Raph at the Verizon Shelton store helped me with a trade in for an awesome phone. Very nice respectful man. I wouldnt expect anything less from a salesman. Thank you so much 🤗

Raph was awesome!! Totally went above and beyond and made my experience seem less! I would highly recommend him for your next phone purchase!

We went in to upgrade our phones because we received an email from Verizon. Raph helped us from the minute we walked in and even gave us his cell number so we could stay in touch for any questions we had and keep track of when our new phones came in. He answered any questions we had and made the transfer process extremely easy. Definitely ask for Raph at Verizon!!!!

Raph was great! Very helpful and took great care of me. Thanks

Raph was very helpful in getting my phone plan set up and even told me about setting up auto pay on my plan to reduce my bill by a good amount each month. Never would have done that had he not told me about and it has been saving me money ever since! He’s great!

I could not even begin to summarize how helpful Raph at Verizon has been in facilitating my iPhone upgrade. He went above and beyond in every way (including staying in beyond normal store hours to help me) even when there was a glitch in my phone. He was kind, patient, and made the entire experience fun. He came up with out of the box ideas to help me get my new phone activated. Not to mention when the new phone was shipped to me, he sent it with the screen protector already on! He is the epitome of excellent customer service. If you have the opportunity to work with Raphael, do it!!

Very helpful store. ANAS is really helpful and friendly. 5/5 for Anas .

Wife and I got new phones recently. Eric helped me and Raph helped my wife. Both were knowledgeable and professional. Appreciated their help and well be back in like 3 years for another upgrade.

Oh what to say about the support I received from Raph as I entered the store completely stressed and untrusting of the process I was starting. I first asked what was wrong with my iPhone 7? Well needless to say, Raph didn’t call it vintage but rather talked me through the features of the available 12 pro. He was gentle with his approach and walked me through the process like a champ. He did not try to sell me unnecessary products. The turnaround was pretty swift. Ultimately, I was quite happy when I left feeling heard, respected and still had a few dollars left on my wallet (lol). Thank you so much for your professionalism and knowledge Raph!! When I need to update, I will be making a call to you.

Nas provided me with great service with all my problems,provided great customer service and helped me out when I go overseas how I can use my phone. I would recommend him for great service and for what verizon stands for. 10/10

Walked in with my Galaxy 9+, and was met by Raph who I had talked to earlier. I was skeptical, wondering how I was gonna survive jumping ship from T-Mobile to Verizon, but he walked me through the complicated switch with ease. Ordered the phone I wanted, advised me on discounts and set me up nicely. It took a while to transfer all my data, but Raph was more than accommodating and made it all a breeze. Would happily recommend.

Came in and dealt with Akeem he helped learn everything about my phone, showed you how to send a text and to compose an email.

I have been a Verizon customer for several years Raph is the best customer service agents I have had ever at this company he was knowledgeable did everything he could to help me and I walked out a very happy woman!

Raph was very helpful, knowledge, and professional. We wouldnt hesitate to reach out to him again!

This Verizon is TERRIBLE. Every time I come it’s a issue ever since they opened up ! Staff are friendly but unfortunately every time I come the staff doesn’t have much knowledge ! First time, they never backed up my iCloud for getting new phone lost all my daughter pics etc ! Next time they didn’t have any knowledge on the data /personal hotspot ended up using all my data in 1 day ! This time got a new phone again and they made me pay for extra iCloud storage and never backed it up wiped out my phone I have nothing from my old phone . Every time I come here it’s a issue with me personally, NEVER coming back again worst Verizon I ever been to and Ive been a customers for over 15 years . Run and tell that .

I went in to upgrade my phone. Jeremy was so nice and helpful! He answered all of my questions, even the silly ones. He helped me choose the best options for me and explained how to sign up for the warranties for stuff like screen protection and phone protection. I’ve gone to this Verizon location for my last couple of phones and I’ve never seen an unkind employee there! Jeremy was delightful and made the process go smoothly. I would recommend this Verizon location to anyone!

I had Raph assist me today. He was very helpful and respectful. I’ve had issues I was not able to resolve on my own and Raph was able to resolve all of them. I left satisfied as everything was taken care of due to Raph being very knowledgeable.

