I was involved in a hit and run in downtown Norman back in June. I was able to get my car looked at in July, but wasnt brought in until September. It was in there for about a month due to parts and supply issues that were beyond Collision works repair, so I understand completely. Matt D. was a great medium and kept me well informed on the status of my honda and answered any questions I had with confidence. I appreciate the work he did and the auto body shop did amazing with my rear panel and bumper replacements. I couldnt be happier and it is nice to see my car with a bumper again! Thanks a lot
Triple A insurance recommended Collision Works to repair damage done to my car by their client. So far, I have been treated well, and am happy with the service. They are extremely busy, and appointments can be a month or more away, but once you are in, its worth it.
My Toyota Tundra was put back in a good condition after a traffic accident. Collision Works met my expectations on all fronts and kept me updated along the way. The quality of the repair was top notch and I only have great things to say about them. I would advise anyone to give them a chance to repair your vehicle.
I saw a review on YouTube and data showing they drove a guys car over 100mph. So I logged into my telematics to see if this was the case. And no but they have driven over 200 miles. Who the hell was driving my truck to Tulsa jeez. Unprofessional to say the least. Reported to the proper authorities in Oklahoma
Another If I could I would give a 0 star review. I was in your place not trusting the low ratings before I actually experienced an awful experience here. After calling repeatedly on my vehicle status I was told to call back later when their service consultant would be available. After 4 or 5 failed attempts I went in person to grab my vehicle and take it elsewhere. Please avoid.
My truck got rear-ended and the insurance sent me here. Travis and Morgan were both very kind, courteous and helpful throughout the entire process. The repairs were finished before the scheduled time and so far everything is working great. Parking can be a bit tricky but other than that, everything was awesome.
Dropped off my car for repair, and Travis explained what I could expect over the next few days . Everyone there is awesome!!
I had an appointment for an estimate today. As it turns out, I did not need to have repair/paint done on my car. Matt was the person that initially helped me with what was a paint problem from sap. Matt went to get someone else to look at it (I forgot the mans name that helped Matt). They were able to get the sap off, buff it off and give me some very helpful information. All at no cost. Wonderful service! Thank you for making something I thought would be a big ordeal into something so simple to fix!
This was by far the worst customer experience I’ve ever had. Not only that there was zero communication from only one here. And the job took 3 times longer than I was told. Never again!!!
Travis is the only person to see at Collision Works. Brand New Car, totaled by a hailstorm. Insurance company as you would understand wanted a job done quickly, Travis said well were going to do it right. Travis continually went above and beyond for my car. Collision Works is my new place, stop in see Travis when you need anything done, makes the repair process super easy.
Great body work, communication, professionalism, and customer service. Please treat all customers respectfully as they are not body shop experts. Also try to treat customers or new customers as family not as you are holier than though
Collison Works as a whole is a great company but the Norman Oklahoma shop is not to be trusted and will cause more damage to your car then it had when you took it to them....BUYER BEWARE!!
They did a great job! Truck looks great! Paige, super sweet, kept me udapted on progress regularly! Shout out to the folks in the back, who worked on my truck, they did a great job, thanks so much for taking goodof Bertha & making her pretty again! The whole crew was really nice & friendly, does a great job! I will most definitely make them my bodyshop from here on out!
Collision Works was very professional and my vehicle was completed and looked like new a week before they estimated. Travis kept me informed throughout the process and would recommend them to anyone who needs auto body work.
They repaired my car after intense hail damage. I did take it back after the initial repair for things that should have been done before it was released. They took care of it in a timely manner and were very professional and friendly. I’m very satisfied with the end result of my repairs.
If you enjoy people driving your vehicle over 100 and putting over 300 miles on your car then would recommend you come here. Thanks to Uconnect and Sirius XM all data is recorded.
Travis was extremely helpful with our nightmare of a car accident. Even though they couldnt help with body damage repair, he was professional and thorough from start to finish.
Very friendly. They had my vehicle ready upon my arrival. All of the locations work well with each other. Communication lacked a bit via the phone but texts and emails were spot on. Very grateful for the Wichita location for sending my vehicle down to Norman and saving me the hassle of renting a vehicle and making the driving up there to retrieve my vehicle.
Not sure what’s going on with these knuckleheads. They have cancelled and pushed back my appt 4 times. July, Sept, October now they just left a chickensh** voicemail saying they have more unforeseen circumstances and I can call them back after the 1st of the year. Lolololololol. Not sure how they stay in business.
