Excellent selection of black hair care products and makeup for women of color. They had the new Tracee Ellis-Ross Pattern Line, Shea Moisture, Juvia Makeup palettes. Clean organized store. The sales people made this a pleasant shopping experience.

Staff was and is always friendly. I required help this visit attempting to purchase a new brand of foundation. The sales lady was super friendly and answered all my questions.Although I understand testers arent allowed during covid times, testing products always helps me decide. I do like the return policy in place that you can return for a refund or exchange if the color doesnt work.I had a hard time finding prices of many items, especially the clearance section.

The girls are so helpful, awesome and sweet! Rather the ELMWOOD location, they have a lot in stock as well. 10 stars

The elmwood store found a product for me at another Ulta.And had them hold it. I was so impressed at the service. Love !!!

Beware prices on the shelves aren’t correct. I bought a mascara ($8.99) and a foundation ($12.99) and I got charged $10.99 and $14.99, respectively. When I showed the prices to an employee, she said both tags were wrong and that I got charged the right amount, that’s it. I don’t know if that’s a regular business practice but I don’t appreciate false advertising, so I won’t be coming back.

I have visited the salon and brow bar, both experiences were great! Paige did a phenomenal job on my hair. She is very sweet, listens to what you want and knows how to cut!

Only giving a 1 star because of the customer service. I was looking for something specific, and tried to look for someone to help so I could find it faster. I ran into an associate saying Hi, do you work here? I asked simply because I couldnt see a name tag. She said nothing, but looked down at her little apron and flipped it motioning she does work there, still not opening her mouth. I could then tell how deeply she enjoyed her job. She was a little larger set with reddish hair and glasses. Couldnt tell you her name, since like I said she wasnt wearing one. The associate greeting customers walking in was friendly, as well as the cashier. However, because of ONE associate, I will never come back to this location.

Don’t waste your time! They never have anything in the store even when it says they do online.. save yourself a trip and order online or elsewhere.

Always excellent customer service. Extensive range of products and price points.

Totally a great place to shop. Store was clean and employees very helpful.

Had a great visit with Leah at the salon! She was super professional and fun! Did exactly what I asked for and more!

Employees are very nice and ask if you need assistance! I had no problem finding what I needed! Very clean and relaxing environment!

I HATE IT SO MUCH it ruined my eye lashes someone need to help me fix it do try her

Friendly staff helped me find what I needed quickly. Pleasant experience. Thanks!

Store always looks like a tornado of ppl came thru. Tons of useless staff members just standing around gossiping ignoring customers. Ive never managed to get a question about a product answered nor been treated with the slightest resembalnce of customer service any of the times Ive been in (and Im a super easy customer). Lost my business for good. I also know a hairdresser that worked their briefly and was very poorly treated.

Didnt even acknowledge me, and when I asked a question the representative did not even look up at me from her phone, and she was just clearly texting someone. The costumer service here was unprofessional.

Very disappointed with my experience at the salon. The only reason I gave 2 stars is because I initially liked how everything looked. It wasnt until I left I noticed that she left some bleach in my hair. It was already dry and crusty at this point from her blowing it. Now a portion of my hair is LIGHTER than the other. My head still felt itchy after she washed my hair. I had to go home and take a shower to REWASH my hair. She kept whipping my hair over my face hitting me in the eyes more than once. I left with coloring on my face from the shampoo or whatever she used. I also left looking like a frizzy mess which I didnt care too much about, as I can just style it myself, but for 150 bucks, youd think it would be styled somewhat decently. Will not be coming back to this salon.

The staff is not helpful and look at you like your stealing, i just dont like this store, and if your black good luck if they even acknowledge you.

Worst experience I’ve ever had at an ulta. Sad that the management and customer service is extremely poor.

Really nice staff. This location is nice. Great marked down holiday items too.

This is the worst Ulta Location. The Salon people are not experienced enough. The shelves are rarely ever stocked. And the staff are the laziest people who can’t even do simple math at the register. Example:Me: I’d like to use this $10 off $40 purchaseCashier: It has to be a $40 purchaseMe: Yes, my total is $88.Now annoyed Cashier: It has to be a $40 purchaseMe: $88 is more than $40. Twice over, actually. Smacking gum and flicking nails Cashier: It has to be exactly $40Me: The coupon says :$40 or MORE. would you like to just scan the coupon insteadOf arguing with me?

