail. Would not recommend them for anything.

Used them for a fender bender with my Kia Soul. Communicated daily through their text message system on the status of my car, gave me an estimated pickup time and date and completed everything on time. My car was returned spotlessly clean and the work was perfect. Would absolutely use them again.

Took excellent care of my and my poor k1500 pickup truck. Will be going there for all body and frame work from here on out, and so will my friends. Knowledgeable staff and really great technicians who go the extra mile to get you back on the road.

Had a great experience with them. It was very nice that I could pick up my rental car in the same parking lot.

Staff is very friendly and helpful.

Exceptional service that seems to be missing in so many businesses these days due to cut backs.We are all trying to do more with less.This place is either doing that or they are staffing their place with enough courteous and quality people to do the job right the 1st time.Kudos to Mr Boudreaux and his team!

Im adding another star again because Tony bought a brand new spoiler and installed it with no additional charge. I dont think Gerber made any money from my spoiler paint job since the new spoiler might have cost more than what I paid them to repaint the original one. So it took awhile, but Tony/Gerber took care of any problems.Adding a star because Tony fixed the white spot problem - apparently it was just overspray from the neighbor painting - and the tiny hole in the seat. Now theres a new problem - bubbling of the paint on the spoiler, which I was warned might happen since they said the first two times they painted it, it did the same thing. The previous owner of my car had painted it with spray paint, which might have eaten into the plastic, and even though they sanded it down well beyond the spray paint layer, it effected the plastic farther down? Weird. Anyway, Tony said hed find another spoiler. By the way, Kenneth never called. I called Tony, and thats how the issues above that were fixed got fixed.They were nice and easy to deal with, but I had a few small problems and then a bigger problem. The small problems... First my car took a few days longer than expected, which didnt really bother me at all. When I got the car back, it looked good, except they hadnt vacuumed the passenger seat and there was something spilled across my console. There was also a minuscule hole in the passenger seat from where a welding bead burned a hole in it. I pointed this out, and they cleaned the car right away. I was told an upholstery repair guy would call me the next day to mend the hole. I never heard from him. I let it go because the hole is so small.The bigger problems were that several days after I got my car back, I noticed the new paint they put on is slightly darker than the old shade. Its the type of thing you only notice if youre looking for it, and even then, Im not sure most people would see it. OK, so I was just going to leave it, but now tiny white dots are coming out in the paint. This is definitely noticeable, and it needs to be redone.

Just got back my car. Looks great and drives even better. Thanks for the timely service.

The work was well done. It took several days beyond the expected finishing date.

Didnt do good job on dent in door,, Tony was very nice and went above and beyond to get my doorouldimgs painted for me

Staff was very nice - but we were disappointed to discover some items we came to recover from a totaled vehicle were missing. Sorry, but those type items cant grow legs and walk off on their own - and we know those items were in the truck because we took pictures before it was towed. Sadly they didnt even offer to replace them.

My car was done in less than 24 hours. The quality of the work was exceptional. I have also used Gerber in Nevada and had the same quality work done.

I cant share anything right now because I still dont have my vehicle back. Gerber has had it since November 21, 2018.

When I arrived to drop off my car I told the woman at the front desk I forgot my estimate. Her response was Im pretty sure I asked you to bring it when we spoke on the phone. She then asked for my claim number so that she could look it up.When I picked my car up they informed me that I had to pay my deductible, which was not the case. It took them looking up my claim number and me calling my agent to find out that they had misplaced the check my insurance company had sent them.

The guy at front who possibly owns the place could use some customer service training, but the staff did a great job.

Horrible Work - Kept my truck 7 days. Put the wrong size tire on then did not want to realign it with the new tire. I had to get my insurance mgr to call and deal with them to get it done correctly. I have been hearing a sound for months when I turn my wheel all the way. I brought it to Firestone today and they said that the last alignment I got (GERBER), did not tighten the control arm and that is what has been making the noise. I paid Firestone instead of dealing with the incapable people at Gerber Collision.

Tony and the crew there are great, have brought in my vehicle twice and both times have been attentive to every detail as if the car was their own. Would highly wreck-a-mend then to anyone

They compleated a very professional body repair to my Toyota. I was kept me informed of the progress, in a courteous manner.

Very well pleased. I was happy to see a job well done.

Gerber Collision and Glass is a standout in customer service and in the quality of the auto repair. I got timely and frequent updates on the progress of my car repair.

My car was a mess. Nothing has been rite. Things shifted back leaks after they replaced everything. I would never go back or recommend this to anyone.

Great service. Quick turnaroud

Staff is very nice, but rhey dont have the equipment needed to fix cars, which it doesnt make sense. Gave stimate about how much would it cost to fix my car without even attempting to see it.

If your all about the insurrance this is the place for you. But being that the insurrance and bodyshop are in the same place. Hum something not right. From the time i got there the worst experience began. They act like your friend or act nice but the people i delt with were liers putting on a front. From my insurance adjuster to the bodyshop estimator to the lady behind the counter.. I found out my truck was ready because enterprise rental called me.. Really!! I was supposed to get text messages with status of truck . only got one saying that i would get them and never did. My head light is still not fixed. I would never recommend this place to anyone. Matter of fact i tell people not to go there. But in fairness the body guys do good work. Just would be better if you can talk to them direct instead of going through all the bad attitudes i delt with.

EXTREMELY PROFESSIONAL

They are good and fast, you pay the service overall

Not very friendly picked up my truck and it was dirty inside.

Painted my front bumper assembly the wrong color and couldnt adequately perform analignment...

These guys know their craft.

Great service from Steve

I got the job done well

Rudest receptionist Ive ever had to deal with

Quick efficient friendly service

Rather disappointed in quality.

Busy but efficient!

Well done job!

Helpful and easy

Would not use them again

Pros.

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