Real nice to talk to, but we couldnt get together for the tow. It would have been a 2 hour wait. Theyre obviously quite busy
April 14th, 2021 – Interstate 15 north at Brigham City, UTPassenger front tire begins to smoke and move erratically in the wheel well of our Rockwood Ultra Lite Travel Trailer. We are returning home to Washington from a trip to southern Utah. We pull over and see that the tire is tipped forward in the wheel well and know we have trouble on our hand. We search the internet and find AMS Towing.We contact them and they dispatch Jesus to us. He arrives and jacks up the trailer and the wheel falls off. The bearings had burnt up so much that it stripped the spindle on the axel. Jesus calmly tells us that we can limp to his shop in Ogden (35 miles south of us) on three tires. He will ride behind us at 35 miles per hour to make sure we are safe and park our rig in a safe place for the night. It took us 1 hour and seven minutes and Jesus talked us through it the whole way. Made sure we were good with where our rig was parked. Then gave us advise as to where we could find and hotel.The next morning, we are in the mad hunt for a replacement axel. Rockwood works with Dexter Axel and has Torsion Axels under our trailer which are made specifically for the trailer it turns out and can not be purchased anywhere. We are due home by 4/18 and it turns out the Axels are covered by a warranty and must be manufactured and sent to AMS who will repair our trailer with them once they arrive. They must also replace a tire. This means we must leave our trailer with AMS and wait for the axels to arrive. Dieter Thomas works with us as well as Colleen in the front office to give us the courage and peace we need to leave our Gertie (our Trailer) there.The axels arrive later then we planned and AMS worked with us to keep her there, they received the Axels and installed them as well as the tire and then worked with our transport carrier to pick her up and bring her back to Snohomish, WA.There was is much more going on then what I am relaying here, but the bottom line is this. AMS is and Stand-up service provider that worked with integrity and expert professionalism in our dealing with them. Our deepest thanks to Jesus, Tio and Colleen and all the front office staff at AMS, Ogden, UT. We praise our God Who’s Might hand kept us safe and lead us to work with AMS, Tracy and Tammy Gimbel, Everett, WA 2012
Yesterday in wyoming 11/02/2021. Interstate 80. One of there drivers was towing a bobtail tractor. I let him pass cause i was forced to slow down slow truck in front of me. Then its my turn to pass and he slows down. He would not move to right lane. So i passed him on the right. Now he wants to race?? When i passed him hes flipping me off. I let him have the lead cause he was all over the road. Very dangerous driver. I thought he was going to hit my truck. Very un professional. Share the road drivers and show respect for other motorist and the company that you drive for.
Brendan? Was very courteous. When I requested a four point tie down and no J hooks, he let me know that a four point tie down is all they ever do. Thank you Steve and Angie for ALWAYS taking such great care of my family and me!!
Michael Larsen was an absolute professional. Called in to get my BMW towed to my residence from a previous location and he immediately came out to help. Car had been sitting there for several months so the battery was dead emergency brake was stuck on. He was able to get it on and towed anyways without causing it to drag or damage to the brakes or wheels. I then had him try to drop the vehicle off on top of my driveway which is angled and has plants and trees that make it tough for any vehicle to make it up let alone drop off a vehicle from a tow truck. He was able to do it somehow, even took the time to make sure to protect my sprinkler heads and any vegetation. He is a true master at his craft and will be using him without hesitation when I need my next tow. Thank you Michael!
If I could give no stars, I would. I called for a tow at 7pm on a Thursday as my truck broke down and I was stranded. Website advertised 24 hour towing and a location near where my truck broke down (5-10 miles away).Dispatch took all of my info, my credit card, and said it would be about 45 minutes; the driver would call when they were close. I called back after an hour because I did not hear from the driver or see them. I was told that they do not come to my location so late and would not be coming (8pm is late?). I mentioned that the website advertised 24 hr service and had a location nearby and I was told that was not accurate; their location was 30 miles away.Thanks for leaving me stranded for over an hour. You could have at least had the decency to call me and tell me you were not coming.
