Staff just busy in phone and they don’t take of customer wating long time they sell product and they don’t want to cover warranty

The team I went to during that day was accommodating and friendly.. I wouldLike to commend DESTINY.. she is awesome. She knows what she is doing and is aware of the policies. She is a good advocate for the customer for the customer service representative was unable to answer our questions and telling us different things. It was about the free additional line and half the price off the phone. The rep wants to change our plan, however DESTINY was able to fix it and were able to get the additional line without adding anything on ourMonthly bill. Multitasking is easy for her and she handles everything patiently and very professional. She is an asset of this branch!!!

I started new service on 2 phones today and the friendly staff was so helpful, especially Bri she was so kind and patient with us Seniors, I made a great choice to go with T-mobile, Thank you

I went in to get the new iPhone 12 pro and Chris was there to make everything very easy and was very helpful I recommend him.

Horrible experience. They were talking so rudely. They were also ignoring my questions and it’s sounds like they are forcing you to buy things. Never going here again. Have been to so many other T-mobiles but never ever had this type of experience and the service is really really slow. Never explain in details and it looks like they just want us to pay and leave. Would not recommend this store.

Walked in to this location and I was pretty hesitant because the last time I came in I wasn’t greeted or felt welcome and this time I came in for a bill pay and Destiny greeted me and made me feel welcomed she asked me did you know you qualify for many promotions that are going right now and I told her I didn’t that nobody even takes the time to tell me anything they just ask for my phone number and let me know how much I owe but she told me luckily you have me now and she explained to me what I qualified for and ended up taking a tablet. Thank you Destiny for you’re help. EXCELLENT CUSTOMER SERVICE!

Great service provided by Joey. He was extremely patient explaining our options. He helped us transfer our services from the competitor company. Will come back again in a few months to open up a new line.Also Anai was kind enough to check other stores to see if they had merchandise that they did not have available at this store.Both were very helpful.

Melissa gave me great customer service👍

Every time I come here they’re always so nice to me and I never shop in Norwalk and anai is my favorite she helped me with my se thanks boo💕💕💕💕

Kim, Amy, and Chris was very helpful with getting me my phone I wanted. They all had patience and wasnt pushy for me to get an expensive phone. They gave me options and I like that. Im leaving a happy camper☺️

Natalie provided me with the best excellent customer service she was polite friendly & very professional excellent awesome efficiency thank you Natalie youre the best God bless you

There is not enough words in the English language to describe my excellent T-mobile experience when I came to this store. I’m so used to other carriers trying to rip me off and take all my money but Jose and Victor fulfilled all my needs and were helpful as possible. By the end of my transaction Jose felt like family to me, he was so charming and helpful! Just WOW! Definitely recommend this store!!

Excellent customer service!! Kim was a great help and she was super nice! She went over all the details and I really felt like she was trying her best to help me out. She was really knowledgeable on all the deals and easy to understand. Would recommend!!

Went in yesterday morning to get my baby brother started on his new T-Mobile plan . We were helped out by Jonathon. Who helped my brother set up his new account and new phone11.Great customer service, knowledgeable and extremely helpful. Thanks Jonathan and Kim for a very easy and smooth activation process . My brother is a very satisfied T-Mobile customer now !

Staff is so friendly, i love coming to this store. Today I came in to do an adjustment on my phone and natalie was so helpful. God bless

I went to store and I was about to buy a phone And there one guy work he don’t even explain anything well in detail even I ask him one question and he ignored me. They sound so rude, I said no to buy a protecter and phone case and they sound like they are forcing me to buy it. I went to many location in ARTESIA and Santa Ana I never got this bad service ever.

Kim did an awesome job with helping me upgrade my phone. Walked out with a great deal. Thank you so much Kim!!

Great customer services ❤ lady Kim ❤Awesome 😊 😊 helping me and my wifeToday ❤

Walked in to upgrade my son’s phone and Kim was extremely helpful and friendly! Her customer service was above and beyond! Thank you for all your help!

I had the most amazing experience with Edwin, he was so attentive and focus on my needs. Definitely will be coming back and hopefully I get him as my T-Mobile Rep. Edwin shows dedication and excellent work ethic. So professional and a pleasure to of met him today.

