Travis was so helpful getting me my first (owned in my name) car! He was so friendly and I wouldn’t pick anyone else! I will always recommend Travis to buy cars from. I can’t wait for the day to come when I can get another car from him because I know he will find the best one for me! I have had my car for 2 months now and it is so perfect!

Mike G was fantastic to work with. He answered my extensive list of questions and helped me reserve my Yukon over the phone. The car arrived a week ahead of his projection. The car was clean and exactly as described. I wanted the front windows tinted and Mike had that done before we arrived. Ferguson is the first dealership we visited that we felt relaxed and taken care of. We could not be happier with our buying experience. We will be driving from Edmond for all service because we feel confident in the entire Ferguson staff.

Amazing dealership with friendly sales and service personal going out of their way to make you feel welcome. Hassle free/friendly atmosphere. Highly recommend speaking with sales associate Michael Gallmore super nice sales gentleman who was a pleasure doing business with.

Ferguson Buick GMC is definitely a World Class dealership!My son purchased a used truck from them a week ago over the phone. We live in Missouri.I drove to Norman Oklahoma to pick it up, a 5 hour drive. Tommy, our salesman was totally honest with us about the excellent condition this truck was in..It was a great experience working with Tommy! I recommend buying vehicles from this dealership

Been here twice to service my vehicle. It is fine, the first time the tire pressure sensors on my car stopped working after they balanced my tires and I was told “sorry our mechanic is having a bad day”The second time I was told my car would be out the same day, but was not notified until I called them at 5pm that would not be the case and did not get my car back the next day either. Which is fine, but I would like to get a text or a call about this instead of having to do it myself. Both times they fixed my car and the people are nice, but you do pay a premium for the dealership and each time I called for an update they seemed disorganized.Update: returned for another potential service and was quoted 30% more than any of the other 6 mechanics I called in the area and was charged the maximum diagnosis rate for them to confirm what I told them I suspected to be wrong with my car, additionally, they did not complete the vehicle inspection as I requested and assume I paid for. I would highly recommend taking your car elsewhere to get serviced.

I researched our car online and then spoke with a young salesman who did a super job answering my many questions via email before we made a trip to the dealership which is an hour away from our home. I had told my wife on the way up that if things are werent what had been stated or if it proved to be high pressure that we were going to walk out, and we would find an honest dealership. Surely at least one exists. We were pleasantly pleased with our treatment there. It took us about 90 minutes from looking at the car, taking a test drive, handling the paperwork and driving our new car home. It was great

I am always happy to have my vehicle serviced at Ferguson Buick GMC. They are courteous, professional and complete the job in a timely manner. I was surprised at how fast I was done. I would recommend this dealership to anyone who wants excellent customer service.

It was very pleasant and simple. I enjoyed the no hassle

I bought spare key for my car for $40! Five stars for this joint

Went in looking for a car for my daughter. Terry was our sales person. He did an outstanding job. Out going and helpful but still let us have our space. Stayed with us through the whole process. Thanks Terry for making buying a car enjoyable.

I had purchased vehicles from Ferguson since 1999. A few years ago, after a couple of poor experiences, I went elsewhere. I decided to give them another chance. I have to say that I was pleasantly surprised. I asked that everything be ready for me when I arrived. They honored this request and Madison, in her first week, did a great job with help from others. It was nice to see that others were helping her be succeed. Thanks for a quick pleasant experience.

Excellent experience. Easy to set up appointment and drop off vehicle. Turnaround was quick. Easy pick up and the job appears to have been well done. Zero issues or complaints.

Not one person acknowledged us when we went there.... Saw several salesmen inside sitting around conversing amongst each other but not one even got up or approached us to see if we had questions or needed help when we went inside to inquire about a truck so we left. Absolutely will not go back!!

This was the second car purchased here in 2 months... Positive experience each time from start to finish with Dalton and Gage. Dalton knows the vehicles and doesnt play the high pressure sales game and Gage gets you finished up in finance in record time. Best GMC/Buick Dealership in the state!