Went to this location and was met with better results than the Clearview locale.I purchased the Tammi and makeup revolution eyeshadow palette.It was easy 2 find, the employees greeted me immediately upon entry, no1 hovered about me and when questioned about an advertised sale no1 was like what sale.Anyway the cashier was extremely friendly and my receipt says her name was MARIAH. Really sweet,nice,personable and engaging. She made my visit FANTASTIC!

This is my favorite Ulta store ever. Amazing selection. Last week the staff was also super helpful when I was looking to get my eye makeup done for an event. They were patient and helpful with my hopeless self. If you need anything beauty supply related, this store and staff are the greatest.

Everyone was so nice and so helpful... But the security lady made us feel so low.. she followed us around the store as if we were going to steal.. it was very rude and idk if Id return to that store to much because of that( thats the only reason). But everyone else was super nice and the guy that was working helped my niece out so much so Thank you very much!!! and it was the day after her birthday so we were doing some extra birthday shopping so thank you for making her feel a little bit special.

Great customer service 🤗

Ulta is Awesome!They have a huge variety of Hair Products,Flat Irons and Make up etc.!

Always Clean, The Workers and Security Guards are very welcoming and nice! I love the Selection of Becca Products Its A must buy it last so long even when wearing it in A Humid city! The Manager there is not the best I must say!!

Was a little hesitant about getting my eyelashes done at the brow bar. The specialist, Loreal made everything so much comfortable with the application of my individual lashes. She extremely friendly and welcoming the entire time. Natural lashes complete 💯💄💋👠

Got my haircut with Ashley, she was very friendly, and attentive. I love my new look! The store seemed to be organized well and all the employees were very helpful and friendly

I could not be more impressed. Amazing customer service, clean well stocked store, and knowledgeable employees. Fantastic job, keep it up.

My favorite place to go for makeup. Staff is always friendly and helpful. I just wish that they were better stocked sometimes.

There is an amazing salon in the back of this store! Who knew?! And they perfectly handled my abundance of natural hair. Kudos!

Enjoyed visiting this store. The personnel was extremely good looking, helpful, and very polite. 😊

I love the privacy, calmness, and professionalism while having a shampoo. They always offer cold bottles of water, too.

The women here are pretty helpful and Ive been able to call and ask questions when I didnt want to make a trip to the store. The time they take with you to make sure you have what you need is great! I do love this store and prefer it over our local Sephora because they carry a wide variety of products. Around Halloween, I needed a silver liner to do the details on my Gamora makeup and a woman there told me what they had and actually took the time out of her busy schedule to look on the computer and help me find one, but it was a brand they didnt carry so she told me where to go and the name of it. I wish I could remember her name because I appreciated her time! The return policy is simple and there is no hassle. Everyone seems pretty nice that Ive talked to. Definitely recommend this store !

EXCELLENT service and selections. Overpriced. Would rarely purchases without a coupon or unless a sale product.

Youre helped right away if you seek for something and theres security in there. Nice, clean place.

The woman who worked with me on my brows was lovely...She was knowledgeable & more than willing to help on both sides of the store.

Compared to Sephora, this place is trash. Its like going to Walgreens. No help. At all. Unless you are there towards close and they want you out of there. Save yourself the ghetto hassle and go to sephora and be treated like the queen you are! You get free mini makeovers and free gifts just for signing up for their rewards program! Which is also FREE! The new one in the French Quarter is bigger than the one in Times Square but you will always be helped with a smile by people who love their job and want you to leave happy! Ulta is a joke!

Nice store, but not very well staffed, so you will likely have to spend time looking for things, but it has a great selection of au courant cosmetics and accessories. Good customer service. Plentiful parking!

Great selection. Awesome staff. Decent prices.

Daniella has been doing my hair for almost one year I love it and my hair has never been healthier. From my twist out to protective styles

I went there to get my make up done, and I was really excited I was ready to let the makeup artist take the wheel and I wasn’t going to give much input. I asked for a natural look with not too much makeup, she asked if I wanted to do anything with my eyebrows I said no. She told me she just needed to fill them in to give her something to wrk with. I said okay, we’ll i shouldn’t of because next thing I know I have two rectangles on my face, i was visibly upset and she assured me she was going to fix it, well long sorry short the more makeup she applied the less I liked it, I didn’t want to tell her I didn’t like it but I couldn’t sit there and let her continue, so I let her know and I could tell it offended her. I tried to be nice but she spoke like I didn’t know what I was saying. It was just too much makeup for me. Even when I asked her to change it she kept the one thing that I disliked the most which were the eye brows. I left her a tip dispite me not liking how it came out but I don’t think I’ll be going back.

