Chris was amazing! I always find the phone upgrade process stressful but Chris was so nice and patient, she made the experience so easy and enjoyable. She helped my family find the best deals and told us about current promotions without being pushy. We will definitely be back because of the excellent customer service we received today!

Rocky was great to work with! He was very informative with all the questions I had. He took the time to explain to me all the the phones that would best suit us for what was needed and told us about comparison rates and what would be the best offer for my pocket. He really took the time out in helping me find the perfect phone. Very easy to work with and very easy to talk to. Great customer service all around. Thank you again Rocky for the awesome help! Will def go back to him in the future.

The manager, Justin, was awesome! Helped me and my mother-in-law out getting the best promotions that weren’t obvious at a first glance. Very quick and knowledgeable, would highly recommend

This store has made the cellphone buying experience seamless and easy. The staff is incredibly nice and always goes out of their way to help out the customers. We recently upgraded our phones and Rocky was so helpful in helping us set up the new phones and transferring all data, especially with making sure we were able to hold onto messages of sentimental value.

We had Kristian and she was outstanding. She went through all the available options from devices, service plans and savings potential.My daughter is very happy, and I am equally grateful for what looks like a plan that has additional offerings at the same current rate.Thank you Kristian

Thanks Verizon Customer Service Rep Kyle C .!I really appreciate your excellent service, your professionalism and your patience.Your knowledge resolved for me in about 5 minutes what I was trying to fix for five hours today! Thanks Again! I will be back.

Very happy with my visit today. Danny answered all my questions and was extremely helpful. I will only go to that location whenever I need a new phone. They are good !!!

Danny was very helpful and knowledgeable. He got my plan down to the amount that I wanted to pay per month and included phone accessories as well. Very nice personable experience.

I love it there. I literally stay in Boston and come all the way to this location because of DANNY! I went to see why my SIM wasn’t working he refreshed my phone and sold me some wireless earbuds better then the iPhone ear buds. Thanks DANNY I’ll be back to add more lines.

My wife went into this store this past weekend to upgrade her phone. She was told that as part of the promotion, that she would receive a free apple watch or tablet. We were very specific that we did not want an additional line, or any promotion that was going to add monthly charges to her phone bill, which the sales person told us would be the case, so my wife agreed to get the free watch. We were also told that the activation fee, etc. would show up on her Verizon statement, so we paid about $244 which was the tax, misc fees etc. We did not get a receipt but were told that this would show up on her next monthly bill.Well NONE of what was stated was true. She signed my wife up for the most expensive plan, created a seperate line for her new free Apple Watch, and her new bill went from $80 to around $150.Bottom line, these people are all comission based sales people who lie right to your face with a smile on theirs. The game is that they assume that 9 out of 10 people will just accept getting screwed over.DO NOT GO TO THIS STORE OR ANY OTHER AUTHORIZED VERIZON dealership. This is not Verizon its some garbage company that trains their associates to rip people off.We called Verizon, squared everything away, and are returning the free watch. Lastly if you have to go to this place, get a receipt dont take their word for it.

Kristian was knowledgeable, helpful, patient. Cannot say enough about her and the time she spent with me! Extremely satisfied.

Great service, fast and informative. Danny was great. Highly recommend coming here. Thank you for making it easy.

Kristian was very helpful and knew exactly what she was doing. She was very friendly and kept helping me until I was happy (as I am technically challenged). I would rate her as a 10!

Kristian was an excellent help and my husband and I were very,very happy with all of her help!I would highly recommend her!I think she deserves a raise !If y r a Verizon subscriber and live in the area I would visit her for sure!Everyone at this store is very helpful as well!🙋‍♀️👍🌟🌟🌟🌟🌟🐶🐾👫🌅🌻

Rocky helped me at this store, he’s great!! Personable, friendly and awesome service. Would come back to the store just for the service he gave

Came in the store to see Danny and he was busy so Rocky cameOver to assist me and he was the best, so very helpful

Rocky truly was amazing to help me through the whole process of upgrading my phone and answering all my questions! Thank you

Josh was very helpful helped me out to get my apps to communicate with each other with my wife’s and my own phone.