Angie & our tow truck driver, Cory, went above and beyond in handling our Motorhome with care as if it was their own. Nobody wants to be in the position of needing to shorten their vacation or with needing an expensive tow. After using them, we highly recommend AMS for anyone finding themselves in a similar situation, when you need to put your trust with someone that will care for your property. Cory hauled our Motorhome well over 400 miles and sent us a picture once it was safely parked. We could not be happier with their performance!
David went out of his way to help us when our fifth wheel was disabled on the side of I-84 near Logan Utah. From what I understand he doesnt specialize in RVs, but he was able to help immensely. Were from out of state and not familiar with the area at all, and had already spent a considerable amount of time dealing with roadside dispatch from our insurance carrier.David quickly assessed the situation, took two wheels for replacement tires and provided additional roadside repairs to fix an issue that was preventing one of the wheels from spinning. The work was completed very quickly considering we were far from town and David needed to make multiple trips to get what was needed. He even followed us back to town to make sure we got there safely and called us to wish us safe travels afterwards.
My professional towing technician was absolutely the best! I was treated with kindness, patience and respect.I had a speciality vehicle that needed to be moved and Mike Larsen made it look easy.He treated my vehicle with great care.I am so grateful AMS has towing technicians like Mike to make life easier for people like me who needed specialized help.I highly recommend AMS Towing!Keep them in mind for all of your towing needs.
So we have been doing job with this company few times and everything was great until I called them this.morning and they sent me a rate of $150 an hour over emails before I called. But when I called the girl told me that we have to pay for 2 hours upfront and I said ok, lets do it. UNTIL THEY SAID IT WILL COST $600, not $300 as it should be originally. DO NOT USE THEN, THERE IS PLENTY OF OTHER OPTIONS!!!!
I was stranded on the side of the road and AMS made the best of a bad situation. Our driver was Brendan. He was so kind and knowledgable! Ill highly recommend this service to anyone in need of a tow!
My company Truck broke down at the Echo Port. AMS came to the rescue and did a great job! The Operator was very efficient and easy to get along with.
AMS was sent out to look at a warranty issue on my truck. They were extremely friendly and fast. I ended up needing towed in for repair. There driver got me and my oversize load safely to there shop and gave me a ride looking for hotels and made sure I was well taken care of. First class folks top of the line equipment and unparalleled skill. Will definitely do business with them again.
Called them to come replace a hydraulic hose. After getting the hose off and the new one on, I asked the mechanic if he could also do our reverse back up alarm/lights switch located on the top of the transmission in an extremely difficult spot to get to. After some time fighting with it, he was able to get the old one out and install my new one. Jesus (our mechanic) is truly the son of God as I been trying to have places fix that for a year now and he was able to get it done. I would highly recommend these guys if ever in the area and will definitely use them again in my future visits through here.
Generally we have great experiences with towing services however this time was not one of them. One of our tractor and trailers broke down in middle of the night, we requested them through the Sherrif department. (Being in the same business we know of the price diffrences of police calls vs request calls.) The break down location was aprox 5 miles from their shop, and they towed us another 5 miles to get off the road. Initially they tried charging us 1500, but ended up settling for 1050. Initially wouldnt take a card and treated us like criminals. They are solely for the money, and not the community they live in.
Michael was the best! He turned a stressful situation into a fun experience. Great service, arrived in a timely manor, & had a really nice truck. Highly recommend this service company.
Jorge M. with AMS Towing did an exceptional job on loading one of our trucks on a Transcraft step deck trailer using a boom truck. Not a scratch or any damage at all to our 2015 389 extended hood Peterbilt. He was friendly and very respectful. I highly recommend using AMS Towing for your towing or loading a large car on a trailer.
We found ourselves stranded when our back tire blew out on our GMC 3500 near Ogden. We had few options since we were traveling from out-of-state and most towing companies don’t have the capability to tow a heavy-duty truck, but AMS came through. Michael saved the day—he was courteous, professional, and super friendly. Thanks to AMS, we were back on the road safely within a couple hours. I hope we never need to call them again, but if we do, I wouldn’t hesitate.
This is my second time using AMS Towing and both times were great experiences. This is a great company that values their returning customers.
