Very friendly environment very informative educational salesman was excellent in his knowledge of the product cant wait to get the bed

Very friendly and helpful service. Good pricing too.

Very helpful salesman named Stephen. Best price of all the mattress places we went in area.

We visited the store to look at the PURPLE system. Sharon told us they did not have that in their store but showed us comparable systems. She was very helpful and friendly and we were very happy to give her our business.

Super great and super helpful! Helped me pick out my new mattress. Told them what I was looking for and they knew exactly which ones to show me!

Great service and extremely helpful. Roberto and Rios were excellent. Highly recommend buying from this store!

Spoke on the phone about purchasing a mattress and box springs with Kathy.there sales associate who was very helpful and friendly. We ended up going to the store and finished the deal and made the purchase. We asked about another mattress and adjustable base while we were there which was helpful. We plan on going back next month and purchasing it. This was our first time to try out an adjustable base. We’re sold on it. We appreciate her being so helpful.

Stephen at Matress Firm in Norman was great! I appreciated him checking inventory and explaining options to us for my daughter’s new bed. We are very pleased with our purchase and how simple it was AND happy we went in during that awesome 4th of July sale to get full for price of twin with adjustable base!

Guys… go see Cathy at the Norman location specifically. Probably one of the best customer service representatives I’ve ever had the pleasure of meeting.

Very informative and professional very satisfied with my purchase.

Great service. Easy to work with staff. Perfect experience!

Roberto and Victor did a great job and were very friendly.

Jennifer was absolutely wonderful! She helped us find the perfect bed and answered all the questions that we had about prices and everything. She got us an amazing deal and was so much fun to be around. I would recommend this store to anyone looking.

Service was great Stephen was very friendly and helped us get the bed we needed

The workers at the Norman location were wonderful. They were my last stop in OKC and Norman looking at mattresses for the day. They were the only stop where proper masking was in use by all employees, I appreciate that. They were able to answers questions well for RV mattresses. Both employees were genuinely helpful and kind.

Bought a mattress and had it scheduled to deliver on June 1st. They called me the day before saying that my mattress is out of stock and that I’m unable to receive it. I was told it “may” be available June 18th but they’re unsure. Horrible customer service because they tell me last minute, and most importantly, told me it was in stock when I made the purchase. They clearly have no idea what they’re doing and we’re unwilling to clarify why this happened and did not attempt to rectify this situation.

I loved it it was amazing the lady was great she helped me so much it was an over all great experience and the prices were really great as well.

We were first time customers last year, and absolutely love our beds. Our son needed a new mattress this time so we went back. We got a great deal. The gentleman helping us found us the perfect matress within our price point. He was friendly and knowledgeable which made our experience pretty quick. Matress Firm was very clean, everyone abided by city mandates and it made us feel safe. I highly recommend! Well be lifetime customers.

We love the bed we found with sharon, and for such a great deal! Cant wait for it to be delivered!

Steven was amazing! I told him what I wanted and he had it w/ delivery in 1 week! Kudos to Steven!!!

Travis was super helpful. He made this so easy! I was stressing for no reason! Looking forward to getting my new bed!

Cathy was so helpful. I am very happy with my purchase

Great customer service! They were very helpful and half the price of Ashley’s Furniture on the same mattress.

ZERO STARS The woman that helped us was extremely rude today. She had a terrible attitude. We handed her $1,750 and said thank you and she stared us down and refused to say you’re welcome.I thanked us for her and walked out. We have 4 beds and mattresses to but this weekend and will absolutely not spend one more dime in that store. She will not last long in customer service.

Friendly no pressure service. Great price. Would recommend to any of my friends!!

Very efficient made a great deal on two beds for my teenager.

The salesman was very helpful and did not try to upsell me. He listened to what I was wanting and helped me find it. Super easy. They will also take your old bed and recycle the materials for good purposes.

This would be my 2nd time coming to Mattress Firm, they have a wonderful selection! We were so excited to go get a new bed and Sharon was so helpful!! Thank yall so much!

Shawna was helpful and incredibly knowledgeable. She explained how the different types of mattresses work and helped me decide what was best for me. I had a big order and she made it all happen. Great shopping experience. Shawna is a great asset to your store and especially your customers! Look forward to getting my new before and new guest bed.

The sales lady was super knowledgeable about the products but I found the same mattress online for $300 cheaper and they advertise 120 day price guarantee and they fed me a line about how we got a discount on the bundle on the mattress plus base and would honor that advertised price.

Cathy was very knowledgeable about the Tempur-Pedic mattresses and helped us pick out just what we needed.