Darin and Travis were great to work with. Both never tried to show me something I did not want to see. We started with Darin on the used car lot and when we told him we were looking at a new car he took us to test drive it and then walked us over to Travis because he was not certified to sell the car. Darin never tried to talk us into something b he was certified to sell and was absolute gentleman. Travis made the negotiation part a breeze and made sure we were comfortable while we waited to complete the finances. I can’t remember the lady that helped us in finances but she was also very helpful and nice. Overall our entire experience was great and not what we were expecting. Buying from Ferguson Buick makes car shopping a breeze.

We worked with Randy from Ferguson Buick GMC and had a great experience. We live in another state and found ourselves in the position of traveling quite a distance for our purchase. While this experience was new to us, Randy made the process feel less intimidating by sending us pictures and videos of the vehicle and answering all of our questions. You can expect professionalism and honesty when you work with Randy and we highly recommend him.

Great buying experience. Salesperson was not pushy and answered questions as presented. She was quick to respond to texts that I sent her as we worked through the transaction. Heath in the finance department was great as well. He asked a variety of questions, explained what I didnt understand and let me make my decision without lots of pressure. The new car GM called and discussed the purchase with me and was very thorough in explaining the offer to me. Overall, a wonderful experience.

Wanted to say thanks to Julie Aultz for helping with the financing of my daughters vehicle. She not only helped get us a great rate but very kindly and patiently helped my daughter develop a plan to build her credit up over a 2 year plan. Thank for sharing years of knowledge.

Customer service was outstanding thank you Michael and Jeff the sales manager for going above and beyond after the sale. I have only run across one other dealership in my 46 years that was willing to stand behind a vehicle that they sold me. Jeff was more than fair with meeting me with some of the cost of the repairs thanks again my family really needed this break during this Covid time.

Great people! Great communication! Speedy delivery! Made for a great experience in buying a truck!

Jim Beneventi is friendly and listens to your comments - very helpful. Definitely in tune to what is going on and to what is on your want list.

Out of many dealerships I called around the country looking for what we wanted, Don Richart was the only one to take his time to help us find it. Most dealerships were quick to say No we dont have that, but Mr. Richart took another step to help out. Very caring, nice people, I would buy again from them.

The entire dealership team did a great job making my truck purchase an wonderful customer experience,An special Thank you to the salesman and finance member in making this truck purchase fun for me!

Dealership is always welcoming. Staff is outstanding! Don & Scott were very professional and ensured we were taken care! Fair and professional negotiations! 10-10 would recommend!

I have bought 3 Buicks from Ferguson over the last 10 years. They are very nice and helpful in purchasing a car and their service is great. Ill stay with them as long as the cars stay as nice and dependable as mine have been.

We had a great experience from start to finish. Our sales person Kenny met us and was very nice and knowledgeable. During our test drive he was personable and answered all of our questions. He wasnt pushy or trying to convince us that we had to buy this car. Before we left the first time, he also introduced us to his manager, who was also nice and even offered to let us drive his personal Acadia for another view. We did go to two other dealerships to look at different cars - our experience at Ferguson is what ultimately brought us back along with the Acadia - it was by far the best vehicle we had driven during the day. When we returned, Kenny allowed us to drive the car again by ourselves so that we could really get the feel of it. We appreciated that so that we could really talk without a sales person listening in. The negotiations went well and we were sent to finance quickly. Our finance guy was top notch too!! Probably hands down the best experience we have ever had with financing. Two days later I brought it back because I felt it was making noises it shouldnt. We wait only 5 minutes before a service manager came and explained everything to me - our finance guy walked by and said hello and called us by name. Our sales person was not there that day but he did text me to make sure everything was taken care of. Overall the best car buying experience I have ever had and I LOVE my new ACADIA!!