Rocky did an awesome job. Go see him hell take good care of you.

Kristian was super helpful and went out of her way to provide superior customer service! She was knowledgeable about everything we had questions about and was able to quickly provide us with solutions.

Justin at the Norwood Store was very helpful. He took the time to explain all my options and answered all my questions. Thank you.

We received great service from Danny at the Norwood VerizonWireless store! Thank you so much!

Danny was a great help upgrading my iphone and plan. Service was quick and efficient!

Love this store.Justin and his employees are always very helpful I wont go to any other store.

Kristian was very helpful and spent all the time we needed to understand everything. I am going to keep her info for future Verizon needs.Ed Duffy.

Excellent..nice!Kristian was exceptionally helpful

Rocky was great. He help me setup my replacement phone and show me how to use my phone.

Danny helped me out. Quick and great service!

Worked with Jarred, he got me in and out quickly with my new phone. Very helpful .

I had a horrible experience over a month ago and I am still waiting to hear back for my escalated case. The associate forced me to upgrade my phone even though I have total mobile protection. The microphone on my phone was broken and all I wanted was to have it replaced like Ive had to before. I was told I need to upgrade to the iphone 10 because its what best for me I declined many times before I was told I needed to upgrade from the 8 to the 8se because it was in stock in the store. I was then charged $130 because the kid would not use the total mobile protection. He kept taking personal calls and texts on his phone. He then told me I need to sign up for icloud extra storage because its whats best for me I declined that, yet was still somehow signed up for it as I got an email receipt from Apple saying thanks for signing up here is your monthly plan. The phone was having trouble connecting to their WiFi so downloading the upgrade required to start the phone was taking a while. He answered his phone and told whoever that Im trying to finish with a customer then Ill be over. The kid then told me to just go home and finish doing it there since it was taking too long, unless you need the phone for GPS or something. When I got home it took almost 2 hours for it to finish. This phone is having trouble connecting to WiFi and staying connected. I have tried working with their tech support and have gotten no where. It has been over a month and still nothing. This is completely ridiculous.

Justin was great! Very polite, supportive and quickly answered any questions I had. Every time I go in, there is always a very high availability of cases and common accessories as I need them. Highly recommend!

Very easy to switch carriers. The salesman Dan was very knowledgeable and friendly! We will definitely refer our friends to this location.

Always a great time at Verizon knowledgeable and helpful, Danny was great

Justin and Danny are very knowledgeable, helpful and personable. They’re a true asset to your company!!

Josh was so helpful and patient with a really lengthy process to activate an older phone

I went in yesterday for a new phone because my old one died. I was helped by Ryan Curran and he was awesome. He took the time to review my plan and saved me a ton of money. He was so great to deal with, he helped me find a phone within my budget and was patient and pleasant. Overall I had a great experience because of Ryan!

Jairo and Brandon were both awesome! Helped me as soon as I walked in, got us good deals and wasnt pushy, and kept us entertained while my ancient phone was backing up. 10/10 my new go to location

Joshua was fantastic and very helpful

I went in for a charger for my old phone. Steve was AWESOME, walked me thru the process of a beautiful new phone for very short money. This guy is amazing..low key, knowledgeable, and NO PRESSURE. Love the phone..clone this guy, Verizon! 5 stars!

Customer Service is good . Gentleman in there assisted with getting me a tablet for my son . I wasn’t even in there to purchase it, I actually went to pay my bill 😂. Gentleman came back with my receipt and then boom hit me with a promotion I had on my account and sold me just by his mannerism! Greeted me in the store well and expedited it quickly, informed me of product and what I could do with it for my minor son ! Just say great experience and I didn’t have to wait for hours 🤷🏾‍♀️🤷🏾‍♀️

Ryan C was fantastic, an asset toVerizon. He was so professional and answered all of my multiple questions. He gave me information and clarity on various aspects of the wireless world. He provided various options and alternatives for my technical issue. I’d highly recommend him and will go back to Verizon for his assistance next time I need it! Thank you Ryan

Ryan C and Nick are both amazing. I’ve been with at&t since 2005, decided I needed a change. Once I walked in Ryan greeted me with a huge smile and was extremely patient with me since I’m not tech savvy. I would highly recommend anyone to go there and ask for Ryan C or Nick!!! Thank you guys for everything!!!

