I brought my fender strat made on Japanese guitar to mills river music store. I was very impressed with how well it came out I told them what was wrong they wrote it down on the computer. dropped it off yesterday and picked it up today and it looked like it was brand new. They made the bridge nice and solid as I wanted and I like how the price was because it sounds nice it plays great so thank you guys for taking the time to fix my guitar. Ill come back if I need any other help with my gear.

Super helpful crew, reasonable prices, convenient location. Bought my first new guitar here. I highly recommend them!

Nice selection of guitars both new and used at reasonable prices. Staff went out of their way to assist us, very low pressure. Owner is a luthier and very helpful and knowledgeable. Great music store!

The folks at Mill River Music and Guitar are always friendly and helpful. We have been going here for a few years for guitars and accessories for our daughter and they take the time to explain our options and help us get the best value for our young musician to grow.

Best music shop! The staff is fantastic! I have gotten really fair values on all of my trades, the service department is top notch. They have worked wonders on all of the guitars I have brought in. This is the place you should be going to if you live in the valley....I am really happy we have a shop like this.....

Ive been coming to Mill River since last summer for everything I could possibly need - guitar setups, repairs, equipment, trades, drums, literally everything.I cant say enough about how great the staff and gear selection are. Ive been a musician in the area for about 20 years and grew tired of the cold attitudes at some of the shops that have been in the area for a long time. I WANT to support local businesses - and Mill River makes you feel like family the moment you walk in the doors. Even during the height of the pandemic, they took safety very seriously but never made you feel unwelcome in the store.Honestly, I could write endless paragraphs about how great this place is, the owner, the repair techs etc. But I will leave it at this - trust me, you cannot go wrong doing business with Mill River.

Friendly, knowledgeable staff. Never pushy with sales. They really want to help you find the right instrument or equipment for you. Lots of selection of new and used items. Highly recommended.

The staff there are welcoming and helpful. I went in to buy a few guitar accessories for gifts. Im glad I went to the store instead of buying from Amazon. Also its nice seeing all the guitars hanging around.

Just purchased a nice bass amp there over the phone, as the big dealers were completely out of them. Mill River Music was very helpful and fair, and made sure I had the equipment I was looking for. Very good deal and fair shipping, highly recomend them.

Great, fast and helpful service. They only have one parking space.

Simply the best music shop in the Pioneer Valley. From kind, experienced and intelligent staff to an ever revolving selection of rad vintage gear to ace repairs and top quality new brands as well. They are the only local shop to carry PRS guitars. They also now carry Taylor Acoustics and great pedal brands as well such as Electro Harmonix, Source Audio and Walrus Audio. A great place to trade, try new gear, get a repair or just hang out and absorb knowledge. A must visit!

Ive never been in an inter-stellar good vibe store before. Somehow the show never ends here and you cant help get your rock on.

Finally, Northampton has a guitar/music shop that has a friendly and helpful staff that can help with a very good and diverse selection of instruments. This is the only place in Noho I will even consider going to now!

Great people, lots of inventory, fair prices.

Staff was super friendly and very helpful! They made us feel welcomed and answered all of our questions in such a kind matter! Definitely a place you’ll want to go to, and we’ll be returning in the future!

The best music store in the area.

Excellence at its finest, I wont shop for my musical needs any place else Jd✌

Jon was very helpful in deciding on the Eastman MD515cc/n mandolin with answers to my new mandolin player questions. He helped with the finance aspect too. When the mandolin arrived, in a very timely manner, in NC it was only slightly out of tune and the set up was perfect. Do recommend MRM.

I had previously posted a 2 star review of Mill River Music and i want to add this note. After speaking with Jon, the owner, I realized that my criticism was hasty and uninformed. He went out of his way to explain store policies and the high standard of professionalism and customer service that is essential to the his vision for the store. This extends to his capable staff as well.I want to thank him for his kind response. It is encouraging to meet a business owner with such dedication and commitment to excellence. Check out Mill Valley the next time youre in Northampton.

