I was on a keep-full agreement with this company. For no reason they stopped checking and filling my tank. I woke up Saturday morning to a house at 40 degrees and called to ask what happened. After being passed around for over an hour I was forwarded to the driver. He said he knew I would run out but wouldnt fill it because I hadnt paid my bill yet - even though my bill was not overdue, I have excellent credit, and I have never had trouble with paying. No one bothered to call or send me a notice telling me this or that my tank was low even though I have had service through this office for 4 years. He further said he would charge several fees for the special trip to come out on a Saturday, for same-day delivery and pressure test and that didnt want to get off his couch on a Saturday leaving me stranded with no heat or stove for 3 days. Im not impressed with the local management and customer service. I am switching providers and recommend anyone to look elsewhere for gas service.