This was the first time needing a tow. Our tractor trailer broke down and we called AMS. We received a immediate dispatch and they were there within 40 min. Tow operator was professional, friendly and clearly knew what he was doing. I partly expected the driver to drag his feet and drag out the clock... but that wasnt the case he had the truck hooked and on the way in a timely and efficient manner and got the truck back to the yard. I was pleasantly surprised when I got the bill.. I was expecting a huge bill but it was way less than expected leaving room for a well deserved tip for the operator. AMS will no doubt be the only company we call when in need of their services. Thanks again! - XL Transport
They did a professional job in towing my motor home. Jorge was the driver and he took great care in providing the service. He was thoughtful and friendly providing updates throughout the process. I highly recommend AMS Towing.
Our car got stranded at the top of Powder Mountain on a very snowy weekend. Many other tow companies in the area refused to help, but Michael from AMS hopped right on it and was really helpful. He navigated the snowy mountain and parking lot with ease and even picked up my husband on his way up the mountain (because we had to leave the car the night before). Couldn’t recommend Michael and AMS highly enough!
Would not take credit card for payment. Only Comcheck or EFS
Michael was on time, very informative, and so much fun to talk to! He did the job well and we had a lot of fun talking about living in Arizona. 5 stars!
Had a bad airbag on a loaded trailer I was picking up. Tech Jesus came out to fix it. He had to get a bit creative with the stubborn thing but he got it replaced. Very cool guy, didn’t mind me asking a million questions while he was workin too. Thanks a lot for gettin us rollin again! :D
Had a car with a couple of flats that needed to be towed. Called ahead to get a tow scheduled a day out. When the time came no one showed up. After waiting an hour I called and asked what was happening and was told I had not been scheduled! We had the next avaliable driver come out. I was feeling pretty frustrated but Mike Larson really turned things around. He was friendly, professional, and got out car loaded from a tricky spot in no time. He even hurried to move so a neighbor could get out of their driveway. He was met with several challenges he did not know about but took them in stride with a happy attitude. Car is now doing great and we have Mike to thank for making the towing so easy!
Amazing service, friendly, and all around an amazing place!
Our car would not start and was stuck in the driveway. AMS Towing was able to pick up the car and drop it off at my desired shop within 30 min even after a major winter storm. The driver, Michael, was super nice and easy to work with.
Mike helped me out and was a really awesome guy! Very friendly and made me more than happy to tip! Definitely will go through AMS again.
My truck would not start and needed to be towed to the shop. Hopped on the interweb and started searching for a towing company. I live in Harrisville and have driven by AMS many times, so I pulled up their Google reviews and was very impressed with what I read so I gave them a call.The young lady on the phone was extremely nice and helpful (sorry I dont remember her name) she took my information and said a truck was on its way.Michael Larson was the driver that responded, he was friendly and knowledgeable, we talked about my truck and the issue it was having and how hard it is when our vehicles break down.Michael took great care in loading my truck and said he would deliver the keys personally to service writer I asked him too. Michael sent me a picture of where he delivered the truck and he did deliver the keys as promised.If I ever need a towing company again AMS will be my call. I will recommend AMS to all my family and friends and any one else.Thank you AMS especially thank you to Michael Larson.
Was at a shipper that forgot to remove a glad hand lock so company called AMS and had to replace glad hand on my trailer and then have tire on truck repaired.Jesus is the mechanic that came out to truck and had an awesome attitude and great sense of humor while being professional in getting the job done. Talked about many things and he will understand this joke of it that I didn’t give up $100 lol. Thank you Jesus and AMS
David was awesome. What initially seemed to be a simple repair turned out to be quite stubborn. David kept hard at it and got me back on the road
Got me up and running quick there roadside service truck was well equipped. Thank you Jesus. May 23/2021 Springville Utah
As soon as my company told me that AMS was being sent to tow my truck back to Ogden, I knew that I was in good hands. Jorge showed up with a very positive attitude that was able to be passed on to me and lift my spirits. Its always nice to deal with someone who loves their job. Thank you AMS and thank you Jorge!
Our driver was very friendly and made sure not to damage our lowered Audi during the towing process.
Larsen saved me a lot of time and money!! He looked at my vehicle and was able to get it picked up with no damage!! Too special care of my mustang and go it to my house safely! Another tow company said they wouldnt even touch the car because there was no way they could get it on the truck without damage the fender! Great job Larsen thank you so much for taking care of me and my baby!! The best I will choose you going forward anytime!!!