While the store is branded as Verizon it is actually an authorized dealer for Verizon. The problem with using Cellular Sales is you end up paying a $35 service fee for every device you purchase from them in addition to the $40 charge that Verizon bills you for. No one from Cellular Sales could explain the service differences in the duplicate charges and I even read the fine print from both vendors. So the 2 phones I purchased at full retail cost an extra $70 from Cellular Sales. Had I been made aware that the second charge even existed I would not have bought the devices there. Save yourself $35 a device next time by going to the real Verizon store in Stamford, order the phone online from Verizon, Apple or Amazon and avoid the duplicates charges.

The store tries to upcharge customers vs what Verizon has on their website and company stores. Also, I should not have to explain to a rep how to process a purchase on one line but activate on the other.The amount of times I had to explain to the rep what to do was out of control and having to argue with the pricing (which Ultimately they admitted to being wrong) is unacceptable. I wonder how many people are charged extra unknowingly. Do your research and avoid this location at all costs.

Not Verizon. Dont be fooled by the sign. The prices are higher than a corporate store. Beware of the push for expensive options and extra fees.

Professional and fast service, thanks for everything Raph, I always love going back to the store in Norwalk

Raph was super helpful. He got both myself and my husband set up with new watches and fixed an issue I was having with my phone.

At a time when customer service should be paramount, my fiancé and I could NOT have been treated worse. It took approximately 10 minutes for a gentleman to even start to help . He asked us what we were looking for and we told him, his response was that the phone was not something they had in stores and every store is and would be sold out. He didn’t want to help me find or call another location to see if there was one in stock. All he was willing to do is order the phone for us to pick up in stores. He said the nearest Verizon that would have this phone (iPhone 11 pro Max 256gb) would be on 52nd street in NY. I went on to tel him we were going to go looking for the phone elsewhere and he responded good luck. I walked across the parking lot to beat buy where not only was a greater and treated with respect and happiness but they had the phone and was happy to help with everything my fiancé and I needed. This was the first and last time I will ever go to this location . This is not a cheap phone we were buying . I will bring my business elsewhere and would highly recommend doing so as well

Let me preface by saying I rarely write online reviews. Will at Cellular Sales assisted me recently in transitioning to Verizon. He was courteous, professional and had a wonderful sense of humor. Will walked me through the entire process and confidently answered any question that I asked of him. It was a joy to deal with him, and his coworkers were equally nice (another pleasant young woman near by). I hope Will and his peers stay with the store in case I need anything else I know I would be comfortable asking for their assistance again. His customer service skills were excellent & service was truly above and beyond! Definitely recommending this service and store in the future to my friends and family.

This is the location is clean, well staffed, efficient and definitely the place to go! Raph, the rep that assisted me was most helpful in helping me find an upgrade and add a line (and phone) all while letting me know about the best promotional deal I’ve ever had- BOGO on the iPhone 12 Pro.I have had the same been with Verizon since before they were Verizon; they were Bell Atlantic. I will most likely not go back go to the Verizon store on Westport Ave. They are ok there but this experience was far better.Thank you all and thank you Raph for helping my daughter transfer her phone remotely safely from the house and following up with me that same week to be sure all is well!

Went to purchase new phones for my kids as xmas gift. Raph was great. Everything went very smooth and he answered all questions immediately. He had kept in touch and has been very helpful overall. Thank you Raph.

I called ahead to order an iPhone 11, and Raph was on the ball from the start. He reserved time for me, that I specified, to come into the store to get the sale moving along. He took care of everything, switching my old iPhone 10 for the new one. I waited in my car while he completed the service. When completed, Raph brought it out to my car. Fast, efficient, knowledgeable, and in tune with my needs. I highly recommend Raph as excellent customer service representative.