Had an absolutely amazing buying process with Steve K!! I will be recommending him as my go-to mattress and pillow expert!! He was patient and took his time finding my needs so we could pick the perfect mattress. If I could give him more than five stars I would. 10/10 would return here for future business!!

We were buying our first brand new mattress & very intimidated. The salesman, John Gage, was so nice & helpful. He asked about what we were looking for in a mattress & found several great options within our budget. We are picking up our new bed tomorrow & can hardly wait ! We are so glad we went to mattress firm. Will definitely recommend.

Got a great deal on a mattress. Willing to work with my price range, and not pushy on sales. Sharon was a lot of help and very professional.

The salesman was helpful, courteous and accommodating. Not pushy but answered all my questions.He left us alone for awhile to make our decision. Didn’t hover over us.I enjoyed the experience.

Super quick and easy. In and out in under 15 minutes!

Sharon was extremely helpful in finding us a good mattress in our budget and really good to work with.

Jennifer is a rock star. We were needing a bed quickly due to a back surgery. She went way above what we expected making sure we had the bed the next day. She called to make all the arrangements on her day off. Beyond a doubt one of the very best customer service experiences I have ever had. Thank you!

Great experience!! Jennifer was so helpful and I was able to get a great deal and I was on my way in about 30 minutes.

I called to see why online was a bit cheaper than the store, and the response I got was if you want take money from our(salesmans) pocket, then order online. I really wanted to ask about exchange program but after that response, I decided to just not deal with them.

Steve K was absolutely amazing with us.He got us an amazing mattress for half the price! Walked out only paying $1000 for the everything when we would have paid over $2000. Definitely a great great place and great customer service

I called to find out if the store was open. I was told it was and they confirmed the location since they were being forwarded calls from locations that were closed. I was asked if there was something in particular i was looking for. I described what I needed. The young man said they had several to choose from and told me he would start looking for models to show me. When I arrived the salesman had everything lined up to show me all the options within the price range I was looking for. I left with a great quality mattress at a price much better than expected. I really felt that the clerk was looking to meet my familys needs rather than just making a sale.

Everyone was very patient and helpful to me. They tried to help me make the right choice

We were looking for a new mattress for the spare bedroom and Mattress Firm had exactly what we were looking for, at a great price.

Kathy Walker was very helpful in our choice of mattress.

Hello, Be glad to. Over all good shopping experience. Salesman was knowledgeable & very accommodating & patient. I would definitely recommend this store to anyone looking for a good selection Of quality productS.

Steve the sales person was very informative and took care of us very well. He answered our questions and helped us make a good decision that fit our needs.

Great service

Bradley was amazing!! he was very nice and very helpful as soon as we walked in the door. definitely would come back!!

Weve been shopping around for a mattress and lucked into a great deal on a super-comfortable queen mattress with an adjustable base. The staff is very knowledgeable and helpful without being pushy, and worked with us to find the highest quality bed for our budget. Were thrilled with our experience and will definitely recommend them to everyone we know who needs a bed!!

Went in looking for something affordable and comfortable, and Steve K. (Salesman of the year!) helped me find something that worked with my budget. He was super personable and helpful, and made the experience easy and stress free!

Staff were very helpful in finding the right mattress at the right price. Very pleasant shopping experience and I hate to shop.

Sharon was fantastic!!! Answered all my questions. Very happy!

Great sales man helped select the right bed!

The buying experience itself was easy and fast. When we arrived the gentleman was already helping a couple so we browsed. When they left he approached us and helped us find exactly what we were looking for and we will have our mattress and box spring delivered to our our home on Monday (2 days) and they will haul away our old one! So happy!Update two days after delivery!So satisfied! The mattress is so comfy, best sleep ever. Also the delivery was so worth it! The guys came in and did everything! I didnt touch or move a thing!

Very professional, informative and Not pushy. Great specials with incentives Zero Interest 24 - 36 Months. Shanna Freeze representive that assisted me.

I walked in and told them exactly what i needed and they had it ready very quick. Shana did a great job helping me out.

Went in looking for slats,but ended up buying a twin mattress. Shana was attentive and knowledgeable. Paid for my mattress there and picked it up at the other store. Michael was friendly and carried my mattress to the car. I will shop there again.

My wife chose to visit Mattress Firm Clearance and boy am I glad we did. We met Travis and he was very accommodating and knowledgeable about all mattresses and helped us decide what we felt was a GREAT BUY. The deal was great and the service was even better! I highly recommend Mattress Firm to everyone.

Both Lance and Shanna were very informative about the products. They answered all of our questions, and, worked in tandem. The experience was pleasant. The entire process took very little time.

