Hello everyone 👋Just wanted you to know about my experienceAt gems n loans in Oceanside,I’ve had many of my items up for a loan in the past& always paid to collect them back, This time since I was out of town & remembered that I had items left I decided to go see where I was with my loans, I went in and a nice young lady helped me& after noticing my situation the manager AngelWas called to continue assisting me, I don’t want to get into to much details but just wanted you all to know they were all very fair & friendly with my situation and I was able to leave from the store with confidence knowing I was treated with much respect & excellent customer service, there were a total of 3 employees that helped me sort everything out & Angel was especially helpful, I would definitely visit the gems & loan store again for my future needsthanks guysRobb P.

Gems N Loans Oceanside is THE ABSOLUTE BEST place you can go if you need cash; Ive been a customer for years and they have never let me down. I live in Mexico and its the only place I would ever go for a loan on my precious items that I want to keep when I need cash. Dante, Deborah and Wendy have given me outstanding service repeatedly; I will never go anywhere else, and I cant recommend them highly enough. THANK YOU SO MUCH, GEMS N LOANS OCEANSIDE!

Staff were very friendly, store is clean, well organized and has a lot of really nice merchandise. Store manager, Angel, is extremely knowledgeable and helpful. He gave me estimates on my gold & diamond jewelry, based on measurements, weight & testing. I told him I would think about it and return if I wanted to move forward. He didn’t pressure me at all! I went back later the same day. A very positive experience!

Great place, even greater people that work there. I went to go get my wife a new ring & Wendy helped me out alot. She got me a great deal & was just the BEST. Thank you Wendy, my wife loves her ring😃

Deborah was amazing! She took my ring out of loan and offered to clean it and shined it up for me and nobody has ever offered that before so I think her for that it looks beautiful

Fast and extremely Friendly service especially Deborah such a nice woman

The lady that assisted me today was beyond helpful and polite.

Deborah was really Kind, Professional and Sweet. Took her time & was very Courteous! I Appreciate when someone is Humble & goes Above and Beyond!

Picked up my Amazon package here. Great location to do it. I picked up another package the same day across the street at Walgreens and they were very unorganized and unprofessional. Would use Gems n Loans again as an Amazon delivery location

I never had gone into a pawn shop but its in a shopping area I frequent so I decided to go in - wow. Neat, clean and amazing selection of quality brand name watches. Very knowledgeable and nice staff ready to sell me a new watch! this will be my first stop next time I need a new watch or jewelry

I have an expensive watch they took really good care using the right tools to inspect the watch and gave a great price. If you have something very valuable and you don’t want to get scratched by using the wrong tools or the wrong knowledge I highly recommend them

Just want to say thank you Melissa for helping me out today with my jewelry. Also the ringtone my husband just bought for us to get married was a beautiful surprise to me thank you pawn shop gems and Loans.

A great place to visit and possibly seek your goods to . You will receive top dollar.

Ive been in some tough financial situations over the past 10 years and Gems N Loans has ALWAYS been there for me - even when I lived in a different state, even when I lived outside the USA. Gems N Loans is the only place Im willing to go for financial assistance because they consistently provide me with OUTSTANDING customer service and Ive been lucky enough to get that high standard of service regardless of who I work with. But in particular Ive worked with Dante the most, both by phone and in person, and I cant say enough great things about him and the high standard of service he provides. Its also reassuring to me when I see or speak with multiple people over the years and then find out those people are still working with Gems N Loans. The most important thing to me is that the items I entrust to the company are safeguarded and I never have any doubts with this company; EXCELLENT service, EXCELLENT people and EXCELLENT security of my property are what keeps me coming back to Gems N Loans - THANK YOU SO MUCH!

GEMS & LOANS Is a great place to take your things whether you’re saying goodbye to your items or you want it on a loan and you can trust in getting it back as long as you assert yourself to communicate! They have been Helpful in calling with reminders as well which I really appreciate! They do their best to work out whatever they can to help you out which is their ultimate goal. Good people all around!

Welcoming and comfortable upon entry. This Oceanside branch are full of happy staff member ready to help. Kath is very attentive and acknowledges me the very minute I came in. All staff member here in Oceanside branch knows the very definition of an excellent customer service and a job well done. Buy, sell or shopping for any occasion, they have a wide variety of here. Gems n Loans Oceanside, Kudos to all and thank you for all that you do. Kath, thank you. Joyce, thank you

Gems N Loans is our go-to jewelry store. We’ve bought 4 pieces of jewelry in the past 4 years from here and we’re currently looking for an addition to my wedding ring set. We have also brought pieces in to have cleaned and polished. We’ve always been extremely satisfied with our purchases, the selections, and customer service we’ve received. Kathy helped us in our most recent transaction and was so helpful and kind. I highly recommend this jewelry store.

