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American Auto Outlet
420 N Massey Blvd, Nixa, MO 65714, United States
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American Auto Outlet
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Me
Review №1

Joel and his staff went above and beyond to get me in the car I wanted. They made the process quick and easy. He made sure all things with the car were in order before I picked it up. When I got home something went wrong with the mirror, I contacted him and he made sure to get it fixed. Super trustworthy. I will send all my friends and family looking for a car to him.

Ti
Review №2

Hannah and Joel at American Auto outlet were great to work with on the purchase of my car. Clear, efficient/effective communication were appreciated and they made the purchase very simple. Id recommend American Auto outlet to my friends and family. Thanks, guys!

Ca
Review №3

Joel was very easy to work with. Didn’t waste time. Was very up front and offered a fair price for our car. Would definitely do business here again.

kh
Review №4

Joel is great I’m sorry not Great but Supper Supper Great. He will answer every question or concern you may have. The guy cares and loves his customers. Very very honest. You won’t regret buying any vehicles from him/dealer. Honest and great people work here!!!

Ki
Review №5

I highly recommend this company! Hannah and Joel are awesome, and made the whole car buying process not only painless, but exciting! They treat you like youve been a friend for years and do everything they can to make you feel comfortable with your purchase. They are so quick to respond and so helpful! Im definitely telling all of my friends about them!

Ja
Review №6

Had an amazing experience this weekend with Hannah and Joel! Extremely easy to talk to and work with. I didnt feel pushed or pressured in the slightest. Joel worked with us to make sure we had the best possible rate and kept us within our budget. Hannah is extremely knowledgeable and so easy to talk to! My husband and I are extremely happy with our 2012 Buick Enclave Premium and our 3 girls love the extra room and the added bonus of the DVD player. We definitely recommend working with American Auto Outlet.

Am
Review №7

My family was in desperate need of a 2nd vehicle. Joel and Hannah were absolutely amazing to work with. They both have excellent customer service and are very down to earth and friendly. Joel worked tooth and nail to get us our vehicle payment and term within the specifications we absolutely had to stay within. Joel was very honest and upfront about everything and answered any and all questions we had honestly and was so patient with us during and after the whole process. I even called several days after our purchase with questions regarding our lender and he immediately reached out to the lender to make sure things continued smoothly. I really cant say enough about what a great experience this was. We highly recommend American Auto Outlet! Thank you so much Joel and Hannah!!!

Da
Review №8

Awesome experience. This man went above and beyond and we had fun while we were there. We had a great time with Hannah she was awesome. Awesome team you gotta go meet those 2.

An
Review №9

These guys really do put the customer first! And theyre going to do absolutely everything in their power to work out the deal you desire!

Je
Review №10

Joel and Hannah were awesome to work with! It was a pleasure working with them! They made it easy and enjoyable to purchase our vehicle! Thanks guys! 👍

Mi
Review №11

Quick and painless experience, what more can you ask for from a car dealership!? Joel was honest and fair. Definitely recommend giving them a try!

El
Review №12

Joel is good with cars but, needs to work on salesmanship customer service. Overall happy with my new car.

Ky
Review №13

Thank you so much for helping us get a great vehicle

Ro
Review №14

Thank you for holding the vehicle and great communication.

Sk
Review №15

1000% recommend! Definitely will be going back when I need another vehicle :)

Ra
Review №16

I was very pleased with the service I received from Joel and his office manager. I was skeptical at first but he was very knowledgeable and honest. I love my car and know I can always go back if I have problems or questions.

Mi
Review №17

Very respectful, clean, trustworthy, the vehicle we bought is in great condition no problems. If you are in need of a new car we highly recommend them. The vehicle collection on the lot is wow.

St
Review №18

They stayed late, worked hard, and made things happen. I am very pleased with Hanna,and Joel for all they have done for us. Love my new 2014 acadia denali.

Ak
Review №19

Joel is the man! He is patient and he helped me out greatly with my car search, he’s also the best person to go to for warranties

Br
Review №20

Great car buying experience. Friendly and helpful!

Ca
Review №21

Manager had terrible customer service. Unwilling to work with customer because he had put to much money in the car himself and would only make $100 off of the sale. Would not recommend even to my worst enemy.

Ro
Review №22

Joel is an exceptional man. He was very helpful in finding us a vehicle. My husband is disabled and a veteran and we needed a car that he could access easily. Joel was so respectful and kept lines of communication open. He saw our needs and and went out of his way to fulfill them. Thank you, Joel!

Aa
Review №23

Would not recommend buying a car from here. Joel and team will miss inform you and waste your time.