Raph was super helpful, professional and knowledgeable

When it was time for my wife and I to replace our iPhones I took a trip to the Verizon store on Connecticut Avenue. We were shopping for a deal and considering the switch from AT&T to Verizon. Over the course of about three weeks, I was helped by Reggie, one of the Verizon sales associates. He was professional, knowledgeable and helpful in a way that made our decision to switch carriers easy and stress-free Reggie filled in the blanks for the service details and the process of ordering our new iPhones. He even texted me with updates as the phone preorders became available.This all happened during COVID, so I’m happy to say that the Verizon store took all of the social distancing and mask guidelines seriously. All of the staff wore masks and there were plexiglass shields set up at each sales desk.I would highly recommend the Verizon store on Connecticut Avenue. When you go in, ask for Reggie.

Best Verizon experience I’ve ever had. First of all, the sales associate William was very friendly, knowledgeable and patient (I have lots of questions!)....easy on the eyes too! I went in to change my plan to something more affordable without reducing too much of my data. With Will’s help, I reduced cost and significantly upped my data! Thank you, Will!! I will definitely be back (...when he’s working)!

Today I had the pleasure of working with Rep Isaiah Burden. Even with minor hiccups he remained professional and understanding and was able to give me an alternative option. I will be returning and asking for Isaiah Burden always !!! Great customer service!!😁😄

I looked up the reviews before visiting . Amazing service by jermy. Very patient and knowledgeable about cellular solutions. Apart from helping me he was training his new colleague . Nice clean place . Good parking space . Keep up the good work !!!

The worst cudtumer Service ever Have, I just open the account for 5 days and cancell after 5 days and that cost Me over $300 !!!! RadiculosAnd I spend maybe 6 hours over the phone with Custumer Service becouse the Guy from the store coudent help me !!!!

I recently upgraded my phone at this Verizon and Raph was incredibly helpful, particularly when things went wrong with trying to transfer info from my old phone to my new. He was very solution focused and in the end, I walked out with a new phone that I love.

Great experience at this new Verizon store! Reggie was exceptionally helpful with all our questions, supporting with the process of getting a new phone, and setting up our new devices. He was patient and knowledgable. The store is in a great location, easy parking, and clean. We will be back another time!

I don’t write many reviews but William has been the easiest and most knowledge representative Ive ever worked with when dealing with phone issues. He’s nimble, knowledgeable, and works to find a solution to best fit your needs. 5 star all day. I’d drive well out of my way to come to this location to work with him directly.

Great Verizon store!! Say hi to Michael he is a rockstar!!!

I went to the store today to inquire about a possible upgrade. Tiffany, the representative who helped me, was excellent! She was courteous, knowledgeable, and professional. She offered me the services I was looking for, and she did NOT attempt to influence my decision-making. I’m pretty uncomfortable with a phone purchase as a rule; she made the entire experience easy and enjoyable! I will certainly return to this location in the future!

To start, I have never left a review for anything before this. No restaurant, product, store...etcThis was my first experience coming to this Verizon store, and it did not disappoint. Often times I think we, as consumers get suspicious of whether or not our best interests are prioritized by those working in sales and customer service.I came into the store completely overwhelmed with a shattered iPhone (something that has never happened to me personally before), nervous that I was going lose a lot projects I had been working on for months.Jibran was absolutely wonderful. He is honest, understanding, and was able to answer every question thrown his way with ease and patience. I trust him completely, and cannot recommend him enough.This is the only place I will be going to whenever I have issues with my phone/service from now on.So if youre trying to figure out which Verizon store you should go to, look no further. Its this one.

Process was quick and easy. The staff was great and did not force any upgrades or unnecessary purchases on me. Best experience I’ve had with Verizon.

Will OConnor was extremely knowledgeable and patient! I have always been an Apple user (loyal as Steve Jobs) and after continued frustration with my phone, he showed me the benefits of the Android phones and got me set up with my LG!!! I love the camera quality which is why he recommended me that phone! 10/10 overall awesome experience, will be back to work with Will again!

I don’t consider myself tech savvy, in fact for years I’ve felt out of the loop to some of the things I’ve signed myself up for. Always with the common thought spinning around in my head. “Do I need that?” William changed all of that for me. I’m extremely pleased with his patience to thoroughly explain what he was doing every step of the way. It’s gentlemen like this that give me hope for a proper customer service experience. Thanks again, will definitely be back.

