Tom was an excellent salesman, not pushy helping me see and try different firmness in mattresses. Also helping me try and see the advantage of having a base with adjustable head levels for comfort and breathing issues. He offered very good pricing and coverage including removing and hauling away the old and total installation/setup for the new ones.

The employees are friendly and helpful. Theyre not pushy. Ive bought three mattresses from this location. Im very happy with the mattresses, delivery, and staff.

Tom was wonderful. He was knowledgeable, patient and really helpful. I’m so happy with my purchase and the value. Also, the store was very clear and COVID-19 conscious. It was a great experience.

Nice selection of mattresses. Clean store. Polite and considerate salesman. He didnt rush us, he listened to my physical and comfort needs.

Excellent experience shopping for a new mattress,Sergio was our salesman and he was very helpful with helping my husband and I choose the best mattress for our needs, My husband was very pleased we chose this location and I am happy that Sergio and Tom made this an excellent shopping experience for us.

Tom was amazing. He was so knowledgeable and informative. He made us feel extremely comfortable trying different beds. He explained everything in depth. I was scared to buy my first bed but he made the experience so easy. I will always recommend this store and Tom to everyone I know looking to purchase a bed. Thank you so much.

Thomas Kambylis was very helpful in helping me select two mattresses for myself and my son. He stayed as close to my budget as possible with tons of savings. I got two mattresses for a price I could not pass up. I didnt want to cancel when I ran into a issue with the furniture delivery. He offered to send me bed complimentary bed rails so that I can use the new mattress right away. I explained to him how backed up the furniture deliveries are. It would be weeks or months before my new bedroom set to arrive. He suggested sending me rails with my delivery so that I could use the second mattress right away. I was ok with not using the second mattress for a week or two. According to the furniture stores it would be a lot longer. So instead of having to cancel such a great deal Ill be getting rails with my mattress to use until my bedroom set arrives. I will definitely recommend him to anyone looking for a mattress.

Friendly and helpful staff, good prices! Would definately recommend!

Tom was great! He helped us find the mattress we needed. Great customer Service and he was very Nice! Will definitely shop here again in the future.

Tom was absolutely amazing! He didnt pressure us to buy anything, yet he made sure we tried multiple mattresses until we were comfortable. We went in on a Friday and he set up the delivery for Sunday. Unfortunately the King size mattress we selected was to wide for our staircase, no problem says Tom come on in and we will find you guys something else And he absolutely did at the same price. They dont make em like Tom anymore. We felt like royalty in a mattress store! Thank you Tom and Mattress Firm!

Salesman very knowledgeable and friendly. Great quality merchandise and great prices.

I have been a consumer buying a multitude of products for many, many years, and from numerous different places. That being said, good customer service is paramount to me. I visited/called more than one furniture & mattress store in order to purchase a new mattress for my elderly father. Out of ALL the places I contacted and visited, THIS Mattress Firm on 95th Ridgeland in Oak Lawn, was the ONLY place to call me back because they saw a missed call, even though I did not leave a message.Tom offered me a significant discount for my trouble in trying to reach them and being unable because they were closed when I called. For this reason, I drove 30 minutes out of my way to go to this location and I was EXTREMELY pleased with the outcome! Tom was amazing, because not only was he friendly, professional, knowledgeable, and accommodating, but he went above & beyond to make sure that we were comfortable and that my Dad understood everything,He took his time with us, we didnt feel rushed, and he thoroughly explained the differences between the mattresses my father was interested in, patiently, while making the appropriate recommendations for my fathers health conditions. Tom even offered us bottled water & disposable covers for my father to lay his head on because of the pandemic!By the time we were finished, my father was able to purchase a great mattress, adjustable bed frame, and memory foam pillow for an amazing price with significant discounts that were even deeper than he originally offered over the phone! This is HANDS DOWN, THE BEST CUSTOMER SERVICE IVE EVER RECEIVED IN MY ENTIRE 50 YEARS OF LIVING, FROM ANY STORE IVE EVER VISITED!! TOM WILL TAKE CARE OF YOU!!I HIGHLY RECOMMEND THIS Mattress Firm location, their products, and this salesman!!! You will truly be pleased!!