These are wonderful small business owners who give a fair price and are very professional. We will definitely go there again. They have terrific deals on jewelry and so many great instruments, watches, engagement rings, purses, etc. Be sure to stop by! Can’t wait to visit again!! Very trustworthy!

I went here basically looking for a specific piece. The jewler wasnt pushy and let me look around for a bit. Although I couldnt find what I originally wanted, I found something else that I had wanted a while back. The jeweler first tried to find something that fit my original need. Made some calls and almost said to just come back. After noticing I was fixated on another piece that I had wanted a while ago we went straight to business. Not pushy, didnt rush anything and I left more than satisfied. HIGHLY RECOMMEND THEM!!!

This place is awesome I went in and boom I got welcomed by Fermin. I was in to look for a wedding set for my other half Fortunately my budget wasn’t much. But he was working with me on trying to get me something nice offered me two different company’s that would finance me but didn’t have all the info that they required but I’m Definitely coming back to him. He is such and awesome guy his knowledge is something else. Thank you my dude

I have been to both the Oceanside and vista location, great experience at both locations. The staff is very friendly and knowledgeable. They helped me out when I needed a little extra cash to get by until payday. Thank you! When I came to pick up my item in pawn they helped me get a present for my wife’s birthday. She was so happy and loved it. Thank you Michelle and the entire staff they were so helpful.

I went to Gems and Loans and was helped by a gentleman named Jersey. He was very professional and helped me get a loan with no hassle. The service was fast, efficient, and he had me the loan I needed in my hands in minutes with no hassles. I would recommend gems and loans oceanside over all other pawn shops. Thank you Jersey...... Youre the Man!!!!!!- Jason C.

Been a customer for many years, happy with service.

Great staff, easy, fast, and fair experience

Val and Joyce always give me excellent customer service. Theyre always looking to make my experience unforgettable. Im appreciative and Im grateful for the welcome each time.

Gem & Loan in Oceanside is so great & always willing to help me... also I really like Joyce! She is very patient & positive! Glad to do business with Gems & Loan! 👍❤️

Got me a fire chain on a great deal everyone was so nice and helpful!

Fabulous to work with. Amazing store with way more than just jewelry. The Louis Vuitton selection is to die for!!

Great place to purchase near new items at a low price, they also have a layaway plan.

Melissa is kind, friendly, courteous and upholds the true definition of great customer service.G&L has been there in a few pinches that have took place in my life, and Everytime they didnt not disappoint.

Everyone in the Oceanside store is friendly and very helpful. Great experience every time I’m in the store. Keep up the good work!

This place is awesome! Fermin and DJ were great. These two made my loan easy and are more than fair. Keep up the good work and look forward for future business.

Since Ive met Brendin his professionalism and attention to details has been impeccable. Because of him I will continue my relationship with Gem &a Loan as my preferred store. His customer service skills are fantastic he hopefully one day he will be given the opportunity to run his own store.Regards,David Chung

Very nice and helpful. Great customer service, excellent prices. Would definitely recommend.

Michelle B. She is very friendly and sweet person!!! I very much appreciate the phone call reminder. She always smiling and welling to help you... I always have people pass me so I can wait on her to renew my loans....

I have been buying jewelry from Gems N Loans in Oceanside for over 10 years and they are the most nicest and have best customer service then any place I go to. Michelle is a great manager and helps out any way she can. Thanks Gems N Loans!!! I’ll be back soon, I need a new ring.

I truly appreciate how friendly the staff was. No judgement, just willing to help me when I was in a bind.

I went into this store yesterday hoping to have a fossil wristwatch repaired. I was warmly greeted by Thomas (I believe he is their security man).I was directed to the counter and explained my situation. I was pretty sure the watch was broken because I had opened it up and changed the battery to no avail. I also could not get the case back on and did not want to break the crystal with too much pressure since it was a friends watch. This is something I did with a Seiko LaSalle five or six years ago and Gem N Loans is where I had that watch fixed. That was the only other time I had been in the store.Karen took the watch and suggested we try another battery. I agreed. While I waited I looked around the place. I enjoy photography and there was a lens inside a case I began to show interest in. Another lady (I did not get her name) immediately came over and assisted me. I did not end up purchasing anything at the store.Karen came back and confirmed that a new battery she installed did nothing as well. She informed me that she could send it to a watchmaker, however, the cost would probably be more than the watch was worth. I asked her if she could please put the case back on it so I could return it to my friend and that I would be happy to pay for the watch battery and her time.Karen proceeded to put the case on and to my surprise when she was done and I wanted to pay her she refused!It is rare that I write reviews or find this level of Old School customer service.Dennis Pinnick

Gary at gems n loans in Oceanside was so helpful. Thank you Gary for all your help.