Mike is an outstanding person to deal with, always gets me taken care of in a timely manner. highly recommend

Tommy was awesome in our dealings with him. It was later in the day when we went to just test drive a vehicle, but he was super patient and answered all our questions. Not the typical used car guy. We were not going in to the dealership to buy that day, just to see what we might like. Turns out the first car we drove was the right one. We test drove a couple of other SUV but they did not compare to the one I wanted to drive first. A deal was struck and we drove away with a very nice car that same night. He took us to the finance guy and that is where I might suggest you READ ALL OF WHAT YOU ARE SIGNING, even though it might be late in the day. Was not told that there was an additional $500 cost for window breakage coverage, and also roadside assistance was an additional $500 as well, was just shown in a pamphlet it was all covered. When I asked what the extended warranty cost was, was told one price, and he implied it was all one price together...... when we got home, it was looking over paperwork and found there where additional charges for $1000 in the financing for those items. All in all, our experience with the car sales person (Tommy) was great but again I was not very happy after the fact with the financing person! I will still give the dealership a 5 star due to the dealings with Tommy!!

Took my truck to the service department today for a transmission issue. Several hours later a called back to check on it and the service writer said there is definitely a transmission shudder and they were going to do the new fluid swap that fixes this issue. I informed him that this fluid swap was done already by the in November or December of 2020 and that at this point I think they need to warranty the torque convertor. The service writer called back and said yes they have done the fluid swap as mentioned, and that I might have to bring it back middle of next week when they were able to get the convertor, and he was going to have another tech diagnose it also today. After agreeing that it has said issue he calls back to tell me that there is no problem, its caused by the tires which are only 1 taller than the stock and the air intake which the only difference is the conical filter not a paper filter. So they went from saying there was definitely a problem to nope nothing wrong its bigger tires and air intake causing transmission shudder. And just to state there is a Magnusson-moss act to protect consumers who modify vehicles.

This is our 4th vehicle from Ferguson and we will keep coming back! This was by far the easiest vehicle purchase ever. The salesmen were attentive but not hovering. Finance went pretty fast as well. Thanks to all of the people who were involved in our purchase, we appreciate you!

Yesterday, I drove three hours from Dallas to Norman, in order to buy a car from Ferguson GMC. I had paid a deposit, and they provided a sticker describing the car and a Vin number. When I arrived at the dealership they told me the car wasn’t ready. I waited an hour. When they finally brought the car around to show it to me, it was not the car that I had agreed to buy. My husband had texted to verify it was the correct automobile the day before, because I had to drive three hours to pick it up. Not only is this unethical behavior, it is also a terrible way to do business. If you can’t trust them to do what they say they’re going to do, how can you trust the quality of their vehicles, or any of the work their service department provides? Ferguson lied about having a car to sell me, and let me drive six hours round-trip (and put miles on my car) in order to try and sell me a lesser vehicle. I would not recommend them to anyone.

I contacted the dealership on a Sunday and was sent to one of the salesman. I asked if a vehicle was there he took time out of his day to drive out and confirm that it was there a. My wife and I drove down on Monday from Kansas and met up with Gage He had prepped everything so by the time we got there it was double check everything that we wanted and start the paperwork. It was a smooth transition and everything went extremely well next time we buy a car will probably drive down there to get one.

Avoid this headache. Negative experience with the Service department. Expectations were not met. Made an appointment to have diesel work truck oil change, the A/C system inspected and a transmission diagnostic ran. Thurs morning appointment, didnt get the work vehicle back until Monday before close. Excuses, excuses, excuses when called on Monday morning to check the status. If they had been up front with mechanics being out, over the weekend, we would have definitely taken it elsewhere. Does every dealership service department expect the consumer to not need the vehicle they are leaving for service? The best part was the service person accepting the vehicle at drop off DID NOT DISCLOSE there were diagnostic fees. Surprise!!!

Ive had my GM vehicles serviced at Ferguson since 2013 and I have never had a problem of any kind with the service department. Mike, Preston, Richard, and Chandler all listen to your problems and handle them in a very professional manner. I wouldnt take my cars anywhere else.