I came in to have a glass screen protector replaced. The salesman assured me that he knew what he was doing. He refused to use the tools that came with the protector to aid in proper installation. I left with bubbles in the protector and it was not lined up on the phone accurately. I will not return to this location.

I came in the store looking for information on a new phone, my phone had burned out and I needed my phone for work. Came in and a gentleman jairo quickly helped me out and hand picked a phone that was right for me and my necessities. Best experience so far ....

Ryan C was extremely knowledgeable about products and services. Saved us money. Transferred data from old phone to new for me. No high pressure in purchasing new phone. He was very customer oriented. Overall, a very positive experience.

I went from a broken phone this morning to a brand new one in minutes. Ryan is the best!! He made a terrible situation not only better but a pleasurable one instead. Professional, courteous, friendly...I could go on for days. Not only will I stay a Verizon customer. I will always ask for Ryan first!!

These people are great at what they do! They truly help and and will put you into a plan that fits your usage. They will try to sell you their products but its always a valued added sell....

This was absolutely the worst customer service I have ever experienced. I went in yesterday with a friend looking to sign up for a cell plan for the very first time and the sales associates made it as confusing as possible. The worst part was that they answered the same question 2-3 different ways, often black and white answers, and with a (clearly fake) confidence each time! They even gave us different rates and then would not follow through with the promised rates. The manager got involved and he was just as bad and then said the sales associate we first had was brand new... if true, that just means she doesnt yet have proper training or a great manager who leads by example in my opinion. He kept acting like it was all her fault. I felt terrible for her. There was a corporate woman there as well who was also no help. We left with one problem they couldnt resolve (setting up auto pay). Honestly, I was floored. If my friend didnt need her cell phone plan because of an emergency, we would have left and gone to another brand. Oh and we were there for two hours. Terrible in every sense.

Ryan C. Was super helpful I’d recommend anyone who’s in the area and needs a new phone to go to him!

Every time I go to the Norwood Verizon store I always come out more than satisfied. I have been a customer of this location for a few years now and Justin and his team have always been the best help with any request or concern I or the rest of my family has had and completely fulfilled our satisfaction to a T. I refuse to go to any other Verizon or Apple store because I know all of my questions will be answered with a gaurantee at the Norwood location. Justin has the most patients I have ever seen when it comes to completely fulfilling expectations not just with my own family but other customers too; like calling me back that afternoon to make sure everything went smooth. He is a true people’s person and has shown his care for his customers and his fellow coworkers. Just an absolute great guy all around. It’s a good feeling to know you have a pro that can take care of the issue in your area. Thank you.

These guys were the best! Super helpful and know their stuff. I will always come back here for help!

They are always helpful with buying or providing tech support. Everyone I have dealt with has been very nice.

Everyone was helpful. Steve helped me get a new phone. He made sure all of my data was transferred and answered any questions I had.

Ryan C. was great, very helpful!!!! An asset to your company. Great customer service for Mary J.

This store is excellent . They provide great service and are always willing to help . I would recommend coming here for all your cell phone needs

Steve and Teddy were great. They made upgrading to a new phone easy

This is a great Verizon store they were very helpful and Ill definitely go back to them again.

Very helpful and knowledgeable group.Easy parking.Spent much time to solve problem.

Right on Route 1 and courteous and knowledgeable staff.

Verizon stores are just lame. Some guy just tries to upsell all kinds of dumb trinkets and worthless plans.

Danny has been at this Wireless Zone store for a while and is an expert in the phone business. I recently went back for a phone issue and was happy to see Danny.

Go to a real Verizon store. They dont have the latest phones and cant honor discounts from Verizon.

Horrible service. You will be told a special In order for them to make their commission but your bill will come out equaling a higher price.

Great service!!

Dan was excellent and he was so helpful. He helped me choose the right phone and he was the best!!