Siobhan Frow is an excellent sales person. Sales teams often overlook customer service as they are taught making the sell is the most important. Siobhan understands that customer service is first and everything else is second. If you are in the market for a great mattress for a great deal, youre best bet is going to this mattress firm and asking for Siobhan. I searched all day for a good mattress at a great price and this location vastly exceeded my expectations.

Excellent customer service. Very knowledgeable staff!

Brittany was the most helpful sales person I have ever met; very low pressure and she was very patient. She was able to remember what both my partner and I had said about every mattress that we tried out and was able to help us cross compare and come to an agreement about the mattress that suited both of our needs. Also the Beauty Rest mattress we bought is absolutely amazing. We are so happy with our purchase and our experience.

Nothing but high remarks for both the 24th Ave and Main St locations. Listened to our needs, explained, in detail, the mattresses best suited for us and, long story short, the last 3 nights have been the best 3 nights of sleep Ive had in recent memory. Many, many thanks to Lance, Travis, and Mark.

We are super happy with our shopping experience at Mattress Firm! Our salesman, Steve K., was super knowledgeable and friendly; he really made our experience so easy!

Travis was so helpful and nice. He never made us feel pressured to buy anything, he let us easily walk around and try out the mattresses without following us. They also didn’t have something in stock for us to pick up day of so he gave us an amazing discount so we could go and pick it up!!

We made two trips to Mattress Firm on Main Street before finally deciding on our purchase. The complete deciding factor was our saleslady, Betty. She was patient and thorough, and then when the mattress we wanted couldnt be delivered in the time frame we needed, she made the necessary adjustments, and our purchase was finalized! Not many salespeople will go the extra mile for you and know that their store will back their word! We highly recommend Mattress Firm and Betty!

Shanna Freeze did a great job tonight sold my son his first big purchase, very kind and ready to answer any questions he had!!!

The store staff, particularly Travis, was very helpful and patient, willing to answer all my questions and explain the differences among all the various mattresses. I really appreciate that all the mattresses available online are in the store so you can try them out before you buy them. When I found a better deal on the MattressFirm website, they honored it in the store. No complaints!

Great mattress Great price. Courteous friendly employee!

Excellent experience. Travis Penrose is very knowledgeable. We were able to take our time and consider all the possibilities. Very pleased with our purchase.

Brittany was polite, helpful, knowledgeable and kind. She was even able to speak to how this company was different from competitors. I did not feel pressured in the slightest. She also assisted me in trying to find ways to lower the cost, such as with clearance items. I feel comfortable not pursuing shopping at other stores.

Who would have thought buying a mattress would be such a personal experience! I had to fly into town from Pittsburgh because my mom was sick. She needed a new mattress due to the fact she could not get around as easy. I went into the store expecting to have to just try them out and guess. But no. The staff was SO knowledgable and SO helpful. They were considerate, kind and really listened to what my moms needs were. Jeremiah is who helped us and he was so attentive and helped us find the exact right mattress for my mom. It sounds cheesy but it was peace of mind knowing she has the right one and if not they were helpful in telling us the policies for exchange, etc. Definitely go to this store if you need a mattress. Clean, considerate, not pushy and very helpful!!

They were really nice here. I needed a mattress for my new apartment in Norman, and they were able to help me out. Most of them were a bit out of my price range, but there was a sale corner where I found mattresses more my speed.

Let me begin by saying that Brittany at Mattress Firm in Norman was one of the most helpful, courteous, and knowledgeable salespeople I have ever encountered. She was a fantastic mediator between my needs and the needs of my significant other. We were considering ordering a mattress online from Casper/Leesa/Helix, but wanted to try mattresses before committing. After working with Brittany for a few hours (yes, hours -- take your time on this big investment) we were able to narrow our selection to a few models and finally decide on a bed thats the best of both worlds. In the end, its worth going to a brick and mortar store, talking to someone who knows the merchandise, and getting a professional opinion on what works best with your sleep style.If youre considering buying a mattress (and are in a financial situation to buy one) go talk to Brittany -- you wont regret it.

My husband and I went in looking for our first mattress together and Brittany was super helpful! Very knowledgeable about all of the various products in the store and was able to help direct us to the best mattress! So happy with the service and respect. I would recommend this for anyone looking for a mattress or a great pillow.

Travis and his dad, the greeter, were friendly and took care of us right away. Love supporting a family business! Highly recommend!

Today I went to the Mattress firm clearance store in Norman and I was very pleased with the service. I needed a bed set, frame and delivery within a tight budget (~$500). The sales woman, Brittany, at the store was very helpful and knowledgable about the beds available and the services provided and she helped me find the perfect bed within budget!