Wowww !!! This store sure left me speechless it has improved so much since I last visited this location a year ago . As soon as i walked in I was greeted and saw nothing but smiles all around. I went in to pay my phone bill and get information on the New Apple Watch. Roger was very helpful he went that extra mile to make sure he covered all my questions and/or concerns. His knowledge on the Apple Watch was beyond my expectations. I will definitely be back !! Thank you Roger for your help and your great customer service (:

Loved visiting this t-mobile. You are greeted with a warm welcome as soon as you walk in. The staff was very helpful with all my questions and concerns especially Kimberly and Emmanuel they made sure I walked out happy with my plan and were both very attentive. Excellent service

Great experience! Came in thinking I was going to have bad customer service like last time, but wow what an improvement! The energy there was amazing! Great music with great people! The rep Alexis and Jose really answered all my questions! I highly recommend this store!

Joey was so helpful!! I got my new phone today. Im so happy with the experience, I will come forsure and bring my family

The service was amazing and Edwin was very clear on on the benefits and deals going on for today. Edwin was so nice and helpful and made things very easy to switch over my phone 10/10. Make sure to ask for Edwin!

My name is Arturo, Im very happy whit the customer service her name is Kimberly. She has personally to the customer. 100% professional.

Wow! I am impressed on how much this store has improved! The store is full of young energized people! They all seem so happy while their working! All I saw was smiles everywhere with great music! Ps big shout out to the rep Alexis though! He really helped me out today!

I walked into this location with the idea of switching over carriers from Boost. The rep Roger who assisted me made this much more easier than I expected it to be. I purchased the LG Stylo 4 and he went beyond my expectations. Very helpful, friendly and courteous. I really recommend Roger hes amazing.

I came in to this store a couple of days in search of a new phone. I was immediately greeted by Natalie, she made me feel welcomed. I am not a very tech savy person therefore I needed all the help I could get. Anahi was able to help me out choose a phone. She was very helpful and patient with me. If you want the best customer service come to this tmobile.

Kim was outstanding!! She made us feel that we didnt have to break the bank to walk out with a phone that made me happy. Her customer service was outstanding

I came here at 8:10 pm and they denied me entry because they close at 8:00 pm but they had someone in there, I wasn’t even going to be there long I just wanted to get a new screen protector and that’s it. They could’ve just gave it to me and I would’ve put it on my phone myself, I got off work at 7:30 pm and was trying to get here before they close they still could’ve let me in they didn’t even have their bars shut but as soon as I walked away then they shut them, I’m mad but it’s whatever.

I came into the store because my bill was out of control and high and was not supposed to be that high but gladly the management there really helped me out! Alexis and Daisy really helped me out! They took their time to look into my bill and also contacted customer care for me to explain everything and fixed it! I really appreciate it when people take their time with me cause that shows a lot! Definitely will be coming back!

Excellent customer service! Kim helped me out as soon as I walked in and got me in and out fast. Just went in for a charger but got that and 2 screen protectors. Definitely recommend going to Kim she really cares about her customers and is very knowledgeable!

Walked in to upgrade my phone and was helped by Roger. Super friendly! Helped me get the best deal that they offer. (thank you roger!!!!) 😁

Kim was awesome and very patient! We are baby boomers so customer service is very important! She knows her stuff! I recommend seeing her for your next phone!

Came in to look for AirPods they were unfortunately out but Leonel helped me out and had them be shipped out to me with 2 day shipping and I’m excited to get them! He was so knowledgeable about Apple too he helped me with some issues I had on my phone.

Was nearby and decided to stop in to have insurance to my new phone my wife got me. Walked in with my son and did the whole check thing. Walked the around a very unorganized store looking for a case as I waited. And in the meantime of waiting I notice for people walking after me and be helped.After leaving this poor excuse of a store I gave a customer service a call and got my insurance added within minutes. After that give the store called talk to the store manager and all they could say was Im sorry.Work on your customer service and organizer store a lot better really liked how you have the Samsung display with Apple accessories on both sides. Didnt no Apple accessories can fit with Samsung devices.

Roger is amazing !If youre looking for a T-Mobile that puts your needs above anything and everything else - go to Roger at the T-Mobile located in the Norwalk Town Square. He is awesome, SUPER friendly, BEYOND helpful and VERY knowledgeable with the products and services provided. He explained all the details like an actual sales rep should. Fast Service, Excellent Customer Service and an Outstanding Experience. Thank you soo much i will definitely be back. I will absolutely recommend this store to ALL family and friends.