This was not our first experience with Ferguson. We have bought at least two other cars from Ferguson and have been very pleased with the experiences. This time we asked our son Tim to help with the decision and he suggested the Buick from Ferguson with salesman Jim.

Brian at the service department went above and beyond for me. I had so many issues go bad like my tires, air conditioner and battery all at once and the service department fixed all of them in one day even though they were overloaded with cars. I am beyond grateful. Thank you for all your hard work. I appreciate all of you.

Just purchased my second truck through Ferguson GMC in Norman, OK! Both times I had a great experience working with Greg McGinnis who went above and beyond to make sure that I got everything that I needed! Everyone that I have had the pleasure of working with at this location were great to deal with and went above and beyond to make sure that I had an enjoyable experience throughout the purchase process! Hands down one of the best dealerships to work with in the OKC metro area! Go see these guys if you need a great deal on a vehicle! Thanks again for making sure that I was taken great care of!

Service department guys are super helpful, courteous and would give them 5 stars if not for location

Not good at all.Bought a vehicle and special ordered a luggage rack from GMC in October and paid to have it installed. Made appointment to have the luggage rack installed today. Went to Ferguson and was informed I was sold a vehicle with hail damage and this particular model of vehicle could not have luggage rack. The price had been added into my note so I have been paying increased interest since November 2020. Ferguson GMC Buick service was asked before buying the luggage rack and I was told absolutely it could be added. I might add, the buying experience was ABSOLUTELY WONDERFUL. Ferguson GMC / Buick needs some attention in the Service Department and their consulting services for add-on accessories. No idea when I would receive the $1000+ refund was mentioned.

I needed an oil change and ended up coming here. The service people were so helpful with getting my car in and out in a timely fashion. They made sure I was comfortable during my visit and told me not to hesitate to ask them if I needed anything while waiting on my cars oil to be changed. I will definitely be back.

The service is always friendly, and with an appointment they had me in and out very quickly!

I had to have my Encore towed in as it wouldnt start. Mike in service dept was very good about calling me with updates.

Exceptional customer service from start to finish...Kesean Hall: We thank you for keeping your word and making the process so smooth and enjoyable!

Mike and Preston In the Service Department always take great care of me. I was in for an oil change and was in and out in 45 minutes. Thanks Guys keep up the good work.

Awesome staff very professional.

Great no pressure or pushy sales experience. Test drove 2 trucks and Dalton knew the differences between each trim and didnt just try to sell us on the more expensive model.

Awesome deals by Keshawn. Thanks for the guidance and expert advice. A little hail damage never felt so good.

I ask to work with randy w. i was put with mike mike gallmore who did not listen to me or my wants. i told him a one yr upgrade was not worth the effort to show me the 2021s, i told him i wanted adaptive cruise. he was determined he knew better and was determined to sell one of your 2020s to get it off the lot. if he had listened i would have driven away in the one premier you had instead of an essence

Sales and Service personnel are fantastic and the facility is outstanding!

Great place would recommend thank Randy and Richard for their work.

This was my first time taking my car into Ferguson. I was having some routine maintenance done. They had the most friendly and knowledgeable service department. I believe his name was Richard. I waited while they took care of my car it didnt take very long at all and I was out of there.

Outstanding support from the Ferguson Service Department. My Service Rep Brian... was helpful and courtesy. He ensured all service requirements to my vehicle were met.

Loved my experience! The salesmen at Ferguson helped match me in the perfect car and were so comforting throughout the entire process! I am loving my new Terrain and would highly recommend shopping for your next vehicle at Ferguson Buick GMC in Norman, OK!

Great place they took good care of me me and I got the truck I wanted.

Very good job on the servicetook a little time to look at some of the new model vehicles while we waited.

Greg mc guiness awesome salesman. Thank you for all the help!

Mike in service was great. He had great communication with me on the status of my truck that was being worked on. Very impressive, plus he was workin his butt off.

