Shopping at this store cannot be easier - and if I have questions or need help - everyone is kind and so helpful. Kristy (one of the managers) is exceptional and works extra hard to make sure customers are taken care of. Amazing store and we are lucky to have it in our community!

Great place to work. It hasnt been easy, and i was going through a rough patch when I was hired, but the people I work with are super friendly and understanding, so I was able to settle in. Favorite parts are when I get to mix paint and put away our Thursday truck. Cant imagine working anywhere else, Ive been working here for 2 years and its been my only job, I dont intend on that changing anytime soon.

Great staff and never a let down..so cool!!

Always find what I need here and the staff is always friendly and helpful!

Great people skills and product knowledge. ACE IS the Place

This one is little smaller than others but carried ample bird feeders and the feed. Good amount of gardening equipment too. Would like to visit again

Not a big place, but carries an amazing assortment of hardware and misc stuff. Easy to get in and out quickly.

Everyone is helpful and friendly. Could use a little more training on interpersonal skills to get to the next level of customer satisfaction. I come here often.

Always. Appreciate this. Place.

Was a regular there. Not anymore. Older Lady with Glasses said some very disrespectful things towards me. I asked her don’t you dare disrespect me. Her response is what ever! Horrible service. Key cutter never works. I wonder why I have even bothered coming back to this location.

Got the help I needed to find my item. In and out quick (usually not very crowded). Staff helpful & friendly.

Always a friendly and helpful staff and youd be amazed what they have that you need

Had everything i needed. And closer than the other Ace i had been going to.

Excellent customer service!

Always exemplary performance from the staff, always leave content with what I buy, and a feeling of overall content for my shopping experience. Thank you NOVI staff, for answering my questions and always willing to help!

The store workers were beyond helpful. Top notch service and help. Adam is the best.

Great Lakes Ace always have what Im looking for! Theres never a wait, the store associates are friendly and helpful, and the prices are excellent! Its the number one hardware store for me!

My favorite store. Always has what Im looking for.

A hometown hardware store for a quick pick up than going to the mega box store

One of the employees was openly talking about how they had covid at the register while she had her mask below her nose. I brought it up to the other employee who checked me out and she laughed instead of taking it seriously.

I called to see if something was in stock, the nicest person answered and was very helpful. Held the item at the register which is seldom done these days. Store is always clean and and always helpful staff whenever I go.

Best small hardware around

Great Lakes Ace is a great place to shop for hardware and plumbing supplies. They have an excellent selection of fasteners. If you own a business I strongly suggest you set up a business account there. That gets you an instant 7% discount on all purchases at all of the Great Lakes Ace locations. They are close and convenient.

Top flight staff and excellent hardware selections.Careful layout and quality merchandise!

Great service. Go here often when I can before Home Depot.

Nicely organized.

It was clean workers were very nice and very helpful.

Knowledgeable staff and quick service

Always love the old school one on one customer service you get at this hardware store. The have just about anything you need for your household projects.

Love the store, my experience with one of the customer service reps was not great.

What makes Great Lakes ACE better than other stores is the EMPLOYEES. They have great attitudes and knowledge for whatever you need... for a repair, prevention, proactive, project or just questions. They always have the answers to my toughest questions and they save me time and money by suggesting the best possible product. Be sure to ask about the REWARDSprogram.

I admit....I haven’t been in this hardware store for a very long time... before it became Great Lakes.#1. From the moment I stepped in the store...just to get a key copied..I was greeted immediately by both of the cashiers at the time... Monday around 10:15 am. When I asked about key copying, they directed me to the “Hub”, when they notified an employee I was waiting...except she got there before me. I had made these same copies at Home Depot (they weren’t even close). Your staff member was courteous and very friendly...and the keys were perfect.#2. I had no idea the store had so many products...it’s obviuosly been expanded and looked very professional. You’ve got to take pride in that.So you’ve won a new customer. Keep up the customer service...it’s 90% of getting folks to come back.Thank you. Kevin

I love hardware stores like this. Everyone is so helpful and polite. I would definitely recommend

Well organized shop with friendly customer service.But stock is limited on few isles, may be due to covid condition. I visited to ace hardware for garden zone steel hardware cloth..But options were limited, I was looking for 4-6ft height and 50 feet length..but the options were limited

Friendly local hardware store. I usually can find just what I need here. The staff is helpful. And, the selection is good.

Nice clean place to go shopping

Had to have paint retinted Julie the manager is the best. She got the color I wanted without having to buy new tinted paint. Thanks Julie

Always helpful and carries what I needed

A wonderful hardware store with great service

Found something I wanted but didnt know existed.

Good selection, long wait sometimesEdit: Changed to 5 stars. I really appreciate the owner reaching out to me. We need more businesses that do that.

Love this store! Wide variety of merch and I can usually find what I need there for small repairs and projects if I dont feel like driving to Home Depot. I can walk their from my house and they know me there. Its very much like the neighborhood hardware stores I knew as a kid! Very helpful and friendly staff!

They tend to be a bit pricier than some other places, and may have limited selection, but the people are helpful.

Ace is the place with the friendly hardware folks!