Went in cause I wanted to compare prices with my current carrier to T-Mobile and the rep Alexis was able to explain the benefits and the up and downs about T-Mobile and was able to help me convert over with no problem! I ended up walking out with a brand new iPhone and Apple watch and very good customer service!

Great service! Came for a new phone and Kim was very helpful.

This store has nothing but great vibes! The rep Alexis and Victor really helped me out with the transfer from AT&T to T-mobile! Every rep was there with full energy i loved it! I highly recommend this store!

Awesome customer service. Juan was especially helpful, answered all our questions and was super nice! Loved it !

Great customer service!!!

The location is always busy but it was worth the wait . The sales person Roger provided me an outstanding experience. He is knowledgeable and very helpful. THANK YOU ROGER !!!!!!

Great customer service! Right away when I entered I was happily greeted by everyone.One of the workers Joan Reyes was helpful, quick, and had a substantial amount of product knowledge! Im glad I switched from Verizon, my bill is super low now!!

Came in today to switch our lines over to TMobile. Daisy patiently spent the time to get our accounts established, lines ported over and phones setup. She even spent the time to track down an out of stock device and had it picked up for us. Everything was explained clearly and we couldn’t be happier with the service. Thank you!

I came into this T-Mobile switching from ATT and it was the best decision I made! Jose and Victor answered all of my questions and set up my phones with everything I needed. Best customer service! Definitely recommend!

Joel is very helpful, I and my husband found everything we need. Excellent service from Joel.

Very good with service. I have this phone company for about 4 years and Ive had little to no problems. Come see carlos and Christian very helpful and funny.

The rep Alexis really helped us out with our port in and purchase with our new Samsung S9 Plus! Great customer service and great vibes overall! I loved the customer service!

Such a great experience the associate named Kimberly took excellent care of me she helped me reset my Apple Watch she was very nice and was able to answer all of my questions without any problem

Horrible experience. With the cashier. I went to one. Store did a. Prepaid paid for my son. Went home and. The. Phone did not. Work . So the next. Day. 8 /14/2018. Still trying. To not be upset . Received. Bad. Attuide from the. Cashier made me glad I did not get a account with them . She was rude rude to me. For no reason. She does not want. To work

This place is very slow, I know its not the workers fault but they still seem quite slow... Ive been here three times and each time I walked out because they were very slow at getting to my question/concern. One time it was just one other customer in there and they still didnt get to me within 20 minutes.

Anai was super amazing! Super personable, got us up and running with new phones right away! Norwalk T-Mobile is the spot!

If u want to get robbed plz visit this store they will offer you very good deal. Free phone free net flix 150 credit, but after a month they will charge you for phone set and new add line, plz dont go to this store they will rob you

Thank you Roger for all your help. I had a hard time switching carriers and he made it so much easier, I appreciate you taking the time to explain everything. ill be back soon .

Great service at this location! Kim, Victor and Jose were very helpful! Definitely recommend this store

I had some issues with my phone, the staff were all so friendly and very helpful! My problem was resolved! Definitely going back here again!

Juan is a sweet and understanding guy he helped me see what options I can get once I switch over from AT&T 👍🤙

Went to pay bill and change number, big dude and big girl both acted like they were gonna chamge it said they did amd it never ended up changing once i left the store. Dont come here

JOEL WAS A WONDERFUL GUY. EXCELLENT SERVICE. 2 THUMBS UP

Carmen helped me to set the functions for my iPhone. Her skills really been appreciatedThank you Carmen

I want to thank Roger for the great experience he provided. I appreciate your help with my purchase on my iPhone and watch !!

Juan and Mildre are friendly and knowledgeable. They helped us to port a number, they put the screen protector on the phone, and transferred the data from an Android to an iPhone.

Edwin was a great help. Very professional and knowledgeable.

I had lots of questions cause every company is different when it comes to deals or plans and good thing Juan, I believe, was able to explain everything I needed and was very much helpful, Thank you :)

The customer service at this store is great! Alexis helped me with a problem on my phone after I made a payment. I would definitely recommend this store.

Amy and natalie were very helpful.