Just early shopping excursion investigating possibilities. Sales guy Gage was extremely knowledgeable about the SUV and all the options available, but not at all pushy. Would definitely chat with Gage again when we are ready to buy.

The sales manThat we had was very nice and helpful thank you every one that helped with the car

First of all, I have never seen customer service so amazing, This whole purchasing experience was great, Everything from start to finish was top notch and amazing!!! I am very pleased and impressed, This is a place where you buy once and you will buy from for life!!!!

Richard was friendly and knowledgeable. He explained my options. Waiting room was very comfortable. The service was done in a timely manner.

Best experience to date. Great employees, best deals, well be back for my next car

I had an appointment for an oil change/tire rotation and was in/out in under an hour!

From start to finish, everyone was amazing. I also wasn’t there for hours and hours.

Kind, caring, thoughtful, knowledgeable and very professional.From start to finish, everyone was exceptional.Thank you!

My experience with this dealership was outstanding! We started our search for a pickup online and we were very happy with the quick response back we received. Your internet team quickly assigned Don Richart to help us and he didn’t disappoint. He responded back the same evening letting us know he would help us with our deal. The next morning we had everything we needed to make the purchase. Once we got Don did an awesome job showing us all the features of our truck. I also want to mention that Matt Foster also did an outstanding job getting all the paper work done quickly so that we could get back on the road home. I highly recommend this dealership to anyone looking for a great deal.

Vicki Halley was amazing.Don Richart was very kind and helpful.Finance department was extremely helpful.Our family is greatful!!

I was worked in to check an engine light on an extremely busy day for Ferguson. They gave me a loaner to use so they could work my car in. They fixed the issue and I picked my Enclave up that afternoon. Treated with respect and professionalism. Mike is greatest.

No hassel, not forced to waite. Good sales person..

Scheduled time for my appointment was most convenient for me and the speed of service without compromising quality of services was outstanding.

If I could give negative stars I would, my service advisor, Richard, is rude! Not just to me but every person he comes in contact with. We shouldve known not to purchase a vehicle here from our last experience with their body shop which ripped us off $1000. Then upon purchasing this new truck the salesman sold it to us for $200 more than the online price. When we brought this up his statement was that its just $200. The windshield cracked within first two weeks and the gps/radio went blank the first two months, service was terrible and because of a hail storm they no longer offer the loaner vehicle they brag about with the sale. Im switching my dealership to hudiburg, and in July when we purchase a new gmc and trade in our cadillac it will also be with hudiburg!

They salesman was very nice, no pressure.He is knowledgeable about the vehicles. They do an excellent job. All areas of the dealership, the service department, the used car salesman, were very all very nice. A very pleasant experience.

Amazing service, Im super impressed thank you . Im not used to being treated so well if I could Id give a hundred stars

Greg was awesome! He took great care of me! Had the truck all shinned up and ready to go when I got there!

I am disappointed with the service this time. Other than the oil change the other two issues was not resolved. I spend $50k on a vehicle I expect better service. I appreciate the loaner car but for a week Ferguson had my car and drove 7 miles to try and find the issue. I specifically asked them to drive west on the interstate and they would hear the issue. 3.5 miles one way and 3.5 miles back means they never made it to the interstate to drive west. Now I will have to find another shop to fix the wind issue and hope the air bag service doesn’t default the airbag in case I am in an accident. Ferguson seems to overbook service or they have too many issues with their vehicles.

Nice experience, staff was friendly and efficient

Customer service was good. Paper work went smoothly and quickly. The disappointment is the trade in “assistance”. It is not much of an assistance if you offer less than the trade is worth. Trade offer and “assistance” equal true trade value is not assisting anything. I just viewed this as getting my full trade value and the vehicle not being as discounted as advertised.

We purchased a truck from Linda as her first sale a year ago. I looked on line at Terrain and was by chance placed by website with Linda again. No better sales person, no push with full knowledge of vehicle specs. If she doesnt know she will say so, but will go find the answer. Loving the vehicle, no buyers remorse. Which is very common with me.