Good bunch of guys here. This is a class act place. Ive had them install A bone nut on one of my guitars, pickup covers on that same guitar, pickups on a different guitar, and setups. I built my own amp, but goofed up a ground, they diagnosed and fixed it in under an hour. The best part is that they even tightened up some of MY work! All of the work they have done for me has been perfect.My kid decided to play guitar and a month later changed her mind. I didnt go into the shop expecting anything, without discussing numbers, Ill say that they completely understood and even though they didnt have to, they were very accommodating to me. These guys are fantastic!

Ive purchased two amps and a guitar here. Ive also traded an amp and a guitar for store credit. Everyone is super friendly and fair. They go out of their way to make you feel comfortable and ensure your have what you need. The selection of new and used instruments is large and, at least with respect to guitars and basses, youre likely to find what youre looking for (unless youre after the super high end acoustic instruments).

Sold an amp here and bought an amp here. Planning on doing business with them again soon. Good store.

Very knowledgeable and friendly staff. I would definitely, and have in the past, recommend this establishment to any and all of my fellow music fans, guitar slingers, gear heads, or anyone looking for a quality and affordable beginners instrument. These people treat you RIGHT!

Knowledgeable and friendly staff with a good stock of parts and equipment. They also have a great selection of acoustic and electric guitars. Skip Guitar Center. Mill River Music is far superior.

Great music store! Knowledgeable, friendly staff. And women - you wont feel like youre in a boys club here. Total respect for women learning electrics, etc.

Place is wack, bought guitar from them and brought to a real luthier only to find out its separating at the neck joint, waste of $459 and they were awful when i picked up guitar originally too, lame business and lame employees!!!

Picked up guitar after they fixed it. After we left, we realized that they put strings on it and charged us without informing us. When we called back for a refund, the first person said i assumed you knew since it is common knowledge ... THEN the manager gets on the phone and calls me Petty!!! Cant even make this up!! not gonna lie its kind of petty its $7 seriously sucks because i LOVE supporting small businesses.

An unfortunate event of a lot of rain getting into my amp was made into finding my new favorite music store. Everyone there was so polite and very knowledgeable. You will not find a better place to go to for anything you need. This place is beyond fair priced for the services they provide.

I’ve bought, traded and sold instruments with Mill River Music. These guys are knowledgeable and provide excellent services at great prices. I’ve had great customer experiences here and they do a great job at supporting the local music scene. What more could ya ask for 👍

Large selection of pedals.

Only been there once - visiting family in the area - but wish I lived closer. Great range of fine instruments, reasonable prices, and knowledgable, chill sales people. This is a gem of music store.

This is a review of my experience with the businesss repair service. I took two guitars (one electric, one acoustic) for setups/adjustments, and both times I had issues with their work. The people were friendly and seemed honest, but I want to give a heads up to folks considering taking their guitars there. Summary: I think they botched both jobs, and I wont be returning. I feel bad about it - I really wanted them to be my new go-to outfit.The electric was a straightforward setup (action had gone high during the winter), and I was happy with the result until I got home and heard a new buzzing sound from the headstock area. Turns out one of the screws that holds the small truss rod cover plate was stripped and the screw was loose, allowing the plate to buzz. Looking at the screw hole, I belive it was this way when I picked it up (rather than happening after I got it home). Because it wasnt happening before the work, this unfortunately leads me to believe that the repair person might have stripped it and didnt catch that he did, or didnt take the time to correct it by filling the hole a little. Im lucky I noticed before the screw was lost. I did the repair myself (a slice of toothpick and a dab of wood glue), and its good now. To be fair I could have brought it back and given them a chance to make it right, but after the second guitar issue (next paragraph) I decided I was done. So for this repair, Id say 2/5 stars.The acoustic experience was worse. I took the guitar in because one of the strings was catching at the nut. When I came in to pick it up after their call, I tried it in the store and noticed right away that the problem was still there. Not good. My thinking is they either: 1) didnt know they hadnt fixed it, 2) knew they hadnt fixed it but didnt say anything, or 3) fixed it and then it unfixed itself when in the case waiting for pickup. #3 is the most generous interpretation, but TBH a little hard to believe, for this particular issue. Still, they offered to try again, this time mentioning maybe cutting out the nut, but I decided to take it elsewhere. They were stand up about the cost by not charging me for the work (work that didnt solve the problem, to be fair). 1/5 stars.(Happy ending: theres an expert in Brattleboro that was highly recommended to me - I was initially lazy and didnt want to drive, hence taking it to Mill River - but I took the acoustic to him. He looked at it and asked if I had 10 minutes. Turns out the nut slot just needed a little shaping. $5 later I was out the door, problem solved. No cutting, just competent identifying the problem based on decades of experience and then solving it with little fuss. From now on, I drive Brattleboro for all work.)