Want to give Paige st.Claire a shout out,she kept me very informed of the repair and was very nice.
Tl;dr: Morgan at Collision Works in Norman lied to my wife and I, claimed we didnt make an appointment when we did, and then got defensive and developed an attitude as we attempted to resolve the issue. Because of this, I cant recommend Collision Works to anyone in the event future customers might be lied to.Full review:Based on my recent experience with Collision Works in Norman, Okla., Id have to say: Avoid them, especially if they still have a woman named Morgan working the front desk. Heres why:My wifes car required extensive body work after an April 2021 hail storm came through Norman. We chose Collision Works to do the job because a previous vehicle of ours went through their shop and everything was solid.Communication was great at first, because a woman named Paige was handling everything. Paige, unfortunately for customers and the business alike, left Collision Works while our vehicle was with them from May 25, 2021, through July 23, 2021. When Paige left, Morgan took over the role.Upon picking up the vehicle we noticed a scratch that wasnt there when we dropped it off. One of the technicians, I forgot his name, agreed it wasnt there before and that the shop would handle the repairs. Morgan scheduled a time for us to drop the vehicle back off: 10 a.m. Tuesday, Aug. 3. I put it in my Google Cal while at the body shop and went home.When my wife and I attempted to return the car at 10 a.m. Tuesday, Aug. 3, Morgan said we never made an appointment and even asked us who we made the appointment with. I told her, We made the appointment with you. She then got defensive and rudely told me she doesnt make the appointments.Luckily, the technician we saw on July 23 was there and said he didnt know if we finalized an appointment or not, but I give him some slack because thats not his job.Morgan then got snippy with the technician and told him this is between you and
Bad shop that will drive your car over 150 mph,drive it out of state,run people off the road,total your carR.I.P tks green monstah
Travis was awsome made my car look new couldnt even tell someone swiped my car thank you so much Travis!
Check them out on youtube. taking peoples cars out on the road when they are supposed to be fixing them. place is a joke
Everyone was great and very helpful! I like the text notifications and online portal to check estimate and repairs.
Collision works was very professional. However, they were unable to do repairs after an estimate. This caused delays in my claim.
Some of the worst customer service and just overall poor work quality done to the car.
Outstanding service and body work! I highly recommend! Geico is on site, which made the entire process smooth! My truck looks great! Someone backed into my back passenger door and I was soo heartbroken because I love my truck so much. This place brought my baby back to life! Im the happiest girl in the world to have my truck back! Thank you for taking care of my truck!
Was treated with the upmost professionalism and was given a ride to get a rental car. Excellent service. This is Volkswagen certified repair facility and they do top notch work.
Not happy with the work theyve been on my truck didnt even complete all the work and send it back to me tell me it was done
The body shop did a beautiful job on my car. However the office girls have horrible communication skills and did not get paperwork to me in a timely manner. As well as gave me someone else’s paperwork. Not satisfied with communication of waiting on car and details about picking it up. Got a call @5 on Friday afternoon car was ready. Cost me more money on rental car! Got a texted on Tuesday car was almost done, never heard back from them until I called on Wednesday afternoon. Car was to be done Thursday. Like I said they called me at 5 on Friday 😡😡
Outstanding service and great body work. I would highly recommend.
From July 19th to Oct 6th my car was in this location (was promised Aug 18). Upon receipt of the vehicle it had more flaws on it than it had before it was dropped off, it had been garage kept and was babied until the accident. When i received it, it had new dents, hail damage, the alignment they had done (was re-done by my mechanic since it wasnt done properly) and the wheels were mismatched. I went in very open minded and hoped for the best, but as time went on, and i began to notice all the little things they were missing i began to question more and more the quality of the work that was actually done on my car. Long story short, the MGR never once came to talk to me, or try and make things right, no one ever did a real quality inspection after to make sure things were good, i had to return to have parts replaced they took out/off like the air compressor from the trunk, the Camaro lettering that was missing from the side they worked on, and floor mats. Overall i think if its a small quick job they may be ok, but if you are like me and take very good care of your vehicle and pay close attention to detail then maybe a more thorough shop would be better suited for you.
My car looks great on the outside and was returned as clean as the day I bought it. They have a great text alert system that keeps you up to date on progress and everyone I dealt with easy very friendly and professional.