Er
Review №24

Joel was amazing to work with! He explained everything so well, and when the repairs to the brake system took longer than expected he keep the lines of communication open. He would call/text every step of the way and was completely transparent about what was happening. He very clearly went over what the warranty covers and what it wont. Joel will absolutely be our first stop when we need another vehicle.

Jo
Review №25

Joel runs, by a fair margin, the most genuine dealership Ive seen in this area. Unfortunately the car I was looking at sold, however Joel continued to keep in contact with me through the process. He even offered some helpful advice for me as I move forward in my search for a vehicle elsewhere. Thank you for all of your help and patience with me, Joel!

An
Review №26

Excellent customer service! Great pricing! Was very helpful have been here a few times and Joel has always been amazing very upfront and honest. Very transparent which is amazing because no one wants to be lied to and scammed. I would recommend this place to anyone and everyone looking for a new car. I will definitely be back!

Bi
Review №27

No one does it better than the folks at American Auto Outlet! I found the vehicle online and was a little apprehensive about purchasing a vehicle online but Joel was more than helpful. He described the vehicle to a T and was very transparent. Joel worked very hard to find a deal that was perfect for me. The truck was more than I expected when I arrived to sign paperwork and take receipt. My shopping around day are done! American Auto Outlet will be the only place ill shop for a vehicle from now on. Give them a call you want be disappointed!

Te
Review №28

Hannah And Joel were both amazing. Highly suggest your future auto purchases here

As
Review №29

This was my first real car buying experience and it couldnt have gone smoother. Joel was great and extremely helpful and available throughout the whole process. At the end of the day I went home with the car I was wanting at a fantastic price! Highly recommended!

Ap
Review №30

Had a wonderful experience With Hannah and Joel! They were both extremely helpful and didn’t bully me into a purchase I didn’t want. Highly recommend going and getting your next vehicle with American Auto Outlet in Nixa, Missouri!

Ka
Review №31

They were simply amazing! I called about a car I was interested in he stayed after they closed to let us look at the car and test drive it and another car. The also help us decide between the two and made my experience enjoyable!

Ni
Review №32

Ive loved my new car! Joel and his staff have been super helpful. The selection and prices were not only way below the online book values, but they beat every other car that I was looking at by far. The condition of their cars was great and everyone was super helpful. I cant thank them enough!

Do
Review №33

Joel Carleton, owner, dealt with us personally from start to finish during our purchase of our 2012 Chevrolet Equinox. His desire to help and his bending over backward to put us in this vehicle was commendable and appreciated. Thank you again!

Ky
Review №34

Joel was an absolute joy to deal with, made the purchasing experience seamless and enjoyable. Got our twins their first car with him. Highly recommended.

Ca
Review №35

I recently went with my friend to help her pick out a new vehicle from here. She wanted a bigger car than her current. She was looking for a Chevy equinox. Joel had just gotten one in and he got her set up with it. Made the transition from the old one to the new one super smooth.

la
Review №36

I enjoyed buying a car for the first time ever with Joel! It was truly a hassle free, quick, and a pain free experience. He was easy to work with, with great pricing, worked with us staying late, after hours too. We will definitely shop for another car here again!

Ad
Review №37

Joel at American Auto Outlet was so great to buy a car from. He was very honest with me and really helped with the decision making process! He patiently answered all questions and concerns and went out of his way to make sure I was comfortable with my purchase. I love my car and know I got the best deal around (I did my research before and I knew he had the lowest prices and the cleanest, nicest vehicles!) I will be highly recommending him to everyone I know!!

J
Review №38

Joel was very friendly and easy to work with. Other dealers were either very kurt or condescending. I was scoping options for selling our car and didnt want a hassle with the process. Joel was very clear on his offer and upheld it when I contacted him several weeks later about it. The process couldnt have been easier and he even gave me a ride when he saw I had to wait a bit. Very genuine guy.

Je
Review №39

The owner was very nice and reasonable. He was honest about the vehicle that we were buying and letting us know the cons upfront. I would highly recommend doing business here.

An
Review №40

This place is awesome!!! They had a great selection and we were able to find the exactly what we were looking for.

Su
Review №41

Our experience was wonderful, Joel was very professional! Would highly recommend buying a vehicle from him.

Ka
Review №42

These guys are amazing! Fixed my car in under and hour and for an incredibly fair price. Super nice and wonderful service!

Br
Review №43

Great dealership and Joel was a big help. 5 1/2 stars!

Sa
Review №44

Very nice and helpful, got me into the vehicle I wanted without a lot of hassle.

Ga
Review №45

Joel was amazing! Him and his team were super nice. worked so hard to get what i needed.