Needed a tow that could handle my truck and 5th wheel. Tino came and took excellent care of getting me to an RV Park and then my truck to the shop. Everyone at the RV Park including myself were impressed on how he managed to navigate in and around RV sites. I should also mention that he did it all without any damage to my vehicle or trailer. I couldn’t have been more pleased with the service. If you need a tow ask for Tino, he’s the best!!!
Zack! Zack is the man! First of all, I hope AMS towing hires more people like Zack and give Zack a raise!!! Got put out of service for brakes and Zack came to the rescue and went above and beyond his job to find the correct parts and got me rolling! Thanks Zack!!!
I had Michael helping me tow my car and he was awesome and patient when I was running late and helped me so much!!
Michael was awesome. Professional, friendly and oh the skills. He backed my car into its parking space with the precision of a surgeon. AMS is my towing company from now on. Knock on wood I wont need it again, but Ill tell all my friends.
Jorge is a stellar toe operator. He came to pick up my RV the head of flat tire because I had no spare I asked him would it be possible for you to take me to a gas station because I have to idle a vehicle all night for warmth until I can get my tire repaired he said no problem he didnt complain about me taking pictures of the scenery as we were driving and he pointed out certain features of that area that I was in aware of. This young man deserves a raise he isnt very friendly very professional and courteous driver if I ever break down in that area again you guys will be the ones I call thank you very much for the awesome service and the great conversation with a hard-working good American man. God bless you and your company thanks again for the great help and the courteous demeanor.
Tried to get my semi towed and me being a owner op screwed us. We have no way to do efs checks and such. They don’t take debit card and they won’t take PayPal. Pretty sad to leave someone on the side of the road that’s willing to give them money for their services.
Michael Larsen with AMS Towing was awesome!! We were in a hurry to get our truck to a tire shop before they closed and he showed up within 20 minutes of our call for a tow, got our truck on his towing bed, and got us there well before they closed. He was friendly, polite and professional, and FAST! I hope I don’t ever need a tow again, but if I do, Michael and AMS are who I’ll call!Thank you again!Elizabeth and Jeffrey
I dropped off a flatbed trailer for tail light repair and when I picked it up, Tino went above and beyond fixing the short on my vehicle electrical hookup and also checked the lugnuts and tire pressure before I left to ensure a safe trip. These ppl are friendly and did awesome work. Thx for a safe trip!
Jorge was really good and professional with his job. He was very polite and helpful with loading the trailer onto my trailer. If I ever need anything loaded in the salt lake area Id recommend AMS. Thanks guys.
A huge thank you goes to Mike Larson for being super professional and bringing my truck home. If you need a tow these are the guys to call for fair price and great service.
Go away from this company. We called for service because needed to jump truck. we paid 145$ for service call and $145 for one hour work. But our driver started truck him self. we called to cancel service. They were putting us on hold for long time. and when we told that we dont need a service they told that we need to pay for one hour work anyway.Be careful with this company and go away from their.
Mikael was a amazing! Great personality and really represented the company as well. I’ll definitely be using AMS for any other tows! He deserves a raise
These guys are amazing. They got to me and hooked up fairly quick. Brought my truck to Freightliner with no issues. I would highly recommended them if you are in need of a tow.
Our Penske truck wouldn’t start, but Jesus came out and knew exactly what to do. He was friendly and helpful and had the truck started in no time. He even went the extra mile and followed me while I dropped the truck off at a Penske location. Would definitely use AMS again!
Micheal Larsen is a great tower and was very professional. I will use him and this company again.
I talked to Mike, very professional and friendly he got me out no problem and even helped push my car to park. Great service and decently priced 10/10 would call again
The technician was very nice and polite, he tried his hardest to get the truck up and working again. I was very satisfied with his effort’s!