The delivery guys came on time...very polite and professional

Sergio was very helpful and we got a great deal, new mattress comes tomorrow

I purchased a mattress on the 28th of January from Tom. What an AMAZING customer service experience! I know good customer service when I see it, as I work in sales as well. I was so blown away with Toms skills, I am of the opinion that Tom should be training all the sales staff in the entire company! You could buy a bed anywhere, but you want that sales person to cater to your every need, and that is exactly what Tom did, while going above and beyond. All of my family and friends as well as I will be buying bed products solely from Tom in the future. Highly recommend!

Sergio was very pleasant employee. He really helped me decide on what type of bed I needed for bad back and sleep style. He also help us get a great deal for being returning costumers.

Very friendly. Gave us a great deal. Super quick and excellent service

Very satisfied with the products I was shown that met my needs for a new twin bed. The salesperson did an excellent and professional job.

Tom was an amazing help on got us a great deal on our new Tempur Pedic.

Wonderful service. The guys that delivered mattress were very courteous and did their job well

Tom was fantastic!! Tom really did all he could do to save me a lot of money and got me in a sensational bed!! I actually bought three beds from him!!

My husband & I were looking for a mattress set & were on our way to Chgo. Ridge Mall & stopped @ Mattress Firm Clearing Hse. on the way. We were greeted by a friendly rep., Sergio. He took us in asked what were our needs & lead us to several different sets. He was knowledgeable & not pushy. All were pleasing, but we left & made several other stops then came back to Sergio. His Kingsdown Queen set won us over!! He was able to meet our price range w/ delivery & removal included. Thanks Sergio for your great personality and customer care!!

I visited Mattress Firm in Chicago Ridge and was assisted by Sergio. This was my first time purchasing a mattress on my own. Needless to say, I was a bit nervous and overwhelmed with all the available options. Sergio quickly put me at ease with his pleasant demeanor and genuine desire to help me make the right decision. I explained what type of support I was interested in and he led me in the right direction of a mattress that definitely meets the needs I was searching for. I highly recommend visiting Sergio and having him help you toward purchasing the right bed for you!

Tom was very helpful and showed great customer care he was quick to greet and helped me with options 10/10

I had a great experience especially since my kids were running all over the place! Lol! The location was very close to home too. The guy was still very pleasant, professional, and patient. Gave me options and didnt try to push higher price merchandise. I will def be referring friends and family and also returning in the future. Thank you.

Good salesman and will work with you until you get what you want.

My wife and I went there yesterday. Everyone was super friendly and knowledgeable. We gave him a couple of parameters, and we walked out of there with a bed. Or at least it will be delivered on Sunday. Absolutely zero complaints. Very comfortable bed at a great price.

Good experience overall. Sales person was excellent and worked with us for our budget.

Great sales lady who was able to meet my deadline with the perfect mattresses!

SERGIO was excellent!!! He knew his mattresses and answered all our questions yet gave us time unassisted to explore the showroom. We are extremely happy with our purchase that he helped us with. This is our 3rd Tempur-pedic in the family. Our most recent purchase was a Proadapt firm and it is not for beginners (Extremely Firm). Our previous mattress is now in our quest bedroom. It is over 10 years old, a Cloud Luxe, which still looks & feels like new. We purchased a luxebreeze firm for our college grad a few months ago and he is beyond delighted ( He tends to sleep warm). Thank you Sergio.

Sergio was polite and very knowledgeable. My delivery will be early next month. So far, very satisfied wirh service

Sergio and Mark couldnt have been nicer and really helped me find a deal... thanks guys! Will definitely do business with again

April was the best representative we have ever met. She exceeded our expectations. We highly recommend Mattress Firm to everyone.

Very knowledgeable and helpful staff. Have bought from Mattress Firm many times and never disappointed.

Got exactly what we wanted for less than we thought. They were incredibly patient with our 17 yr old picking out what she needed to sleep better. Looking for a new bed? Check this place out first. Thanks again.