Juan was great! Helped me make the switch from sprint to T-mobile. And my first IPhone! Ask for him!!

They are unprofessional and the manager dont have no idea what she is doing other then just boot people out the door and not assist on helping. They are slow as well as impatient and are not experienced at all. I do not recommend this place.

Great service Jose helped me with my new tablet and setup.

Mildre was such a great help and I would recommend you guys to ask for her 👍

Edwin was very helpful while buying my new phone and transferring my information from old phone to the new one.

Great service very friendly workers helpd me asap thakthyou guys highly recommend

Great service! Tania Is the best and tell you what you need hear not what you want hear because she doesn’t want rip you off on the contactarte she want help you and make sure you get best deal so go to her

I hate coming to T-Mobile. They are always so slow. It’s been over 30min and still waiting just to pay phone bill. And this is all the time. They are always so slow.

Bad customer service, they don’t inform you about the process of transferring your lines to their Company, if I don’t ask they will never informed me.Now I have to pay the other company the balance and t mobil is not giving me the reimbursement any time soon.

I went in the store to open up a new account with Tmobile, and had an amazing experience. Employee named Anai was very helpful. She answered all my questions, took the time to assist us and showed us around. Will definetly be coming in this store for everything I may need. THANK YOU ANAI😊.

The employees are very helpful.They took the time 2 explain everything.I GIVE THEM 10 POINT .10 BEING BEST.

The help from Kim was very good and a good sales person, very please with her help.

Best service Kim is the best !

Julian really helped us out during the blackberry promotion, he even asked his coworker to drive to another store to get us a phone that we wanted that wasnt in stock. He did what he needed to do to help us and we were very satisfied customers. The T-Mobile store in Bellflower, Ca is crap compared to this store.

Friendly, yes. Only when you get to the register. However,its like waiting at the DMV and you dont get acknowledged when your there. Need some re-training go back to basics. A Simple, be right with you, would not hurt!

Awesome customer service by Daisy and Adrian, very attentive and awesome attitude towards us.

Edwin is a good worker gi to him foranything

This store is not for Any one save for Hispanics. I have never seen Any one but Hispanics that work in There.They play Hispanic music with no regard to the other races of people that customer this store.If this was in a black area, the hiring practices would be complained about and people would complain about the music.I would say this needs to be changed, but I know it wont.Also, the wait time is ridiculous.

Shout out to Roger !!! Thank you for taking the time to answer all my questions. Friendly, knowledgeable & great service.

Service in here is awful, employees dont know what there doing, only answer they have is sorry about that. They have no professional skills, no social skills no language skills, who trained these employees!!!! . I do not recommend this place

Came in few months ago, bad experience with the previous manager, didnt want to come back however convenience was my incentive, new manager new team complete 360 turnaround from first experience, new manager so respectful and business savy, very satisfied, absolutely have my business again!

Went in to change my number since I had recently just moved states and the service dude really had no intentions and helping out, I’ve been with T-Mobile for 6 years, I just got pretty much a slap in the face, saying to lie to customer service and say about receiving threats so I can be able to change my number, went in to a different T-Mobile location and was able to change my number and was greatly attended.

Anai was amazing and helped us out right away and resolved any problems we had.

Friendly staff, we got Amy and she helped my mom and I and explained everything to us. Thank you Amy.

Walked in and I was not greeted, they said well be with you in a moment until half an hour after I had walked in. Then the store closed at 8 and I was still waiting there for some one to help, one guy was too busy chatting about his personal life and after sitting there for an hour I decided to leave. The girl had to open the door for me to leave and as I walked out she said sorry about the wait. She shouldve said sorry we never helped you! >:/

Associate Christian was able to assist and explain my needs

Great help by Ernie very well knowledgeable help me a lot

Mildred was such help. Great customer service!

Mayra was very helpful!....transferred all my info from my old phone to my new phone in a flash!!!

Two hours of waiting to make a payment, too slow attention...

Kim is knowledgeable and helpful, excellent service.

Waste of time. Employees dont want to hear the customer, unless it is a sale for them. The so called Manager doesnt get off his/her a*se and gives judgments from the office. Wasted 20 minutes waiting and another 25 minutes on an ineffective back and forth with the kid at the counter. Yeah, sure, I will participate in your new promotions, NOT.