Michael larsen has got to be one of the most professional tow truck drivers I’ve met. Was quick to show up and get my car loaded both times i used AMS towing. 5 star service.👍🏽
Called for roadside service to replace the air hoses on the tractor. They charged me $900 to go 30 miles and replace hoses. Never use these people. They are thieves. No customer service, rude and unprofessional. Not only they steal your money the threaten you too. Usually a $300 repair or I had it replaced by Roadside before for $450 they charged $900
Mike Larsen was fantastic. He showed up right when he said he would, he was professional, respectful (he wore a mask!), and very kind. I truly appreciated his service.
Excellent Job! A1 Svc!
Michael is one righteous dude! He would absolutely never harsh on your mellow! When my car was wrecked he did a very non-bogus and some might say bodacious job! Stokaboka that dude’s cool!
Amazing service from Michael. My car was stranded inside Hill Airforce Base, and Michael was willing and able to jump through the many hoops in order to retrieve my car. And in most of the process, he was directing me because he had the experience and know how in order to get on the Base as well. Once we got to the car he was very experienced and had my car on the truck in a couple of minutes and was on his way. Great professional and fast service. Thanks again!
A 5 hours job took 3 days. They did a good job tho, but I was out a vehicle 3 days, not 1 as I was told when I dropped it off. Otherwise, Im happy.
Mike and Brendon were fantastic. On time and professional, and knew what they were doing.
Ty is very professional, great guy, highly recommend AMS towing
Exceptional service!Was having issues with another wrecker company, not able to do the job. I called AMS for a service truck and heavy wrecker, I spoke to Angie. She was very knowledgeable and professional. They were able to get the job done in a timely manner. They Couldn’t have made it any easier for me as I am from out of state and have no knowledge of Utah. Great customer service!!
I had an electrical diagnostic service, done on my vehicle. Shorts in the modern vehicle are always tough to solve, yet AMS got it done. It was the Bluetooth module that kept draining the battery down. Took a little bit of patients, yet I was impressed they found the problem. I was charged the amount agreed to, when leaving my vehicle with them and felt, I received great service with good value. There office staff was friendly and communicated with me. Finally, the mechanic also explained the repair to me. I look forward to using AMS as my go to, for auto maintenance in the future.
I happened to lock myself out of my car and needed to call somebody to help get my keys out. The customer service I received prior to the drive to arrive was amazing. Larsen showed up within the estimated time frame I was given and he helped me and my husband get the keys out. It was quick service. After the day I had locking my keys in my car was the last thing I wanted to happen, but the experience was awesome! I highly suggest calling AMS for any car troubles you may have!
Zach came thru and got my truck good again! Definitely rate these guys 5 stars!
Mike was awesome and loaded my 07 subaru impreza wrx limited up and got me home super quick. 10/10 would tow again lol
Michael Larsen turned my frown upside down! Haha I was so sad watching my car be towed away but this guy was super nice and made this experience a good one! Thanks Mike! And Ams for a job well done!
Super impressed with Michaels towing skills! Wow! He got my SUV in the parking spot perfectly! I was amazed! Would definitely recommend!
Jorge was awesome and very professional. Will definitely be recommending this company to other drivers!
THIS COMPANY IS THE WORST THEY HIRE THE WORST, THEIR EMPLOYEES ARE THIEVES, and the manager I think his name is josh emery he is unlicensed and dose not have a driver’s license and I think most of them are not licensed I looked up his state of utah license he dose not have one I WILL BE CALLING THEIR INSURANCE COMPANYPEOPLE WATCH YOUR CARS And watch your valuables they do steal
Over price on a local haul $700.00 for a 40 minute tow is reduclious. Jorge the drive was awesome!!! Will use a different company next time should have been $350 to 450.
The kids they use for labor are hard working, and kudos to them, but prospective customers should be aware that AMS charges the customer $50 per hour per child. They re-stacked ten pallets; attached is a picture of their two thousand dollar job leaning over to the side after a gentle, forty mile late night drive.One extra star because the kids in the trailer were hard workers, and the employee guiding them was never less than pleasant to deal with. But color me less than impressed with the end result considering the cost.
Great road side repair from Jesus he was fast and very professional will recommend to everyone
Amazing! Made a big job seem so simple. Came out and made the impossible possible in Logan Canyon. Worked hard, fast, and efficiently. Came out when others wouldn’t and said they will go anywhere to help someone out. Highly recommended!