The experience was very good. The salesman was very helpful.

Highly recommend coming in to see Thomas! He was GREAT! Very knowledgeable new how to get me the perfect mattress! Also made sure he got us the best deal possible. See Thomas you are in great hands. Won’t be going anywhere else no more.

Tom was very helpful and educated about the products

I visited the Chicago Ridge location and received top notch customer service from Sergio. He went over and beyond to make sure I purchased the right mattress for me and felt great about it. I would recommend this location to anyone and tell them to ask for Sergio.

Sergio was sensitive to Covid protocol, even opened the front door for us, and extremely helpful guiding possible purchase for our daughter.

I had a wonderful experience shopping for a new mattress. My sales associates Sergio was very helpful and knowledgeable. He made me feel comfortable and not rushed to make s purchase . This location has gained a new customer for future purchases!

From start to finish my experience was great at the Mattress Firm. I spoke with Tom, he showed me multiple mattresses to try and fit my needs even though I came there with the Purple in mind. He still wanted me to explore all of my options. I got some great deals as well, definitely recommend this place and ask to speak with Tom if you go

Great customer service. I would recommend the Chicago Ridge store to all my friends.

I called the Oak Lawn store 6345 W. 95th street and spoke with Tom. He was an excellent salesman. He answered all my questions and he didn’t pressure me or try to sell me anything I couldn’t afford. He got me and out very quickly and made the process very easy. He took great care of me and was very pleased with his attitude and professionalism. This was an excellent experience

Sergio showed us many different beds based on our needs. He asked us plenty of questions to figure out what would suit us best. He was very knowledgeable and took the time to make our buying experience a breeze.

Sales guys were knowledgeable on what will fit my concerns. Very grateful for not being pressured to make a purchase. Cant leave a mattress post until i receive purchase.

Great customer service

Tom was great and knew just what we wanted! He was so good we went and bought a dog after the mattresses!

Great customer service and always a pleasant experience, would definitely recommend

Good price 👍

Excellent service. Very helpful in selecting the right product for us.

Nice place. Good people. Will definitely recommend

The staff was friendly knowledgeable and patient answered all of my questions and found me the best deal possible

Tom is an outstanding salesman!!

The salesman is the best I have ever had for any type. Of sales. He is professional and friendly without being pushy. I will be back only because of him.

Sergio was very knowledgeable and very informative.I would recommend shopping here for your best mattress fit and great customer service and price.

Sergio helped us out soo much. Great worker.

It was a wonderful experience! I enjoyed the cleanliness of the store, the sales man was not pushy and he allowed me to explore all of my options.

I had a great experience today with Sergio Olvera he was nice and very kind, Help me out a lot, Thank u

Came to this location after doing countless hours of research online. Jermaine was a wonderful sales associate. He answered every question efficiently and professionally. His knowledge of the industry was apparent and was very helpful in deciding on a Tulo for our son. Happy with our experience and our selection. Thank you Jermaine!

I have purchased multiple mattresses, but this was by far the best experience I have ever had. April B. was amazing! She was informative and very patient. She was willing to answer any question and was genuinely happy to help us out! Thank you again!

Great place to shop always get excellent service 👍👍

The salesman was very patient. He showed use different mattress as well as recommend we both laid on each one to fill the difference.

Got a nice mattress at a good price

Great service, quick, and painless. Justin was very understanding and personable and didnt try to oversell me on anything just to make a sale. 100% would recommend!

Seriously best experience Ive had In my life buying any type of furniture especially beds are hard for me because I want the best price with the most comfortable bed possible well Thomas Kambylis really knew how to sell me the best possible bed for the most affordable price possible I recommend this place to everyone 10/10 for me

They were very friendly and helpful

Tom found me a great deal AGAIN!!! Will continue to buy my mattresses from him!

Thank you April for all your help!!

My experience with mattress firm was great thanks to the sales associate April!She helped me so much, was very informative, especially being my first time in a mattress store.April is great with patience while I was indecisive with choosing a mattress!