I can not believe how they treat customers. I have never had a great experience here but this was the last straw. They are rude with a chip on the shoulder, cold to the customer and I think the manager (with the neck tattoo) enjoys putting people down. I was there for a simple item a key cut. I had called an hour before I got there to make sure this could be done. I show up for the key and now the cutter is down and will need to be changed out ( this is not an instant thing to happen the blades ware out over time and need to changed on a regular basis why some one waits for the customer to show up before they are ready to change the blade is just poor work ethic). I worked at a hardware for 10 years this is a quick 5 min change out of the blade and I would apologize to the customer if they had to wait for me to do this. The guy working on the machine took his time then started to clean the area around the key machine (almost to punishing me for waiting) when I asked if he could cut the key then clean he stopped dead in his tracks and told me if I had a problem he would call the manager. the store was busy and I did not want to make a scene so I told him that was not necessary. He refused to go back to working on the machine and I had to wait for this Rude manager to come up front and talk down to me about the situation. Again I wish I would have told both these people what I really thought but did not feel like disturbing business for the rest of the customers. If I acted the way these two employees did I would be fired on the spot. I cant believe they can get away with treating customer like dirt. Needles to say when ACE takes over I hope they review the staff and start over with people willing to be friendly and helpful or maybe they should shut the store down if that is an impossible request.

Had what I needed and easier than home depot

Very nice hardware store with lots of needed items. However, the customer service was lacking.Thanks to the Owner for finally responding. I did Not find what I came for however. I am disappointed that you didnt care to make any remarks about the customer service. ## Update, recent visit was the worst experience yet. Customer service is bad here. I was hoping for better Managed service 😧

Prices are good. Great in and out unlike the big box stores.

I gave up on Home Creepo so this is the spot to get what I want

Overpriced, outdated!

They always have what I want. The clerks are always very cheerful, friendly and helpful.

Clean store, helpful staff and well stocked for having a little bit of everything!

Good selection. Staff is nice and helpful!

I go here all the time for random things I need around the house, even for a propane refill. Everyone is friendly and helpful and they even allow dogs to come in! Its pretty rare for me to not find what Im looking for here.

Good for last minute items.

Great people, always helpful, no need to go anywhere else for all of your hardware needs.

Staff was very welcoming and helpful. Great place to gear up for small to medium jobs!

Expensive but convenient when you need a few items to finish a project

Needed ss screw and washer. Found exactly what I needed. Im a happy camper.

I have been going to this store since it opened as an ACO back in the 70s. They have a great selection for such a small store, and the staff have always been very helpful. Occasionally I’ve called and asked for some fairly odd things, and they’d hold them up at the cashier stand for me so I didn’t have to go searching since they know I’m disabled and can’t walk a lot. I always get greeted right away when entering the store or the garden area, and asked if they can help. I almost always say yes, and then tell them what I need. They then get on the walkie talkie to get me the right person.Yes, there have been some rude people there from time to time, but I’ve never seen them again, so I think management takes care of that pretty quickly.I think someone else mentioned that the prices are higher here than the big box stores. Well, duh. Smaller stores such as this simply can’t get economies of scale that the big box stores can. But you can also find things quicker here because you don’t have walk five miles between departments.

Very nice and clean store! Great selection. Easy in and out. Not the selection of the big box but nice.

Just a nice, well-stocked, hardware store. Reasonable prices and at least one knowledgeable staff person.

Ive shopped here only here and there but today I had the pleasure of interacting with Rick and another employee, I did not catch his name. They were both tremendously helpful and friendly and I would definitely come back to this store based on this visit and will visit more often than I have before!

Went to get a key made. Key works great. People were helpful and friendly. My first time at this location.

Very helpful staff and always find what I need!

No assistance. Manager was flirting with a loc plumber...poor customer service

Great little hardware store! Friendly staff! Beats the big hardware store for must needs!

Nice people, staff is helpful, selection is good.

Very helpful staff. Easy quick but and out

Easy to find, friendly and knowledgeable staff. O went in with an unusual request and came out with all I need. I will be back

Employees are very helpful, but the prices made me leave the store. I have seen at other stores..Meijers, Home Depot and others where one can find far better quality for a much lower price! Ace will not last in this location, for sure!

Nice hardware store its small but seem to have all I wanted

We had such a positive experience here! Alex was very helpful and knowledgable when we went here looking for a grill. 10/10 would recommend.

Very helpful staff

One of the largest Aces Ive been in. Super helpful staff as well. Great job, team.

Hardware At Its Finest!!!

Neighborhood easily accessible hardware store.

Good variety of useable items.

They were not willing to help me with key cutting and the store was empty. Was a repeat customer for years, will take my business to batteries plus from now on.

Employee and Manager were very friendly and helpful !

Knowledgeable employeed . Have helped me out with many problems .They really are the best!

I loved aco and they transformed into ace so sad but I have a bunch of memorabilia from it

Good place for quick shopping of needed hardware!!

Had what I needed at a good price.

Good selection of hardware. Weber products and parts sold here.

Very helpful employees.

More helpful than other area Great Lakes Ace Hardware stores.

Quick in and out. More expensive then depot.

Workers at this store are very helpful.

They had all the plumbing stuff I needed in one trip.

Needs are not easily addressed. Staff lacks knowledge.

Very helpful staff

Love My GLA!!!

Great staff and very helpful

Not bad

Clean and friendly store.

Always friendly and helpful

They had what I needed

Cashier was very friendly.

Great store