Travis was excellent and Morgan at the front desk was very helpful
I was scheduled to have Collision Works of Norman repair my car after an accident. I personally contacted them to let them know where my vehicle was and my information. They claimed that my insurance never sent them an assignment and doubled down on that claim when I offered the assignment number I had been given by my insurance. They then proceed to contact the other person on my insurance policy who isnt even on the vehicles title. The lady seemed annoyed that I even requested everything go through me... you know, the person who actually owns the vehicle. Six days after my accident, I went by the location where my vehicle was left and was surprised to see it still sitting there. I called my insurance and requested to use a different body shop. I call Collision Works of Norman to request my assignment be canceled only to be told that they were already disassembling my vehicle. The lady wanted to argue with me like I didnt know what my vehicle looked like. I asked her to read me the plate and it was completely different than the one on my vehicle. She then dramatically claimed that the insurance told them the wrong information. She then turned around and called the other person on my insurance policy to see if the vehicle belonged to him. It didnt. She then tells him the make and model of the vehicle they were working on and it is a completely different car than my vehicle. They disassembled someone elses car with no authorization. They want to blame the insurance but I dont understand how they didnt take the time to double check when I gave them information over the phone. The customer service is seriously lacking here.If anyone is missing their vehicle in Norman, it may be disassembled at Collision Works of Norman.
Excellent service. Very professional, great work, friendly staff, finished ahead of schedule.
I appreciated their prompt service. We had only had our Jeep for a little over a week when someone decided to pull out in front of us. We appreciated the manner that they helped us to feel at ease that they were professionals who were going to take excellent care of the new family vehicle (one that we had worked for years to buy and were very protective of). When we walked in to pick up our vehicle, they immediately asked if we were there to pick up our Jeep, we didn’t have to explain or tell them. I appreciated that they knew us when we came in, it felt very personal.
I Had Been Referred Here By 2 Different Individuals. One Who Had Used Them Quite Often & I Highly Trust. I Had Body Work Done Here To The Right Side Of My Car, They Did A Great Job On The Outside Of It. But When I Picked It Up On A Friday, I Realized at here Were Multiple Windows Scratched Through The Tint, I Had Called Them That Monday & They Said To Bring It Up Which I Couldn’t That Day So I Kept In Touch, Brought It Up There. They Looked At It Saw The Scratch’s. I Talked To A Man Up There Who Went To Find The Guy Who Worked On It. I Waited Awhile, Then I Asked The Lady In The Frond If We Found Anything Out & She Went & Looked For Him & Couldn’t Find Him. She Then Told Me That They Would Call Me When They Figured It Out. I HAVE NEVER Received A Call Back. Sadly, I Will Not Be Returning, As This Was A Brand New 2020 Car At The Time & Drove Off The Lot With O Miles On It That Went In To Have Body Work Done To Try To Regain Some Of It’s Value But Still Came Out With Different Lost Value Than It Came In With As Well As There Being Some Kind Of Spray Cleaner Left All Over The Inside Of The Windshield. I Had Way Higher Expectations.*They Comment Back & I Filled Out The Form The Said On This Review & Still Have Heard ABSOLUTELY Nothing*Update: Followed The Below As Suggested By Collision Works Within Days. Still To Date Have Heard Nothing Back, Tragically I Would Like To See About Body Work On Another Vehicle But Dont Think That Will Be Possible With This Company.*
Tks garage got his car messed up
Excellent job done. Paige was very Professional and kept me well informed of progress
I have used Norman Collision works for the last few auto body repairs on my car and I have always been pleased with their work, professionalism and friendliness.
I brought my 2015 Mustang in through Geicos repair program for repairs to the left rear quarter panel and left rear tire. Ive listed some pros/cons of this repair experience. For reference, I have never had to deal with a repair shop before.Pros:- The process Geico and Collision Works use to get a rental car and make the overall experience enjoyable as it can be was very good.- Everyone I spoke to was friendly and helpful.- The repair took about 2 weeks to complete and I was constantly informed with status updates.Cons:- Some additional damage was accumulated during the repair, but I would like to thank the owner for reaching out to help fix the problems and get my car back to the shape it was in before the accident!The staff at this location are very willing to help and I appreciate their assistance. My advice to future customers is if something was not done to your satisfaction, give them a call and they WILL help you :)
Trey and the crew have come through twice for me. Made it look like new. The staff is courteous and professional. Trey is honest and up front and really tries to work fast without cutting corners. I recommend them to anyone who wants the best body work in Norman.
