I am rating the pharmacy only. I have no problem with the store. I have been using this Rite aid pharmacy for about 10 years. Everything was wonderful until about 8-10 months ago. Im not sure if it is a change in staff or maybe new store policy but my prescriptions are never ready when they should be. Its practically every time. Sometimes hours, usually days.. Complaints dont help so I am going to try Fred Meyer pharmacy. I do my shopping there anyway.

I am writing this review for the Newport, Oregon Rite Aid store. We are long time customers (over 20 years) of this store for one reason, its employees in the pharmacy. We have all been through the worst of times since the Covid outbreak. This has brought out some of the worst in people and, unfortunately, business practices. I have watched our pharmacists and techs being asked to do more with less. Having vaccinations added to their plate with no increase in help was daunting for them to say the least. Throughout it all there was no increase in wait time to have my prescriptions filled, help over the phone lessened, or any change in treatment toward customers decline. I need to mention Missy here. She worked tirelessly, greeted me with a smile and by name, would see me in line and pitch in to pull my meds so they were ready when I got to the counter, was the first one to help me at drop off several times and always treats myself and her customers with the utmost respect. She needs to be recognized for her exemplary performance in such demanding times. I so hope the Rite Aid powers that be are aware that Missy is an employee that shines a light which reflects nothing but the highest of standards both on the company she works for and the customers she serves. As long as she, and employees like her, remain at Rite Aid, my family and I will remain customers.

Love this store I like a quick in and out and they always delivery

Always pleasant people and very helpful. Can get a variety of items and not too often they dont have what you want.Pharmacy staff are very knowledgeable and will help you with any questions.Overall is a pleasant place to shop.

Rite Aid here in Newport Oregon is the most accommodating and helpful pharmacy around, Being based in So. California but owning home in Waldport ( where we have been since January 2020 ) this pharmacy is seamless between states, all I need to do is ask them to contact my Cal. Medical team for what I need... then they keep me informed via text when they order, and again notice me when ready for pick up! I pay them online via the text, then curbside pickup, never having to get out of the truck. No in person contact...I get everything I need, even my pain meds are easy as pie to order, pay and pick up at the curb monthly. I will never switch from this fantastic nation wide company.

Pharmacy is wonderful. Dont know why I kept my prescriptions at Walgreens for so long. There is never a long wait at Rite Aid, when they say something will be ready in an hour its ready. They answer the phone. Staff is always friendly and pleasant. Cashiers are all friendly and efficient. Again, so glad I switched.

I went to Ace Hardware which is right next to Rite Aid I dont go to Rite Aid

I have been shopping at the Newport rite aid since moving here in Sept 2019 and I always receiveExcellent service. the store is kept immaculately clean. ! 5 star rating!

I love that they have an Amazon hub here. There are times that Amazon wont ship to my po box, and this fixes that. I also appreciate the variety in brands of cosmetics compared to other stores in town.

This pharmacy is the worst Ive dealt with my 50 years. Their communications skills are HORRIBLE, which causes my blood pressure to sky rocket and many inconveniences for someone like me that does not live in town and cant just come back later. Even phone calls are a complete pain in the back side. It seems like most Rite Aid pharmacies are similar but the one here in Newport wins the blue ribbon. In order to keep my blood pressure from going through the roof every time I think about or have to deal with them, Im going to just change pharmacies asap. I hope the rest in Newport are better but my guess is any place will be!

A wide variety of products.

🙂

Out of town but still great service like I was home

Lisa the manager is fantastic!! I needed my medication and I am from out of town, the pharmacy was on point and had my medication ready for me to pick up!! Love rite aid

We have been using this pharmacy for over three years now since we moved to Newport. We initially went to another pharmacy and were treated so badly we took all of our prescriptions and went across the highway to Rite-Aid where we have always been treated very well and with the most professional and courteous responses to our questions and concerns. They pharmacy as well as the store have always gone out of their way to help accommodate our requests. Thanks.

I am very happy with my recent customer service with the Pharmacy. It has been a few years since I have been with Rite Aid Pharmacy, but with Mikes Pharmacys recent closure, sending all of his clients to Walgreens, I had some difficulties with Walgreens, and had my prescription sent to rite aid. When i got there I had to wait all of 2 minutes and once I stepped up to the counter the pharmacy technician grabbed my script without having to even ask my name, because she remembered me from years prior. Now that there to me is customer service. It definitely made my day.

So this Rite Aid has western union but will not cash a western union check!? Im so sick of this western union checking situation, I just need to cash it and its turned into a nightmare.

Ying, Missy, and Michael are the best!

I had to switch to Walgreens. Every time I’d go in to get a RX, it was horrible . The last time, a woman, who I assume was a pharmacy tech, was singing. The pharmacist told her to hurry up with my order and she literally said “ I have to finish my song first “! Like REALLY?! Ugh!

Really weird and unfriendly staff in the store and pharmacy. Got prescription wrong on at least 5 different occasions over the course of 2 years. I was treated very rudely, even though I had to come back each time to get the corrected prescription. They have attitude like youre lucky their even serving you.

I like the people here and the pharmacy is very personable to you

Quick and friendly