Had a great experience. Will was knowledgeable, professional, and pragmatic. I was able to get everything I needed faster than I thought!

Great service with Garrison as always... Definite go-to guy when it comes to cell phones!!!

Getting a phone can be such a pain, not with cellular sales Verizon. William O’Connor made the experience quite exciting. He even managed to get me to switch from apple which I never thought would be possible. I am beyond content with my new lg phone that takes INCREDIBLE PHOTOS. Not only that I had a unused promotion for the hum device which allows me to locate my vehicle any time anywhere along with vehicle diagnostics letting me know if anything is wrong with my phone. If you are looking to get a new phone or new carrier go to Cellular Sales. Ask for William he will make getting a new phone an amazing experience and you will not regret it!!!

Great experience. Very knowledgeable staff with a special nod to William, who was excellent and guided me through the entire process with white glove service. Would come back for future purchases for sure.

Will O. helped me switch my phone over, he was extremely patient when it came to transferring the data from my old pone to the new phone. When I ran into to additional trouble Will spent time on the phone with support to help escalate, handle, and resolve my issue. I was super pumped to get in and out in 1 morning.

At this Verizon they were so nice, helpful, and patient. I had a lot of issues with a Verizon order that they sorted out like pros and helped me save money on the current promotions. I will always go to this store- unless they change staff. Jibran Deura helped me and I felt taken care of. Thanks 😊 guys!!

William was great. He handled all my Verizon needs. My old motorolla was on the way out and I was in need of a new model. William was able to guide me into a new phone that works for me. The new location is a great representation of the service I received. I recommend this location to everyone near by.

Very Very happy right now. Iv been with apple and The iPhone for going on more then 10 years and as the phone and products seem cool and hip from a distance, iv been longing for a clean break. I recently decided to make the switch over to Samsung Note 10s, best decision Iv made for the new year. Im also happy to say I could not have done this seamless transition with out the fantastic help of the Gentleman at the store, William importacular was fantastic. Very happy with his dedication to customer service. Very Happy with my Power House of a new Phone.

Awesome staff! I went to Verizon to get my replacement phone turned on and walkout with a new phone case, screen protector, a Hum, and my phone bill reduced by $5 a month. Thanks Dan!

Excellent customer service. Amanda advised on new phone options, analyzed different plan costs, setup the account, transferred from my old phone to my new phone, and quality controlled everything before I left the story. Very pleasant, calm demeanor, able to explain and compare options, and didnt try to push when I declined options. My phone was good to go when I left the store. Thanks Amanda!

The new Verizon store in Norwalk is beautiful. No lines and great service. Michael was amazing and a pleasure to work with. Helped me understand my plan fully. Highly recommend!!

I had a great experience and appreciate the support that Darwin provided me while addressing my phone charging issue!

I had a great experince where I was able to save a bunch of money off my bill and great a great deal on a new LG G. Which was a huge step up from my samsung s7. They were able to retrive a bunch of information off of my old phone that i thought i had lost a long time ago. William was a great help.

Liars and theeves! Reggie promised me a free car product. Told me free every month and was a new trial offer from Verizon. Next bill showed it was $10 and I had a $40 fee. Fought with Verizon for days they wont refund the $40. Go to a corporate store where they dont lie!

My recent experience at Verizon was an excellent one with a very professional and courteous employee willam O’Connor who could not have been more helpful. He answered all my questions. He was extremely thorough and I left feeling much more confident that I can now use my phone.

Fast, easy and I couldnt be happier with my new phone. Will answered all of my questions and made the process absolutely painless. Ill never go anywhere else!

Excellent Customer service! William couldn’t have been more helpful, and efficient in helping me with my problem. He was not only efficient and helpful but taught me how to prevent this issue from happening in the future.

Never had such a horrible experience! Went in to add a line and the people working there had NO IDEA what they we’re doing. The person wasn’t able to properly set up my line and after spending an hour walked out with absolutely nothing! I’m extremely upset at the unprofessionalism at this store! This store will likely close soon.