I am a African america female with natural hair. I have gone to ulta on 4 diffrent occasions to get a twist, flat iron, and Corn row style. I did not take the proper care of my hair. Full disclosure. I allowed it to get knotted up. So I was definitely in need of some TLC for my hair. However before I went to ulta I did have a curl pattern. My stylist name was Page. She seemed like a reasonable person . The first time I went to her I thought she was great. At the time I thought the flat iron was nice. I wore it for 2 weeks and then I washed my hair. The hair damage was very real. It was really stringy in the front. However, I really wanted to get my hair done because I liked being able to go some where and get my hair done. Also, you think having a hair salon in a beauty store would be nice. The braids and twist were ok. The twist didnt really last long because of the heat damage in the front they werent able to lock in place. The last time I went was for a flat iron. I got it and it was ok until I washed my hair. My whole head is heat damage. I wore the hair flat iron for the week and did not use any additional heat. I am sad but it is a lesson learn. If you have natural hair dont flat iron yout hair unless you know what you are doing or have a stylist that is experience in doing natural hair. Heat protectant is very important. I would have never posted this review because I figured the heat damage was my fault. However, I meet someone with natural hair that went to see the same stylist. The girl who I meet takes very good care of her hair. She suffered heat damage after a salon visit to ULTA . She said she went there because it was cheap and close by her house. Lesson learnt the hard way.

Didnt have anything I was looking for, most of which was advertised as Available in store. There were no employees around to offer assistance. I had to repeatedly bother the only employee on the floor while she was trying to set up displays. At the end of the nightmare, I ended up purchasing nothing more than a $2.49 e.l.f product that only costs $2 everywhere else. Highly disappointed. Sephora makes ULTA look second hand and poorly run. Sephora will get my money from now on.

Great service. Everyone was very helpful and knowledgeable.

Liked the service. Got what I wanted. Security made me a bit nervous.

They are not well stocked. The stylist and makeup people are inexperienced and ruin your hair.

One of my favorite stores, whenever me and my daughters are uptown we always find ourselves in Ulta Beauty

They are rude, This happend when I took my daughter on July 5 to shop, as we walk in nobody help her or offer her help.

Smaller store. Helpful staff

Horrible customer service!

Its lovely, but it closes at 8pm, normally dont have enough time shopping after work

Whent to the store to buy some makeup and decided to get my lip waxed while I was there. The esthetician that saw me was very nice but waxed hair and some skin from half of my lip! It is incredibly painful and I am sure I will end up with a big scab for a few days. The part that really upset me, was that when I went to talk to a manager, she made me feel like the incident was my fault. That I should have known better than to get a wax because I use tumeric to treat hiper pigmentation on my lip! I went into the store to do something nice for my aperance and now I am leaving with an injury, which will most likely leave a mark and upset with the way I was treated. Not likely to shop there again.

This is a high scale store where the staff is very friendly and the products are top notch!

Rude rude rude! Worst Ultra out there. Will go to a different one from now on.

Out of some things but help was GREAT!

Love the selection of products. Staff very helpful.

Not helpful at all. You need to go to the one in Harahan if you actually want help, make an appointment or have a question. This one never has time to help you same day. Only 1 person working the floor and brow bar. Harahan has a minimum of 3 people on the floor at all times.

Quality make-up but prices keep on going up

Love the store but hard to find help.

Yep good prices good service

I always enjoy myself at Ulta. I always get a deal.

Okay

Awesome great customer service

It had everything that I wanted.

Clean store, super helpful staff, its just lovely all around

Nobody asked if they could help me until I checked out!!! Wish they sold more Covergirl products!

Morphie brushes are a really nice collection

I love, love, love Ulta. Everything beauty related in one place.

Very knowledgeable kind crew

A lot of choices in one place. Parking is difficult in peak times.

Clean, polite and extremely helpful!.!

Individual eye lashes.. Go see Cydni!!! She is the truth!!!

Whey wouldnt even give you a sample if you dont buy anything

Low on products

Great price for lip stick

Love the products love the service

Door was locked and there was a sign that says it was open

My favorite place

I get in trouble in here but I love it!

There are not many options of product to choose from unlike in the Mall

Nice cosmetics, nicer people

Good deals

Helpful staff, clean store

My favorite location is on S. Claiborne Ave

3 for 9 sale was bomb

Very pleasant and inviting

Great great service

The ladies was amazing

I always love makeup

Location and selection

Great service

A little over whelming.

Good products for good prices

Too expensive

Lovely

Great service

The Claiborne location sucks.

Often out of stock