This place has a great selection of jewelry at unbelievable prices. I went to a few different pawn shops in the area but there was very limited inventory. I was a bit indecisive with what style of ring to get my soon-to-be fiancé (she’s a simple gal with little to no preference, trust me I asked lol). I was pretty lost with what style to go with but with the help of Fermin I was able to narrow it down to the perfect ring. I found him to be very knowledgeable with the questions he asked and the info he provided in regards to cut/clarity. I highly recommend asking for him if you check this place out.

Gems N Loans is awesome. I sold an item to them very easily, they are fair in price, and fast in service. Brendin was awesome and helped me out quickly. Awesome deals.

Joyce was amazing and friendly. She made me definitely want to come back😁.

Nice people very friendly and good attitude.Thank you. Jocelyn

Gary was soo helpful made everything soo easy for us.thxs Maria Garcia

Excellent excellent excellent very nice store one of the best I’ve seen thank u all so much for the help Karen was VERY polite nice person to speak with thank u again !!!!!!!

Brendin was excellent it was my sisters first time here and her experience was great! His customer service and smile was awesome! I will highly recommend him and gems n loans to others as I did my sister!

DJIs Very well explanatory an has excellent customer service. always friendly .. & always willing to help out ask for him!!

This place is awsome they have worked with me for year i pawn my xbox there alot and they have great pricese amd awsome customer service. Highly recommended!!

Well.. first off I would like to say that if it’s wasn’t for the nice Asian lady that greeted my mother and I when we walked in the first time, and Fermen helping us out, this would be a negative 10 stars if possible. The first time I came in, one worker was with a customer, and the other two workers (heard someone call the woman Karen, but I’m not entirely sure, and I didn’t catch the mans name) clearly just chit-chatting with no intention of helping anyone. Both avoiding eye contact so we didn’t approach her or him. We decided to leave and come back in 20 mins in hopes to get some assistance. When we came back Fermen helped us. He showed empathy to our situation (we might be needing to pawn my mothers wedding ring due to my dad passing unexpectedly and struggling to make ends meet.) He thoroughly explained the loan process and made us feel our items would be kept in a safe place while being on loan. During this time, I noticed two other people waiting to be helped and Karen still not seeming to give one care in the world. This type of customer service is appalling and really makes you wonder how some people got hired to begin with.

Gems N Loans has always been there for me when I’ve needed assistance. Friendly, clean and sanitized environment. Deborah was so kind and helpful today. In fact, the whole staff treats you like a friend!!!

Brendan went out of his way to accommodate me and made sure I walked out with the amount I wanted for my jewelry. After having gone to a few different buyers I was very pleased with how I was treated and how quick the process was. I look forward to going back and doing business with him again!

Kseniya is absolutely one of the best sales representatives Ive encountered. Shes patient, not pushy, very understanding and sweet! I would come back again!

Purchased some product from this store. Turns out, I wasnt going to be needing it. I went back to return it, knowing I wouldnt be getting back my full refund. Rolando attended to me, and after a few minutes, i left with something else, as happy as can be. Thank you Rolando!

Michelle B is such a great asset!! Shes super smart and very helpful!! She always has a smile on her beautiful face and always looks fab!! Oh!! And shes a Notary Public too!

Fast and friendly service.very knowledgeable and personal.excellent staff. Jersey and Michelle are the best.very friendly. best in town thanks gems and loans of Oceanside

Great place to find your hidden treasures. Michelle who helped me was very nice and was very helpful with my purchase. A+++

Val is the very nice and helpful every time I come in Gems N Loans .

My expierence with Brendin was spectacular. Everyone was super nice and professional. It really saved me a lot of time and made my day!

Rolando was the rep we got and it was our first time in. He was awesome took his time with us and gave us a more than fair price for a pawn.,They have a ton of jewelry,watches,handbags, computers etc. Overall just a good experience.

Dj has great customer service and he was a great dude highly recommend to come to this shop .

I came in super stressed and broke. Walked up to the counter and was greeted by Fermin. Such a seeet man, knowledgeable and just anhaopy go lucky kinda guy.He called over the assistant manager DJ who’s knowledge blew me away. He knew just by looking at my Rolex what make and model it was. Just blew me away.They are all so willing and happy to help. I’m a repeat customer to Gems and Loans and they have gained my locality.Everyone who has any valuable jewelry and needs some cash this is the place to come! Ask for Fermin or DJ. The two coolest cats in the yard.