Excellent service, knowledgeable people, with a great attitude about what the real value is in an instrument, or other piece of musical gear, right down to the small stuff. I can’t imagine a better place to take a son or daughter to, to get a first instrument, or lessons, etc. I’ve lead a guitar orchestra for some years, and have heard from a couple of women associated with us, that they were well treated here: not something to betaken for granted at a music shop.

I own a pretty beat up 1927 Martin parlor guitar, shes been mine at least 30 years, and didnt play it enough. I knew it needed help; wouldnt stay in tune, and I couldnt get the harmonics to add up either. Lots of buzzing. Suffice it to say, it needed help, experienced and talented help. Never trusted the average guitar shop folks to work on it. I found talent in abundance at Mill River Music. It came with a good recommendation, and Im glad I trusted what I heard. Jon repaired bunch of cracks, new bridge and strings. When I got it home I couldnt believe it sounded so amazing. My other two adventures in taking the guitar to experts always ended in shrugged shoulders and a low ball offer for it, as according to them it wasnt worth much anymore. When I took it in to Mill River the first thing Jon said was Whoa!, holding up so the others could see, This is what the back should look like. ROSEWOOD! Then to me,This piece of wood alone is worth a grand.Ive had it back about three months, and I am playing it a lot more than I used to. Also, I got instruction on how to keep it sounding good besides playing it. Humidity control, and because the case was as old as the guitar, a new case. I bought the least expensive one, because that was what they recommended, even though I was eyeing the cool looking gig bags. The whole thing, including the case was less than 250 dollars, way under what Id expected.If you have a guitar you love and are looking for someone to tenderly nurse it back into its full potential, take it in to Mill River. For one thing, youll be spending more time playing it than watching netflix. And, it will sound really really good!

Excellent selection. Friendly service. Recommended to me by several local musicians.

Bought a beautiful guitar over the phone. Came as described and was setup superbly.

Service was terrific. They took the time to troubleshoot a problem I was having and everything was done for a reasonable price and time. Thanks. The guitar is sounding great.

Awesome people doing it right. The best!

This place is great and Eli was a great help 👍!

Super helpful staff .great selection and prices

Fantastic selection..super friendly staff.go there

I could not be happier with my experience today at Mill River Music. I have been feeling that Northampton lacked a guitar/music joint that was friendly, welcoming, and staffed by caring and knowledgable individuals. I cant believe I just found out about Mill River Music.Just bought a Dean Markley tube amp from them and I want to re-emphasize again how happy I am with the experience.

Great selection. Great prices. Great atmosphere. Friendly and knowledgeable staff.

Of Northamptons music / guitar stores, this is my favorite! Very generous, friendly staff, and an expanding and fluid selection of guitars and amps.

Very helpful staff and hugs selection at every price.

Super friendly, super helpful owners and staff! Great selection of guitars, ukes, drums, and gear. Thanks for the awesome uke!

Efficient and affordable repair done on my Blues Jr.

I am a full time touring musician, now living in Nashville. I broke a string on my hollowbody bass which needs a short scale flatwound strings. I was on tour in DC and called 30 stores looking for these strings. No one had them. Headed to do a session this week in Goshen at the IMA, and Mill River was the only shop I could find that had these strings. The gear selection was so cool, I ended up buying a ring modulator as well. All reasonable prices. Great service, great gear. Really appreciate these guys and will continue to purchase anytime I’m in town.

Best place to buy/sell music related stuff in Northampton, has a really friendly staff and good vibe!

The owner is an exceptional luthier and will take care of any of your instruments needs in a timely manner and with excellent attention to detail.

Great Musical instrument store with staff who know the products. In my opinion the the best guitar shop in western ma.

V. Good place to buy & sell Instruments.

This store is so warm and inviting, and the owners are fabulous.

Nice! Refreshingly surprised

Nice people, honest and helpful

👍

Its rad.

Nohos secret music shop