Great dry cleaners! Friendly staff!

The cleaning and laundry services are very acceptable, but pricing is out of bounds! We had used Parkway/Edmond for years, but your pricing seems at least 1/3 rd higher. If we continue to use Lapels, it will be because on the convenience based on location.

This is a well functioning dry cleaner. I give 4 stars because, while doing everything well for a reasonable price, I didnt find anything about them that stood out to deserve 5 stars. I do recommend this place, but I dont know that they are any better or worse than their competitors.

Quality is good and they are friendly. However, they have been late getting my dry cleaning back to me on several occasions. They also lost my payment and customer information and mixed my account with someone else who as the same name. If you are flexible on when you need your dry cleaning returned and dont rely on the convenience of having an automatic payment process in place, you will likely enjoy the dry cleaning quality and friendly employees. After multiple missed ready by dates/times, I will be try my another service.

UPDATE: Manger just called and was extremely unprofessional. He also said that his driver said I yelled and screamed at her which is a horrible lie. Before I honestly thought this was just incompetence on their part but now it seems like a complete lack of character. He blamed me for not knowing exactly what was in the bag when he finally returned my call 11 days later (I was at work – I gave him my best guess, drove home at lunch, called back and left a message 2 hours later with exactly what I had lost) In the past six days since I’ve been calling in no one ever asked what I was missing. Today was the first day they inquired and yet somehow they had already determined that they never received my clothes and that it was not their fault. This is the worst service I have ever received across any industry at any time in my life.ORIGINAL:I wanted to like Lapels Dry Cleaning. They picked up and delivered to my house when no one else would. Unfortunately, I cannot recommend their service to anyone. As of this writing I am missing 2 shirts and a pair of pants. They were picked up 11 days ago. This is not the first time my clothes have gone missing – it’s the third. And about a month ago I had to catch their driver to give her back a pair of pants delivered to me that were not mine. In every case – I had to call over and over before getting any traction. The manager finally called me back today 6 days after my initial call reporting the missing items. And this time, just like the previous two incidents, I am being told they don’t have my clothes. The last incident was resolved only because my shirts were monogrammed in the collar with my initials. They found them tagged with another customer’s name. I am of course frustrated that they continue to lose my garments but I am equally frustrated with their response. I should not have to call back multiple times to hear from the manager. When I do hear from a manager, I don’t think I should have to convince him that my clothes are really lost, especially given the history. I don’t know about you but I don’t normally inventory every garment I take to the cleaners. I have now found another service that has agreed to pick up from my house so I’m moving on – just as soon as I get my laundry back. This is unacceptable service.

Absolutely wonderful dry cleaner! They go above and beyond normal customer service and still have great prices. They are the type of business that will always do the right thing. I would not trust my dry cleaning to anywhere else.

Im not a dry cleaning diva, but I wear a suit every work day and have tried other dry cleaners. Lapels is the best dry cleaner I have ever used for what I need. In fact, another dry cleaner a block away messed up a British Tan-colored suit while trying to get out a food stain. It looked like they had bleached it out right above the breast pocket on the jacket. A pocket square covered it ok, but I got it dirty again a few weeks later and tried Lapels. It came back looking great and I couldnt even see where the first problem area was - like they fixed my suit. It might cost a little more, but its worth getting a better result. This location wasnt showing up on Google Maps so I added it.

I would give them a 5 star but the prices are double what other cleaners charge, with what I spend on dry cleaning this is way too much money to ignore

I am very displeased with Lapels In Edmond. I turned in 3 dress shirts to be tailored on the 1st of December. As of today, the 3rd of January, I still do not have my shirts. When I called them today they said they had 2 of my shirts and the third on Tuesday. They told me by 5pm on Wednesday they should finally have them complete.Additionally, during this whole process I have called them 8 times trying to figure out where my clothes are and why I have not received them yet. Today was the first time I received a call from anyone that the store updating me on the status of my clothes.I would have expected that the day my clothes were not delivered on time that I would have begun receiving updates from management at that store. At a minimum every few days I would have expected to a call updating me.This is unacceptable service. I will never return to this store again.

I travel for a living and request my shirts be folded for travel. Its actually noted on my account. But this NEVER happens. Today it happened again for the last time. I told the college student at the desk you can fold these or I can pay for them and you will NEVER see me again. Well, Im finding another dry cleaner. THEY DONT CARE!!!!!!!

Convenient, professional, and friendly. What more could you ask for from a dry cleaner? Well, they wont work for free but they give exceptional value. Super place to do business!

I used the location located at 33rd and boulevard which is nearest to my home, and a young lady named Kierra assisted me on thursday. This place was very clean which assured me that my dry cleaning would be taken care of. If you are in search of a good friendly cost efficient place, this is your store. Thanks Lapels!

Great place to have your laundry done.

Lapels dry cleaners is the best cleaners in town and the service is great also. Thanks for all your hard work.

They took my old clothes bag from the company they bought, dumped my cleaning on the floor. Then gave me back the old bag. I asked it they were going to replace my bag with a new one with their label. The manager told me only if I put up a deposit with a credit card. What a bunch of clowns.

They ruined my UGG boots!

A little expensive for my Dry cleaning needs

Always professional, accurate, clean, correct,& friendly.

Awful.