William assisted me in lowering my bill. This sales rep is not only persistent to find you the best rate but he knows all the ins and outs of the plans, billing, and how it all works. I can’t tell you how refreshing it is to actually speak with someone who knows what they are talking about. The next time I’m in the market for a new phone I will be going through Will as the Apple store people have just gotten to be obnoxious hipsters these days and this kid is on point.

Juan was super awesome...guided me with every step.came in for one thing left with something else.Came with the kids they are very annoying and he entertained them and kept all of us happy.Excellent customer service skills!

William is very knowledgeable with his sales. He is very attentive when it comes to problem solving. He was a great help to me!

The store is very clean and well organized. William was the person who helped me, he was very nice and knowledgeable of the products. I definitely recommend this location.

Michael was awesome. Extremely helpful and explained everything. Hooked me up with some great promotions!

Great Customer service. William was courteous, professional, and outlined the benefits of each plan clearly and comprehensively. I would highly reccommend talking to William if you are considering a new plan or provider.

I was recently in the market for a new Verizon iPhone. I visited my local Veriz. shop and could not have left more enthused. William (tall with black hair - in the case there is more than 1 William) made it a priority to ensure I was comfortable with my purchase. Gunuine energy and passion for customer service/sales. Looking forward to my next visit. Thanks Will!

I have great experience Verizon this location. Miss.jenifer Gonzalez help me.very good employee.she is awesome. God bless her.

The service was great and phone tech support. William is a great Rep, everyone from Southport likes to do business with Will because he gets the job done. 👍

Hi I was in the Norwalk office and Michael took care of me, He was very efficient and patient and it was a wonderful experience. I left extremely happy. i certainly recomnend Verizon to my friends.

Mohamed Diabate was the associate who helped me. He was very helpful, and patient and walked through everything with me. Highly recommend this store and especially Mohamed if you can work with him!

This is the worst store ever. None of the employees know what they are doing. I came here 3 different times and the employees tell me different answers for the same question.. We were sold a product that didnt work, and now they wont take it back and are being really mean, they are not willing to help me with my issue.

Reasonable pricing, was able to get what I was looking for. Very attentively serviced by salesman. Worked with William. Will come back.

Jibran Was great and spent over two hours with my wife and I last night showing and fully explaining our options and how we could save money yet still get the best products It’s the first time I was satisfied with Verizon.. Triston was also there assisting us Great Service Thanks

TJ was so helpful I came in guns blaring and he was calm helped my daughter!! He is extremely knowledgeable!!

Thank you William for your help and assistance with my new phone you were very knowledgeable and patient My experience was great and you are well versed in your products .thanks lorrsine

The visit was exceptional, the service was excellent, a special shout out to MS. Jennifer Gonzalez, help beyond the call of professional, Thank You

***I’d go to another retailer. We returned a device within the 10 days of purchasing. They assured me multiple times in store it would be refunded. Since then, we’ve had to make 4 calls to customer service and stuck with $175 charge.

Amazing service! Explained everything very clear. I left with a huge smile on my face. Staff that helped were Dan, Marisa

I tried to bring my number to Verizon and they cherge 100 dollars and they couldnt do it, I paid 100 for nothing. William O’connor

Will professionalism and customer service was fantastic! Highly recommended!

10 people waiting for assistance, only 1 person helping... abysmal service

Shane well really nice guy he help me Im so happy

Natalie was informed, patient and friendly. I had a great experience.

This is real customer service! Gaylen personifies what real customer serviceshould be!

Store was along,two employees were sitting in a sofa never got up to help me.

Great service!

AWFUL SERVICE!!!!!!!!!I came first time there and Verizon guy created prepaid account for me but I spend 2hrs there and it didn’t work. Then I came on another day to fix it and then they said that phone # was canceled and we started creating another one, but they still couldn’t do that due to some issues!!!! And I spend there another 2 hours waiting!!!!!!!!IT IS JUST TERRIBLE !!!!!!!!!I very DISAPPOINTED !!!!!!!!!!!!

Great customer service.

They will tell you misleading facts in order to get your business. Spend your money somewhere else

Dont go. Rude and very unhelpful.

More Than Helpful

William helped me out with all my Verizon needs

Great service!

Quick and easy