Awesome service. Got there as the service department was closing during the recent snow storm and they stayed until the 4-wheel drive in my truck was fixed. So very much appreciated!!!!!!

Service department advisor was rude. He was upset that I had made a service appt online rather than calling.

The service group is very professional, organized, and communicates issues with solutions. I believe the service charges are fair, the price for parts is competitive, and the work performed is excellent. Thank you!

We went into Ferguson GMC to look at a 2021 Yukon Denali last week. Our salesman Gage, was awesome. Very knowledgeable, very polite and very helpful. When we had decided on which vehicle we wanted to buy, Gage said that his sales manager would talk to us about price.The sales manager was the most unprofessional, most rude, and most lacking in social skills of anyone I can ever remember meeting. Great job Ferguson. You’ve really got a winner on your hands. With a sales manager like that running your new car sales, I’ll be sure to look for deals at your going out of business sale!We drove to a GMC dealer in Chandler and bought a 2021 Denali today.If I could have given you negative stars, I would have. If you are interested, I will drive down there in person and give you the details of my complaint in person.

Very smooth and comfortable process. I was clear about what I wanted. Holden, my salesman along with Gary, the GM, were very respectful and didn’t try oversell or show me anything I wasn’t interested in. They, along with everyone made the experience of buying a vehicle pleasant.

Best place to buy a new car!! Every vehicle we have or had came from Ferguson GMC!! Wont go anywhere else!!

Probably my best experience at a car dealership! Everyone was open and honest about pricing, financing and options available without pressure which is very refreshing. I highly recommend Ferguson for anyone looking to make an auto purchase!

Loved Don and the ability to communicate through text

November 2020, the dealership had great customer service and dealt with me on a down to earth level. They did more to help me feel comfortable purchasing my new car vs getting a sale. Mark G and Travis were awesome!

We went to Ferguson to find my daughter a new car. Tommy Duvall came out to help us and that’s just what he did. He wasn’t pushy and helped us get the price for what we wanted to pay. So if your looking for a car, I highly recommend for you to go see Tommy, he’ll hook you up!!

My purchase of a New vehicle was encouraged by the Service Department at this Dealership. Great Service from Sales and Service Dept

Usual good service!

It was all good found what I wanted and got the extra that I wanted with no problems told my brother he should get his next truck youall

We were in and out very quickly

Best experience we’ve had buying a car. Gary is the reason we come to Ferguson! We will never buy a car anywhere else. Charlie made the lending side smooth and easy. Justin was very helpful teaching us how to use all of the features in the Yukon. We LOVE our new GMC!!!

I love Ferguson GMC and I love my 2019 GMC Sierra! Ive always received great care when ever visiting the service desk. Recently my truck required an oil change/tire rotation. It was also experienceing a problem with the front left tire and the left two air vents wouldnt stay put (would constantly fall down).Mike the service person quickly took care of everything, arranging to get the tire and the vents fixed quickly. I couldnt be any more happier! Thanks for the great service desk professionalism!

Fantastic communication and customer service

Mark and I spoke for a few days about a particular truck. The day I came in to purchase the truck was Mark’s day off, he came in anyway. Mark was very patient and pleasant to do business with. I had my own financing already line out, but Charlie suggested I give them an opportunity to help me. I got a better interest rate and he listened to my concerns about an extended warranty and took care of. It was a great experience. I’ve recommended Ferguson to my family and a friend. Thank you, guys!

Service was very professional and my service advisor, Richard, always makes sure Im satisfied.

Auto Service department was extremely helpful. They removed and replaced a few components that were making absurd noises. I have not had a problem since I got my 17 Acadia back a month ago. Drove to Colorado and back and had no issues. Hands down to Mike for providing excellent customer service.

Smooth efficient service. Richard Underhill was great!!

Great experience. Found the Yukon and drove up from Texas. Made the transaction quick and got me back on the road.