I came to this pawn shop looking to sell my laptop, although I didnt sell it. I came up with the desicion to take a loan I was helped by DJ. I was provided awesome customer service as soon as I walked in the door, then I came to the counter and DJ walked me through everything and was a great help. I will be continueing to come here for buisness.

These crooks operate with shady business practices, to put it mildly. These people are completely unscrupulous and without honor - DO NOT DO BUSINESS WITH THESE MORALLY BANKRUPT PREDATORS!! They unlawfully charged me sales tax to redeem my own item, claiming it was required by law. I discovered later that day that the law had been changed in January 2017, and in fact they had no right to charge me. When I contacted the CA Pawnbrokers Association, they confirmed that the law had been changed, but Gems N Loans still refuses to make it right. They lied to me on the phone, stating there would not be an issue with me coming in to redeem my item (a Gibson Les Paul worth $1800) one day late. They are not to be trusted, and I will be reporting them to BBB, the CA FTB, The Consumer Protection Agency, and am seriously considering litigation. A MUCH better choice is their competitor, Posh Pawn in Clairmont Mesa. They operate their business with integrity and honor, and are always willing to put their customers first.

Wonderful people. Great staffing, . And management is utterly unquestionably the best. They make sure to make whatever u need t is tangeboell. Thanks jessica!!!.

Orlando was great to work with he was very knowledgeable and experienced in making an unsatified costumer happy well done gems & loans I would recommend my family and friends to you

Michelle B is very friendly and knowledgeable about the business. Always going the extra mile. Glad shes here.

The Asian lady that work there is so nice and helpful😇

I went to the Gems N Loans in Vista looking for a computer. I met Fermin Garcia who diligently helped me find a good hp laptop computer. Fermin was transferred to the Gems N Loans in Oceanside, because he is an excellent customer service representative, knowledgeable, courteous, displays integrity, goes the extra mile, and genuinely cares about his customers. I bought a 2016 HP laptop from the Gems N Loans. I am extremely happy. I will always go shopping for electronics at the Gems N Loans in Oceanside, because Fermin works there. Thank you Fermin.

Excellent customer service! Life savors! Will recommend them often.

I love coming in and seeing Michelle BShe is awesome when I come here I ask for her she has great customer service

Michelle B has great customer service she is an asset to this company Ive been coming here for many many years Michelle is AWESOME

My expierence at gems n loans was the best thanks to brendin good prices and I will reccomend everyone to come in and see him.

Brendin was amazing answered all my questions very curtious and professional. Made the process fast and easy!!!

The place is simply awesome helped me in time of need Thanks

Gems and Loans very nice group of people to do business with.

Excellent service and caring for the customer.

Michelle B is very professional and a good worker. Keep her here because the customers need her.

Fermin helped me out this guy was quick and he made it simple and fast for me to walk in and out satisfied. Give this guy a raise and a promotion

The second and last time I come to this place. The staff, they dont know what theyre doing. If you like getting hustled, this is the place to go.

Michelle B is so wonderful, she has excellent customer service and a friendly personality

Thank to Israel and dj for coming thru for me when I needed it the most thanks brothers for taking care of me you made a customer for life!

Horrible place very unprofessional watch out for this place they go against there own policys.

Great service, fast and made it extremely easy.

Joyce was super helpful and friendly

Here’s a place to go if you wanna get ripped off . I did a loan for s really expensive piece of jewelry and I had 1 day left and they said it expired . There crooks it was a 5000$ bracelet thieves

It was great!!!!!! I loved it if i was rich id come here everyday

Brendin dang !!! Amazing transaction Amazing I got So much money to this place. !!!

Honest and pleasant people, made my experience easy..

They offered me $30 for a $1,000 wedding ring.

Super friendly staff

Super friendly staff

Loved the csr Michelle great job

Knowledgeable and pleasant staff

Great!

They do not have anything to do with gems. No gemologist. No buying loose stones. Very deceiving name.

Easy and nice!

Michelle B is the best!!!

Gems N’ Loans in Oceanside is GREAT! Customer service is A+ ! Been going there for years to buy and get cash. Everyone is always so helpful and friendly!! Thanks Gems N’ Loans.

Walking in this place was amazing from start to finish! I highly recommend this place we all go through tough times in life and I walked not knowing what to expect and I was greeted right when I walked in so professional he staff is amazing and welcoming Angel was amazing he has great customer service and made me an offer and I got more than I was originally expecting he was so helpful and understood my situation and was there for me! Thank you All for such kind and caring staff l! Highly recommend

Wendy is super helpful friendly and really knows her way around those beautiful sparkling diamonds !!Ill be back for more Bling Bling !