Would never use this place, took car in for small dent in bumper and they tore it down causing so much damage the insurance totaled the car. There was nothing wrong with the front fender or the driver door but both were ripped up requiring replacement. They stated their policy was if the insurance totaled the vehicle they were not allowed to fix it. What a racket!!! If you want insurance to total your car then this is the place to take it but then you will either have to sell the car back to the insurance company if you want to repair it you will have to pay to have it towed to a reputable company for initial AND Collision Works damage. There is some not ethical about this business!
What an amazing experience! Timely, professional, and great service! They kept me informed throughout and, after everything else, they even vacuumed and washed my car! Top notch!
Dont use them they are In Cahoots with Geico and will screw you without even a kiss
Repair was quick and thorough. Received text message updates all the way through. Repair quality was very good. Had small communication issue but it was resolved to our satisfaction. I would use this shop again!
Never take your car there. My suv. Toyota rav.4 is got gaps inside weelwell scratches all over it antenna stolen so im left with unsatisfactory work. The side it was hit on the wheel was refurbished and the car is dangerous to drive over 80mph now im stuck plz dont use them for your repairs
The lady that works the front is a class act. Nice, and Knowledgeable. Worked with me every step of the way, which was extremely handy being that I have a very busy schedule. Hope I don’t have to use them anytime soon, but when that day comes they will be getting my business if possible.
They were able to fix the hail damage on my Jeep, now it looks good as new! The employees were very friendly, and I was only out my vehicle for a few days rather than weeks like other shops! I would definitely use them again.
Check under the hood. After leaving Collision Works the bulb out light appeared on my dash. I pulled over to check it out and found that my daytime running lights, blinker, headlight and brights were not working. When I popped the hood to look all lights were still disconnected as well as 2 airbag sensors in my front bumper and the repaired radiator had a hose that was not connected. I fix these issues myself and called to let them know. The response was they would have a word with the technician who had repaired the vehicle. About 40 minutes later after completing my shopping trip a warning light on the dash began flashing and displayed engine overheated. Causing me to become stranded on the side of the interstate. Calling again to inform them the repairs had failed they sent out a wrecker to pick up the car. 4 hours later after the wrecker arrived I was called and told that the radiator must have burped and the car was ready to pick up again, that the over heat had occurred simply because it needed a half GALLON more coolant. When I arrived to pick up the car again I asked about the repair and warranty if this overheat caused any damage would Collision Works cover it I was told Well we will have to cross that bridge if it comes to it. No offers to cover the car and no offer of compensation for time lost or groceries that spoiled from the breakdown due to their negligence of the repairs. Just a thanks for working with us and being patient. During the repair process the updates on car progress was laughable. No real information was given and no requested information was sent. The website to check for repairs was never updated and nothing was listed as to what needed repair until I received the car. I would not recommend this repair shop to anyone. I thought using a national chain service recommended by my insurance company would lead to quality work and instead it lead to incompetence and unprofessionalism. I would love to hear feedback from the company and hope they use this as a learning and teaching experience for their staff but sadly if this was the treatment for a client then I highly doubt that it will be.
Very professional, was informed of the repair progress regularly and completed earlier than expected.
Had a very positive experience with Collision Works. All of the staff were very professional. Work was performed in a timely manner and the finished product was good as new. They also keep you updated every step of the way. Facilities are great and well organized. Will come back for any future body repair needs. My only word of advice is maybe have a couple hours of availability where cars can be picked up on Saturday.
I took my vehicle in 11/29/19, the location was extremely clean and April was AMAZING! They kept me updated via text message so I knew what stages of repair my vehicle was in even down to the detail stage of being buffed and washed. My vehicle was ready on 12/6/19 and their work is impeccable, and the entire process was easy as 1..2..3. They even guarantee their work for the life of your vehicle and give you a $100 off card in the event that you need to visit them again. I highly recommend Collision Works Norman, I am extremely pleased.
I’ve had car repairs done to my car twice now in the past few months and CW blows my mind each time. I love how they keep me informed every step of the way and always finish my car quickly and beautifully! I hope no one else rear ends me ever again, but if I need car repairs, this is my go to place!