I bought a good mattressI have the credit card and was pleasantly surprised that my purchase was lower than the salesman told me.Delivery within a few days and they took the old one

My experience was very pleasant. My sales associate April helped me so much. She was very informative, especially being a first time mattress buyer. Nice variety with exceptional sales. April is great with patience while I was being indecisive lol. Loved her and my mattress choice

Mattress Firm is the best place you can get your mattress, and Sergio is the right person to talk to. Knowledgeable and friendly answered my all questions and went out of his way to help me get perfect mattress!!!

Professional from the beginning to the end and gave us exactly what we needed and within our budget!!! Thanks again!!

We bought the firmest model and like it. They have unadvertised sales that you may have to ask about. Knowledgeable salesman.

If I owned Matress Firm, I would want my salespeople to be like Dave. We were in and out in 20 minutes with a great deal and matress in hand. I will never go anywhere else for a matress again.

April is the absolute best she got me the best mattress for the best possible price and honored a deal I saw online for a free sheet set. Was also very sweet and cool.

Again I picked up my mattress and I love it. The staff was very helpful.

Loved the customer service!! Aris helped me find the best budget plan and bed that suited me best! He was very friendly from the moment I walked in! Smiled and shook my hand and asked how he could help. Kept the conversation going and we had a lot of laughs. Would definitely recommend anyone going there 😊

Sergio was very helpful

Went into this establishment for a bed frame glide and was willing to pay for it but instead of helping me mattress firm was too busy trying to upsale me to buy a completely new bed frame. Didnt even have to. I went to darvin furniture and they were able to give me two extra bed frame glides for free! The way mattress firm handles business, I guarantee theyll be out of business soon!!

April was very helpful with finding a mattress and had great customer service. Would recommend for anyone looking for a new mattress!

Cant complain!! Showed me what I wanted to see and was able to answer all my questions

I have a bed that is about 15 yrs old went in for the memorial day sale and left a HAPPY HAPPY CUSTOMER the guy was great and so helpful took his time to explain things and didnt get annoyed at all thank you so much and definitely will be back!!

APRIL IS so amazing she help me find the perfect mattress for my kids come and she her

I had a very good experience at this location. April was very knowlageable and helped me pick the right mattress that fits my unique needs.

Stay away . Shady place to do business with . I bought a mattress 4 months ago and it’s already one side higher then the other can’t even sleep comfortably. And the reason why I’m saying that they are shady cuz when I bought them they told me the mattress new but they are clearance . But after the delivery come to find out they are the one from the show room which mean

Was able to purchase a affordable mattress helpful staff good experience

Sergio was very helpful

What a great experience! Thanks to April and MattressFirm I will be sleeping well! :-)

Nice deals on mattresses and nice customer service. Was in out in no time...

This was my first time purchasing a mattress and Tony Kritikos made it a very pleasant experience! The store itself is very nice, clean, and easy to navigate with Mattress Firms color coding system. I shopped around at a few other stores, but all the mattresses started to feel the same and no one could really explain what the difference between the types of mattresses! Also, no other store has the 100 day guarantee; so if I get the bed home and it is not what I thought I can bring the bed back and they will work with me to find a better fit! Tony was wonderful with helping me decide what style mattress would best fit my needs. He was very good at recommending different mattresses based off of my comments to mattresses I would try. Tony was very personable and very knowledgable. He knows a lot about mattresses and was wonderful at explaining the differences! I never once felt like he was pushing a sale on me. He definitely cares about the customer and wants them to find the perfect fit! I would highly recommend this store and Tony!!

Excellent service came in to check out the sale after talking to salesman he sold us with his great costumer service, well mannered answered all my questions Aris will refer him to anyone went to another store they didnt welcome me so I decided to not deal with them so happy I came into this store GREAT WONDERFUL SERVICE.... We were there for hours enjoy Aris what a GREAT SALESMAN he also has Value we dont have that anymore these days some people think we have to buy at there store I like dealing with people that deserve my money THANKS ARIS

Great experience!! Very knowledgeable with working with us. Thank you Aris for all of your help!!!!

Eexcellent service

U get what u pay for.

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