We are an Over The Road refrigerated carrier who uses call-out repair services all over the country. It is unfortunate that many repair operations are usually expensive to the point of ridiculous for after hours road calls. We used AMS to replace an alternator on a refer unit at midnight & were surprised to find a carrier friendly operation that does charge a fair rate and does make good on any charging issues or questions after the repair. The office manager Autumn went to great lengths to insure that we were charged correctly and even called to say she was sending us a refund for a rate misunderstanding. THAT DOES NOT HAPPEN ! Sure is refreshing to discover this carrier friendly repair shop with after hours service in Ogden,UT.. Nice Job AMS ! And special thanks Autumn ---
This was the best tow ever. I had George. He was the greatest guy ever. George should get a raise. He goes over and beyond and the truck is nice and clean. Loved it. If I break down again Im waiting on George from AMS YESSSSS TY GEORGE LOVE UUUU
Tino did an amazing job. Debris kicked up and took out my brake lines and junction box. He fixed it right and quickly. Thanks derek
Great guy he made sure he took his time made sure nothing got mess up was very nice
Arrived when they said they would, hooked up quickly. Howard was very nice. My company paid for the tow so I cant say anything about price, however I dont believe we would use AMS if they werent competitively priced and I know we have used AMS multiple times company wide.
Mr. Larson with AMS towing came and picked me up after my van gave up on life in the middle of an intersection. He was speedy, efficient, knew exactly where I was when I told him. The inside of his truck looked spotless, smelled clean, and I felt very comfortable with him. Very different than what Im used to when Ive been towed from different companies in the past. The price was very affordable, even with the long distance that he had to take me. He treated my van very well. Ive saved their number in my phone in case I need them again in the future.
Great service, wobbly rendered. Expensive, but it is less than some others prices.
Tony was the driver who helped me. I was involved in an animal strike and he had me back on the road in less than an hour. Professional and knowledgeable. Thank you again Tony!
Very polite and got the job done quickly!
They came out on a Sunday and changed starter on a 2011 Freightliner. Dad and son worked very hard to get me going. Excellent job under tough working conditions!
The tow driver was professional and courteous new equipment you’ll be in good hands.
Toni was awesome. went above and beyond! friendly, on time, and got the job done fast!
The first person I talk to was Tino. He was Very Professional, Helpful and made sure he sent the right equipment to pick up us with Our Tractor and Trailer. The tow truck driver was Sheldon. He was Very Professional. He took Great Care, Pride in his job and taking Excellent Care of Our Tractor and Trailer. He make Our ride to shop Very Comfortable and Pleasant. Cant say enough good thing about Sheldon. Angie the Office Manager was Awesome. All of Staff was Very Professional, Kind and Very Helpful in helping us until we found a Solution. We cant Thank You and Your Staff enough for everything you did for Us!!! We definitely will recommend them. And we will use them again if we are in area and need any service. The Hardys
I had a situation with a load shifting on me. Gave them a call. They took care of my problem and got me back on the road. They were very reasonable with the price. Monica and Tino were so easy to relate and talk with and they made me feel like family. Id recommend them to everyone.
Best emergency/tow service I’ve ever experienced! Very attentive and hospitable during our stay while awaiting parts for repair.
They were up front about mobile prices vs repairs in the shop and did everything they could for the most cost effective repair. We were stuck in a KOA with a blown spindle and bearings. Dave went above and beyond and replaced the axle, breaks and everything mobile and got us moving again. Great job, upfront and honest about cost, and did everything to save us cost and get us back on the road again.
These guys are very polite people they get in do the job and get out on a very timely fashion very nice and friendly folks. And the turn around time was out standing only if more mechanic shops would follow what ever it is they do the trucking industry would be so much better. Even the owner stood around talking to me. To me that says a lot about a company when you’re that laid back. Over all I give a 5 out of 5 and very happy. Thanks AMS.
Larsen was excellent. Very professional and personable. He made the whole towing experience great. Highly recommended.
Great facility really cool techs. # ask for Tino
Larson was awesome and quick. He did a great job and was extremely helpful.
We had such a great experience with AMS today. Our trailer for our boat got a flat and they were there within and hour and fixed it so fast. Thank you Michael!!