Collision Works recently did repairs on my vehicle. They gave the cheapest bid, got me in the same week, completed the car in about a week and did great work most importantly. Lauren was amazing to work with and Enterprise met me there with a rental car. I will use Collision Works for any future needs!
They did an amazing job repairing our vehicle. We were so pleased with all the updates they gave us while working on our car. Everyone was so nice and helpful.
Super happy and wonderful greeting entry. Im sold and my car isnt even finished yet. Super reception!!!! Thank you.
This is by far,hands down,the best collision repair shop in Oklahoma and hopefully,they will expand to other states! They are amazing! I can’t say enough good things about them! They’re the BEST!
Getting your car repaired after damage has occurred is never an enjoyable experience so it is nice when things are made easier by a smooth process like Collision Works offers. I found their customer service representatives to be professional and courteous and the process itself to be clear. They kept me in the loop via text messages during each phase of the repair, which was nice. The repair was finished on schedule and the payment process was easy. While I hope that I never have to have car repairs again, if I ever do, at least I know of a reliable place to go.
Staff was super nice and did everything they could to make sure that our vehicle was taken care of.
Friendly staff. Knowledgeable and very professional. Extremely pleased with the repair of our vehicle. Will definitely have no problem with referring Collision Works to anyone who needs collision repairs.
We arrived five minutes late for our appointment and the lady at the front desk made up some excuse about Geico not being able to work with people who were late for appointments. That was a complete lie. She then ignored us for several minutes and only acknowledged and helped us after another team member asked if we needed help. The lady was obviously irritated that she had to do her job. She also was not wearing a face mask. Horribly unprofessional front desk service.Then, it took them over a week to just give me a quote and tell me that they couldnt work on my car. This place is trash.
Courteous staff. My Dodge 3500 ram was estimated to be done September 10th and they got it out really early. (Luckily they were a little slow during the time while the truck in). I came by on several occasions to look at the truck and to get items out of the truck - no problem. And the truck was detailed out before picking up - beautiful!!Work done on the vehicle was top notch. Thank you so much to a wonderfulcrew ❤️💕!
They had my car for over 2 weeks, but when I got her back she was like brand new. My car looked amazing. I was so happy. @ailijay
This place was totally awesome took care of great people and great service
They did a real good job. Would tell everyone to come here. They just left my trunk a mess..but real good customer service and good work.
Amazing customer service! Trey took great care of my car, looks amazing and the work was completed sooner than estimated!
These people are very nice and the facility was very clean! The lady that was at the front desk was so friendly and kind. I was not expecting that. The people smile and give eye contact and that makes all the difference.
Very professional! Honda certified! Fixed my car quickly and correctly! I will use them again for the occasional door dings & scraps! Very affordable!
Absolutely horrible
Excellent work. Took longer than expected but it also looks better than I expected. High recommendation.
Poor customer service. Contradicting reports on handling of car. Although admittedly bad handling of a situation by my party, the customer service was unnecessarily rude and handled the situation very poorly. Car turned out okay after multiple trips (multiple weeks of work, multiple calls where they did not know the status of the car and had to leave a message later), but not happy with the way the situation was handled overall.
Fast and professional.
Horrible service, horrible time, screwed us over, DO NOT GO HERE!
This is a great place, the staff will go above and beyond to make sure the customer is satisfied. I highly recommend it!
Very well run business. From drop off to communications to pick up. Another great experience!
Just make sure they thoroughly look at damages other than just what the other parts insurance tells them to do or not do
Great communication on the progress of the repair
Very friendly, update every day, finished in timely manner! Car looked wonderful when I got it back, they even washed it!
Never take your car here, if the insurance insists find a good argument not to. I take customers to and from this business, and this is the only body shop in town that I bring customers there 2 sometimes even 3 times before the fix their vehicle. They are sloppy and bank on volume rather than quality. Nice employees tho!
They did paintless dent repair on my truck after a hail storm and did a great job. They even replaced my tonneau cover that was pretty beat up by the hail.
Unfortunately, I have had to use Collision Works several times (3 to date). The service and quality of work I received there has been terrific. They definitely cater to the customer and go out of their way to make sure everything went according to your expectations! I would definitely recommend them.