Overall we had a great shopping experience here. We found a great deal on a mattress and the salesman, Adam, was very professional and attentive. We did run into a number of delivery issues that were outside of the stores control. In the end Mattress Firm made it right.

Travis and Michael really accommodated our decision process as well as our needs. They found the perfect bed AND financing that worked best for us. Overall really fantastic and personable experience!

All off my mattresses as a kid were pirchased here, and as an adult I still shop here! I was in for a new box spring and looking for something more durable than the wood. They had an excellent “flex metal” option that will work perfectly for me, at a much better price than I had anticipated, and a much nicer look than others I’d seen. Craig W. took excellent care of us, and I would recommend anybody to shop here!

Brittany was great! She was so helpful and found me exactly what I needed to buy. Great prices and very easy process. Thanks Brittany!

We came into the store and met with Joe. He was amazing and walked us through all the different mattressess and the pros and cons. He was very knowledgeable and made us feel comfortable in the purchase we made. I defiantly recommend coming in and asking for Joe in the Norman store.

Gerald Archer took excellent care of us . We shopped there first then went to 2 more stores . Coming back to Mattress Firm where Gerald sold us 2 mattresses for our adjustable beds . When we need another we will be calling him !

Helpful staff and stocked with standard mattress fare. Clearance items still not in stock at that location - youll still have to go to the warehouse on Reno and I-40 to pick up if you do end up purchasing a clearance item. Not a supremely broad selection but ample for the chain.

Couldnt be happier with the our salesman, store manager, Jonathan Murry. He was very nice and very knowledgeable. Love the mattress and adjustable base. Deliver was great, young men very carefull, fast and nice.

Great experience at Mattress Firm in Norman with Mr. Travis Penrose. After all my discounts. He saved me almost $1,000.00 dollars. I recommend go to Mattress Firm to buy your next mattress.

Jeremiah was extremely patient and helpful and helped be very well informed about my selection of mattress! His first choice after hearing what I was looking for, was by far my favorite choice.Also, delivery of my mattress couldn’t have gone smoother!

Siobhan Frow was very helpful and informative. I havent shopped for a mattress in 10 years and there are a lot of new mattress styles. Siobhan knew her products and even saved us $100.

I had the absolute worst customer service at the Mattress Firm in Norman. After I bought from their location, I had follow up questions regarding my order. It was not delivered so all I wanted was someone to help me get what I paid for. The wonderful employee that helped me the first time no longer worked with the company so I had to get someone elses help. Betty, the employee at this location, answered the phone. She lied about who she was when I first called, claiming she was part of a maintenance crew opening the store and could not help. After a few hours, I called again and she answered. When I explained again to her the issue I had regarding my order, she told me it was not her problem that I had to take it up with someone else. The person she referred me to could not help me so I called Betty back. She told me that she cant deal with this and she had a customer. After I explained to her that I was a paying customer as well...needing assistance, she hung up on me. I called back one last time. She told me that she could not help me and hung up the phone again. Since I was living in a different state, I could not go in the store to deal with this in person. I ended up returning what I ordered after Travis, another employee at that location, lied about getting in contact with me about my order. These particular employees, Betty and Travis, were only concerned about commission sales and did not want to deal with customers that have already purchased from the store. I have never experienced this type of treatment as a paying customer. Trust me if you are even thinking of buying from this location, do not deal with these two. They are sneaky salesmen out to get your money and will not help you if it does not involve a sale.

The service and deals were great. I needed a mattress for the guestroom and I needed it quickly. I will definitely consider coming back in the future.

Found me a good deal on a nice mattress. Aside from price helped me find out which mattress felt just rught to lay on. Credits to Travis.

Craig was very knowledgeable and helpful. He moved mattresses around to different adjustable bases. Would definitely recommend Mattress Firm

The service was amazing from the moment I walked in. I knew what I was looking for and they gave me what I needed! Johnathon and Joe were very hospitable, I felt like I knew them a very long time! Good, fast, friendly service!

If you need a mattress come see Jeremiah at the Norman location. They are very helpful and won’t make you feel pressured. They have a a wide selection and I absolutely love my adjustable bed!!

Really awesome deal from Michael at matters firm well worth the weight thank you very much

Fast, easy, very informative to what was best for the way I sleep. Awesome deals too! Thanks Brittany!

Great non-pushy salespersons! They included free pillows, mattress protector, and adjustable base.

Great Shopping Experience! Johnathan was very knowledgeable and easy to talk to! Will be back again.

Joe was great! Helped us get a great deal. Come down and ask for joe