Ti
Review №46

STAY AWAY FROM AMERICAN AUTO OUTLET! I didnt scroll down far enough on the reviews (read the review from 10 months ago).The warranty that was such a big deal covers NOTHING! Joel talked a good game, as car salesmen do, but he is a 22 year old that should find a different career. He will tell you that his mechanic has looked the car over, that they spare no expense and the car is good to go. This mechanic doesnt have the tools or diagnostic equipment to work on a car in the very small garage that is right there on the car lot. BUYER BEWARE!!!!!

Ra
Review №47

Best place for your shopping cars are exceptional very nice, no junk here clean very well picked, make this your next stop for all your needs.

Mc
Review №48

Great place to buy a car. Joel was great to work with and a really cool dealer. I highly recommend this place to buy a car from.

Er
Review №49

I don’t want to say that purchasing a car from this dealer was a terrible experience, but it was not a great one and not something I can recommend.I purchased a well-priced and seemingly well-maintained car from this dealership, which was exactly what I was looking for given my budget as a second-year college student. I needed a car that was reliable, relatively inexpensive, and reasonable quality for the price point. I explained this to Joel and he seemed eager to help, and was very kind in the process of buying my car.The first red flag in my experience should have been that the car was being jumped in order for another family to test drive it, which is on myself and my family for not looking into. There was clearly something wrong with the vehicle, but we were told that it had just passed a pre-loan inspection with flying colors and had absolutely nothing wrong with it, so we did not buy the extended warranty, trusting that the car was fine, as we had been told it was. I asked that Joel remain transparent with me if he knew of any issues the car had, assuring him that I was willing to buy from him as a dealer and would just choose a different car if there was something wrong with the one I had chosen. I drive 3 hours to college frequently, and my job depends on having reliable transportation so it was especially important to me that this car was not going to give me issues.After we bought the car, we were sent home with a gallon and a half of gas left. This is more of an annoyance than anything else, but it’s a wise business move to make sure that people can make it home in the car that you sell them.I also discussed the strong smoke smell in the car with Joel, and requested that he do what he could to get the smell out. He seemed more than willing to do so, and warned me that it may not be completely gone but would be significantly less noticeable. Whether he tried and it didn’t work or he simply forgot, three months later, the car still reeks of smoke. I am willing to give him the benefit of the doubt as I myself have not been able to get the smell out, but I would have liked assurance that he at least tried.The main issue I have with the business transaction I had with Joel is that a car with “absolutely no issues whatsoever” has given me nothing but issues since the day after I bought it. The car would not start and when I called Joel, he said that it could’ve just been from sitting on the lot and offered to help me fix it as cheaply as possible which I did appreciate. Two weeks after i purchased it, my car still did not start 75% of the time that I tried to. We have poured over $700 into this car that “had nothing wrong with it”, only to find out that something is indeed wrong with it. I have not made it more than two and a half weeks without having to put my car in the shop, and am still currently trying to sort everything out. We have reached out to Joel with no response, and this has been a very frustrating experience for me as a first-time car buyer.I wrote this review not with the intentions of slandering Joel or his business, as I think he is a good person with good intentions. I understand that when you sell multiple cars, there’s no guarantee that they will all be perfect. However, it is very frustrating and upsetting to me that we were clearly given false information regarding the vehicle, and that Joel did not take the time to check and see if something was wrong with the car, which has been giving me the same problems I know it was giving him on the lot. The issues I am currently experiencing are not new, and the car should not have been sold until they were solved or without complete honesty. I am disappointed in this experience and can not in good faith recommend this business due to the false information and unwillingness to try to make amends with these problems.

Ry
Review №50

Joel is a joy to work with. Excellent communication and prompt service. He made the car buying experience quick and easy.

Da
Review №51

Good honest car buying this guy knows his stuff and took very good care of me

Re
Review №52

Joel was very nice...let me ask all questions necessary and very pleasant..love my Lexus

Ti
Review №53

Great place to buy a car from. Nice people to work with.

Da
Review №54

Buy from ANY ONE BUT JOEL. The warranty is as worthless as the straight from auction vehicles. Then he hides and wont return calls or texts when it time to be accountable. Do yourself a HUGE favor and DONT DO BUSINESS WITH THEM!!!! YOU HAVE BEEN WARNED!!!!

Ga
Review №55

Prompt and easy service. Was in and out with keys and paperwork in 45 minutes!

An
Review №56

Bought a 2012 Chevy Silverado here. Joel was great and very helpful with the buying process!

La
Review №57

Great customer service and vehicle selection

Da
Review №58

Good guys

Information
12 Photos
58 Comments
4.8 Rating
  • Address:420 N Massey Blvd, Nixa, MO 65714, United States
  • Site:http://americanautooutlet.com/
  • Phone:+1 417-942-0575
Categories
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–3PM
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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