Needed to repair the fender liner and replace a grill on my car, fairly small repair compared to other repairs done here. After getting an estimate, my parts were ordered that day and arrived the following Tuesday. Dropped my car off the next day after the parts arrived, and my car was completed a day later. A week from estimate to complete repair. Was able to track my repair online and everyone that helped me out was extremely nice. When I dropped my car off they called my rental location to pick me up. $100 off coupon, and lifetime guarantee on the repair. Would recommend going here for a large or small repair.
My wife hit a deer and Collision works was absolutely the best. They were informative and updated us on each phase of the repair and worked great with the insurance company. I highly recommend them.
They kept me updated . They did a wonderful job!!! Wonderful staff... any questions or concerns I had they took the time and talk to us.. even when we needed a ride home they took us home!!
Just fine hard working people. Thank you
Everyone at Collision Works was very kind and helpful. The facility is very nice and well maintained, the free goodies are a plus too. The work on my car was well done, and I got a very clean car back in return. Thank you for working with me during a stressful time, collision works really made the whole process run smoothly.
Finished my car three days early, and were absolutely fantastic to do business with. Hopefully my car wont require any more work in the near future, but if I do, Ill be sure to bring it back here.They even mixed me up some touch up paint for free so I could do a little detail work on my own.Dont let some other place pull one over on you, head here!Oh! And theyve got s great new building with a very comfortable waiting room. Free coffee!UPDATE: 8/3/2016 - Just when I thought I was done saying good things about this place, they went and did it again. There was a small problem with the work done on my car, and instead of giving me grief about the cost or going through insurance again, they ordered the part that day, and said to just come in when I had time. I didnt even need an appointment... They had me in and out in less than an hour!UPDATE: 7/12/2018 - Theyre batting 100. Took my car back for another small fix (unrelated to the fix a few years ago), and had the same professional experience. I would absolutely recommend anyone bring their car to Collision Works for anything that falls under their umbrella. I cannot say Ive ever had a more pleasant experience with a business as Ive had with them. And to top it all off, my final cost was less than the initial estimate!!
Hands down the nicest people in town. Great service, friendly people, and knowledgeable staff. Plus, they make you feel like family rather than just a customer, and that seems to be a rare phenomenon now. 10/10 would recommend.
I had a great experience with Collision Works in Norman. They gave us frequent updates and made our experience easy during a tough time. Thank you so much! Would highly recommend.
I am very impressed with the services performed on my car by Collision Works. I was involved in a minor wreck that caused quite a bit of damage on my back quarter panel and gouged my rim. My car was in their shop for only 2 weeks. I received text updates throughout the job, and when I picked up my car, it looked brand new, and they replaced my rim! They even detailed the inside! I can’t speak for the value as my work was done through insurance. Speaking of it being an insurance claim, this was the easiest process to deal with! The person who hit me had State Farm, but I hardly had to deal with tracking anything and keeping up with it. Collision Works took care of everything. If I have any repairs to be done in the future, I will definitely use them again and recommend them to friends and family. Thanks, Collision Works of Norman!!
They are amazing! Kept me updated via text messages on my car with eta of completion. Went above and beyond when my car was vacuumed while in the shop for body repairs. Its little steps like this that win lifetime customers. Thank you all for the great service!
Excellent work! They were very easy to deal with and took care of everything I needed. They give daily status updates, and make the details of your repair available via their website and app. There was never a question about my cars progress or the repair costs. Hopefully never have to go back, but they would definitely be my first choice if I need repairs in the future.
My company has trusted collision works with several of our company trucks over the years and have always been impressed with the service we received. I was really impressed with how well they kept us up to date every time our vehicle moved to the next station. I highly recommend!!!
Insurance had me take my vehicle here. I found them very professional and made me feel welcomed. I was greated immediately and walked through the process. Very clean.
I have brought my vehicle here twice for repairs. Each time I received excellent service. Camille kept me well informed on the progress of the repairs, and each time the vehicle was delivered when promised. There was a slight hiccup after the repairs were done, but they went above and beyond to make sure I was a satisfied costumer. Not to mention the actual body work is outstanding. Collision Works is definitely my go to for any body repairs. I highly recommend them.
Car looks absolutely perfect - very impressed especially with the matching of the paint work! Got some great advice from Shannon for visiting attractions in California when I go there (yeah, these folks stretch the limits of service!) and almost daily updates during the fixin-ups.The only disappointment was not finding a mint chocolate on the steering wheel... but this wont stop me from recommending them in future.